Total 2,473 Operations Analyst job vacancies in The United States of America

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... Click here to view more detail / apply for Systems Analyst | Warehouse Operations

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This role is a part of the Cash Management Services covering Payments, Receipts, Commercial and Cash Counter processing activities. Responsibilities focus on the day-to-day processing and handle investigation and enquiries and timely escalate issues. Requires operations knowledge with rich work experience in Cash Management Services and clearing system.

Responsibilities:

• Process Cash, Check Deposits, and withdrawals activities
• Process payments, receipts, and commercial related activities
• Process check printing and dispatch
• Handle internal and external clients’ enquiries
• Monitor transactions to ensure all activities are completed with deadline
• Ensure services quality are provided in timely and professional manners
• Prepare statistic report to stakeholders

Skills:

• Work experience in Banking, particularly Payments, Receipts, Commercial and Cash Counter services
• Payment operations experience is preferred for this role
• Attention to detail and the ability to multi-task and prioritize assignments
• Working knowledge of treasury and cash management services and related regulatory requirements

This position will see you working within the London Exchange Operations team and deal with all Exchange related tasks from monitoring LMAX markets to onboarding and supporting Exchange members and clients.

Main Duties & Responsibilities:

• Managing Exchange Members, Liquidity Providers, Prime Brokers, Central Counterparties, post-trade vendors and market data vendors to ensure the smooth daily operation of the Exchange. Exchange members include global top tier banks, HFTs, hedge-funds and institutional clients.

• Provide Operational and Technical support to Exchange members, third parties and clients involving FIX & API onboarding and integration, network, account, and trade flow setups.

• Responsible for managing the technical onboarding of new and existing Exchange members and clients, ensuring optimal setups for Exchange members using the features available on the platform.

• Monitor Member Credit Limits and liaise with Banks and Prime Brokers for credit limit administration.

• Maintain and monitor the markets and the operation of the Exchange.

• Investigate and resolve pricing and trade queries/breaks and perform trade reconciliations throughout the day.

• Internal and External setup of New Exchanges and Trading Venues

• Manage, prioritise, and escalate defects raised by members/third parties with the development team to meet member needs, while managing member expectations and deadlines

• Maintain Operational and Technical documentation including API documentation, process documents and instrument and market information documents.

• Work closely with the Sales and Liquidity teams to understand and support client requirements.

• Build relationships with Exchange Members’ technical support and onboarding teams.

• Liaising closely with various internal teams including Sales, IT/Development, Compliance, Liquidity and Finance

• Train other team members and maintain training plans.

• Shift work to cover and overlap London and New York time zones, including weekend on-call shifts.

Essential Skills / Experience:

· University degree or equivalent

· Excellent written and verbal communication skills

· Proficient at using Microsoft Excel

· Experience of organisational practices and capable of prioritising

· Ability to understand complex financial products, including corporate actions

· Ability to understand Exchange technology and technical concepts

· Ability to work independently, a self-starter, innovative and a team player

· Enthusiasm to take on new tasks and flexibility in working to meet deadlines

· Drive and determination, ability to work in a dynamic, fluid organisation

· Willing to work in overseas offices

· Willing to work weekends when required

Desirable Skills / Experience:

· Experience working in an Exchange environment

· Experience working in an operational and/or technical support role

· Experience in or knowledge of the financial sector and the trade life cycle

· Knowledge in the FIX protocol, Python, Java &.NET APIs

· Additional languages advantageous

Key Responsibilities:

• Data Analysis: Collect and analyze operational data to identify trends, efficiencies, and areas for improvement within bank processes.
• Process Optimization: Assist in implementing new processes or refining existing ones to enhance operational efficiency and customer satisfaction.
• Compliance Monitoring: Monitor and report on compliance with internal policies, procedures, and regulatory requirements.
• Report Generation: Prepare regular reports on operational performance, including transaction volumes, processing times, and incidents of non-compliance.
• Issue Resolution: Help resolve operational problems as they arise and suggest preventive measures.
• Technology Implementation: Support the implementation of new banking technologies and systems to improve service delivery and operational workflows.
• Stakeholder Communication: Liaise with various departments to gather information and coordinate operations activities.
• Training Support: Assist in the development and delivery of operational training programs for bank staff.

How to Apply:

Interested applicants, please email your resume to claralim@recruitexpress.com.sg

Clara Crystal Lim Tyn Wei

CEI No: R23117784

Recruit Express Pte Ltd

EA Licence No: 99C4599

Our client is a prominent and growing healthcare multinational, and they are looking to expand their presence across the Asia Pacific region. There is now an urgent need for the business to hire a driven and analytical individual to join them as a Principal Sales Operations Analyst and to be part of the team.

Responsibilities:

• Finance Business Partner for Asia Marketing and Sales leadership and provide detailed and actionable analysis to the marketing and sales organizations to drive performance
• Develop models and dashboards to track new product launches and the impact of marketing programs and initiatives and articulate analytical positions to the leadership team
• Support customer data capture and analytics for major marketing tradeshows and events
• Provide analytics and ROI around business initiatives and develop tools and dashboards that highlight opportunities and enable our capital sales team to sell their products and technology more effectively
• Participate with cross-functional teams to investigate and resolve operational issues
• Provide early insights regarding market trends and the resultant strategic/business model impact Utilize SQL and Tableau to query CRM, Customer Service, and Finance databases
• Work with executive commercial leadership to develop board-level presentation materials
• Use analytical skills to verify or dispel anecdotal insights

Qualifications:

• Minimum Bachelor’s degree and added advantage will be given to those who possess a Master’s degree
• Ideally around 8 years of relevant work experience
• Critical thinking Intellectual curiosity
• Excellent verbal and written communication skills, including the ability to interact with executive leadership
• Attention to detail and accuracy and prioritize multiple projects concurrently
• Desire to work in a dynamic, fast-paced organization and ability to work independently
• Strong analytical skill

Summary:

The Sr. Analyst of Operations Standards provides significant value to both our franchise partners and within the Burger King business by being the in-house expert on restaurant operations, including standards, best practices and training. These efforts are directed toward the dual goals of increasing guest satisfaction and improving franchisee profitability.

This role is highly dynamic and provides an outstanding platform for understanding and influencing all Operations aspects of the business.

Specifically, the Sr. Analyst of Operations Standards will be responsible for leading initiatives to help ensure franchise partners are supported in the following key areas:

• Brand Standards: Execute brand standard operating procedures, with functional knowledge of the Burger King Operations Manual

• Best Practices: Charged with identifying opportunities and areas for improvement to best support the goals of improved guest satisfaction and franchisee profitability

• Training: Champion training within the EMEA region, both classroom and digital training initiatives

The successful candidate will need to be influential in relationships with external stakeholders (Franchisees and vendors) and internal partners (Field teams & Marketing, Global Operations, etc.). Due to this, successful candidates will be able to demonstrate intimate knowledge of restaurant operations combined with navigating large matrix organizations.

Skills:

Communication Skills:

• Demonstrates excellent written and oral communication skills

• Listens to and understands other points of views

• Influences others to gain commitment

• Presents information in a clear and concise manner

Problem Solving Skills:

• Apply “Plan, Do, Check, Act” problem solving methodology

• Determine bottom’s up root causes for gaps in regional performance

• Apply analytical and conceptual skills to solve P&L, ROI, and sales growth gaps to goals

• Ability to breakdown and benchmark both Burger King and competitor operations

Leadership Skills

• Demonstrates sound business ethics and shows consistency among principles, values, and behavior

• Builds trust with others through authenticity and follow-through on commitments

• Able to relate to all types of people

• Builds commitment and overcomes resistance

• Leverages sound business judgement to understand organization’s strengths and opportunities

Technical Skills

• Proficient in Microsoft Excel, Word, and PowerPoint

• Able to learn new software: Tableau; Business Objects; others

• Intimate knowledge of restaurant operations, demonstrated though significant in-restaurant experience

Travel:

Position will necessitate ad-hoc travel to countries throughout Europe.

Qualifications:

• Strong understanding of the QSR industry and restaurant operations

• Business acumen & dexterity with qualitative business concepts

• 5+ years experience in the large-scale restaurant setting, both Corporate and Field

• Strong communication and interpersonal skills, with ability to build meaningful business relationships

• Highly organized, motivated and a team player

• Strong leadership skills and ability to influence others

• Ability to thrive in an autonomous, fast-paced and deadline-driven environment

• Proficient in using Excel and PowerPoint

Job Description The Graduate - Investment Operations will be responsible for but not limited to: Administration of corporate action documents Reconciliations asset transfers, of all trades, positions, cash, dividends, orders and stock transfers (Daily) Onboarding new accounts Reconciling income tax Liaise with other departments User acceptance testing for system upgrades Process improvement initatives Equity transfers and liaising with stakeholders to resolve issues as they arise. Liaise and work closely with brokers to achieve the execution of orders for managed funds, EFT's, securities and international securities

Click here to view more detail / apply for Graduate - Investment Operations Analyst

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment solutions through its dollarDEX and Navigator platforms. The mobile-first Singlife Account – with a Singlife Debit Card – allows customers to save, spend, earn and be insured all in one app.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance, affirming its commitment to finding a better way to sustainability.

First announced in September 2020 and valued at S$3.2 billion, the merger of Aviva Singapore and Singlife was the largest insurance deal in Singapore then and created one of the largest homegrown financial services companies in the republic.

In a team of 5 reporting to the Vice President, the successful candidate will oversight of the administration of commission payments to partners for Singapore Life Ltd.

Key Responsibilities

•Ensure commission payments are processed timely and accurately

•Provide business operations support relating to commission

•Ensure accounting entries pertaining to payments are captured timely and accurately in systems

•Ensure all requests and enquiries pertaining to commission payments are promptly addressed

•Constant review and improve controls to ensure relevance

•Constant review in processes to identify improvement opportunities

•Provide support in project testing according to timelines

•Responsible in the documentation of key processes and controls

•Exercise prudence and highlight any suspicious transactions/ risk

•Responsible for communicating with internal and external stakeholders on audit matters

•Support year end filing of IRAS for partner’s commission income

•Ensure compliance with all applicable laws and regulations relating to the above functional activities.

Requirements

Experience

•Has 1-3 years of good working knowledge in finance operations/ payable functions

•Individual should be detail oriented, with strong time management skills

•Knowledge of internal control principles and practices

•Highly motivated with ability to work independently and in a team environment

•Excellent communication skills, both written and verbal.

•Comfortable to work with a wide range of stakeholders, both at individual and team level

•Good understanding of insurance products and impact on finance related functions

•Good working knowledge of AS400, Elixir, FNZ, Oracle

Education

• Minimum Diploma in Accountancy / Finance / Business

Our client, a family office with a long history, is looking for a Fund Operations Analyst to join their team:

Duties:

• Coordinate and execute subscription and redemption processes in accordance with fund guidelines and regulatory requirements
• Liaise with fund administrators on reviewing and validating fund Net Asset Value (NAV) documents to ensure accuracy and compliance
• Conduct Know Your Customer (KYC) checks on investors
• Perform due diligence on potential investors to assess suitability and manage investor onboarding process
• Handle filings with the Accounting and Corporate Regulatory Authority (ACRA), Inland Revenue Authority of Singapore (IRAS) and Monetary Authority of Singapore (MAS) as required
• Coordinate audit processes and provide necessary documentation and support to auditors
• Facilitate the onboarding of new investors, including the completion of necessary documentation and account setup
• Collaborate with internal teams to develop and maintain marketing collateral related to fund offerings
• Generate and analyze cash reporting to monitor fund liquidity and facilitate investment decisions
• Process payments and ensure timely settlement of transactions in coordination with external counterparties
• Conduct periodic reviews of fund operations processes and identify opportunities for improvement
• Assist in ad-hoc projects and initiatives to support the overall objectives of the fund operations team

Requirements:

• At least 4-7 years of relevant fund administration or investor relations experience in a financial institution
• Strong understanding of subscription and redemption processes within investment funds
• Proficiency in reviewing and analyzing fund NAV documents
• Outstanding analytical skills, inquisitive, proactive attitude and ability to take full accountability of tasks/ processes
• Focus on systems, processes and automation using technology tools for improving system and team efficiency
• Ability to work in a fast-paced environment, with senior stakeholders
• Excellent communication skills
• Ability to work autonomously while executing against specified tasks and functions

We regret that only shortlisted candidates will be notified.

Employment Agency License No.: 08C3209

Registration No.: R1101742

As part of our recruiting process, we would like to request all interested applicants to also apply directly through TD's Careers Site at:

https://td.wd3.myworkdayjobs.com/en-US/TD_Bank_Careers/job/Singapore-Singapore/Operations-Analyst--Payments---Correspondent-Banking-Services-Operations--1-year-contract-_R_1344749?locationCountry=80938777cac5440fab50d729f9634969

TD Bank Group

Headquartered in Toronto, Canada, with approximately 95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 26 million customers worldwide through three key business lines:

• Canadian Retail including TD Canada Trust, Business Banking, TD Auto Finance (Canada), TD Wealth (Canada), TD Direct Investing and TD Insurance
• U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab
• Wholesale Banking including TD Securities

TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".

In Singapore, TD operates as The Toronto-Dominion Bank, Singapore Branch and Toronto Dominion (South East Asia) Limited, which are collectively known as “TD Singapore” since 1979. The key business in Singapore is TD Securities which is part of Wholesale Banking.

Group Function Overview - Payments & Correspondent Banking Services (PCBS) is a rapidly evolving and dynamic place to work for highly motivated professionals looking to make an impact. We are looking for individuals who will help us shape the Future of Payments and continue to build TD's presence and influence within the industry as a whole. We balance over $5 Trillion worth of payments daily and process approximately 6 million transactions annually. The Operations team is a fast-paced multifaceted team operating 22 hours a day, 5 days a week providing outstanding service to the Bank's Internal Partners as well as other Global Financial Institutions.

Team Overview

In Singapore, there are 3 components in PCBS:

Wire Payment Operation (CLS - Continuous Link Settlement) is responsible for the monitoring of TD SWIFT Gateway for not only Canada, but all TD Offices outside of Canada. TD acts as a Third Party Clearer for Canadian (CAD) dollar Continuous Link Settlement (CLS) trades daily with Partner Banks. This team will liaise daily with each global partner bank while providing world class customer service representing TD. In addition, this team is also responsible for the review of all wire payments for Retail, Commercial, Wealth, Corporate and wholesale clients.

Payment Investigation & Helpdesk will partner with Correspondent Banking Clients as well as internal lines of businesses including Global Transaction Banking (GTB), Business Bank, Retail Bank, Wealth, Fraud, Sanctions, Global Anti-Money Laundering, and TRIMIS to ensure customer's money reaches its final destination or help retrieve funds if customer falls victim to fraud. The team is also responsible for collaborating with business partners and providing subject matter expertise for important projects such as the SWIFT Global Payment Initiative (GPI), implementation of Wire Payment Automated Fraud Detection application and the migration of retail branch Wire Payments to the Money-In Service Advisory (MISA) team.

Message Filter Group is responsible of screening of SWIFT messages (both incoming and outgoing) against sanctions regulatory list and internal monitoring list. The team will conduct investigation on all messages blocked by filter.

Key responsibilities:

• Monitoring of SWIFT messages held by Sanction Screening platform and follow up with Sanction Screening Governance team to release the SWIFT messages timely
• Provide first point of contact support for email and/or SWIFT and ensure all queries from both internal and external clients are responded in a timely and professional manner
• Support SWIFT Gateway operations and CLS / payments processingReview the format of payments which do not qualify for straight through processing and provide recommendations on correct formatting to conform with SWIFT Standards as the end goal of increasing the rate of STP
• Partner with others in the organization to advise on and support wire payments operations and the end-to-end completion of wires with 100% accuracy
• Investigate payments messages that have issues within the payment process and ensure all investigation are monitored, follow up and resolved
• Process and perform verification for investigation cases with high accuracy and with minimal supervision
• Support the timely and accurate completion of business processes and procedures according to Service Level Agreement (SLA) requirements.
• Report / escalate risk issues identified or process gaps
• Assist in UAT, BCP testing and other ad-hoc projects

Job Requirements:

• Minimum 2-3+ years of professional and relevant experience
• Strong understanding of SWIFT messages
• Knowledge of international sanctions and compliance policies would be a plus
• Proven customer service skills
• Risk awareness and attention to details / meticulous and strong follow-up skills
• Time management and ability to prioritize effectively based on risk / time criticality of the tasks required
• Highly driven and ability to work under pressure in a time sensitive environment
• Innovative mindset and ability to enhance processes to minimize risk and increase efficiency
• Flexibility to work during public holidays (details to be discussed during interviews)
• Working hours: 11am – 7.30pm / 12pm – 8.30pm

Inclusiveness:

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve and creating an environment where every employee has the opportunity to reach their potential.

Team Summary

The BPO team in Japan plays a crucial role within the Visa organization, focusing on Business Planning & Operations. They are responsible for various functions including PMO, Planning, Performance, Sales Excellence, and Events. The team is instrumental in developing and executing internal and external client events, organizing large-scale regional Visa engagements, and aligning event calendars to strategic priorities. Their expertise in project management, client and executive communication, and negotiation is vital for the success of these initiatives.

In the Visa organization, the BPO team's efforts contribute significantly to the strategic pillars and objectives, particularly in the Asia Pacific region. They work closely with other teams to optimize the portfolio and leverage data science for informed decision-making. The BPO team's integration into the organizational structure ensures that Visa's strategic goals are met efficiently and effectively.

 

What a Strategy Analyst of Japan Business Planning & Operations does at Visa

 

The Analyst will be a member of Japan’s Business Planning & Operations team, which is responsible for development of internal and external market-specific strategy efforts and to help govern the execution of the strategic priorities. As a strategist, the individual will work with cross-functional areas of the business in conducting analysis to support strategy development aligned to the market, regional, and global priorities. These priorities will primarily be focused on the Japan market.

This role will also support monitoring of competitive developments within the Japan market, and development of timely response to emerging trends and opportunities across Japan. The position is based in Tokyo, Japan.

You will play a key role in shaping the future direction of our business and work hands-on with the leadership team and business functions to connect academic business content to pragmatic, results-oriented output. You will support functional stakeholders in executing analysis and formulating recommendations.

The role is highly visible across the market and will have broad reach into a variety of teams within Japan. The ideal candidate must have the ability to gain deep subject matter depth on a multitude of topics on short notice and be skilled at the synthesis of multiple sources of information (qualitative and quantitative) in order to create real and actionable insights for leadership. He or she must stay in front of innovation trends in the payments industry and be able to develop an independent point of view on topics in the face of uncertainty and imperfect information.

Detailed responsibilities include:

 

• Support annual strategic planning process and development of long-range revenue growth plan
• Analyze Visa data, market reports and benchmarks to identify performance gaps and improvement opportunities.
• Support the development of long and short strategic plan as well as formulating strategic projects
• Support functional teams by identifying priorities and implementing necessary strategies to achieve financial year target while conducting performance management for key business volume targets
• Manage and troubleshoot reporting via data dashboards, perform root-cause analysis to resolve data discrepancies and ensure data integrity
• Partner with Japan leadership teams to formulate and execute key strategies for the market
• Collaborate with various Visa product, sales, consulting, marketing, gvt engagement teams and others to manage and track the implementation of strategic initiatives

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Responsibilities

• Perform document gap analysis by self-sourcing and reviewing available documentation. Evaluating information available publicly or through vendors for multiple Asian jurisdictions
• Liaise with sales/client teams to obtain and validate correct documentation
• Process AML/CDD by enriching onboarding requests in the system of record and performing enhanced due diligence as required
• Support creation of key business metrics
• Liaise with internal departments to support KYC issues - Involvement in ad hoc projects for new processes or industry initiatives
• Participate in remediation’s, internal/external Audits Requirements
• Control focused mindset and good understanding of regulatory and reputational risks (knowledge of Asian requirements a plus)
• Ability to work under pressure in a dynamic team environment.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
• Collaborate closely with business partners to onboard client locally and regionally.

How to Apply:

Interested applicants, please email your resume to claralim@recruitexpress.com.sg

Clara Crystal Lim Tyn Wei

CEI No: R23117784

Recruit Express Pte Ltd

EA Licence No: 99C4599

Join us as a Customer Service & Operations Analyst (9 Months)

At Cushon we like to do things a bit differently. Our mission is to help as many people as possible to get comfortable with their finances, and our vision is to bring tech revolution to the financial services industry. We’re looking for talented people to help us build simple, convenient, and delightful financial experiences tailored to our customers.

• Are you ready to make a difference in every interaction, and help our customers take control of their finances?
• You’ll develop great communication and interpersonal skills, and those skills will open doors to endless career possibilities
• If you want to become a problem solver, help customers find the right solutions and enjoy a real sense of accomplishment, apply now
• This role will be offered for a period of nine months offering a salary of £25800 to £26200 pro-rata

What you'll do

You’ll bring your passion for helping others to every interaction to deliver brilliant banking experiences for our Cushon customers.

Day to day, you’ll be:

• Supporting customers over the phone and via telephone and e-mail
• Providing a fast and friendly response to a range of customer queries
• Maintaining and updating customer records

The skills you'll need

You’ll need a can-do attitude and a genuine passion for helping others to thrive in our Cushon customer service team.

You’ll also need:

• Good interpersonal skills
• Attention to detail
• The ability to multitask
• Strong time management
• To be comfortable using MS Word and Excel
• The ability to work on your own, but as a team too

And it would be helpful (but not essential) to have:

• Knowledge of the ISA and pensions market
• Experience using Zendesk for ticket handling

Join our dynamic team at Vanir, where we are at the forefront of the energy markets, operating across Singapore and Tokyo. This role offers the successful candidate an unparalleled opportunity to deepen their understanding of the energy sector and carve a pathway to advancement within our organization. As an Operations Analyst, you will play a pivotal role in supporting our daily business operations and contributing to project-based initiatives, setting the stage for a rewarding career in energy market operations.

Key Responsibilities:

- Collaborate with the middle office to ensure seamless operations, enhancing our market effectiveness.

- Generate and disseminate daily reports.

- Oversee post-trade execution activities, including accurate trade entry into our systems and the efficient delivery of trade confirmations.

- Address and resolve trade discrepancies and queries promptly, maintaining high levels of client satisfaction.

- Maintain meticulous records of trade transactions, ensuring compliance and operational integrity.

- Build expertise in our product offerings to enhance operational support and client engagement.

- Help to facilitate the onboarding process for new clients, ensuring a smooth transition and solidifying client relationships.

*Qualifications:*

- Possession of a Bachelor's degree in Finance, Economics, or a related field.

- Exceptional analytical and problem-solving skills, with the ability to think on your feet.

- Demonstrate proactive attitude and a strong work ethic, willing to go the extra mile for team success.

- Excellent communication and interpersonal skills, capable of working collaboratively in a fast-paced environment.

- Multi-tasking skills and ability to perform well under pressure.

- Be oriented with strong critical thinking and attention to details.

- Singapore citizenship or Permanent Resident status in Singapore or Japanese citizenship or permanent Resident status in Japan.

RESPONSIBILITIES

• Provide expert advice to on-board new users to NSCC’s systems.
• Engage with new researchers, communities and disciplines with data-intensive computing.
• Translate user requirements into optimal computational work plans.
• Assist in the design of NSCC's HPC systems, including benchmarking NSCC workloads on various platforms and recommending the most suitable architecture for the research community.
• Design and implement scalable and performant HPC software infrastructure with ease of maintenance.
• Analyse system and user job data for efficient resource allocations and management.
• Profile and optimise the user applications and workflow on the NSCC's HPC systems.
• Develop HPC utility and automated testing tools for NSCC's HPC systems.
• Develop HPC user guide and best practice guide documents for NSCC's HPC systems.

QUALIFICATIONS

• Master or Bachelor degree in the field of computer science, computer engineering, or other relevant areas.
• Proven working knowledge of HPC system and software.
• Experience with HPC development toolchain and scientific application software stack (GCC, oneAPI, AOCC, AOCL, MPI, CUDA, HDF5, NetCDF, MKL, and FFTW) for building HPC software is essential, knowledge in using Spack or EasyBuild is a plus.
• Strong programming skills in C, C++, and Python, familiar with Fortran programming is a plus.
• Good knowledge and experience in HPC performance optimization and troubleshooting.
• Familiar with HPC job schedulers (PBS or SLURM), OpenMP & MPI, and container technologies (Docker or Singularity).
• Familiar with scripting languages, Linux and HPC profiler & debugger tools e.g. AWK, Bash, Perl, Conda, GDB, Git and IPM.
• Familiar with HPC storage e.g. GPFS and Lustre.
• Demonstrated good team play spirit and high-level problem solving skills.
• Demonstrated effective communication skill including the ability to articulate technical concepts to a diverse range of clients.
• Demonstrated ability & willingness to contribute novel ideas and approaches in support of research community.
• To be considered for a senior position, the candidate should have at least 3 years of relevant experience in a similar position and environment.
• Familiar with AI software stack (PyTorch and Tensorflow) and programming is a plus.
• Familiar with database technology (MySQL, Cassandra, etcd, MongoDB and Redis) and programming is a plus.
• Good knowledge and experience in HPC analysis and data analytics is a plus.