Total 5,192 public relations manager job vacancies in Customer Service category in Malaysia

Job Title: Service Manager
Location: Redhill
Type: Permanent
Hours: 35 hours per week (Monday - Friday)
Salary: Up to £48,000 per annum

Are you ready to lead with purpose and drive impactful change? Join our client and inspire a dedicated team to empower residents to live life on their own terms.

About Our Client

We are a renowned charity dedicated to enhancing the lives of individuals with brain injuries across the UK. Through our assessment centres, rehabilitation units, and hospitals, we utilise expert neurorehabilitation to help individuals regain lost skills and achieve their personal milestones. Whether the injury was caused by trauma, illness, substance abuse, or other factors, our mission remains unwavering - to facilitate recovery and support individual goals. Our team is deeply committed to their roles, fostering a strong sense of unity and camaraderie among colleagues.

The Role

Our client serves as a pivotal brain injury rehabilitation centre, offering a comprehensive 12-week assessment period followed by tailored rehabilitation programs to facilitate recovery. Our facility boasts sixteen en-suite bedrooms, alongside independent living units, fully equipped rehabilitation kitchens, communal lounges, a tranquil courtyard, and dedicated activities rooms. With specialist assessment and therapy rooms and a serene private garden, our environment is optimised to aid in the recovery journey.

As we embark on ambitious future endeavours, you will play a pivotal role in driving both organic and planned changes within the service. Additionally, you will spearhead marketing initiatives aimed at engaging potential commissioners and referrers.

About You

We are seeking an individual who embodies the following qualities:

• A Registered Manager with a QCF (NVQ) level 5 Diploma in Health and Social Care or equivalent
• Proven experience in managing high-quality, multi-site residential services
• A steadfast commitment to delivering person-centred independence-building services
• Proficiency in financial management, including budget oversight and financial systems
• A seasoned leader with a track record of team development and performance management

Benefits Include:

• Competitive salary of up to £48,000 per annum
• 38 days of annual leave (inclusive of bank holidays)
• Group life assurance
• Eye voucher scheme
• Company Pension
• Long service and staff awards
• Nationwide employee staff discounts, encompassing dining and shopping
• Blue Light Card benefits, offering discounts online and in-store for NHS, emergency services, social care sector, and armed forces personnel

We prioritise employee well-being and support, ensuring you have the resources to thrive in your role. Career development is central to our ethos, and we are committed to providing comprehensive training and learning opportunities to help you achieve your professional aspirations. Apply now through Sanctuary Personnel.

Proud member of the Disability Confident employer scheme

Can you focus on both providing outstanding service and increasing revenue?

The heart of this role is ensuring that every one of our guests receives a warm welcome to the hotel. If you're friendly, focused and love creating a fantastic experience by anticipating guests' needs, you'll be a great fit. Experience in a supervisory role is required, as is excellent written and spoken English.

It's a hands-on role, with responsibility for the front desk, concierge, revenue and reservations. You'll build professional relationships with customers, while leading and inspiring your team to provide outstanding service.

You'll need to effortlessly combine organisation and communication. One moment you'll be overseeing day-to-day operations or compiling weekly and period end reports, the next you'll be using your familiarity with the hotel's amenities to find solutions for guests and to upsell confidently.

You'll also work closely with the General Manager to increase revenue through sales and effective room management, so knowledge of hotel software and reservations systems is essential.

What we offer

• Salary up to £28000
• 100% service charge, up to approx £2000 per year
• Attractive staff uniform
• Flexible working pattern
• Training and development opportunities including SVQ’s and professional qualifications
• Staff meals
• Discounted rates across our group of hotels for accommodation and food & beverage for you and your friends & family
• Pension
• Long Service Recognition
• Pet Bereavement Day
• Contribution towards driving lessons
• Charitable fund raising matched up to £250
• Paid day off on your birthday each year

Ask about our roles for partners in housekeeping, the kitchen, bar or restaurant.

An amazing new job opportunity has arisen for a committed Care Manager to work in an exceptional care home based in Brixton Hill, London area. You will be working for one of UK’s leading health care providers

This care home provides a range of respite care and long-term residential dementia care, nursing care, nursing dementia care and end of life care

**To be considered for this position you must be qualified as a Registered Nurse with a current active NMC Pin**

As a Care Manager your key responsibilities include:
• Provide leadership on all issues relating to clinical excellence
• Coordinating and coaching staff to ensure that effective nursing and care services are provided, quality standards are continually improved, and clinical outcomes are recorded and measured
• Ensure that your team is well supported and happy in their jobs, as this will help them to provide the best care for our residents
• Passionate about providing high quality care, ensuring the lives of residents are continually enriched
• Share cover for on call management rota at weekends and evenings together with the Home Manager

The following skills and experience would be preferred and beneficial for the role:
• Experienced within a nursing/care home setting for older people
• Extensive clinical knowledge
• Sound knowledge of CQC Regulations and legislation
• Excellent organisations and planning skills
• Able to show a can-do attitude always

The successful Care Manager will receive an excellent salary up to £58,300 per annum. This exciting position is a permanent full time role working 45 hours a week. In return for your hard work and commitment you will receive the following generous benefits:
• 25 Days holiday plus bank holidays
• DBS Certificate paid for*
• Contributory Pension Scheme
• Discretionary Company Bonus Scheme
• Annual Salary Review
• Comprehensive Induction Program
• Refer a Friend Scheme rewarding up to £300 for every person you refer*
• Team Appreciation Days
• Long service awards

Reference ID: 6625
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

Singapore Brain Development Centre was established in 2005 and stands as one of the pioneer centres providing cognitive-developmental training to help children succeed in life. Brain Training, Sensory Integration, and more!

We are looking for meticulous, outgoing and confident individuals to assist in the running of the learning centre's operations, ensuring the delivery of high-quality services. This role requires leadership skills, effective communication, and the ability to multitask in a fast-paced environment.

1. Manage the day-to-day operations of the centre, ensuring that our centre operates smoothly and service delivered is of exceptional quality.

2. Handle client inquiries and feedback in a timely and professional manner.

3. Supervise and mentor centre staffs, providing guidance and support as needed.

4. Collaborate with other departments within the organisation to coordinate services and achieve organisational goals.

5. Ensure compliance with all relevant regulations and guidelines.

6. Oversee the implementation of new initiatives, monitoring progress and making adjustments as necessary.

7. Develop and execute strategic plans to achieve growth targets.

8. Identify opportunities for revenue growth and cost-saving measures.

Qualifications:

- Bachelor's degree in Business Administration, Education, Psychology, or a related field;

- Minimum 2-3 years experience. Proven experience in a managerial role, preferably in the education or service industry.

- Strong leadership and team-building skills, with the ability to motivate staff.

- Excellent communication and interpersonal abilities.

- Good organisational and time management skills, Results-oriented mindset.

- Ability to work on weekends.

15th April, 2024 What's the Role?Within the medium sized Residential Aged Care Facility located close to Beenleigh, the Care Manager is responsible for the ensuring compliance with regulations and quality standards and providing leadership to the healthcare team.The Responsibilities and Duties: Implementing and maintaining a person-centred care model to enhance resident wellness and engagement. Ensuring compliance with legislative requirements and upholding Aged Care Quality Standards. Optimising AN-ACC funding for efficient financial support. Providing professional leadership to clinical and allied health team members, developing care plans, monitoring care quality, and fostering effective communication with residents, families, and stakeholders. The Successful Candidate: Tertiary qualification in Nursing with AHPRA Registration Prior experience in a similar role  Familiarity with Aged Care Quality Standards and relevant legislation The ability cultivate meaningful connections with residents, staff, and families.     Benefits included:  Competitive salary package Make a different in aged care! Growth & Development  4 weeks annual leave per year!  Other…

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15th April, 2024 What's the Role?Within the medium sized Residential Aged Care Facility located in Bunbury the Care Manager is responsible for the ensuring compliance with regulations and quality standards and providing leadership to the healthcare team.The Responsibilities and Duties: Implementing and maintaining a person-centred care model to enhance resident wellness and engagement. Ensuring compliance with legislative requirements and upholding Aged Care Quality Standards. Optimising AN-ACC funding for efficient financial support. Providing professional leadership to clinical and allied health team members, developing care plans, monitoring care quality, and fostering effective communication with residents, families, and stakeholders. The Successful Candidate: Tertiary qualification in Nursing with AHPRA Registration Prior experience in a similar role  Familiarity with Aged Care Quality Standards and relevant legislation The ability cultivate meaningful connections with residents, staff, and families.     Benefits included:  Competitive salary package Relocation assistance if needed Large Company with growth & Development  4 weeks annual leave per year!  Other…

Click here to view more detail / apply for Care Manager

Support the General Manager and thereby the Deputy Head of Operations, to operationally manage service resources. Develop robust management of capacity, waiting lists, reporting and efficiency metrics. Work closely with the Nursing, Admin, Advanced Health Practitioners and Clinical teams to ensure the smooth running and efficient use of the imaging resource. Provide clear and concise data and information on the use of imaging lists to increase understanding of efficiency by all stakeholders. Support of the General Manager and thereby the Deputy Head of Operations, to manage the operational aspects of the service encompassing the management of all resources and the monitoring and achievement of agreed performance objectives within the context of National and Trust frameworks. In conjunction with Heads of Service and Matrons and in support of the General Manager and CMG Team to consider, plan and implement change to ensure continuous service and efficiency improvements to enhance the patient care services provided by Imaging. Management of other members of the management support team as required.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Our client a Information Technology company is looking to hire Workplace Support Manager

Job Responsibilities:

• Act as the dedicated single point of contact on Workplace Support services;
•  Monitor and ensure timeliness, quality, and overall effectiveness on service performance on Service Desk and Workplace Support services;
• Review special Service Request that warrant special attention or require further follow-up, if any;
• Review and allocate manpower/ resources at field level;
• Provide analysis on service efficiency and effectiveness and recommends areas for improvement;
•  Organize regular meeting for services performance review;
• Formulate the due diligence, transition, implementation and risk mitigation plan;
• Formulate and continuously improve escalation procedure to facilitate complex problem resolution;
• Coordinate service support resources when specific skills are needed;
• Deliver on demand incident reports, monthly SLRs report, incident performance trend analysis reports and fault pattern analysis reports as well as conduct weekly review meeting and monthly service review meetings with the Employer; 
• Ensure premium services quality and immediate problem resolution; and
• Manage ongoing operations and support issue.
  
  

 

• Bachelor degree of a relevant discipline and at least 10 years of IT working experience, with at least 5 years in workplace support operations and minimum 3 years in a supervisory or managerial role
•  ITIL certified
• Proven experience in infrastructure technology management
• Proficiencies in project management and technical knowledge
• A continuous learner that stays abreast with industry knowledge and technology
• An advanced degree in a relevant field is a plus
• Relevant certifications, such as CCNP, AWS Certified Cloud Practitioner, or CompTIA Project+, are a plus

Responsibilities

• Develop trusted advisor relationships with assigned customers, advocating on their behalf with internal functional partners as needed
• Drive product adoption and usage of insightsoftware products and solutions to retain and grow revenue 
• Craft effective strategies for customer retention, negotiate and secure renewal agreements, and facilitate the expansion of the use of our solutions within your customer base.  
• Organize and execute and communication strategy for assigned customers, including emails, one on one meetings, monthly update calls and quarterly business reviews focus on overall customer health and adoption statistics, product reviews, and contractual status checks.
• Forecast and track key account metrics (e.g. quarterly retention and growth results and annual forecasts) and clearly communicate progress to internal stakeholders
• Manage customer relationships and escalations, including high severity requests, with a focus on solving business problems and deriving customer value from insightsoftware’s solutions
• Drive a seamless customer experience by working cross-functionally with our product and services team to ensure each new customer can quickly adopt and gain value from our solutions
• Lead one or more special projects to enhance Customer Success goals and processes
• Participate in cross-functional reviews of product lines
• Train and mentor on-demand talent
• Other duties as assigned

 

Achievements/ Goals

• Complete Onboarding process (90 Days)
• Assume responsibilities of management of customer portfolio
• Complete renewal process for portfolio
• Engage customer in COR and regular communication cadence
• Participate in cross functional meetings.

 

 

The Opportunity: Discover a compelling career opportunity as an IT Service Manager, with flexibility to be based in Brisbane, Sydney, or Canberra. Join a dynamic team where you can leverage your expertise in service desk management, incident lifecycle stages, and ITIL-related processes. This role offers the chance to work in diverse locations while contributing to the delivery of high-quality IT services within a supportive environment. The Role:

Serve as an IT Service Manager, responsible for overseeing service desk operations and incident lifecycle stages in alignment with ITIL-related processes.
Lead the development and implementation of service management strategies, policies, and procedures to ensure efficient and effective service delivery.
Utilize SNOW (ServiceNow) platform for incident management, service request fulfillment, and IT service management processes.
Apply ITIL 4 best practices to optimize service management processes and enhance service delivery capabilities.
Collaborate
... Click here to view more detail / apply for IT Service Manager

In your role as a Care Home Manager at HC-One, youll value kindness above all. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. By joining HC-One, as a Care Home Manager, youll have a wonderful opportunity to give something back to those people. Taking responsibility for the well-being of our Residents, including making sure their physical, emotional and social needs are met. Leading, motivating and mentoring your team and delivering clinical guidance and training to ensure the safe, smooth and efficient running of the care home. Carrying out assessments, developing, implementing and evaluating individualised care plans for each of our Residents. Monitoring work areas and practices to ensure they are safe and conform to relevant standards, policies and legislation. Generally promoting our Residents independence, choice, dignity and respect by delivering the very best standards of care and striving for continuous improvement.

For further information on this role, please see the attached detailed Job Description and Person Specification. The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application. Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application, please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form. All new staff appointed at the Trust are subject to a probationary period. Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Paul Awosika, Recruitment Advisor, on 01708 435000 ext. 5989. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Are you an organised and dynamic Manager with a passion for motivating others and keen to make a positive difference?

We have a fantastic opportunity for a Deputy Service Manager.

At Langley we believe in equipping our staff to be the best they can be. That means providing excellent support and free training to enable you to make a rewarding difference to people’s lives every day. We have a great opportunity available for a Deputy Service Manager to lead our team based within Gillingham - Kent, on a full time, permanent basis, working 40 hours per week.

The successful candidate will receive a competitive salary of £37,214 per annum as well as other generous benefits which include:

• Access to the Flexible Benefits Portal where you can tailor benefits to your individual needs
• Generous annual leave of 30 days plus bank holiday holidays
• Free on site meals whilst on shift
• Fantastic pension scheme, matched up to 8%
• Life Assurance up to 3 times your salary
• Fully funded DBS, renewals and DBS update service subscriptions
• Company sick pay scheme
• ‘Smart Health’, which includes unlimited access to online, telephone and video GP
• Access to private holiday flat in Torquay
• Wellbeing Support – our 24/7 Employee Assistance Programme includes free counselling and legal advice
• Eyecare & Flu vouchers
• Access to chaplaincy and pastoral support

As our Deputy Service Manager, you will positively support the Registered Manager in providing leadership to the staff team and supporting and facilitating the needs of the service users, in line with our Christian Mission and Values, legislative and regulatory requirements.

In this role you will be:

• Supporting the Service Manager in the delivery of high-quality care and support and to deputise when required.
• Supervising / managing staff and assisting key workers and support staff and providing staff and service users with relevant advice, support and training and putting your belief in Christ into action as a manager
• Facilitating and ensuring effective communication within the service and the wider Trust and ensuring teams are briefed fully
• Supporting and where necessary, leading, in the assessment and management of risk.
• Assisting in the management of the referral process within the service and to achieve agreed occupancy levels.
• Assisting in the management of a fair and equitable rota which ensures that adequate cover is maintained at all times and to play a full part in the service rota.
• Ensuring that clients are able to participate as fully as possible in the life of the service and to manage regular service user meetings and facilitate service user inclusion.

The successful candidate will be a practicing Christian who will create an environment where people feel valued, empowered and equipped to do their best work. This person will play a key part in providing strong Christian leadership and will be required to uphold the Trust’s Christian ethos and Christ like culture, aligned with our Christian Identity, and therefore there is a genuine occupational requirement for the post holder to be a practicing and professing Christian under the Equality Act 2010.

If you are looking for an opportunity to help lead our dedicated team to enhance the lives of our service users, as our Deputy Service Manager, please apply now as we would love to hear from you.

Closing date: 21st May 2024

We reserve the right to close earlier if we receive sufficient applicants.

A satisfactory enhanced DBS and Adults Barred List check is required for this role and job offers will be subject to the Trust receiving satisfactory evidence of the successful applicant’s right to work in the UK.

About LANGLEY

Langley is an innovative Christian charity that provides specialist housing, care and support services in the community, and targeted advice in prisons, for people seeking to live crime-free. With one of the lowest reconvictions rates in the country – under 3% whilst people are in our housing and care – we are changing lives and making communities safer across the country.

We're proud to be accredited as an ‘Investors in People: Gold’ employer, which celebrates the way we invest in our people. This is a huge achievement as our assessment covers the last 3 years of unprecedented challenges through the pandemic. This is the third time we have been awarded Investors in People’s Gold standard.

EQUALITY, DIVERSITY AND INCLUSION

ED&I is integral to Langley House Trust. We're committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

DISABILITY CONFIDENT

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants who meet the essential criteria listed in the job description. If you would like to be considered under this scheme, please state this in your application.

The Shrubbery is a registered care home for men with multiple and complex needs, including substance misuse, mental health issues and physical care needs. It offers 28 bedrooms, of which 14 are wheelchair accessible, and 20 are ensuite.

Job Highlights

• Competitive remuneration package & good employee benefits
• Career development opportunities
• Immediate vacancy & full-time permanent job role

JOB DESCRIPTIONS:

· 5 day work week

· Staff discount, voucher and monthly redeemable treatment

· AWS

· Salary up to $4,000

JOB RESPONSIBILITIES:

• Improving customer service procedures, policies and standards
• To reply and response to reviews/feedbacks/ comments across all platforms (E.g. Telephone, email inbox, Social Media and face to face with customer)
• Coaching of soft skill to the team related to customer service
• Front desk duties including greeting and welcoming guest, handling of incoming and outgoing calls, booking of appointments, attend to customer’s inquiry.
• Any Ad-hoc task assigned

REQUIREMENTS:

• Must be able to work on retail hours
• Must have Leadership ability
• Excellent verbal and written communication skills
• Possess strong interpersonal, efficiency & organisational skills
• Multi-tasking capabilities and willingness to go for the extra mile
• Able to converse in Mandarin and English to communicate with Chinese speaking customers
• Basic knowledge on digital marketing will be an advantage
• Minimum 2 years of supervisory experience
• Prior experience as cabin crew will be an added advantage