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Date Posted:
2023-08-14Country:
Hong KongLocation:
12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong; 12/F-13/F, 太豐匯, 香港九龍灣啟祥道17號Responsibilities:
Requirements:
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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Official account of Jobstore.
Job Description:
Ingénieur – Planification des transports et circulation
Afin de soutenir sa forte croissance au Québec et ailleurs dans l’est du Canada, Parsons est actuellement à la recherche active de plusieurs candidats en infrastructure de transports, incluant des ingénieurs et des techniciens en génie routier, en planification des transports, maintien de la circulation et en structures.
Qui sommes-nous
Parsons est une des plus grandes firmes au monde en planification, ingénierie et construction des infrastructures de transports incluant des projets ferroviaires, routiers, aéroportuaires et de ponts et tunnels. Lauréate de nombreux prix en infrastructure et en ouvrages d’art, Parsons se distingue par l’excellence de ses réalisations.
Notre offre employeur
Nous accordons une importance particulière à la qualité de nos collaborateurs et à leur bien-être. Parsons donne l’opportunité de travailler sur des mandats d’infrastructure variés allant autant des projets traditionnels que majeurs en Conception-Construction ou en PPP. Nous veillons au développement de nos ressources avec un plan de carrière adapté et des possibilités de mouvement et d’avancement au sein de l’entreprise. Chez Parsons, nous croyons que nous sommes meilleurs lorsque nous travaillons ensemble, et cela imprègne notre philosophie de travail, qui s’applique à l’ensemble de nos services «One Parsons ».
Nous vous offrons de:
Quelques projets phares sur lesquels nos équipes de Parsons Québec travaillent:
Idéalement vous avez :
Langue de travail pour les postes situés en permanence au Québec
La connaissance du français est requise pour les postes situés en permanence au Québec afin que le titulaire puisse communiquer au besoin avec ses collègues et partenaires au Québec. Une formation en français est offerte à tout titulaire d’un poste permanent au Québec qui ne possède pas une bonne connaissance du français.
Autre exigence linguistique
La maîtrise de l’anglais est requise pour ce poste afin de communiquer avec les collègues, les clients et les partenaires (ou les fournisseurs) situés à l’extérieur du Québec, et de comprendre la documentation technique et scientifique disponible dans le domaine de notre industrie.
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Engineer – Transportation Planning and traffic Engineering
To support its strong growth in Quebec and elsewhere in Eastern Canada, Parsons is currently actively seeking several candidates in transportation infrastructure, including engineers and technicians in road engineering, transportation planning, maintenance of traffic and structures.
Who are we
Parsons is one of the world's largest firms in the planning, engineering and construction of transportation infrastructure, including rail, road, airport and bridge and tunnel projects. Parsons is recognized for his outstanding achievements in infrastructure and art.
Our employer offer
We attach particular importance to the quality of our employees and their well-being. Parsons offers the opportunity to work on a variety of infrastructure mandates ranging from traditional projects to major Design-Build or PPP projects. We ensure the development of our resources with an adapted career plan and opportunities for movement and advancement within the company. At Parsons, we believe we are better when we work together, and this permeates our working philosophy, which applies throughout the company; “One Parsons.”
Some key projects that our Parsons Québec teams are working on:
Ideally you have:
Language of work for positions permanently located in Quebec
Knowledge of French is required for positions permanently located in Quebec so incumbent can communicate with their colleagues and partners in Quebec as necessary. French-language training is offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French.
Other language requirement
Fluency English is required for this position in order to communicate with colleagues, clients and partners (or suppliers) located outside of Quebec and to understand the technical and scientific documentation used in our industry.
Minimum Clearance Required to Start:
Not Applicable/NoneThis position is part of our Critical Infrastructure team.For more than 75 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in diverse, collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see new possibilities.We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyle!The position may require a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief as required by customer requirements and some cases federal, state, provincial or local mandates.
Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!Official account of Jobstore.
Department/Unit:
Med/Surg ICU - D3NWork Shift:
Day (United States of America)Hourly Range: $19.00 - $23.00The Patient Care Assistant participates in the creation and maintenance of a clean, orderly, and safe environment of care. PCAs may also be asked to provide the service of activity companion for patients requiring 1:1 observations.
The Patient Care Assistant is responsible for assisting in the delivery of patient care provided by the caregiving team. S/he assures that competent, compassionate patient care is uniformly provided to customers.
Minimum Qualifications
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Official account of Jobstore.
Department/Unit:
Coronary Care Unit - D2EWork Shift:
Day (United States of America)The Patient Care Assistant (PCA) will work under the direction of the Registered Nurse. During the assigned work period, PCAs will collect patient data, complete personal care of the patient, perform point of care testing such as whole blood glucose, turn & position and/or mobilize patients, and assist with caring for the needs of assigned patients with a focus on progress toward discharge, including during transitions within the acute care stay. The PCA is trained to perform technical procedures such as blood draw and electrocardiography. The Patient Care Assistant promotes the availability of resources for patient care through collaboration with Materiel’s Coordinators for use, stocking, and storage of supplies.Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Official account of Jobstore.
Department/Unit:
General Pediatrics-D7Work Shift:
Day (United States of America)Hourly Range: $19 - $23Essential Duties and Responsibilities
Qualifications
Salary Range: $16.00/hr - $20.00/hr
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Official account of Jobstore.
Department/Unit:
Receiving and Distribution - HospWork Shift:
Day (United States of America)Salary Range: Min. $18.00/hr - Max $21.60/hrThank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Official account of Jobstore.
Department/Unit:
UltrasoundWork Shift:
Day (United States of America)Salary Range: Min. $18.00/hr - Max $20.00/hr
Essential Duties and Responsibilities
Qualifications
Physical Demands
Thank you for your interest in Albany Medical Center!
Albany Medical Center is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Official account of Jobstore.
Department/Unit:
Emergency DepartmentWork Shift:
Evening (United States of America)Hourly Range: $18.00/hr. - $23.00/hr.• Ensure that beds and stretchers are set for patient use including placement of IV poles, safe operations of bed and stretcher in corridors, and safe and secure placement of oxygen cylinders.
• Ensure that wheelchairs and barcos are set for patient use including placement of patient chart, safe operation of the wheelchair in corridors and safe and secure placement of oxygen cylinders.
• Operate other transporting equipment and products as needed including the morgue cart, blood products/patient labs, pharmacy products, and other patient care equipment.
• Utilize the zone phones to communicate with staff on patient needs.
• Provide customer service to patients and internal colleagues.
Qualifications:
• High School or equivalent
• Experience with patient care supply management preferred.
• Excellent communication, organizational and interpersonal skills preferred.
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Official account of Jobstore.
Department/Unit:
Medical - Surgical C3EWork Shift:
Day (United States of America)The Patient Care Assistant (PCA) will work under the direction of the Registered Nurse. During the assigned work period, PCAs will collect patient data, complete personal care of the patient, perform point of care testing such as whole blood glucose, turn & position and/or mobilize patients, and assist with caring for the needs of assigned patients with a focus on progress toward discharge, including during transitions within the acute care stay. The PCA is trained to perform technical procedures such as blood draw and electrocardiography. The Patient Care Assistant promotes the availability of resources for patient care through collaboration with Material's Coordinators for use, stocking, and storage of supplies.Hourly: $19 - $23
Essential Duties and Responsibilities
Qualifications
Physical Demands
Thank you for your interest in Albany Medical Center!
Albany Medical Center is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Official account of Jobstore.
Department/Unit:
HBD - General SurgeryWork Shift:
Day (United States of America)• Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling.
Essential Duties and Responsibilities
Qualifications
Salary Range: Min. $18.00/hr - Max $23.79/hr
Thank you for your interest in Albany Medical Center!
Please be aware for the safety and security of our colleagues and patients all new employees are required to successfully complete all applicable federal, State and institutionally mandated pre-employment screening requirements including:
Albany Medical Center is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Official account of Jobstore.
Department/Unit:
Digestive Disease CenterWork Shift:
Day (United States of America)Provide administrative support and secretarial services to the Director of Patient Care Services. Provides secretarial services to leadership staff of the department. In addition, provides secretarial support to Patient Care Services projects and committees.expertise.
- Assists in orientation of new administrative support staff.
- Troubleshoots and maintains office equipment.
- Has the knowledge to prioritize work in accordance with deadlines and
department/divisional needs.
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Official account of Jobstore.
Department/Unit:
VIR NursingWork Shift:
Day (United States of America)Hourly Range: $18 - $23
Essential Duties and Responsibilities
Qualifications
Physical Demands
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Official account of Jobstore.
Department/Unit:
Medical/Surgical Cardiac Hospitalist - D4NWork Shift:
Day (United States of America)The Patient Care Technician (PCT) will work under the direction of the Registered Nurse. During the assigned work period, PCTs will collect patient data, complete personal care of the patient, perform point of care testing such as whole blood glucose, turn & position and/or mobilize patients, and assist with caring for the needs of assigned patients with a focus on progress toward discharge, including during transitions within the acute care stay. The PCT is trained to perform technical procedures such as blood draw and electrocardiography. The Patient Care Technician promotes the availability of resources for patient care through collaboration with Materiel’s Coordinators for use, stocking, and storage of supplies.
The Patient Care Technician participates in the creation and maintenance of a clean, orderly, and safe environment of care. PCTs may also be asked to provide the service of activity companion for patients requiring 1:1 observation.
The Patient Care Technician is responsible for assisting in the delivery of patient care provided by the caregiving team. S/he assures that competent, compassionate patient care is uniformly provided to customers.
Hourly Range: $20.00 - $23.00
Minimum Qualifications
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Official account of Jobstore.
Department/Unit:
Medical/Surgical Cardiac Hospitalist - D4NWork Shift:
Night (United States of America)Job Description Summary
The Patient Care Technician (PCT) will work under the direction of the Registered Nurse. During the assigned work period, PCTs will collect patient data, complete personal care of the patient, perform point of care testing such as whole blood glucose, turn & position and/or mobilize patients, and assist with caring for the needs of assigned patients with a focus on progress toward discharge, including during transitions within the acute care stay. The PCT is trained to perform technical procedures such as blood draw and electrocardiography. The Patient Care Technician promotes the availability of resources for patient care through collaboration with Materiel’s Coordinators for use, stocking, and storage of supplies.
The Patient Care Technician participates in the creation and maintenance of a clean, orderly, and safe environment of care. PCTs may also be asked to provide the service of activity companion for patients requiring 1:1 observation.
The Patient Care Technician is responsible for assisting in the delivery of patient care provided by the caregiving team. S/he assures that competent, compassionate patient care is uniformly provided to customers.
Hourly Range: $20.00 - $23.00
Job Description
Minimum Qualifications
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Official account of Jobstore.
Department/Unit:
General Pediatrics-D7Work Shift:
Night (United States of America)Hourly Range: $19 - $23Essential Duties and Responsibilities
Qualifications
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Official account of Jobstore.
As a customer service representative, that individual will stand as the liaison, offer product or services information and solve any issues that customers might face. Responsibilities include managing incoming calls, generate sales leads, assess customer needs, establish sustainable relationships and provide accurate information.
Some of the prominent customer service jobs include call centre representative, concierge, client relations, receptionist, help desk, desk support engineer, patient care, field service technician, customer service manager, bank teller member services, technical support and social media customer care.
The role of customer service officer is to attract potential customers by answering product and service questions. Responsibilities include answering customer inquiries, direct customers to online resources, update customer records in the system, pitch ideas for improving customer care and develop a rapport with customers.
The role of customer service executive is to help customers with complaints, questions as well as provide information about product and service. Responsibilities include maintaining a professional attitude toward customers, responding promptly to customer inquiries, resolving customer complaints and ensure customer satisfaction by providing professional customer support.
The role of customer service representative is to act as a liaison, providing product/services information and resolve emerging problems. Responsibilities include managing calls, generate sales leads, assess customer needs to achieve satisfaction and building sustainable relationship with customer accounts through interactive communication.
The role of customer service manager is to provide excellent customer service and to promote this idea throughout the organisation. Responsibilities include improving customer experience, take ownership of customer issues, develop service procedures, keep records of customer service, analyse statistics and compile accurate reports.
The role of call center executive is to be the liaison between the company and its current as well as potential customers. Responsibilities include managing large amount of calls, follow communication scripts, identify customer needs, seize opportunity to upsell products and build sustainable relationships with customers.
The role of service desk analyst is to help users resolve issues with computer hardware or software. Responsibilities include assessing the troubleshooting problems, keeping the personnel information confidential and managing other resources if they are not capable of solving them.