Total 10 analyst job vacancies in Customer Service category in Bengaluru

Summary: Systems Analysts provide first level of technology support to our colleagues across the organisation. You use technology tools to record diagnose and resolve the issues or transfer to support teams for further investigation/resolution. You address issues holistically and prioritise them according to the business impact. You exhibit excellent interpersonal skills to ensure customer satisfaction.

Job Responsibilities:

• Act as first point of contact for any desktop/access related technology issues reported via Service Desk (Service Desk role only)
• Act as first point of contact in 24/7 operations centre for responding to systems alerts generated via monitoring tools (Operations role only)
• Able to accurately capture all information required for investigation and diagnose technology issues
• Prioritise issues based on impact and urgency transfer or escalate where required
• Highlight wide impact issues and coordinate with relevant teams to facilitate resolution within SLA
• Collaborate with colleagues peers senior systems analysts and managers to resolve/escalate incidents/problems
• Identify similarities patterns of repetitive tickets and flag it to Senior Systems Analyst to get a solution/workaround
• Customer focused demonstrates empathy even when under pressure with clear and concise communications
• Keep up to date with technology and use this knowledge to improve resolution times
• Self-motivated team player & adaptable to new technology
• Possesses knowledge of relevant SLAs and their implications for support
• Identify recommend process improvements where relevant
• Seek to pass on knowledge to others and manage time efficiently

Senior Devops Engg - Docker Kubernetes - Openshift Technologies

Senior Devops Engg - Docker Kubernetes - Openshift Technologies

AECOM has an immediate need for a Workday Support Analyst in Bangalore, India. This role will work US based hours and candidates have the ability to work from their home location. The role will handle Workday matters requiring discretion and judgement.  Working under the general supervision of a Workday Generalist Lead, the position requires the ability to work both independently and as part of a team.  

Responsibilities include, but may not be limited to, the following:

• Assists in developing and interpreting processes and procedures. 
• The role will work in a triage ticket environment, completing duties such as:
  • complete allocated checkpoints to assess unassigned tickets in queue.
  • review each ticket within 12 hours and as needed, re-assign to the relevant functional team
  • labeling the ticket type (example: Enhancement vs Incident vs Service Requests) and working with lead roles to clarify tickets as required
  • updating ticket work notes at least once every 2 days
• Requesting email approval for security role assignment request including sending reminders and initiating escalations, reviewing ticket work notes, reviewing and implemeting approval audit checklists
• Perform routine HR Data Maintenance/Clean-up on unfilled Workday Positions and empty supervisory organizations
• Performing EIB bulk data updates as required by the centers of excellence.
• Troubleshooting business processes as required and requested.

 

 

Job Description

Roles & Responsibilities

• Convert business problem into an analytical problem by assessing available data sources and data sets
• Solve the business problem - identify factors, test hypotheses, conduct EDA, design solution and outputs
• Lead the team in evaluating relevant analytical techniques and choose/propose a champion model/methodology
• Analyze, assess findings, generate insights and present recommendations through reports/dashboards/excel/presentations
• Independently plan and execute key projects including last mile to delivery
• Research & develop point of views on emerging problems, new ways of solving existing problems
• Mentor and up-skill team on the analytics consulting career roadmap
• Spot opportunities that could potentially generate new business for Merkle within existing and new client accounts
• Support campaign strategy and planning with audience insights analysis, sizing and research using tools
• Document best practices and seek out opportunities to improve existing processes
• Manage campaign timelines and deliverables across internal and external teams
• Leverage solutions and tools to provide recommendations on driving client’s campaigns and objectives

 

**Position Type:** Full-time **Type Of Hire:** Experienced (relevant combination of work and education) **Education Desired:** Master of Business Administration **Travel Percentage:** 0% Are you curious, motivated, and forward-thinking? At FIS, we offer the opportunity to work on challenging issues in financial services and technology. We believe in being part of an open, collaborative, entrepreneurial, passionate, and fun team. **About the Team:** The primary function of this role is to perform timely trade clearing and ensure accuracy in lifecycle event processing as per agreed SLAs. We are looking for someone with attention to detail, a good understanding of the clearing function, knowledge of Listed Derivatives, and the ability to investigate and resolve issues in a timely manner. **What You Will Be Doing:** - Manage the delivery of daily clearing activities as per the agreed SLAs. - Ensure trade clearing and allocations are performed within exchange deadlines. - Process lifecycle events like expiries and corporate actions. - Submit daily regulatory reports and resolve any breaks. - Lead and participate in projects related to upgrades and regulatory changes. - Identify and resolve issues in a timely manner. - Propose and implement process improvements. - Build strong relationships with stakeholders and provide timely responses to queries. - Monitor controls and implement risk management measures. - Stay updated on industry changes and communicate impact to management. - Have a client service focus. **What You Bring:** **Skills:** - 2-8+ years of experience in Futures and Options trade clearing function. - Good understanding of systems like Clearvision, GMI, ETD. - Knowledge of Clearing Houses like ASX, LCH, EUREX, ICE Clear, CME, HKEX, SGX, etc. - Front-to-back understanding of the clearing function and its impact on downstream processes. - Detailed understanding of exchange-traded derivatives. - Attention to detail and ability to solve problems quickly. - Dynamic outlook and adaptability. - Excellent communication and time management skills. **Qualifications:** - MBA degree or equivalent. **Competencies:** - Project management, organization, communication, analytical, and people skills. - Ability to lead, manage, and work under pressure. - Ability to build positive relationships with stakeholders. - Ability to analyze business needs and provide support. - Ability to delegate tasks and make solid decisions. - Ability to communicate effectively verbally and in writing. - Ability to contribute towards budget-saving automation ideas. - Ability to prioritize conflicting priorities and meet business demands. **Added bonus if you have:** - Experience with large financial services clients. - Experience in Front Office Execution desk processes for ETD & OTC Derivatives. - Experience in Position & Cash Reconciliation for ETD & OTC Derivatives. - Knowledge of Front to Back Trade & Cash Settlement flows. **What We Offer You:** - A multifaceted job with a high degree of responsibility and opportunities for development. - Professional education and personal development possibilities. - Competitive salary and benefits. - Career development tools, resources, and opportunities. With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We serve clients from banking to capital markets, retail to corporate, and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 employees worldwide help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually, moving over $9 trillion globally. FIS is a Fortune 500 company and a member of the Standard & Poor's 500® Index. **Privacy Statement:** FIS is committed to protecting the privacy and security of all personal information that we process to provide services to our clients. For information on how FIS protects personal information online, please see the [FIS Online Privacy Notice](https://www.fisglobal.com/-/media/fisglobal/files/policies/privacy/online-privacy-notice/english.pdf?la=en). **Sourcing Model:** Recruitment at FIS primarily works through direct sourcing. We do not accept resumes from recruitment agencies that are not on our preferred supplier list and we are not responsible for any related fees. **#pridepass**

Position Type: Full-Time Type Of Hire: Experienced (relevant combination of work and education) Education Desired: Master of Business Administration Travel Percentage: 0% Are you curious, motivated, and forward-thinking? At FIS, we offer opportunities to work on challenging and relevant issues in financial services and technology. We value our talented people and believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun. About the Team: The primary function of this role is to ensure timely trade clearing and accuracy in lifecycle event processing. We require attention to detail, a good understanding of clearing functions, and knowledge of listed derivatives products and CCPs. What You Will Be Doing: - Managing daily clearing activities according to SLAs - Ensuring timely trade clearing and allocations for global exchanges - Processing lifecycle events such as expiries, average pricing, and corporate actions - Submitting daily regulatory reports and resolving any breaks prior to submission - Leading and participating in projects related to upgrades, regulatory changes, and client mandates - Identifying, resolving, and escalating issues in a timely manner - Implementing change management and process improvements What You Bring: Skills: - Minimum 2-8+ years of experience in futures and options trade clearing - Good understanding of systems like Clearvision, GMI, and ETD - Knowledge of clearing houses such as ASX, LCH, EUREX, ICE Clear, CME, HKEX, SGX, etc. - Detailed understanding of exchange-traded derivatives - High attention to detail and quality of work - Analytical and problem-solving skills - Ability to adapt and change plans quickly - Delivery-focused with excellent communication and time management skills - Strong client service focus Qualifications: - MBA Degree or equivalent Competencies: - Strong project management, organizational, and communication skills - Ability to lead and manage effectively under pressure - Comfortable working with stakeholders and analyzing business needs - Ability to delegate tasks and make decisions - Solid problem-solving skills and ability to work independently - Ability to communicate effectively verbally and in writing Added Bonus if You Have: - Experience dealing with large financial services clients - Experience in front office execution desk processes for ETD and OTC derivatives - Knowledge of position and cash reconciliation for ETD and OTC derivatives - Understanding of front-to-back trade and cash settlement flows What We Offer You: - A multifaceted job with a high degree of responsibility and opportunities - Professional education and personal development possibilities - Competitive salary and benefits - Career development tools, resources, and opportunities About FIS: With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider of financial technology solutions. We serve clients from banking to capital markets, retail to corporate, and everything in between. Our technology powers billions of transactions annually, moving over $9 trillion globally. FIS is a Fortune 500 company and a member of the Standard & Poor’s 500 Index. Privacy Statement: FIS is committed to protecting the privacy and security of personal information. For information on how we protect personal information online, please see our FIS Online Privacy Notice. Sourcing Model: At FIS, we primarily utilize a direct sourcing model for recruitment. We do not accept resumes from recruitment agencies that are not on our preferred supplier list, and we are not responsible for any fees related to resumes submitted through non-preferred agencies. #PridePass

Job Title: Production Support Specialist

Position Type:

Full-time

Experience Level:

Experienced (relevant combination of work and education)

Education Required:

Associate's Degree

Travel Required:

0%

Position: Production Support Specialist for Bangalore Location

Working Hours: 9 hours/rotational shift

About our team:

We are a team of 9 members responsible for providing Level 2 support and integration of applications for clients in India Markets.

What you will be doing:

• Manage Level 2 support for all India Market clients.
• Install, maintain, and support application/source code and its components, including third-party software.
• Detect, diagnose, and report problems.
• Analyze and resolve incidents, problems, or known errors related to application failures.
• Provide technical assistance to programming staff in analyzing application software.
• Create and maintain documentation for application software support.

What we are looking for:

• At least 3 years of experience in web hosting technologies.
• Ability to manage web hosting and application support.
• Experience with Tomcat, NGINX, Containers, and other web hosting technologies.
• Knowledge of ITIL processes.
• Hands-on experience with Banking Operations, Linux, Service Now, and production support.

What we offer:

• Joining a leading global FinTech product company.
• Range of benefits to support your lifestyle and well-being.
• A dynamic job with diverse responsibilities.
• Modern international work environment and an innovative team.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information we process to provide our services. Learn more about how FIS protects personal information online by visiting our Online Privacy Notice here.

Sourcing Model

Recruitment at FIS primarily happens through direct sourcing. We accept resumes only from recruitment agencies on our preferred supplier list. FIS is not responsible for any fees related to resumes submitted through agencies not on our list.

#pridepass

---------- How to Apply: To apply for the position of Production Support Specialist, please submit your resume to [email address] by [application deadline]. Please include the job title in the subject line of your email. Application Deadline: [Application Deadline] Note: Only shortlisted candidates will be contacted. If you have any accessibility requirements or require assistance with the application process, please contact [contact information].

Job Opportunity: Technical Support Analyst – Full Time At FIS, we value diversity and inclusion in our workforce. We welcome applicants from all backgrounds and walks of life, including the elderly, refugees, people with disabilities (both visible and invisible), LGBTQIA+ individuals, veterans, and more.

Position Type: Full-time

Type of Hire: Experienced (relevant combo of work and education)

Education Desired: Associate's Degree

Travel Percentage: 0%

About FIS:

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. We believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun!

About the Team:

This role is part of our Service Delivery Analyst team in the CIO group.

What You Bring:

• Must have 3+ years of experience in the IT industry.
• Good exposure to Unix, SQL, JavaScript, and either Powershell or Python.
• Provides technical support activities for a software production processing environment.
• Installs, maintains, and supports application/source code and its components, including third-party software.
• Detects, diagnoses, and reports related problems.
• Analyzes and resolves incidents, problems, or known errors related to failures in application and supporting software components.
• Provides technical assistance to programming staff in the analysis of application software amendments, performance, and resource consumption.
• Creates and maintains complete documentation relative to the support of application software.
• Provides twenty-four-hour support for applications and supporting software.
• Provides consultation to internal users regarding software capabilities and use.
• Follows escalation procedures, when appropriate, to resolve incidents, problems, or known errors in a timely manner.
• Uses appropriate diagnostic tools to isolate and resolve incidents, problems, or known errors.
• Assists development teams in requirements definition, system design, and delivery of projects.
• Acts as a project liaison/Services Delivery advocate on projects.
• Assists client support with the development of internal and client-directed communications related to incidents, problems, or known errors.
• Plans and supports application-specific disaster recovery activities, including development and maintenance of documentation.
• Conducts production support validations/certifications and accepts turnover from development.
• Monitors and maintains product availability, capacity, and performance for products based on defined service levels.
• Participates in change management reviews, confirms changes implemented, and validates associated documentation.
• Ability to provide on-call support and work extended hours when required and willingness to accept periodic rotation to primary 24-hour on-call role, responding within prescribed response times.

What You Will Be Doing:

• Provides technical support activities for a software production processing environment.
• Installs, maintains, and supports application/source code and its components, including third-party software.
• Detects, diagnoses, and reports related problems.
• Analyzes and resolves incidents, problems, or known errors related to failures in application and supporting software components.
• Provides technical assistance to programming staff in the analysis of application software amendments, performance, and resource consumption.
• Creates and maintains complete documentation relative to the support of application software.
• Provides twenty-four-hour support for applications and supporting software.
• Provides consultation to internal users regarding software capabilities and use.
• Follows escalation procedures, when appropriate, to resolve incidents, problems, or known errors in a timely manner.
• Uses appropriate diagnostic tools to isolate and resolve incidents, problems, or known errors.
• Assists development teams in requirements definition, system design, and delivery of projects.
• Verifies technical specifications for development projects.
• Acts as a project liaison/Services Delivery advocate on projects.
• Assists client support with the development of internal and client-directed communications related to incidents, problems, or known errors.
• Plans and supports application-specific disaster recovery activities, including development and maintenance of documentation.
• Conducts production support validations/certifications and accepts turnover from development.

What We Offer You:

• An exciting opportunity to be a part of the world's leading FinTech Product MNC.
• To be a part of a vibrant team and to build a career in core banking/payment domains.
• Competitive salary and attractive benefits, including GHMI/hospitalization coverage for employees and direct dependents.
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.

Privacy Statement:

FIS is committed to protecting the privacy and security of all personal information that we process to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model:

Recruitment at FIS primarily works on a direct sourcing model. While we work with recruitment agencies for some hires, a relatively small portion of our hiring is done through them. FIS does not accept resumes from recruitment agencies that are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Thank you for considering FIS as your next career opportunity!

Position Type: Full-time

Type of Hire: Experienced (relevant combination of work and education)

Education Desired: Associate's Degree

Travel Percentage: 0%

Are you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented and diverse team believes in being open, collaborative, entrepreneurial, passionate, and above all, fun!

About the Team

This role is part of our Service Delivery Analyst role in the CIO group.

What You Bring

• 3+ years of experience in the IT industry
• Good exposure to Unix, SQL, JavaScript, and either Powershell or Python
• Provides technical support activities for software production processing environments
• Installs, maintains, and supports application/source code and its components and subsystems, including third-party software
• Detects, diagnoses, and reports related problems
• Analyzes and resolves incidents, problems, or known errors related to application and supporting software failures
• Provides technical assistance to programming staff in analyzing application software amends, performance, and resource consumption
• Creates and maintains complete documentation for application software support
• Provides 24-hour support for applications and supporting software
• Provides consultation to internal users regarding software capabilities and use
• Follows escalation procedures to resolve incidents, problems, or known errors in a timely manner
• Uses appropriate diagnostic tools to isolate and resolve incidents, problems, or known errors
• Assists development teams in defining requirements, system design, and project delivery
• Acts as a project liaison and services delivery advocate
• Assists client support with internal and client communications related to incidents, problems, or known errors
• Plans and supports application-specific disaster recovery activities
• Conducts production support validations and certifications
• Monitors and maintains product availability, capacity, and performance according to service level agreements
• Participates in change management reviews and validates associated documentation
• Ability to provide on-call support and work extended hours when necessary

What You Will Be Doing

• Providing technical support activities for software production processing environments
• Installing, maintaining, and supporting application/source code and its components and subsystems, including third-party software
• Detecting, diagnosing, and reporting related problems
• Analyzing and resolving incidents, problems, or known errors related to application and supporting software failures
• Providing technical assistance to programming staff in analyzing application software amends, performance, and resource consumption
• Creating and maintaining complete documentation for application software support
• Providing 24-hour support for applications and supporting software
• Providing consultation to internal users regarding software capabilities and use
• Following escalation procedures to resolve incidents, problems, or known errors in a timely manner
• Using appropriate diagnostic tools to isolate and resolve incidents, problems, or known errors
• Assisting development teams in defining requirements, system design, and project delivery
• Verifying technical specifications for development projects
• Acting as a project liaison and services delivery advocate
• Assisting client support with internal and client communications related to incidents, problems, or known errors
• Planning and supporting application-specific disaster recovery activities
• Conducting production support validations and certifications

What We Offer You

• An exciting opportunity to be part of the world's leading Fintech product MNC
• A chance to work in a vibrant team and build a career in the core banking/payments domain
• Competitive salary and attractive benefits, including GHMI/Hospitalization coverage for employees and their direct dependents
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS primarily works on a direct sourcing model. A relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies that are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Response: - Position Type: Full-time - Type of Hire: Experienced (relevant combination of work and education) - Education Desired: Associate's Degree - Travel Percentage: 0% Are you curious, motivated, and forward-thinking? At FIS, we believe in working together on challenging issues in financial services and technology. We value open collaboration, entrepreneurship, passion, and fun. About the Team: Join our Service Delivery Analyst team in the CIO group. What You Bring: - 3+ years of experience in the IT industry - Familiarity with Unix, SQL, JavaScript, and Powershell or Python - Support software production processing environments - Install, maintain, and support application/source code and its components and subsystems, including third-party software - Detect, diagnose, and report problems - Analyze and resolve incidents, problems, or known errors related to application and supporting software failures - Assist programming staff in analyzing application software amends, performance, and resource consumption - Create and maintain complete documentation for application software support - Provide 24-hour support for applications and supporting software - Consult internal users regarding software capabilities and use - Follow escalation procedures to resolve incidents, problems, or known errors - Use appropriate diagnostic tools to isolate and resolve incidents, problems, or known errors - Assist development teams in defining requirements, system design, and project delivery - Act as a project liaison and services delivery advocate - Assist client support with internal and client communications related to incidents, problems, or known errors - Plan and support application-specific disaster recovery activities - Conduct production support validations and certifications - Monitor and maintain product availability, capacity, and performance according to service level agreements - Participate in change management reviews and validate associated documentation - Ability to provide on-call support and work extended hours when necessary What You Will Be Doing: - Provide technical support for software production processing environments - Install, maintain, and support application/source code and its components and subsystems, including third-party software - Detect, diagnose, and report problems - Analyze and resolve incidents, problems, or known errors related to application and supporting software failures - Provide technical assistance to programming staff in analyzing application software amends, performance, and resource consumption - Create and maintain complete documentation for application software support - Provide 24-hour support for applications and supporting software - Consult internal users regarding software capabilities and use - Follow escalation procedures to resolve incidents, problems, or known errors - Use appropriate diagnostic tools to isolate and resolve incidents, problems, or known errors - Assist development teams in defining requirements, system design, and project delivery - Verify technical specifications for development projects - Act as a project liaison and services delivery advocate - Assist client support with internal and client communications related to incidents, problems, or known errors - Plan and support application-specific disaster recovery activities - Conduct production support validations and certifications What We Offer You: - An exciting opportunity to be part of a leading Fintech product MNC - Join a vibrant team and build a career in the core banking/payments domain - Competitive salary and attractive benefits, including GHMI/Hospitalization coverage for employees and their direct dependents - A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities Privacy Statement: At FIS, we are committed to protecting the privacy and security of all personal information that we process to provide services to our clients. For specific information on how we protect personal information online, please see our Online Privacy Notice. Sourcing Model: Recruitment at FIS primarily works through direct sourcing. We accept resumes from preferred supplier recruitment agencies. If you are not on our preferred supplier list, we are unable to accept resumes from your agency. FIS is not responsible for any related fees for resumes submitted through non-preferred recruitment agencies. #pridepass