Maintenance Assistant
Norfolk & Norwich University Hospital, Norwich, NR4 7UY
Full time – 37.5 hours per week – Mon-Fri 0800 – 1600 hours
Salary £23,260.97
- £26,336.26 depending on experience plus basic Serco benefits.
Main Purpose:
To provide safe and efficient maintenance of the services and equipment within the hospital as directed by Estates Supervisors and Management.
To ensure that the Hospital Building, Fabric, Plant, Services and Equipment are maintained to a high standard to ensure continued efficiency, safety and reliability and to safeguard the future long term serviceability of the Estate as contractually required by Serco, Octagon and the Norfolk & Norwich NHS Trust.
To ensure safety at all times. To assess all aspects of tasks at all times and take appropriate actions. To know when to request advice or assistance. To understand own limitations To be able to communicate effectively with Peers, Supervisors and Managers within Serco.
To be able to communicate politely with Trust Staff, i.e inform relevant people of work to be carried out, and informing of work status and potential unavailability of equipment or service. To understand the contractual relationship between Serco, Octagon and the Trust.
Main Accountabilities:
- To carry out reactive repairs and maintenance to a wide range of Services, Plant and Equipment within all areas of the Hospital as directed by Supervisors or Managers.
- To carry out certain Planned Preventive Maintenance to Plant and Equipment.
- To work in accordance with all relevant Serco Policies & Procedures, Work Place Regulations and Best Practice Guidelines
- To work in a safe and responsible manner with full regards for own and other’s safety at all times
- To attend work in compliance with the Computerised Time & Attendance System.
- To actively participate in the Computerised Labour Control System, including accurate and punctual completion of Work Order Documentation.
- To use personal communication equipment as requested.
- To be prepared to attend work or work beyond expected finishing time in exceptional circumstances, as requested by Supervisors or Managers.
- Communicate to Supervisors or Managers unrepaired faults or defects or requirements for Spare Parts.
- To attend on-site and off-site training as required.
- To be aware of how the Maintenance Assistant Role influences Serco’s Norfolk & Norwich Contract and the wider company objectives.
What you will need for the role:
- Proven experience of working in a similar environment.
- Knowledge and understanding of general Building Services.
- Good communication and customer service skills.
What we offer
- Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
Maintenance Assistant
Norfolk & Norwich University Hospital, Norwich, NR4 7UY
Full time – 37.5 hours per week – Mon-Fri 0800 – 1600 hours
Salary £23,260.97
- £26,336.26 depending on experience plus basic Serco benefits.
Main Purpose:
To provide safe and efficient maintenance of the services and equipment within the hospital as directed by Estates Supervisors and Management.
To ensure that the Hospital Building, Fabric, Plant, Services and Equipment are maintained to a high standard to ensure continued efficiency, safety and reliability and to safeguard the future long term serviceability of the Estate as contractually required by Serco, Octagon and the Norfolk & Norwich NHS Trust.
To ensure safety at all times. To assess all aspects of tasks at all times and take appropriate actions. To know when to request advice or assistance. To understand own limitations To be able to communicate effectively with Peers, Supervisors and Managers within Serco.
To be able to communicate politely with Trust Staff, i.e inform relevant people of work to be carried out, and informing of work status and potential unavailability of equipment or service. To understand the contractual relationship between Serco, Octagon and the Trust.
Main Accountabilities:
- To carry out reactive repairs and maintenance to a wide range of Services, Plant and Equipment within all areas of the Hospital as directed by Supervisors or Managers.
- To carry out certain Planned Preventive Maintenance to Plant and Equipment.
- To work in accordance with all relevant Serco Policies & Procedures, Work Place Regulations and Best Practice Guidelines
- To work in a safe and responsible manner with full regards for own and other’s safety at all times
- To attend work in compliance with the Computerised Time & Attendance System.
- To actively participate in the Computerised Labour Control System, including accurate and punctual completion of Work Order Documentation.
- To use personal communication equipment as requested.
- To be prepared to attend work or work beyond expected finishing time in exceptional circumstances, as requested by Supervisors or Managers.
- Communicate to Supervisors or Managers unrepaired faults or defects or requirements for Spare Parts.
- To attend on-site and off-site training as required.
- To be aware of how the Maintenance Assistant Role influences Serco’s Norfolk & Norwich Contract and the wider company objectives.
What you will need for the role:
- Proven experience of working in a similar environment.
- Knowledge and understanding of general Building Services.
- Good communication and customer service skills.
What we offer
- Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
