Total 18 Manager level Quality Assurance / Control job vacancies in Johor Bahru, Johor

Key Responsibilities

• Ensuring a consistently high-quality experience for end-users.
• Leading a team to oversee quality activities in assigned markets.
• Monitoring and ensuring quality and regulatory compliance of external manufacturers and distributors, including the identification and resolution of non-compliance.
• Oversee new product introduction and supplier qualification, ensuring continued quality compliance of partners.
• Maintain QMS alignment with international standards, health authorities, regulatory guidelines, and company standards.
• Perform batch release in respective markets to ensure compliance with GMP and regulatory requirements.
• Ensure change controls, deviations, CAPA management, recall activities are managed timely and effectively.
• Oversee new product introduction and supplier qualification process.

Requirements

• Bachelors in Science (or a related discipline).
• At least 10 years' experience in the life science industry (e.g. pharmaceuticals, medical devices, and health supplements) in the quality function with strong technical knowledge in GxP.
• Experience leading teams and quality improvement projects.
• Strong business acumen, problem-solving capabilities, communication skills and stakeholder management are important for this position.

To apply, submit your most updated resume showcasing relevant qualifications and experience.

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We're always looking out for the best talents in the life science industry. If you are currently seeking exciting opportunities within the pharmaceuticals, medical devices, in-vitro diagnostics (IVD), or consumer health industry, do reach out for a confidential chat.

Principal Consultant: Cheong Yee Yin | Registration Number: R22108633 | EA License Number: 17C8502

My client, a rapidly expanding pharma company is looking out for a head of quality Operations,2 positions, for their business regions.

Details of the roles as mentioned below:

Purposes of Role

To lead a team of Quality professionals who oversee all aspects of Quality Operations in the specified markets.

To be responsible for oversight of quality aspects of our network of manufacturing and distribution partners

To ensure the team maintains policies, procedures, and quality systems in compliance with a) Government guidelines, b) regulations or work practices; and c) Corporate expectations.

1. Leading Change/Transformation

• Develops and communicates clear objectives for the regional QA team emphasising the need to look beyond the quality perspective and apply business acumen.
• Leads the regional quality operations team, providing clear guidance to ensure quality operations plays a vital role in achieving business objectives.
• Plays a vital role in establishing and maintaining a risk-based and effective approach to quality operations.

2. Team Management

• Ensure each QA member has a performance plan consistent with business and department objectives.
• Plan, lead and direct operations of the QA operations group.
• Ensures QA team members are partners to the business and support achieving business success.
• Measure and improve productivity of the QA team and report progress to management executive team via metrics.

3. Collaboration and stakeholder management

• Represent region in key quality governance meetings and collaborate with organisation to complete quality activities.
• Functions as an integral part of the Quality Ops Leadership team
• Partners with various functional leaders to achieve business outcomes.

Other skillsets and attributes

• Min. 10 years working in Life Sciences, Pharmaceutical or Consumer Healthcare industry.
• Minimum requirement is a tertiary qualification (BSc or equivalent) in chemistry, pharmacy, or a related discipline. Post-graduate qualifications preferred (science or business)
• Lead effectively through times of crisis and ambiguity.
• Strong collaboration and stakeholder management capabilities. Build and maintain relationship at all levels of the organization.

How to Apply:

Interested applicants may apply by sending in your updated résumé (in MS Word format) to my email or apply directly:

Consultant: Tan Jun Jie

EA personnel reg. no.R1878852

EA License No. 17C8502

My client, a rapidly expanding pharma company is looking out for a head of quality audit,systems and compliance.

Details of the roles as mentioned below:

Purposes of Role

To lead a team of Quality professionals who oversee all aspects of Quality Audit, Systems and Compliance globally.

To maintain quality management systems in compliance with relevant competent authorities (e.g. PICs GMP) and company compliance requirements.

To oversee internal quality compliance of internal business stakeholders with Company’s Quality Management System globally

1. Leading Change/Transformation

• Identifies continuous improvement opportunities across the Quality Management System, including eQMS and other quality IT systems.
• Leads the global prescription products operations team, providing clear guidance to ensure quality operations plays a vital role in achieving business objectives.
• Plays a vital role in establishing and maintaining a risk-based and effective approach to quality operations

2. Team Management

• Performance plan of staff members to be reviewed at regular intervals to ensure performance is tracked against agreed objectives.
• Measure and improve productivity of the QA team and report progress to management executive team via metrics.
• Empower team members to take ownership of their roles and responsibilities and see themselves as accountable for business success.
• Plan, lead and direct operations of the QA Audit, Systems and Compliance Group

3. Collaboration and stakeholder management

• Functions as an integral part of the Quality Ops Leadership team
• Represent function in key quality governance meetings and collaborate with organisation to complete quality activities.

Other skillsets and attributes

• Min. 10 years working in Life Sciences, Pharmaceutical or Consumer Healthcare industry.
• Strong background and expertise in quality management with a focus on overall business requirements.
• Experience in conducting site audits with at least 5 years audit experience as Lead Auditor, preferably with auditor certification by an industry recognized body e.g. ASQ.
• Knowledge of GMP/ ISO standards, international regulations, and industry good practice of a manufacturing environment.

How to Apply:

Interested applicants may apply by sending in your updated résumé (in MS Word format) to my email or apply directly:

Consultant: Tan Jun Jie

EA personnel reg. no.R1878852

EA License No. 17C8502

My client, a rapidly expanding pharma company is looking out for a head of quality - Prescription Products and Global Centre of Excellence, for their business regions.

Details of the roles as mentioned below:

Purposes of Role

To ensure our patients and consumers experience a consistently high-quality standard across our prescription products.

To lead a team of Quality professionals who oversee aspects of Quality Operations relating to our prescription portfolio and other products requiring a higher degree of quality oversight.

To coordinates process improvements from across region-focused quality operations teams to refine global quality processes.

To be responsible for oversight of quality aspects of our network of manufacturing and distribution partners relating to our prescription products

1. Leading Change/Transformation

• Leads the global prescription products operations team, providing clear guidance to ensure quality operations plays a vital role in achieving business objectives.
• Develops and communicates clear objectives for the Global Prescription Products and Global Centre of Excellence QA team emphasising the need to look beyond the quality perspective and apply business acumen.

2. Team Management

• Ensure each QA member has a performance plan consistent with business and department objectives.
• Measure and improve productivity of the QA team and report progress to management executive team via metrics.
• Ensures QA team members are partners to the business and support achieving business success.
• Plan, lead and direct operations of the QA operations group.

3. Collaboration and stakeholder management

• Functions as an integral part of the Quality Ops Leadership team
• Partners with various functional leaders to achieve business outcomes.

Other skillsets and attributes

• Lead effectively through times of crisis and ambiguity.
• Min. 10 years working in Life Sciences, Pharmaceutical or Consumer Healthcare industry.
• Minimum requirement is a tertiary qualification (BSc or equivalent) in chemistry, pharmacy, or a related discipline. Post-graduate qualifications preferred (science or business)
• Strong background and expertise in quality management with a focus on overall business requirements.

How to Apply:

Interested applicants may apply by sending in your updated résumé (in MS Word format) to my email or apply directly:

Consultant: Tan Jun Jie

EA personnel reg. no.R1878852

EA License No. 17C8502

The SingHealth Operation Technology (OpTech) Team provides comprehensive support for Medical Devices and Operation Technology Systems (MDOTS) and SingHealth managed systems. In the face of accelerated digitalisation and the rapid adoption of advanced healthcare technologies such as robotics and AI, the landscape of healthcare consumerism is evolving and the integration of Telehealth with OpTech is a key solution to meet future healthcare demands. The incumbent plays a key role in overseeing the successful procurement, evaluation, and deployment of OpTech-managed projects within SingHealth, ensuring compliance to SingHealth policies and processes.

As the Assistant Manager / Senior Executive (Security and Compliance), Operational Technology, you will be responsible for the following:

• Implement a systemic process to evaluate MDOTS’s vulnerability on an ongoing basis and execute risk mitigation activities.
• Provide essential information to facilitate leadership decisions regarding risk to organisational operations and medical devices across SingHealth.
• Provide consultation and advice to SingHealth Institutions regarding HIM compliance so that agencies can make informed decisions and stay aligned to HIM Security policies and standards.
• Establish processes and framework to means to monitor and track compliance and deviations.
• Oversee regular checks to ensure compliance post implementation and during operations.
• Manage IT incidents related to MDOTS, conducting timely root cause analyses implementing corrective actions, and enforcing them to prevent recurrence.
• Participate in strategic initiatives or ad-hoc projects when required.

Job Requirements

• Degree in Computer Engineering, Computer Science, Information Systems, Business, or equivalent will be advantageous.
• Minimum 4 years of experience in the IT industry, with at least 2 years in an operational IT security or risk management role. Candidates with more years of experience may be considered for the Manager role.
• Experience and knowledge of Healthcare/Gov IT, Security and Procurement policies and best practices is an advantage.
• Certification in CITPM, ITIL, CISSP, CISA, COMIT will be advantageous.
• Highly proficient in cybersecurity and IoT/IoMT and the relationship between them.
• Demonstrate proficiency in problem-solving, analytical thinking, decision-making, and conceptualisation.
• Strong written and verbal communication and influencing skills to work with stakeholders of different levels.
• Self-motivated with initiative and ability to work independently

You will report to the Assistant Director and Director in the management, monitoring and validation of cardiac-related clinical data. You are responsible for collecting, coordinating and processing, as well as ensuring quality control of these data.

You will provide oversight for quality assurance activities and evaluate the effectiveness of the quality assurance programmes. You will manage the team through data validation and management exercise according to the Ensure Safer Systems’ requirements.

You will manage and facilitate value-based (VDC) projects with internal and external stakeholders, which includes overseeing the functions of the value driven care committee such as collecting and analysing data, developing methodology for measuring clinical quality indicators, and working with domain heads on interventions to mitigate the clinical quality performance trends. You will render support in audits and licensing requirements by the Ministry of Health. You will also promote and encourage staff participation in quality improvement programmes through providing project consultancy and leading the team in case analysis and following up on areas for improvement.

You are required to integrate and analyse data using statistical methods, perform analysis and work with teams to coordinate projects assigned. You will also coordinate meetings and document its proceedings, prepare reports, and participate in the implementation of improvement initiatives towards enhancing patient care.

You are responsible to lead and mentor team members as well as afoster good communication and teamwork within the department.

The selected candidate will be offered employment on 2-year renewable contractual terms.

Job Requirements:

· Recognised degree in health science, allied health or nursing with at least 4 years’ relevant experience in a healthcare industry

· Experience in benchmarking and statistical tools and techniques, and knowledge in improvement methodology tools and techniques

· Proficient in Tableau would be an advantage

· Proficient in Microsoft Office applications

· Able to work independently with strong analytical, problem-solving and organisational skills, and a good eye for detail

· Good oral and written communication skills

Contract Duration: 2 years

About the role:

• Review all project and repair scope of work for completeness an adequacy in standard, specifications and requirement.
• Analyzes operational or project specific quality risks and objectives and produces supporting Quality Plan for all project execution.
• Actively involve and coordinate all operational pre and post job brief with lessons learnt for continuous improvement cascade among team on timely manner.
• Ensures that quality risks in all operations and third parties contractors are identified, captured for Risk Assessment Evaluation, managed and their performance periodically monitored and reviewed for purpose of continuous improvement.
• Ensure contractors’ technical audit qualification process with personnel competency requirement satisfy each project scope prior to their engagement in any of the company project.
• Monitors and analyzes Service Quality leading indicators, results, trends and performance indicators; ensuring remedial work plans address negative trends.
• Ensures effective Service Quality Investigation conducted to all relevant level of the business unit including, but not limited to, root cause identification, remedial work plan (RWP) development and effective closure of all incidence/failures.
• Ensure timely close out of all Non Conformity issues with action plans monitored for effective implementation.
• Ensure immediate resolution of all incidence with implementation of corrective and preventive action plans that reduces error to barest minimum with lessons learnt cascaded among various departmental for future recurrence.
• Conducts Management reviews with senior management to assess the effectiveness of the Quality Management Systems and identifying required improvements.
• Ensure sustainability of all relevant Quality Management System (ISO 9001:2015) relating to White Dove business.
• Coaches all relevant functions of business unit to ensure optimum SQ and Compliance, providing internal or external training where needed.
• Ensure operations and other relating supporting functions compliance to processes and procedures.
• Liaise with various certification bodies for ISO 9001 process certification and renewal of applicable certificates.
• Coordinate and participate in planned audit schedules in respect to Internal, supplier/vendors’, third party and client audit with timely close out of all Non-Conformances.
• Ensures that all other required audits, self-assessments and inspections are carried out and that relevant remedial work plans are developed with effective closure.
• Develops and maintains Managers awareness and ensures that Quality is an integral part of Line Management responsibilities and objectives. Advises Management on quality communication, visibility and corrective action required.
• Supports line management to define, implement, and monitor Service Specific KPI’s.
• Assist with the coordination of Client Service Quality Reviews of all projects and coordinate with clients’ representative in resolving all quality issues.
• Ensure total implementation of clients’ feedback mechanism and regular review for system improvement and share measures with clients.
• Have good knowledge and understanding of business unit field operation to identify area of challenges that hinder optimum service delivery and give support to foster lasting solution.
• Ensure process compliance and adequate inspection of all procurement activities and resources into all operations.
• Ensure all material incorporated into company projects undergo thorough quality checks/verifications with integrity/Pressure Testing as applicable and confirm fit for purpose.
• Establish and implement Contractors Performance Evaluation System as a Key Performance Indicator (KPI) for their continual engagement.
• Ensure all equipment and measuring and monitoring devices reliability and validity fit for purpose.
• Coordinates and facilitate all Company Assets Integrity Management System (AIMS) to aim at ensuring longevity of company assets in accordance with industry standard codes and practices as suitable and sufficient for optimal productivity

About you:

• Minimum 20+ years experience
• Bachelor Degree in Engineering of Higher
• Project Design experience especially for onshore petrochemical / refining facilities for Major Capital Projects
• Demonstrated ability to lead and coordinate project execution, digitalisation and Construction Activities
• Good working knowledge on FEED and Detail Design requirements

*Please note that only shortlisted candidates will be contacted.

EA Name: KIngsforce Management Services Pte. Ltd.

EA License: 94C3545

EAP Name: Paola Jane Ofrasio Fajardo

EAP Reg. No: R1325507

• Oversees audit planning, field work, and audit reporting; prepares reports, and communicates findings and recommendations to management.
• Review audit work papers prepared by the audit staff to ensure compliance with the firm's audit methodology.
• Responsible for the daily supervision of audit staff and responsible for the development of audit staff and the completion of performance evaluations.
• Excellent communications skills, strong analytical and problem solving skills.
• Technically-sound and committed with good positive working attitude.
• Able to perform under pressure in fast-paced working environment.

As a Manager or Assistant Manager, your job responsbility include the following:

• Support the Clinical Risk Management (CRM) Clinical Director in hospital’s clinical risk mitigation programmes including but not limited to:

a. Audit and compliance checks

b. Proactive clinical events safety efforts including walkabout, risk management reports, audits, self-assessments.

c. Oversee matters related to Results Management and Acknowledgement.

• Provide administrative support to the Patient Safety Council.
• Train and build capabilities of team members in the section.
• Support the Director Office of CMB and Administrator-in-charge in steering initiatives for Office of Patient Safety and Quality (OPSQ)
• Assist the Department Lead in the day-to-day administrative duties.
• Any roles that the Clinical Director, Director Office of CMB and Administrator-in-charge and Department Lead deem necessary for the function and improvement of OPSQ

Job Requirement

• Bachelor’s Degree in Science / Healthcare related.
• Proficient in Microsoft Office.
• Understanding of biostatistics, statistical tools and data visualisation software is preferred.
• Experience in quality, process improvement, data analytics, clinical audit, or patient safety are essential.
• At least 8 years of relevant experience in a healthcare industry is preferred.
• Prior experience in a supervisory role would be an added advantage.

You will report to the Assistant Director and Director in the management, monitoring and validation of cardiac-related clinical data. You are responsible for collecting, coordinating and processing, as well as ensuring quality control of these data.

You will provide oversight for quality assurance activities and evaluate the effectiveness of the quality assurance programmes. You will manage the team through data validation and management exercise according to the Ensure Safer Systems’ requirements.

You will manage and facilitate value-based (VDC) projects with internal and external stakeholders, which includes overseeing the functions of the value driven care committee such as collecting and analysing data, developing methodology for measuring clinical quality indicators, and working with domain heads on interventions to mitigate the clinical quality performance trends. You will render support in audits and licensing requirements by the Ministry of Health. You will also promote and encourage staff participation in quality improvement programmes through providing project consultancy and leading the team in case analysis and following up on areas for improvement.

You are required to integrate and analyse data using statistical methods, perform analysis and work with teams to coordinate projects assigned. You will also coordinate meetings and document its proceedings, prepare reports, and participate in the implementation of improvement initiatives towards enhancing patient care.

You are responsible to lead and mentor team members as well as afoster good communication and teamwork within the department.

The selected candidate will be offered employment on 2-year renewable contractual terms.

Job Requirements:

· Recognised degree in health science, allied health or nursing with at least 4 years’ relevant experience in a healthcare industry

· Experience in benchmarking and statistical tools and techniques, and knowledge in improvement methodology tools and techniques

· Proficient in Tableau would be an advantage

· Proficient in Microsoft Office applications

· Able to work independently with strong analytical, problem-solving and organisational skills, and a good eye for detail

· Good oral and written communication skills

Tsao Foundation is a leading community healthcare provider in Singapore dedicated to delivering care services to our diverse geriatric population. We are committed to upholding the highest standards of care and compliance to ensure the well-being of our patients and the community we serve.

As the Quality Manager, you will play a pivotal role in maintaining and improving the quality of services offered and supporting the overall direction of Tsao Foundation.

You will take a proactive role to propose and implement necessary actions to ensure compliance with all relevant regulations and guidelines,

In addition, you will influence and collaborate with relevant teams to develop, strengthen, implement and communicate improvements in internal processes, fosteringa culture of continuous improvement.

Key Requirements

1) Enterprise Risk Management & Quality Assurance

• Develop, implement, and oversee quality assurance projects to maintain a robust quality project management system
• Identify opportunities for process improvement and efficiency in quality control procedures
• Collaborate with cross-functional teams to implement best practices and drive continuous improvement initiatives.
• Conduct regular audits and reviews to ensure adherence to quality standards.
• Supplier Quality Management - collaborate with suppliers to establish and maintain quality standards for incoming materials and conduct supplier audits and assessments to ensure compliance with quality requirements
• Identify, assess and manage key enterprise risks in the organisation; working with internal stakeholders to monitor internal audit and risk mitigation plan

2) Compliance Management

• Stay current with industry regulations and standards applicable to the organization's services to ensure compliance.
• Develop and maintain compliance policies and procedures in alignment with regulations.
• Provide guidance and training to staff on compliance requirements.
• Conduct compliance audits and assessments to identify and mitigate potential risks.
• Report compliance issues and work with relevant stakeholders to implement corrective actions.

3) Data Analysis and Reporting

• Collect, analyze, and interpret data related to non-clinical quality and compliance.
• Prepare comprehensive reports and presentations on quality metrics and compliance status.
• Utilize data-driven insights to recommend improvements and track progress.

4) Education and Training

• Develop and deliver training programs to ensure staff understanding of quality processes and standards and compliance requirements.
• Foster a culture of continuous learning and improvement among healthcare teams.

5) Stakeholder Collaboration

• Collaborate with internal stakeholders – management and fellow peers to promote quality and compliance initiatives.
• Responsible for interfacing with regulators and external quality auditors.

Key Qualifications

• Bachelor’s degree or equivalent in Quality Management, Quality Assurance, or related field
• Minimum 7 years relevant Quality Management experience with operations/service background, preferably in social service, community care or healthcare sector
• Experience in enterprise risk management and contract management; and policies custodian and compliance matters
• Experience in quality audit such as ISO9001, lean management; certifications in Certified Quality Manager (CQM) or Six Sigma would be an advantage
• In-depth knowledge of quality management systems, standards, and methodologies with experience in leading or facilitating projects
• Experience with regulatory compliance and quality audits.
• Good written and oral communication skills. Comfortable communicating cross-functionally in formal and informal settings
• Team player, proactive, self-driven with excellent analytical and problem-solving abilities

Salary range is indicative and will commensurate with qualification and experience.

We sincerely regret that only shortlisted candidates will be notified.

Key Responsibilities:

• Provide leadership to the manufacturing team to manage activities of Singapore Standardisation Programme, including administering, developing, and promoting of Singapore Standards.
• Plan, monitor, manage and complete standardisation projects to ensure launch of standards are timely according to the respective Standards Committees’ business plans and targets.
• Provide secretariat support for the Standards Committees, Technical Committees and Working Groups in the area of technical research for new standards/reviewing existing standards.
• Coordinate with government agencies, professional bodies and industry associations to plan, and monitor standardisation projects.
• Handle enquiries from enterprises regarding testing & conformance requirements stipulated in standards.
• Organise workshops/events/seminars to promote standards.
• Work with industry partners in the area of your responsibilities to identify critical and emerging standards to support national plans and enhance enterprise competitiveness, improve productivity and facilitate trade and market access.

Requirements:

• A recognised degree in Advanced Manufacturing / Aerospace / Engineering Science / Industrial & Systems / Material Science / Mechanical Design / Naval and Marine / Robotic Systems Engineering or diploma from a recognised institution with preferably 5 years of industrial experience.
• Results-oriented and able to execute projects effectively.
• Have strong interest in industrial Standards development and promotion.
• Possess excellent networking, analytical, communication, industry engagement skills.
• Proficiency in Microsoft Words, Excel, PowerPoint and minute writing is expected.
• A good command of spoken and written English is a must.

You will be responsible for managing research contracts; as well as negotiating and finalising research collaborations with external parties.

Your duties will include:

- Manage Contracts & Compliance Management department;

- Review, negotiate and execution of research contracts;

- Compliance Management (Data and Human Biomedical Research Act);

- Provide Support in Research Administrative matters.

Requirements:

- Bachelor Degree in Life Sciences or equivalent. Those with PhD, MBA or other business degree and/or experience are also welcomed to apply.

- At least 10 years of relevant experience in contracts management.

- Knowledge in PDPA, HBRA and other related regulatory policies.

- Ability to maintain independent judgement.

- Experience managing a team.

- Strong organisational, collaboration and communication skills.

- Basic Knowledge in IP Management will have advantage.

Key Summary

As the Quality Manager, you will play a pivotal role in maintaining and improving the quality of healthcare services offered by Tsao Foundation. You will lead efforts to ensure compliance with all relevant regulations and guidelines, fostering a culture of continuous improvement and patient-centric care.

Key Responsibilities

1. Quality Assurance

• Develop, implement, and oversee quality assurance programs for all healthcare and non-clinical services provided by the organization.
• Monitor and evaluate clinical and non-clinical outcomes, patient satisfaction, and performance metrics to identify areas for improvement.
• Collaborate with department heads and staff to implement best practices and drive quality improvement initiatives.
• Conduct regular audits and reviews to ensure adherence to quality standards.

2. Compliance Management

• Stay current with all healthcare regulations and standards applicable to the organization's services.
• Develop and maintain compliance policies and procedures in alignment with local and national healthcare regulations.
• Provide guidance and training to staff on compliance requirements.
• Conduct compliance audits and assessments to identify and mitigate potential risks.
• Report compliance issues and work with relevant stakeholders to implement corrective actions.

3. Data Analysis and Reporting

• Collect, analyze, and interpret data related to quality and compliance.
• Prepare comprehensive reports and presentations on quality metrics and compliance status.
• Utilize data-driven insights to recommend improvements and track progress.

4. Education and Training

• Develop and deliver training programs to ensure staff understanding of quality standards and compliance requirements.
• Foster a culture of continuous learning and improvement among healthcare teams

5. Stakeholder Collaboration

• Collaborate with healthcare providers, administrators, and external agencies to promote quality and compliance initiatives.
• Act as a liaison with regulatory bodies and represent the organization during inspections and audits.

Key Requirements

• Bachelor’s degree in Industrial System Engineering, Nursing, Sciences or other relevant disciplines
• At least 5 to 6 years of relevant work experience with clinical operations or service background. Those with experience working in the healthcare industry will have an advantage
• Possess knowledge of relevant healthcare standards
• Experience in healthcare /quality audit such as ISO9001
• Experience in enterprise risk management and contract management; and policies custodian and compliance matters
• Sound knowledge in structured improvement methodologies with experience in leading or facilitating projects
• Good written and oral communication skills - able to communicate cross-functionally in formal and informal settings
• Proficient in Microsoft Office applications is a must (MS Word, Excel, PowerPoint)

Salary range is indicative and will commensurate with qualification and experience.

We sincerely regret that only shortlisted candidates will be notified.

Position Title: Linguistic Quality Manager

Work Location: Penang / Singapore

Work Arrangement:

Penang: Monday to Friday, 8.00am to 5.00pm

Singapore: Monday to Friday, 8.30am to 5.30pm

Type of Employment: Permanent

As Linguistic Quality Manager, you will build and drive a linguistic quality management (LQM) framework that ensures high quality to achieve optimal customer satisfaction on localized content for all business groups across the company. The framework includes not only translation quality and terminology management, but also country and domain specific localization requirements around the world. You will also collaborate with different language services providers on top of internal stakeholders across the company.

Job Responsibilities

• Design and deploy effective and adaptable LQM frameworks to cover the company’s diverse content products and domains
• Collaborate closely with global stakeholders to integrate linguistic requirements in the complete end-to-end localization process
• Engage in leadership presentations & strategy-planning sessions as the Linguistic Quality manager
• Monitor linguistic quality and highlight any risks and challenges, and provide additional support when necessary
• Establish and build relationships with stakeholders to effectively implement their linguistic quality requirements and provide education and training on localization processes
• Collaborate with vendors (translators) to ensure alignment and support for language requirements from technical and linguistic perspectives
• Maintain and update localization glossaries, terminology, and style guides, and ensure that all tasks assigned to various vendor contacts adhere to prescribed workflows and timelines
• Identify and pursue initiatives for improving quality in collaboration with internal teams
• Supervise a team of Junior Linguistic Quality Manager/s
• Take on the role of Product Owner role for the LQM feature within company Translation Platform
• Manage the budget allocated for LQM, including vendor costs and tool investments
• Evaluate quality assurance tools and software to aid in LQM

Job Requirements

• 7+ years of experience in the localization industry
• Experience in LQM framework development
• Experience working on localization platforms, translation management systems, CAT tools and language QA tools
• Knowledge of the latest LQM trends in the buyer side
• Knowledge of machine translation
• Experience working on Jira, analyzing, deriving reports & data via dashboards (PowerBI, Looker etc.)
• Ability to collaborate with cross-functional teams
• Ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a in a fast-paced, time-sensitive environment
• Experience working with high-performance Localization & extended teams to manage and resolve issues & escalations
• Ability to promote a positive and encouraging work environment
• Attention to detail while being able to see the larger picture.
• Ability to collaborate with multiple stakeholders
• Strong management, communication, and negotiation skills
• Language skills: English (verbal and written) at business professional level

Preferred Qualifications

• Strong inclination to use technology for process improvement & innovation.
• Experience in leadership roles, Localization Vendor Management and Language Team Management or Quality Management
• Native speaker of one or more of the following languages: Japanese, Chinese, Korean, French, Spanish, Italian, German, Portuguese, Polish or Others to support business requirements
• Background in linguistics or NLP preferred

About Centific

Centific is a global digital technology services company with solutions across various industries. Led by a people-first, intelligence-driven approach, Centific enables experiences that help brands thrive in a sustainable and meaningful way, working to create long-term value and loyal customers for our clients – now and in the future. With clarity of vision, technological expertise, and operational excellence, Centific is the partner of choice for those who want to run smarter - and those who want to change the race.

Our diverse team of over 3,800 people works to deliver on the promise of technology and human-centricity every day. Are you ready to start solving today’s industry-specific challenges with tomorrow’s cognitive technology? Lets talk.

Your Authentic Self at Centific

Centific is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Centific is also committed to compliance with all fair employment practices regarding citizenship and immigration status.