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There is currently an open position for an IT Helpdesk Analyst.
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Our organization
Within the IT & Operations division, the department Digital Excellence Center (DEC) in Singapore is strong of 150 staff. Our centers of excellence have established a recognized know-how on process digitalization and data analytics while our expertize on artificial intelligence is growing.
Every day, we work jointly with domain IT teams or directly with business stakeholders on digitalization of their processes and leveraging on their data while, in the background, we design, build and frame the next generation of shared services.
We strive at organizing ourselves as agile units that leverage on sound know-how and reusable assets for addressing needs of our internal partners effectively.
We value teamwork, collaboration across the board and partnership with our business - we measure our successes through the successes of our clients.
Position
In a challenging and multicultural environment, we seek a Support Analyst to join our ISAP/GIT/DEC – Digital Excellence Center.
The ideal candidate should possess a strong background in IT support, excellent problem-solving skills, and a proactive attitude. The candidate should exibit good verbal and writing communication skills for efficient and smooth interatin with other team members in both Singapore and Paris hubs. In addition, need to have interest in learning new technologies and software factory tools supported by the team such as datawarehouse, AI, DevOps tools, etc.
The position requires autonomy and reliability in performing duties while maintaining good communication with the rest of the Global IT ecosystem as well as the ability to work on multiple projects concurrently.
Qualifications and Profile
Education Bachelor or better – Computer Science or related field, couped with relevant industry certification, will be advange.
This position requires a minimum of 2+ years of experience in supporting or developing application.
Main responsibilities:
- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
- Communication with end-users via phone, chat, email, and/or a support ticketing.
- Analyze and manage incidents/problems/requests coming from users.
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
- Readressing the issue towards L3 application or infrastructure teams.
- Supervise and monitor daily and monthly jobs.
- Handle user request by working closely with project, infrastructure and production teams
- Process and issue daily, weekly and monthly reporting on data and tickets
- Able to work in shifting schedules (ASIA and EMEA)
Mandatory:
- Possesses strong analytical, logical and problem solving skills
- Technical background (basic/intermediate knowledge of databases, application servers and programming languages)
- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.
- Possesses strong written and verbal communication skills in English.
- Strong perseverance, diligence towards attaining goals and effective time management
- Self-motivated, flexible and an excellent team player
- Understanding and respect of cultural diversity
- Ability to multi-task and work independently with minimal supervision
- Understand concepts of IT Production environment and deployment process
Nice to Have
- Experience working in the financial industry or a similarly regulated environment.
- Additional certification in ITIL, sybersecurity
- Programing or scripting slikkls for automation purpose.
Other Professional Skills and Mind-set
- Strong communication (written, and verbal) in English is a must.
- Proactive style of working, organizational skills.
- Strong analytical and problem solving skills.
- Ability to multi-task and work independently with minimal supervision.
- Team player mindset.
- Understanding and respect of cultural diversity.
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Force Information Systems Limited (FIS), a Harris Computer company, is currently recruiting for a Technical Support Analyst on a permanent, remote-working basis.
The Technical Support Analyst provides application support to customers involving answering complex questions, contributing to a knowledge base and serving as a support liaison between the company and the customer.
Position & Responsibilities
In performing this role your core duties and responsibilities will include, but will not be limited to:
What we are looking for
Please note:
About Us
Force Information Systems Limited (FIS) was formed in 1988 to develop solutions for the Police Service. The staff had until then been working on numerous projects such as HOLMES, Crime, Command and Control, Custody, Case Prep. and Intelligence.
The majority of the staff have been with FIS for over 20 years and have been primarily working on projects for the Police Service. Other projects have included credit card fraud for some of the major banks, as well as providing intelligence systems to the Royal Mail and various charities as well as developing a plethora of smaller bespoke software solutions, created to cater to specific business needs.
FIS supply software to 100% of police forces within Great Britain.
At Harris, we strive to create a respectful and united environment where all members of our globally diverse community are empowered and have equitable opportunities to succeed.
Benefits
Harris offer an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325.
Supporting your application
Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities employer, we want to make sure we do all we can to make this a positive experience for you. When applying, please make us aware on your application of any adjustments or additional support we can provide you with before or on the day of an interview.
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Are you looking for a new position? A fantastic opportunity has arisen with a world-class facilities management Company based at their Head Office in Surrey, England.
Role Responsibilities:
The ideal candidate:
If you are interested in this position, please contact Laurie on 029222 60797.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
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Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
Passionate about delivering an awesome customer experience? Want to be a part of one of a company that strives to align your passions and purpose with our mission?
We are looking for an enthusiastic and team-oriented Billing Support Analyst to join the APAC Billing Support team in Singapore. You will be engaging with a talented and fast-moving group of sales representatives and other internal stakeholders daily in support of the order-to-cash cycle for all of our business lines. Beyond effectively resolving and escalating issues, you will also be the face of LinkedIn to our customers and are entrusted to delight them and add value through your interactions.
Responsibilities:
Qualifications
Basic Qualifications:
Preferred Qualifications:
Suggested Skills:
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There is currently an open position for an IT Helpdesk Analyst.
Official account of Jobstore.
There is currently an open position for an IT Helpdesk Analyst.
Official account of Jobstore.
The Customer Account Analyst is responsible in ensuring accurate recording, analyzing, reporting and reconciliation of all trade accounts receivables of PILMICO Foods Corporation/PILMICO Animal Nutrition. The Customer Account Analyst is responsible in managing the customers account from day one (1) account set-up to ordering payment cycle.
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Service Desk Analyst
We have an exciting opportunity for a Service Desk Analyst to join our team in Pinner on a full time, permanent basis. This role will be office based Monday - Friday with Home working on the weekend.
37.5 hours to be worked on a rotational rota pattern, ensuring business hours of 07:00 until 19:00 are covered, operating from Monday to Sunday (including Bank Holidays)
Marston Holdings are continually expanding, and part of our growth is our Technology side of the business we have attained Videalert and Vortex. Videalert is the UK's leading supplier of intelligent traffic enforcement and management solutions that deliver the highest productivity at the lowest operational cost. Vortex is the UK's leading provider of smart city solutions. We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies.
We are currently seeking a Service Desk Analyst to join their growing team! This is a key role within the service desk team.
Our analysts are the first point of contact for customer support requirements and will be dealing with alerts from our monitoring systems.
What we are looking for:
The ideal candidate will have excellent written and verbal communication and experience of working within a technology led support team. You will need knowledge of CCTV and hardware assembly, SQL skills including understanding of database structures and query language.
For this role you will need to be self-motivated and have the ability to manage and prioritise your own workload, with a pro-active attitude towards investigation and resolution of incidents.
What you will be doing:
What you will get in return:
If this sounds like the job for you, please apply....
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
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This role will provide business partner support to the regional Service and Support (S&S) teams, you are the contact person for quality and compliance activities that affect our ability to support our customers. You are working in close collaboration with our QMS & Compliance/Regulatory teams as well as your colleagues from the field/internal support teams to promote continuous quality and process improvement. You are monitoring & reviewing cases related to installation, service activities and complaints to support and ensure record compliance of the S&S teams. Responsibilities involved (but not restricted to) follow up with record owners for correction/update; promoting best practices and education around good records keeping.
Tasks and Responsibilities:
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.
Requirement
Experience/education
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#illuminacareers
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The Customer Success Analyst is responsible for enhancing the team’s performance, giving better visibility to our company, and improving the scalability of our department. The CS Analyst ensures that we cover every customer with a higher level of engagement and best-in-class services. The CS Analyst has a dedicated focus on our data to enhance the practices of our department, focused on driving operational excellence and efficiency of our CSM team. The CS Analyst provides information to our department for decision-making to improve the overall customer success functions with the goal of building brand advocacy. The Customer Success Analyst will be responsible for supporting the effective implementation, rollout, and ongoing management of the Gainsight platform. The integration of Gainsight is one of the first of many new initiatives surrounding the development of a holistic Customer Success organization. This role is an important piece of ABS Wavesight’s customer-centric strategy, as driving the effectiveness of the platform will lead to critical insights into the health of our customer base and contribute significantly to ABS Wavesight’s customer-centric focus.
What You Will Do:
What You Will Need:
Education and Experience
Knowledge, Skills and Abilities
It Would Be Nice If You Had:
Reporting Relationships:
Reports directly to Customer Success Director or Customer Success Operations Manager level position.
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Join a team committed to a mission!
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
Are you ready for your next career challenge?
Leidos National Security Sector currently has an opening for a Help Desk Specialist to work in our Edgewood, MD office. This is an exciting opportunity to use your experience to support an End User Customer Support program. In this mission we provide Tier 1 Help Desk Support. All support is provided via phone, and the help desk specialist will troubleshoot access issues such as password resets and VPN. The help desk specialist will be responsible for logging all calls in the ticketing system and escalating issues to the next level when needed.
Works to achieve day to day objectives consisting of tasks that are typically routine, with some deviation from standard practice. Works under moderate supervision for routine tasks.
Resolves routine problems and issues, with clearly prescribed solutions. Checks and makes minor adjustments to work methods to solve problems.
Communicates with colleagues within own project/ work area to obtain or provide information requiring some explanation or interpretation.
Has substantial understanding of job requirements and overall function.
If this sounds like the kind of environment where you can thrive, keep reading!
The Mission
Leidos National Security sector provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for National Security include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world’s toughest security challenges for customers with “can’t fail” missions. To explore and learn more, click here!
Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your resume with us today!
Your Main Mission:
Receive, manage and respond to Help Desk calls supporting the current contract
Provides Help/Service Desk support to end users on a variety of issues.
Identifies, researches, and resolves problems.
Ability to diagnose data communications problems.
Responds to telephone calls, email and personnel requests.
Documents, tracks and monitors the problem to ensure a timely resolution.
Coordinates cross-tier integration to ensure consistent and repeatable processes.
Enter Help Desk tickets accurately and grammatically correct in Help Desk tools
Helps drive decisions on administrative or operational matters and ensures operations' effective achievement of objectives.
Develop, support and establish company guides for the servicing and repairs of contract equipment.
Relies on instructions, pre-established guidelines and experience to perform the functions of the job.
Ability to document accurate customer details.
Ability to research and/or contact sources for information to respond to customer needs.
Ability to learn customer support essentials to provide Tier 1 level support to customers.
Ability to provide timely Tier 1 customer support.
Demonstrate consistent active listening skills
Escalate more complex issues
Generate reports from the Help Desk tools
What Sets You Apart:
Must be a high school graduate with at least 1 year of prior relevant experience
Must be a US Citizen and eligible to obtain an interim DoD Secret clearance within 120 days of hire.
Must have a desire to learn and work within a team environment and have at least one year of experience in an organization supporting a US Government/ program.
Experience and knowledge of PC MS Office/M365 applications & ability to work firsthand with customers.
Experience in handing PII for commercial and Government customers
Must be able to interact professionally and with courtesy with personnel that contact the Help Desk for support.
You Might Also Have:
Hands-on Experience with PC Applications- M365
Experience as a customer service/help desk agent
Experience in call-taking
Experience in working with US Army customers.
Clearance Required:
Must be eligible to obtain an interim DoD Secret clearance within 120 days of hire.
This position is a “hands-on” position working as part of a team at our Lakeside facility in Edgewood MD.
At Leidos, the opportunities are boundless. We inspire our staff with interesting assignments that allow them to thrive professionally and personally. For us, helping you grow your career is good business. We look forward to learning more about you – apply today!
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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This role will provide business partner support to the regional Service and Support teams to maximize productivity through continuous improvement of processes and systems.
Provide support for the enhancement of Service and Support digital platform (SFDC) and systems. Collaborate with internal business partners across the Commercial Organization as well as our frontline team consisting of Field Service Engineers, Field Application Scientists, and Technical Application Scientists to implement effective service delivery and operational solutions. Analyze data to monitor performance and develop business insights related to service and support activities. The Service Operations Analyst will be an objective, fact-based voice in decisions impacting AMEA Commercial Operations. This position is an internal position and requires minimal travel.
Tasks and Responsibilities:
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.
Preferred Experience & Skills:
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#illuminacareers
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