Total 45,000 service operations manager job vacancies in Others category in Malaysia

Overview:The Healthcare Operations Manager is responsible for managing the operational aspects of healthcare facilities or organizations.

Key Responsibilities:

1. Strategic Planning: Manage the operational strategies aligned with the overall healthcare organization's goals. Collaborate with executive leadership to ensure operational plans support the long-term vision of the healthcare facility.

2. Process Optimization:Identify and implement process improvement initiatives to enhance the efficiency of healthcare operations.

3. Resource Management: Manage and ensure that the allocation and utilization of resources, including staff, budget, and equipment, ensure optimal efficiency and effectiveness.

4. Quality Assurance: Assist in implementing quality assurance programs to ensure the delivery of high-quality patient care.

5. Team Leadership: Provide leadership and guidance to operational teams, fostering a positive and collaborative work environment. Assist in conducting regular performance evaluations, provide feedback.

6. Interdepartmental Collaboration: Collaborate with other departments, including clinical and administrative teams, to enhance communication and coordination of care.

7. Emergency Preparedness: Assist in managing the emergency preparedness plans to ensure the healthcare facility can respond effectively to crises or disasters.

Qualifications:

Degree in healthcare administration, or a related field.

Preferably with experience in healthcare industry

Knowledge of healthcare regulations, accreditation standards, and industry best practices.

Excellent leadership, communication, and interpersonal skills.

Strong analytical and problem-solving abilities.

Ability to adapt to a dynamic healthcare environment and drive positive change.

• Set and clearly communicate goals and deadlines for departmental performance in line with the company’s plans and visions, monitoring daily progress to ensure targets are always met
• Assess staffing resources and effectively organize workflow to ensure all tasks within departments are carried out competently and to the highest standard
• Maintain personnel records and monitor timekeeping and absences, liaising with HR for support as required
• Assess and review staff performance, offering feedback, both constructive and positive, to support the professional development of team members
• Act as a key liaison between Department Managers / Supervisors to clearly communicate updates, targets, and any operational changes and feedback suggestions, improvements, and concerns from team members to management
• Enforce quality standards across teams to meet quality objectives, reporting any issues to senior management

Requirements:

• Familiarity with company policies and legal guidelines
• Knowledge of products, including raw materials, bought-in products, and manufactured items
• Knowledge of machinery, tools, and manufacturing processes
• Excellent computer skills, including use of Microsoft Office
• Proven experience in a management role

· Oversee operations and maintenance of waste-to-energy facilities.

· Ensure all operations are carried on in an appropriate, cost-effective way

· Improve operational management systems, processes and best practices

· Purchase materials, plan inventory and oversee efficiency

· Help the organization’s processes remain legally compliant

· Formulate strategic and operational objectives

· Examine financial data and use them to improve profitability

· Manage budgets and forecasts

· Perform quality controls and monitor production KPIs

· Recruit, train and supervise staff

· Find ways to increase quality of service

· Minimum Bachelor's degree

· At least Minimum of 5 years of experience in business development and operations management

· Ability to generate new projects and identify strategic areas for growth

· Strong leadership and team management capabilities.

· Strong commercial acumen and sound financial knowledge

· Computer savvy, with excellent oral and writing skills

· Excellent communication and presentation skills

· Manage resource allocation and utilization, including personnel and finances.

· Prepare and manage budgets for business operations and growth.

· Provide management with regular updates on business development and operations.

· Strong analytical and problem-solving abilities.

Overview:The Healthcare Operations Manager is responsible for managing the operational aspects of healthcare facilities or organizations.

Key Responsibilities:

1. Strategic Planning: Manage the operational strategies aligned with the overall healthcare organization's goals. Collaborate with executive leadership to ensure operational plans support the long-term vision of the healthcare facility.

2. Process Optimization:Identify and implement process improvement initiatives to enhance the efficiency of healthcare operations.

3. Resource Management: Manage and ensure that the allocation and utilization of resources, including staff, budget, and equipment, ensure optimal efficiency and effectiveness.

4. Quality Assurance: Assist in implementing quality assurance programs to ensure the delivery of high-quality patient care.

5. Team Leadership: Provide leadership and guidance to operational teams, fostering a positive and collaborative work environment. Assist in conducting regular performance evaluations, provide feedback.

6. Interdepartmental Collaboration: Collaborate with other departments, including clinical and administrative teams, to enhance communication and coordination of care.

7. Emergency Preparedness: Assist in managing the emergency preparedness plans to ensure the healthcare facility can respond effectively to crises or disasters.

Overview:The Healthcare Operations Manager is responsible for managing the operational aspects of healthcare facilities or organizations.

Key Responsibilities:

1. Strategic Planning: Manage the operational strategies aligned with the overall healthcare organization's goals. Collaborate with executive leadership to ensure operational plans support the long-term vision of the healthcare facility.

2. Process Optimization:Identify and implement process improvement initiatives to enhance the efficiency of healthcare operations.

3. Resource Management: Manage and ensure that the allocation and utilization of resources, including staff, budget, and equipment, ensure optimal efficiency and effectiveness.

4. Quality Assurance: Assist in implementing quality assurance programs to ensure the delivery of high-quality patient care.

5. Team Leadership: Provide leadership and guidance to operational teams, fostering a positive and collaborative work environment. Assist in conducting regular performance evaluations, provide feedback.

6. Interdepartmental Collaboration: Collaborate with other departments, including clinical and administrative teams, to enhance communication and coordination of care.

7. Emergency Preparedness: Assist in managing the emergency preparedness plans to ensure the healthcare facility can respond effectively to crises or disasters.

Qualifications:

Degree in healthcare administration, or a related field.

Preferably with experience in healthcare industry

Knowledge of healthcare regulations, accreditation standards, and industry best practices.

Excellent leadership, communication, and interpersonal skills.

Strong analytical and problem-solving abilities.

Ability to adapt to a dynamic healthcare environment and drive positive change.

Key Highlights

• Exposure in the government sector
• Location: Caldecott
• Working Hours: Mon- Fri (office hours)
• Duration: 12 months

Key Responsibilities

• To support operations during critical incidents for cases managed by community agencies
• To assist senior officers in consultation and casework support for the community agencies
• Support the planning and execution of training and events for community partners
• Provide administrative support to monitor and support referral processes
• Provide support in monitoring training needs to enhance the capabilities of community partners
  

Requirements

• Min Degree
• Proficient in Microsoft Office
• Interested in doing direct social work.

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Chok Kah Hwa

Outsourcing Team

BGC Group Pte Ltd

EA Licence Number: 05C3053

- Supervise and manage all aspects of the the practice operations, including staff scheduling, inventory management, and patient relations. - Support Practice Development with expansion.- Implement and enforce policies and procedures to ensure compliance with CQC regulations and best practices.- Coordinate with practice team staff to ensure efficient patient care and optimal use of resources.- Handle human resources functions such as hiring, training, performance evaluations, and disciplinary actions.- Foster a positive work environment that promotes teamwork, professional growth, and excellent customer service.- Maintain accurate records and documentation related to patient care, client communications, and business operations.

The Senior Operations Managers role entails being ultimately responsible for all day-to-day management of decisions and line management of the management team. The Senior Operations Manager will recognise that effective collaboration is the best route to achievement, and will have a relentless focus on high-quality engagement to make this a reality. Importantly the Senior Operations Manager is responsible for implementing Solihealths Clinical Governance framework of the practice and risk management. The Senior Operations Manager will support communication on behalf of the organisation to shareholders, employees, CQC and other stakeholders, patients and the public. The Senior Operations Manager will support new business development, engagement and communications with practices and the wider system, developing and approving strategies to meet partner, employee and patient needs. Main duties and responsibilities: Contribute to the design, development, and delivery of an infrastructure that supports our current services and realises our future ambitions with the support of the Board Contribute to the development of Solihealth strategic vision Contribute to the review of annual budget setting, future capital expenditure budgets/proposals and work within these remits Ensure effective governance and oversight of our service delivery Support the development of, manage, and influence long-term relationships with our own teams, shareholders, commissioners and other stakeholders. Oversee development of a communication and engagement strategy Developing, implementing, and embedding an effective practice operational plan and staff development plan. Oversee the line management and functional management of clinical and administrative staff currently being undertaken by the Operations Manager Oversight of the day-to-day operations at Solihealth and services, ensuring staff achieve their primary responsibilities. Lead the provision of operational support and assistance to Solihealth, ensuring the smooth and efficient running of the operational functions of the organisation. Maximise income through effective and accurate operating standard of all clinical services. Lead, support and develop the delivery of Planned and Unplanned services and future at scale programmes to ensure income is maximised without compromising safety and patient care. Ensuring compliance with CQC regulations and standards and Health & Safety across Solihealth. Oversight of relevant operational policies and procedures, ensuring all are up to date and compliant. Oversee the management of all patient services ensuring the Solihealth maintains compliance with its NHS contractual obligations. Liaising at external meetings as required. Supporting the Medical Director in the management of complaints and significant events Over see the management of the premises, including health and safety aspects such as risk assessments and mandatory training Liaising with HR to ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively. Deputise for Solihealth Board and Clinical leads at internal and external meetings. To support the Solihealth Board and Clinical Leads in the execution of duties. To produce regular reports to the Solihealth Board on the progress of operational projects in achieving their targets via KPIs. To assist in the production of information for clinical audit as requested by any members of staff. Oversee research projects in association with the Solihealth Board Oversight of reporting to the ICB and external stakeholders to meet contractual obligations and where necessary To take part in significant event auditing meetings, leading sessions when required and ensuring that learning outcomes are addressed and followed through with the appropriate staff. Oversee and ensure that all operational systems, including the telephone system, appointments system, messages, visits, results, prescribing systems, access, incoming mail, scanning, etc., function at an optimum level at all times for all projects. Main governance responsibilities: To be responsible on a day to day basis for the Governance Programme and action plans in line with Solihealth strategy, policies and requirements to meet Solihealth & CQC standards. Hold responsibility for the management of the Clinical Governance system GP Team Net. Create and maintain a policy register and ensure the review of all policies and update as necessary. Promoting and facilitating the development of effective integrated governance risk management and assurance within Solihealth Projects. Provide advice and contribute to solutions in relation to integrated governance. Responsible for ensuring all information processed for patients and staff is kept confidential, accurate and in line with the General Data Protection Regulation and Caldicott policy. Manage, monitor and keep updated the Solihealth risk register. Collate all data in regard to Core Quality Markers and produce quality management reports for presentation to the board. Ensure Solihealth CQC compliance with all Key lines of enquiry (KLOE). Liaise with Data Protection Officer for Solihealth, offering support and guidance on the General Data Protection Regulation. Investigate and analyse incidents with Solihealth and as directed support investigations and resolutions. Support the operational manager with responses to complaints, quality concerns, CQC notifications, NHSE and ICB queries. Maintain a record of complaints and submit complaint reports as required. As directed, assist with periodic audits and inspections. Support and attend CQC inspections Produce reports, findings and action plans of audits and inspections. Assist in communicating shared learning of all adverse incidents and events. Record progress on practice CQC actions plans and present evidence to the Governance Committee. Support of the annual Data Protection and Security Toolkit return, regularly liaising with Leads as required. Oversee that all Infection Prevention and control measures are adhered to and monitoring undertaken in line with organisational schedules, acting to address issues immediately. Is the first point of contact for queries/problems/requests for services from members of the health care community. Implement crisis management plans in the results of disruption to the service. Oversee risk assessments are regularly carried out and documented. Finance responsibilities Have a general responsibility to contribute to the financial success of Solihealth Work to the aims and objectives as identified in the business development plan. Report regularly to the Board to assist them in maintaining an effective, smooth running and viable organisation. Demonstrate innovation and creativity and the ability to be proactive to the ever-changing demands of Primary Care and the wider NHS environment. Ensure that Solihealthoperates in a sustainable and cost-effective manner in keeping with the financial aspirations of the Solihealth Board. Maximise income. Minimise expenditure. To make themselves aware and respond to income and expenditure information Oversee contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Supporting the Finance Team Support the implementation of the financial decisions of the SolihealthBoard Business responsibilities Act as a positive role model. Maintain ethos and culture of Solihealth. Positively promote Solihealth. Play an active role in financial management activities to ensure rationalisation of resources. Help plan, develop and support the introduction of new working processes to optimise quality. Manage, supervise and train staff to attain optimum performance. Schedule staff effectively and communicate, direct and delegate to ensure that all employees operate as an effective team. Build and maintain relationships with other healthcare professionals, including GPs, GP surgery personnel, care home personnel, NHS England personnel etc Oversight of the Company to meet all statutory, regulatory and legal requirements.

Exciting news! We are on a growing journey and building a stellar team!

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.

We are seeking a dynamic Operations Manager who has a strong background in retail management, exceptional leadership skills, and a proven track record of optimizing operational processes to enhance customer satisfaction and maximize profitability.

You will also -

• Set weekly, monthly, and quarterly sales targets, and service standard target and lead the front-line sales staff to achieve them
• Manage in-store operations in retail stores and department counters, that include but not limited to staffing, sales training, inventory and warehouse management, restocking, renovation and visual merchandising, logistics and sourcing, customer service, order fulfilment
• Liaise with retail operations team and department store buyers on a regular basis
• Assist in hiring and training front-line sales staff so that we can provide the best service standard in the industry while helping sales staff achieve their highest potential and keeping the staff satisfaction level high
• Actively identify and solve any issues in store operations and people operations in a timely manner
• Plan and manage in-store marketing events based on yearly campaign calendar
• Manage online operations that include but not limited to online partnerships, campaign planning, order fulfilment.
• Source and lead business partnerships to expand our sales channels and increase our brand awareness

You MUST be or have –

• Passionate about Sunnystep products and mission, and passionate about consumer products that impact people’s lives
• At least 3 years of hands on experience in a similar role
• A solid experience in supply chain management, inventory control, and logistics
• A start-up / growth scale-up mindset, flexible, and open to adapt to changing requirements when needed
• Positive attitude and a kind heart
• Enjoy helping others and enjoy learning new things

Based in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align to your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Hiring Team - hiring@mysunnystep.com.

Job Description:

• Open to 55 years and above
• Responsible and accountable for the commercial management of a grocery store (Mini Mart).
• Developing import supplies and product mix for Indian and Bangladeshi customer base
• To lead and motivate the grocery store team, develop and improve all staff to reach and maintain a high level of customer service and selling skills.
• Ensure store operation standards are adhered to by all grocery store staff.
• Ensure daily briefing to staff on sales target.
• Ensure daily housekeeping standards are maintained.
• Manage complaints cases whenever necessary.
• Provide the training and coaching to the team.
• Responsible to review store transactions on a daily basis as a control to detect and prevent any irregular and suspicious transactions
• Monitor and maintain compliance of all company policies and procedures to make sound business decisions and communicate/educate all staff.
• Responsible for roster planning to ensure sufficient manpower at all time.
• Sets priorities for employees to meet daily deadlines; develops plans to meet short-term objectives. • Assist in other ad-hoc duties as and when required. Requirements
• At least 4+ years working experience in operations and distribution of merchandise in a retail environment, preferably in Grocery/Trading stores.

Job Requirements:

• Results-orientated with strong understanding of day to day in store operations.
• Energetic and self-motivated individuals highly preferred.
• Minimum Diploma or equivalent
• Preferrably with Computer knowledge

Work Location: 48 Changi South Street 1, Singapore 486130

Working Hours: Monday to Friday: 08:30 AM - 05:30 PM

Flexi Dollars: $1,500

Annual Leave: 18

• Manage daily operation activities to ensure smooth running; and continually improve service quality level.
• Ensure accountability and integrity operational readiness of Operation department.
• Develop all necessary policies and procedures to ensure Operation department is effectively maintained to ensure maximum efficiency.
• Ensure operations staff are appropriately trained and motivated to carry out their responsibility to the required standards.
• Deal openly and promptly with any problems and effectively identify and manage risk as appropriate.
• Constantly review and streamline workflow and working conditions in order to achieve workshop labor turnover and efficient operation.
• Provide the point of escalation for team for any operational issues.
• Preparation of reports on performance, budget and expenditure.
• Plan and achieve financial budget and key performance indicators.
• Other projects as assigned by Supervisor.

Requirements

• Diploma / Degree in Automotive Engineering or related field
• 2-5 years’ experience in Automotive and equipment distribution industry at Management level.
• Possess strong analytical, customer service skills and technical knowledge.
• Result achiever with strong strategic mindset and integrity.

Roles and Responsibilities :

• Lead the scaffold business unit and ensure that business objectives are delivered.
• Plan, coordinate, and monitor the execution of work schedules (including manpower and materials).
• Communicate with supervisors to ensure scaffold works are carried effectively and safely.
• Comply with Group Safety requirements.
• Customer relationship management.
• Able to undertake any ad-hoc duties assigned

Job Requirement

• Diploma / Degree in Engineering
• Minimum 5 years working experience in the scaffolding field
• Strong communication and problem-solving skills
• Proven leadership abilities
• Ability to work under pressure

• Manage overall operations and is responsible for the effective and successful management of employees, productivity, quality control and safety measures as established and set for the company.
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations
• Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems.
• Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with insurance, Dormitory, utilities, and local government agencies.
• Lead project management on site, providing overall direction.
• Review all service reports and approve all operational invoices to ensure they are submitted for payment to the relevant financial department.
• Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, maintenance & technical issues.
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with the management team to set and/or implement policies, procedures, and systems and to follow through with implementation.

Requirements

• Master's degree in management or related field.
• Proven track record in project management.
• Minimum 5 years of project management
• Strong leadership skills with the ability to effectively manage teams.
• Excellent communication and interpersonal abilities.
• Proficiency in project management software and tools.
• Ability to effectively manage budgets and control costs.
• Problem-solving skills and attention to detail.
• Ability to adapt to changing project requirements and environments
• Able to work on rotating work shift / split shift within a week.
• Should be available on emergency service call 24/7.

We regret that only shortlisted candidate will be notified.

Flywire’s EDU Operations department exists to facilitate best practice execution and promote global scaling. Our key areas of focus are optimizing client relationships, optimizing internal processes, growing and protecting Flywire’s revenue, and optimizing Sales & Relationship Management teams’ time to focus on driving revenue. 

The EDU Operations Manager role supports our mission by working closely with leadership to identify & action process optimizations & process rollouts, facilitate enablement programs & internal trainings, work with subject matter expert teams from varying departments for our central process hub management, and perform gap analysis & optimization of process artifacts, sales enablement material, and other internal resources.

The EDU Operations Manager must have a vision for process improvement, a passion for detail oriented project management, a knack for fostering learning environments, intuitive cross-functional and cross-cultural team building skills, a hunger for professional development and diversifying of responsibilities, and a drive to self-start in the face of ambiguity. 

RESPONSIBILITIES

• Guide the EDU organization smoothly into its next stage of growth by introducing programs and operational infrastructure that enable a scalable global footprint.

• Drive the execution of these EDU programs, process changes, and projects with clear communication, prioritization, and escalation (both within the EDU team and other operating groups).

• Project manage operational improvements cross-departmentally and cross-regionally. Use project management tools along with precise goal-setting and timelining to successfully launch projects and carry them to completion. 

• Facilitate enablement programs for best practice execution and revenue optimization. Arrange internal training & workshops to drive engagement when needed.

• Maintain ongoing and launched projects and programs. 

• Maintain a routine cadence with leadership across our Agents & EDU teams for gap analysis & ongoing improvements.

• Bridge communication with key teams (Product, Implementation, sales, Relationship Management and Marketing) in order to reduce silos and increase job efficiency.Optimize internal signposting to best communicate key info for job efficacy for our global teams, in coordination with task force teams with input from Product, Implementation, Sales, Relationship Management and Marketing.

• Cultivate strong and lasting collaborative relationships with stakeholders across multiple functions across the company, as well as, within our Global Operations team

Job Purpose:

Responsible for driving and delivering sales revenue in line with the budget while managing costs; create and maintain the Standard Operations and Procedures of food service business, which includes food service administration, food safety and hygiene practice; ensure and maintain brand standards; and work with the Business Development team to establish brand concept and strategy of the Food Retails Segment.

Responsibilities:

Business Operations

· Work closely with top management to integrate strategic business continuity management into organization’s operations

· Involved in recruitment and retention exercise carried out by management

· Responsible for the business performance, financial and budget planning of the business unit

· Analyse business performance to optimise sales and profitability

· Work closely with the cross functional departments to achieve business goals

· Oversee cost controlling and purchasing activities

· Work closely with Business Development department in terms of business expansion

· Establish and maintain strategic business partner relationships (e.g. external vendors)

· Assist General Manager in setting up of new outlets, working with contractors and suppliers to ensure timely opening of outlet

· Facilitate innovation process within the business unit

Customer Service

· Develop and implement service operations processes

· Drive service quality and customer satisfaction

· Drive customer loyalty for service excellence

People Management

· Responsible for staff training and development

· Develop managers and high-potential employees through organizational talent capability reviews

· Lead managers to develop organizational and governance strategies

· Facilitate innovation and lead managers to manage change

· Oversee all staff related matters including payroll, promotion exercise, disciplinary matters etc

Adhering to Quality and Standards

· Manage compliance with F&B hygiene policies and procedures

· Oversees restaurants standards and maintenance