Total 4,844 Manager job vacancies in Customer Service category in The United States of America

Overseeing the service operations to ensure high-quality and efficient delivery of services to our clients.

Lead a team of service technicians, manager service schedules, and maintain strong customer relationships.

Responsibilities:

• Lead and manage a team of service technicians, providing guidance, support and coaching as needed.
• Delegate tasks, set performance objectives, and conduct regular performance reviews to ensure the team meets or exceed service targets.
• Oversees all aspects of service operations, including scheduling, dispacting and monitoring service call to ensure timely and efficient resolution of customer issues.
• Coordinate with other department to optimize resource allocation and meet service demand effectively.
• Maintain accurate records of service activities, including service reports, maintenance schedules, and inventory management.
• Build and maintain strong relationships with clients by providing excellent customer service and addressing their inquiries, concerns, and feedback promptly and professionally.
• Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for service improvement.
• Utilize technical knowledge of air conditioning systems to assist service technicians in diagnosing complex issues, troubleshooting problems, and implementing effective solutions.
• Stay updated with industry trends, best practices, and technological advancements to enhance service quality and efficiency.
• Ensure that all service activities comply with safety regulations, company policies, and industry standards to minimize risks and ensure the well-being of employees and clients.
• Conduct regular safety training sessions and audits to promote a culture of safety within the service team.
• Manage service budgets effectively, monitor expenses, and identify opportunities for cost optimization without compromising service quality.
• Prepare budget forecasts, analyze financial reports, and make recommendations for resource allocation and expenditure control.

Who are we looking for:

We are looking for an exceptional Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real passion for technology. You will contribute to the continuous improvement of Hubble's client success process.

What you will be doing:

You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management.

• Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).
• Create, identify and qualify selling opportunities by maintaining regular contact with customers.
• Dedicated contact for product training and platform questions.
• Proactively analyse and provide strategic engagement with clients.
• Solicit and synthesize customer product feedback to contribute to product development.
• Maintain a high degree of account management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.

What we need from you:

• Minimum 5 years experience in account management & enterprise solution delivery roles
• Bachelor's degree
• B2B software experience is preferred
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills
• Strong team, networking and relationship building skills
• Highly organised, collaborative and detailed oriented
• Able to handle multiple priorities
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding

About Hubble

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.

Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

What Hubble will give you:

Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.

Who will you be working with:

If you connect with any of the description below, please apply immediately:

• Purpose driven
• Hungry, ambitions, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart our own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow

Acorn Education are hiring a Children’s Residential Deputy Manager in the Shropshire region!

Role: Deputy Manager on Shift

Salary: Up to £30,000.00 per annum

Hours: Full Time, Permanent (2 days on, 4 days off, with the possibility of working an additional day in month to meet contracted hours)

Location: Shrewsbury, Shropshire

Essential: A Full UK Driving Licence and the Right to Work in the UK

How we reward you

We want our occupants to have the best support possible, and therefore you’ll receive an exceptional rewards package including:

Salary: Up to £30,000.00 per annum
Sleep-ins paid at £45 per night
Life Assurance
Pension scheme with options to increase your contributions
Earn £1000 by referring a friend
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And market leading benefits offered through our Flexible Benefits Platform Vista that enable you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad, to use at high street stores, events, cinemas, restaurants and more!
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
The Opportunity

Our next Deputy Manager will be someone who has:

Mandatory: Level 3 or above Diploma in Residential Childcare
Experience of working in a residential setting
Working knowledge of relevant legislation such as Children’s Act and Quality Care Standards
Experience of leading and motivating teams
Ability to effectively train individuals and groups
As Deputy Manager some of your duties will be:

Supervise care staff and take charge of the Home/s in absence of the Registered Manager
Keep up to date with regulation requirements and assist the Registered Manager with the implementation, evaluation and review of the Statement of Purpose as and when required
Raising awareness of Company policies and procedures and standards set by the Regulatory Body to staff members
Provide regular supervision and annual appraisals in accordance with company policies and standards set by the Regulatory Body
Participate in team meetings, supervisions and annual reviews in accordance with Company policy
The Location

Acorn Education are recruiting a Deputy Manager to join our Social, Emotional and Behavioural Difficulties (SEBD) team in Shrewsbury.

Working with our young people at Little Dinthill Cottage in Shrewsbury, Shropshire you’ll be part of a team supporting 3 children between the ages of 11 to 15 years, to develop the life skills and enjoy the life experiences they need to have bright futures.

The accommodation is based in the Shrewsbury area, and are within commutable distance from Nantwich, Whitchurch, Telford, Shifnal and surrounding area.

At Acorn Education, we support young people to take those early steps. Through our schools and accommodations we tailor our support to each individual, empowering them and their families to enjoy fulfilling, rewarding lives.

Our vision is simple yet powerful: to build incredible futures for vulnerable young people and adults in the UK by empowering them to be happy and make their way in the world.

How to Apply
1. Click Apply and follow the on-screen instructions
2. Visit our website at www.outcomesfirstgroup.co.uk/jobs/ where you can sort all of our live vacancies to find one that is most relevant to you - Search by Role, Location or even distance to your own home to find your perfect job!

Acorn Education is part of Outcomes First Group. We are committed to the safeguarding and promoting the welfare of young people and adults. All successful applicants will be subject to a free fully Enhanced DBS and reimbursement of the Update Service Fee.

Job Description:Become a part of the Royal Canin team as a Customer Marketing Manager. Join an entrepreneurial brand made by passionate people who create tailored nutrition that helps cats and dogs live their healthiest lives, all while building your own fulfilling and purpose-led career. Reporting to the PSRO Customer Marketing Lead, you?ll be focused on developing strategic growth plans and deploying brand growth initiatives for Royal Canin within our key PSR Customers. As our strategic key accounts in Pet Speciality Retail become more complex and sophisticated, this role will integrate within all customer marketing functions across their veterinary and retail divisions to facilitate and execute an agreed marketing plan whilst driving new and creative demand projects between our two businesses.   What are we looking for?Minimum 3 years? experience in marketing, ideally in a similar or transferrable industry. Experience in Customer/Shopper Marketing PreferredAbility to apply problem solving and process improvement techniques and coordinate multiple projects simultaneously.Analytical experience? Click here to view more detail / apply for Customer Marketing Manager

We are looking for a leader who is dynamic and strives to lead by example who has experience of working in ophthalmology. Someone who is organised, responsive, and committed to drive forward service changes and improvements whilst developing their team. The main duties will involve: - the managing of staff rota. - managing staff training and competencies and development. - managing staff sickness and attendance. - managing staff annual leave. - managing the service provision. - adjusting working practice to meet service needs. - working closely with members of the MDT, with the matron and business manager and performance manager. - to support the development of staff and the service. - to act as a role model and coach for staff. - assess and manage risk through the internal incident report system. - maintain standards through the audit process.

An amazing new job opportunity has arisen for a committed Deputy Care Home Manager to work in an exceptional residential service based in the Diss, Norfolk area. You will be working for one of UK's leading health care providers

This is a residential service for adults with autism, learning disabilities and associated mental health needs

**To be considered for this position you must hold an NVQ/QCF Level 3 or 4 in Health & Social Care**

As the Deputy Care Home Manager your key duties include:
• Promote an enabling environment, ensuring high standards of professional practice, whilst ensuring compliance with external regulatory standards are met at all times
• Be required to deputise in the absence of the manager
• Provide specific management, support, advice and motivation to the staff team to ensure that the people who use are services are supported to be as independent as possible and achieve their goals
• To help achieve the aim of delivering a fantastic person-centred support service

The following skills and experience would be preferred and beneficial for the role:
• Strong Management and Leadership skills
• Caring & compassionate
• Passionate about delivering outstanding care to all residence
• Excellent organisation skills
• Effective communication skills
• Flexible, professional and committed to being the best

The successful Deputy Care Home Manager will receive an excellent salary of £12.30 per hour and the annual salary of £25,584 per annum. This exciting permanent position is a Full Time role for 40 hours a week working through Days. In return for your hard work and commitment you will receive the following generous benefits:
**£2,000 Welcome Bonus**
• Enhanced disclosure cost coverage
• Comprehensive induction and commitment to ongoing training
• 28 days annual leave including bank holidays
• Online benefits and cash back rewards
• Cycle to work scheme
• Pension’s options

Reference ID: 5698
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Management of 5 community hubs providing out of hours general practice appointments between 6.30pm 8pm Monday on Weekdays, 9am -8pm Saturdays and 8am 8pm on Sundays. Management of GP at the Front Door Service by providing support to NMUH ED department. Monday to Sunday between 8.30am to 8pm. Ensure all operational policies, protocols and procedures are up to date and fit for purpose so that Haringey GP Federation remains compliant with contractual requirement and quality and safety requirements. Develop services with the right mix of appointments available with GPs, nurses and HCAs in the right locations and the right time with engagement from practices and the public. Ensure the system of appointment allocation enables patients from every practice have fair access. Provide reports to practices that evidence utilisation and support fair access.

MS Queensland is at the brink of expansion, embracing innovation and creativity in service delivery. We are seeking a Service Growth & Performance Manager who can bring fresh ideas and approaches, drive innovation and to address the changing needs of the organisation and its strategy. This new role offers the freedom to explore new possibilities.
 
Working 3 days a week from our brand-new purpose-built workspace nestled at Miltons Park Road, and accessible by multiple public transport options, join a respectful, supportive, transparent, and collaborative team at MS Queensland where values are at the core.
 
In this position, you will:

Ensure high-quality service delivery across all service offerings at MS Queensland, with a particular emphasis on strengthening and expanding Allied Health services.
Develop growth plans aligned with strategic objectives and enhance service responsiveness leveraging business analytics and data trends to drive performance
... Click here to view more detail / apply for Service Growth and Performance Manager

Are you an experienced Registered Manager looking for a new challenge? Our client, an 'Outstanding' CQC rated healthcare provider, is on the hunt for a Registered Manager to join their office-based team in Derby.

• A competitive annual salary between £38,000 and £42,000
• Opportunities for professional development and ongoing training
• Pension scheme and onsite parking

The Role:
As a Registered Manager, you will be responsible for:

• Ensuring the company remains compliant with CQC regulations
• Overseeing the delivery of high-quality domiciliary care services
• Managing a dedicated team and overseeing their training
• Growing the client base through strategic business development
• Managing the on-call service to ensure optimum performance

The Candidate:
The ideal candidate for the Registered Manager position should have:

• Essential experience in Domiciliary Care
• A proven track record as a Registered Manager
• In-depth knowledge of CQC regulations
• Strong leadership and people management skills
• Experience in business development and growth

The Package:
The Registered Manager role offers:

• An annual salary between £38,000 and £42,000
• A pension scheme
• Onsite parking
• Opportunities for professional development and ongoing training

Our client is a well-regarded healthcare provider, known for delivering outstanding domiciliary care services. With an 'Outstanding' CQC rating, the company is committed to providing the highest standard of care to its clients, and offers a supportive and dynamic working environment for its team.
If you are a Registered Manager with a passion for delivering high-quality care and a desire to make a real difference, this could be the perfect opportunity for you. Don't miss out, apply today!
If you have experience or interest in roles such as Care Manager, Home Care Manager, Domiciliary Care Manager, Care Services Manager, or Care Home Manager, this Registered Manager position could be an excellent fit for you.

INDCRE Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

The Service Delivery Manager will be leading the service desk and service management function, drive and enhance customer experience and satisfaction.

Permanent Full Time
Sydney CBD Office Location
Flexible/Hybrid Working Arrangement


Our client is a premier Cyber Security services company specialising in comprehensive tools, expertise, and support to enhance organisations security posture and readiness against evolving cyber threats.


We are seeking a dynamic and experienced Service Delivery Manager (Customer Success) to join the high performing team. You will be responsible for driving customer satisfaction and service excellence by overseeing service desk function, managing service delivery initiatives, facilitating customer onboarding processes, and enhancing the overall customer experience.

Key Responsibilities:

Lead the service desk and service management function, ensuring prompt and efficient resolution of customer inquiries and issues.
Implement and enforce best practices for incident management, problem resolution, and

... Click here to view more detail / apply for Service Delivery Manager (Customer Success)

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Duties & Responsibilities:

• Reply member’s inquiries in a clear, informative, and helpful manner.

• Policy administration (additions/deletions, invoice reconciliation etc.).

• Maintain good general knowledge on various health insurance products.

• Support team manager in the renewal process.

• Self-drive your performance and reach your annual KPI’s.

• Maintain strong relationship with Insurers.

• Follow internal processes and report activities through our tracking system.

• Assist members/clients on claim follow-ups, LOG and escalations.

• Keep CRM up to date.

Qualifications & Education Requirements:

• You are an ambitious person who is keen to jump in and commit to a new challenge in a growing company.

• You have an experience in banking/insurance industry.

• You are a team player with terrific communication skills and fit well in with a corporate culture.

• You are organized and self-disciplined.

• You are proactive and self-motivating.

• You are goal oriented and feel excited working with targets and KPIs.

• You can prioritize work, remain calm under pressure and you are confident with using initiatives.

• Minimum 2 years’ experience in employee benefits servicing and/or claims.

• You have some experience with Customer Relationship Management (CRM) or are quick to learn new software.

• You are a team player and fit well a corporate culture.

• You are organized and self-disciplined.

• You are proactive and self-motivating.

• You are goal oriented.

Special Requirements:

• SDFC experience an advantage.

• Insurance background

• Working in a fast paced, high-volume environment

Busy Bees at Banksia GroveBusy Bees at Banksia Grove is a 77-place service that welcomes you with beautifully designed rooms, plenty of natural resources and exciting learning opportunities for children aged birth to five years. Conveniently located on Fairywren St, you’ll find Busy Bees at Banksia Grove nestled away in a quiet residential estate close to public transport, primary schools and natural parklands.Our service is looking for a dynamic, confident leader in the Early Childhood Industry to join our management team as a 2IC. Someone who strives to excel and leads by example, setting high industry standards for their team. Working collaboratively with the Service Manager to help their service, by creating quality relationships with children, parents and staff, and reaching the heights of successBenefits we offer for joining our Hive:Fantastic, Above-Award hourly rates and work-life balance!

A fantastic new job opportunity has arisen for a committed Deputy Care Home Manager to work in an exceptional home based in the Diss, Norfolk area. You will be working for one of UK's leading health care providers

This home provides specialist residential support for adults with learning disabilities in a safe and nurturing environment

**To be considered for this position you must have an NVQ/QCF Level 3 or 4 in Health or Social Care**

As the Deputy Manager your key responsibilities include:
• Promote an enabling environment, ensuring high standards of professional practice, whilst ensuring compliance with external regulatory standards are met at all times
• Be required to deputise in the absence of the manager
• Provide specific management, support, advice and motivation to the staff team to ensure that the people who use are services are supported to be as independent as possible and achieve their goals. We are looking for people to join us to help achieve our aim of delivering a fantastic person-centred support service
• Need to have experience of working with people who have a learning disability and can present with complex behaviours. You will also have held a supervisory role within the social care sector
• Be highly flexible in your approach

The following skills and experience would be preferred and beneficial for the role:
• Demonstrable and proven managerial experience within a similar role and to have had responsibilities for the management and supervision of a staff team
• Have an understanding of person centred, needs-led and outcome based service
• Committed to quality care and service provision
• Able to maintain confidentiality
• Able to work under own initiative

The successful Deputy Manager will receive an excellent salary of £12.30 per hour and the annual salary is £23,985 per annum. This exciting position is a permanent full time role working 37.5 hours a week. In return for your hard work and commitment you will receive the following generous benefits:
**£2,000 Welcome Bonus**
• Enhanced disclosure cost coverage
• Comprehensive induction and commitment to ongoing training
• 28 days annual leave inclusive of bank holidays
• Online benefits and cash back rewards
• Pension Options

Reference ID: 4615
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.