Total 203 Customer Service job vacancies in Selangor

Pacific Senior Living (PSL) is part of the global Columbia Pacific Management Group, headquartered in Seattle, USA, managing numerous modern healthcare and senior living facilities across the world, designed for holistic well-being and rejuvenation with our proven expertise and quality of service. Accommodation, transportation and staff meals provided to successful candidates.

Responsibilities:

The Wellness Associate serves as a frontline employee of the organization and delivers the highest level of care to all residents and guests of PSL.  Assist Senior Wellness Associates and Health & Wellness Manager in carrying out various care-related tasks, reasonably assigned, as well as promote safety and wellbeing of Residents, Guests and other Employees of the Organization.

● Assists residents with activities of daily living, such as bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan

● Allows and encourages residents to do as much of their care as possible while assisting

● Serves meals to residents in the dining room or room and may assist in preparing meals following pre-planned menus

● Ensure residents eat a proper diet and take adequate fluids while respecting the resident’s right to free choice. Record and report changes in resident eating habits to the supervisor

● Initiates and participates in leisure activities provided for residents as described in the activity calendar and encourages residents to socialize and participate in planned activities or programs to develop friendships with other residents

● Maintains residents’ records daily promptly and by company policy and procedures, documents medication distribution where applicable, leisure activities, incidents, and observations; reports any changes in resident’s physical condition and/or behaviour, and visitors, observes and reports the health and emotional condition of each resident, and promptly reports all changes to the supervisor

● Assists residents with medication as defined in medication procedure, assists or supervises residents who self-administer the medication, follow physician orders and state laws to administer medications to residents who cannot self-administer their medications exhibits an understanding of and follows medication policies and procedures

● Maintains a clean, safe, and orderly environment for the residents, performs general housekeeping, and follows cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen and other areas

● Follows proper procedures in emergencies and responds promptly and positively to resident requests for assistance

● Knows the location of each resident, ensures they sign out when they leave the building, and notifies the supervisor immediately if unable to locate a resident

● Encourages teamwork through cooperative interactions with co-workers

Requirements:

● Malaysian Citizens or Permanent Residents only

● Experience preferred, but Fresh Graduates may apply as training will be provided

● Pleasant personality and helpful attitude

● Willing to work in Klang, Selangor

Perks & Benefits

• Employee equity
• Medical insurance

Pacific Senior Living (PSL) is part of the global Columbia Pacific Management Group, headquartered in Seattle, USA, managing numerous modern healthcare and senior living facilities across the world, designed for holistic well-being and rejuvenation with our proven expertise and quality of service. Accommodation, transportation and staff meals provided to successful candidates.

Responsibilities:

The Wellness Associate serves as a frontline employee of the organization and delivers the highest level of care to all residents and guests of PSL.  Assist Senior Wellness Associates and Health & Wellness Manager in carrying out various care-related tasks, reasonably assigned, as well as promote safety and wellbeing of Residents, Guests and other Employees of the Organization.

● Assists residents with activities of daily living, such as bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan

● Allows and encourages residents to do as much of their care as possible while assisting

● Serves meals to residents in the dining room or room and may assist in preparing meals following pre-planned menus

● Ensure residents eat a proper diet and take adequate fluids while respecting the resident’s right to free choice. Record and report changes in resident eating habits to the supervisor

● Initiates and participates in leisure activities provided for residents as described in the activity calendar and encourages residents to socialize and participate in planned activities or programs to develop friendships with other residents

● Maintains residents’ records daily promptly and by company policy and procedures, documents medication distribution where applicable, leisure activities, incidents, and observations; reports any changes in resident’s physical condition and/or behaviour, and visitors, observes and reports the health and emotional condition of each resident, and promptly reports all changes to the supervisor

● Assists residents with medication as defined in medication procedure, assists or supervises residents who self-administer the medication, follow physician orders and state laws to administer medications to residents who cannot self-administer their medications exhibits an understanding of and follows medication policies and procedures

● Maintains a clean, safe, and orderly environment for the residents, performs general housekeeping, and follows cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen and other areas

● Follows proper procedures in emergencies and responds promptly and positively to resident requests for assistance

● Knows the location of each resident, ensures they sign out when they leave the building, and notifies the supervisor immediately if unable to locate a resident

● Encourages teamwork through cooperative interactions with co-workers

Requirements:

● Malaysian Citizens or Permanent Residents only

● Experience preferred, but Fresh Graduates may apply as training will be provided

● Pleasant personality and helpful attitude

● Willing to work in Klang, Selangor

Perks & Benefits

• Employee equity
• Medical insurance

工作内容

1. 负责客户订单相关事宜
2. 维持良好的客户关係
3. ⁠负责处理客户债务对接

工作要求

• 较强的沟通协调能力
• 有一定的抗压能力
• 具有一定的销售经验与技巧
• 精通马来语、英语和华语的听、说、读、写

津貼和福利

• 彈性工作時間（面議）
• 事假
• 開放文化
• 個人發展機會

Pacific Senior Living (PSL) is part of the global Columbia Pacific Management Group, headquartered in Seattle, USA, managing numerous modern healthcare and senior living facilities across the world, designed for holistic well-being and rejuvenation with our proven expertise and quality of service. Accommodation, transportation and staff meals provided to successful candidates.

Responsibilities:

The Wellness Associate serves as a frontline employee of the organization and delivers the highest level of care to all residents and guests of PSL.  Assist Senior Wellness Associates and Health & Wellness Manager in carrying out various care-related tasks, reasonably assigned, as well as promote safety and wellbeing of Residents, Guests and other Employees of the Organization.

● Assists residents with activities of daily living, such as bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan

● Allows and encourages residents to do as much of their care as possible while assisting

● Serves meals to residents in the dining room or room and may assist in preparing meals following pre-planned menus

● Ensure residents eat a proper diet and take adequate fluids while respecting the resident’s right to free choice. Record and report changes in resident eating habits to the supervisor

● Initiates and participates in leisure activities provided for residents as described in the activity calendar and encourages residents to socialize and participate in planned activities or programs to develop friendships with other residents

● Maintains residents’ records daily promptly and by company policy and procedures, documents medication distribution where applicable, leisure activities, incidents, and observations; reports any changes in resident’s physical condition and/or behaviour, and visitors, observes and reports the health and emotional condition of each resident, and promptly reports all changes to the supervisor

● Assists residents with medication as defined in medication procedure, assists or supervises residents who self-administer the medication, follow physician orders and state laws to administer medications to residents who cannot self-administer their medications exhibits an understanding of and follows medication policies and procedures

● Maintains a clean, safe, and orderly environment for the residents, performs general housekeeping, and follows cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen and other areas

● Follows proper procedures in emergencies and responds promptly and positively to resident requests for assistance

● Knows the location of each resident, ensures they sign out when they leave the building, and notifies the supervisor immediately if unable to locate a resident

● Encourages teamwork through cooperative interactions with co-workers

Requirements:

● Malaysian Citizens or Permanent Residents only

● Experience preferred, but Fresh Graduates may apply as training will be provided

● Pleasant personality and helpful attitude

● Willing to work in Klang, Selangor

Perks & Benefits

• Employee equity
• Medical insurance

Job Highlights:

• Competitive Salary Package
• Incentive

Main Purpose of Job:

• The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing.

Job Description:

• Responsible to each separate individual result (collection result).
• Advise customer to make the payment on time.
• React as a reminder to remind customer regarding the payment due date.
• Response customer request based on the customer requirement.
• To ensure to maintain customer service and company image.
• Complete dunning activities based on allocated queues.
• Extensive follow up with customer via phone calls/email/fax to ensure that they pay in accordance to credit term.
• Ensure good clients relationship & service levels.
• Achieve the set standards in collections and financial objectives of collections by the management.

Job Requirement

• Minimum SPM, STPM, Diploma or Degree Holder.
• Fresh graduate are encourage to apply.
• Good communication in English & Malay.
• Well knowledge of PC and proficiency in MS Office.
• Listening skills to empathize and listen to other person’s ideas.
• Persuasion skills in order to move others into positive action, attitudes and behavior.
• Ability to handle & manage stress.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

Job Description

• Lead the design, implementation and execution of system integration projects, ensuring adherence to project timelines, budgets and quality standards. 
• Developing and control the full project-plan lifecycle and identify project responsibilities, delegating phases and elements, acquire necessary research and materials or tools, project site evaluation for project execution. 
• Clarify and communicate project scope of supply, explain engineering design, process flow diagram and plans with customers confidently and precisely. 
• Conduct site visits to assess client needs, conduct installations and deliver training sessions to end-users on system operation and maintenance best practices. 
• Produce detail engineering design on the process according to respective standard (GEP and GMP) and create process flow diagram, layouts, 3D drawing and effective presentation on processes via FDS, Functional Design Specification. 
• Works closely with internal and external stakeholders to execute project plans according to project requirements, standard, quality and safety compliance, local authorities, third party inspection, process warranty and after sales services. 
• Develop and maintain project documentation, including technical specifications, 
  schematics and user manuals. 
• Perform maintenance on the process equipment and restore equipment to normal operating condition and produce service report. 
• Provide technical support and troubleshooting assistance to clients, addressing issues related to system performance, maintenance and upgrades. 
• Assist customers to plan intervals of preventive maintenance, spare parts inventory, analyse risk and recommend consumable and critical spare parts purchase. 

Qualifications 

• Diploma or Bachelor’s degree in any related engineering field.
• Fresh graduate or 2 years of experience in any engineering field.
• Strong interpersonal skills and confident.
• Excellent verbal and written communication skills to work comfortably with people at all levels.
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player.
• In-dept technical knowledge in engineering field.
• Technical minded, attentive learner and detail-oriented.
• Problem solving skill.
• Able to travel locally and overseas. 

Perks & Benefits

• Personal leave
• Personal development opportunities
• Bonus (Yearly & Performance based) 
• Optical and Dental benefits
• Insurance

職位目的

高階業務支援主管在加強我們的支援職能以更好地協助我們的銷售、客戶管理和行銷團隊方面發揮關鍵作用。該職位負責提供策略支援、管理行政任務以及優化流程以提高整體效率和效力。透過確保無縫協調和溝通，高級業務支援主管使我們的團隊能夠專注於推動業務成長並為客戶提供卓越的服務。

主要任務和職責：

• 為銷售、客戶管理和行銷團隊提供全面的行政支持，包括 A&P 索賠管理、A&P 追償安排和信件。
• 監控應收帳款 (AR) 收款並跟進客戶以確保
  及時付款。
• 及時、專業地解決客戶付款問題和差異。
• 協調並促進內部部門和外部利害關係人之間的溝通。
• 管理文件、文件和記錄以確保可存取性和組織性。
• 支持制定和實施策略性舉措，以改善
  業務支援流程。
• 協助專案管理活動，包括追蹤進度、監控
  截止日期和報告。
• 與跨職能團隊合作，解決支援需求並優化
  工作流程。
• 隨時了解行業趨勢和最佳實踐，以不斷改進支援服務。
• 輔導和指導初級支援人員，以確保高水準的績效和
  生產率。

工作關係

高級業務支援主管將與以下團隊和個人密切合作：

• 銷售、客戶管理和行銷團隊了解支援需求並提供協助。
• 管理層使支持計劃與整體組織目標保持一致。
• 跨職能團隊就專案和計劃進行協作。
• 外部利害關係人，包括客戶、供應商和合作夥伴，以促進
  溝通與協調。

資質：

• 工商管理、管理或相關領域的學士及學位，或
  同等工作經驗。
• 擁有類似職位的豐富經驗，最好是在快速消費品行業。
• 強大的組織能力和多任務處理能力，並且對細節非常關注。
• 優秀的溝通與人際溝通能力，具備建構能力
  各個層面的關係。
• 熟練使用Microsoft Office套件和其他相關軟體應用程式。
• 能夠獨立工作、確定任務優先順序並有效地按時完成任務。
• 有專案管理和流程優化經驗者優先。
• 積極主動、適應力強的心態，致力於持續改善。

津貼和福利

• 員工股權
• 事假
• 個人發展機會

ROLE SUMMARY:

As the Business Support Coordinator at ULD Logistics & Distribution Sdn Bhd, you will be responsible to execute and facilitate the daily operations of the company. You will be assisting to coordinate personnel and processes to achieve the effective communication, negotiation, customer-oriented approach and distribution of goods to ensure the smooth operations of a variety of channels aiming for maximum efficiency.

Main Responsibilities

Warehousing 

• Manages warehouse inventory and maintains database.
• Coordinates and schedules the movement of products throughout the warehouse including storage and shipment of finished product.
• Implements daily production and shipping plan, arranging for excess stock to be stored in warehouse
• Manages daily flow of finished products by modifying storage space assignments.
• Confirms availability of items to be shipped by verifying inventory records or conducting inventories of required items.
• Identifies and reports slow-moving product and with approval, arranges for the removal of the product.
• Documents all related activities and completes forms and reports.

Operations 

• Responsible for day-to-day coordination, execution and tracking of sea import and export. Communicate with carriers, terminals, customs brokers, truckers and oversea agents.
• Ensure all shipment documentations are compliant with customs rules and regulations.
• Establish and maintain effective relationships and communication with customer, clients, carriers, forwarders, customs etc. and ensure an impeccable service.
• Complete customs clearances and ensure full compliance to any relevant regulations.
• Manage documentation flows; This includes all operational transactions such as bills of lading (B/L), packing lists, commercial invoices and certificates of origin, licenses etc.
• Coordinate the collection/delivery processes and manage this until the final destination according to customers’ requirements.
• Handle customers’ inquiries, requests, and complaints related to delivery, billing statements preparations and validations.

Customer Service & Indoor Sales

• Communicating with customers, making outbound calls to potential customers, and following up on leads. Understanding customers' needs and identifying sales opportunities. 
• Answering potential customers' questions and sending additional information per email.
• Routing qualified opportunities to the appropriate sales executives for further development and closure.
• Other ad-hoc tasks, urgent duties and projects as well as assignments.

Job Highlights

• Inhouse training and upskilling programs.
• Passionate, innovative and energetic work culture.
• Career development, advancement and growth potential.

Job Description & RESPONSIBILITIES

• Follow team to delivery, installation works at customer sites such as install power track, connectors, switches & etc.
• Assist on loading/unloading, booth setup, packing for exhibition activities etc.
• Work closely with internal department such as sales support, warehouse etc.
• Provide support, maintain good job performance and provide good service quality to customers.
• Ad-hoc technical and operations support task as require.
   
  REQUIREMENTS
• Candidate must possess at least a SPM, Professional Certificate, Diploma etc.
• At least 3-5 years of working experience in wiring or electric technical/operations background. Junior without experience will be provided training.
• Mature, self-initiative, multi-tasking and team player.
• Able to communicate with all levels of people.
• Able to converse and understand Bahasa Malaysia, English, Chinese is preferrable.
• Alternate Saturday(s) and able to work when necessary.
• Work location at Sunway Damansara Technology Park, Petaling Jaya.

Perks & Benefits

• Medical insurance
• Open culture
• Personal development opportunities

職位說明和職責

• 跟隨團隊到客戶現場進行交付、安裝工作，例如安裝電源軌道、連接器、開關等。
• 協助裝卸、攤位搭建、展覽活動包裝等。
• 與銷售支援、倉庫等內部部門密切合作。
• 為客戶提供支援、維持良好的工作績效並提供良好的服務品質。
• 根據需要臨時技術和營運支援任務。
  
  要求
• 候選人必須至少擁有SPM、專業證照、文憑等。
• 至少 3-5 年接線或電氣技術/操作背景工作經驗。沒有經驗的初級人員將接受訓練。
• 成熟、主動、多任務、具備團隊合作精神。
• 能夠與各個層級的人進行溝通。
• 能夠溝通和理解馬來語、英語、華語者優先。
• 每隔一個星期六，必要時能夠工作。
• 工作地點位於八打靈再也雙威白沙羅科技園。

津貼和福利

• 醫療保險
• 開放文化
• 個人發展機會

角色總結：

作為 ULD Logistics & Distribution Sdn Bhd 的業務支援協調員，您將負責執行和促進公司的日常營運。您將協助協調人員和流程，以實現有效的溝通、談判、以客戶為導向的方法和貨物分配，以確保各種管道的順利運作，以實現最大效率。

主要職責

倉儲

• 管理倉庫庫存並維護資料庫。
• 協調和安排整個倉庫的產品移動，包括成品的儲存和運輸。
• 執行日常生產和運輸計劃，安排多餘庫存存放在倉庫
• 透過修改儲存空間分配來管理成品的日常流程。
• 透過驗證庫存記錄或對所需物品進行盤點來確認要運送的物品的可用性。
• 識別並報告滯銷產品，並在獲得批准後安排移除該產品。
• 記錄所有相關活動並填寫表格和報告。

營運

• 負責海運進出口的日常協調、執行和追蹤。與承運人、碼頭、報關行、卡車司機和海外代理商溝通。
• 確保所有裝運文件均符合海關規則和規定。
• 與客戶、委託人、承運人、貨運代理、海關等建立並維持有效的關係和溝通，確保提供無可挑剔的服務。
• 完成清關並確保完全遵守任何相關法規。
• 管理文件流程；這包括所有營運交易，例如提單 (B/L)、裝箱單、商業發票和原產地證書、許可證等。
• 根據客戶的要求協調收集/交付流程並管理直至到達最終目的地。
• 處理客戶與交付、帳單準備和驗證相關的詢問、請求和投訴。

客戶服務和室內銷售

• 與客戶溝通，向潛在客戶撥打外線電話，並跟進線索。了解客戶的需求並識別銷售機會。
• 回答潛在客戶的問題並透過電子郵件發送附加資訊。
• 將合格的機會分配給適當的銷售主管，以進行進一步的開發和結束。
• 其他臨時任務、緊急職責和項目以及指派。

工作亮點

• 內部培訓和技能提升計劃。
• 充滿熱情、創新、充滿活力的工作文化。
• 職業發展、進步和成長潛力。

工作總結

該角色涉及各種職責，包括但不限於：

• 透過公司 CRM 準確快速地記錄、分配和/或升級支援請求
• 透過遠端應用程式、電話和電子郵件提供客戶支持
• 需要時現場支援
• 軟硬體測試
• 端對端系統安裝
  最終用戶培訓
• 輪流值班後的支持
  

工作要求

• 候選人必須至少擁有電腦科學/資訊科技領域的文憑/高級/高級/研究生文憑、學士學位/研究生文憑/專業學位或同等學歷。
• 所需語言：馬來語和英語。普通話將是一個額外的優勢。
• 所需技能：MySQL、Microsoft Office、PHP、
  基本的伺服器、工作站和基本的技術故障排除技能是額外的優勢。
• 熟練或熟悉作業系統（Windows、Linux）設定、診斷和基本使用者操作。
• 最好是電腦科學/資訊科技或同等專業的入門專業。
• 必須有責任感，良好的溝通能力
• 擁有自己的交通是一個額外的優勢。
• 鼓勵應屆畢業生申請
• 職缺：2
  

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 事假

Job Summary

The role involves various duties including but not limited to:

• Accurately and quickly log, assign and / or escalate support tickets through company CRM
• Customer Support via remote applications, phone and email
• Onsite Support where required
• Software and Hardware Testing
• End to End system installations
  End User Training
• After Hours support on a rotating roster
   

Job Requirements

• Candidate must possess at least Diploma/Advance/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/ Professional Degree in Computer Science / Information Technology or equivalent.
• Required language(s) : Bahasa Malaysia and English. Mandarin will be an added advantage.
• Required Skill(s): MySQL, Microsoft Office, PHP,
  Basic Server, Workstation and basic Technical troubleshooting skills is an added advantage.
• Proficiency or familiarity with operating system (Windows, Linux) setup, diagnosis, and basic user operations.
• Preferably Entry Level specialized in Computer Science / Information Technology or equivalent.
• Must have a sense of responsibility, Good Communication skills
• Possess own transportation is an added advantage.
• Fresh Graduates are encouraged to apply
• Vacancies: 2
   

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Personal leave

The Customer Relationship Management is responsible building relationship and pipeline for the various sales team whilst providing support to the team Manager.

Job Description:

• Maintain daily operations of the inbound/chat sales channel to ensure business coverage and team SLA.
• Provide floor support and monitor random calls/chats to identify coaching opportunity in order to improve quality, correct errors and upskill sales.
• Assist Sales Manager in team motivation and drive team to meet sales conversion target and maintain team performance KPI.
• Assist in onboarding, regular training and development of new hires.
• Support Sales Manager in planning and successful execution of projects, and manage change effectively.
• Maintaining timely of daily, monthly, and quarterly performance reports for internal and external clients.
• Adhere to task as on-demand basis assigned by supporting the management.

Job Requirements:

• Diploma or Degree in Marketing, Business Administration, Communications, or equivalent
• 2 years experienced in supervising sales team with success track record
• 3 years experienced in Business-to-Business (b2b), phone based sales or any related field
• Proficient in Microsoft Office, Excel and PowerPoint
• Experience with Oracle and Salesforce.com or similar CRM tool, is an added advantage
• Experience handling operations in Shared Service or in a BPO environment is an added advantage
• Fluent in spoken and written English, Mandarin literate is a bonus as the role may require engagement with mandarin speaking client
• Passionate for leadership development and strive toward team success
• Resilience, positive with can-do attitude

Perks & Benefits

• bonus
• annual leave
• medical leave
• allowance
• epf
• socso
• eis

工作職責：

• 與銷售、財務、倉庫、拖運、運輸、營運部門和其他相關部門以及外部各方進行內部協調，以滿足代理商或客戶的要求。
• 與客戶、代理商、班輪公司和代裝船公司溝通並建立良好的融洽關係。
• 組織工作流程以滿足每次出貨的時間範圍要求，並監控每次出貨的每日出貨更新，以便及時、準確地更新客戶或代理商的資訊。
• 監控客戶或代理商的詢問是否已及時回覆並採取相應行動。
• 就所有營運相關事宜與客戶、代理商、營運和服務提供者聯絡。
• 安排和處理特殊要求/ADHOC 運輸。
• 在裝運日期之前向代理商提交預警，安排向承運人/班輪付款，並在貨物到達目的地之前向代理商提交所有必需的文件。
• 及時提交已關閉的工作任務以開立發票。
• 準備客戶出貨計畫。
• 溝通並報告客戶的出貨狀態。
• 準備並提供每月KPI報告和客戶要求的月度報告。
• 監控出貨和任何其他相關記錄均已相應維護和更新。

津貼和福利

• 附近的公共交通
• 定期團隊活動
• 醫療保險