Total 68 regional recruitment lead job vacancies in Customer Service category in Kuala Lumpur city center

Your new company

Do you wish to be part of a global family that values diversity and contributes to quality, safety and sustainability? An opportunity to join an organisation that is a global leader in Total Quality Assurance, serving industries worldwide. With over 1,000 laboratories and offices across more than 100 countries, a team of 44,000 professionals delivering innovative and customised solutions in Assurance, Testing, Inspection, and Certification. My clients mission is to exceed customer expectations, ensuring safety, quality, and sustainability across their operations and supply chains.

Your new role

You will work closely with the retailer's headquarters, collaborating with operational, quality, and buying teams. Your primary responsibility is to foster and enhance the relationship between the client and the retailer.

What you'll need to succeed

• Strong IT literacy skills - Microsoft Office and systems/reporting tools
• Strong customer service and relationship building skills
• Driven and energised - can work independently
• Can provide evidence of working in a fast-paced working environment
• Demonstrates a high level of personal organisation and time management to ensure deadlines are met
• Knows when and how to communicate clearly at different levels of seniority
• Experience of working within retail
• Experience of textiles/ toys is desirable

What you need to do now

If you're interested in this role, click apply now to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Employment Status: Contract - 4 months **with high possibility of converting to probationary, depending on client's needs**

Working hours: US Eastern (8 PM to 5 AM MNL)

Work set-up: 100% WFH/Hybrid

WHAT IS YOUR ROLE:

As a Customer Support Engineer Lead, you will ensure our Customers are happy and successful by providing and leading a best-in-class support experience. You will be the leader of a Level 2 Customer Support Engineering team, responsible for resolving escalated customer inquiries and incidents for the SaaS platform. Customer Support Engineers communicate directly with customers to help resolve their requests, triage, troubleshoot and resolve platform incidents, and participate in an On-Call Rotation to ensure 24/7 support coverage. You will collaborate with Professional Services, Customer Success, Product, and Engineering to ensure timely and high-quality resolution of customer requests and incidents. Your impact will be felt throughout the company, and visible both internally and externally.  As a critical team in a growing startup, you will also help the team continuously improve tools and processes to support our growing customer base.

WHAT WILL YOU DO:

• Provide guidance and leadership to the customer support engineering team, ensuring efficient operations and a high level of customer satisfaction.
• Train, mentor, and coach team members to enhance their technical and customer service skills.
• Drive high customer satisfaction by understanding, troubleshooting and resolving customer requests and incidents
• Monitor, triage and resolve technical incidents and escalations that arise in the omnichannel support queue, meeting required SLAs
• Use existing troubleshooting guides (TSGs) and standard operating procedures (SOPs) to establish root cause for queries and provide a customer-facing root cause assessment
• Provide how-to’s, best practices, and consultative suggestions to support customers in enabling value-add use cases
• Participate in on call rotation, ensuring 24/7 coverage for escalated incidents
• Balance multiple tasks with varying priorities and urgencies
• Monitor and ensure the health of the SaaS platform
• Collaborate with Product, Engineering, Customer Success, Professional Services, and Level 1 Support to ensure quick resolution to customer challenges
• Develop an understanding of the CXHub, including how the CXHub drives value for customers, and how it fits in the customer CX/martech stacks

• Bachelor's degree or higher in Computer Science or related field
• 3-5 years of experience leading a support engineering team
• +5 years experience in customer support engineering
• 3-5 years of experience in SQL, python or similar programming languages, command line operations in a Linux environment
• 3-5 years of experience and exposure to APIs (REST, SOAP)
• Enthusiasm for working with customers through various channels to help drive customer satisfaction
• Strong problem-solving and analytical skills
• Clear communication and great collaboration skills
• Strong knowledge of algorithms, data structures, design patterns, networking and operating systems.
• Knowledge of the Software Development Life Cycle
• Understanding of Monitoring & Alerting tools (Datadog, Pagerduty, Alert Manager, etc)

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

Description Title:- Lead Support Engineer Length:- Permanent  Location:- SydneyMust be an Australian Citizen or PR.  Please do not apply if you are not based in Australia Key Responsibilities: Oversee the Enterprise Data Warehouse (EDW), ensuring data availability in the EDW to back business objectives. Support BAU enquiries on data and reports out of the data warehouse. Upholding data security and IT standards for the EDW. Managing EDW user support mechanisms including issues handling and monitoring - providing adept support in resolving service disruptions. Managing eternal developers and database administrators . Encouraging skill development, especially in platforms like Azure. Execution of other initiatives - support to business areas, support for regulatory Other Responsibilities: Collaborate with IT to transition from on-premises data warehousing to Azure cloud architecture, emphasizing a modern, streamlined approach. Lead the rejuvenation of data processes, aiming to minimize reliance on stored procedures and focus on efficient, scalable architectures. Offer expert guidance on coding practices, ensuring quality through code reviews. Guide both internal and external developers on the best practices and execution strategies for the rejuvenation of data processes. Represent the data team in Clearview forums, advocating for data-driven decision-making. Lead the data team's invovement in the systems migration initiative. Key Skills/About you: Programming Expertise: In addition to SQL, proficiency in at least one other major programming language. Communication: Strong communication skills with the ability to lead meetings and convey complex information clearly. Stakeholder Management: Adept at collaborating with both technical and non-technical stakeholders, ensuring alignment and understanding. Cloud Architecture: Some hands-on experience or theoretical knowledge in cloud solutions and migration strategies is advantageous. Database Expertise: Solid experience in database design, development, and management. Previous experience in a data or related team. Knowledge of data privacy and security practices Code Management: Demonstrated experience with version control. Industry Knowledge: Knowledge of Financial Services would be advantageous, though it's not mandatory. Leadership: Demonstrated ability to lead self and others and the ability to respectfully challenge and provide feedback. If you would like more information please contact Conor Smyth Conor.smyth@talentweb.com.au

Click here to view more detail / apply for Lead Support Engineer

Position Description

The Merchant Support Team Lead position will be part of our Award-Winning Customer Support team and will be responsible for managing a team of approximately 15 Merchant Support Representatives taking inbound merchant requests through telephone calls, emails and chat sessions.

 

Specific Responsibilities will include:

• Ensures that staff performance is in compliance with established procedures and meets or exceeds departmental performance standards.

• Provides daily direction and communication to representatives.

• Provides feedback, coaching and training to meet performance objectives.

• Provides statistical, performance feedback, coaching and development on a regular basis to each representative. Writes and administers performance reviews for skill improvement.

• Conducts regular call evaluations and audits to monitor team member’s adherence to quality and departmental policies on customer interactions.

• Addresses disciplinary and/or performance problems according to company policy. Prepares and communicates documentation with representatives. Makes effective/appropriate decisions relative to corrective action as required.

• Shares continual responsibility for deciding how to manage representatives ensuring customer requests are handled efficiently and effectively.

• Ability to handle and resolve escalated customer concerns.

 

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Your new company


Do you wish to be part of a global family that values diversity and contributes to quality, safety and sustainability? An opportunity to join an organisation that is a global leader in Total Quality Assurance, serving industries worldwide. With over 1,000 laboratories and offices across more than 100 countries, a team of 44,000 professionals delivering innovative and customised solutions in Assurance, Testing, Inspection, and Certification. My clients\' mission is to exceed customer expectations, ensuring safety, quality, and sustainability across their operations and supply chains.


Your new role


You will work closely with the retailer's headquarters, collaborating with operational, quality, and buying teams. Your primary responsibility is to foster and enhance the relationship between the client and the retailer.


What you You'll need to succeed

• Strong IT literacy skills - Microsoft Office and systems/reporting tools
• Strong customer service and relationship building skills
• Driven and energised - can work independently
• Can provide evidence of working in a fast-paced working environment
• Demonstrates a high level of personal organisation and time management to ensure deadlines are met
• Knows when and how to communicate clearly at different levels of seniority
• Experience of working within retail
• Experience of textiles/ toys is desirable

What you need to do now


If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title:

Customer Service Advisor (Dutch Speaking)

Salary:

21,450 per annum

Location:

London (Remote working options)

Hours:

37.5 hours per week (Between 08:00 and 20:00) - 1 weekend day working every 2 weeks

Do you have experience of operating within a fast paced customer service environment? Are you fluent in speaking Dutch? The Recruitment Co. are recruiting for one of our key clients and this could be the perfect opportunity for you!

Job Responsibilities:

• Handle incoming calls for both sales and service calls
• Handle service requests in the applications system supplied by client
• Generate sales through understanding customer needs and creating desire
• Cancel, modify or confirm visits already sold
• Upsell additional products, services and extended stay

Key Competencies:

• Dutch speaker to fluent level
• Excellent interpersonal skills
• Able to add to a high performance team culture where agents "exhaust all opportunities" to achieve targets and brand loyalty for the client
• A natural ability to drive sales
• Professional and emotionally resilient
• Good attention to detail
• Excellent multi tasker
• Experience in a previous customer service or sales roles
• Excellent communication and motivational skills, ability to multitask and work independently
• Ability to work in a fast paced environment, maintaining attention to detail and accuracy
• Excellent understanding of call centre practices, KPIs etc.

Please note that The Recruitment Co. are an equal opportunities employer

CPProfessional

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

• A data-driven and analytical individual to develop performance analytics, insights and recommendations that enable organizational effectiveness and the delivery of extraordinary customer performance.
• Develop and implement analytical frameworks for end-to-end business planning & performance management
• Conduct analyses on customer and commercial performance
• Design data capture methods and analyze data for insights
• Support in identifying & driving business improvement opportunities
• Support in gaining external customer feedback, market insights
• Generate customer insights through data analytics and customer engagement
• Design and run performance review meetings

STANMORE MAZDA


Position : Full Time
Location : Stanmore, NSW
Salary : $65,000 - $75,000 a year


The award-winning family owned and operated Stanmore Mazda has been selling Mazda vehicles for over 40 years, in and around the Inner West suburbs of Sydney. They are currently looking for a Customer Service Manager to join their team.

Duties and responsibilities will include:
- Develop and execute strategies to expand our services and identifying new opportunities.
- Work closely with different teams to develop and launch service initiatives and to drive service enhancements based on customer feedback and industry insights.
- Build strong relationships with key customers, to understand their vehicular problems and provide tailored solutions.
- Implement customer-centric strategies to enhance customer satisfaction, loyalty, and retention, building a strong reputation.
- Discuss dealership customer satisfaction standings with management, monitoring significant changes and determining possible contributing factors.
- Prepare regular reports on the status of customer satisfaction in the dealership.
- Maintain a file of the dealership's customer satisfaction achievements and ensure customer satisfaction at the highest level through effective services and repairs.
- Handle customer inquiries and respond to their needs in a courteous, and prompt manner.
- Work with the service department team, service advisors and customers to provide solutions to potential issues and ensure delivery of vehicles to customers is on time.
- Assist service customers, including scheduling service appointments, processing repair orders, invoices, and customer payments.
- Maintain and manage a daily record of repairs and services of vehicles undertaken and completed.

Required Experience, Skills, and Qualifications:
- Relevant qualification
- At least 2 years of relevant experience
- Excellent verbal and written communication skills
- Demonstrate outstanding time management skills.
- Exceptional customer service and people management skills
- Excellent complaint resolution and negotiation skills
- Ability to investigate and manage complex customer concerns in a timely manner.
- Well-developed skills and knowledge of Microsoft suite of programs


If you meet the above criteria please apply now, only shortlisted candidates will be contacted.

TBC

Join the A-Team and experience the A-Life!

This position leads and is responsible for the coaching and development of a team of customer service representatives. Employee engagement, coaching and development, as well as delivery of efficiency metrics are must-have behaviors.  A successful manager consistently demonstrates an unrelenting focus on delivering and improving the Customer and Teammate experience.  World-class service towards engaging and supporting client objectives rounds-out the manager role.

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Your new company

An exciting opportunity to work as a Customer Care Sales Coordinator for a specialist designer and manufacturer who focus purely on the UK and the local market.


Your new role

As the Customer Care Sales Coordinator, you will be responsible for ensuring customers receive the best possible service and support. You will be the first point of contact for customer enquiries and will handle all aspects of the sales process, from initial contact through to after-sales support.


Key Responsibilities:


- Provide exceptional customer service to ensure customer satisfaction
- Manage customer orders, ensuring timely delivery and order accuracy
- Handle customer complaints and resolve issues in a timely and professional manner
- Collaborate with the sales team to ensure customer needs are met
- Maintain accurate customer records and update the database
- To build your knowledge of the products and attend training as required.


What you'll need to succeed


- Previous experience in customer service or sales coordination
- Order Processing & Telephone experience
- Fast and accurate typing and data entry skills
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Ability to work independently and as part of a team
- Proficient in Microsoft Office Suite


What you'll get in return

20 days holiday plus BH days
Monthly social events
Christmas party
Discounts on products


What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
A leading Legal firm based in the heart of London City are seeking a Receptionist & Hospitality Assistant to join their team! You will be supporting on general Reception duties and Hospitality support in office, Monday-Friday, 12pm-7pm!
Your new role

• Answering the phone and transferring calls where required.
• Forwarding messages to the correct mailboxes.
• Meeting and greeting visitors.
• Manage meeting room bookings.
• Receiving all deliveries, marking and handing over to the correct teams.
• Liaising with couriers and tracking orders.
• Booking taxis and restaurants when required.
• Actioning any emails.
• Setting up conference rooms ahead of client meetings/events.
• Ensuring tidy meeting/ conference rooms always.
• Monitoring refreshment supplies and stocking / ordering when required.
• Reporting any service issues.

What you'll need to succeed

• Current experience within a similar position ideally within a Professional Services firm.
• Ability to work in the office 5 days a week, 12pm-7pm
• Thrive in a fast-paced environment.
• Excellent interpersonal skills.

What you'll get in return
Highly competitive salary + benefits package! Excellent office culture!
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

This position leads and is responsible for the coaching and development of a team of customer service representatives. Employee engagement, coaching and development, as well as delivery of efficiency metrics are must-have behaviors.  A successful team lead consistently demonstrates an unrelenting focus on delivering and improving the Customer and Teammate experience.  World-class service towards engaging and supporting client objectives rounds-out the team lead role.

SPECIFIC RESPONSIBILITIES WILL INCLUDE: 

• Deliver world-class customer service through monitoring and coaching teammates – Best in Class

• Champion a world-class Employee and Customer experience – Issue Resolution & Customer Centricity

• Core Skills and Competencies: Focus on Issue Resolution, Technical Aptitude and Data-driven Decision Making – interpret and synthesize data for problem solving

• Promote employee Engagement & Collaboration

• Coaching, Mentoring and Governance: Facilitate career development among team members. Partner with Team to agree on and monitor Performance plans. Conduct regular evaluations and provide performance and behavior feedback to Team.

• Delivery of service level, coaching, handle time, and other key metrics

• Ensure Attendance and Adherence expectations are met

• Partner with workforce planning teams to deliver around-the-clock support 

• Actively participate in hiring and development of support and mentor staff members

• Partner across teams and departments for process improvement initiatives

• Participate in and lead customer experience calibration sessions

• Demonstrate and model Visa behaviors – Visa Leadership Principles

• Execute Leadership strategies and tactics

• Compliance to Key Control, Timekeeping, Managing Sensitive Data, and other policies, including maintaining confidentiality in our secure environment.

• Flexible in the event of schedule change requirement - willingness to work a flexible schedule to include weekends and holidays when needed.

• Willing to Work On-site/Temporary Work from Home

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Your new company
A specialist Insurance Firm based near Liverpool St are seeking a Receptionist to join the team on a 1-year FTC!
Your new role

• Meeting and greeting any visitors and guests with a warm manner.
• Answering phone calls and taking messages
• Setting up facilities ahead of any meetings.
• Managing meeting room bookings.
• Organising catering where required.
• Manage incoming deliveries.
• Diary management where required.
• Admin tasks such as filing, photocopying and scanning.
• Supporting the Office Manager with any daily tasks when needed.

What you'll need to succeed

• Receptionist experience.
• Immediately available to start.
• Ability to travel into the office 5 days a week, 9am-6pm

What you'll get in return
Competitive salary + family like work culture!
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

• You will support the primary operation of the Department and other Departments at the Command by providing Human Capital Liaison support as assigned.
• You will be responsible for leading a team of Management Support Specialists.
• You will prepare a Departments operating budget through coordination with various managers.
• You will compiles budget requirements and present to the Director for approval.
• You will serves as the departmental point of contact for authoritative information on administrative policies, procedures, and requirements.

Starting at $69,107 Per Year (GS 11)