Total 258 Manager Operations Executive job vacancies in Customer Service category in Malaysia

Manger, Service Operations is responsible for overseeing and managing all planning aspects of the service operations department. This includes strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.

• Develop and implement strategic plans for service operations-planning to align with company goals.
• Manage resource allocation, including staff and budget, to ensure optimal productivity.
• Monitor service operations performance and implement necessary improvements.
• Collaborate with other departments to integrate service operations with overall business strategy.
• Ensure compliance with industry regulations and company policies.
• Lead and motivate the service operations-planning team to achieve high performance.

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Customer Services Operations Manager
Location: Hybrid
- West BromwichSalary circa £40,000 per annum plus benefits

Serco is one of the leading public sector providers of customer services. We pride ourselves on delivering high quality services, often supporting some of the most vulnerable people in our society – and as one of our Customer Service Operation Managers you’ll ensure that we continue to deliver this incredibly important work to our client and end users.

You’ll oversee a team of 7-10 home-based Team Managers with overall responsibility for up to 250 home-based Customer Services Advisors. Using your previous people management and leadership skills, you will lead and manage the team to ensure that the requirements of the contract are met, this will include monitoring the performance of KPIs, efficiency, effectiveness, contractual SLAs and Service outcomes. You’ll be the first point of contact for the client around the day-to-day operational performance.

In return we offer the opportunity to be a part of our special people-driven culture
- where our diverse and caring workforce support not just each other but the wider community that relies on our services.
The role itself is predominantly home based and all IT equipment will be provided.

What you need to do the role
First and foremost, you’ll need to have excellent people management & leaderships skills, ideally gained in a customer service or call centre environment. You’ll naturally have the ability to lead and work as part of a team, supporting your colleagues and promoting an excellent team spirit and ensure that the workplace is inclusive, engaging and fulfilling for all our people.

Customer and commercially focused, you’ll be a performance driven with a desire to deliver excellent customer service. Ideally you will have previous experience in managing/leading a large remote team, but moreover you should have excellent communication skills and be fully comfortable working on Microsoft Office and other software.


What we offer

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Competitive salary

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An autonomous and supportive culture



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The chance to make a positive difference to public sector services

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A company passionate about diversity and inclusion



We have a mandate to deliver brilliantly. If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.

Proud member of the Disability Confident employer scheme

Senior Manger, Service Operations is responsible for overseeing and managing regional service vendors to deliver to KPI. This includes 3rd party vendor management, strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.

• Develop and implement strategic plans for service operations-planning to align with company goals.
• Manage resource allocation, including staff and budget, to ensure optimal productivity.
• Monitor service operations performance and implement necessary improvements.
• Collaborate with other departments to integrate service operations with overall business strategy.
• Ensure compliance with industry regulations and company policies.
• Lead and motivate the service operations-planning team to achieve high performance.

About the Company Davidson Technology are currently partnering with Federal Government organisation working on digital health services and systems, with a focus on engagement, innovation, clinical quality, and safety. We are seeking a EL1 Manager, Enterprise Operations Centre for a for a 12-month contact with the option of a 12-month extension. This role is based in the Brisbane CBD with hybrid working arrangements. You must be an Australian Citizen to apply for this position. About the Role In your new role, will play a key role in supporting the implementation of the end-to-end monitoring solution and integrating the solution into the Enterprise Operations Centre.

Establishment and management of Enterprise Operations Centre practice as per ITIL and SIAM.
Responsible for Event management practice. Ensure that Alerts and Threshold limits are appropriate and trigger escalation to incidents.
Manager and report on Service Level Agreements (SLAs) with
... Click here to view more detail / apply for Manager, Enterprise Operations Centre

We are delighted to be supporting Braintree Council to recruit an Operations Support Manager on a temporary basis for an initial period of 3 months.

The Opportunity:

We have an exciting opportunity for an Operations Support Manager to join our Operations team on a temporary basis.

The main focus of this role is to support the Strategy and Business Support Manager with development and delivery of Strategy and Business Support services within Operations, as well as helping them build and nurture partnerships with other organisations and deputise at partnership meetings. You will also be required to manage and provide support and guidance to the following teams within Operations – Business Support, Waste Minimisation and Sustainability and Systems.

Accountabilities:

To manage and support Supervisors and Officers in the smooth running and development of their teams and workload. This will include regular team meetings, 1:1’s with staff and working closely to achieve service related goals.
To promote and implement support and guidance by working with colleagues to identify and deliver new initiatives which support the Council’s vision. Ensure that project teams are focused on the need to deliver solutions that satisfy or exceed business expectations and may require ‘out of the box’ thinking to deliver truly innovative working methods that will make a difference.
Ensure compliance with, and the timely completion of, legal processes and compliance with corporate policies and procedures.
To be responsible and accountable for the waste minimisation and recycling, and the infrastructure/assets functions within the service. This will include service planning and implementation, management of the governance process, and preparation of management information / reports to Senior Management Team (SMT), Management Board and Members.
To be responsible and accountable for the Business Support team to ensure all relevant legislation and processes are being adhered to and to streamline processes where necessary.
To take a lead role in managing the project updates to the corporate project monitoring system, Pentana, in a timely manner.
To take responsible for preparing performance reports to present to SMT.
To take the lead on statistical and process benchmarking and soft market testing of services to enable meaningful comparisons to be made against other service providers in terms of both costs and performance.
Assist with the delivery of the Traffic Regulation (TRO) function in liaison with the North Essex Parking Partnership.
Undertake staff performance reviews, sickness absence interviews, disciplinary and capability investigations and including formal presentations to panels.
Develop and approach Equal Opportunities in terms of both service delivery and employment in accordance with the Councils policies and procedures.
Skills, Knowledge and Experience

Essential:

Substantial and successful experience in managing teams with effective results and development.
Educated to at least HNC/HND standard in a discipline relevant to the post or a clear demonstration that the equivalent depth of understanding has been gained through experience within career to date.
Strong presentation skills and able to project the appropriate image in all situations.
Strong communication skills with the ability to communicate at all levels.
Knowledge of the local government sector and challenges it faces.
Ability to confidently respond to complex issues.
Strong analytical and communication skills.
Ability to inspire, motivate in a positive way.
Excellent people management skills, to foster and build positive relationships between colleagues in various functions within Operations and colleagues in other services/directorates.
Ability to negotiate and influence others positively in order to achieve satisfactory outcomes relevant to the role.
Demonstrates a high commitment to equality, diversity and wellbeing through active promotion of these agendas.
Demonstrates an understanding of the organisational core values and behaviours and a commitment to apply them.
Desirable:

Experience of working in the waste related industry either in a public sector organisation or an organisation that provides services to the public sector.
Evidence of a commitment to further accredited professional development.
Strong evidence of adoption and use of digital technology.
Staff benefits

* Flexible working

* Free parking

* Learning and development for all staff

* Staff recognition schemes

* Employee assistance programme

Temporary (3 months), Full Time

Spaceman is the leader in space saving furniture, our products bring joy to people's lives, and that makes our work very satisfying.

We have a friendly team working from a conservation shophouse in buzzy Jalan Besar, close to multiple MRT and bus stops and lots of great lunch options.

We are looking for a new Sales Operations Executive to work with the Sales Operations Manager:

- Respond to customer enquiries by phone, online and WhatsApp

- Process customer orders

- Issue orders to suppliers in Italy

- Plan shipments with our freight provider

- Follow up with customers with balances to pay

- Coordinate deliveries with delivery team/warehouse

- Handle customer feedback

You will be diligent, with good attention. Your role is important to ensuring the smooth running of the company and to customer's having a great experience so we are looking foir someone who will take pride in their work.

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences.
• Resolves CSO and customer issues.
• Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.
• Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
• Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues.
• Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.
• Conducts monitoring and coaching sessions.
• Provides on-the-job training and mentoring.
• Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviours.
• Involve in Department project.
• Identifying areas for improvement and implementing process enhancements

Job Requirements

• Bachelor’s degree with 3 years of working experience in Contact Centre as a Manager
• Good People Management skills
• Great communication skills
• Adhere to Bank Policy and ensure SLA are met.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

Interested candidates kindly submit your updated CV in a Word Format to: Jasmin@Tangspac.com. Only shortlisted candidates will be notify. Thank you.

Job Description:

• Perform intake assessment and review of day care clients and oversee Multi- Disciplinary Meetings for reviews of clients including Day Rehab clients.
• Supervise daily routines such as meal preparation, serving of meals, preparing clients for activities, conducting of activities, reviews of clients and cleaning duties of care staff.
• Work with centre nurse and care staff to ensure clients specific needs (ADLs) are met and communicated to the team.
• Co-ordinate and plan programmes and services with internal and external stakeholders.
• Direct, guide and participate in the orientation and training of new staff and provide ongoing training and monitoring of care staff in the area of provision of care to day care clients and clients with dementia.
• Take charge of daily operations, and care provisions of clients, supervise and deploy staff to ensure operations of SCC is safe and effective.
• Take charge of incidents in the centre related to staff, clients and volunteers to ensure that the incident is resolved, reported and follow-up.
• Work with Centralised Team to ensure accurate billing and charges for clients and follow up on staff related matters.
• Work with Cluster Lead to ensure financial sustainability of the centre.
• Ensure accurate and timely documentation of communications, assessment and processes
• Carry out other responsibilities and duties as assigned from time to time

Requirement

• Min Degree in any field of study from a recognised institution
• Min 4-6 years of relevant operations work experience from a healthcare / eldercare / social services institution
• Prior 2-3 years of working experience in leading a team / holding supervisory or managerial position in the healthcare industry

Interested applicants, please email your updated CV to reina.ng@recruitexpress.com.sg or WA 91792208 for more information.

Recruiter's Ref Code: #HHM

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Pte Ltd (99C4599)

NUHS Data Analytics & Insights (DAI) team under Group Care Plan Ops support and work in close partnership with NUHS senior management, Group Specialty Chiefs (GSCs), Management Decision Support (MDS) teams and other stakeholders to realise the delivery of One Specialty, Multiple Sites and a OneNUHS patient care philosophy. The DAI team develops innovative analytics solutions and derives actionable insights to support management decision making towards attainment of NUHS vision and key priorities.

This is a business analyst role where you will play a critical role in overseeing and driving the successful execution of data-related projects, and bridging the gap between complex healthcare data and actionable insights. You will collaborate with cross-functional teams, stakeholders, and data specialists to ensure project objectives are met, timelines are adhered to, and deliverables are of high quality. Your expertise in project management methodologies, data processes, and team coordination will contribute to the effective and efficient implementation of data initiatives that improve patient outcomes, operational efficiency, and organizational effectiveness. You will also be responsible for transforming raw data into meaningful information, collaborating with various stakeholders to ensure accurate and efficient data interpretation, analysis, and reporting.

Responsibilities

• Undertake project management responsibilities to oversee data-related initiatives and ensure they meet established timelines and deliverables.
• Drive the development of analytical solutions to generate actionable insights, supporting decision-making, planning, and resource allocation in alignment with NUHS priorities and goals.
• Facilitates collaboration among cross-functional teams, manages stakeholders and ensures the successful implementation of data initiatives that improve patient care, operational efficiency, and organizational effectiveness, in compliance with data privacy and security regulations
• Collaborate with data teams and stakeholders to extract, interpret, and creatively visualize data. Transform raw data into meaningful information, ensuring accuracy and efficiency in data interpretation, analysis, and reporting.
• Develop, maintain, and enhance interactive dashboards using tools like Tableau.
• To be well versed with and keep updated on Epic and other operational applications in order to propose solutions that will address group operations management and senior management needs on operational excellence.

Requirements

• Bachelor’s Degree in Computer Science, Information Management, Mathematics, Statistics, Operations Research, Engineering or equivalent work experience.
• At least 5 years of relevant working experience with analytics tools e.g. SQL, Python, MS Excel (advanced), data visualisation tools (e.g. Tableau)
• Excellent interpersonal skills, attention to detail, and flexibility to collaborate across various team areas and functions, and manage multiple priorities.
• Possess can-do attitude and work independently in ambiguous situations.
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical and problem-solving skills
• Proficient in extracting, cleansing, and interpreting complex data with attention to detail and accuracy.
• Able to communicate sophisticated data science concepts clearly through concise reports and presentations, effectively conveying observations and recommendations.
• Familiarity with healthcare setting is a plus.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Role Overview: To lead, coach & manage a team of Customer Service Officers (CSOs) and to monitor individual and team performance and ensure KPIs are met to achieve customer satisfaction, operational efficiency and teamwork

• To achieve individual goals, drive team performance targets & Service Levels of the Customer Service Centre
• People management – Demonstrate effectiveness in developing and coaching team members in meeting individual & team service standards, campaign targets. Directly accountable for individual appraisal and development
• Motivate and enable high performing and customer centric individuals
• Managing the flow of information within the team through coherent communication and information sharing within the team structure
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow staff
• Data Confidentiality and Data Breach prevention. Strict compliance in maintaining customer’s information securely especially with the high accessibility to customer’s sensitive information like
• Identity, Address, income status, Account holdings, Account transactions, Contact details. To ensure accuracy and compliant in all areas to prevent any data breach.
• Flexibility in work deployment and projects when business needs arise
• To proactively identify opportunities, broken journeys and process improvements within Customer Centre improving customer journeys. Support and lead operation improvement initiatives
• To handle customer’s escalation and provide effective resolution.

Requirements:

• At least 2 – 3 years of work experience while showcasing leadership qualities, preferably in a Contact Centre environment
• To be at least Dual skilled trained if not Multi Skilled trained in Banking Products and Services.
• Display strong leadership skills
• Good interpersonal skills
• Ability to champion the right culture with success
• Mature with the ability to align to management decision and execute actions effectively and efficiently
• Meticulous and patient individual with friendly disposition.
• Effective problem-solving skills

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Sales & Operations Manager

For Little Forest

Roles & Responsibilities:

Handle customer's enquiries on site and via whatsapp/email; Assist in check-ins and simple health checks of parents and children at the reception. Managing inventory of the centre including purchasing.

Managing our CRM system and booking system which include sales of our classes and programmes. Generating and analysing sales report and reporting to the Director on monthly sales figures.

Will be required to step in to assist classes when required.

Centre Operating Hours:

Our operating hours are Mondays to Thursdays; 8.30am to 5.30pm, Saturdays & Sundays; 8.30am to 5.30pm.

Job Requirements:

1. Have experience interacting with children from 6 months to 6 years old, comfortable working in a children-centric environment.

2. Comfortable to commute to Joo Chiat.

3. Have a good knack at handling difficult parents, via written communciation as well as F2F.

4. Able to write and communicate effectively and professionally.

5. Strong attention to details is a must.

6. Good punctuality, able to report on time at 8.30am every working day.

7. Able to work on one weekend - either Saturday or Sunday, subject to rostering.

8. Able to work independently as well as with a small team.

9. Able to work efficiently and multi-task in a fast-paced working environment

10. Is a Singaporean / SPR

Please only reply with the following only if you are able to fulfil the above requirements.

I) Expected Salary

II) Why did you leave your previous employment?

III) If currently employed, how long is your notice period?

IV) If your application is successful, when will you be looking to commence work?

V) Why would you like to join Little Forest?

VI) What do you expect from this job at Little Forest?

Thank you for taking time to answer the questions.

Title:  National Operations Centre Team Leader - Inside Sales Job Posting Date:  9 Apr 2024 Company:  Coates Position Type:  Permanent Full Time The next step in your sales career starts here… Our National Operations Centre is growing again, after a successful 12 months building the team to manage digital customer bookings from Bunnings and run outbound sales campaigns.   The Team Leader – Inside Sales exists to lead our Inside Sales Account Manager team in virtual account management of targeted Top-tier and Mid-tier customer portfolios. Based in our fast-paced National Operations Centre in Mascot, this team plays a significant role in deepening existing customer relationships, applying leading sales methodology and principals to drive revenue growth and customer experience outcomes Key duties include: •    Build a highly engaged and high performance Inside Sales team by developing an operating rhythm that promotes positive behaviours and results •    Lead the Inside Sales team to drive increased share of…

Click here to view more detail / apply for National Operations Centre Team Leader - Inside Sales

Responsibilities

• Maintain the highest standard of excellence in client service by attending to client enquiries and requests
• Engage with customers in a professional and courteous manner, actively listening to their needs and concerns
• Make outbound calls to customers to provide product updates and information by following prescribed script and FAQs
• Work collaboratively with various internal stakeholders to ensure customers’ experiences align with the company's brand and mission.
• Compile customer feedback and provide advisory to management by generating monthly data
• Assist in documenting and reporting quality levels and KPIs
• Provide Administrative support and backup for team members when required.

Requirements

• Diploma or Degree in Business Administration or its equivalent
• A minimum of 3 years of relevant working experience in a client servicing role
• Strong problem-solving skills, maintaining a client-focused approach and exceeding clients’ expectations.
• Service oriented and enjoy interacting with people from different walks of life
• A good team player with ability to multitask and meets stringent service standards
• Excellent interpersonal and communication skills
• Proficiency in MS office applications
• Experienced candidates will be considered for a Managerial role

We regret to inform that only shortlisted candidates will be notified.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

This role is responsible for the management and development of the Customer Relations team in order to ensure a high standard of service is always provided to both internal and external customers.

Responsibilities

• Oversee the day-to-day operation of the Customer Relations Team
• Ensure RED service standards are embedded in all our customers’ interactions
• Ensure performance key targets, SLAs and KPIs are achieved
• Ensure all stakeholder reporting is within timescales and guidelines
• Identify root cause of complaints and opportunities to take proactive measures to enhance customer experience
• Identify VOC trend and make timely recommendation on staffing and scheduling to ensure the team is adequately staffed

Working Relationships

• Direct reporting to Deputy Head of Customer Relations
• Supervisory relationship to 10 – 12 CRM / CRS
• Working relationship with:
• Business Units
• Support Units
• Client Services Managers
• Operations including Operations Managers, Team Managers and
• Customer Service Officers
• Workforce Management Team
• Training Team
• Assurance Specialist

Requirements

• 3 - 5 years’ experience managing telephony operations or online services
• Experience managing complaints across large customer base
• Experience in managing senior management and regulators
• Experience in Process Improvement Events
• Experience in leading a team of officers
• Good customer management skills
• Strong leadership skills to manage and lead different individuals who deal with challenging situations every day
• Positive, self-motivated and meticulous individual who has a clear and focused mind when handling negative customer VOC
• Ability to identify and address unstated needs of customer
• Strong focus on customers and business
• Excellent written and verbal communication skills and ability to communicate with people of different groups and levels of management
• Ability to think for the customer and not accept status quo

Apply now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Acknowledgement of Country CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation Child safety CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy. The opportunity Provide strategic best-practice operational leadership to a national world-class research facility Frontline leadership role combining Quality Assurance, Operations, Animal Welfare, Training, Facility Access and Health, Safety, and Environment (HSE) Join CSIRO’s ACDP team, providing vital scientific research into infectious diseases CSIRO is Australia’s National Science Agency and one of the world’s largest and most successful research and development (R&D) organisations that works to solve the greatest challenges through innovative science and technology. We have improved the lives of many…

Click here to view more detail / apply for Operations Manager, Australian Centre for Disease Preparedness (ACDP)