Total 80 regional recruitment lead job vacancies in Customer Service category in Kuala Lumpur city center

About the role:
The Customer Marketing & CX Lead will focus on developing and championing a deep understanding of our customers and their drivers owning and optimising customer engagement, adoption and retention initiatives, and partnering with our product, implementation and customer success teams to drive a superior end-to-end customer experience for the Education & Work Pathways segment.
Reporting to the Head of Marketing, CX & Corporate Communications, this is an exciting role for an energetic, customer obsessed and results-driven marketer that will provide the right candidate an opportunity to be part of an amazing next stage of growth for ReadyTech.
You are a confident and proactive self-starter with a passion for learning, problem solving, and making data-driven decisions. Youre always accountable for your actions, you never give up, and you strive to find the best outcomes identifying solutions rather than dwelling on problems.
... Click here to view more detail / apply for Customer Marketing & CX Lead

- Focuses, motivates, and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and Targets.
- Ensure that the team are handling day to day operational tasks in accordance with the established work processes and instructions.
- Assists management with hiring processes and new team member training.
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
- Conducts team meetings to update members on best practices and continuing expectations.
- Delivers 1:1 conversation with Team members to address performance, work on the development and any other item.
- Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.

Performance Management 
- Responsible for all operational performance & cadences of BPO
- Be a point of escalation for all deviations from the standard operational framework, KPI, and SOPs.
- Develop, Own, Improve & Maintain BPO KPIs while constantly finding ways to drive efficiency at the BPO.
- Working on special projects that will reduce stakeholder escalations, deflect incidents from coming into the department, and improve the overall customer experience.
- Co-own department systems, tools, SOPs, and overall customer experience.

Strategic Management
- Analyze reports and data from Tableau or legacy systems and drive operational or drive improvements at a program level.
- Facilitate weekly and monthly review meetings with the BPO partners & work closely with multiple stakeholders at central operations.
- Take ownership of daily, weekly & monthly reporting regardless of whether the local team or at BPOs.
- Use data to make calculated decisions or support improvement initiatives or even resolve existing issues within the workflow or processes.

Relationship Management
- Lead and manage the overall performance of the BPO by monitoring KPI, producing development plans to improve BPO performance.
- To perform ad hoc monitoring either remotely or side by side to ensure that the BPO is handling day-to-day operational tasks as well as customer escalations in accordance with established work process and instructions.

Would you like to:

enjoy a flexible work arrangement at home and in the office (NSW Glebe Location)?
work for a national not-for-profit organisation?
receive tax benefits from accommodation and entertainment perks!
be a part of a culture that encourages/supports and celebrates our achievements?
Work within a solid team of professionals and help the public on a daily basis?

If you responded with  'YES ' to the above questions, read the below and if this interests you - apply today!
The NSW Get Healthy Service is a free telephone-based health coaching service for NSW adults aged 16 years and over. The Service helps individuals create and achieve healthy lifestyle goals through the support and guidance of expert health coaches. Diabetes Australia delivers the NSW Get Healthy Service on behalf of the New South
... Click here to view more detail / apply for Community Engagement Lead ? Get Healthy Service

Centre of Excellence Lead, Retail Technology **12 month Max-term/ Secondment(for internal employees)**Sydney locationYou are an experienced leader in executive advisory, strategy and operationsTogether we’ll help the organisation arrive at simpler, better outcomesWe work together to support delivery of our people ambitionsDo work that matters Retail Technology is responsible for the world-leading application of technology and operations across every aspect of CommBank and Bankwest Retail – from product platforms for our customer, to essential tools within our business.The Retail Technology Centre of Excellence (CoE) team is responsible for ensuring that Retail Technology has the strategy, portfolio and processes in place to help deliver the Group’s vision and maintain our reputation as a leader in technology and innovation. We are the front door for all Retail Technology initiatives, and we manage the Retail portfolio. The team focusses on strategy, risk, finance, data & analytics, portfolio management, initiative development, change management, communications and events.?See yourself in the team…

Click here to view more detail / apply for Centre of Excellence Lead, Retail Technology

Your new company
A growing consultancy based in the heart of London is seeking a Receptionist to join their busy team! This role is an integral part of the team, ensuring the office is welcoming and being the go-to individual!
Your new role

• First point of contact for any queries
• Managing switchboard and incoming calls
• Distributing incoming and outgoing post
• Coordinating deliveries
• Ordering and maintaining stock levels for the kitchen and office
• Responsible for office H&S including fire and first aid management.
• Support with organising office events and socials.

What you'll need to succeed

• Positive and hardworking team-player
• Recent experience in a similar role
• Ability to travel to the office (near Bond Street) 5 days a week

What you'll get in return
Highly competitive salary + excellent benefits package! Opportunity to progress in your skills further!
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company

Financial Institution based in Moorgate, Central London

Your new role

You will be providing technical support to users in the London office. Assisting them with things like MS Teams, MS365, Setting up new equipment etc.

What you'll need to succeed

• Immediately Available or have a short notice period
• Banking or Financial Services industry experience
• Windows 10 experience
• O365

What you'll get in return

An exciting opportunity to join an international organisation working with a major financial services organisation. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

RaceTrac Company Overview

Job Description:

The Regional Service Manager is responsible for managing the maintenance and repair of up to 60 convenience stores in a designated region. This individual teams with Store Support, Operations, and multiple cross-functional departments to achieve the optimal functioning level for stores. The Service Manager ensures complete operability of every store location at all times. Up to 75% travel required. This individual is responsible for leading a team of 0-4 technicians and up to 2-3 service crew teams.

Responsibilities:

•    Manages the team of individuals responsible for the timely maintenance and repairs of our convenience store locations to ensure full operability 24/7, ultimately increasing profitability for the organization. 
•    Prioritizes and delegates work order requests to Service and Image Technicians; oversees each job is performed at a high level of skill and with optimal customer service. 
•    Establishes and maintains key business relationships with a diverse network of vendors around the region. Directly handles all vendor-related functions, including invoice audit and approvals. 
•    Provides support to cross-functional departments in various projects related to convenience stores. 
•    Leads, trains, and guides direct reports and ensures the appropriate resources are available to perform their job.
•    Assesses current Facility Services processes and programs and recommends solutions to improve operability. 
•    Maintains knowledge of local, state, and federal guidelines for facility services as necessary. 
 

Qualifications:

•    Ability to assume responsibility for 24 hours/7 day operation required
•    Bachelor’s degree from an accredited university or college preferred 
•    4+ experience in retail or related field preferred
•    Management experience preferred
•    General knowledge maintenance and repair procedures a plus
 

Would you like to: enjoy a flexible work arrangement at home and in the office (NSW Glebe Location)? work for a national not-for-profit organisation? receive tax benefits from accommodation and entertainment perks! be a part of a culture that encourages/supports and celebrates our achievements? Work within a solid team of professionals and help the public on a daily basis? If you responded with 'YES' to the above questions, read the below and if this interests you - apply today! The NSW Get Healthy Service is a free telephone-based health coaching service for NSW adults aged 16 years and over. The Service helps individuals create and achieve healthy lifestyle goals through the support and guidance of expert health coaches. Diabetes Australia delivers the NSW Get Healthy Service on behalf of the New South Wales government. Role Purpose  Reporting to the Program Director, Get Healthy Service (GHS), the Community Engagement Lead plays a key role in engaging the…

Click here to view more detail / apply for Community Engagement Lead - Get Healthy Service

Love what you do; Love where you live

The Room Service Center Assistant provides personalized customer experience in assisting patients with nutritional food choices; as prescribed to optimize health and healing.

Required Behaviors:

• As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization: Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Required Qualifications:

• Must have Food Handler card issued by accredited provider (by first day of work) (https://www.env.nm.gov/fod/Food_Program/Regulation_Update.htm)

• Must be over 18

• Must work well in a team

• Good customer service skills and phone etiquette

Preferred Qualifications:

• General computer skills

• Self-directed

Duties and Responsibilities:

Answer phones in Room Service Center:

• Make answering phones a priority

• Wear phone headset when away from station

• Always answer phone promptly and courteously

Take meal orders from patients:

• Fill meal orders accurately 100% of the time

• Always prompts patient regarding condiments, beverages, etc to complete the meal

• Guide patient to appropriate food selections when patient orders food not compatible with diet prescription

• Call patients per time schedule who have not ordered

• Communicate special items to phone calls

Communicate with nursing staff:

• Communicate to nursing staff when patient refuses to order a meal, when patient states that family is bringing in food and when patient has not ordered and does not respond to phone calls

• Ensure that meals for patients with assigned meal times are ordered in the appropriate time slot

Enter meals for patients who are unable to order:

• Update list of patients needing assistance on communication board in office

• Enter meals for patients who cannot order – done 100% of the time

Update diet orders, patient meal count and diet change list for each meal:

• Prepare diet sheets for each meal

• Run set at closing

• Provide meal count to cooks

• Mark appropriate menus for patients with new diet orders for assistants to deliver

Assemble gift baskets for OB patients:

• Make and mark baskets for appropriate patients for assistants to deliver

Department Education:

• Attend department in-services and meetings

• Participate in QA/PI programs when assigned

Other Duties: 

• All annual HealthStream modules successfully completed on time

• Each employee is responsible for implementing SJRMC’s Service Standards into their daily work:

                                                     Safety, Courtesy, Effectiveness, and Stewardship

• Other duties as assigned (demonstrates willingness and follows through with other duties requested)

Physical Demands and Environmental Work Conditions:

• Ability to communicate via phone

• Paperwork

• Long periods of sitting

• Arm-length reaching

• May include extensive walking, pushing, minimal bending and light lifting

San Juan Regional Medical Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Love what you do; Love where you live

The Secretary/Biller is a detail oriented individual who embodies team accountability; while assisting the coordination of assigned tasks and projects. They demonstrate proactive courtesy; while providing secretarial support to the CFO and Finance Division. They are responsible for facilitating effective use of resources; through thoughtfully anticipating organizing, communicating, and project coordination.

Required Behaviors:

• As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization: Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Required Qualifications:

• High School Diploma

• Five (5) years of Secretary or Administrative experience

• Knowledge of Windows Based Software; with Emphasis on Word, Excel and Outlook

• Superior Writing Skills

• Self-Directed, Detail-Oriented, and Devoted to Accuracy

• Exceptional Interpersonal Communication Skills

Preferred Qualifications:

• Five (5) years Administrative, Secretarial or Clerical Experience in a Healthcare Setting

Duties and Responsibilities:

• Coordinate meeting schedules

• Attend meetings as requested; prepare materials, set-up and closure

• Take, transcribe, file and distribute minutes in a timely manner

• Maintain up-to-date standards and knowledge of administrative procedures and healthcare issues; through review of accurate publications and workshops/seminars

• Assist in day to day activities of Finance to ensure efficient workflow and operations

• Communicate effectively with Executive Assistants, Senior Leadership and other administrative staff to assist in daily operations

• Stock Supplies

• Maintain Petty Cash Drawer, distribute, replenish, and reconcile monthly

• Gather information for preparation of general and liability insurance renewals and submit in a timely manner

• Gather information and complete various surveys for the hospital in a timely manner

• Review for accuracy and prepare check requests for physician directorships; track monthly payments

• Review for accuracy all check requests requiring CFO signature

• Work with Accounts Payable weekly to insure all checks issued match check registers

• Work with Physicians to obtain completed malpractice applications, submit, track and distribute (in a timely fashion)

• Assist during financial audits with independent public accountants

• Publish meeting materials for Investment Committee and Finance Committee through Directors Desk Software

• Maintain filing system; to include hospital contracts, physician contracts, managed contracts and property files

• Each employee is responsible for implementing SJRMC’s Service Standards into their daily work:

                                                     Safety, Courtesy, Effectiveness, and Stewardship

• Other duties as assigned

Physical Demands and Environmental Work Conditions:

• Past-paced environment

• High level of activity with many interruptions

• Minimal lifting

• Sitting for extended periods of time

• Extensive computer usage

San Juan Regional Medical Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Regional Service Delivery Manager

Description -

What a Regional Service Delivery Manager does at HP:

• Regional Service Delivery Management: Design the governance framework for global and regional deals in between business units and supporting organizations, and lead it for the accounts allocated in portfolio from a service delivery perspective. Define as required roles and responsibilities and work to continuously improve the HP/Partner operational ecosystem supporting key Asia Pacific Japan (APJ) accounts.
• Operations/SLA Management: coordinate as required with internal teams to ensure contractual SLA is met for all allocated accounts. Oversee infrastructure upgrades, modifications and deployments with customer impact. Own and manage all operations and delivery related conversations with the customer. Work with internal teams to develop problem management framework and service improvement plans.
• Customer Relationship Management: Act as a primary contact for Customer queries and issues. Put in place preventive actions to ensure customer commitments are met, and escalations are pre-empted. Responsible to achieve best-in-class customer satisfaction on key Asia Pacific Japan (APJ) accounts.
• Process engineering: When and as required by the leadership team, look end to end across service delivery management processes, as well as upstream and downstream processes. Identify opportunities to streamline, track, eliminate duplication, automate or improve the as-is status. Lead action planning to tangibly improve the above.
• Compliance/Audit: Act as required by the leadership team as a Compliance/Audit point of contact – including and not limited to Audit engagements. Design, lead and/or implement remediation plans as required.

Individuals who do well in this role at HP, usually possess:

• Ability to work in a diverse team, and with a diverse range of people.
• Deep understanding of Services/Contractual business, direct back ground preferred.
• Bachelor's Degree in Business Management or relevant fields.
• Min 8 years Service Delivery and/or Operations Management experience (or relevant equivalent).
• Min 2 years experience in Project/Program Management preferred (or relevant equivalent).
• Growth mindset, creative thinking & Quick to embrace change.
• Excellent Stakeholders Management skills.
• Good understanding of financials/costing/pricing methodologies in the services industry.
• Good understanding of Risk Management methodologies in the Customer Support environment.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
 

#Li-Post

Job -

Sales

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Love what you do; Love where you live

Patient Care Techs (PCTs) are an integral part of a patient-focused team who use their knowledge, skills, and energy to carry out the sacred task of helping others. They serve as the communication hub for the patient care environment and are responsible for creating and maintaining a care environment conducive to healing.

Required Behaviors:
•    As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values.  These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability, and Creative Vitality ask more of us than merely completing some list of tasks.  Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Required Qualifications:

•    High school diploma or GED
•    Six (6) months of nursing assistant experience or certification
•    Basic Life Support (BLS) Certification within two (2) weeks of hire
•    Legible printing
•    Clear speaking voice
•    Typing/computer skills
•    Mature, courteous deportment
•    Driver’s license free of violation for SJRIR

Preferred Qualifications:

•    Medical terminology required prior to unit orientation or documentation of formal class within three (3) years
•    Previous experience 
•    Multi-language ability

Duties and Responsibilities:

•    Demonstrates commitment to professional growth and development for self and others
•    Collaborates with all team members to provide skillful, supportive care for all patients 
•    Communicates pertinent information to members of the patient care team
•    Supports and participates in performance improvement activities
•    Provides quality internal and external customer service
•    Possesses communication skills strong enough to participate with the team, manage conflict, and work successfully with the public
•    Has ability to perform accurately and quickly in a busy, stressful environment, setting priorities as to duties
•    Deals with the emotional stress of caring for dying and chronically ill patients
•    Performs other duties as assigned.
•    Each employee is responsible for implementing SJRMC’s Service Standards into their daily work:
Safety, Courtesy, Effectiveness, and Stewardship

Physical Demands and Environmental Work Conditions:

•    Meets OSHA training requirements
•    Potential exposure to blood and bodily fluids 
•    Intermittent or prolonged standing, walking, and sitting
•    Effectively copes and strives for balance when caring for acutely ill patients and families 
•    Accepts the risk of job-related illness and injury which may cause long-term health problems
•    Repetitive motions (i.e., wrist/hand movements, grasping, and finger dexterity as in typing, writing, faxing, filing papers, etc.)
•    Able to lift greater than fifty (50) pounds and push up to three hundred (300) pounds using approved hospital transport devices

Your new company

A multinational investment bank based in Central London

Your new role

You will be providing 1st and 2nd line support to all users across the London office.

What you'll need to succeed

• Experience working in IT support roles
• Windows 10
• Office 365
• Recent experience working in the Financial Services industry, preferably within Investment Banking

What you'll get in return

An exciting opportunity to join an international organisation working with a major financial services organisation. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

What does the Support Lead do?

Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to “Wow the Customer”, assist with front end operations, cash management, cleanliness, safety, and driving sales.

How do they do it?

As a Five Below leader, your first priority is to contribute to the success of your store.  This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty.  As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.  The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!

Wow the Customer: Put the customer first and make a difference in people’s lives

Unleash Passion: Check your ego at the door and do what you say you will do

Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same

Achieve the Impossible: Set the bar high for self and team and make sure to take risks

Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts

Key Attributes:

• Customer Service
• Organization
• Productivity
• Ability to multi-task
• Follows Direction
• Professionalism
• Trainer/Developer/Motivator
• Communication
• Sales Driver/Goal Oriented

RESPONSIBILITIES:

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Responsible for leading Front End Operations
• Training the staff on the High Fives of Customer Service
• Ensures that each guest has a fast, friendly, checkout
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Assists with Front End Operations
• Responsible for performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online, pick up in store etc.)
• Assists payroll process and ensures payroll is within budget
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures

• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Assists front end and queue merchandising
• Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

QUALIFICATIONS:

• High School Graduate or equivalent.
• College experience preferred
• Minimum 1 year of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Five Below is an Equal Opportunity Employer.

Position Type:

Hourly

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

What does the Support Lead do?

Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to “Wow the Customer”, assist with front end operations, cash management, cleanliness, safety, and driving sales.

How do they do it?

As a Five Below leader, your first priority is to contribute to the success of your store.  This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty.  As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.  The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!

Wow the Customer: Put the customer first and make a difference in people’s lives

Unleash Passion: Check your ego at the door and do what you say you will do

Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same

Achieve the Impossible: Set the bar high for self and team and make sure to take risks

Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts

Key Attributes:

• Customer Service
• Organization
• Productivity
• Ability to multi-task
• Follows Direction
• Professionalism
• Trainer/Developer/Motivator
• Communication
• Sales Driver/Goal Oriented

RESPONSIBILITIES:

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Responsible for leading Front End Operations
• Training the staff on the High Fives of Customer Service
• Ensures that each guest has a fast, friendly, checkout
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Assists with Front End Operations
• Responsible for performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online, pick up in store etc.)
• Assists payroll process and ensures payroll is within budget
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures

• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Assists front end and queue merchandising
• Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

QUALIFICATIONS:

• High School Graduate or equivalent.
• College experience preferred
• Minimum 1 year of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Five Below is an Equal Opportunity Employer.

Position Type:

Hourly

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