Total 108 sales marketing manager job vacancies in Tebrau, Johor

As a Boutique Manager at Eastern & Oriental Express, a Belmond Train, you will be responsible for delivering exceptional customer service and driving sales to meet and exceed targets. In this role, you will represent Belmond brand with professionalism and passion, creating a memorable shopping experience for every guests. This level of attention and personalized service adds a special touch to the guest experience and contributes to the overall luxury atmosphere. If you’re looking to develop your skills and be part of the future of luxury, this is your moment. 

Primary Responsibilities include

• Providing personalized styling advice and product recommendations
• Building and maintaining strong customer relationships to drive repeat business
• Processing transactions accurately and efficiently
• Maintaining a well-presented and organized boutique environment
• Staying informed about current fashion trends and product knowledge
• Collaborating with team members to achieve sales goals and contribute to the overall success of the boutique

Eastern & Oriental Express is relaunching on February 19, 2024. In preparation, Belmond is recruiting a new team of genuine, authentic people with a passion for travel, discovery, and guest interaction. We seek a diversity of talents and prize attitude above skills: full training will be given for the right people, and the new team will be able to practise working together and forge a great team spirit prior to the launch date. 

Eastern & oriental express: a living legend 

Eastern & Oriental Express is a story 30 years in the making. Sister of the celebrated Venice Simplon-Orient-Express, it has been narrating adventures in Southeast Asia since 1993. Guests step aboard the elegant train, which reflects the spirit of the land it travels through, to embark on alluring grand adventures. Cultural marvels, unseen landscapes and dynamic cities are theirs to unearth as they glide through epic Malaysian scenery. Immersive off-train activities, including jungle treks and art tours, blend with sublime modern Peranakan cuisine and entertainment on board for the journey of a lifetime.  

Everything about our train is extraordinary – and we want you to be, too. 

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. 

The Belmond & LVMH Family 

The Eastern & Oriental Express is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience. 

• Previous experience in luxury retail sales preferred
• Passion for fashion and luxury goods
• Excellent communication and interpersonal skills
• Strong sales skills and the ability to meet targets
• Professional and polished appearance
• Flexibility to work a variety of shifts, including weekends and holidays

We seek warm, genuine, authentic people with a passion for travel and discovery. You are self-assured without being arrogant, and keen to interact with our discerning guests. You are a great storyteller with a positive mindset and a can-do attitude. 

International exposure will be considered a plus. You must speak English. Additional languages, such as Japanese, Korean, Cantonese, French and German, are a benefit. We welcome a diversity of backgrounds, ethnicities and religions.  

Experience in the hospitality industry is a bonus, but not a necessity. You could be from an independent restaurant or bar, have worked in luxury retail or private villas, or be a tour guide. 

At the Eastern & Oriental Express we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: 

• Competitive salaries and insurance plans. 
• Complimentary and preferred rate experiences at our iconic destinations. 
• Wellness programs 
• Meals and uniforms are provided. 

Working on board the Eastern & Oriental Express is an amazing experience. As part of the highly prestigious Belmond and LVMH family, you travel with and cater to international guests, work with universally recognised chefs and enjoy an ideal work-life balance, alternating between time on the train and time off between journeys. 

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display and merchandise garments to maximise selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

To lead and manage a team of interior design co-workers to create relevant, functional, aesthetic, and commercial home furnishing solutions that contribute to positioning the IKEA brand as the leader in life at home and increase interest for home furnishing in the local market.

Your assignment

• Lead and manage a team of Interior Design co-workers and over all secure our uniqueness of the IKEA identity in range presentation and home furnishing solutions in room settings, homes, vignettes, and sales support areas.
• Be responsible for gathering and arrange co-worker team and the other stake holder for home visit interview, plan in secure time, cost, and quality throughout the work process. Overall secure the life at home has been apply into locally relevant, functional, aesthetic and commercial home furnishing solutions that exceed customer expectations and reflect home furnishing the IKEA way.
• Actively support in the development of the department action plan with interior design initiatives that are focused on growing the business and support long-term profitability and execute agreed plans together with the Com&In team and other functions.
• Responsible of preparation for measuring performance interior design part /related functional review points to identify improvement areas and using the details follow up and learning to improve the team.
• Secure that interior designers team execute home furnishing solutions with high quality, simplicity, cost-effectiveness, and efficiency using global tools and best practices.
• Be responsible for the recruitment and competence development of Interior Design co-workers and secure successor planning by constantly searching for potential candidates.

We are looking for a motivated, dynamic Assistant Service Manager to join our team based in JB. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget.

To help to achieve this, we will provide you with a competitive base salary, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Branch Operations Manager and the Service Team.

In this role you will be responsible for:

• Driving sales revenue by hunting new business opportunities via leads and enquiries
• Identify customer needs and analyse their needs for upsell and cross sell opportunities

A. Service

• To ensure entire service team completes all monthly services. State of service completion of 100%
• To maintain accurate records of all service vehicles in the branch in relation to:
• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety
• Ensure all new businesses and installations are completed within 5 working days from the date of service agreement/job confirmation
• Ensure each service team is route-ridden once every 3 months
• Plans, organizes and prioritizes workload effectively.
• To ensure a general compliance of work procedures in all hygiene services undertaken in the area to the guidelines stated in the company’s manuals and instructions

a. Renewal of road tax and Puspakom inspections

b. Maintenance of service vehicles

c. Repair costs

d. Fuel usage

e. Driver logs

f. Service tools and safety equipment register

B. Stocks

• To monitor proper stock issuance and returns on weekly basis for all service teams
• To ensure that the service equipment, drills, service tools and safety equipment used is appropriate and in good condition and sufficient quantity to support the branch service obligations
• To attend monthly stock take and regular vehicle stock audit
• To conduct monthly service & warehouse meeting
• Supports in ensuring the store in the branch is being managed and controlled efficiently (inclusive of used EFR)

C. Administration

• Ensure that all required stock return, reports and e-claims to the Head Office are prepared accurately, and dispatched promptly
• To conduct formal weekly and monthly meetings with supervisors and technicians. Monthly meeting minutes are required for all meetings
• To provide the Branch Operations Manager with status reports on a weekly basis covering:

a. State of Service c. Customer Issues

b. Supervisors’ issues d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from the Branch Manager/Branch Operations Manager) for new Service Technicians/Service Lady
• Induct, train and manage service staff effectively
• Maintain a high level of morale amongst service staff
• Ensure that all staff has full understanding of the Company’s objectives and policies

Quality Assurance & Training

• Service training: To organize induction program for new technicians, maintain training records, to coordinate and participate as trainer for refresher training for service technicians and new staffs recruitment for all departments. Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field
• QA: To coordinate regular QC and to follow-up with specific client complaints where required. Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems
• OCS 224: Ensure that all customer complaints (callouts) are attended to within 24 hours without further escalation
• Supervisors Audits: Ensure that Service Supervisors duties are audited monthly
• Technicians Audits/TPA Assessment: Ensure each Service Technician is audited according to company requirement
• Service Audits: To carry out regular service audits of branches in all service area
• Supervisors KPI: To ensure all supervisors meet their monthly KPI

E. Health & Safety

The Service Manager is responsible for implementing the arrangements detailed in the health and safety management system and the safe systems of work. Specifically the Service Manager will:

1. To understand and be aware of the requirement of Occupational Safety & Health Act 1994 to ensure that all staff for whom you are responsible are equally aware of the Act and its requirements.
2. To ensure that all chemicals are handled, stored and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risk in the course of their work
3. To ensure that all service vehicles are roadworthy & safe through monthly inspections
4. To constantly lead by example, Good & Safe Working Practices within the Branch.
5. Provide adequate supervision to all employees so that they work safely and without risk to health.
6. Carry out regular checks on the work of each employee reporting to them to ensure that work is carried out safely and in accordance with safe systems of work;
7. Remedy any deficiencies identified following audits/inspections;
8. Provide information, instruction and training to all employees so that they are competent to undertake their work safely;
9. Issue written work instructions for each work activity which specifies the appropriate safe system of work to be followed and any control measures identified from site-specific risk assessments;
10. Monitor the work of contractors so that they work safely and without risk to health and in accordance with the agreed safe systems of work.
11. Join monthly SHE review meeting conducted by BM/BOM

F. Care of Company Assets

• To ensure the proper use, maintenance and security of the Company’s premises, company vehicles, service equipment, stock of chemicals, hardware, monies and other properties of the Branch.

OTHER DUTIES:

• Sales team relationship: Maintain friendly and co-operative relations with the sales team providing sales leads, and other useful feedback from the customer
• Sales support: Support the sales team in achieving the sales targets for the branch. This includes assistance in special surveys and sales presentations where required
• Self-improvement: To constantly improve his/her knowledge of hygiene management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field
• Agent of best practice: In all your actions, to promote the best working practices of this company and to transmit these practices in your role of overseeing the branch to your supervisors/coordinators.

The ideal candidate will possess:

• Minimum a Bachelor Degree in any related field with at least 5 years relevant Service Management/ Supervisory experience

• Strong leadership qualities with planning, organizing and problem solving ability
• Able to work in dynamic and fast paced environment
• Excellent in promoting teamwork and synergize the team towards achieving service KPI
• Able to work autonomously and thrive on challenges
• Possess own vehicle, is a Malaysian or holds a relevant resident status
• Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly

• Required valid driving license because driving is part of the job requirement for this designation

Highly Desirable:

• Excellent problem solving , multi-tasking & planning skills
• Ability to motivate and manage a team to achieve & meet service KPI
• Ability to think on your feet to coach team with service and customer focused solutions
• Versatility to build rapport with people at all levels
• Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia
• Commercially focused and is alert of the changes and updates in market movement
• Able to travel to various locations within the designated territory

• Attractive base salary
• Sustainable Car Allowance and Fuel Card
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone Subsidy and Smart work gadgets/ tools

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Rentokil Initial (M) Sdn Bhd

No.17 Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru, Johor Darul Takzim.

We are looking for a motivated, dynamic Customer Development Executive - Outdoor Sales Consultant to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.

To help to achieve this, we will provide you with a competitive base salary, highly rewarding commission structure, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

In this role you will be responsible for:

• To promote the Company and its products and services to its best advantage under the guidance of Sales Manager, Branch Manager, Area Sales Manager or other Senior Managers.
• To meet agreed sales targets for the Company’s products and services on a regular basis at budgeted price levels or better.
• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.
• To manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
• Coordinating with various internal departments in ensuring proper execution and delivering outstanding customer service.
• To update daily sales in system and SOP compliances
• All monetary collection shall be returned to the company no later than two (2) days.
• Attend other work related duties as may be assigned to you from time to time.
• Make regular visits to clients’ to build rapport and to conduct presentations and/or premises inspections when necessary.
• Deal with clients’ complaints as a matter of urgency in accordance with company policy.
• Work closely with other team members to assist in collection
• Agile and flexible to perform on-site inspection
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in Sales
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Ability to work onsite and go on joint visits with Technical and Service colleagues
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary and sales incentives
• Sustainable Car Allowance and Fuel Card
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone Subsidy and Smart work gadgets/ tools

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Locations:

Rentokil Initial (M) Sdn Bhd   

No.17 Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru, Johor Darul Takzim.

Campaigns & Activities

• To plan and execute a variety of marketing, promotion and thematic campaigns within budget.
• Track campaign and activities execution timeline and expenses with post-campaign report.

Partnership

• Identify and build business relationships with strategic partners for joint campaigns and promotions.
• Collaborate with the surrounding community to drive support and participation for community-focused events in mall.

Promotion Areas

• Responsible in organizing the bookings of the centre’s promotional locations and ensure the layout presentation is in line with the mall objectives which complements the shopping ambience positively.
• Responsible in achieving the income KPI of the assigned promotion areas.
• Execute marketing space plan with the consideration of merchandising mix from designated categories and accounts, tenants requirement, revenue target, seasonal commercial, event marketing support with a good image and reputation that address to our positioning.
• Input detail revenue and spending for annual budget purpose and on monthly basis for forecasting purpose with understanding of accrual of revenue and expenses where it is necessary.

Advertising Areas

• Responsible  in leasing out the designated advertising and promotional mediums as well as monitor the quality outcome on production, installation and dismantling.
• Responsible in coordinating all relevant advertising bookings with appointed advertising concessionaire to achieve monthly income KPI.

Miscellaneous

• Responsible  in the administrative and corporate records of the department.
• Prepare and manage internal communication among co-workers and tenants.
• Responsible for procurement related to campaigns, activities and capex items.

• Review and keep track of sales (set daily target and ensure achievement of sales target).
• Reports to Area Manager on staff performance and sales/shop performance.
• Lead and manage a team of retail staff to produce the best performance.
• Handle overall shop operations and ensure consistency in the standard of retail operations.
• Review staff strength and delegate of duties accordingly.
• Liaise/follow up with HQ on stocks support.
• Implement/execute sales & promotion plans.
• Provide feedback on stocks, customers, and market situation to HQ.
• Execute and monitor theft prevention SOPs
• Responsible to increase/build clientele (database) to increase regular customers.
• Conduct staff performance appraisal to identify strength and weakness
• Lead the team to provide and excel customer service as per the brand standards
• Conduct operational training (OJT) to staff and monitor accordingly
• Any other assignment as directed by immediate superior as and when required.

• You promote and safeguard the IKEA culture by being a role model who expresses the IKEA values in all L&D operational matters and people agenda.
• You will be contributing and supporting the country L&D agenda by working closely with all stores’ L&D Managers.
• You will be an active contributor in the formulation, communication and implementation of regional and local competence development strategies, tools and programs in close cooperation with HR Generalist.
• You actively promote the implementation of the regional training calendar in close co-operation with the regional competence hub and the functional L&D specialists.
• You support the implementation of a local and regional pool of trainers of programs in the training calendar.
• You actively contribute and secure the process of performance evaluation & development talk, and talent review process in partnership with the HR Generalist.
• You ensure investments and budget for all learning activities with clear goal settings and follow up.
• You are responsible for the digital training records and relevant reports.
• You secure the co-operations with the external partners within L&D area i.e. Universities, Poly techniques and other institutions.

Job Summary:

As an Asst Shop Manager, you will be assisting the Shop Manager in overall operations and performance of the shop. These may include managing staff, stock, shop, sales, service and system and other shop business related matters.

Responsibilities :                              

• Assist to lead, train, motivate and manage outlet team in delivering best services in all departments.
• Assist to ensure all team members observe and practice company’s policies and rules & regulations.
• Assist to lead and work with the team to achieve monthly sales target of the shop.
• Assist to monitor stock delivering & processing.
• To ensure all Operational and Customer Service SOPs are followed within the shop.
• Manage and monitor product display arrangement as VM guideline as assigned by Shop Manager.
• To conduct daily morning briefing and provide products knowledge training/ info and updates of policies.
• Manage and supervise all team members in the shop and attend to customer enquiries.
• Handle the overall shop operations and ensure consistency in the standard of retail operations in the absent of the Shop Manager.
• Assist to monitor and liaise with respective departments on maintenance and cleanliness of shop premises.
• Assist in stock take (routine, ad-hoc & annual) as and when required.
• Working together with Shop Manager in reviewing and keeping track of sales (set daily target and ensure achievement of sales target).
• Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.
• Review and appraise staff performance to identify talents and retain staff.
• Assist to ensure accurate tills report and cash collection.
• Implement/execute sales & promotion plans as and when required.
• Support Shop Manager to act on suspicious activities within the premises.
• Any other legal assignments requested by management from time to time.

Job Summary:

As an Asst Shop Manager, you will be assisting the Shop Manager in overall operations and performance of the shop. These may include managing staff, stock, shop, sales, service and system and other shop business related matters.

Responsibilities :                              

• Assist to lead, train, motivate and manage outlet team in delivering best services in all departments.
• Assist to ensure all team members observe and practice company’s policies and rules & regulations.
• Assist to lead and work with the team to achieve monthly sales target of the shop.
• Assist to monitor stock delivering & processing.
• To ensure all Operational and Customer Service SOPs are followed within the shop.
• Manage and monitor product display arrangement as VM guideline as assigned by Shop Manager.
• To conduct daily morning briefing and provide products knowledge training/ info and updates of policies.
• Manage and supervise all team members in the shop and attend to customer enquiries.
• Handle the overall shop operations and ensure consistency in the standard of retail operations in the absent of the Shop Manager.
• Assist to monitor and liaise with respective departments on maintenance and cleanliness of shop premises.
• Assist in stock take (routine, ad-hoc & annual) as and when required.
• Working together with Shop Manager in reviewing and keeping track of sales (set daily target and ensure achievement of sales target).
• Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.
• Review and appraise staff performance to identify talents and retain staff.
• Assist to ensure accurate tills report and cash collection.
• Implement/execute sales & promotion plans as and when required.
• Support Shop Manager to act on suspicious activities within the premises.
• Any other legal assignments requested by management from time to time.

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 480 builders from 14 countries, with offices in Singapore, Philippines, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

We are looking for an amazingly well-rounded Client Portfolio Manager to help quickly grow our business in Singapore. You will have a passion for understanding business owners, and an ability to be proactive in taking the extra mile in providing World Class customer service and professional accounting advice to our clients. You will have the opportunity to develop your technical knowledge and work with business across multiple industries.

But more than anything, you will be an enthusiastic team player, excited about the role you can play in creating Singapore’s most loved business partner for entrepreneurs and business owners.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates.

Position Duties

• Lead and manage a portfolio of accounting and payroll clients and ability to achieve client satisfaction and retention.
• Plan the work and provide effective leadership, supervision and guidance to staff to ensure deliverables are timely according to scope of services.
• Demonstrate expertise in primary accounting frameworks and in related financial reporting matters.
• Gain a comprehensive understanding of client operations, processes, and business objectives and utilize that knowledge on engagement.
• Managing client relationships and maintaining good rapport with clients.
• For assigned clients - maintaining full sets of books including preparing payments, bank reconciliations, fixed assets, raising journals and preparing financial reports in Xero Accounting System.
• Prepares Unaudited/Group Unaudited Financial Statements for clients.
• Provides consultancy advice to clients on various accounting, tax & payroll matters.
• Responsible for reviewing the work of the Accounting/tax team.
• Review income tax returns and GST quarterly filings, assisting clients in resolving tax issues with the tax authority.
• Oversee payroll support for clients and monthly CPF submissions.
• Adhere to the highest degree of professional standards and strict client confidentiality.

• Recognized degree in Accountancy and/or equivalent professional qualification.
• Ideally between 5 to 7 years of relevant experience, preferably from a professional services firm in Assurance/Accounting/Outsourcing/Client Accounting environment.
• Ability to prepare Group accounts preferred.
• Computer savvy with proficiency in Excel and Word.
• Self-starter with a strong sense of ownership.
• Good interpersonal and communication skills.
• Able to meet tight deadlines.
• Proactive in problem-solving and client management.
• Meticulous and detailed.
• Good knowledge and understanding of Singapore compliance requirements on accounting, tax, payroll, Companies Act, Accounting and Payroll Software is a definite advantage.
• Experience with cloud accounting software, Xero will be preferred.
• Proficiency in XBRL is a plus.

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

• Performance Bonus
• Work From Home
• Flexi Health Care

• Manage assigned Contract Manufacturers against Quality, Supply and Cost objectives throughout the product lifecycle, with an emphasis on Quality & Supply 

• Assist in the award decisions for NPI (new product introduction) and second sources 

• Oversee all day-to-day commercial issues in close collaboration with and support of engineering, quality and supply chain stakeholders 

• Operate as first point of commercial escalation for execution discrepancies 

• Manage task forces to contain and resolve supply and/or quality issues 

• Manage manufacturing improvement projects 

• Analyze and benchmark all CM (contract manufacturers) costed BOM submissions with assistance from component sourcing managers 

• Analyze and benchmark all CM NRE (Non Recoverable Expenses) submissions with assistance from component sourcing managers and manufacturing/test engineers 

• Plan and review production capacity based on demand forecasts 

• Assist in the preparation and organization of quarterly business reviews with managed CMs 

We are looking for a motivated, dynamic Assistant Service Manager to join our team based in JB. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget.

To help to achieve this, we will provide you with a competitive base salary, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Branch Operations Manager and the Service Team.

In this role you will be responsible for:

• Driving sales revenue by hunting new business opportunities via leads and enquiries
• Identify customer needs and analyse their needs for upsell and cross sell opportunities

A. Service

• To ensure entire service team completes all monthly services. State of service completion of 100%
• To maintain accurate records of all service vehicles in the branch in relation to:
• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety
• Ensure all new businesses and installations are completed within 5 working days from the date of service agreement/job confirmation
• Ensure each service team is route-ridden once every 3 months
• Plans, organizes and prioritizes workload effectively.
• To ensure a general compliance of work procedures in all hygiene services undertaken in the area to the guidelines stated in the company’s manuals and instructions

a. Renewal of road tax and Puspakom inspections

b. Maintenance of service vehicles

c. Repair costs

d. Fuel usage

e. Driver logs

f. Service tools and safety equipment register

B. Stocks

• To monitor proper stock issuance and returns on weekly basis for all service teams
• To ensure that the service equipment, drills, service tools and safety equipment used is appropriate and in good condition and sufficient quantity to support the branch service obligations
• To attend monthly stock take and regular vehicle stock audit
• To conduct monthly service & warehouse meeting
• Supports in ensuring the store in the branch is being managed and controlled efficiently (inclusive of used EFR)

C. Administration

• Ensure that all required stock return, reports and e-claims to the Head Office are prepared accurately, and dispatched promptly
• To conduct formal weekly and monthly meetings with supervisors and technicians. Monthly meeting minutes are required for all meetings
• To provide the Branch Operations Manager with status reports on a weekly basis covering:

a. State of Service c. Customer Issues

b. Supervisors’ issues d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from the Branch Manager/Branch Operations Manager) for new Service Technicians/Service Lady
• Induct, train and manage service staff effectively
• Maintain a high level of morale amongst service staff
• Ensure that all staff has full understanding of the Company’s objectives and policies

Quality Assurance & Training

• Service training: To organize induction program for new technicians, maintain training records, to coordinate and participate as trainer for refresher training for service technicians and new staffs recruitment for all departments. Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field
• QA: To coordinate regular QC and to follow-up with specific client complaints where required. Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems
• OCS 224: Ensure that all customer complaints (callouts) are attended to within 24 hours without further escalation
• Supervisors Audits: Ensure that Service Supervisors duties are audited monthly
• Technicians Audits/TPA Assessment: Ensure each Service Technician is audited according to company requirement
• Service Audits: To carry out regular service audits of branches in all service area
• Supervisors KPI: To ensure all supervisors meet their monthly KPI

E. Health & Safety

The Service Manager is responsible for implementing the arrangements detailed in the health and safety management system and the safe systems of work. Specifically the Service Manager will:

1. To understand and be aware of the requirement of Occupational Safety & Health Act 1994 to ensure that all staff for whom you are responsible are equally aware of the Act and its requirements.
2. To ensure that all chemicals are handled, stored and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risk in the course of their work
3. To ensure that all service vehicles are roadworthy & safe through monthly inspections
4. To constantly lead by example, Good & Safe Working Practices within the Branch.
5. Provide adequate supervision to all employees so that they work safely and without risk to health.
6. Carry out regular checks on the work of each employee reporting to them to ensure that work is carried out safely and in accordance with safe systems of work;
7. Remedy any deficiencies identified following audits/inspections;
8. Provide information, instruction and training to all employees so that they are competent to undertake their work safely;
9. Issue written work instructions for each work activity which specifies the appropriate safe system of work to be followed and any control measures identified from site-specific risk assessments;
10. Monitor the work of contractors so that they work safely and without risk to health and in accordance with the agreed safe systems of work.
11. Join monthly SHE review meeting conducted by BM/BOM

F. Care of Company Assets

• To ensure the proper use, maintenance and security of the Company’s premises, company vehicles, service equipment, stock of chemicals, hardware, monies and other properties of the Branch.

OTHER DUTIES:

• Sales team relationship: Maintain friendly and co-operative relations with the sales team providing sales leads, and other useful feedback from the customer
• Sales support: Support the sales team in achieving the sales targets for the branch. This includes assistance in special surveys and sales presentations where required
• Self-improvement: To constantly improve his/her knowledge of hygiene management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field
• Agent of best practice: In all your actions, to promote the best working practices of this company and to transmit these practices in your role of overseeing the branch to your supervisors/coordinators.

The ideal candidate will possess:

• Minimum a Bachelor Degree in any related field with at least 5 years relevant Service Management/ Supervisory experience

• Strong leadership qualities with planning, organizing and problem solving ability
• Able to work in dynamic and fast paced environment
• Excellent in promoting teamwork and synergize the team towards achieving service KPI
• Able to work autonomously and thrive on challenges
• Possess own vehicle, is a Malaysian or holds a relevant resident status
• Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly

• Required valid driving license because driving is part of the job requirement for this designation

Highly Desirable:

• Excellent problem solving , multi-tasking & planning skills
• Ability to motivate and manage a team to achieve & meet service KPI
• Ability to think on your feet to coach team with service and customer focused solutions
• Versatility to build rapport with people at all levels
• Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia
• Commercially focused and is alert of the changes and updates in market movement
• Able to travel to various locations within the designated territory

• Attractive base salary
• Sustainable Car Allowance and Fuel Card
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone Subsidy and Smart work gadgets/ tools

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Rentokil Initial (M) Sdn Bhd

No.17 Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru, Johor Darul Takzim.

• Listen to what customers want and assist them in finding the best product for their requirements
• Constantly expand product knowledge and deliver it in engaging ways to customers
• Follow up with customers and provide guidance on product selection
• Set up attractive product displays and promotional booths
• Provide product demonstration, presentation to customers and other stakeholders
• Engage in meaningful interactions and develop positive customer relationships
• Provide feedback for improvement to the retail and management team
• Meet daily targets and submit sales reports and EOD reports accurately.

• Diploma in Hospitality, Retail or any relevant course of studies

• Minimum of 1 year of retail experience
• Skills/Experience Preferred:
• Willingness to learn and understand the consumer electronics technical specifications
• Strong Communication (English/Chinese/Malay) and people skills
• Passionate in engaging customers and providing excellent service
• Comfortable working 5.5 days a week

1. Annual outpatient benefit (Includes dental and optical benefits)
2. Birthday leave
3. Performance bonus
4. Annual increment

We are looking for a motivated, dynamic Customer Development Executive - Outdoor Sales Consultant to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.

To help to achieve this, we will provide you with a competitive base salary, highly rewarding commission structure, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

In this role you will be responsible for:

• To promote the Company and its products and services to its best advantage under the guidance of Sales Manager, Branch Manager, Area Sales Manager or other Senior Managers.
• To meet agreed sales targets for the Company’s products and services on a regular basis at budgeted price levels or better.
• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.
• To manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
• Coordinating with various internal departments in ensuring proper execution and delivering outstanding customer service.
• To update daily sales in system and SOP compliances
• All monetary collection shall be returned to the company no later than two (2) days.
• Attend other work related duties as may be assigned to you from time to time.
• Make regular visits to clients’ to build rapport and to conduct presentations and/or premises inspections when necessary.
• Deal with clients’ complaints as a matter of urgency in accordance with company policy.
• Work closely with other team members to assist in collection
• Agile and flexible to perform on-site inspection
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in Sales
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Ability to work onsite and go on joint visits with Technical and Service colleagues
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary and sales incentives
• Sustainable Car Allowance and Fuel Card
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone Subsidy and Smart work gadgets/ tools

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Locations:

Rentokil Initial (M) Sdn Bhd   

No.17 Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru, Johor Darul Takzim.