Total 791 Customer Service job vacancies in johor bahru

You will provide administrative support to the nursing department. Your duties will include maintaining databases and collating of statistical reports. You are expected to attend to enquiries from internal and external stakeholders. You will also assist the department with service quality related initiatives, corporate functions and ad hoc projects.

Requirements

• Diploma in any discipline or GCE “O” Level with at least 3 years’ clerical/administrative experience
• Proficient in Microsoft Office applications
• A team player with strong organisational, analytical and communication skills

The Division of Supportive and Palliative Care is conducting research projects to improve health services for patients with cancer and other serious illnesses. The projects aim to develop, evaluate and implement novel models of healthcare service delivery for palliative care.

The research coordinator will perform a variety of activities under the supervision of the Principal Investigator and/or their designate:

• Conduct literature reviews
• Screen and recruit patients/ research participants
• Conduct semi-structured interviews with patients/ research participants
• Attend to the administrative and logistic needs of research projects
• Assess patients for supportive and palliative care needs and manage any identified needs

Job requirements

• Bachelor’s degree in science related degree preferred.
• Strong interpersonal skill, able to interact and manage participants and clinicians at all levels
• Motivated, independent and hardworking individual with a keen interest to learn and gain experience in health services research

Asian Thoracic Oncology Research Group (ATORG) is the coordinating platform for translational research for thoracic malignancies in Asia. Its mission is to advance medical knowledge of lung cancer and improve health outcomes of patients through clinical studies and scientific events.

Asia Pacific Oncology Drug Development Consortium (APODDC) was formed to foster education and collaboration between key stakeholders of cancer drug development within the Asia Pacific region, thereby improving treatment access to patients. APODDC drives regional activities in collaboration with institutions in the region and industry partners.

ATORG and APODDC operate centrally under the Clinical Trials and Epidemiological Sciences (CTE) division in National Cancer Centre Singapore.

The Senior / Executive will mainly organise events for ATORG and APODDC . The types of events include, but are not limited to, virtual, hybrid and in-person advisory board meetings, educational seminars and workshops. This role provides opportunities to interact internationally with healthcare institutions, industry partners and vendors, and manage key stakeholders at a regional level.

Main Responsibilities:

Organise events (80%)

• Responsible for managing events from startup to execution
• Communicate effectively and manage internal and external stakeholders and service providers
• Plan timeline for each event
• Draft budget, including sourcing of funding and reconciliation of funding and expenses
• Handle all logistics, inclusive of procurement (eg. venue, online/travel arrangements) and on-site management during event
• Develop marketing materials such as posters and collaterals and for social media
• Write meeting minutes, if required
• Administer pre- and post-event follow ups
• Manage agreements between key stakeholders, vendors and industry partners
• Manage manuscripts from drafting to publication.

ATORG Operations (10%)

• Manage operational duties of ATORG; this includes procurement of stationery and devices, collating of department information, updating of mailing list.
• Act as a liaison for department administrative matters

Other Duties (10%)

• Assist in any other work as assigned, which may include administrative tasks

Requirements:

• Degree, preferably in life sciences
• At least 2 years of events organisation experience, preferably in healthcare/ scientific research, candidates with more experience will be considered for the Senior Executive Role
• Meticulous with close attention to timelines
• Able to handle multiple priorities independently
• Able to work with tight deadlines
• Strong organisational skills
• Strong interpersonal skills

Cardiovascular disease is the world’s no.1 killer. The Cardiovascular Systems Imaging and Artificial Intelligence (CVS.AI) lab conducts in-depth assessments of cardiovascular disease amongst at-risk populations in Singapore and internationally to uncover new knowledge of complex patterns of cardiovascular disease. We are seeking a highly motivated research team member with an interest in managing global and local projects for cardiovascular medicine and cardiac data. This will involve organising and coordinating large-scale studies and data management. There will be lots of opportunity for collaboration with world-renowned researchers on a national and international level.

You will be part of the CVS.AI team reporting to the Principal Investigator. You will assist the Core Scientific Lead/Principal Investigator to manage and coordinate projects including regulatory submission, grant submission preparation, research collaborations, and are expected to follow up closely on the research projects assigned under your care. You will also help maintain the regulatory files of research projects, including but not limited to grant submission, ethics submission, and ensure the laboratory activities comply with the relevant workplace safety requirements. You are expected to work effectively and collaboratively with team members, statisticians, clinicians, software engineers and machine learners. The selected candidate will be offered employment on 2-year renewable contractual terms.

Requirements:

• BSc in Life Sciences or its equivalent
• Minimum 2 years’ experience in clinical, epidemiological, or health services research
• Minimum 2 years’ experience in managing and coordinating local and/or international large-scale studies
• Related experience in general laboratory is preferred
• Ability to work independently as well as a team setting
• Good organisational skills

Vantage Automotive Limited is a proud member of the Sime Darby Motors Group, driven by a customer-first culture guided by our ethos of trust, reliability and quality. As the official distributors for Peugeot, Ford and BYD in Singapore, and a provider of extensive aftersales and roadside assistance services via our Quick Lane Service Centre, we tap on our diverse expertise to guarantee customer satisfaction.

Job Responsibilities

• Consistently analyse relevant Aftersales Market data along given parameters, e.g. age distribution, car models, customer retention customer segment, components and parts
• Based on Market Analysis and in coordination with Brand Principal, initiate and conduct programs, campaigns and promotions to improve retention, throughput, parts sales/throughput, labour sales/throughput and revenue.
• Regularly monitor and market intelligence on pricing for parts, labour and accessories to meet revenue- and profit targets.
• To assist the Aftersales Development team in strategic sourcing for Aftersales through the development of sourcing strategy, management of tender projects, supplier development, contract management and negotiation etc. to generate cost savings and maximize profit
• Management of business partners, suppliers, and contractors to ensure they adhere to contract scope and requirements; at the same time ensuring they are well integrated with VAL employees and work processes
• To develop creative strategies to improve sales of existing products/services and/or to source suitable new products/services for cars.
• To engage in projects to open up new opportunities and revenue streams for Aftersales
• To develop programs and strategies to achieve various business objectives such as parts purchase targets, VoC targets, Group Financial targets, customer retention etc.
• To assist in managing the various Aftersales customer feedback channels such as VoC survey, Aftersales email, Call Centre, Salesforce etc to ensure that the customer’s feedback is being attended to
• Management and optimization of the customer experience and contact jointly with CRM team via various channels such as Call Centre, emails, SMS and phone calls.
• Work closely with Sales, Marketing, CRM, Parts, Service, and other support teams for all Aftersales collaterals
• Ensure that marketing collaterals and communications adhere to VAL standards, Brand Principal and government bodies guidelines and requirements
• To manage the relationship with Brand Principals (& CRM Department)
• To collaborate with the marketing department to build customer loyalty programs with Service Managers

Job Requirements:

• At least 3 years of working experience
• Excellent presentation skills
• High degree of interpersonal skills
• Ability to read and interpret raw data and summarize it into a concise report.
• Knowledge of the automotive market preferred.

Sime Darby Motors is the automotive arm of Sime Darby. One of the leading automotive players in the Asia-Pacific region with presence in nine markets, Sime Darby Motors spans across Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. A key industry player, it is actively invested across the entire value chain of the automotive business, from assembly, importation, distribution and retail, to after-sales services and rental, with more than 12,000 employees across the nine markets.

Company Description

LVL Music Academy is a premier destination for violin, cello , piano lessons and fine musical instruments and accessories. We take pride in our extensive collection of violins, cellos, and accessories, offering musicians and enthusiasts the finest quality products.

We are looking for a Customer Service Assistance to join our team, dedicated to providing top-notch service to our customers. As a sales professional, possessing a firm understanding of the sales process is paramount. This includes proficiency in prospecting, lead qualification, effective selling techniques, objection handling, deal closure, and meticulous follow-up. We're on the lookout for an individual whose drive and ambitions resonate with ours, someone who will motivate us to continually exceed our boundaries.

Location

2 minutes walk from Chinatown MRT

Requirements

• Proficiency in playing/understanding at least one musical instrument such as violin, cello, or piano is essential.
• Possess an outgoing personality with a genuine enjoyment of engaging with people.
• Demonstrated ability to establish rapport with customers and drive sales.
• Thorough understanding of customer service principles with a commitment to delivering an exceptional customer experience.
• Strong team player with excellent communication skills.
• Proficient in Google Drive applications such as Google Sheets, Google Docs, with the capacity to quickly learn in-house software and cashiering systems.
• Punctuality is non-negotiable.
• Exhibit a strong sense of responsibility, proactively identifying and resolving issues, and displaying pride in delivering exceptional service.

Responsibilities:

• Promoting and selling products and services
• Ensure that every customer who visits the store is acknowledged with a friendly greeting
• Provide assistance and information required to encourage a purchase
• Eager to learn and participate in the company's training programs
• Perform tasks such as cleaning of the store, unpacking of stock, maintenance of musical instruments and other administrative tasks as necessary
• Perform cashiering duties
• Replenish displays to ensure that there is sufficient stock for selling and that visual merchandising is attractive to customers
• Establish long-term relationships with key customers, taking note of their preferences and past purchases
• Team player
• Fast and efficient in getting the job done in time

Benefits:

Career development opportunities

Medical Insurance

Skill development

Vibrant work environment

We are looking for Waiter Supervisor to join our passionate and vibrant team.

Our aim is to provide a conducive and friendly environment for our Guests to dine in, fulfil or exceed our Guest’s expectations to the best of our abilities and working together as a Team, to achieve it.

• Candidates with previous experience will be advantageous.
• Training and uniforms will be provided.
• Customer service, self-driven, outgoing personality, good communication skills and willingness to learn.
• Interest in Food and Beverages.
• Friendly & enjoyable working environment.

Responsibilities:

• Person in charge for services
• Day to day operations.
• Taking reservations.
• Greeting Guests.
• Taking food orders.
• Preparation of Beverages.
• Serving.
• Operating POS system.
• Collecting and processing payments.

Looking forward to welcome you to be part of our Team.

Key Responsibilities:

• Retain and grow customer accounts with incremental commitment
• Develop and leverage relationships to improve customer retention
• Manage renewal process and negotiate multi-variable contracts
• Develop strategy to ensure assigned accounts are renewed on a timely manner
• Monitor outstanding renewals and develop a robust follow-up system
• Contacting and follow-up with customers and partners to ensure a timely renewal process
• Preparing renewal quotes for current contracts
• Cooperating with the sales team and assist in selling renewals and promoting up-sell opportunities
• Be the principal point of contact for key customers and leverage on the internal resources to meet their requirements
• Act as the customer champion with consistency on areas of improvement and initiatives to retain our customers through better product and service output
• Provide accurate and timely forecasts on a periodic basis

Qualifications:

• Bachelor's degree in Business Administration, Computer Science, Engineering, or related field
• Experience in a sales capacity within the technology or software industry preferred
• Strong understanding of SI services and solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic mindset with a focus on achieving targets.
• Adaptability to fast-paced environments

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.

Job Summary

This role is responsible for processing, billing and delivering of all customer orders including surgery case on a timely basis and in compliance with Company policies and procedures and support sales activities.

The person will communicate with customers to ensure timely resolution of problems affecting order processing and delivery of goods working closely with the Operations Manager, Sales Managers, and sales team.

Principal Duties and Responsibilities

Customer Service

• Ensure all surgery case bookings are entered into the system (SMS) and review implants, instruments, surgery cases, coverage and other information in system before processing to warehouse and concern team.
• Review part & lot numbers are correct before processing order in SAP, arrange for all top ups on the floating kits to be completed when the surgery is concluded.
• Check terms of purchase e.g. pricing, shipping instructions, sources and payment terms on customers’ order before processing order in SAP.
• Ensure all procedures and controls are followed before the release of shipment to distributors. (e.g. proper credit hold release permission is obtained)
• Prepare timely and accurate billing for Local Hospitals and Private Clinics and work with finance team for the payment issues & reminders, coordinate with concern party.
• Co-ordinate and oversee the timely repair of equipment and instruments returned for repairs and servicing, from the designated territory.

Sales Admin

• Documentation of agreements/contracts and raise quotations, PMRs, instrument requests from marketing to operations.
• Arrange surgeons travel logistics, including event support, tracking & keeping of sample demos, brochures and sponsorships requests.

Expected Areas of Competence

• Working knowledge of Microsoft Office tools
• Basic understanding of Bill of Exchange and Shipping Documentation
• Knowledge of SAP preferred.

Education Requirements

• Minimum 3 to 5 years customer service experience in the health care industry including administrative role.
• ‘A’ Level/Diploma

We are looking for a motivated, dynamic Customer Development Executive - Outdoor Sales Consultant to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.

To help to achieve this, we will provide you with a competitive base salary, highly rewarding commission structure, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

In this role you will be responsible for:

• To promote the Company and its products and services to its best advantage under the guidance of Sales Manager, Branch Manager, Area Sales Manager or other Senior Managers.
• To meet agreed sales targets for the Company’s products and services on a regular basis at budgeted price levels or better.
• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.
• To manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
• Coordinating with various internal departments in ensuring proper execution and delivering outstanding customer service.
• To update daily sales in system and SOP compliances
• All monetary collection shall be returned to the company no later than two (2) days.
• Attend other work related duties as may be assigned to you from time to time.
• Make regular visits to clients’ to build rapport and to conduct presentations and/or premises inspections when necessary.
• Deal with clients’ complaints as a matter of urgency in accordance with company policy.
• Work closely with other team members to assist in collection
• Agile and flexible to perform on-site inspection
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in Sales
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Ability to work onsite and go on joint visits with Technical and Service colleagues
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary and sales incentives
• Sustainable Car Allowance and Fuel Card
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone Subsidy and Smart work gadgets/ tools

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Locations:

Rentokil Initial (M) Sdn Bhd   

No.17 Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru, Johor Darul Takzim.

We are looking for a motivated, dynamic Assistant Service Manager to join our team based in JB. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget.

To help to achieve this, we will provide you with a competitive base salary, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Branch Operations Manager and the Service Team.

In this role you will be responsible for:

• Driving sales revenue by hunting new business opportunities via leads and enquiries
• Identify customer needs and analyse their needs for upsell and cross sell opportunities

A. Service

• To ensure entire service team completes all monthly services. State of service completion of 100%
• To maintain accurate records of all service vehicles in the branch in relation to:
• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety
• Ensure all new businesses and installations are completed within 5 working days from the date of service agreement/job confirmation
• Ensure each service team is route-ridden once every 3 months
• Plans, organizes and prioritizes workload effectively.
• To ensure a general compliance of work procedures in all hygiene services undertaken in the area to the guidelines stated in the company’s manuals and instructions

a. Renewal of road tax and Puspakom inspections

b. Maintenance of service vehicles

c. Repair costs

d. Fuel usage

e. Driver logs

f. Service tools and safety equipment register

B. Stocks

• To monitor proper stock issuance and returns on weekly basis for all service teams
• To ensure that the service equipment, drills, service tools and safety equipment used is appropriate and in good condition and sufficient quantity to support the branch service obligations
• To attend monthly stock take and regular vehicle stock audit
• To conduct monthly service & warehouse meeting
• Supports in ensuring the store in the branch is being managed and controlled efficiently (inclusive of used EFR)

C. Administration

• Ensure that all required stock return, reports and e-claims to the Head Office are prepared accurately, and dispatched promptly
• To conduct formal weekly and monthly meetings with supervisors and technicians. Monthly meeting minutes are required for all meetings
• To provide the Branch Operations Manager with status reports on a weekly basis covering:

a. State of Service c. Customer Issues

b. Supervisors’ issues d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from the Branch Manager/Branch Operations Manager) for new Service Technicians/Service Lady
• Induct, train and manage service staff effectively
• Maintain a high level of morale amongst service staff
• Ensure that all staff has full understanding of the Company’s objectives and policies

Quality Assurance & Training

• Service training: To organize induction program for new technicians, maintain training records, to coordinate and participate as trainer for refresher training for service technicians and new staffs recruitment for all departments. Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field
• QA: To coordinate regular QC and to follow-up with specific client complaints where required. Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems
• OCS 224: Ensure that all customer complaints (callouts) are attended to within 24 hours without further escalation
• Supervisors Audits: Ensure that Service Supervisors duties are audited monthly
• Technicians Audits/TPA Assessment: Ensure each Service Technician is audited according to company requirement
• Service Audits: To carry out regular service audits of branches in all service area
• Supervisors KPI: To ensure all supervisors meet their monthly KPI

E. Health & Safety

The Service Manager is responsible for implementing the arrangements detailed in the health and safety management system and the safe systems of work. Specifically the Service Manager will:

1. To understand and be aware of the requirement of Occupational Safety & Health Act 1994 to ensure that all staff for whom you are responsible are equally aware of the Act and its requirements.
2. To ensure that all chemicals are handled, stored and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risk in the course of their work
3. To ensure that all service vehicles are roadworthy & safe through monthly inspections
4. To constantly lead by example, Good & Safe Working Practices within the Branch.
5. Provide adequate supervision to all employees so that they work safely and without risk to health.
6. Carry out regular checks on the work of each employee reporting to them to ensure that work is carried out safely and in accordance with safe systems of work;
7. Remedy any deficiencies identified following audits/inspections;
8. Provide information, instruction and training to all employees so that they are competent to undertake their work safely;
9. Issue written work instructions for each work activity which specifies the appropriate safe system of work to be followed and any control measures identified from site-specific risk assessments;
10. Monitor the work of contractors so that they work safely and without risk to health and in accordance with the agreed safe systems of work.
11. Join monthly SHE review meeting conducted by BM/BOM

F. Care of Company Assets

• To ensure the proper use, maintenance and security of the Company’s premises, company vehicles, service equipment, stock of chemicals, hardware, monies and other properties of the Branch.

OTHER DUTIES:

• Sales team relationship: Maintain friendly and co-operative relations with the sales team providing sales leads, and other useful feedback from the customer
• Sales support: Support the sales team in achieving the sales targets for the branch. This includes assistance in special surveys and sales presentations where required
• Self-improvement: To constantly improve his/her knowledge of hygiene management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field
• Agent of best practice: In all your actions, to promote the best working practices of this company and to transmit these practices in your role of overseeing the branch to your supervisors/coordinators.

The ideal candidate will possess:

• Minimum a Bachelor Degree in any related field with at least 5 years relevant Service Management/ Supervisory experience

• Strong leadership qualities with planning, organizing and problem solving ability
• Able to work in dynamic and fast paced environment
• Excellent in promoting teamwork and synergize the team towards achieving service KPI
• Able to work autonomously and thrive on challenges
• Possess own vehicle, is a Malaysian or holds a relevant resident status
• Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly

• Required valid driving license because driving is part of the job requirement for this designation

Highly Desirable:

• Excellent problem solving , multi-tasking & planning skills
• Ability to motivate and manage a team to achieve & meet service KPI
• Ability to think on your feet to coach team with service and customer focused solutions
• Versatility to build rapport with people at all levels
• Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia
• Commercially focused and is alert of the changes and updates in market movement
• Able to travel to various locations within the designated territory

• Attractive base salary
• Sustainable Car Allowance and Fuel Card
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone Subsidy and Smart work gadgets/ tools

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Rentokil Initial (M) Sdn Bhd

No.17 Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru, Johor Darul Takzim.

Job Descriptions

• Undertaking the responsiblity of teaching the class in accordance to our curriculum and guidelines.
• Classroom management, planning of curriculum, prepare teaching aids and classroom decoration.
• Collaboration with all teaching staff to achieve high standard of teaching and caring to children.
• Evaluate and document children’s progress development and communicate professionally with parents regarding their children’s performance.
• Ensure the safety and well beings of children remail vigilant at all times, follow health, safety, nutritional and hygiene standards.

Job Requirements

• Diploma in Early Childhood Care & Education/Advanced Certificate in Early Years.
• Computer literacy.
• Good Communication and Interpersonal Skills.
• Must be a good team player.
• At least 2 years experience.

Data Analytics & Insights (DAI) team under Group Care Plan Ops will support and work in close partnership with NUHS senior management, Group Specialty Chiefs (GSCs), Management Decision Support (MDS) teams and other stakeholders to realise the delivery of One Specialty, Multiple Sites and a OneNUHS patient care philosophy. The DAI team will develop innovative analytics solutions and derive actionable insights to support management decision making towards attainment of the healthcare vision and key priorities.

Responsibilities

• Identify data and information needs required to enable the vision and key priorities of the organisation.
• Collaborate with stakeholders to identify available and relevant datasets and make strategic recommendations on such collection, integration and usage.
• Develop, maintain and refine interactive dashboards using data visualisation tools such as Tableau.
• To assist in developing the timeline that will enable DAI to progressively meet stakeholder needs.
• Establish and prioritise dashboard and scorecard of key stakeholders and working collaboratively with Group Clinical Ops and Group Service Ops, to refresh the Dashboard and Scorecards on an ongoing basis.
• To be well versed with and keep updated on Epic and other operational applications in order to propose solutions that will address group operations management and senior management needs on operational excellence.

Requirements

• Bachelor’s Degree in Computer Science, Information Management, Mathematics, Statistics, Operations Research, Engineering or related disciplines with strong statistical modelling and machine learning skills.
• At least 3 years of relevant working experience with analytics tools e.g. SQL, Python, MS Excel (advanced), data visualisation tools (e.g. Tableau)
• Familiarity with healthcare setting is a plus.
• Fresh graduates with excellent data capabilities will be considered.
• Excellent interpxersonal skills, attention to detail, and flexibility to collaborate across various team areas and functions.
• Possess can-do attitude and work independently in ambiguous situations.
• Strong analytical and problem-solving skills
• Proficient in extracting, cleansing, and interpreting complex data with attention to detail and accuracy.
• Able to communicate sophisticated data science concepts clearly through concise reports and presentations, effectively conveying observations and recommendations.

Miredo Asia Private Limited is in search of a highly meticulous and detail-oriented individual to assume the role of Administrative and Sales Support Specialist. Our ideal candidate thrives in a dynamic environment, exhibits exceptional organisational aptitude, and possesses an unparalleled attention to detail. This multifaceted position encompasses a broad spectrum of responsibilities, spanning customer service, administrative tasks, inside sales support & coordination, invoicing & collections.

About Miredo Asia Private Limited:

Miredo Asia Private Limited, a forward-thinking and environmentally conscious company, specialising in sustainable products and solutions aimed at enhancing comfort while saving energy and reducing bills. Our award-winning product lineup includes heat-reflecting solar window films from Japan, which recently secured the CapitaLand Sustainability Challenge 2023 award.

Key Responsibilities:

• Offer robust administrative support to the sales team, ensuring the seamless operation of the department.
• Engage actively in inside sales activities, promptly addressing customer inquiries, crafting quotes, and facilitating sales order processing.
• Help streamline sales efforts across various departments, aligning them with both company goals and customer satisfaction.
• Diligently manage and update sales and customer records, ensuring all data is current and easily accessible.
• Assist in the compilation and dissemination of accurate sales reports and presentations, upholding a strict standard of attention to detail.
• Oversee invoicing processes, including the creation, distribution, and follow-up of outstanding invoices.
• Manage collections responsibilities, guaranteeing timely customer payments and resolving any related discrepancies or issues as needed.
• Aid in the organisation and coordination of sales events, trade shows, and meetings.
• Undertake additional administrative duties as necessary, such as filing, data entry, and document preparation.

Qualifications:

• Documented experience in an administrative role with duties encompassing sales support, invoicing, and collections.
• Unwavering attention to detail and a steadfast commitment to accuracy.
• Strong organisational and time-management skills with a proven ability to prioritise tasks efficiently.
• Proficient verbal and written communication skills in English. Mandarin and other languages a plus
• Competency in Google Workspace (Drive, Docs, Sheets, Slides) and experience with CRM software a bonus.
• A good understanding of invoicing and collections processes.
• Ability to work both independently and collaboratively as part of a team.
• Excellent communication and people skills, with the ability to engage effectively with customers and team members.
• A proactive and detail-oriented approach to work.
• Flexibility to adapt to a dynamic work environment with varying tasks.

What We Offer:

• A role in a company committed to sustainability and innovative solutions.
• The opportunity to work with top award-winning products in the sustainability sector.
• A supportive and dynamic work environment.
• Flexible work arrangements.
• Competitive salary and benefits package.

Customer Service Manager Responsibilities:

• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Implementing an effective customer loyalty program.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings.
• Hiring and training new customer service agents.
• Managing the approved budget of the customer service department.
• Staying informed on the latest industry techniques and methods.