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Qualified candidates will provide entry-level support for an Information Technology (IT) Help Desk, which receives and resolves 15,000 tickets monthly through the ServiceNow service management software. The IT Help Desk supports a 12,000+ user community within the Department of Homeland Security (DHS).
More About the Role:
Demonstrate sound customer service and telephone etiquette in responding to customer calls or inquiries for service and support
You’ll Bring These Qualifications:
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
This position description is not an active opening, but is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here
The proposed salary range for this position is:
$45,400 - $90,900Official account of Jobstore.
Do you like problem solving? Would you describe yourself as computer savvy? Are you a good communicator? Join our team as a Business Systems Analyst! You will get to learn how the Federal Government spends money and the systems that are critical to automating, tracking, and reporting on that spending. You will get to use your systems knowledge to support the operations of a complex, multi-faceted Financial and Acquisitions System supporting our DoD Customer execute their vital mission. How does the opportunity to help improve the accuracy, reliability, and capabilities of a key Government system sound to you?
We have been supporting our customer for over 20 years with the implementation of a Commercial-Off-the-Shelf (COTS) Financial System, Momentum. We continue to develop and implement exciting and complex solutions to support the evolving needs of our customers.
What You’ll Get to Do:
You will work as a member of the Sustainment Functional Team, working closely with the end user to provide functional support to the existing financial and acquisition system. In addition, you will assist with troubleshooting issues, identifying the root cause, and documenting solutions for the end user. You will also perform critical system testing to ensure application functionality works correctly to address the customers' needs.
This position is a great opportunity for a Business Systems Analyst who enjoys interacting with people and has a desire to expand their knowledge and take on greater responsibility. Your contributions will directly impact the success of the customers' mission, our team, and ultimately CACI! In return, CACI will provide you with a company that fosters a culture based on integrity, strong ethics, quality work, and professionalism, while supporting your career growth aspirations.
More About the Role:
You’ll Bring these Qualifications:
These Qualifications Would be Nice to Have:
What We Can Offer You:
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here
The proposed salary range for this position is:
$55,500 - $111,100Official account of Jobstore.
Qualified candidates will provide mid-level support for an Information Technology (IT) Help Desk which receives and resolves 15,000 tickets monthly through the Service Now service management software. The IT Help Desk supports a 12,000+ user community within the Department of Homeland Security (DHS).
What You’ll Get to Do:
You'll Bring These Qualifications:
These Qualifications Would Be Nice to Have:
What We Can Offer You:
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here
The proposed salary range for this position is:
$54,200 - $111,000Official account of Jobstore.
Qualified candidates will provide mid-level support for an Information Technology (IT) Help Desk which receives and resolves 15,000 tickets monthly through the Service Now service management software. The IT Help Desk supports a 12,000+ user community within the Department of Homeland Security (DHS).
What You’ll Get to Do:
You'll Bring These Qualifications:
These Qualifications Would Be Nice to Have:
What We Can Offer You:
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here
The proposed salary range for this position is:
$54,200 - $111,000Official account of Jobstore.
Qualified candidates will provide mid-level support for an Information Technology (IT) Help Desk which receives and resolves 15,000 tickets monthly through the Service Now service management software. The IT Help Desk supports a 12,000+ user community within the Department of Homeland Security (DHS).
What You’ll Get to Do:
You'll Bring These Qualifications:
These Qualifications Would Be Nice to Have:
What We Can Offer You:
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here
The proposed salary range for this position is:
$54,200 - $111,000Official account of Jobstore.
Qualified candidates will provide mid-level support for an Information Technology (IT) Help Desk which receives and resolves 15,000 tickets monthly through the Service Now service management software. The IT Help Desk supports a 12,000+ user community within the Department of Homeland Security (DHS).
What You’ll Get to Do:
You'll Bring These Qualifications:
These Qualifications Would Be Nice to Have:
What We Can Offer You:
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here
The proposed salary range for this position is:
$54,200 - $111,000Official account of Jobstore.
Qualified candidates will provide mid-level support for an Information Technology (IT) Help Desk which receives and resolves 15,000 tickets monthly through the Service Now service management software. The IT Help Desk supports a 12,000+ user community within the Department of Homeland Security (DHS).
What You’ll Get to Do:
You'll Bring These Qualifications:
These Qualifications Would Be Nice to Have:
What We Can Offer You:
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here
The proposed salary range for this position is:
$54,200 - $111,000Official account of Jobstore.
What You’ll Get to Do:
CACI is looking for a Linux support analyst who will be responsible for the support of end user laptops, desktops, and workstations; also, to work cross functional with other team members to develop automation strategies and deployment processes. This position will work with collaborate with project teams, Cyber, Networking, and Systems Engineering to provide a foundation for work across programs using a mix of on-prem and cloud-based technologies.
More About the Role:
Responsibilities Support Red Hat and Ubuntu Linux and related systems.
Resolve second tier end user hardware and software technical issues on laptops and desktop by means of remote support tools and troubleshooting skills.
Serve as the Red Hat and Ubuntu Linux subject matter expert within the team.
Leverage Ansible management/patching system to manage Linux systems.
Leverage Centrify for authentication services.
Perform Splunk analysis and dashboarding.
Work with project teams to determine and remediate gaps in current offerings.
Work with other teams to help resolve complex issues within the enterprise.
Dell servers and workstations.
Proficiency with Windows 10/11 operating system.
Strong Organizational & Customer Service skills.
Ability to work independently as well as collaboratively with local and remote teams.
Active Directory and Microsoft configuration Manager.
You will be part of core Remote Desktop Support team that is responsible for helping project teams design, build, and secure internal and customer facing development and production environments. Enterprise level Linux escalations priority.
Engage vendors when necessary to resolve issues.
Train junior staff and provide technical guidance for the service desk as appropriate.
Participate in general one on one interactions in person, over the phone or in email.
Have the authority to make decision or suggestions based upon policy and procedure interpretation.
Make informal presentations to groups of people.
Once training is complete, these roles will be hybrid work schedule: 3 weeks in office 3 weeks remote.
Up to 15% Travel.
You’ll Bring These Qualifications:
University Degree (BA/BS) or equivalent experience and 5+ years of related work experience.
Industry certification in any of the technologies listed.
Experience supporting IT infrastructure in large environments.
Experience working in a zero-trust network.
Experience building highly secured Linux workstations.
Experience supporting DevOps.
Linux Administration LVM (Logical Volume Manager) administration, user management, Security Groups, security hardening etc.
Knowledge of GitHub, JIRA, and Microsoft tools.
An understanding of Cloud and Virtualization technologies: Amazon AW, Microsoft Azure, VMware vSphere, Microsoft Hyper V, OpenStack, Acropolis.
These Qualifications Would be Nice to Have:
Knowledge Articles a plus.
Strong verbal and written communication skills.
Willingness to share knowledge/information openly and to learn from other team members.
Willingness to bring forth new ideas and to constructively challenge the status quo.
Exceptional Customer Experience skills and Customer obsessed.
Ability to communicate/collaborate well with other engineer support staff, and management both inside and outside or your immediate team.
Ability to work well within a team including both leading and following.
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here
The proposed salary range for this position is:
$61,600 - $129,300Official account of Jobstore.
Qualified candidates will provide mid-level support for an Information Technology (IT) Help Desk which receives and resolves 15,000 tickets monthly through the Service Now service management software. The IT Help Desk supports a 12,000+ user community within the Department of Homeland Security (DHS).
What You’ll Get to Do:
You'll Bring These Qualifications:
These Qualifications Would Be Nice to Have:
What We Can Offer You:
#LI-Hybrid
#LI-Onsite
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here
The proposed salary range for this position is:
$54,200 - $111,000Official account of Jobstore.
What You’ll Get to Do:
Work with a purpose! Interested in steering your career in a meaningful direction where you will have the opportunity to work in a collaborative and dynamic environment? CACI is making a significant impact to the Army by developing and integrating the Integrated Personnel and Pay System-Army (IPPS-A), the Army's web-based Human Resources (HR) solution across all Army Components. IPPS-A provides a centralized resource for Soldiers, Leaders, and HR Professionals to better manage personnel and pay information. CACI is looking for great people who are interested in making an impact with their work. Join us to be a part of this exciting and monumental program, IPPS-A has been certified by PeopleSoft as the largest integrated personnel and pay system ever deployed!”
The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. The candidate will provide incident resolution to Army customers with IT problems related to IPPS-A, a PeopleSoft application. You will have the responsibility for analyzing business processes and identifying solutions to ensure mission critical transactions can be completed in the system by Army end users. You will oversee other Help Desk Analysts and assist with day-to-day help desk tasks to include administering staff schedules, assisting in the refinement of current case management processes, and expanding cross-functional collaboration.
More About the Role:
Assist with the management of the overall Tier II team and directly manage Tier II help desk professionals.
Conduct analysis of problems and provide resolution to customers, typically in writing and sometimes verbally.
Provide consultative and analytic analysis and problem solving for Oracle PeopleSoft and Non-PeopleSoft application-related issues.
Analyze business process breakdowns and identify solutions to enable mission critical processes to be completed by system users.
Improve current service desk processes and procedures and champion continuous service improvement initiatives to meet or exceed customer-defined Acceptable Quality Levels of team performance.
Escalate incidents to advanced help desk (e.g., Tier III) support as appropriate and partner with senior functional resources and developers to resolve problems.
Develop and maintain an updated functional knowledge of Army systems integrated with IPPS-A to inform issue resolution.
Collaborate with external agencies on issues pertaining to the system and its functionality.
Maintain a good working relationship with the Army Human Resources Command liaisons while working on sensitive cases.
Lead customer and internal cross-team training sessions and conduct meetings.
Document all incident status and solutions.
This position may require shift work in support of a 12x7 service level agreement, excluding federal holidays, and on-call critical incident support if requested by the customer.
You’ll Bring These Qualifications:
Bachelor’s degree in IT, Business, or related discipline
At least 3 - 5 years of directly related experience
Experience in troubleshooting and root cause analysis
Current and active Secret clearance
Able to obtain CompTIA A+ certification within 3 months of joining IPPS-A
Understanding of common human resources issues
Excellent verbal and written communication skills
Experience in preparing and updating instruction manuals and SOPs
Understanding of internet security and data privacy principles
Good teamwork, problem-solving, and analytical skills
These Qualifications Would be Nice to Have:
Experience working in an Oracle environment
Basic ability to run SQL queries, develop queries and investigate data
Provisioning and Application Security experience
Experience with PeopleSoft Human Resources
Experience supporting DoD Army Human Resource Community customers
Strong follow-up and organizational skills
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here
The proposed salary range for this position is:
$54,200 - $111,000Official account of Jobstore.
What You’ll Get to Do:
As a CACI-SOAS Geospatial Intelligence (GEOINT) Analyst in the Special Operations Command Europe (SOCEUR), you will serve as a key member of a threat analysis and assessment team directly supporting SOCEUR and other Strategic Partners across the enterprise. You will directly support the GEOINT planning and policy development for large and complex projects. You will be responsible for providing GEOINT analyses and assessments in support of readiness, modernization, and innovation initiatives. You will, through GEOINT analysis, contribute to the development of new solutions, processes, and standards while communicating with parties external to your organization – including the entire the SOF/ SOCEUR enterprise, the Interagency, and its Community Of Interest (COI). You will be responsible for providing accurate, relevant, and timely GEOINT analyses and assessments to supported personnel. You will coordinate and integrate all pertinent input and data from other functional groups and technical personnel into your GEOINT analysis and assessments.
More About this Role:
You will provide expert specialized expertise in Geospatial Intelligence (GEOINT) analysis to retrieve, produce, and exploit standard and non-standard GEOINT products to support the SOF mission, as well as:
Providing expert specialized expertise in Geospatial Intelligence (GEOINT) and leads analysis to exploit and manipulate geospatial data in complex graphics, textural reports, and briefings, and to create geospatial products such as shapefiles, geo-databases, .kml files, and .kmz files for use with both ArcGIS and Google Earth.
Applying geospatial analytical methods, including the production of geospatial datasets and visualizations of geospatial information and intelligence for customer-specified directed intelligence research and analysis and reporting.
Provides specialized expertise in GEOINT analysis to analyze geospatial data and obtain intelligence to identify enemy movements, determine patterns of life, and make recommendations on the use of GEOINT sensors for reconnaissance and surveillance missions.
Produce and contribute to the development of operations-intelligence fusion products that conform to organizational, community, intelligence oversight, and regulatory requirements assessing facts, threat intentions, cultural behavioral norms, implications of the environment, and friendly and adversarial involvement in that environment.
Coordinate and maintain liaison with GEOINT interagency community of practice partners and operational or tactical consumers of GEOINT intelligence to solicit and incorporate relevant data from existing national-level systems, products, and databases to provide an enhanced level of focused analytic support and predict the accurate identification of adversarial intent, capabilities, vulnerabilities, and potential threat courses of action.
Supervises junior GEOINT analysts as required.
You’ll Bring These Qualifications:
These Qualifications Would Be Nice to Have:
What We Can Offer You:
Candidate will qualify for:
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here
The proposed salary range for this position is:
$82,100 - 172,400 USDOfficial account of Jobstore.
Qualified candidates will provide mid-level support for an Information Technology (IT) Help Desk which receives and resolves 15,000 tickets monthly through the Service Now service management software. The IT Help Desk supports a 12,000+ user community within the Department of Homeland Security (DHS).
What You’ll Get to Do:
You'll Bring These Qualifications:
These Qualifications Would Be Nice to Have:
What We Can Offer You:
#LI-Hybrid
#LI-Onsite
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here
The proposed salary range for this position is:
$54,200 - $111,000Official account of Jobstore.
