Jobs Responsibilities

• Acts as clients’ main point of contact for AML and KYC related matters
• Obtains and reviews the appropriate documentation
• Ensures CRS form, tax documentation and other related documents are received from clients and validated by internal departments.
• Participates in project management activities such as reporting, planning, issue/risk tracking, scheduling, effort estimation and tracking plus other preparatory work like UAT.
• Reviews control reports to effectively mitigate risks and resolve problems from the client onboarding process.

Job Requirements

• Experience in the financial sector, front office KYC and onboarding, or client-facing/project management is preferred.
• Strong communication skills with all levels in the organization

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
lynnmak@recruitexpress.com.sg
Recruit Express Pte Ltd (EA No. 99C4599)

Job Descriptions:

* Perform System deployment, implementation, testing and documentation, maintenance and optimization of Software Application.

* Develop technical specifications, design, coding, data security, implementation, integration, documentation and user guide for computer, server and cloud computing

* Provide technical support in daily operational administration and field support.

* Perform in-house proof of concept, research and testing

* Perform Systems Development Life Cycle (SDLC) methodology.

* Perform Support & Engineering services

* Install, configure, troubleshoot and administration of cybersecurity / system infrastructure/ networking / Windows servers / Disk storage / Cloud Management.

* Perform backup, disk space housekeeping, and creation/deletion of user accounts.

* Provide direct support to other employee on IT Related matter

Job Requirements:

* Diploma or Degree in Computer Science, IT or Computer Engineering

* 1-2 Years of similar working experience, Fresh graduate are welcome

* Experience in system integration work.

* Experience in database such as Oracle, MS SQL Server, Informix, NoSQL time-series databases

* Programming experience in .Net, VB and C/C++.

* Experience in implementing Cloud computing, ASP.NET, Web Service and desktop applications

* Developed websites with PHP, HTML, Ajax, JSON and jQuery is a plus

* Skilled in enterprise technical architecture

* Well versed in Cloud Management, Server Management such as MS Windows, Red Hat Enterprise Linux

* Virtualization platforms such as VMware ESX and Microsoft Hyper-V

* Operating System Clustering such as Windows, Red Hat, Hardware load balancing

* Server skillsets in Ms SQL, IIS, Group policy, Active directory, Backup & Recovery, Monitoring,

* Networking skills, LAN, Wifi, Cyber Security, DHCP, DNS, etc

* Security hardening of Windows and Redhat Servers is an advantage

* Disk and tape storage technologies

* Possess good verbal/written communication and interpersonal skills

* To stay abreast of new product and technologies in IT infrastructure data management solution.

* Quick learner in languages, pragmatic in solution delivery

Interested applicant please send resume with expected remuneration to recruit@winsys.com.sg

We regret that only shortlisted candidates will be notified

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

The Opportunity

At the Parliamentary Digital Service (PDS), our Service Desk is at the very heart of the community. We are the first point of contact for the 9,000 people who pass through the corridors each day. From Members of the Houses of Commons and Lords to parliamentary students and the Deputy Prime Minister. We work to ensure that Parliament is provided with the best possible tools and services.

We are hiring several Service Desk Analysts to join our Digital Customer Services directorate. This is a key role within the support teams providing high quality customer advice and support remotely via telephone and email, and less often in person, face to face.

Combining strong technical knowledge with good business and advisory skills, Service Desk Analysts undertake a broad range of work in a variety of environments to deliver first-class customer service for the Parliamentary Digital Service.

What You Need

• the ability to engage with a wide range of customers to deliver excellent advice, technical support and solutions
• aptitude to manage challenging customers in a fast-paced environment
• work successfully within a team, whilst upholding the values of equality, diversity and inclusion
• knowledge of mobile devices, software, OS's and office productivity tools (ie Microsoft Office 365)
• able to come on site 10 days per calendar month and work on a rotating shift basis
• the ability to pass security clearance, backed by the right to work in the UK

About The Team

The Support Desk is the first point of contact for House of Commons, House of Lords, and Parliament staff regarding advice and support on their IT and digital needs. We are supporting these customers both whilst working on the Parliamentary Estate, their constituency office, home working and overseas. You will be part of a team of 22 fellow analysts who work closely together to support and advice each other.

About Us

UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.

Our Package

Please refer to our Candidate Information Pack for a full list of our benefits which include:

• up to 35 days annual leave in addition to bank holidays
• generous maternity pay policy up to 6 months full pay
• great pension scheme options (contributory and non-contributory)
• on-site subsidised gym, nursery, catering, post office, travel office and GP
• flexible options including hybrid working and family friendly policies

How To Apply

Please make sure you're clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. You will need to upload a CV and show how you meet criterion 1,2,5. Our application process is anonymous, so please remove any personal information from your CV.

Apply By:

Interviews: W/C 22nd April

Format: Panel Interview (Remote)

Our Culture

For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.

We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.

Prestigious opportunity for an IT Service Desk Analyst for a leading law Firm in south Manchester. We are seeking a Service Desk Analyst who will enjoy the breadth of this role and be able to training in Cyber Security and well as take part in Project work as well as BAU. This is a hybrid role 2-3 days a week in the office, now is a great time to join our success story!


As one of a small team of Service Desk Analysts you will be responsible for:-

• 1st line troubleshooting support - software, hardware, network related problems
• Logging all calls in our Service desk tool and maintaining full documentation
• Managing the configuration and installation of new hardware and software such as laptops, desktops and iPhones
• Managing Active Directory administration and setting up new starters
• Maintaining a high degree of customer service at all times, for all support queries and adhere to all internal processes for us and our clients
• Developing an in depth understanding of Microsoft products, including 365, Windows 10 and Windows 11 and Intune
• Management of escalated tickets, following through to completion, ensuring regular feedback is provided to clients throughout the lifecycle

If you possess a combination of some of the following skills, then LETS TALK!

• Previous experience of working in an IT Service Desk environment
• Basic knowledge of Office 365, Windows 10 and Windows 11
• Experience with legal software/applications is advantageous but not essential.
• Strong Microsoft Office skills
• Basic understanding of Powershell
• Experience in providing IT support in a corporate environment
• Awareness of ITIL
• Full Driving Licence

In return, you will be rewarded with ongoing training and career development, in addition to 25 days holiday, 1 day birthday and Bank Holidays. We have a contributory pension scheme, tech scheme and healthcare.


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Summary

Job Description for Service Desk Analyst:

There's never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you'll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.

We're an organisation that's here to experiment and push the limits of what's possible. So, if you're keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.

The Service Desk Analyst is the central point of contact between IT and its users on a daily basis. Via phone call, Service Portal, or email, it is where users log incidents (disruptions or potential disruptions in service availability or quality) & requests (routine requests for services).
The Service Desk Analyst will provide first and second line technical support to internal staff, working with applications and systems to undertake analysis, diagnosis and resolution of user incidents & requests.

Main Responsibilities

Main Responsibilities for Service Desk Analyst:

• Act as a single point of contact for phone calls, emails & portal notifications from staff regarding IT incidents and requests.
• Receive, log and manage calls from internal staff via telephone, email and IM
• Aid with helping the Field Support Engineers maintain an Asset Database - CMDB.
• Provide 1st and 2nd line support and troubleshoot IT related problems from in-house software to hardware, such as Smartphones, Laptops, PCs and Printers.
• Troubleshoot basic network issues.
• Escalate unresolved calls to the appropriate support team
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
• Manage tickets and ensure all incidents are resolved in accordance with their SLAs.
• Maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Provide basic in-house training, advice and guidance in MS Office applications used (Word, Excel, Outlook, PowerPoint).
• Maintain a knowledge base of known faults, errors and resolutions
• Perform basic IT support activities, such as creating user accounts, reset passwords, amend access, as some examples
• Arrange for external technical support where problems cannot be resolved in house.

Ideal Candidate

Essential Criteria for Service Desk Analyst:

• Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years' worth of UK residency).
• Demonstrable experience in IT Service Desk and or Call Centre experience.
• Excellent communication skills and telephone manner.
• Self-motivation, who is a customer focused achiever and gains satisfaction from providing excellent customer service.
• Excellent organisational skills.
• Basic user & security group Active Directory administration knowledge.
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, and Office 365.

Desirable Criteria for Service Desk Analyst:

• Experience working in a secure, accredited or regulated environment.

· Location: Raffles Place

· 5 days work week, 9am to 6pm

· Basic Salary: up to $5500

· 9 months contract (June/July 2024 to March 2025)

Requirements:

· Perform Monthly management accounts closing and prepare appropriate financial statement at quarter and year end

· Prepare monthly Finance Trade book PnL and balance sheet schedules

· Prepare Inventory reconciliation

· Posting internal AR/AP Transactions

· Prepare government surveys and other ad hoc duties.

· Maintain accounting controls by preparing and recommending policies and procedures

· Prepare and coordinate financial schedules for Quarter and year end Audit

· Documentation of processes and review of existing processes for enhancement.

· Provide support to senior management on cost and revenue analysis, key performing indicators and trend analysis

· Liaise directly with HQ (ATC) on submission of key performance reports

· Ensure compliance with statutory and regulatory requirements.

Requirements

· Bachelor’s degree preferred in Accounting, Finance or related field

· Minimum 5 years’ of prior Accounting or Finance experience in a trading environment

· Prior audit experience in Big 4 is preferred

· Some tax knowledge is a plus

· Knowledge of generally accepted accounting principles GAAP

· Proficient in MS Excel, vlookup, SAP is a must

· Good team player with the ability to work both independently and collaboratively in a team

· Able to work under pressure to meet tight deadlines

· Meticulous and a strong team player

· Need to commit to work on some weekends and after office hours

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits

.

Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Tel: 6950 9748

http://www.peopleprofilers.com

debbie@peopleprofilers.com

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : Admin Operational Support Analyst

Locatipn: 396, Alexandra Road, Singapore

• 2 years of relevant experience
• Staff Onboarding / Off-boarding process
• Track Incident and Problem ticket.
• Raise a case with Supplier and follow-up for tech support
• Tracking of eMemo/Contract activities
• Raise a Remedy request for control-m changes
• Write new Standard Operating Procedure (SOP) and knowledge document and review the existing support document.
• Track the invoices and payment
• Liaise with procurement for vendor contract renewal
• Communicate with business for Disaster Recovery (DR) activity
• Track CAPEX and OPEX (Capital & Operational Expenditure)
• Setup of meetings, capture minutes, follow ups with teams as required
• All other semi-technical tasks that can be performed within Service Recovery to support the Service Recovery team.

Responsibilities:

• Provision in Microsoft Office, knowing how to use Microsoft Excel to tabulate data for data analysis, reporting, Powerpoint to compile and generate slides for presentation.
• Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
• Preferably having experience working in Financial Industry, with prior knowledge of how Financial Institution works.
• Must have overall 3 years experience.

Domain : Banking

TD SYNNEX connects the world with the power of technology. Our end-to-end portfolio of products, services and solutions, highly specialized skills, and expertise in next-generation technologies enable channel partners to bring to market the products and solutions the world needs to connect, grow and advance. TD SYNNEX is ranked No. 63 on the Fortune 500® and has been named one of Fortune’s World’s Most Admired Companies for nine straight years.

A Customer Care Analyst provides telephone and e-mail support to customers in resolving more complex shipping, credit and returns issues.
 

 What You'll Do

• Provides the highest level of customer service at all times to internal and external customers.

• Creates SR's and all tasks associated with customer calls, e-mails, faxes, etc.

• Follows department guidelines for methods of research and accuracy.

• Utilizes all necessary internal applications.

• Interacts with associated internal department to resolve issues.

• Maintains notes in appropriate systems.

• Creates follow-ups with customers in order to provide the best customer experience.

• Identifies issues that need escalation and passes on to the appropriate person.

• Performs additional duties as assigned.

• Meets attendance and punctuality standards.

What We're Looking For:

• High School Diploma plus related customer service experience within a similar role and/or equivalent education and experience, Bachelor’s Degree preferred.

• Working knowledge of Customer Service processes with the proven ability to multi-task and prioritize.

• Must possess professional phone manners as well as established verbal and written communication skills.

• Established background practicing good judgement and initiative in resolving problems and making recommendations for better servicing customers.

• Proven ability to create and leverage structured continuous improvement programs with quantitative and qualitative results.

• Demonstrated analytical & communication skills including listening and negotiating skills, organizational and multi-tasking skills as well as a high degree of quality customer service and proven dependability.

• Advanced skills in Microsoft Office (Excel, Word and Outlook, PowerPoint, etc.).

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

We are looking for a committed and competent IT Service Desk Agent to become the new member of our Global IT Service Desk team in Manila. We are looking for a professional, responsible and self-reliant individual to help our Global IT Service Desk team in Avaloq which requires close collaboration with all IT team members and users worldwide.

Your key tasks 

• Serve as the first point of contact for end users seeking technical assistance over the phone, email, and tickets
• Fixing the problems identified by users
• Capture and conduct progressive incident analysis and remediation of incidents
• Support end users via tickets, phone, email, and remote access
• Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders
• Documentation of systems, procedures and processes
• Processing IT service requests and managing the request fulfillment process 
• Provide accurate information on IT products or services

Job Advert

Job Title: ERP Support and Systems Analyst

Reporting To: Group IT Director

Hours of Work: 08:30 – 17:00, Monday - Friday

Salary: £ Market Rate



Your role:

This is a hybrid, dynamic role, working as part of a small diverse team. You are responsible for the support, development, and
maintenance of business applications and reporting systems. There will also be a small element of general IT support and project
work involved in this role.




In order to be successful in this role, you should ideally be degree educated with previous end user experience in an ERP
Application Support / Development role.




Duties and Responsibilities

* Implementing and supporting ERP systems – Preferably Microsoft Dynamics NAV/Navision
* Development and maintenance of reporting systems including BI dashboards
* Support and administration of Microsoft SQL Server and SSRS environments
* Identifying business process improvements and solutions through the use of ERP systems.
* Successfully manage projects to deliver change management and process improvement programmes
* Developing system & user procedures
* Provide help desk support and problem solving
*


Skills, Knowledge & Experience

* Hands-on experience of implementation, testing, support, continual development and maintenance of software based business
systems, in particular ERP
* Strong technical skills relating to SQL databases and ERP architecture
* Advanced Microsoft 365 skills
* Business Analysis experience
* Experience of electronic document distribution/delivery systems
* Broad experience of Microsoft desktop and server operating systems would be an advantage
* Excellent communication and customer interaction skills
* Enthusiastic team player and relationship builder
* Ability to take responsibility and ownership
* Self-motivated driven individual
* Strong technical, analytical and problem solving skills
* Good project management skills



Who we are:



Scott Pallets is a BSW Group member of Binderholz, a family-owned business with sites across the UK and Europe.



Scott Pallets has grown organically and through acquisition to become the UK’s leading and most innovative national manufacturer
and supplier of sustainable timber pallets and bespoke timber-packaging solutions.



We are organised into two distinct business units: Manufacturing and Reconditioned. Together, they deliver a range of sustainable
timber pallet products and services that promote circular economy principles to UK industrial and manufacturing markets.



As an employer with sites throughout the UK and a diverse range of career opportunities available, we offer secure employment with
prospects and support to develop personally and professionally.



What you will receive in return:



* Career development in a family run business
* Contributory Pension Scheme
* My Pay Rewards – discounts on vouchers
* Refer a friend scheme
* Cycle to work scheme



Think you have what it takes? If so, we want to hear from you.

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.