Total 9 Junior Executive staffing consultant job vacancies in Customer Service category in Malaysia

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.
   

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.
   

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

Country

Job Family

We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

Job Description

In this demanding and fast-paced environment, we are looking for a (Junior) Consultant Customer Success Management (m/f/d), based in Nuremberg, serving German and Central European-based IT and Office clients on a local and international level.

(Junior) Consultant Customer Success Management (m/f/d):

• Act as strategic partners to our clients

• Being an innovation agent. Drive change for faster reaction to changing market requirement.

• Being an expert in your market (industry, products, channels etc.)

External

• Onboard clients on gfknewron platform

• Drive adoption (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client

• Drive gfknewron usage with senior stakeholders in the client organization

• Develop fact-based answers to complex key business questions

• Become a market expert in one or more categories / industry segments

• Deliver insightful presentations and actionable recommendations to our clients

• Coordinate client services cross countries and categories

• Identify leads for cross sell and upsell opportunities with the client

• Help improve renewal rate by demonstrating clear business outcome and value

Internal

• Collect and provide feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience

• Collaborate with account management at the pre-sales and renewal stages

• Collaborate with other business unit teams to identify opportunities for strategic assignments

• Coordinate internal client services nationally and internationally

• Run final quality checks for the GfK seal of quality

• Validate / conduct QC to guarantee GfK seal of quality

In other words: You will make the difference by being the face of our company and its digital solutions!

The CSM DE/AT IT and Office categories team is headed by Aleksandar Tomasevic, who has a track record of many years in global research business, embracing long-term expertise and a strong sense of future and digitization.
 

Here is what we are looking for additionally:

• Bachelor´s/ Master´s degree in Business Administration, or equivalent experience

• Strong business understanding in durable consumer goods markets and related Retail

• Passion for IT and Office product categories and markets

• Either completed studies or up to 3 years of experience in consulting, market research, product management of durables or equivalent business units

• Excellent German and very good English language skills

• Strong presentation and communication skills, client-centric approach

• Proactive and consistent engagement with multi-disciplined teams

• Co-ordination and decision making of how to achieve client outcomes and organization goals

• Driving delivery of results for clients & GfK across diverse cultures, mind sets, disciplines, and influences

• Passion, dedication, and commitment

• Creativity and the ability to address real-world business problems analytically

• Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to getting to know you!

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. 

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Schedule: US Time Zone

Location: Fully Remote (Manila, PH)

Salary: 1100 - 1300 USD/month

Are you a driven, detail-oriented individual who consistently strives for excellence in your work? A company specializing in church merchandise is in search of an exceptional Virtual Assistant to become a valuable part of their team, dedicated to delivering outstanding service to their customers and expanding their product reach.

As a Virtual Assistant, your primary responsibilities will include:

● Responding promptly and professionally to customer inquiries via email, chat, and phone.

● Assisting customers with order tracking, product inquiries, and general support.

● Fulfilling orders and ensuring accurate and timely processing.

● Resolving customer issues efficiently to maintain a high level of customer satisfaction.

● Preparing and optimizing product images for the online store to meet quality and sizing standards.

● Creating visually appealing graphics and banners for promotions and marketing campaigns.

● Maintaining a well-organized image database.

● Demonstrated experience in providing exceptional customer support and data entry tasks.

● Proficiency in relevant software and tools for customer support, image processing, and data entry.

● Exceptional communication skills, both written and verbal, with a high level of attention to detail.

● Ability to follow instructions accurately and complete repetitive tasks efficiently.

● Strong organizational skills and the ability to multitask effectively.

● Familiarity with e-commerce platforms and online tools for digital operations.

● Ability to work in the US time zone and maintain a productive home office setup.

If you're ready to bring your detail-oriented approach to our team and excel in a dynamic

virtual assistant role, we encourage you to apply. We look forward to reviewing your

application and potentially welcoming you as a key member of our team!

• Attractive compensation package
• Japanese MNC
• East
• Minimum 1 years of relevant experience
• Experience in machine installation and machine related troubleshooting

Our client, a leading manufacturer of precision processing equipment and tooling, is looking for suitable talents to fill the position of Assistant Service Engineer.

RESPONSIBILITIES:

• Carry out machine installation
• Carry out preventive maintenance and implementation of machine improvement
• Handle machine related issues and troubleshooting
• Conduct Training for Customers

REQUIREMENTS:

• Nitec/Higher Nitec/Diploma in Mechanical, Electronic, or any other engineering disciplines
• Minimum 1 year relevant working experience
• Proficient in MS office

OTHER INFORMATION:

• Location: East
• Salary: Salary will commensurate according to experience & qualifications.
• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.

HOW TO APPLY: Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044):

Email – florence.pang@achievegroup.asia

or call your Friendly Consultant, Florence, at 6590 9906 for a confidential discussion.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

We regret only short listed candidate will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

YOUR SUCCESS IS OUR ACHIEVEMENT!

Working location: Islandwide, can be discussed further

Working hours: 10am - 9pm, 5 days work week

Attractive Remuneration (Basic + Commission)

Job description

• Registration of new and existing customers
• Answering phone calls and assist customers with their enquiries
• Scheduling of appointment for clients
• Dispensary of medicine
• Collection of payment
• General administrative duties of the clinic
• Basic housekeeping to maintain the cleanliness of the clinic
• Drive sales to meet targets
• Handle customer enquiries on promotions and leading clients to products
• Perform inventory replenishment as and when needed
• Other ad-hoc tasks as requested by Clinic Manager

Job Requirements

• At least 2-3 years of working experience in Beauty / Aesthetic Clinic/Massage or Therapy / SPA / Clinic Sales Operations/ Front Desk/ Customer
• Consultant & related field is required for this position
• Self-motivated and sales driven with a positive attitude
• Customer service and sales oriented
• Basic IT skill
• Proficiency both in Chinese and strong command in English is a must, who is able to handle Mandarin-speaking clients, colleagues and documents
• Willing to work retail hours, weekends & public holidays

Job Description:

• Provide technical support for our employees in the local offices and remote offices via various form of interaction (Email, IM, Walk-in, Ticketing).
• Support all end user computing (Windows/MAC/Mobile etc.) including conference technology (A/V & Web Conference) and applications/software within the corporate environment.
• Provide build, setup, maintain, implement, and troubleshoot for all technology related matters.
• Work closely with all users and management for issue resolutions, monitoring of corporate IT infrastructure.
• Assist in initiatives/projects to drive technology improvement and user satisfaction.

Requirements:

• At least 3+ year relevant work experience with a Diploma/Degree in Computer Science or relevant
• Good IT concepts of hardware and software, networking, data storage, data backups, and monitoring.
• Excellent communication skills (oral and written) to communicate clearly and professionally via chat, email, phone, and in-person conversations.
• Good problem-solving skills, ability to troubleshoot and resolve issues
• Core competency with Mac OS and Microsoft Windows and Familiarity with data backup concepts and systems
• Good understanding of common PC & Mac hardware components and connections.
• Good understanding of Network Protocols (TCP/IP/UDP/ICMP, etc.)
• Good understanding of common applications: email (Gmail), G Suite, desktop publishing (Microsoft Office), web browsers (Safari, Chrome, etc.).

Other desired skills:

• Working knowledge of Conference Technology, Audio Visual.
• Working knowledge with ITSM ticketing system.
• Working knowledge of Cloud base applications.
• Working knowledge of Mobile device management and support.

This new position is to assist the IT Manager in network and desktop support along with any ongoing development projects across the business and all branch offices. You will provide support to our lawyers and support teams with any queries or issues they may be experiencing such as laptop or desktop hardware issues, phone systems, desktop or windows, servers and patching or mobile phones.

You will need to have at least 1 years’ experience within an IT Support or IT Administration role and have knowledge for the following areas –

• Microsoft 365 and Office 365 including associated packages.
• Microsoft Teams administration.
• Windows Desktop Operating systems.
• Microsoft Server 2016 onwards administration.
• Hardware installation and maintenance of Desktops, Laptops and Servers.
• Exposure to and knowledge of Virtualisation environments.
• Enterprise Wi-Fi administration.
• Backup systems both local and in cloud.
• Systems security.
• Knowledge of network infrastructures.

It would be advantageous but a necessity to have knowledge of the following -

• Familiarity with some Linux Servers administration.
• Firewall Administration and connectivity.
• VOIP telephony administration.
• Exposure to administration of MS SQL.
• MDM and mobile device setup/admin.
• Email Filtering
• RMM/MSP software

In order to carry out your duties you will need to have excellent interpersonal communication skills with the ability to build and maintain relationships with stakeholders across all levels of the business. You will also need to be able to liaise with any external third parties such as suppliers and support entities to resolve any issues.

The working hours for this role are Monday to Friday 9:00am to 5:00pm (with one hour for lunch) however, you may be required to work outside of these hours from time to time where necessity arises. The position will be based onsite at our head office in Walsall, although travel to our other sites at Sutton Coldfield and Cannock will be required and therefore access to your own transport is essential for this role.

This new position is to assist the IT Manager in network and desktop support along with any ongoing development projects across the business and all branch offices. You will provide support to our lawyers and support teams with any queries or issues they may be experiencing such as laptop or desktop hardware issues, phone systems, desktop or windows, servers and patching or mobile phones.

You will need to have at least 1 years’ experience within an IT Support or IT Administration role and have knowledge for the following areas –

• Microsoft 365 and Office 365 including associated packages.
• Microsoft Teams administration.
• Windows Desktop Operating systems.
• Microsoft Server 2016 onwards administration.
• Hardware installation and maintenance of Desktops, Laptops and Servers.
• Exposure to and knowledge of Virtualisation environments.
• Enterprise Wi-Fi administration.
• Backup systems both local and in cloud.
• Systems security.
• Knowledge of network infrastructures.

It would be advantageous but a necessity to have knowledge of the following -

• Familiarity with some Linux Servers administration.
• Firewall Administration and connectivity.
• VOIP telephony administration.
• Exposure to administration of MS SQL.
• MDM and mobile device setup/admin.
• Email Filtering
• RMM/MSP software

In order to carry out your duties you will need to have excellent interpersonal communication skills with the ability to build and maintain relationships with stakeholders across all levels of the business. You will also need to be able to liaise with any external third parties such as suppliers and support entities to resolve any issues.

The working hours for this role are Monday to Friday 9:00am to 5:00pm (with one hour for lunch) however, you may be required to work outside of these hours from time to time where necessity arises. The position will be based onsite at our head office in Walsall, although travel to our other sites at Sutton Coldfield and Cannock will be required and therefore access to your own transport is essential for this role.

Working location: Islandwide, can be discussed further

Working hours: 10am - 9pm, 5 days work week

Attractive Remuneration (Basic + Commission)

Job description

• Registration of new and existing customers
• Answering phone calls and assist customers with their enquiries
• Scheduling of appointment for clients
• Dispensary of medicine
• Collection of payment
• General administrative duties of the clinic
• Basic housekeeping to maintain the cleanliness of the clinic
• Drive sales to meet targets
• Handle customer enquiries on promotions and leading clients to products
• Perform inventory replenishment as and when needed
• Other ad-hoc tasks as requested by Clinic Manager

Job Requirements

• At least 2-3 years of working experience in Beauty / Aesthetic Clinic/Massage or Therapy / SPA / Clinic Sales Operations/ Front Desk/ Customer
• Consultant & related field is required for this position
• Self-motivated and sales driven with a positive attitude
• Customer service and sales oriented
• Basic IT skill
• Proficiency both in Chinese and strong command in English is a must, who is able to handle Mandarin-speaking clients, colleagues and documents
• Willing to work retail hours, weekends & public holidays

For interested applicants, please email your UPDATED CV in Microsoft Word format to agnes@careerstar.com.sg or contact to my office +65 67458100.

We regret that only shortlisted candidates will be notified.

Careerstar International Pte Ltd
EA License No: 03C3254
EA Personnel No: R23115696
EA Personnel Name: Chin Lee Wei