Primarily responsible for the administrative duties of the banquet service department. Train the banquet team and also oversees the enforcement of hotel standards on setting up the banquet hall, up keeping, service, break away, event courses, cleaning, staff grooming and hygiene.

Responsibilities

• Performs planning and organisation functions for the banqueting department like maintaining the banquet logbook, maintaining and updating function sheets / BEO etc.
• Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and make sure sufficient supplies and equipment are available for the function.
• Adhering to all banquet standard process and also hotel standard policies and procedures.
• Coordinates function details with banquet, conference planning, and kitchen staff.
• Communicates frequently with fellow supervisors and banquet managers as to the progress of the days work.
• Ensures accurate daily sales reconciliation and postings are completed and provided to the Front office.
• Display awareness and compliance with hotels security, safety, emergency and energy procedures.
• Ensure high grooming and hygiene standards are met by all banquet staff.
• Ability to take and pass all training provided and required by the banquet department to complete daily operational duties.
• Performs other duties as assigned.

Requirements

• Tertiary education in Tourism / Hospitality Management, or F&B Service Management
• At least 2 year of relevant experience in a similar capacity
• Candidates without the relevant experience maybe considered for a junior position
• Good interpersonal and customer services skills
• Willing to work on rotating shifts, weekends and public holidays

Additional Information

• 5-day work week
• 13th month AWS and Performance Bonus
• Annual Leave from 16 days
• Up to 50% Associate Dining & Accommodation Discounts at Group Properties
• Referral Incentive of S$1,000*
• Career Development and Training opportunities

We regret that only shortlisted applicants will be notified.

Customer Service & Administration Manager Apply now Job no: 565308 Work type: Full time Location: Westmead Private Hospital Categories: Management, Administration/Support Services Customer Service & Administration Manager – Permanent full-time Take your skills to the next level as part of the Ramsay Team! A Management opportunity has opened within our Front Office Department! Job Summary: We are seeking a highly organized and customer-focused individual to join our team as our Customer Service & Administration Manager. The ideal candidate will have previous experience in the hospitality industry, is action orientated and has excellent communication skills. This role requires strong leadership abilities, as covers various administration functions within the hospital. Responsibilities: Oversee the daily operations of the hospital patient administration process which includes scheduling, verifying patient’s health fund coverage, providing accurate cost estimate / informed financial consent, patient administrative admission to hospital and concierge duties. Ensure smooth admission and discharge processes for customers, providing exceptional customer service…

Click here to view more detail / apply for Customer Service & Administration Manager

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page. The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

An exciting opportunity has arisen for an experienced, highly motivated and proactive Clinical Administration Team Manager to join our busy and dynamic team in Clinical Administration covering all of our hospital sites - The Royal Oldham Hospital including Whitney Court and OICC, Rochdale Infirmary and Fairfield General Hospital.

The post holder is responsible for supervising the Clinical Administration Service and supporting the team under the direction of the Operational Support Manager and Lead Operational Manager.

The post holder will provide a comprehensive staff management service including workload planning, holiday and sickness management, personal development planning and staff induction.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

We are currently in process of updating our values. For the latest information around our values and behaviours, please visit our careers websitehttps://careers.northerncarealliance.nhs.uk

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:https://careers.northerncarealliance.nhs.uk

We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.

In line with the Trust's Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, nationality, religion, marital status, social background or trade union membership.


This advert closes on Tuesday 9 Apr 2024

Proud member of the Disability Confident employer scheme

Homerton Healthcare are seeking a confident and proactive Service Manager to oversee the day to day running of our Cancer Administration Service.

The Cancer Administration team at Homerton are a well respected team who are passionate about ensuring cancer patients are treated in a timely manner. We achieve this through effective booking and patient tracking processes. Our team also coordinate all cancer MDT meetings at the Trust.

We are excited about ongoing pathway improvements at Homerton such as the introduction of new straight to test pathways. There are opportunities for the Service Manager to be involved in several different improvement projects, working alongside the divisional teams.

The successful candidate will have previous experience of team management and working with clinicians. They will also be experienced in analysing and communicating data. Knowledge of the National Cancer Waiting Times Rules and Targets is also essential.

We welcome contact from potential applicants to discuss the role.



To support the provision and strategic development of cancer services at the Homerton Hospital in line with the NHS Long term Plan and Cancer Reform Strategy. To support the Trust achieving its cancer waiting times targets and National and Local Cancer Standards across all divisions.

To support the Cancer Team; ensuring that the work of the team and the delivery of cancer services are integrated into the business of the hospital.

To manage the day to day running of the Cancer Administration Team, including the Cancer Referrals Office and MDT Coordinator Team. Ensuring patients are booked and tracked in line with National Cancer Guidance.

To manage weekly, monthly and quarterly data submissions including but not limited to SACT, COSD and Cancer Waiting Times (CWT) data.

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.




This advert closes on Thursday 28 Mar 2024

Proud member of the Disability Confident employer scheme

The Team leader for Patient Administration is required at all times to promote Private Care values and to contribute to achieving Private Care’s strategy, goals and objectives. The post holder’s role in promoting and furthering these objectives will be commensurate with grade and designated responsibilities.



The post holder will provide timely, efficient and effective Team leadership to the Private Care booking teams, ensuring that services are efficient, responsive, and deliver exceptional standards of customer experience to our users.

They will ensure that all operational performance KPI’s within the booking teams are achieved and drive forward improvements from learnings to ensure good service delivery and ways of working.

The post holder will directly line manage the Patient Navigators and booking admin roles.

The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients.

The post holder will provide timely, efficient and effective Team leadership to the Private Care booking teams, ensuring that services are efficient, responsive, and deliver exceptional standards of customer experience to our users.

They will ensure that all operational performance KPI’s within the booking teams are achieved and drive forward improvements from learnings to ensure good service delivery and ways of working.

The post holder will directly line manage the Patient Navigators and booking admin roles.


This advert closes on Thursday 28 Mar 2024

Proud member of the Disability Confident employer scheme

Overview:

The Workforce Management Manager is responsible for the strategic vision as well as tactical day to day operation of Contact Center Workforce activities for the primary bank Contact Centers as well as Enterprise direction and collaboration. They are responsible for the enablement of inbound and outbound Contact Center communication activities with M&T Bank customers. This role ensures effective workforce management strategy, process, and execution across the Contact Center, ensuring high quality services while meeting Service Level Agreements (SLA), improving call performance, increasing the use of resources and adaptation of technology to increase efficiency and achievement of metrics. The incumbent provides leadership and expertise on both short-term and long-term operations, budgeting, capacity planning, processes, and tool development to optimize the staffing strategy. This position is responsible for oversight of scheduling, as well as Command Center operations, including the recasts of daily projections on call volume demand, directing the scheduling of staff and training for appropriate skills-based routing based on historical and anticipated volume. The role also oversees the analysis of real time and historical contact center performance and identify opportunities to improve performance. The role oversees the identification and management of the communication of real time volume drivers and system outages that impact performance.

Location: This is a hybrid position out of Buffalo, NY, Bridgeport, CT or Millsboro, DE.

Primary Responsibilities:

• Interface regularly with Head of Enterprise Customer Contact and direct reports as well as other contact Department heads as a head of practice for Enterprise Workforce Management.
• Provide strategic direction and oversight to all Contact Center Workforce Management activities.
• Drive associated Scheduling and Command Center teams to ensure efficient staffing and achievement of all SLAs and other service-related metrics.
• Drive team that implements monitoring, analysis and reaction to real time contact volume both call and eventually chat support and associated service levels and staffing requirements.
• Trend real time call arrival patterns and adjust staffing accordingly.
• Establish a vision for Workforce Management System and build/maintain capabilities.
• Establish performance metrics and monitor workforce performance against established targets.
• Conduct regular analysis and audits of workforce data, identifying trends, gaps, and opportunities for improvement.
• Lead the development of workforce scheduling processes to ensure coverage and services levels. This includes but not limited to accurately maintaining current agent skill set inventory, agent group inventory, and schedule recruitment and training. identify real time call volume interruptions and system outages that impact Contact Center performance.
• Escalate Contact Center interruptions to appropriate business continuity leaders in a timely fashion.
• Create and maintain comprehensive reports and present actionable insights to senior management, highlighting areas for optimization.
• Ensure effective budget and risk management is in place, including the production of Contact Center budgets, accurate monthly monitoring, and year-end outcomes.
• Forecast and provide corporate direction for large scale one-time events such as large product launches or bank conversions.
• Provide leadership to the workforce management team, promoting a culture of accountability, collaboration, and new ideas.
• Coach and develop team members, ensuring their professional growth and skills enhancement.
• Foster a positive work environment that encourages teamwork and promotes a member centric approach.
• Manage schedule adherence reporting and banker feedback process. Perform additional duties as assigned.

Supervisory/Managerial Responsibilities:

Oversees a group of 5-10 directs and a group of 25-50 in total. Exercise customary managerial responsibilities. Responsible for the direction of multiple major Contact Center Departments. This position interacts with executive management.

Skills / Capabilities Required

Minimum eight years of experience scheduling and forecasting experience in a Contact Center environment with demonstrated experience with reporting/analytics responsibility or comparable business intelligence and modeling work required. Demonstrated proficiency in workforce management tools and software (e.g., workforce management systems, scheduling software, analytics tools, etc.). MS Excel, MS PowerPoint and/or MS Access skills required. Exceptional communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical stakeholders. Demonstrated ability to work in a fast paced, dynamic environment and manage multiple priorities effectively. Detail oriented, with emphasis on accuracy. Capability to interact with Senior/Executive management.

Education and Experience Required:

Bachelor’s degree in a related field plus 7 years of relevant work experience or in lieu of degree, 11 years of relevant work experience in a call center or bank operations environment. Minimum two years of management experience required.

Education and Experience Preferred:

Genesys Cloud CX or Genesys WFM, Banking Industry Experience, Managing vendor partnerships, Budget setting/tracking experience.

9 years of relevant work experience or in lieu of degree, 13 years of relevant work experience in a call center or bank operations environment. Ten years of management experience required.

Physical Requirements:

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $100,611.94 - $167,686.57 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Williamsville, New York, United States of America

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

Primarily responsible for the administrative duties of the banquet service department. Train the banquet team and also oversees the enforcement of hotel standards on setting up the banquet hall, up keeping, service, break away, event courses, cleaning, staff grooming and hygiene.

Responsibilities

• Performs planning and organisation functions for the banqueting department like maintaining the banquet logbook, maintaining and updating function sheets / BEO etc.
• Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and make sure sufficient supplies and equipment are available for the function.
• Adhering to all banquet standard process and also hotel standard policies and procedures.
• Coordinates function details with banquet, conference planning, and kitchen staff.
• Communicates frequently with fellow supervisors and banquet managers as to the progress of the days work.
• Ensures accurate daily sales reconciliation and postings are completed and provided to the Front office.
• Display awareness and compliance with hotels security, safety, emergency and energy procedures.
• Ensure high grooming and hygiene standards are met by all banquet staff.
• Ability to take and pass all training provided and required by the banquet department to complete daily operational duties.
• Performs other duties as assigned.

Requirements

• Tertiary education in Tourism / Hospitality Management, or F&B Service Management
• At least 2 year of relevant experience in a similar capacity
• Candidates without the relevant experience maybe considered for a junior position
• Good interpersonal and customer services skills
• Willing to work on rotating shifts, weekends and public holidays

Additional Information

• 5-day work week
• 13th month AWS and Performance Bonus
• Annual Leave from 16 days
• Up to 50% Associate Dining & Accommodation Discounts at Group Properties
• Referral Incentive of S$1,000*
• Career Development and Training opportunities

We regret that only shortlisted applicants will be notified.

Must have good problem solving, decision making & analytical skills.
Manages team performance.
Provide effective coaching and constructive feedback to subordinates.
Performs administrative tasks for Operational support.
Lead teams into achieving metric goals, complete monthly deliverable and tasks 

• Must have good problem solving, decision making & analytical skills.
• Manages team performance.
• Provide effective coaching and constructive feedback to subordinates.
• Performs administrative tasks for Operational support.
• Lead teams into achieving metric goals, complete monthly deliverable and tasks 

We have an exciting opportunity for a Visa Service Manager role in a Manchester-based Education Administration Programs company. The Visa Service Manager will be tasked with autonomously guiding and overseeing the visa team to achieve individual and collective sales goals, all while personally providing top-tier visa services that align with OISC standards. The manager will be actively working towards sustaining an exceptional level of client satisfaction.

Job Requirements:

Possession of a degree or an equivalent level of qualification
OISC Level 1 certification
Aspirations to attain OISC Level 2 certification
3-4 years of experience in visa consultation following the completion of OISC Level 1
3-4 years of expertise in processing student visa applications for the UK, Australia, and Ireland
Proficiency in managing OISC inspections and the renewal procedure
Extensive background in handling various visa categories, notably UK student visas
Comprehensive understanding of the structure and policies of Higher Education in the UK
Demonstrated experience in leading a team to achieve sales targets autonomously
Relevant experience in coordinating promotional activities
Established expertise in B2B sales
Exceptional written and verbal communication skills in both English and Mandarin
Adept at managing a heavy workload with frequent conflicting priorities, showcasing strong organizational abilities and meticulous attention to detail
Proficient in effective communication with team members and other departments to resolve intricate situations
Skilled in people management, including goal-setting and providing constructive feedback
Highly motivated, with a drive for success and target achievement, and proactive in addressing issues within their scope of responsibility
Outstanding analytical, organizational, and problem-solving skills for operational performance
Demonstrated history of delivering excellent customer service and communication, ideally with a track record
Ability to exhibit initiative in the development and enhancement of services
Meticulous attention to detail
Diligent, responsible, and approachable
Possesses a collaborative spirit and displays significant potential for growth
Competent in independently leading a team to meet assigned targets
Demonstrates flexibility, adaptability, and the capacity to work both independently and as part of a team
A proven track record of achieving a high client satisfaction rate.
Revised Job Responsibilities
Job Responsibilities:

Provide visa services and guidance to clients
Offering assistance in determining client's visa requirements, reviewing and verifying application documents, and completing visa forms.
Ensure the team maintains a high level of client satisfaction.
Regularly update the company website and promptly inform the marketing departments of any changes in immigration policies related to students.
Coordinate with OISC regarding all visa cases under your administration and associated matters.
Keep the SOPs and client information packs up-to-date with the latest immigration policies.
Perform additional tasks as assigned by your supervisor.
Led the team in adhering to OISC regulations and successfully passing OISC inspections and mock audits.
Ensure that all operational procedures conform to OISC standards and regulations.
Independently create and lead the team in executing the annual operational plan aligned with organizational goals.
Recruit and develop a highly effective team by establishing clear objectives, following operational procedures and organizational policies, providing continuous feedback and regular performance evaluations, and fostering a strong organizational culture.
Develop and implement annual sales plans, identifying growth opportunities.
Explore and diversify visa service categories, including engagement with B2B clients.
Collaborate with the marketing team to organize marketing campaigns, expand B2C sales channels for paid services, and achieve growth targets.
Referrals

If you know anyone who may be suitable for the above role, feel free to contact the Mandarin Recruitment team. We will ensure a healthy referral bonus.

About Us

Mandarin Recruitment is a service that helps UK and Chinese businesses & organizations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese-speaking market, allowing us to be the leading organization for specialist Mandarin recruitment.

ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future. We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers. Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Must have good problem solving, decision making & analytical skills.
Manages team performance.
Provide effective coaching and constructive feedback to subordinates.
Performs administrative tasks for Operational support.
Lead teams into achieving metric goals, complete monthly deliverable and tasks. 

We have an exciting opportunity for a Visa Service Manager role in a Manchester-based Education Administration Programs company. The Visa Service Manager will be tasked with autonomously guiding and overseeing the visa team to achieve individual and collective sales goals, all while personally providing top-tier visa services that align with OISC standards. The manager will be actively working towards sustaining an exceptional level of client satisfaction.

Job Requirements:

Possession of a degree or an equivalent level of qualification
OISC Level 1 certification
Aspirations to attain OISC Level 2 certification
3-4 years of experience in visa consultation following the completion of OISC Level 1
3-4 years of expertise in processing student visa applications for the UK, Australia, and Ireland
Proficiency in managing OISC inspections and the renewal procedure
Extensive background in handling various visa categories, notably UK student visas
Comprehensive understanding of the structure and policies of Higher Education in the UK
Demonstrated experience in leading a team to achieve sales targets autonomously
Relevant experience in coordinating promotional activities
Established expertise in B2B sales
Exceptional written and verbal communication skills in both English and Mandarin
Adept at managing a heavy workload with frequent conflicting priorities, showcasing strong organizational abilities and meticulous attention to detail
Proficient in effective communication with team members and other departments to resolve intricate situations
Skilled in people management, including goal-setting and providing constructive feedback
Highly motivated, with a drive for success and target achievement, and proactive in addressing issues within their scope of responsibility
Outstanding analytical, organizational, and problem-solving skills for operational performance
Demonstrated history of delivering excellent customer service and communication, ideally with a track record
Ability to exhibit initiative in the development and enhancement of services
Meticulous attention to detail
Diligent, responsible, and approachable
Possesses a collaborative spirit and displays significant potential for growth
Competent in independently leading a team to meet assigned targets
Demonstrates flexibility, adaptability, and the capacity to work both independently and as part of a team
A proven track record of achieving a high client satisfaction rate.

Job Responsibilities:

Provide visa services and guidance to clients
Offering assistance in determining client's visa requirements, reviewing and verifying application documents, and completing visa forms.
Ensure the team maintains a high level of client satisfaction.
Regularly update the company website and promptly inform the marketing departments of any changes in immigration policies related to students.
Coordinate with OISC regarding all visa cases under your administration and associated matters.
Keep the SOPs and client information packs up-to-date with the latest immigration policies.
Perform additional tasks as assigned by your supervisor.
Led the team in adhering to OISC regulations and successfully passing OISC inspections and mock audits.
Ensure that all operational procedures conform to OISC standards and regulations.
Independently create and lead the team in executing the annual operational plan aligned with organizational goals.
Recruit and develop a highly effective team by establishing clear objectives, following operational procedures and organizational policies, providing continuous feedback and regular performance evaluations, and fostering a strong organizational culture.
Develop and implement annual sales plans, identifying growth opportunities.
Explore and diversify visa service categories, including engagement with B2B clients.
Collaborate with the marketing team to organize marketing campaigns, expand B2C sales channels for paid services, and achieve growth targets.
Referrals

If you know anyone who may be suitable for the above role, feel free to contact the Mandarin Recruitment team. We will ensure a healthy referral bonus.

About Us

Mandarin Recruitment is a service that helps UK and Chinese businesses & organizations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese-speaking market, allowing us to be the leading organization for specialist Mandarin recruitment.