Job Responsibilities:
· To handle enquiries and follow up actions on THM other systems matters.
· To support OAEs in all Coliwoo sites during their absence or as required.
· To manage orders and claims submission by maintenance team
· Monitoring various tracking files and records from all sites
· To provide administrative support as and when needed.
· Compiling weekly and monthly reports
· To work with onsite teams to ensure proper training implemented accordingly.
· To monitor closely the day-to-day functionality of the facilities and provide support to the Operations in liaising with contractors, maintenance and housekeeping team on operations matters when necessary.
· To coordinate with tenants for special requests/appeals eg. Pre-termination request, replacement request, etc., in accordance with Company’s policy and SOP.
· Documentation management of in-house, incoming tenants eg. Tenant background check, collection of tenant particulars, Tenancy Agreement filing, Security Deposit, etc.
· Liaise with the Marketing team and consolidate the Weekly Sales Report
· Maintain the data in the Ibase (system) and automation of operational documents
· Monitor monthly arrears and establish communications with tenants to ensure the payments are made promptly
· Generate, analyse weekly ageing reports and execute the credit control actions for any outstanding payments, including issuance of late fee credit note.
· Present and escalate the necessary credit control issues to the Management in the monthly meeting
· Liaise with Companies and Finance in issuing monthly invoices
· Organize and issuance of the statement of account to the Coliwoo tenants on a monthly basis
· Inventory management and keep record of office supplies
· Perform any other ad-hoc assignments as assigned.
Requirements:
- GCE `O' Level or Diploma in any field.
- Experience in using MS Office
- Quick-witted and take initiatives.
- Excellent communication skills and customer service oriented attitude.
- Able to work under pressure in a fast-paced environment.
We regret that only shortlisted candidates will be notified.