Total 31 Customer Service job vacancies in Johor Bahru, Johor

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.
   

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.
   

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 

Requirements:

• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Location : Johor, Kuala Lumpur and Penang Candidates Wanted 

Job Requirements

• Candidate must possess at least Diploma/Advanced/Higher/ Graduate Diploma in Engineering (Mechanical) or equivalent.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Willing to learn.
• Requires relevant semiconductor / mechanical / pcb industry experience
• Required language(s) : Chinese, English, Bahasa Malaysia.
• Preferable Chinese Speaking candidates.
• Fresh graduate are welcome to apply.
• Ambitious, Self-Motivated, Team Work and Independent.
• Coordinate and work with colleagues to meet and achieve target.
• Possess own transport and willing to travel.
• Able to start work immediately.
• Can work with minimum supervision.
• Have knowledge in machinery is an added advantage.
• Position available in Johor, Penang, Kuala Lumpur.
• Flexibility and willingness to travel frequently to assigned locations, including Kuala Lumpur, Penang, Singapore, and Indonesia.

Job Responsibility

• Provide on-site technical support to customers in various locations, including Kuala Lumpur, Penang, Singapore, Indonesia, and other assigned areas.
• Conduct technical training for the machines we sell to enhance understanding of product features and performance.
• Respond to service requests promptly, troubleshoot machine issues, and deliver effective solutions.
• Collaborate with the sales team, offering technical support to ensure customer satisfaction with our products.
• Maintain close communication with customers, building positive working relationships to foster customer loyalty.
• Attend to sales enquiry & achieve sales target.
• Gather and record customer feedback, providing product improvement suggestions to the research and development team.
• Participate in the development of maintenance plans to ensure optimal performance of equipment.
• Contribute to the expansion of our customer base by actively participating in efforts to acquire new clients.
• Complete reports assigned by the headquarters, including but not limited to detailed records on technical support, customer feedback, and sales trends.
• Provide quotations to customers and recommend suitable equipment based on their needs.
• Prepare and deliver technical proposals explaining products & services to customers.
• Purchase of spare parts or equipment.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Casual dress code
• Company trips
• Work visa sponsorship
• Personal leave

Job Responsibilities 

• Investigate and analyze various risk behaviors such as fraud, phishing, account theft, etc., and make correct handling to reduce user losses and improve user satisfaction.
• Continuously monitor user behavior, write investigation reports on identified risk control cases and analyze risk data.
• Continuously identify risk cases, maintain case database and summarize behavioral characteristics through risk management and real-time monitoring.
• Timely discover data anomalies and synchronize relevant departments to avoid losses.
• Experience in anti-fraud/AML related positions is preferred, experience in data analysis is a plus. 
  
  Job Requirements
• Bachelor's degree or above.
• More than 1-year experience in risk investigation and analysis.
• Fluent in spoken and written Mandarin Chinese
• Experience in anti-fraud, anti-money laundering, transaction monitoring, case handling functions in payment institutions, exchanges, banks, and related industries is preferred.
• Strong language communication skills and good written expression skills
• Good at teamwork and cross-departmental collaboration
• Have strong logical thinking ability and data analysis ability, disassemble and analyze data.
• Night shifts are required.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 
  
  Requirements:
• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.
   

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.
   

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

Job Description of Sales Support Executive

As a Sales Support Executive, you will be part of an international working environment where you will gain and develop in-depth know-how of the ship recycling lifecycle solutions for marine vessels.

Responsibilities

- Providing administrative support and working close relations with colleagues within Sales Team, APAC.

- Preparing proposal packages based on service offer request for APAC sales opportunities.

- Provide secretarial support for the CEO and Head of Business Development, APAC.

- Identifying the different Metizoft software solutions products and equipment sold.

- Creation of appendices (manuals, responsibility matrices, parts and working hours) for different sales exercises.

- Coordinating proposal and inputs with various internal stakeholders and Sales team and IHM team.

- Support and acting as a liaison between Sales, Business Lines and other internal functions. Performance related matters.

- Participating in customer negotiations if required.

- Maintaining Salesforce CRM and other system information that’s relevant to the support function.

- Support and attend exhibitions, seminars, external training whichever deem necessary by the company to upgrade their employee skills sets.

- Generate Monthly reporting of plans and activities

- Assisting with any other ad hoc duties assigned by the Line Manager

Requirements

- Candidate must possess a Bachelor’s degree / Diploma in Engineering, preferably in fields such as: Enviroment Engineering and Management, Marine Engineering, Finance or Sustainability.

- Fresh graduates are welcome to apply, training will be provided.

- Minimum 3 years of working experience in task related to complex sales activities, marine compliance and marine regulations.

- Relationship building and team player approach with good communication and administrative skills.

- Attention to details and awareness of how they fit into the bigger business picture.

- Systematic and organised approach to work.

- Understanding and willingness to learn about existing and possible after sales business.

- The candidate must be fluency in both English and Chinese is essential (Verbal/written), as effective communication and interpersonal skills are crucial for engaging with our Chinese-speaking clientele in the course of our business operations.

-Excellent PC literacy, especially in MS Excel, MS PowerPoint, and MS Word.

Benefits

- Medical/Dental Insurance benefits

- Mobile phone allowance

- Birthday leave

- Annual wage supplement

If you are keen to make an impact to the environment and a better future, please send your CV via portal.

This position is open to Only Singaporeans and PR

Responsibilities:

• Handle customer service hotline and provide first level of support
• Provide quality customer service to customers over the phone
• Listen, probe and question in order to clarify and understand customer needs
• Any other ad-hoc tasks assigned

Requirements:

• Singaporeans only
• N Level and above
• Proficient in relevant computer applications (Microsoft Applications)
• Able to multitask
• Able to commit to office hours desk-bound (9am to 6pm from Mondays to Fridays and alternate Saturdays/Sundays)

Additional Information:

• Starting basic salary of $1,700
• 12 weeks probation
• Confirmation increment depending on performance during probation
• Incentives are applicable upon confirmation
• Workplace at 203 Henderson Road, Henderson Industrial Park Wing A #10-13 Singapore 159546

You will be an integral member of the education and training team to plan, co-ordinate and support the administrative operations of the education and training of medical, allied health and nursing staff at NHCS. You will collaborate with internal stakeholders and external agencies to develop and plan for short-term and long-term strategic plans. You will also coordinate and manage the initiation, implementation and evaluation of projects to advance NHCS’s education and training strategic and operational goals.

Requirements

• Degree holder, preferably in training, education or project management
• A meticulous team player with excellent organisational and communication skills
• Proficient in Microsoft Office applications

The Trading Support Engineer is primarily responsible for managing DTL’s trading environment and ensuring that everything runs smoothly. This involves configuring, monitoring and optimising the firm’s trading with a focus on risk management and control. We are looking for dependable individuals with a can-do attitude and exceptional attention to detail.

The team oversees core operational processes and participates in projects and initiatives that will help streamline critical workflows. As a Trading Support Engineer, you will be able to gain extensive exposure to market access, trade monitoring, process optimization, system enhancement, alpha management and automation.

Responsibilities

• Monitor global trading activities and analyse and troubleshoot issues that may arise in the normal course of business in a timely and accurate manner
• Work collaboratively with researchers and developers and be their first line of support for any queries
• Identify opportunities to automate and streamline legacy processes to enhance productivity and controls
• Analyze post-trade data to evaluate the performance of trading strategies and algorithms in different stock markets and identify potential trading risks

Qualifications

• Proficient in Python scripting
• Comfortable with Linux (from support/ monitoring perspective)
• Strong business judgement and ability to identify and escalate issues
• Excellent problem-solving skills

The following are bonuses

• Understanding of market data/ order entry systems
• Interest in the financial markets
• Open to work in night shift hours

Job Description & Requirements

Responsibilities:

• Determine optimal logistics operating solutions for customer
• To support implementation of projects handover, and on occasion, take the lead to develop and cross-functional implementation of value-added supply chain solutions
• Be responsible for sales lead, tenders and RFQ
• Maintain regular contact and develop new business with existing customers
• Lead the operation team in handling customers’ enquiries
• Consistently monitor our service standards and work with our operations team to drive suppliers and operation teams across all areas of responsibility ie lead times, complaints, escalation
• Work together with relevant stakeholders
• Perform any ad hoc duties / projects as assigned by the management

Requirements:

• Minimum Diploma in Logistics/Supply Chain
• At least 5 years of relevant experience in Logistics/Supply Chain
• Microsoft office (outlook, powerpoint, words and excel)
• Good communication and interpersonal skills
• Independent and Initiative
• Strong in analytical skills
• Customer oriented

The Centre for Population Health Research and Implementation (CPHRI) is a centralised platform for population health research, innovation, implementation and evaluation activities at the SingHealth Regional Health System. CPHRI aims to seamlessly leverage data and technology to guide and support population health initiatives and accelerate the implementation of research findings in care delivery and improvement.

You will assist the Research Fellow and Manager by providing secretariat support to various research meetings. You will help with developing the programme evaluation plans, engaging the programme stakeholders and coordinating meetings. You will also assist with the logistical preparation for recruitment drive. Additionally, you will be required to do data entry as well as record keeping.

Requirements:

• Bachelor’s Degree in Public Health, Statistics, Biological Sciences, Social Science, Epidemiology with at least 1 year of relevant experience
• Good knowledge with Microsoft Office softwares
• Experience in using any statistical package (SPSS/STATA/SAS) or qualitative analysis software Nvivo
• Good verbal and written communication skill
• Good interpersonal skills and ability to work both independently and in a team

You will be part of the SingHealth Duke-NUS Transplant Centre (SD Transplant Centre) team that strives to deliver value and quality work. Your main base will be at the SDTC office located at National Heart Centre Singapore but you may occasionally need to travel to SKH, SGH, and CGH for coordination purposes. You will provide general secretariat and administrative support to the SD Transplant Centre and its counterparts across various transplant programmes. These include working with diverse stakeholders within and outside SingHealth to coordinate data entry and research projects and activities. You will also be tasked with providing coordination, administrative, and logistical support for departmental and cluster-level meetings and assist with data compilation. Additionally, you will be responsible for maintaining accurate and up-to-date documentation for Institutional Review Board (IRB) submissions and approvals, as well as assisting in organising study materials such as informed consent forms, case report forms, and study protocols. Your role will also involve coordinating communication between investigators from different institutions and research participants, and actively participating in study meetings, conferences, and trainings as required.

You should be an individual with meticulous organisation skills, a disposition for continuous learning, and the ability to think interdependently. You should be able to communicate your ideas with clarity and provide concise presentations and meeting minutes for the department, as well as update project agreement forms.

You will also be expected to manage multiple timelines, see through tasks to fulfilment in a timely manner and possess the flexibility to respond to changes within your scope of work.

Requirements

• Diploma in any discipline.
• Proficiency with Microsoft applications.
• Good interpersonal and organisation skills.
• Meticulous and attentive to details to ensure accuracy of the work.
• Good with numbers.
• Able to work both independently and in a team.

About Us

RDI Home Pte Ltd is a Singapore based start-up which is on a mission to enable elderly to live independently in a safe, healthy, and happy manner for as long as they can. We are dedicated to harnessing the power of technology to revolutionize senior healthcare. Our state-of-the-art solutions ensure the safety of our elderly population, allowing them to enjoy the independence of living alone without compromising on their health and safety.

We have launched a home monitoring service in Singapore and are looking for passionate and motivated candidates who want to make an impact in the care of our elderly population.

As an integral part of a high performing team, you will be working closely with the Customer Success Manager and the Service Operations team.

You will be managing the relationship between the Company and our elderly customers and caregivers.

Responsibilities:

• Provide exceptional customer service
• Schedule appointments and conduct home visits/ phone calls to elderly customers
• Conduct health assessments and interviews for data collection and behavioural insights
• Handle customer enquiries and feedback via phone calls, Whatsapp messages and roadshows
• Assist Manager to investigate fall alerts using the Company’s software application
• Maintain updated records of communication with elderly customers
• Assist in pre-sales and post-installation meetings with elderly customers
• Ensure elderly customers and their caregivers are trained to use the system
• Assist to prepare and conduct group presentations to Seniors and/or their caregivers.
• Perform administrative tasks and assist with ad-hoc duties when required.

We are looking for passionate and committed candidates who are:

• Patient and enjoy helping seniors and their families, Willing to go the extra mile
• Good in interpersonal and communication skills, especially with elderly
• Tech savvy and able to learn and use Microsoft Office and other IT systems
• Fluent in written and spoken English, and another local Singapore language or dialect
• Experience in Elder Care, Social Services, or Customer Service would be an advantage.
• Diploma from a recognised institution with at least 3 years working experience
• Those who are shortlisted will be expected to undergo a situational test during the interview.

RDI Home is an equal opportunity employer and values diversity in its workplace. All qualified applicants will receive consideration for employment.

Interested candidates are invited to submit a resume, and any relevant project/portfolio links by email to contactus@rdihome.com.

Our client, a well-established MNC is seeking for a Customer Service Officer ( Face To Face ) - Up To $ 2,800.00 + AWS + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour

Requirements

• Min a Diploma in Customer Service Relation/ Hospitality / Tourism or relevant / O or N Level
• At least 1 to 2 years experience providing face to face Customer Service functions.
• Willing to work in a fast pace environment
• Candidates from Retail or F&B industry are welcome to apply
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary: Up to $ 2,800.00 + AWS + Attractive Bonuses
• 5 days work week, Office Hour
• Central area

Interested candidate can send in your resume with a photo attached (word format prefer) to grayson.su@thetalentnetwork.com.sg