Total 1,057 Customer Service job vacancies in George Town

Job Responsibilities:

• Responsible for providing level 1 support related to mobile applications for various projects.

• Provide level 1 operations support via phone calls, emails, whatsapps and troubleshooting via remote access technology.

• Adherence to SLA and KPI when dealing with members tickets and calls.

• Prepare daily shift reports.

• Maintain confidentiality with regards to information being processed, stored, or accessed.

• To support operations phone duties if required when on WFH arrangement as assigned by Superior.

• Other ad hoc duties as tasked.

Job Requirements:

• Diploma in any discipline, candidates with relevant experience may also apply.

• Minimum 1 year of relevant working experience in call centre environment / service industry (hospitality, retail).

• Strong proficiency in written and spoken English.

• Customer service oriented with good interpersonal and communication skills.

• Proficient in PC skills include MS office / G suite applications.

• Good team player with strong work ethics.

• 5 Days Week: 4 Weekdays + 1 Weekend (Alternating 2 shifts : 6.30am-3pm & 2pm-10.30pm).

• Hourly pay: $10/hour (weekday) & $11/hour (weekend)

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The new Centre for Investor Protection aims to undertake independent research, public education and related activities to promote the improvement of investor protection in Singapore and beyond. Projects conducted by the centre should have significant implications for policy and practices relating to investor protection. The key types of research and activities to be conducted are:

(a) Practice and academic research
(b) Case studies
(c) Public education seminars and workshops
(d) Other activities directly related to the centre’s purpose

The Research Manager will report to the centre Director and is responsible for overseeing and managing all aspects of the centre’s projects. This includes working with the centre Director and project leaders in designing and implementing research methodologies, analyzing data, providing actionable insights to key stakeholders; and overseeing and managing the writing and editing of case studies. The Research Manager will also be responsible for managing a team of researchers and student assistants and ensuring the successful execution of projects within established timelines and budgets.

The Research Manager is also expected to provide administrative and operational support for the centre, co-ordination of events, and collaborations with both internal and external parties.

Responsibilities (including but not limited to)

• Working with the centre Director and Project Leaders to develop and implement research strategies and methodologies, including designing research studies, such as developing survey questionnaires, interview protocols, and data collection methods.
• Manage the research process, including data collection, analysis, and reporting.
• Oversee and manage the publication of an annual collection of case studies.
• Ensure that centre projects are conducted within established timelines and budgets.
• Lead a team of researchers and student assistants, providing guidance and support throughout the projects.
• Monitor industry trends and current issues to inform research strategies.
• Prepare and assist with presentation of research findings to key stakeholders.
• Develop and maintain strong relationships with external research partners and vendors.
• Stay updated with the latest research tools, methodologies, and technologies, and recommend their adoption as appropriate.
• Document all research related activities, budgets and outputs.
• Assist in the planning, coordination and administration of the centre’s events and visitors.
• Work with auditors to ensure the proper documentation of financial accounts of the centre.
• Manage procedural matters regarding hiring of student assistants, contingent hires, facilitation of quotations and tracking of purchase and invoices.
• Any other ad-hoc duties as assigned by the centre Director.

Requirements/Competencies

• Possess high level of integrity.
• Strong analytical and problem-solving skills, with the ability to analyse complex data sets and generate meaningful insights.
• Excellent project management skills, including the ability to manage multiple projects simultaneously and meet deadlines.
• Excellent writing, communication and presentation skills, with the ability to effectively communicate research findings particularly to investors, practitioners and policy makers.
• Strong attention to detail and a commitment to producing high-quality output.
• Excellent organization and time-management skills.
• Strong sense of initiative, commitment and self-driven.
• Ability to work effectively across departments within the University.

Qualifications

• Bachelor’s degree in a related field (such as accounting, business or social sciences).
• At least 3 years of experience, preferably undertaking research projects that are practice or policy-related in topics relevant to investor protection or corporate governance.
• Strong passion in the area of corporate governance or investor protection; experience in these areas will be a plus.
• Proven experience in research management, including designing and conducting research studies, data analysis, and reporting.
• Proficient in using research tools and software for collecting and analysing large data obtained from public information, such as company announcements and annual reports.

(Appointment job grade will commensurate with the selected candidate's experience)

Customer service executives use their skills and experience to ensure that a company delivers the highest standards of service to customers, aims to maximize customer satisfaction and identifying new opportunity.

Maintaining consistent quality control, standardizing procedures and policies, and establishing expectations of customer service.

Interact with customers to provide and process information in response to enquiries, concerns and requests about quotation and operational matters in a timely and accurate manner and providing excellent customer services.

Job Responsibilities:

· Handle enquiries, prepare quotations, process shipment and transport requests.

· Manage incoming calls

· Coordinate with customers for their local, import and export shipments

· Understand import and export process

· To complete all required documentations on time.

· To provide customers with proof of deliveries on time

· To submit all documents for billing on time

· Provide assistance with sales and marketing activities as required

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.

· Follow communication procedures, guidelines and policies

· To liaise with customers/drivers with regards to any delivery issues

· Tallying/monitoring of deliveries’ invoices

· Check and following up of returns

· To report incidents and hazards as per the relevant working instructions.

· Ensure accurate data entry in reports

· Any other ad hoc task assigned

Job Requirements:

· GCE “O” level certification or ITE certificate or Diploma holder

· At least 2 years of working experience in the related field is required for this position. Demonstrate ability to handle work professionally, independently and efficiently with a strong customer service mindset

· Possess effective organizational and follow-up skills, paying attention to detail

· Good working attitude with positive customer mindset

· Able to work under pressure in a fast-paced environment

· Good to have at least basic experience in sea/ air shipment procedures

· Team player, independent with good communications skills.

· Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner

The role will provide administration support in Academic Services department and to provide comprehensive academic support services to students and staff and maintain the applicable academic systems at Curtin Singapore.

DUTIES:

1. Academic Staff Management

· Prepare and maintain sessional academic staff employment contracts.

· Organise and maintain academic staff contact details, network accounts and systems access.

· Ensure academic staff have access to the required equipment and resources.

· Obtain necessary teaching approval for academic staff.

· Maintain records of qualifications and CVs of academic staff.

· Register academic staff details through online systems to maintain CPE registration of academic staff.

· Check sessional academic staff teaching claims for submission to Finance for processing.

· Assist in planning and organising Professional Development workshops for academic staff.

2. Student Management

· Manage students’ records and update students’ status on Student Management systems to ensure accuracy of record and academic status.

· Advise students on course requirements.

· Assist with enrolment of new and continuing students.

· Provide support and assist students with academic enquiries.

· Identify students in need of academic skills support and refer them to relevant support class.

· Monitor academic progress to identify students at risk.

· Process course variation applications and provide relevant academic counselling to students relating to the study plan.

· Organise and conduct student academic advising sessions and briefing when required.

· Ensure student academic progress is in accordance with regulations.

3. Course Planning and Delivery

· Assist in planning of units offering for each study period for all programs.

· Manage and update student study plans each study period for all programs.

· Assist in the development of the academic timetable for each study period in consultation with Director of Academic Services and academic staff.

· Prepare timetable in the Student Management System and setup for students’ class registration.

· Manage students’ class registration via the Student Management System.

· Support the class monitoring process to ensure they are taking place in accordance with the timetable and keep records of any changes.

· Support academic staff for course delivery requirements.

· Support lesson observation as part of quality management.

· Assist in planning and organising Study Skills workshops for students.

· Maintain up to date knowledge of course structures and academic policies and procedures.

4. Attendance System Management

· Manage the attendance system and liaise with the vendor to ensure the system is operating effectively.

· Ensure that information (e.g., student enrolment and timetable details) on the attendance system is up to date and accurate.

· Monitor the captured attendance records and review the accuracy of the data captured against scheduled timetable.

· Prepare relevant reports from attendance records to facilitate the monitoring of attendance requirements, including identifying students at risk.

· Prepare student attendance records for submission to Immigration & Checkpoints Authority for the purpose of Student’s Pass applications.

· Process students’ absence justification requests and lecturers’ manual attendance requests.

· Process attendance appeals.

· Coordinate and facilitate staff training sessions on the attendance system.

· Coordinate and facilitate the capturing of students’ bio data.

5. Academic Support

· Meet and provide counselling for students who do not meet attendance requirements.

· Provide support and assist students with academic enquiries.

· Prepare the daily classroom schedules on the display monitors and maintain the locations where classroom schedules are displayed.

· Support class monitoring process to ensure they are taking place in accordance with the timetable and keep records of any changes.

· Support academic staff for course delivery requirements.

· Assist in preparation of class lists.

· Manage students and teaching staff surveys including the creation of the surveys, results compilation, and analysis.

· Assist with the logistics of tests and examinations.

· Assist with the logistics for enrolment period.

· Assist with preparation of Student ID cards.

· Process and prepare students’ letter requests.

6. Others

· Plan and implement student and academic staff surveys.

· Ad-hoc tasks assigned by Student and Academic Services Manager (Academic Affairs).

SELECTION CRITERIA:

Essential:

• A diploma (or equivalent).
• Excellent communication (both verbal and written) and interpersonal skills.
• Proven ability to meet deadlines and work with minimum supervision.
• Well-developed time management and organizational skills.
• High levels of initiative and problem-solving skills.

Desirable:

• Experience in academic administration and/or programmes management, preferably in higher education.
• Experience in working with international students.
• Ability to adapt in a dynamic and past paced environment.

JOB DESCRIPTION

· Handle incoming calls from customers regarding inquiries, orders, complaints, and general assistance

· Maintain a professional and courteous manner at all times, ensuring a positive customer experience

· Identify customer needs and recommend appropriate products or services to meet their requirements

· Accurately record customer information, inquiries, and transactions in the company's CRM (Customer Relationship Management) system

· Prepare and maintain call logs, reports, and documentation as required by management

· Share feedback and insights with management to continuously improve customer service and sales strategies

JOB REQUIREMENTS

· Diploma and above

· Previous experience in customer service, sales, or call center roles preferred

· Excellent communication and interpersonal skills

· Strong listening and problem-solving abilities

EA Reg. Number: R21100629

EA License Number: 22C1278

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine.

Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care.

We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

We are seeking a dynamic, resilient, and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics (SOC).

As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of providing excellence patient care and satisfaction.

Key Responsibilities

Counter Assistant

• Perform registration and screening of patients, with accuracy and no data breach.
• Ensure accurate billing and timely collection of payment on the same day.
• Ensure compliance to clinic facilities readiness, e.g., Patient waiting area and Self-Service Kiosks
• Ensure clinic is ready to serve its first patient 15 minutes before scheduled appointment time.
• Participate in quality improvement project (e.g.: 6S, RIE, service improvement project).

Other Duties and Responsibilities

• Practice NUH Service Acts – “G.O.O.D” to enquiries from patients and/or NOK.
• Ensure compliance to SOC Operations Standards.
• Handle patients’ feedback and ensure timely escalation to Service Team Leader/ Service Executive whenever necessary.
• Be ready for deployment across all clinics.
• Engage patients on the use of Self-Service Kiosks and OneNUHS mobile application.
• Adhere to clinic/department and hospital policy and procedure (e.g.: SOP)
• Assume any other responsibilities tasked by the Clinic/Nurse Manager, Service Team Leader and/or Service Executive (e.g.: admin support duties, statistics etc.).
• Room Assistant
• Assist clinicians and/or therapists for a smooth clinic consultation.
• Ensure proper care and coordination and coordinate first/follow-up appointments for patients.
• Manage wait time and keep patients updated in a timely manner.
• Monitor and clear EPIC Workqueue on same workday.

Key Requirements

• Minimum “N” Level.
• Healthcare or service or related industry is preferred but not required.
• Proficient in computer skills.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast paced environment.

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.

Job Responsibilities:
- Communicate with external stakeholders for delivery orders
- Call customers to arrange for the delivery of goods
- Receive callbacks from customers and deal with any customer queries
- Check on status of parcels using internal operation backend system
- Handle payment from suppliers and vendors
- Manage any payment issues with external stakeholders

- Proficient in using basic Excel function to calculate driver commission

Job Requirements:
- Min Diploma qualification is preferred
- Basic proficiency in Microsoft Office (Excel & Word)
- Able to work in a warehouse environment (will be based in office)
- Able to multi-task and a good team player
- Proficient in both English and Mandarin to liaise with Mandarin-speaking associates and customers

Working Hours:
- 5 days/6 days week (Alternate Saturdays)
- 9am to 6pm

Responsibilities:

-Perform daily Customer Service support via email, ticketing, phone calls.

-Work with CCN’s partners e.g. OCR, to improve accuracy and efficiency in the process.

-Manage existing, new and potential customers on any demo, trial and implementation of TradeNet services, including any enhancements needed to the TradeNet application.

-Supervise, guide and train on CCNhub, Cube, and other services, to both internal team and external customers.

-Assist in helpdesk support for CCN suite of products and services, may require some Onsite support.

-May require working after office hours and on weekends for urgent issues(additional allowance will apply)

Requirements :

• Possess a diploma or equivalent
• About 1-2 years working experience in a customer support environment
• Have good verbal and written communication skills
• Be PC literate
• Knowledge of or experience in the Logistics or Air Cargo industry will be an added advantage.

Looking for a registered nurse to help out in clinic duties such as taking bloods , measuring parameters, vaccinations and wound dressing. Nurses can also participate in counselling and educating patients as well as following up with patients to monitor their progress, assess treatment outcomes, and address any concerns or complications.

Position

In a challenging and multicultural environment, we seek an application deployment and support specialist to join our Release Management (RMG) team of core banking IT domain.

Overview: The candidate will be responsible for Software Deployment in Integration and UAT environments and to provide technical support L1/L2 for the International core banking eco-system of the bank running worldwide.

The core banking eco-system includes 25+ applications covering accounting, financing trade, payments, client referential data, risk management, local regulatory reporting and Head Office reporting.

Work in close interaction with Project Stakeholders (Application Development team, Application Support team, Production team, Business entities) in order to deliver worldwide the various Strategic, Tactical and Regulatory projects multi year roadmap.

Main responsibilities

• Application deployment and level 1&2 support during SIT, UAT and production implementation for the core banking system of the bank (for Asia, Europe, Middle East and Africa).
• Follow UAT issues and enquiries from business users until their appropriate closure (incident communication, root cause analysis and permanent resolution).
• Engagement with development teams on a regular basis. Appropriate escalation of critical queries.
• Monitoring of batches to ensure that any incident is solved in a timely manner.
• Contribute to continuous improvement and improve DevOps tools.
• Maintain programmable code outlined in technical instructions and specifications for software applications.
• Prepare and maintain installation instruction documents, technical procedures and release procedures.
• Act as point of contact for assigned release activities and Coordinate with various contributors from End Users, Application development and support to production services for smooth roll-out of the releases worldwide.

Qualifications and Profile

At least a Bachelor’s degree in any of these faculties:

Computer Science / Information Technology / Programming & Systems Analysis / Science (Computer Studies)

The candidate should have up to 6 years experience in application deployment and support, with exposure to Banking industry.

Technical

• Hands on experience on Java, SQL, UNIX, Shell scripting, Jetty
• Hands on experience on RDBMS Oracle 12/19, PL/SQL and Control M.
• Hands on experience on Docker EE, Kubernetes, Argo CD.
• Exposure in DevOps tools like Jenkins, Master Deploy etc.
• Exposure in Elastic search (KIBANA), Grafana
• Exposure in data warehouse and business intelligence tool (SAP Business Objects) is an advantage.
• Exposure in ETL tools is an advantage.

Nice to have

• Good knowledge of all phases of the system development and implementation life cycle (SDLC).

Other Professional Skills and Mindset

• Excellent communication and interpersonal skills.
• Strong analysis, problem solving and troubleshooting skills.
• Self motivated and excellent team player.
• Perseverance and diligence towards attaining goals and effective time management.

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: shaunquek@recruitexpress.com.sg

CEI Reg No: R1660732

EA Licence No: 99C4599

Main responsibilities

You will mainly be responsible for:

• Performing all run activities, ensuring :

– SLA and priorities are respected

– Appropriate reaction, in line with the severity of an incident or escalation.

– process are dully followed (change, incident, problem management).

– Troubleshooting is performed and a full root cause analysis is performed to understand the origin of an issue

• Handling escalation on actions from Production Engineers Level 1 (incident, request, change)

– Escalates to your Service Manager when needed

– Collaborate between various teams

• Continuous improvement of service

– Propose improvement and solution to reduce repetitive tasks

• Managing knowledge within the team

– Share the knowledge within AS teams

– Liaise with development and support teams to grab more knowledge

– Controls that Knowledge database is regularly updated

• Driving the most complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc…).

– Act as global coordinator main events.

– Review of major releases roadmaps

– Ensure post checks are documented, performed and report is shared

As L3 production Engineer, you will be expected to work in shifted time, with rotation every 2 weeks There are 3 shifts :

Morning : from 7am to 4pm

Afternoon : from 2pm to 11pm (day light saving season : from 3pm to 12am)

Night : from 5pm to 2am (day light saving season : from 6pm to 3am)

You will rotate on these 3 shifts every 2 weeks in general.

Qualifications and Profile

The position requires a minimum of 3 years relevant experiences as a production support or at least infrastructure support or development role.

Functional

• No functional skills required. Experience in a banking environment in obviously a plus.

Technical

• Knowledge on Unix with experience in scripting and automation. Basic Knowledge on Windows scripting, Active directory
• Knowledge on Windows administration - basics
• Knowledge on Network fundamentals
• [preferred] Control-M – Ability to re-run, force jobs, sysout capturing, investigating agent unavailable issues, create job/batch (Knowing would be added advantage)
• [preferred] MQ Series – Theoretical/Basic knowledge (Knowing would be added advantage)
• [preferred] CFT – Theoretical/Basic knowledge
• [preferred] EMC Networker/TSM – Tivoli Storage Manager – Theoretical knowledge, ability to backup/retrieve data, File restore
• [preferred] Basic database knowledge with ability to query, write commands and automate scripts

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: shaunquek@recruitexpress.com.sg

CEI Reg No: R1660732

EA Licence No: 99C4599

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

As a Drupal Operation Support Engineer, you will perform 1st level support to our Digital properties. You will handle accounts and access provisioning, provide timely update to stakeholders, custodians and escalate to different teams for different priority issues meeting Service Level Agreement and to follow through the issues till resolution. Taking ownership of the issues reported, diagnose, and look into solving problems efficiently and thoroughly and have a mind to recover the service soonest possible to the Business teams.

Responsibilities

• Ongoing review of the monitoring to look out for any abnormality or improvement and work with internal/external teams to resolve or enhance the proactive monitoring
• Enhancing and maintaining knowledge-based documentation covering troubleshooting and problem resolution steps
• Participate actively in standup meeting and to share impending issues and provide suggestion, correction/preventive measures to Technical teams to fix
• Contribute excellence in a highly collaborative, team-oriented environment. Work with inter teams and vendors to support the Digital properties, manage the resolution of tasks/issues and improve the site infrastructure and resiliency
• Perform triage, identify root causes, corrective/preventive measures and provide workarounds or temporary solution to recover the service/site and be proactive of issues and configure and setup alerts where necessary to improve sites monitoring.

QUALIFICATIONS

• Bachelor's Degree in Computer Science/related fields or equivalent with at least 5 working years of experience in Drupal, PHP, JavaScript, and HTML skills
• Prior hands on experience on Drupal 8 and VueJS for at least 3 years
• Familiar with Drupal installations and competence with a wide range of web development technologies (HTML, JavaScript, CSS, XML, XSL T, JSP/Servlets) and frameworks (Drupal and Spring)
• Experience with a wide range of PHP content management systems, MVC frameworks, Jira and confluence, Linux - Command Line and Git, command line scripting experience with Perl or Bourne Shell or BASH, mySQL replication, backup, and query optimization, Cloud Architecture and CDN configurations
• Candidates with ongoing involvement in the larger Drupal community and knowledge with Site24x7, Splunk, New Relic, Opsgenie will be an advantage
• Knowledge of deploying on Acquia Drupal Environment and familiarity with CDNs, Memcached and Varnish
• Work in shift duties, perform 24x7 on-call standby duties and/or duties beyond normal working hours

Please note that your application will be sent to and reviewed by the direct employer - Mediacorp Pte. Ltd.

JOB DESCRIPTION

· Assist in managing calendars, scheduling appointments, and organizing meetings for senior management

· Prepare and distribute correspondence, memos, reports, and presentations as required

· Serve as a primary point of contact for client inquiries, responding to emails, calls, and messages promptly and professionally

· Coordinate with internal teams to address client requests, resolve issues, and ensure timely delivery of products or services

· Collaborate with various departments to streamline processes and improve efficiency in day-to-day operations

· Collect, analyze, and interpret data to support decision-making and identify areas for improvement

· Prepare reports, dashboards, and presentations summarizing key findings and recommendations

· Ensure data accuracy and integrity by regularly updating databases and systems

· Support managers in planning, organizing, and executing projects, including tracking progress and deadlines

· Coordinate with cross-functional teams to ensure project deliverables are met on time and within budget

· Assist in preparing project documentation, including project plans, status reports, and presentations

JOB REQUIREMENTS

· Diploma and above

· Strong organizational and multitasking skills, with the ability to prioritize tasks effectively

· Excellent communication and interpersonal skills, with a customer service mindset

EA Reg. Number: R21100629

EA License Number: 22C1278

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The Heat Resilience and Performance Centre (HRPC) is a first-of-its-kind research centre, established at the NUS, to spearhead and conduct research and development to better enable the SAF to manage future challenges arising from climate change & extreme heat.The Facility Manager of the HRPC plays an important role in the HRPC core team, with the incumbent responsible for the management, day-to-day operations and maintenance of the centre's facility. This includes managing the facility utilization rates, operations costs, maintenance, upgrade as well as safety and security of facility operations. In the initial years, the Facility Manager will also be an integral part of the team involved in the design and development of HRPC's new facility.

• Develop and maintain SOPs, policies, and processes of the facility to enhance operations and maintenance
• Plan and schedule scope of work, manpower and budget resources required to maintain facility operations
• Track and optimise usage of equipment and facility
• Ensure facility operations are within operations budget
• Plan, manage and review maintenance schedules and activities
• Analyze calibration and inspection data, records and feedback to spot trends and common issues
• Supervise calibration, preventive and corrective maintenance on equipment and systems
• Evaluate adequacy of facility design, including infrastructure, layout, utilities, safety and security
• Develop and implement safe and secure work procedures to ensure the safety and security of the operation of the facilities
• Identify and develop emergency scenarios and develop response procedures
• Supervise the conduct of activity-based risk assessment, hazard identification and review conformance to relevant safety requirements and guidelines
• Conduct safety and security briefings and associated training to users of the facility
• Ensure the facility and its users have up to date certifications as required by regulation
• Perform other related duties incidental to the work or as assigned by the leadership

Qualifications

• Bachelor's degree in Science, Sports Science Management or its equivalent
• At least 3 to 5 years of experience in facility operations in the life science industry or other equivalent industry
• Experience with workplace and laboratory safety processes and procedures
• Proficient written and verbal communication, with the ability and experience in development of standard operating procedures
• Resourceful and self-driven
• Adaptable and able to multitask well with clear follow-through
• High levels of attention to detail and quality
• Demonstrated ability to work independently and thrive in a fast-paced environment
• Commitment to the ongoing development of a positive organizational culture
• Willingness to contribute to a learning environment

Key Responsibilities

Application monitoring responsibilities

• Define and implement in coordination with the build team the needed application monitoring. Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.
• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

Incidents and Requests management (business users and others IT teams)

• Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
• Analyze and manage incidents/problems/requests.

Problem management and continuous improvement

• Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.
• Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
• Provide non-functional requirement to the build team to implement monitoring as code whenever available.

The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.

Qualifications and Profile

• Candidates should have 5+ years experience in applicarion support activity.
• ITIL certification.
• Good understanding of Capital Markets Domain and Exposure to Capital Market FO/BO systems
• Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)
• Should be able to do
  • SLA & KPI management, client communication & interaction
  • Predictive analysis, consulting, escalation management
  • Risk analysis and project execution
• Appetite for continuous improvement and automation.
• Strong knowledge in XML,unix script, SQL, PL/SQL, MQ, CFT and Control-M.
• Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)
• Excellent communication and interpersonal skills.
• Strong analytical and troubleshooting skills.
• Ability to work well under pressure.
• Autonomous, self motivated and excellent team player.
• Strong perseverance and diligence towards attaining goals and effective time management.

Optional

• General banking and finance understanding and knowledge
• Experience in reconciliation system like Intellimatch

Education & Work Experience

• Master’s degree in relevant specialties (IT, finance).
• Minimum 5 years working experience in relevant role

Shift Timings

• ASIA shift: 9am – 6:30pm SGT
• Since support team works 24/5, the successful candidate may be requested to work in shifts following the team’s roster. E.g. (US shift 00:00~9:00) (Early Asia shift 7:00 ~16:00) or (EMEA shift 15:00 ~1:00next day).

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: shaunquek@recruitexpress.com.sg

CEI Reg No: R1660732

EA Licence No: 99C4599