Total 24 support analyst job vacancies in penang

Job Scope:

• Managing manage service client help desk tickets & prioritize according to SLA and severity.
• Recognize and escalate complex issues.
• Server setup and configuration - RAID, Windows Server OS, firmware upgrade. 
• Hardware and Software Setup configuration, and maintenance of desktops, laptops, printers, and other hardware.
• Laptop/Desktop configuration – Domain Join, Outlook configuration, Software installs.
• Computer software and hardware troubleshooting.
• Diagnose and repair minor network and server issues.
• Employee onboarding (Account creation O365, in-house System, O365, AD, , etc.)
• Employee offboarding (account deactivation, data transfer, email access, equipment gathering).
• Reaching out to vendors for warranty claims.
• Onsite visit manage service client maintenance support weekly or as needed.
• Provide on-site support to handle various issues based on incoming customer incidents/requests.
• Documenting and analyzing technical issues and customer interactions
   

Required:

• 2-3 years of corporate IT Help Desk experience
• Experience providing hardware and software support primarily on Windows laptops/desktop
• Experience working with Windows 7/10, Windows servers 2008-2019
• Experience working with MS Office suite including email clients (Outlook)
• Experience with ticketing systems and helpdesk processes

Perks & Benefits

• Commission and bonus
• Travelling Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Annual Leave / Medical Leave
• Medical Claim
• Optical & Dental claim
• Fast growing company that ensure career growth.

Job Scope:

• Managing manage service client help desk tickets & prioritize according to SLA and severity.
• Recognize and escalate complex issues.
• Server setup and configuration - RAID, Windows Server OS, firmware upgrade. 
• Hardware and Software Setup configuration, and maintenance of desktops, laptops, printers, and other hardware.
• Laptop/Desktop configuration – Domain Join, Outlook configuration, Software installs.
• Computer software and hardware troubleshooting.
• Diagnose and repair minor network and server issues.
• Employee onboarding (Account creation O365, in-house System, O365, AD, , etc.)
• Employee offboarding (account deactivation, data transfer, email access, equipment gathering).
• Reaching out to vendors for warranty claims.
• Onsite visit manage service client maintenance support weekly or as needed.
• Provide on-site support to handle various issues based on incoming customer incidents/requests.
• Documenting and analyzing technical issues and customer interactions
   

Required:

• 2-3 years of corporate IT Help Desk experience
• Experience providing hardware and software support primarily on Windows laptops/desktop
• Experience working with Windows 7/10, Windows servers 2008-2019
• Experience working with MS Office suite including email clients (Outlook)
• Experience with ticketing systems and helpdesk processes

Perks & Benefits

• Commission and bonus
• Travelling Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Annual Leave / Medical Leave
• Medical Claim
• Optical & Dental claim
• Fast growing company that ensure career growth.

Job Responsibilities:

• Provide necessary support to the Sales Team.
• Respond to customers’ inquiries on Company products.
• Handle the processing of all orders with accuracy and timeliness.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• To undertake other responsibilities as and when assigned from time to time.

Job Requirements:

• Candidate must possess at least SPM,"O" Level.
• Proficient in Microsoft Word and Excel 
• Minimum 3years experience of working experience In the related field is required for this position.  
• Able to work independently and excellent communication skills
• Sense of responsibility to complete task given

Perks & Benefits

• Personal leave
• Personal development opportunities
• Medical

We are looking for an innovative Technical Support Engineer who is passionate in research, design, prototyping, project management documentation, Product support for advanced automated machine and IoT 4.0 system.

As an Technical Support Engineer, you will be responsible for electrical, programming and product troubleshooting for CMS’s product. You are required to work closely with the Sales team, customer and manufacturer to ensure the customer use CMS product with optimum performance.

Job detail & reponsibilites

• A recognized Degree/Master in Electrical/Mechatronics Engineering or equivalent.
• 1-2 years working experience in related field.
• Working experience in Industrial Robot (Scara, cartesian and Wafer Transfer), Servo,Stepper motor, knowledge in motion control, IOT 4.0 knowledge & PLC programming will be an added advantage.
• Knowledge in electrical wiring drawing.
• Programming knowledge in C#, Visualbasic, C++ and ladder logic programming.
• Troubleshoot product related error.
• Travel outstation to support product's issue at customer side.
• Self starter and able to work independently.
• Fresh graduates are encouraged to apply.
• Need to be able speak Mandarin to communicate with Taiwan, If able to speak Japanese will be more advantage.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Oversea Training if needed

About WorldFish   

“WorldFish is a leading international research organization working to transform aquatic food systems to reduce hunger, malnutrition, and poverty. It collaborates with international, regional, and national partners to co-develop and deliver scientific innovations, evidence for policy, and knowledge to enable equitable and inclusive impact for millions who depend on fish for their livelihoods. As a member of CGIAR, WorldFish contributes to building a food- and nutrition-secure future and restoring natural resources. Headquartered in Penang, Malaysia, with country offices across Africa, Asia, and the Pacific, WorldFish strives to create resilient and inclusive food systems for shared prosperity. For more information, visit: www.worldfishcenter.org” 

About the Position  

In your role as Finance Analyst, (Cost Center), you will be responsible for coordinating, monitoring and reporting on Cost Center revenue and expenditure. Additionally, you will be required to co-ordinate and prepare OneCG reporting, manage the hosting program, produce monthly cost recoveries performance and analysis, and support the preparation of the Financial Dashboard. 

Key Responsibilities   

• Support the Budget & Reporting Manager in coordinating, reviewing, and rolling out of the budget and forecast. 
• Manage the maintenance, upload, monitoring, and reporting of Cost Center budgets, ensuring accuracy and completeness. 
• Record Cost Center revenue (including hosting and other sources) in a timely manner. 
• Prepare and submit hosting reports accurately and on time. 
• Assist in preparing Center reporting requirements, ensuring accurate and timely submission of finance templates. 
• Conduct monthly full cost recovery variance analysis with commentaries. 
• Maintain and update the Cost Center budgeting policies and procedures manual. 
• Assist in the development of and the continuous improvement of the guidelines on Budgeting and Reporting Processes. 
• Develop and maintain an online filing system on SharePoint accessible to key stakeholders. 
• Any ad-hoc assignments required to support the Budget & Reporting unit. 

• Master or bachelor’s degree in accounting with a membership in an internationally recognized accounting institute 

• Minimum of 3 years progressive post-qualification in finance. 
• Minimum of 3 years of working in a similar role. 
• Experience working collaboratively across a regional or global organization. 
• Ability to manage relationships and work collaboratively with a broad range of stakeholders in a multi-cultural and multi-disciplinary environment. 
• Teamwork - demonstrates experience working collaboratively across teams in a cross-functional, matrixed work environment. 
• Good communication skills, particularly written English. 
• Excellent analytical skills with excellent attention to detail. 
• Good proficiency in the use of MS Windows-based software packages, especially MS Excel. 
• Working knowledge with reputable ERP systems such as Oracle and SAP. 

Desirable Skills/Experience 

• Ability to work under pressure and adhere to deadlines with minimum supervision. 
• Experience in ERP systems (Agresso preferred). 
• Familiar with non-profit financial accounting, planning and budgeting. 
• Sound knowledge on income tax and VAT computation. 

This is a Nationally Recruited Staff (NRS) position and WorldFish offers a competitive remuneration package including comprehensive benefits (but not limited to) insurance coverage for staff and eligible dependents, employer provident fund contribution, paid leave and others. The duration of the contract will initially be for a three-year period with possibility for extension, depending on funding and performance. 

Your application must include: 

• A copy of your curriculum vitae, 

• A cover letter which addresses key requirements stated above; and 

• Contact information of three professional referees who may be contacted if you are short-listed for the position. 

To be considered, applications must be submitted by no later than 24:00 (MYT), 19 May 2024. 

Location: The post holder will be based in Penang, Malaysia. This position will involve international travel. 

The screening will start immediately and will continue until the position is filled. Due to the high volume of applicants for WorldFish positions, we appreciate all interest, but only short-listed candidates will be contacted.  

Our Gender, Diversity and Inclusion Commitment  

WorldFish has seven offices across Asia, Africa and the Pacific, with more than 400 staff and 27 nationalities who contribute to a dynamic multicultural work environment.  

WorldFish is committed to promoting a work environment where diversity and inclusion is valued, and we seek to have gender balance in the organization. We aim to also seek balance across other diversity dimensions.  

 People in WorldFish are treated equally irrespective of gender, ethnicity/race, national or social origin, disability, religion, political affiliation, age, family size, marital status or any other form of personal identity.  

We are an equal opportunities employer and strongly encourage qualified women and men from developing nations to apply.  

Role Purpose

We're now looking for an Industry Research Analyst, Semiconductor to join our team. As a researcher and part of the Components and Devices Omdia pillar, you will help to coordinate Omdia’s semiconductor forecasts by communicating and working with multiple internal teams and external partners.  In doing so, you will engage in primary and secondary research of semiconductor trends, interpret data, and analyze results using qualitative and modeling techniques.

Key Responsibilities

• Collecting semiconductor data from a range of systems and sources and inputting into systems such as Excel.
• Assist the semiconductor analyst teams on providing up to date semiconductor market activity.
• Assist the semiconductor analyst teams in using primary and secondary research to build a credible date base.
• Creating estimates where publicly available sources are not available.
• Ensuring consistency and alignment of semiconductor forecasts across multiple internal teams.
• Locate and define new process improvement opportunities 
• Assist in providing qualitative analysis where possible to support and justify data.
• Understand and communicate the key semiconductor market trends. 

BROAD JOB FUNCTIONS

• Leading site services programs including Food & Beverage (F&B) , Transportation and Janitorial management
• managing relationships with vendors responsible for these outsourced services
• Maintains the program to ensure compliance with internal and external regulations such as fire, EHS, ISO, food safety regulations
• Support customer requirement and improve customer satisfaction

Regular

Cafeteria Operation and Management

• Oversees the operations of the cafeteria including ordering, inventory, meal planning, food preparation and services.
• Ensure compliance with internal and external regulations such as fire, EHS, ISO and food safety
• Monitors the preparation, serving and storage of food to ensure compliance with health standards
• Assures cleanliness of cafeteria and maintenance of equipment and food service supplies.
• Handle customer complaints and resolve issues related to food quality.
• Ensure all safety and environmental incidents are addressed & reported promptly
• Keep detailed administrative records regarding license, meal plans, costs and hours worked.
• Take inventory, order food and beverage supply and check the quality and quantity of orders received.
• Participates in the preparation and administration of assigned budget and monitors expenditures
• Handle receipts and claims with caterer.

Employee Transport Management

• Provide transport services to employees who commute to/from work and interplant.
• Plan and work with service provider to optimize the travel routes
• Manage contractor service levels and performance ensuring a safe transport service.
• Ensure compliance with internal and external regulations such as fire, EHS, ISO and road transport safety
• Handle customer complaints and resolve issues related to transportation.

Janitorial Management

• Oversight and supervision of the daily cleaning operations to meet level of quality standards.
• Establish and define cleaning protocols, KPI’s, routines to meet the set standards
• Routinely inspect properties and monitor work performance; quickly correct deficiencies.
• Collaborate and communicate with third-party cleaning vendor management and staff.
• Assist with screening, selecting and training new cleaning employees and contractors.
• Assess, assign and respond to work requests and special projects

Irregular

• Assist with the HR promotion or company initiatives
• Liaison with government departments ex. Labor, Immigration, MPPP

Team Overview

Our global based Supplier Master Data Team is a diverse and agile team of experienced SMO Specialists. Our main responsibility is to set up and maintain vendor’s records and bank details . We also support our clients during process improvements with certain projects used for procurement and accounts payable purposes. Furthermore we deliver excellent customer service by providing regular trainings and general process support. Our responsibility is to make sure there is no audit risk.

Position Overview

In this position you will be responsible for validating the correctness of incoming requests , completing vendor maintenance in the Oracle Cloud / SAP system and analyzing vendors to ensure high quality of supplier master data . You will interact with internal and external clients to resolve issues identified during the process.

Essential Duties & Responsibilities

·   Completion of New Supplier records in Oracle Cloud

·   Act as the primary point of contact for business questions related to supplier master data.
·  Complete requests for supplier master data in a timely, accurate manner by performing integrity checks to ensure a high quality of master data.
·  Ensure all requests contain the appropriate supporting documentation and comply with corporate requirements before they are implemented into Oracle Cloud / SAP.
·  Analyze and improve data quality, which includes running regular scheduled data audit reports (e.g. elimination of duplicates, standard text formats, retirement).
·  Active engagement with data validations and cleansing
·  Work with IT and Business on Master Data influenced projects
·  Ensure compliance with company and auditing requirements

·  Supporting special projects (e.g. listing of new suppliers) and other duties as assigned.
·  Interacting with external and internal clients at all levels.
·  Being part of a team that fosters collaboration and process efficiencies.

 

• Permanent Remote or Flexible working hour & hybrid work mode

Seeking a Senior Payroll Professional to oversee payroll processing for multiple Asian countries. Responsible for ensuring accuracy, compliance, and timely payments. Ideal for those with expertise in Asian payroll regulations and strong attention to detail.

• Manage end-to-end payroll processing for multiple Asian countries, ensuring accuracy and compliance with local regulations.
• Perform payroll reconciliations and audits to ensure accuracy of payments and deductions.
• Stay updated on changes in payroll laws and regulations across Asian countries and implement necessary updates to payroll processes.
• Provide guidance and support to junior payroll staff, ensuring they adhere to established processes and standards.

This role is based in Penang, and we apply Hybrid work mode. 

We are looking for a SAP Security and GRC consultant with 6 plus years of experience to join our team and help us deliver high-quality solutions to our clients. You will be responsible for designing, implementing, and maintaining SAP security and governance, risk, and compliance (GRC) solutions across various SAP modules and platforms. You will also work closely with other SAP consultants, business analysts, and project managers to ensure that the security and GRC requirements are met and aligned with the business objectives and best practices.

Your New Roles:

• Design, configure, and test SAP security roles and authorizations for various SAP modules and platforms, such as S/4HANA, Fiori, BODS, GTS, PO, CHARM, etc.
• Implement and support SAP GRC solutions, such as Access Control, Process Control, Risk Management, and Audit Management, and ensure compliance with internal and external policies and regulations.
• Perform SAP security and GRC audits, assessments, and remediation activities, and provide recommendations for improvement and mitigation.
• Provide SAP security and GRC support and troubleshooting for issues, incidents, and requests, and ensure timely resolution and documentation.
• Develop and maintain SAP security and GRC documentation, such as policies, procedures, guidelines, reports, and training materials.
• Collaborate with other SAP consultants, business analysts, and project managers to understand the business requirements and deliver the optimal security and GRC solutions.
• Stay updated with the latest SAP security and GRC trends, technologies, and best practices, and share the knowledge and insights with the team and the clients.

Come join the People Solutions team as the global Director, People Leader Support. In this role, you will lead a global team focused on building leader capability in foundational management practices through real-time coaching and specialized training. This role works in partnership with our business clients, Legal, Business & People Partners, Country Enablement and COE teams to understand capability gaps, design people-focused solutions and deliver at scale.

Responsibilities:

• Develop and build a team to deliver a global leader support hub model to support cyclical volume leader coaching/support for the following inquiries: attendance, performance, solution delivery, business cases for workforce reductions, leaves and accommodations, listening support, etc.
• Proactively implement programs in partnership with COEs focused on upskilling leaders prior to program launches and providing in the moment, real-time coaching on managing employees
• Develop a consistent framework for coaching, record keeping and tracking
• Develop and train team members to ensure high-quality leader coaching and support of cases
• Partner with internal stakeholders (Legal, Ethics & Compliance, Security & EHS) on a robust compliance strategy that ensures people leaders are provided statutory training on a regular cadence
• Using data, develop insights and themes to determine leader development needs and success metrics for regular updates to executive leaders
• Collaborate with the People Solutions ecosystem on broader organizational initiatives

Hiring immediately @ Location : Georgetown, Penang

Customer Support - Assistant Sales Advisor (English & Malay) - C1 Level in English       

* We welcome applications from freshers.

   Working Hours: 9 am to 9 pm shift (It will transition to a 24/7 shift in the future)                                                                                                                                                   

• Individuals who can fluently speak and write in Bahasa Malaysia and English (C1 Level)                                      
• Experience in the sales or customer service industry is an added advantage.                                                                                                                   
• Responsibilities include handling customers via calls, emails, and chat                                                                                                                                                                                                                                                                                                                                       

Salary: Basic salary of RM 3800 + Fixed Language allowance of RM 300                                                                                                                                                                                                        

Responsibilities                                                                                                                 

●     Delivering exceptional customer interactions, evaluated through client call quality reports, call audits, and customer satisfaction surveys.                                                                                                                      

●     Offering pre-sales consultative solutions to articulate the features and advantages of the client's products to customers contacting the Retail Contact Centre Sales and Service.                                                                                                                       

●     Accurately recording valid orders and documenting all Saved For Later ("SFL") opportunities.                                                                                                                 

●     Actively selling and providing sales support for products to boost incremental revenue, all while ensuring the highest levels of customer satisfaction survey scores.                                                                                                                     

●     Demonstrating a proficient understanding of all client-supported products, both current and future, evidenced by client call quality reports, call audits, and customer satisfaction survey scores.                                                                                                             

●     Ensuring innovation and quality in every customer interaction.                                                                                                                    

●     Entering all necessary data elements into the internal Online Store and other record-keeping systems following client training and operational procedures.                                                                                                             

●     Maintaining a comprehensive awareness of the client's strengths in the industry.                                                                                                                                                                                                                             

• Minimum of Diploma in any field                                                                                                       

●     Demonstrated business language fluency in Bahasa Melayu and fluency for all Advisors in business English                                                                                                                       

●     Professional working experience dealing with face-to-face or virtual interactions with customers preferred.                                                                                                                       

●     Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration                                                                                                                      

●     Excellent understanding and knowledge on high technology products and computers and operating systems                                                                                                                       

●     Effective time management strategy including ability to multi-task, prioritize, organize and balance workload                                                                                                                       

●     Excellent judgment and decision-making skills                

Language allowance 300RM Per month

• Application monitoring to ensure stable and optimal performance always.
• Have ability to understand and reasonably resolve basic and complex technical problems.
• Have ability to work under pressure, prioritize and manage multiple tasks.
• Good Team-player with strong Interpersonal, Organizational and Project management skills.
• Good analytical skills coupled with written, communication and problem-solving skills and an ability to work in multicultural environment.
• Understanding and analysis of complex customer requirements from business user and then develop the custom code to achieve the solutions.

• Application monitoring to ensure stable and optimal performance always.
• Have ability to understand and reasonably resolve basic and complex technical problems.
• Have ability to work under pressure, prioritize and manage multiple tasks.
• Good Team-player with strong Interpersonal, Organizational and Project management skills.
• Good analytical skills coupled with written, communication and problem-solving skills and an ability to work in multicultural environment.
• Understanding and analysis of complex customer requirements from business user and then develop the custom code to achieve the solutions.

We are looking for a dynamic and talented Power BI Developer to join our global team - AI, Data & Analytics Team. In this role, you will have the opportunity to work with cutting-edge technologies and contribute to the development of innovative solutions that support business needs in global reporting. You will collaborate closely with Business Process Owners to analyze reporting requirements and transform them into visually appealing and insightful Power BI reports and analytics.

Responsibility

• Collaborate with business to understand their requirement, ensure alignment and successful implementation of Power BI solutions.
• Document and communicate the requirements with AIDA team members to identify the gaps and feasibility 
• Design, develop, and maintain reports by utilizing tools such as Power BI, SQL Server, Oracle, Power Query, etc.
• Manage Power BI Service components such as data gateway, data sources, refresh schedule, data flow, etc.
• Investigate and troubleshoot issues raised by business users
• Answer inquiries from AIDA team members and business users as necessary
• Stay up-to-date on the latest Power BI features, changes, and best practices