Total 5,203 restaurant manager job vacancies in Information Technology category in Malaysia

front of house manager | full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a front of house manager to join us on our continuous journey of true nourishment

the role |

as a front of house manager at wagamama, you’ll support the management team to oversee all aspects of our front of house operation in the wagamama way. embodying our people promise + values through how you show up at work. inspire and motivate your team to provide exceptional service to our guests whilst striving to exceed expectations. you will support the management team to develop and grow your team, ensuring they are engaged, motivated and meeting wagamama standards

perks + quirks |

• £13.00 per hour, £1,000 bonus opportunity per year + £140 average tips per week*

• dedicated 4-week training programme

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• pension scheme + 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an experienced supervisor/manager able to support a large restaurants team. leading with positive behaviour + actions to drive performance in a fast paced, complex environment

• a strong communicator that has real conversations with consideration + care, ensuring your team feel heard + supported

• able to understand financial performance of your restaurant

• experienced in managing labour and rotas

• a passionate leader with experience of managing your teams performance and development

• you care about creating an inclusive environment where your team feel respected + that they belong

• a forward-thinking problem solver, able to think on your feet and make quick decisions

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. average tips are based on front of house management positions across all our uk restaurants between 29/05/23 + 02/07/23 actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

Purpose:

Responsible for understanding AEI’s business data and analytics goals and outcomes of data products, maximizing the business value through data and collaborating with the team. By thoughtful prioritization, communicates the Data and Analytics vision to the data product team and drive the product development to success.

Roles & Responsibilities:

• Create, own the Data Product vision, strategy, and roadmap for AEI business.

• Ensure transparency and clarity of the data product roadmap across stakeholders.

• Define the data product’s value proposition and articulate across business stakeholders and management.

• Collaborate with business stakeholders to define product requirements.

• Collaborate with cross-functional teams to align product development with business goals.

• Continuously improve existing features and create new Data Products.

• Organize stakeholder reviews and conduct data product demos.

• Lead and drive the acceleration and delivery of Data and Analytics transformation agenda owning both quantitative and qualitative outcomes.

• Lead the relationship between stakeholders and data team members and own end to end project delivery from business requirements, planning, design, development and implementation of Data and Analytics

• Define, prioritize the backlog of data product team to drive AEI's business value.

• Adapt the backlog to changing customer and business needs and regularly validate backlog alignment with changing priorities.

• Advocate for user needs and ensure customer satisfaction.

• Ensure data products are built upon reliable and scalable data infrastructure.

• Collaborate with other Data Product Managers for Data sharing, publishing and data product releases.

• Partner with architecture, solutions delivery and data service operations team to ensure designs meet requirements.

• Maintain product data quality and agility, avoiding data debt.

• Assist in testing, troubleshooting, and problem-solving related to data products.

Main Deliverables (not limited to) will be:

• Product Roadmap, Strategy and Execution Framework

• Business Case Ideation, Discovery, and Development

• Backlog Prioritization and Sprint ceremonies execution

• User-Centric Products and Features

• Project Management and Governance

Skills

• Minimum of 10+ years of data and analytics field experience in industries like manufacturing, engineering, supply chain with large-scale implementation experience.

• 5 years in a technical project management or delivery management role in Data and Analytics scope

• Strong data storytelling skills to create a compelling vision.

• Ability to engage with internal customers, engineers, and product teams.

• Monitor market trends and competitive landscape.

• Adapt to changing requirements and priorities.

• Ability to Get things done while overcoming the challenges during the process.

• Familiarity with data engineering, coding pipelines, and data platform development.

• Understanding of data analysis techniques.

You are enthusiastic about all things data related with a positive attitude
We are a high performing team with a passion for innovation and continuous improvement.
Together we can deliver an exemplary experience for our stakeholders and the Group


Do work that matters

The CommSec Data and Insights Centre of Excellence (COE) is a central Data and Analytics function under the Pace model that supports the delivery of Data and Analytics offerings and services at Pace. The COE?s mission is to provide trusted data, capabilities, and actionable insights in partnership with our stakeholders to drive customer experience, empower decision making and safeguard our data.  ?

See yourself in our team

We are the Insights and Decision Science Chapter within the COE is responsible for CommSec?s Insights and Analytics functions. We support the strategic decision-making process of the business by way of regular reporting, campaign marketing and remediation analytics. We are also ... Click here to view more detail / apply for Data Analytics Manager

About the company Davidson Technology are currently partnering with Fraser Coast Regional Council to secure their new Manager, Information Technology who will lead their IT function through their next level of maturity. The Fraser Coast, one of Queensland's oldest and fastest-growing regions, thrives on manufacturing, agriculture, and a burgeoning tourism and health sector. Situated near South-East Queensland, it offers proximity to major cities while maintaining a serene environment. The Council's overarching goal is 'Building better communities together,' fostering collaboration across all roles to enhance residents' quality of life. About the Role The Manager, Information Technology at Fraser Coast Regional Council plays a pivotal role in overseeing the direction and operational management of the IT function. This involves developing and managing operational plans to meet business unit goals, collaborating with stakeholders to ensure IT's role in supporting operational outcomes, and establishing and maintaining ... Click here to view more detail / apply for Manager, Information Technology

Avery Dennison India, hiring an experienced. motivated change agent to join our business enabling function as an Manager, Technical Services. In this role, you will be responsible for building and maintaining relationships ensuring that their technical needs are being met especially with key accounts which are strategic to business and organization. If you are passionate about delivering exceptional service to customers and like to enjoy working in a dynamic and challenging role, we encourage you to apply for this exciting opportunity. In this role you will be reporting directly to the Commercial Director, Sales & Technical Services.

 

YOUR RESPONSIBILITIES WILL INCLUDE :

• Adhere and demonstrate business ethics and core values as defined by the organization.

• Developing and growing relationships with critical business accounts, which includes regular communication, meetings and networking . The relationships needs to be built largely on the technical value additions that Avery Dennison as an organization provides

• Understand customer technical needs and provide on-site technical support, troubleshoot and resolve customer complaints, diagnose the problems and identify solutions ensuring customer satisfaction

• As the lead for tech services, you will be expected to provide active feedback on New Product development in terms of suitability for printing and application keeping in view the end to end printing and application processes that are typically followed for pressure sensitive label materials

• Identify, develop and execute value addition initiatives conduct technical trainings/ knowledge sharing sessions for key business accounts and internal teams

• Collaborate within a team, across functions like customer care cell, sales, marketing, product and quality team

• Regular look for unmet customer needs and additional insights which will help improve our product offerings

• Analyze, understand and report trends, product/ process improvements and business alerts in defined forums

• Represent Technical Services function in various platforms across crossfunctions, senior leadership team 

• Maintain records - customer visits, reports, complaint resolutions, product qualifications & customer interactions

• Maintain an ongoing database of the printing infrastructure and applicator infrastructure at various converters and brands.  Analyze the data in a periodic basis and present valuable insights to the organization

• Own the ecosystem connect with extended partners like die manufacturers, ink suppliers, plate manufacturers, end of line print OEM’s etc

• Travel to customer sites, often requiring overnight stays as and when required, appr 15-20 days a month. Geographical spread across India including SAARC countries as and when needed.

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

About Us

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

What will I be doing?

- You are responsible for the company’s partner operations strategy ensuring smooth landing of various initiatives including WFM, QA, Training and other change injections

- You will manage complex vendor and internal stakeholder relationships

- You will establish governance and processes related to the continuous health of assigned sites and lines of businesses

- You will devise operating models with strong governance, risk management with Partner/vendor engagement

- You will deliver on operational improvements to existing processes and to drive scalability and simplification.

- You develop metrics, milestones, structured programs and procedures to ensure successful day-to-day execution

- You will lead a team of Partner Ops specialists to drive operational excellence on a day to day basis - You will exhibit strong people management skills and demonstrated success when leading multiple direct reports in a global environment.

- You will use your excellent communication skills to interact with senior executives within various cross functional teams

- Ability to travel 50%-70% is required for this role

Qualifications

Minimum qualifications

- You come experience managing outsourced partner relationships along with people management experience

- You have Operations Management, Program Management, Large scale transformation project experience

- You have experience in the end-to-end sourcing and contracting process

- You come with strategic thinking skillsets and the ability to understand and analyze complex and ambiguous sources of information

Preferred qualifications

- Past contracts (SOW, MSA, RFP, RFI, etc) experience preferred

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

• Successfully delivering complex multi-stream IT projects on time and within budget.
  Project management certification (e.g., PMP, PRINCE2).
  Experience governing a portfolio of programs and projects.
  Experience working in a consulting role (reputable firm).
  Experience dealing with stakeholders of various levels.
  Experience with presales, understanding of the various deal constructs and subcontracting models.
• Qualifications:Knowledge of IT infrastructure (cloud and on-premises), systems development lifecycles, and software development methodologies.
  Strong leadership and team management skills, with the ability to motivate, guide and manage cross-functional teams (internal and external, including subcontractors/vendors).
  Ability to manage multiple projects simultaneously and prioritize tasks effectively.
  Familiarity with ITIL (Information Technology Infrastructure Library) practices.
  Understanding of cloud technologies and migrations.
  Knowledge of cybersecurity principles and best practices.
  Understanding IT solution architecture, system integration or back-end development.
• Oversee the planning, execution, and delivery of complex IT projects within our organization. You will collaborate with various stakeholders, including business leaders, technical teams, and external vendors, to ensure successful project outcomes.
• Lead the end-to-end project management lifecycle, including project planning, resource allocation, progress tracking, risk and issues management, and project closure.
• Develop and maintain project plans, timelines, and budgets, ensuring adherence to project goals and objectives.
• Coordinate with cross-functional teams to identify project requirements, dependencies, and risks, and create mitigation plans accordingly.
• Communicate effectively with stakeholders to set project expectations, provide regular updates, and manage changes in project scope, schedule, or budget.
• Foster a collaborative and high-performing team environment, motivating and inspiring team members to achieve project milestones and deliverables.
• Facilitate effective communication and collaboration between technical and non-technical stakeholders to ensure project alignment and success.
• Monitor project progress and performance using appropriate metrics and reporting mechanisms and take corrective actions as necessary.
• Conduct thorough project evaluations, capturing lessons learned and implementing best practices for future projects.
• Stay updated on emerging technologies, industry trends, and project management methodologies to drive continuous improvement in project delivery.

Key Responsibilities:

• Develop policies and practices to maintain the backend infrastructure/systems of the platform as a service and protect against cyber-attacks.
• Ensure security compliance and system availability according to contractual requirements.
• Ensure timely reports submission.
• Develop maintenance and backup procedures.
• Ensure systems run efficiently and smoothly by monitoring performance and troubleshooting issues.
• Handle escalation and review incident reports and provide resolution/prevention
• Develop and implement strategies for improving productivity.
• Participate in tender preparation/submission.
• Manage vendor relationships and fronting customers on infrastructure/systems related issues.
• Ensure the system and management platform are well maintained according to the contract requirements including upgrading/ scale up the system to support the growth of the business
• Manage a team of application and system engineers.

Requirements:

• Strong technical knowledge in Windows OS and Linux (CentOS), High Availability design, VM and GPU processing.
• Ability to handle multiple responsibilities in a fast paced and performance driven environment
• Able to converse well with customers on enquiries
• Able to deal with routine tasks and may perform tasks with some level of complexity
• Take decisions for own tasks in defined degree of freedom
• Good knowledge of the security and surveillance solutions landscape and industry trends, preferred

Education & Experience:

• Degree in Computer / Electronics Engineering or equivalent with at least 10 years of relevant working experience or
• Diploma in Computer / Electronics Engineering or equivalent with at least 12 years or more of relevant working experience
• Candidate who doesn’t meet the number of years of relevant working experiences as IT manager but able to demonstrate the leadership and the domain knowledge may also be considered

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Data Governance Manager







Organisation/Entity:  Transport For NSW







Job category:  Research and Analysis







Job location:  Macquarie Park, NSW, AU, 2113







Job reference number:  93413







Employment type:  Fixed Term Full-Time







Salary range:  $147865.0-$165608.0











Youre curious and open to learning and finding new ways of doing things.   You're all about the detail and this role will allow you to drive evidence-based decision making




... Click here to view more detail / apply for Data Governance Manager

Hey there, Future Figment Family Member!

Ever dreamt of turning heritage homes into works of art? Well, we did, and we're Figment - the rebels of hospitality, making the world a more human place to live.

Our boutique hotel-inspired homes are hailed as the 'Picassos of Singapore's Built Heritage' by Travel + Leisure. We've since graced headlines from the NYT, WSJ, The Straits Times to Channel NewsAsia. We're proud to have hosted over 4000 members from companies like Grab, BCG, and Citi over the past 35 years.

We're on the lookout for a seasoned Technical Product Manager, well-versed in the intricacies of the tech realm. This role entails collaborating with the company's management team to steer executive technology decisions, managing the tech budget, and ensuring alignment with the company's technological requirements. We're seeking a strategic mind, a master communicator, and a technological wizard.

Reporting directly to the CEO, you'll serve as the go-to authority on both technology and business matters, driving decisions and executing initiatives that shape the present and future operations of the company. Your role will involve close collaboration with the Management Team to achieve organizational goals.

Job Title: Technical Product Manager
Job Type: Full Time
Reports To: CEO / Founder

Responsibilities:

• Creating and project managing timelines for the development and deployment of all technology services (internal and external) for the company.
• Ensuring the smooth delivery of internal app improvements, prioritising and project managing new features development for the internal apps.
• Managing technology budgets and time frames.
• Ensuring that technological resources meet the company's short and long-term needs
• Evaluating and implementing new systems and infrastructure based on the company needs;
• Double up as a Data Analyst for the company.
• Staying on top of technology trends and developments, especially those that are closely tied to the company's needs
• Ensuring all technology practices adhere to regulatory standards.
• Define and identify with the help of all relevant depts how such changes will impact day to day operations
• Work with relevant team members to identify adequate implementation timeline to ensure thoroughness in change management
• Identify post implementation audits and improvement prioritisation accordingly.

Requirements:

• BSc/BA in Computer Science, Engineering, Data Analytics, Business Administration or a related field;
• Exceptional team management skills.
• Ability to work, execute and delegate efficiently.
• Creative backgrounds preferred (the less cookie-cutter the better)
• Passion and understanding for what Figment does in placemaking

And hey, don't just take our word for it. Here's what our Figment Team has to say:

Chia Chia, our Operations Maestro, spills the coffee: "Figment didn't just tweak my career; it gave it an adrenaline shot! At Figment, leadership and teamwork aren't just encouraged, they're the secret sauce. Each day felt like a carnival of positivity, and the skills and friendships I pocketed? Consider them the priceless treasures of my Figment journey!"

Charlotte, the Marketing Maverick, spills the tea: "Figment blew my expectations out of the water. Forget work-life balance – we're talking about creating a lifestyle masterpiece! Open communication aren't just buzzwords here; they're the backbone of our supportive environment. Figment's leadership? Think visionaries meets your BFFs. I didn't just leave with skills; I left with my cup overflowing with fulfilment."

This is not your average 9-to-5. It's a rollercoaster of creativity, innovation, and downright excitement. If you like getting your hands dirty as the driving force in our skyrocketing success, then this role is for you!

Apply now. Be part of our house-proud, community-loving Figment family! Join us as we bring back the kampong spirit and become the best in Singapore, JB, and some say Batam!

Ready to make your mark? Dive into the Figment imagination now!

The individual will lead and oversee the implementation, management, and optimisation of our NetSuite ERP system (One World).

As NetSuite Support Manager, you will be responsible for overseeing all aspects of the ERP deployment including planning, implementation, customisation, configuration, data migration, change management, and training.

You will work closely with stakeholders across the organisation and your primary focus is on ensuring that the ERP solution aligns with the business objectives and requirements, and that it delivers maximum value to the organisation.

Your efforts will play a critical role in driving the successful implementation and ongoing management of NetSuite within the organisation, ensuring that it supports the our strategic objectives and delivers tangible business benefits.

The role requires a strong understanding of ERP systems and is ideally suited to a person with a blend of abilities including project management expertise, excellent communication skills, methodical working, loyalty, teamwork, and a commitment to delivering exceptional customer service.

Key Responsibilities include:

Implementation Leadership:

• Lead the planning implementation, and management of the NetSuite ERP program, including scoping, objectives, and deliverables, project planning, resource allocation, and stakeholder engagement.
• Develop and maintain the program roadmap, timeline, and budget, and ensure alignment with organisational goals and priorities.
• Collaborate with internal teams and external consultants/partners to customise and configure NetSuite to meet the specific business requirements.
• Develop detailed project plans, work breakdown structures, and resource allocation schedules to ensure successful project delivery.
• Monitor project progress in alignment with timeline, budget and scope, identify risks and issues, and implement mitigation strategies as needed.

Stakeholder Management:

• Work closely with business stakeholders to establish and document functional requirements for the ERP system.
• Translate business requirements into technical specifications and work with internal support teams and out-sourced partners to implement customisations, enhancements or integrations, as needed.
• Serve as the primary point of contact for all NetSuite-related inquiries and updates, providing regular communication and updates to stakeholders at all levels of the business.
• Build strong relationships with key stakeholders to understand their needs and priorities and ensure alignment with ERP program.

Vendor Management:

• Manage relationships with ERP vendors, including selection, negotiation, and contract management.
• Oversee vendor activities, ensuring adherence to project requirements, timelines, and quality standards.

Change Management:

• Develop and execute a change management strategy to ensure smooth adoption of the NetSuite system by end-users.
• Provide training and support to users, communicate updates and changes, and address concerns and/or resistance to change.

Ongoing Maintenance & Support (In-partnership with ERP Support Manager):

• Oversee the ongoing maintenance and support of the NetSuite system, including troubleshooting issues, implementing upgrades, and optimizing system performance.
• Ensure that the system is running smoothly and efficiently to support the organisation's operations.

Quality Assurance & Governance:

• Establish and maintain program governance processes, and reporting mechanisms.
• Implement quality assurance processes to ensure that project deliverables meet quality standards and user requirements.

Continuous Improvement:

• Coordinate all dependencies to ensure that all support requests are delivered in a timely manner, within budget and in compliance with company policy and standard procedures.
• Maintains quality service by establishing and enforcing organisational standards.

Skills & Qualifications Required:

1. Proven experience managing large-scale ERP implementation projects, with a focus on NetSuite preferred.
2. Deep understanding of ERP systems and business processes, with experience in scoping, system configuration, and customisation.
3. Strong project management skills, including experience with project planning, resource management, and risk mitigation.
4. Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation.
5. Positive influencer - Present ideas and concepts that enables understanding, gain buy-in, and generates support from peers, dependencies, and stakeholders. Confident and persuasive both in a formal and informal setting. Shares knowledge and information at right time with right people.
6. Strong leadership and management skills, with the ability to motivate and develop a team to achieve goals and deliver exceptional service.
7. A caring manager with a diverse range of skills, cultures, and work environments across a wide geographic area.
8. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
9. At least 5 years’ experience in managing large-scale ERP programs.
10. Strong organisational skills - Ability to plan and prioritise.
11. Ability to set clear goals and expectations for your team; follow progress against goals; provide regular feedback; addresses performance issues promptly; foster learning and development; provide public recognition of team accomplishments.
12. Able to delegate wisely; giving others the opportunity to act and make decisions. Develop capability and building confidence in others.
13. Makes decisions effectively (i.e., timely, with available information/ perspectives).
14. Sets own goals and objectives easily and prioritises own responsibilities and assists others to identify personal goals and objectives including priorities reflecting team and group strategy.
15. This is a highly networked role that requires an ability to work under pressure and to challenging deadlines.
16. Degree in Business Administration, Information Systems, or related field. MBA or relevant certifications (e.g., NetSuite Administrator, Project Management Professional) preferred.

Other Responsibilities Linked to this role:

• Meets assigned expectations for timely completion and quality standards for all program activities.
• Maintains high customer satisfaction ratings that meet company standards.
• Maintains accurate and detailed documentation and reporting across all program functions.
• Quality of Delivery: Consistent communications, effective mitigation of risk and issue resolution.
• Drives improvement to gain productivity and improve program outcomes.
• Taking the lead - Confronting and owning issues promptly and acting, as necessary.
• Maintain deep understanding of ERP systems and business processes.

Job Title: Front of House Manager

Reports to: Corporate Account ManagerLocation: BAE Systems, Central London

I have an opportunity for a service professional to lead the London Front of House experience. Seeking someone who is already an accomplished leader. Ideal candidates will have experience managing change, and the appetite and skillset to transform the experience in the London office. Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements. We are recruiting for;

Purpose: We are looking for passionate people to join our Corporate Front of House team. If you are passionate about delivering exceptional 5* customer service, this truly is a fantastic opportunity for you.Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements.This role has been designed to provide a high quality service to our customers by greeting, welcoming and directing them appropriately. You will pride yourself on building and maintaining a welcoming and safe atmosphere. As the customer Liaison representative you will be the first point of contact for our clients as they arrive to the building. This role has been designed to support the client and the Front of House staff to provide an excellent front of house service to our customers. You will pride yourself on building and maintaining relationships with staff members, and customers alike and be point of contact for any support or advise staff members require.

As Front of House Manager, you will facilitate and arrange the relevant training and support to staff members along with and deal with any HR related issues in accordance with company policy. In addition, you will build up strong relations with customers, building owners and facilities management, to ensure all Events are organised and run smoothly.

Benefits:

-Full Front of House Uniform provided,

-Full Training is provided to perform the role,

-SIA Training Provided,

-First Aid and Fire Marshall Training paid for within the role,

-Cycle to Work Scheme,

-1000s of discounts to multiple retailers, supermarkets and entertainment providers, shopping discounts, is only a little of what's on offer,

-Continuous Training provided,

-Apprenticeships available,

-Progression within the wider team,

-Mitie reward scheme,

-Our virtual GP service,

-Shares scheme,

-Private Medical care available,

Principal Accountabilities, Key activities Include but are not limited to:

-Run, organise all VIP Events for Head office.

-Support Front of House Staff throughout

-Sickness Management including, reporting and processing the RTW interview and paperwork

-Helping of 1:1s and performance reviews with all team members (either virtual or site visit)

-Ensure that a suite of operating procedures is in place and up to date

-Ensure that the QHSE site pack is in place and up to date

-Liaise directly with the local Mitie FM's with any maintenance issues

-Implement Operational procedures

-Leads and resourcing requirements of ‘Front of House' (FOH) and ‘Safe Working Champion' (SWC) teams to ensure high service levels and SHE Standards maintained

-Organising and processing of Security Paperwork

-Proactively seek customer feedback and make changes to ensure customer satisfaction

-Ensure a consistent and robust front of house service

-Be a key driver in delivering a customer excellence culture

-Support Emergency Procedures as necessary and support the coordination of fire evacuations/liaison with the fire brigade/emergency services if required.

-Develop effective relationships with the key stake holders, and client.

-Flexibility in working hours is essential for covering annual leave and sickness were necessary.

-Work to and fully understand a standard set of operating procedures processes that are implemented across the corporate facilities. Assist with regularly updating and reviewing.

-Raise building maintenance and compliance faults around the building to the Mitie Helpdesk and monitor until resolved.

-To ensure all customer requests are dealt with efficiently and effectively

-Driving improvements to process and operation based on external environment, customer feedback and Future of Work objectives

-Regular face to face / virtual meetings with local FMs and client / customers

-Management of HR Related Tasks

-Tracking / managing of any issues from the client / facilities

-Resolves customer issues / complaints to reasonable resolution

-Create, develop and manage data on utilisation with weekly reports

-Make prioritisation decisions where conflicting demands exist; manage space to facilitate events as required

-Apply appropriate levels of direct oversight to independently assure standards

-To conduct weekly and monthly meetings with updates and proposals with the Mitie senior Management Team.

-Front of House Monthly Audit

-Manage & Review the Improvement tracker

-Operational Issues & Change management

-Arrange and chair monthly Customer Meetings and focus group meetings

-Daily Operational management, resolve daily issues raised by FoH

-Complete customer feedback surveys

-Resolve daily issues raised by Front of House

-Managing disciplinary procedures / meetings

-Ensure staff members are up to date with on line training

-Assisting with pay enquiries

-Liaise with FM regarding any maintenance issues within the Link buildings

-Ensuring KPI's are adhered to

-Ensure FoH training to provide required services

-Resolve daily issues

KEY COMPETENCIES REQUIRED:

-Integrity, Sense of Urgency

-Self-Awareness, Big Picture Orientation

-Adaptability, Strategic Thinking

-Leadership & Vision, Effective Communicator

-Facilitator, Judgement & Tact

EXPERIENCE:

-Previous experience working in a highly regulated environment

-Good communicator,

-Planning skills, financial awareness

-Good organisational skills

-Willingness to learn and train to improve the business

Are you wanting a new challenge? Come and join our team!