Total 696 Manager quality assurance job vacancies in Quality Assurance / Control category in Malaysia

• Overseeing quality control departments and supervisors across seven laboratories in the country.
• Supervise the investigation of customer complaints on product performance. Ensure customer complaints are investigated in a prompt and efficient manner.
• Conduct regular quality inspections and audits to identify areas for improvement.
• Provide leadership and guidance to team members, fostering a culture of accountability and excellence.
• Collaborate with cross-functional teams to address quality issues and implement corrective actions.
• Train and mentor team members to enhance their skills and knowledge in quality control practices.
• Analyze data and metrics to monitor performance and drive continuous improvement initiatives.
• Drive initiatives to optimize efficiency and effectiveness within the quality control department.
• Ensure a safe working environment and compliance with health and safety regulations.
• Ensure that product test certificates are developed/created and maintained to provide verification of material properties claimed on Technical Data Sheets.
• Supervise and coordinate all QC laboratory work for production trials associated with such approved development projects and new products.
• Ensure that Raw Material Specifications (RMS) are prepared for any new raw material, RMS are updated for any approved new source of an existing raw material and that all RMS are current and any changes or additions are distributed to all concerned parties.
• Liase with Development managers for setting QC specifications for existing and new products and raw materials.
• To monitor result in statistical manner to evaluate RM/product performance.
• To analyze RM/product trend and submit to Head of Technical Services for further evaluation on defined timeline basis (upon request).
• To update RM/product specification after sufficient evaluation of history record and with complete test report.
• Implement new test methods if necessary and ensure the test equipment is maintained and calibrated frequently
• Responsible to ensure calibration for equipment and tools for RM/product related to Powder/Liquid/Resin plants are carried out accordingly to in-house verification work instruction or coordinate with external calibration service provider.
• Responsible to ensure availability, well keeping/functioning of test equipment related to RM/product testing.
• Responsible of sourcing and purchase request of general consumption related to RM/product testing.
• Ensure QC comply with ISO9001 and ISO 14005

Do you have proficiency in using content management systems?

Do you have excellent communication skills and ability to collaborate with diverse teams?

Consider the role of a Quality Assurance Manager at Reed in Partnership!

We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services.

What is the role about?

We are seeking an experienced and detail-oriented QA Manager to lead our team responsible for creating and maintaining high-quality exam questions for a new high-profile service. As a QA Manager, you will play a critical role in ensuring the accuracy, validity, and reliability of our assessment content. Your expertise in quality assurance processes, attention to detail, and commitment to excellence will contribute to the success of our Reed Assessment services.

Just some of your day-to-day responsibilities will include

Content Review and Validation:

• Collaborate with subject matter experts (SMEs) to review and validate exam questions.
• Ensure alignment with learning objectives, curriculum standards, and assessment guidelines.
• Verify accuracy, clarity, and appropriateness of content.

Quality Control:

• Develop and implement quality control processes for question creation, editing, and revision.
• Conduct regular audits to identify and address any inconsistencies or errors.
• Monitor question performance metrics and take corrective actions as needed.

Process Improvement:

• Continuously improve question-writing processes to enhance efficiency and effectiveness.
• Identify bottlenecks, streamline workflows, and optimize content development cycles.
• Implement best practices for maintaining question banks.

Training and Guidance:

• Train question writers on quality standards, style guidelines, and best practices.
• Provide feedback and mentorship to improve question-writing skills.
• Foster a culture of quality consciousness within the team.

Collaboration:

• Work closely with curriculum designers, assessment specialists, and technology teams.
• Participate in cross-functional meetings to align content development strategies.
• Contribute to item bank expansion and diversification.

Risk Management:

• Identify potential risks related to question quality, validity, or security.
• Mitigate risks through rigorous testing, validation, and security protocols.
• Ensure compliance with industry standards and regulations.

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found Here
• With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together.

Where possible we consider applications from candidates that require part-time hours, please discuss with your Talent Partner if this is something you require.

To be successful in this role, we are looking for someone with

Essential Criteria:

• Bachelor’s degree in Education, English, or a related field
• Experience in educational content development, with a focus on exam questions.
• Strong understanding of assessment principles, item analysis, and psychometrics.
• Proficiency in using content management systems (CMS) and question authoring tools.
• Excellent communication skills and ability to collaborate with diverse teams.
• Detail-oriented, analytical, and committed to maintaining high standards.

Proud member of the Disability Confident employer scheme

Who will you be working with?
Our client is a service provider catering to the complementary medicine, food, and over-the-counter pharmaceuticals industries. They prioritise putting the customer first, offering a unique approach to supply and service to streamline processes and expedite product delivery.
 
What are the benefits?


Full-time, permanent role
Established organisation experiencing growth
Company culture built on safety, quality and valuing one another  
Lead an experienced, eager team
Strong company culture
What will you be doing?
Reporting to the General Manager, this role is responsible the management of quality on site and leadership of the quality team to ensure products continue to meet regulatory standards, are safe and effective.  You will be responsible for product release, audits and compliance.


Maintain and update quality systems to meet regulatory standards
Facilitate cooperation between departments for system implementation
Manage approved documents systems
Conduct internal audits and implement corrective actions based
... Click here to view more detail / apply for Quality Assurance Manager

Responsibilities:

• Ensure that the Quality Performance of the warehouse operation conforms to and meets the requirements and expectations of Customers and provides and initiate directions and objectives to do so.
• Manages the monitoring, measurement, review and audit of internal processes and controls (Quality and Process Engineering) specifically applicable to / and designed for customers.
• Works with customer’s quality team and operation team and gets its cooperation in following the Quality mandates that will prevent errors in the processes.
• Connects with customers and conducts necessary and relevant meetings, updates, and discussions to address any Quality issues; and pursue continual improvement.
• Leads and manages a team of Quality and/or Process Engineers who are responsible for supporting the objectives and goals of both Customers and OMNI QAD.
• Assists OMNI SG Quality and Compliance Head/Manager for quality improvement matters.
• Reporting on the performance of the quality management system to the company's management for review and as a basis for improvement of the quality system.
• Liaison with external parties on matters relating to the ISO 9001, AS9120 & SS620: GDPMDS quality management system.
• Identify and record any problems relating to the product, process, and quality system.
• Initiate, recommend or provide solutions through Head of Division / Department.
• Verify the implementation of solutions.
• Evaluate and qualify potential raw materials supplier.
• Prepares and review the Quality Manual, the Quality Procedures Manual.
• Plans and schedules management review meeting as Management Representative (M.R.)
• Audits the implementation of the quality system.
• Initiates requests for and follows up on corrective and preventive actions.
• Ensure inspection, measuring and test equipment are calibrated.
• Ensure inspections and testing are performed in accordance to documented quality procedures.
• Ensure nonconforming products are handled in accordance to documented quality procedures.
• Co-ordinates document control activities.
• Ensure division / departments involved in the ISO 9001, AS9120 & SS620.

Qualifications and Requirements:

• Minimum 5 years’ experience in Quality Assurance or related Function.
• Minimum of 3 years’ experience in assistant managerial/managerial position.
• Capability in Supervising and/or Managing Quality related matters and groups/teams.
• Good communication skills (verbally and written) (ex. Report presentation and report creation)
• Data and objective driven with good analytical skills.
• Experience in dealing with or managing customer concerns and matters.
• Knowledge and/or experience in executing Quality Tools and alike.
• Knowledge in quality related industry standards and practices (e.g. ISO9001…)
• Excellent people and task management skills.
• Degree in Engineering or Quality or related field.

• Develop, maintain, and enhance the Quality Management System (QMS), Marine Class Approvals, and Regulatory Requirements (Part 145).
• Lead quality initiatives and foster a culture of quality within the company.
• Improve quality performance to meet divisional objectives.
• Conduct audits internally and externally as needed.
• Establish, implement, and coordinate audit and approval programs, reporting outcomes, and ensuring corrective actions are taken.
• Assist in root cause analysis and action plan creation.
• Conduct incident investigations and prepare reports.
• Train employees on QMS and related processes.
• Manage licensing and renewals at the Singapore site.
• Budget and control costs for QMS projects, audits, and certifications.
• Implement quality procedures in line with regulations and guidelines.
• Communicate quality procedures to relevant colleagues.
• Manage operational, technical, health, safety, and environmental audits.
• Participate in quality investigations and supplier improvement actions.
• Contribute to statistical analyses for improvement recommendations.
• Advise business leaders on compliance and quality development.
• Perform ad-hoc duties or projects as assigned.

Skills:

• Solve complex problems with high quantities of information.
• Build trust through honesty and integrity.
• Communicate effectively to different audiences.
• Prioritize work and focus on continuous improvement.
• Balance multiple stakeholder needs.
• Use compelling arguments to gain support.
• Interpret financial indicators for decision-making.
• Operate effectively in uncertain situations.
• Build partnerships for shared objectives.

Job Requirements:

• Degree in Engineering, Quality Assurance, or equivalent.
• 5+ years of managerial experience in marine, aviation, or related industries.
• ISO9001:2015 internal/lead auditor certification.
• Completion of the CAAS M10/L11/L12 Examination.
• Familiarity with CMM and special equipment listing.
• Experience liaising with OEMs.
• Lean, Kaizen, 5S certification or experience with quality tools.
• Knowledge of relevant standards and regulations.
• Experience in developing Quality Management Systems.
• Experience in Continuous Improvement and Lean methodologies.
• Proficiency in MS Office applications.
• Strong communication and interpersonal skills.

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process. This vacancy will close at 23:59 on Wednesday 1st May 2024. Interviews are anticipated to be held on week commencing 13th May 2024 – subject to confirmation. For informal enquiries please contact – Name: Mark Whelan, Job Title: Regional Quality Assurance Manager Contact Details: mark.whelan@nhsbt.nhs.uk.

Quality Assurance Manager

Job Responsibilities:

Quality Assurance

· Establishment, Maintenance and Continuous Improvement of Company’s Quality Management System (QMS), Class Approvals (Marine) and Regulatory Requirements (Part 145).

· Plan, organise and take lead to drive Quality initiatives and promote quality culture within the company.

· Maintaining and continually improving quality performance, to meet the maintained or all Divisions.

· Perform all essential audits and inspecting internally and/or by third party or client as and when required.

· Establishment, implementation and co-ordination of the audit & approval program, reporting of audit outcomes and ensuring follow up of corrective actions.

· Assist department to follow up on root cause analysis and creation of appropriate action plan to prevent recurrence of issues, by providing training and guidance to the team whenever required.

· Conduct incident investigation and prepare concise investigation reports with in accordance to the regulatory requirement.

· Training and development of employees with respect to QMS and its related processes, quality principles, tools and techniques etc.

· Ensure all licensing at Singapore site and products/services are managed for new applications and renewals.

· Budget allocation and control of costs for QMS related projects; resource management; training; third party audit and Certification costs; and professional subscription costs.

• Effectively implements quality procedures for all allocated sites, in line with legislation, regulatory and guidelines. Documents and maintains the register of quality approvals, procedures and accreditations for allocated sites / geographies.

• Communicates to all allocated sites quality procedures, ensuring all relevant regional colleagues are aware of their responsibilities in supporting / upholding Quality Assurance processes.

• Manages operational, technical, health, safety and environmental audits in line with the audit calendar

• Participates in quality, non-conformance and complaint investigations, ensuring findings are documented, reported and escalated appropriately. Monitors and follows up on supplier CAPA and improvement actions

• Contributes to statistical analyses on which to base recommendations for improvement

• Advises business leaders and senior managers of compliance issues or matters requiring supplier quality development or improvement

• Any ad-hoc duties or projects as assigned.

Skills

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

• Gains the confidence and trust of others through honesty, integrity, and authenticity

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

• Anticipates and balances the needs of multiple stakeholders

• Uses compelling arguments to gain the support and commitment of others

• Interprets and applies key financial indicators to make better business decisions.

• Plans and prioritises work to meet commitments aligned with goals.

• Operates effectively, even when things are not certain, or the way forward is not clear

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

• Builds partnerships and works collaboratively with others to meet shared objectives

Job Requirements:

· Degree in Engineering or Quality Assurance or equivalent with at least 5 years of relevant managerial experience in marine, aviation or related Industry.

· Certified ISO9001:2015 internal/lead auditor qualification.

· Successful completion of the CAAS M10/L11/L12 Examination.

· Able to interpret CMM, in particular IPL (illustrated part listing) and special equipment and tooling listing will have added advantage.

· Preferably have experience in liaising with OEM for capability expansion.

· Certification or experience in Lean, Kaizen and 5S or familiar with common quality tools and techniques.

· Knowledge of relevant standards, and the ability to become conversant with the rules and regulations relating to the quality systems specific to the marine, defence and aviation industries;

· Experience in practical administration, maintenance and development of Quality Management Systems.

· Knowledge of the practical implementation and development of Continuous Improvement and Lean or other similar methodology in a manufacturing, engineering and/or supply chain environment.

· Good leadership and proven managerial skills to be able to lead and motivate the team.

· Meticulous, resourceful, team player and possess strong organization skills.

· Internet savvy and proficient in MS Office applications (ie. Outlook, Excel, Words and Powerpoint etc)

· Effective oral and written communication and interpersonal skills.

· The ability to plan and prioritize work and work under high pressure to tight deadlines yet flexible and adaptable to changing needs and situations.

• As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents

• Monitoring and responsible for the overall Quality Assurance Process

• Liaise with QA Ops Manager regarding operation daily

• Review quality assurance policies and procedures

• Develop, recommend and monitor corrective and preventive actions

• Update internal policy & SOP based on new regulations from regulator

• Prepare reports to communicate outcomes of quality activities

• Identify and organize training needs to meet quality standards

• Coordinate collaborations with other departments.

• Conduct Internal and External calibration

• Monitoring and developing team performance and coaching team if needed

• Develop, maintain, and enhance the Quality Management System (QMS), Marine Class Approvals, and Regulatory Requirements (Part 145).
• Lead quality initiatives and foster a culture of quality within the company.
• Improve quality performance to meet divisional objectives.
• Conduct audits internally and externally as needed.
• Establish, implement, and coordinate audit and approval programs, reporting outcomes, and ensuring corrective actions are taken.
• Assist in root cause analysis and action plan creation.
• Conduct incident investigations and prepare reports.
• Train employees on QMS and related processes.
• Manage licensing and renewals at the Singapore site.
• Budget and control costs for QMS projects, audits, and certifications.
• Implement quality procedures in line with regulations and guidelines.
• Communicate quality procedures to relevant colleagues.
• Manage operational, technical, health, safety, and environmental audits.
• Participate in quality investigations and supplier improvement actions.
• Contribute to statistical analyses for improvement recommendations.
• Advise business leaders on compliance and quality development.
• Perform ad-hoc duties or projects as assigned.

Skills:

• Solve complex problems with high quantities of information.
• Build trust through honesty and integrity.
• Communicate effectively to different audiences.
• Prioritize work and focus on continuous improvement.
• Balance multiple stakeholder needs.
• Use compelling arguments to gain support.
• Interpret financial indicators for decision-making.
• Operate effectively in uncertain situations.
• Build partnerships for shared objectives.

Job Requirements:

• Degree in Engineering, Quality Assurance, or equivalent.
• 5+ years of managerial experience in marine, aviation, or related industries.
• ISO9001:2015 internal/lead auditor certification.
• Completion of the CAAS M10/L11/L12 Examination.
• Familiarity with CMM and special equipment listing.
• Experience liaising with OEMs.
• Lean, Kaizen, 5S certification or experience with quality tools.
• Knowledge of relevant standards and regulations.
• Experience in developing Quality Management Systems.
• Experience in Continuous Improvement and Lean methodologies.
• Proficiency in MS Office applications.
• Strong communication and interpersonal skills.

COMPANY DESCRIPTION

As Singapore's leading supermarket retail player and a household name close to all, we have grown with you over the years. It is now your turn to grow an exciting new career and fulfil your aspirations with us. Join us as we embark on a journey to make lives better for our customers, community, environment and employees.

At NTUC FairPrice, we offer you more than just a job. We are committed in giving our employees a rewarding career through comprehensive development opportunities. We promise a wonderful workplace culture with ample opportunities for growth at different levels of your career. Every of our 10,000 employees across Singapore is important.

If the prospect of working in an organization at the forefront of retail technology and innovation excites you, look no further.

Grow your career with us today and make a difference.

RESPONSIBILITIES

This role will lead a team at the executives and team leader levels; a critical role in establishing and enforcing product safety and quality standards. The incumbent is responsible for Retail Business Product Compliance and E-commerce businessquality assurance and he/ she is expected to:

• Assist the manager in leading and manage product safety and quality team to ensurecompliance with the food safety standards and regulations.
• Stay updated on industry best practices and advancements in product safety and qualitymanagement
• Develop and implement product safety and quality policies, procedures and guidelines
• Conduct inspections and internal audits to ensure adherence to product safety protocols and evaluate the effectiveness of product safety and quality systems
• Monitor and analyze data to identify trends and areas for improvement
• Collaborate with cross-functional teams to address quality issues and implement correctiveactions
• Develop and deliver training programs on product safety and quality control
• Manage the end-to-end E-commerce operations, including website compliance, product listings and delivery functions requirements.

QUALIFICATIONS

• Degree in Food Science, Chemistry, Biotechnology or its equivalent.
• Preferably with 3 years relevant QA experience.
• Strong knowledge of product safety regulations and standards
• Experience with food safety and quality management systems
• Working knowledge of HACCP and/or ISO 22000 will be a distinct advantage.
• Good interpersonal skills with the attributes of a team player and a keen eye for details.
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Possess a positive attitude and learning mindset.
• Ability to work cross-functionally and collaborate effectively with teams

OTHER INFORMATION

• Work location: FairPrice Hub (next to Joo Koon MRT station)
• Working hours: Monday - Friday, 8:30am - 6pm

Please note that your application will be sent to and reviewed by the direct employer - FairPrice

Role:

A Quality Assurance Manager at HOPE Technik will play a crucial role in ensuring the highest standards of quality for robotics, automation, and special vehicle projects. This individual will be responsible for leading and developing the Quality team, implementing quality assurance policies, and continuously improving processes to meet and exceed industry standards.

Key Responsibilities:

1. Team Leadership and Development: Build, train, and lead a team of quality assurance specialists.
   Foster a culture of continuous improvement and learning within the team.
   Conduct performance reviews and facilitate professional development opportunities.
   
2. Quality Assurance Strategy and Implementation: Develop and implement quality assurance policies and procedures.
   Collaborate with engineering and project management teams to integrate quality assurance into all phases of the development lifecycle.
   Ensure quality objectives are met by setting, monitoring, and enforcing standards and protocols.
   
3. Project Support and Quality Control: Provide expert guidance and support in quality planning for new projects, particularly in robotics, automation, and special vehicles.
   Oversee the inspection and testing of products to ensure adherence to established quality standards.
   Directly manage critical issues with product quality, providing immediate corrective actions and long-term solutions.
   
4. Continuous Improvement: Regularly review and analyze quality data and feedback to identify trends and areas for improvement.
   Implement innovative solutions and quality improvement practices.
   Stay informed of the latest industry trends, technologies, and quality assurance methodologies.
   
5. Compliance and Documentation: Ensure all quality assurance activities comply with industry regulations and standards.
   Maintain comprehensive documentation of quality assurance activities, tests, and outcomes for accountability and continuous learning.
   
6. Stakeholder Engagement: Communicate effectively with all levels of the organization, including senior management, engineering teams, and project managers.
   Build relationships with suppliers and external partners to ensure quality standards are understood and met.
   

Qualifications:

• Bachelor's or master's degree in Engineering, Quality Management, or a related field.
• Proven experience in quality assurance, preferably in the fields of robotics, automation, or vehicle engineering.
• Strong leadership skills with experience building and managing teams.
• Excellent problem-solving, organizational, and communication skills.
• Knowledge of quality assurance methodologies, tools, and regulations.
• Certification in Quality Management (e.g., CQM, CQE) is a plus.

Your new company
A successful manufacturing company who specialise in the design, supply, and installation of a wide range of prefabricated solutions, built in NI and shipped throughout the UK & Europe. Due to increased orders and new contracts they have a requirement to add to the quality team.

Your new role
We are seeking a highly skilled and detail-oriented Quality Assurance Manager to join the team. The successful candidate will be responsible for overseeing and implementing quality assurance processes to ensure the delivery of high-quality products or services. As a key player in our organization, the Quality Assurance Manager will lead efforts to establish, maintain, and continuously improve quality standards. You will oversee quality inspections, set quality kpi's, continuous improvement and design and implement quality strategies.
Mon -Thurs 8am - 5pm and Fri until 3pm

What you'll need to succeed
Ideally you will have a Bachelor's degree in a relevant field (e.g., Quality Assurance, Engineering, Life Sciences). Proven experience in quality assurance, with a track record of implementing and managing quality processes. Strong analytical and problem-solving skills, with attention to detail with experience in applying problem solving methodologies, e.g. 8D, 3C. Excellent communication and leadership skills. Familiarity with relevant quality standards and regulatory requirements. Experience with quality management systems and tools.
What you'll get in return
* Full in-house training and career development opportunities* Competitive pension scheme* Life assurance scheme* Health cash plan* Free annual health check during working hours* 30 days annual leave increasing in line with length of service.* Social events organised for all employees throughout the year via our Health and Wellbeing committee.* Secure, free onsite parking* Free Coffee, Hot Chocolate, Tea, and Fruit provided daily.* Friendly and supportive working environment in state-of-the-art facilities
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

• Location: North
• MNC
• Business Industry: Aviation/Marine

Job Scope:

• Establish, maintain, and improve the company's quality management system, including obtaining necessary approvals and ensuring compliance.
• Lead quality initiatives and promote a culture of quality across the organization.
• Conduct audits and inspections to ensure adherence to standards and regulations.
• Investigate incidents and develop action plans to prevent recurrence.
• Provide training on quality processes and principles.
• Manage licensing and budget for quality-related activities.
• Implement and document quality procedures for assigned sites/geographies.

Job Requirement:

• Bachelor's degree in Engineering, Quality Assurance, or equivalent, with 5 years of managerial experience in marine, aviation, or related industries.
• Certified ISO9001:2015 internal/lead auditor.
• Completion of CAAS M10/L11/L12 Examination.
• Ability to interpret CMM, especially IPL and special equipment/tooling listings preferred.
• Experience in liaising with OEMs for capability expansion preferred.
• Certification or experience in Lean, Kaizen, 5S, or familiarity with common quality tools.
• Knowledge of relevant industry standards and regulations.
• Experience in administering, maintaining, and developing Quality Management Systems.
• Experience in implementing Continuous Improvement, Lean, or similar methodologies in manufacturing, engineering, or supply chain environments.

Job Title: Quality Assurance Manager
DirectIT Pty Ltd.

Job Description:
DirectIT is looking for an experienced Quality Assurance Manager to join our team. This is a full-time position with a starting salary at $70,000 + Superannuation.

As the Quality Assurance Manager, you will be responsible for ensuring the quality of our telemarketing operations by monitoring, evaluating and coordinating systems. You will be responsible for identifying areas of improvement and making recommendations to management for process improvement. You will work closely with DirectIT’s operations team to ensure that agents are trained and equipped with the necessary tools to meet the high standards within our organisation.

Responsibilities:

• Develop and implement quality assurance procedures, including system monitoring, scoring, and feedback to agents
• Identify areas of improvement and make recommendations to management for process improvement
• Collaborate with training and operations departments to ensure that agents are trained and equipped with the necessary tools to meet standards
• Conduct regular audits to ensure compliance with company policies and procedures
• Provide coaching and feedback to staff members on areas where improvement is needed
• Analyze data to identify trends and areas of opportunity for improvement
• Participate in cross-functional teams to drive process improvement initiatives
• Create reports and present findings to management on a regular basis
• Ensure that all quality assurance activities are conducted in compliance with applicable laws and regulations

Qualifications:
• Bachelor's degree in business administration, communication, or related field
• At least 2 years of experience in a Quality Assurance role, preferably in a telemarketing or call centre environment
• Excellent communication and interpersonal skills
• Strong analytical skills and attention to detail
• Proven ability to identify areas of improvement and drive process improvement initiatives
• Knowledge of quality assurance best practices and techniques
• Familiarity with call center technologies and systems
• Ability to work independently and in a team environment

If you meet the above qualifications and are interested in this exciting opportunity, please submit your resume and cover letter for consideration.

Responsibilities

· Plan, conduct, and monitor the test, and inspect Comopack products to ensure their quality

· Make sure whether all the product standards are met and review thoroughly the existing policies and standards

· Develop strategies to improve the production process

· Review customer complaints pertaining to quality and implement corrective measures

· Analyse the data to find the areas for improvements

· Other ad-hoc duties .

Qualifications & Requirements

. Bachelor degree or Diploma

· Minimum 3 years’ experience in manufacturing and product inspections

· Able to communicate very well in both Chinese and English

· Able to be stationed overseas for long periods whenever required.

Personal Characteristics

· Positive and hands-on attitude required for a promising start-up environment.

· Being self-motivated and responsible for the tasks assigned.

· Continuously strive for improvements both for personal and company.