Total 153 Manager service engineer job vacancies in Mid Valley City,KL

Manage the Adult Eating Disorders Services and the Highly Specialized National OCD service, ensuring high quality provision Provide leadership to professionals of all disciplines Ensure the Operational function of the services is of high quality Provide management supervision for senior staff and ensure all staff receive management supervision For a more detailed person and Job Description please read attached before applying

Job Highlights

• Competitive remuneration package & good employee benefits
• Career development opportunities
• Immediate vacancy & full-time permanent job role

JOB DESCRIPTIONS:

· 5 day work week

· Staff discount, voucher and monthly redeemable treatment

· AWS

· Salary up to $4,000

JOB RESPONSIBILITIES:

• Improving customer service procedures, policies and standards
• To reply and response to reviews/feedbacks/ comments across all platforms (E.g. Telephone, email inbox, Social Media and face to face with customer)
• Coaching of soft skill to the team related to customer service
• Front desk duties including greeting and welcoming guest, handling of incoming and outgoing calls, booking of appointments, attend to customer’s inquiry.
• Any Ad-hoc task assigned

REQUIREMENTS:

• Must be able to work on retail hours
• Must have Leadership ability
• Excellent verbal and written communication skills
• Possess strong interpersonal, efficiency & organisational skills
• Multi-tasking capabilities and willingness to go for the extra mile
• Able to converse in Mandarin and English to communicate with Chinese speaking customers
• Basic knowledge on digital marketing will be an advantage
• Minimum 2 years of supervisory experience
• Prior experience as cabin crew will be an added advantage

Be a part of something BIG!

Support the Operations team to optimize the capability of the Singtel Managed Cloud (Private & Public) platforms to deliver a cost effective and sustained level of availability to meet Corporate customers’ requirements. Incorporate continuous improvement process in operations through constant monitoring, reporting, evaluating and improving the operation metrics, especially in managing vendors to deliver the expected service to Singtel customers.

In addition, to support technical implementation & operational support for both On-Prem VMware Infra & Public Cloud (eg. AWS & AZURE) infrastructure & services defined by the respective customers by Service Levels.

Make an Impact by:

Management Support:

1. To assist the Operations Director / Operations Team to ensure smooth operations that conformed with the agreed Service Level Agreement (SLA) and within the budgeted capital and operational expenses.
2. To assist the Operations Director / Operations Team in establishing IT standards, processes and guidelines that are in line with industry standards and best practices
3. To manage reporting of operational statistics based on respective competencies and cloud resources on a monthly basis.
4. To plan and execute the annual workplan for the effective management of the Singtel Managed Cloud platforms to achieve the agreed Service Level Agreement (SLA)
5. To manage the Opex/Capex of the cloud assets within the Singtel Managed Cloud platforms.
6. To lead, promote and introduce automation initiatives as part of continuous efficiency/productivity improvement of the various Singtel Managed Cloud platform.
7. To lead, manage the customer cloud end-to-end onboarding & BAU operations as part of a cloud project delivery coordinator / Ops manager.
8. To lead, manage and support the team on audits, compliance based on international (ISO) and local standards.

Technical Support:

1. Provisioning and de-provisioning Public Cloud Services (AWS / Azure) & Private Cloud (VMware-vCloud Director, vCenter, NSX-T, vSAN)
2. Deploying, managing, and operating Public/Private Cloud environments
3. Identifying appropriate use of Public/Private Cloud operational best practices
4. Estimating Public Cloud costs and identifying operational cost control mechanisms
5. Maintain technical documentation (ensure up to date info)
6. Proactively create (where appropriate) automation, to streamline provisioning and de-provisioning processes
7. Support data/service migration projects
8. Manage Public/Private Cloud infrastructure changes through change request process & provide status reports to the relevant parties.
9. Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
10. Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
11. Ensure service level meets the requirement. Propose and implement action plan when required.
12. Review standard operations procedures to ensure relevancy.
13. Support service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
14. Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
15. Provide systems related technical advice to customers or project teams for manageable issues.
16. Implement processes based on security standards or best practices to avoid security breaches and reduce system vulnerability. Support security audits and implement the necessary corrective/preventive actions.
17. To provide 24x7 Support @L2 to L2.5 tier

Skills for Success:

• Diploma in Computer Information Systems or related field
• VMWare VCP Certification or Training will be a plus.
• Certification in Azure System Administration
• ITIL v3 Foundation Certification - Mandatory
• Certification in AWS System Administration
• Minimum 4 years working experience relevant to functional area, especially in supporting (AND/OR)
• Private Cloud Infra / Virtualization using VMware technology, especially in vCloudDirector, vCenter, vSphere, vSAN & NSX-T administrations
• Public Cloud Infra (AWS & AZURE) Administration
• Experience with Automation Tools (python and others)
• Experience Configuration tool (Terraform and others)

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Darryl Twitt Motors are currently looking to recruit an experienced and qualified Customer Service Manager to join their team in Shepparton.

The successful candidate will need to undertake and possess:

- Developing and evaluating policies, and procedures related to customer relations and the provision of goods and services
- Offering guidance and feedback to team members while also aiding in the recruitment process
- Planning and executing post-sales services to ensure customer satisfaction, monitor product performance, and enhance service quality.
- Handling feedback and ratings, training staff for improvement, and managing and developing a motivated customer service team
- Collaborating with internal teams, service agents, and customers to identify and address customer expectations effectively.

Skills and Abilities:

- Ideally have a minimum of 2 years’ experience as a Customer Service Manager
- A Certificate in Management or relevant is desirable
- Ability to work in a team environment

Salary range is $70,000-$85,000pa commensurate with experience

Fulltime Position available

Applications open 22 April 2024 and close 22 May 2024.

If you are interested in this role APPLY now. Only shortlisted candidates will be contacted

The Company:
27 branches. 48,000 satisfied clients. Alsco has been providing professional, hygienic, Managed Rental Services throughout Australia since 1963.
The Alsco group consists of: Alsco, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. The passion of our 2,200 employees in Australia is the driving force behind our success.
 
Why You Should Join Us:

Competitive salary package
Permanent full time -  Job security  working for a market leading company. Essential service provider to local business.
With an outstanding market reputation, a significant market share, and a comprehensive product portfolio, we stand as a formidable presence in textile rental industry
Opportunities for Growth:  Join a winning team that
... Click here to view more detail / apply for Service Account Manager

Temp Full-Time role available until June 2025 in Seven Hills and Parramatta



5 weeks leave, gym membership, an insurance discount and car allowance.



Salary packaging benefits that can increase your take-home pay.


Diversity and Inclusion Statement: Northcott is dedicated to fostering a diverse and inclusive workplace. We encourage individuals with invisible disabilities to apply and are ready to make the necessary adjustments to support your application and employment experience. Reach out to our Diversity, Equity, and Inclusion team at for assistance or to discuss your individual needs.
Who are we?
The NDIS Partners in the Community Program (PITC) supports the implementation of the National Disability Insurance Scheme (NDIS) locally.
As an NDIA partner, Northcott will deliver the NDIS Early Childhood Approach (ECA) service to local communities in Northern NSW, Mid North Coast, Hunter New England, North
... Click here to view more detail / apply for Early Childhood Service Manager

.
About the company:
With over 50 years' experience in the industry our client specialises in installation and maintenance of Energy Solutions within the commercial, industrial, mining, construction and government sectors. They work some of the iconic brands in Australia ensuring power supply interruption doesn't affect their business.
About the role:
We are currently seeking an experienced Mechanical or Diesel Fitter to lead the service department as a Service Manager focusing on Generator Installations, Repairs & Maintenance.
You will ensure a proactive approach is upheld with a client focus at all times.
Key Responsibilities for the role:

Oversee the day-to-day operations of the generator service department
Develop strong customer relationships
Schedule and coordinate service appointments with clients
Manage a team of technicians, providing guidance and support
Develop and implement maintenance and repair strategies for generators
Stay up to
... Click here to view more detail / apply for Service Manager ? Generator Services

The Service Delivery Manager will be leading the service desk and service management function, drive and enhance customer experience and satisfaction.

Permanent Full Time
Sydney CBD Office Location
Flexible/Hybrid Working Arrangement


Our client is a premier Cyber Security services company specialising in comprehensive tools, expertise, and support to enhance organisations security posture and readiness against evolving cyber threats.


We are seeking a dynamic and experienced Service Delivery Manager (Customer Success) to join the high performing team. You will be responsible for driving customer satisfaction and service excellence by overseeing service desk function, managing service delivery initiatives, facilitating customer onboarding processes, and enhancing the overall customer experience.

Key Responsibilities:

Lead the service desk and service management function, ensuring prompt and efficient resolution of customer inquiries and issues.
Implement and enforce best practices for incident management, problem resolution, and

... Click here to view more detail / apply for Service Delivery Manager (Customer Success)

Job Description:Position Title: Drug Health Service ManagerEmployment Type: Permanent Full Time Hours per week: 38Position Grade: Nurse Manager Level 5 / Health Service Manager Level 4Salary: $137,173.00 - $163,431.00 AUD Annual base salary per annumEnterprise Agreement: The Named NSW (Non-Declared) Affiliated Health Organisations' Nurses Enterprise Agreement 2017 / The Named NSW (Non-Declared) Affiliated Health Organisations’ Health Employees Agreement 2019Department Name: Inner City Health StreamAbout us: St Vincent’s Hospital Sydney is a leading not-for-profit organisation providing health services to our community. Guided by our values of compassion, excellence, integrity and justice, we promote a culture of diversity and inclusion and empower our people to learn, grow and innovate.Benefits of working at St Vincent’s include:• Generous salary packaging and Fitness Passport for eligible staff• Opportunity to access a wide of range of clinical and non-clinical education programs• Supported post graduate opportunities within applicable fields• Career development opportunities across the St Vincent’s Health Australia Network• Employee Assistance Program• Work/Life…

Click here to view more detail / apply for Drug Health Service Manager

The Company
 
An esteemed employee-owned Australian Engineering firm with over sixty years of history, their thriving culture is backed by over 500 dedicated staff in multiple branches throughout the country. They are currently engaged in some of Sydney?s most iconic projects from airports and landmark infrastructure projects, to no less than half of the city?s upcoming skyscrapers. Their unwavering focus on staff satisfaction ensures a secure job environment, abundant career progression opportunities, and rewarding compensation.
 
The Role
 
As a Project Manager/Geotechnical Engineer, you'll play a pivotal role in the execution of landmark projects. You'll be organising sufficient resources to meet the delivery timetable for the project within the specified budget. You'll also be the main point of contact for the client, ensuring their needs and expectations are satisfied to the agreed standards.
 
Reporting to the Geotechnical Manager, your responsibilities will include:
 


Project management - planning,
... Click here to view more detail / apply for Project Manager Geotechnical Engineer

Customer Service Manager Located in Chullora Full-time permanent opportunity Lead the frontline team in one of Australia Largest Foodservice distributors. There are regular customer service roles, and there are customer service roles with a team like us where the size of the organisation, the number of industries we support, and the number of challenges we overcome every day means a role with PFD is anything but regular. Our team are given the tools, insight, and autonomy to do their jobs and help our customers build successful businesses. We tailor our approach to meet the local market needs and our flexibility and focus on customer success means every day presents something a little different and chance to develop a new perspective or skill in one of the most recognised brands in the country. Opportunities with us are for the taking! The Role The purpose of this role is to manage the day to day activities of…

Click here to view more detail / apply for Customer Service Manager

Established in 1959 and with over 56,000 members we're a Mutual organisation supported by a dedicated group of hard-working professionals. By looking at our service, products and digital capabilities in an agile and collaborative way, we put the financial needs of our members at the forefront of what we do.  About the Role Reporting to the Chief Information Officer, the IT Service Delivery Manager will lead the provision of technical support to internal staff, including those operating remotely, covering technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other technology tools and products. They will take a leadership role within the IT Service Desk, accountable for proactively improving operational processes and practices, as well as providing operational support as a member of the IT Service Desk. The ideal candidate will have strong leadership and mentoring skills, along with excellent communication abilities to translate technical knowledge into actionable directives. Key Accountabilities: Deliver…

Click here to view more detail / apply for IT Service Delivery Manager

The Customer Success Manager will be driving service excellence with strong technical background in customer onboarding and platform integration. Permanent Full Time Sydney CBD Office Location Flexible/Hybrid Working Arrangement Our client is a premier Cyber Security services company specialising in comprehensive tools, expertise, and support to enhance organisations? security posture and readiness against evolving cyber threats. We are seeking a dynamic and experienced Customer Success Manager (Technical Service Delivery Manager) to join the high performing team. You will be responsible for driving customer satisfaction and service excellence by overseeing service desk function, managing service delivery initiatives, facilitating customer onboarding processes, and enhancing the overall customer experience. Key Responsibilities: Lead the service desk and service management function, ensuring prompt and efficient resolution of customer inquiries and issues. Implement and enforce best practices for incident management, problem resolution, and escalation procedures. Take charge of service delivery efforts, collaborating closely with internal teams to meet client needs and? Click here to view more detail / apply for Customer Success Manager (Technical Service Delivery)

Assistant Manager (F&B)

Reporting to the F&B Operations Manager, the incumbent shall be responsible to:-

• Assist the respective outlet managers in the efficient running of the daily operations of the outlet.
• Ensure standards of service and operating procedures are in compliance with the Hotel’s policies and procedures.
• Maximize revenue and minimize costs in accordance to the budget.
• Ensure maximum guest’s satisfaction pertaining to food and services.
• Supervise and monitor the daily job performance of the team members.

Requirements:-

• The incumbent is expected to have a track record of at least 2 years of work experience in a similar capacity
• You need to be service oriented, energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills
• You should also be adaptable, determined and be someone who wants to be on a fast paced environment that promotes changes and drive for achievements
• Able to perform rotating work shifts on weekends and public holidays

Customer Experience

• To build service relationships with clients.
• Single point of contract (SPOC) on operations matters.
• Oversee day-to-day fault management for critical/esclated incidents (24x7 on escalation call).
• Take ownership in handling and managing fault outages.
• Provide regular updates and ensure timely fault resolution for critical/escalated incident.
• Investigate outages and prepare RFO with recommendation on corrective and improvement action plans.
• Overseeing the entire planned maintenance cycle for customer's critical services.
• Develop customized processes and support to meet customers' special needs.

Service Level

• To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
• Conduct monthly network performance review that basically covers the following:
• Previous meeting minutes.
• Present monthly network availability report.
• Develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc.
• Update or review any improvement plan.
• Recommend network enhancement initiatives.

Service Improvement

• Continuously look for new ways to improve the technical and customer relationship grade of services to improve customer satisfaction.

Skills for Success:

• Diploma / Degree in Computer Science / Engineering or equivalent.
• 2-3 years in the Telecommunications industry in the Operational and/or Service Delivery field.
• Knowledge in Network Protocol and Networking WAN technologies(e.g.: Network Protocol: OSPF, BGP, etc).
  (e.g.: WAN technologies: Leased Line, MPLS, VPN, Internet, Metho Ethernet, SD WAN, NFV, Clouds, Security etc).
  
• ITIL v3 Foundations certification.
• CCNA and Lean Six Sigma is an added advantage.
• Experience in corporate teleommunications and networking are added advantage.
• Service management experience preferred.
• Experience in customer service environment.
• Have a passion for customer service and possess excellent customer handling skills.
• Possess commercial and business awareness.
• Possess interpersonal and communication skills in a multicultural environment.
• Good at planning and organization.
• Independent and capable of decision making and problem solving.
• Highly motivated and able to work independently under pressure.
• Good communication and written skills in English.
• Good in report writing and presentation skill.