Total 81 Senior Executive analyst job vacancies in Customer Service category in The United States of America

Job Responsibilities 

• Investigate and analyze various risk behaviors such as fraud, phishing, account theft, etc., and make correct handling to reduce user losses and improve user satisfaction.
• Continuously monitor user behavior, write investigation reports on identified risk control cases and analyze risk data.
• Continuously identify risk cases, maintain case database and summarize behavioral characteristics through risk management and real-time monitoring.
• Timely discover data anomalies and synchronize relevant departments to avoid losses.
• Experience in anti-fraud/AML related positions is preferred, experience in data analysis is a plus. 
  
  Job Requirements
• Bachelor's degree or above.
• More than 1-year experience in risk investigation and analysis.
• Fluent in spoken and written Mandarin Chinese
• Experience in anti-fraud, anti-money laundering, transaction monitoring, case handling functions in payment institutions, exchanges, banks, and related industries is preferred.
• Strong language communication skills and good written expression skills
• Good at teamwork and cross-departmental collaboration
• Have strong logical thinking ability and data analysis ability, disassemble and analyze data.
• Night shifts are required.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

工作職責

• 調查分析詐欺、釣魚、帳戶被竊等各類風險行為，並做出正確處理，減少用戶損失，提高用戶滿意度。
• 持續監控使用者行為，對發現的風控案例撰寫調查報告並分析風險資料。
• 透過風險管理和即時監控，持續識別風險案例，維護案例資料庫並總結行為特徵。
• 及時發現數據異常並同步相關部門，避免損失。
• 有反詐欺/反洗錢相關職位經驗者優先，有數據分析經驗者優先。
  
  工作要求
• 本科及以上學歷。
• 1年以上風險調查分析經驗。
• 中文國語口語和書寫流利
• 有支付機構、交易所、銀行及相關產業反詐欺、反洗錢、交易監控、案件處理職能經驗者優先。
• 較強的語言溝通能力及良好的書面表達能力
• 善於團隊合作與跨部門協作
• 具備較強的邏輯思考能力和資料分析能力，對資料進行拆解分析。
• 需要夜班。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 事假
• 個人發展機會

Provide the first point of escalation for incidents and service requests for the Service Desk Analyst Team. The Service Desk Senior Analyst is responsible for providing escalated support services to users, as part of the reliable delivery of the technology systems and tools that underpin Auto & Generals business operations. They also Provides mentoring and upskilling for Service Desk Analyst team
Key accountabilities

Provide ICT support to users and solve non-complex problems to minimise system down-time and loss of productivity
Respond to enquiries from various sources in a responsive, customer focused manner and ensure that accurate, targeted and timely information supplied effectively resolves the customer issue or fulfils the customer request
Support set-up activities for computers, printers, multifunction devices, tablets, smartphones and other ICT systems
Use appropriate tools and methods to address user support queries and return users ICT equipment
... Click here to view more detail / apply for Senior Service Desk Analyst

As a Senior Support Analyst, you will be providing first and second level IT support, and position also includes site visits to Joondalup Call Centre, Auto Services and Member Centre sites, supporting all RAC internal customers associated with operating installed hardware and software according to agreed service levels.

What's in it for you?

Working in an environment that is embracing a continuous improvement culture
Be part of an organisation that focuses on Growth Mindset, providing you training and certification
Work in a company with the highest Microsoft Azure consumption in WA showing we are truly cloud focused
Being part of empowered, cross-functional agile delivery teams that works with the business to solve problems
Flexibility between working from the home or office with flexible hours for a better work life balance
Gain RAC Staff Benefits including free Roadside Assistance and 25% discount on your Insurances


About the role

Providing the business
... Click here to view more detail / apply for Senior Support Analyst

About the role
We have an exciting opportunity for a Senior Service Desk Analyst to join our IT Support Team in Oldham on a full time 35 hour per week on a permanent basis. We currently operate a hybrid working pattern, you'll work 2 days per week at Bower House, and 3 days remotely.

The successful applicant will support the 1st line technical services across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer exceptional support to the members of the Service Desk, resolving straightforward problems at first contact through feedback and training. You will also maintain performance reporting, focus on process improvements, and conduct Quality assurance.
In this dynamic role you'll also be required support the other members of the Service Desk, manage multiple job queues and third-party supplier calls, ensuring that specific types of incidents or requests are assigned to the appropriate individual, team, or manager. Responsible for updating of the ITSMF tool and provide support with the objective of restoring normal service as quickly as possible.

What we're looking for
We're a customer-focused organisation so we know that how we do things is just as important as what we do. You'll not only be a skilled Service Desk Analyst, but you'll also have great customer service skills and a willingness to ensure customers queries are fixed on the first attempt. You'll also be able to demonstrate:

• Proven experience as a Service Desk Analyst or similar technical role.
• Excellent customer service skills.
• Proven ability to work methodically, define and obtain agreed procedures.
• Excellent prioritisation skills.
• Proven ability to provide accurate and clear responses to IT.
• Excellent knowledge of the Knowledge Management process.
• Able to maintain good supplier relationships.
• Excellent oral and written communications.
• Working knowledge of Microsoft Windows operating systems and Microsoft Office applications.
• Demonstrate the Guinness Behaviours.

Essential Qualifications:

• Educated to GCSE level or equivalent.

Interviews will take place: At Bower House, on Thursday 9th May & Friday 10th May 2024.

If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

INDTGP

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

         shape decisions that will develop & sustain wa's water sources
         permanent opportunity - $131,740 11% super
         flexible working opportunities based in balcatta
 

about the role
we have an opportunity to join our customer program delivery team on a permanent basis as a senior analyst.
in this role youll lead the strategic discovery, assessment and benefits tracking for initiatives within the customer program delivery framework that deliver improved customer experience and business efficiencies. youll also work alongside internal stakeholders to understand business and customer problems and enable the team to deliver step-change improvement in high value customer opportunities.
a role at water corporation can unlock the door to ongoing long-term career development opportunities.   we support training and development, flexible work arrangements, health and lifestyle programs, and generous company benefits. we encourage those looking for flexibility in ... Click here to view more detail / apply for Customer Programs Senior Analyst

Responsibilities: Aid in the development of a new workstation specification to support the transfer of operations and critical business functions. Assess suitability of IT and OT solutions for new workstations and where require promote new or novel solutions where required. Develop a concise Bill of Materials (BOM) to support the relocation. Aid in the install and connection of new or existing IT and OT equipment once installed in the new location. Contribute to system commissioning activities for both IT and OT systems. ... Responsibilities: Aid in the development of a new workstation specification to support the transfer of operations and critical business functions. Assess suitability of IT and OT solutions for new workstations and where require promote new or novel solutions where required. Develop a concise Bill of Materials (BOM) to support the relocation. Aid in the install and connection of new or existing IT and OT equipment once installed in the new location. Contribute…

Click here to view more detail / apply for Senior Desktop Support Analyst

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Master of Business Administration

Travel Percentage :

0%

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:.

This job role requires key attention to detail, good understanding of collateral management concepts like type of collateral requirements like initial and variation margins, Listed Derivatives product understanding (Rates, CDS, Futures and Options), CCPs break investigation, Nostro breaks investigations and provide resolutions in a timely manner.it also involved good understanding of tools like excel and outlook.

About the team: 

The primary function of the team is to perform and ensure timely covering of collateral requirements with exchanges/clearing houses per deadline and accurately recording those in internal system for exchange traded derivative. It also involved passing on the collateral requirements to client and ensuring the settlement with end client of the broker. Broker in this is the clients that FIS supports.

What you will be doing:

• Manage the delivery of the daily collateral management activities as per the Service Level Agreements (SLAs)

  • Ensure daily collateral requirement with clearing houses and exchange met on time using the payments systems and ensure that these gets processed without any issues.

  • Ensure the end client collateral figures are agreed on time and settled on time as per the respective currency cut offs.

  • Recording the daily collateral moves in respective back office systems like GMI.

  • Ensure daily reporting are submitted on timely basis to internal and external stakeholder on various aspects like outstanding margin calls/disputed margin calls/ rolled over call for client, daily exchange/broker movements.

  • Lead and participate in projects with regards to systemic upgrades, regulatory change, client mandated change.

  • Identify, resolve and escalate issues in a timely manner in order to meet the required service standards

• Change Management/process improvements 

  • Proactively identify areas for performance and control improvements

  • Understand the changes/amendments required in existing process functions or static for Reconciliations due to new client onboarding, market or broker changes or brokers onboarded, test the changes and ensure their implementation without any issues.

  • Articulate business cases to management/change/IT to execute and deliver on suggested improvements 

• Client Service

  • Build strong relationships with all client stakeholders, end clients, client representatives, finance teams. 

  • Co-ordinate with different teams like reconciliation, clearing and static for timely response and resolution of all queries.

  • Ensure accuracy and clarity in all deliverables to client stakeholders. 

• Risk Management

  • Monitor controls and checks associated with tasks in SOPs. Document these change in timely manner.

  • Constantly analyse all activities to close potential risks, gaps and implement preventative/detective controls

  • Ensure timely escalations in the event of a risk incident or whenever management attention is needed on a potential issue.

What you will need:

• Minimum of 2, 5, 8+ years of work experience in in Futures/Options & OTC collateral management/ bilateral collateral management process.

• Good understanding of systems like GMI, FBOS.

• Good knowledge of Clearing Houses like ASX, LCH, EUREX, ICE Clear, CME, HKEX, SGX etc.

• Good understanding of the trade life cycle, collateral management, upstream dependencies and how it impacts processes downstream around reconciliations so that complex queries can be addressed accurately and in a timely manner.

• Good understanding of exchange traded derivatives like rates, CDS, Futures and options concepts like initial margins, variation margins, options premium etc.

• High attention to detail and quality of outputs delivered

• Analytical and can solve problems quickly and innovatively

• Dynamic outlook, with the ability to adapt and change plans on the fly

• Delivery focused; results driven

• Excellent communication and time management

Qualifications

• MBA Degree or equivalent

Competencies

• Skill in project management, organization, communications, analytical and people skills

• Skill in leading, supervising and managing effectively under pressure

• Ability to be comfortable interacting and maintain positive working relationship with other stakeholders

• Ability to analyze business needs and determine related information services support

• Ability to manage activities and problem areas

• Ability to delegate tasks to qualified subordinates as appropriate

• Ability to lead, direct and manage effectively

• Ability to operate independently

• Ability to exhibit solid decision-making and problem-solving skills

• Ability to communicate effectively verbally and in writing

• Ability to build strategic roadmap for the function and further expansion of scope of functions

• Ability to contribute towards budget saving automation ideas

• Ability to meet conflicting priorities by ensuring effective prioritization and meeting the business demands

Added bonus if you have:

• Experience dealing with large financial services clients.

• Experience in Cash & Nostro Reconciliations for ETD & OTC Derivatives

• Experience in Trade Clearing & Lifecycle process for ETD & OTC Derivatives

• Knowledge of Front to Back Trade & Cash Settlement flows

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan

• Best-in-class career mobility options across the globe

• Award-winning learning offerings for career development

• Adaptable home - office work model

• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Our Client is a well establisted market leaders in the Asia Pacific and global markets to Contribute to Society Through Science and Technology.

• Permanent Position : Service Operation Executive/Service Operations Analyst
• Salary : Attractive Remuneration + AWS + VB + Transport Allowances and Permanent Benefits
• Location : West (Kent Ridge)
• Working Hours : Office Hours, Monday to Friday

Job Responsibilities:

• Responsible for compiling installation data from countries in which we operate and presenting them in reports in a timely manner.
• In charge of service operations in Singapore and the region, be able to contribute to improvement of service workflow processes.
• Analysis of data in company information systems and output them in concise reports for service business decision-making.
• Handle service order processing to gain insight into service processes where improvements can be made.
• Collaborate with technical engineers to ensure efficient service operations under ISO 9001 quality management system.

Job Requirements:

• Possess a bachelor’s degree in any field of study or at least 2 years of working experience with sales / business team.
• Experience in Power BI software and MS Excel Pivot
• Possess a good grasp on data analytics and a logical thinking mind.
• Good business communication skills with internal and external stakeholders.

Next Step

• Interested applicants may email your resume to jasmin.toh@lmarecruitment.asia with your latest updated resume
• Only shortlisted candidates will be contacted

We are looking for a committed and competent IT Service Desk Agent to become the new member of our Global IT Service Desk team in Manila. We are looking for a professional, responsible and self-reliant individual to help our Global IT Service Desk team in Avaloq which requires close collaboration with all IT team members and users worldwide.

Your key tasks 

• Serve as the first point of contact for end users seeking technical assistance over the phone, email, and tickets
• Fixing the problems identified by users
• Capture and conduct progressive incident analysis and remediation of incidents
• Support end users via tickets, phone, email, and remote access
• Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders
• Documentation of systems, procedures and processes
• Processing IT service requests and managing the request fulfillment process 
• Provide accurate information on IT products or services

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

• Handle over-the-counter transactions in an efficient and accurate manner
• Assist in customers’ enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the Bank’s products and services.
• Market and provide advisory on General Insurance to customers.
• Educate and migrate customers towards our digital platform
• Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint
• Ability to understand issues and appropriately escalate to Management in a timely fashion
• Ensure compliance with all regulatory requirements
• Contributes to self and team effort by accomplishing related results

Requirements

• Minimum Diploma qualification
• Experience in delivering excellent customer journeys
• Ideally candidates who have prior experience in the financial service sectors
• Enjoy working in a fast-paced environment
• Excellent interpersonal and communication skills
• Meticulous and a good team player
• Highly adaptable, ability to deal with ambiguity
• Adapt to new way of working through our digital systems & tools e.g. Branch Connect system
• Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required for this role. Thus candidates will be required to complete these 2 certification if they are selected for the role.
• Working hours are Mondays to Fridays and half-days on Saturdays (off in lieu will be granted for working on Saturdays)

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

SUMMARY

As a Senior Operational Support Analyst, your leadership and advisement of the finance department contributes greatly to the success of financial performance and business processes.

STATUS: Full Time            

LOCATION: Riedman Campus     

DEPARTMENT: Finance

SCHEDULE:  Monday - Friday Days     

ATTRIBUTES

• At least three (3) to five (5) years of prior relevant experience including collecting and analyzing data, healthcare experience preferred
• Strong computer and software skills
• Excellent communication, presentation and organizational skills
• Demonstrated analytical and problem solving and documentation skills

RESPONSIBILITIES

• Leadership. Provide guidance, assistance and training for other team members; lead and coordinate specific departmental deliverables
• Budgeting. Work with assigned leaders to assist in developing operational budgets, analyzing and summarizing budgets for review meetings and participating in budget summary preparation for the Board of Directors
• Analysis. Meet with assigned leaders monthly to review financial performance against static and flexible budgets and assist in identifying causes for variance; help create improvement plans
• Client Management. Work to learn, understand and improve client business by: understanding clinical processes, developing staffing models, understanding supply chain impacts, vendor preferences and price inflation and interpreting financial transactions for non-financial end users

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$70,000.00 - $90,000.00Rochester14617

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer.
Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. 

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Salary Range: $27.50 - $44.00Pay starts at $27.50 and increases according to years of applicable experience.

Union Position:

No

Department Details

Summary

***Working remotely is an option if you currently live in SD, ND or MN.

Responsible for the effective implementation, configuration, maintenance, and support of Microsoft 365 applications. Your role involves ensuring seamless upgrades, collaboration and productivity by optimizing the usage of Microsoft 365 applications. You will work closely with various teams to understand business requirements and implement Microsoft 365 solutions that enhance the overall efficiency and effectiveness of the platform.

Job Description

The Senior Applications Support Analyst provides mentoring to Application Support staff and promotes team concept. Possesses and maintains a broad knowledge of healthcare information systems and applications. Utilizes analytic skills and experiences to investigate and resolve or escalate support issues.

Conducts, supervises and monitors training sessions. Acts as a liaison to assigned leaders and departments as well as providers in order to facilitate optimal use of applications. Researches, analyzes and makes recommendations for application workflow improvements. Establishes and documents standard operating procedures. Monitors the creation and maintenance of support documentation or on-line training courses.

Performs installation, conversion, and maintenance of healthcare information system and applications. Works with outside vendors. Works with project leaders using project management principles to achieve specific outcomes. Reports up to date project status to leadership regularly. Resolves technical and functional application issues using analytical skills. Creates and analyzes reports created using various reporting mechanisms.

Proven experience with Microsoft 365 Administration and In-depth knowledge of Microsoft 365 applications and services. Skillful and flexible at managing change. Project management, critical thinking, problem solving and strong communication skills are essential. Excellent interpersonal, and customer service skills, as well as strong presentation techniques required. Experienced with MS Office software suite. Willing to travel to off-site facilities and training/certification sessions. Advanced knowledge of specific application components. Demonstrates basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work. When applicable, must possess knowledge in state and federal laws, rules and regulations.

Qualifications

Bachelor's degree required. Area of focus in information technology, healthcare, business, or related field preferred.

Three years of relevant experience in application support, hardware or interface preferred.

If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.

Sanford is an EEO/AA Employer M/F/Disability/Vet. 

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

Location

New York, New York

Shift:

Day (United States of America)

Description:

Experience the Pride of a Mission-Driven Career

 

Senior Financial Analyst - Managed Care

 

Join the patient-inspired team at NewYork-Presbyterian, and bring new meaning to your career. See how finance plays an active role in world-class care and caring. Thrive as a valued member of the team at New York’Presbyterian hospital, and feel the pride of mission-driven achievement. 

 

Channel your innovative problem solving, relationship building and data analysis skills at one of the nation’s largest private not-for-profit medical center, New York-Presbyterian Hospital. In this role, you will help manage professional contracts with insurance companies, ensure compliance, and act as a liaison for the physician groups. Build and maintain the relationships with contracted insurance plans, organize contract implementation and operations and oversee the enrollment process. Identify and resolve contract compliance issues, and ultimately safeguard the future patient-focused research and care. Play a key role in reaching the hospital's financial and patient satisfaction goals.

 

Preferred Criteria:

• Masters Degree in Business, Health or Public Administration or Nursing
• Key knowledge in areas of managed care, reimbursement methodologies, budgeting or cost accounting

Required Criteria:

• Bachelor's Degree

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.
__________________

• 2024 “Great Place To Work Certified”
• 2024 “America’s Best Large Employers” – Forbes
• 2024 “Best Places to Work in IT” – Computerworld
• 2023 “Best Employers for Women” – Forbes
• 2023 “Workplace Well-being Platinum Winner” – Aetna
• 2023 “America’s Best-In-State Employers” – Forbes
• 2022 “LGBTQ+ Healthcare Equality Leader” - Human Rights Campaign
• 2022 “Top 50 Companies for Diversity” – Diversity Inc.
• 2022 “Best Company for Multicultural Women” – Seramount
• 2022 “Top Company for Executive Women” - Seramount
• “Silver HCM Excellence Award for Learning & Development” – Brandon Hall Group
• 2022 “Best Adoption Friendly Workplace” - Dave Thomas Foundation

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

$84,000-$93,500/Annual

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.

#LI-Remote

#LI-MD1