Total 4,881 production manager job vacancies in Customer Service category in Malaysia

Service Manager
Salary: £31,164
Location: Chesterfield
Hours: 37.5 hours

Are you looking for a new role that will give you variety and a sense of achievement?
We are seeking a dedicated and experienced Service Manager for our Supported Living Service catering to individuals with Learning Disabilities (LD). This pivotal role involves overseeing the daily operations, ensuring high-quality care provision, and fostering a supportive environment for both residents and staff. The Service Manager will play a crucial role in promoting independence, well-being, and community integration for individuals with LD.

Responsibilities
Operational Management: Efficiently manage all aspects of the Supported Living Service, including staffing, budgeting, and resource allocation to ensure the smooth running of operations.

Quality Assurance: Maintain and enhance the quality of care provided, adhering to regulatory standards, policies, and procedures. Conduct regular assessments, audits, and evaluations to identify areas for improvement.

Staff Leadership and Development: Lead, motivate, and support a multidisciplinary team of support workers, ensuring they are well-trained, competent, and equipped to deliver person-centered care. Provide coaching, supervision, and performance feedback.

Person-Centered Support: Ensure that support plans are tailored to individual needs, preferences, and goals, promoting independence, choice, and dignity for residents. Foster a culture of empowerment and inclusion.

Risk Management: Proactively identify and mitigate potential risks to the well-being and safety of residents and staff. Implement robust safeguarding procedures and crisis management protocols.

Stakeholder Engagement: Build positive relationships with residents, their families, advocates, and external agencies to promote collaborative care planning, advocacy, and community integration. Act as a liaison between the service and external stakeholders.

Continuous Improvement: Drive innovation and continuous improvement initiatives within the service, exploring new approaches, technologies, and best practices in LD care. Champion a culture of learning, reflection, and adaptation.

Documentation and Compliance: Ensure accurate and timely record-keeping, documentation, and reporting in accordance with regulatory requirements and organisational standards.

Requirements
Strong supervisory skills with the ability to support and develop a team
Be qualified to a minimum standard of Level 2 in Health and Social Care
Ideally you will have previous experience in a Supported Living or Residential service
Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
Ability to work effectively in a fast paced, demanding role

Interview Process
1st Stage - Shortlisting & Pre-Screening
In the first stage I will review your CV. Should you be successful, I will invite you for a telephone call. We will have a telephone conversation to discuss your right to work, work history, and suitability for the role.

2nd Stage - Formal Interview
In this stage, you will have a formal interview with the hiring manager.

All applications must be accompanied with an up-to-date CV. If successful, you will be required to have a current DBS on the update service, eligibility of right to work, and your start date will be subject to sufficient references.

If you want to help make a difference to service users and also your career, click apply now! For more information, call 0121 480 8217 and ask for Samuel

( DRIVER ESSENTIAL)
We provide support to people with learning disabilities, mental health needs, older people, people with Autism and physical disabilities, across Wales. We do that in a number of ways from providing 24-hour support within their own homes, to providing shorter, more focused support to assist with individual tasks or care needs, which are often determined in conjunction with Social Services. The people we support, and their families are at the support of what we do so we are looking for individuals who have the right skills, experience and ability to provide a high quality of support and care to really make a difference.
Service Managers work alongside the Area Manager and the Senior Leadership team, enabling the Support teams to deliver quality service to the people we support within their home and also in the community. Service managers are also responsible for managing and building positive relationships with all stakeholders and putting our vision and values into action to deliver first class service. Managers will ensure we are complaint and are able to evidence this to our commissioners.
What we can offer you: salary of £28590.45 - £29140.26
(Pro rata Depending on choice of Salary below)
· £14.86 - 15.15 Flexible rate choose what suits you benefit option - 20 days annual leave (plus statutory) rising to 25 after 5 years + Bank Holidays in lieu. or Lower rate salary for 25 days leave on starting rising to 30 after 5 years.
· 45p per mile when using your own vehicle to support individuals and travel from call to call paid weekly.
· £60.00 per shift for working a sleeping in shift
· Enhancements for some bank holidays
· Occupational sick pay.
· Enhances Maternity leave after qualifying period
· Fully paid training and support to achieve QCF qualifications
· Employee Benefits Scheme offering shopping discounts, technology scheme and cycle to work schemes
· Paid social care registration fees
· Paid DBS on starting (conditions Apply)
· Company mobile phone.
· Access to Independent Employee Assistance Programme.
What We Expect from you:

A commitment to enabling people to live independent lives both within their homes and the wider community.
You will have achieved a QCF level 3 in Health and Social Care
Have the commitment to work towards a QCF level 4 or 5 in Health and Social care
Commitment to Continuous professional Development
Good Communication and networking skills and the ability to deal with people at all levels.
A flexible approach to work and the willingness and ability to work flexibly including evening and weekends there is also a requirement for Sleeping overnight in service.
Computer Literate and have knowledge and experience of working with Microsoft Office packages including Excel and outlook.
A positive attitude to change and embracing new systems.

Due to the nature of this work, we are required by legislation to obtain an enhanced disclosure from the Disclosure & Barring Service for all successful applicants.

At Park Plaza London Victoria Hotel, we are all about creating stories and memories by delivering excellent and personal service to our guests. The friendly face of the 299 bedrooms Park Plaza London Victoria Hotel, as a Reception Manager you will be responsible to assist the Front Office Manager in all Front Office duties. With your flair and passion for delivering exceptional service, you will be someone with a helpful, can-do approach who leads from the front to ensure the Reception Team delivers a memorable experience for every guest.

We are looking for a Reception Manager who:

• Has excellent detailed knowledge of Front Office operations
• Ensures guests' needs are satisfactorily met
• Plays a hands-on role leading by example, and taking opportunities to motivate, train and inspire the front office team members
• Is proficient with Microsoft Office and excellent knowledge of Opera
• Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
• Has previous experience as a Duty Manager, Reception Manager or similar role in a hotel

As a Reception Manager you will receive:

• Salary: £30,000 per annum plus great benefits
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year - including bank holidays, increasing with years of service
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.

Your new company
I am currently partnered with a leading university within the UK looking to bring in a Service Manager to lead and manage the Operations Team in the Student Experience directorate. The role will be focused on maintaining and improving our operational excellence and supporting the transition of existing service delivery processes toward DevOps.
The right candidate will have experience of managing complex platforms, continuous improvement, in a product-based approach, seamlessly delivering change alongside ongoing operational activities. You will be required to manage (major) incidents and service requests with products in the service area and within stated SLAs and OLAs.

• Type: Contract (3 months)
• Day Rate: £550 p/d inside IR35
• Location: London (hybrid)

What you'll need to succeed
The right candidate will have relevant knowledge & qualifications in the following:

• Expert knowledge of web applications and solutions design, development, integration and translating business requirements into robust technical solutions
• Substantial knowledge of systems lifecycle management processes, techniques and tools
• Substantial knowledge of best practice service management processes with experience of effective problem management in a complex operational environment.
• DevOps/Service Management certification e.g. ITIL (desirable)
• Agile project methodologies (Scrum, SAFe, DSDM) (desirable)

Relevant experience:

• Extensive experience with Content Management Systems
• Experience with information management, data architectures, and data management
• Experience with web hosting platforms (i.e. Apache, Apache Tomcat, IIS), standards and practices
• Experience with hosting, configuring and tuning relational database(s) in particular, MySQL and MariaDB
• Experience with web development practices and deployment processes
• Experience with integration technologies
• Experience of developing and maintaining technical standards, specifications and related documentation

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Alternatively, if this opportunity isn't right for you, but you know of anyone who may be suitable, please send their details and we'll be happy to reach out.
Email:

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The service manager will have overall responsibility for the operational, governance, performance and financial management functions of the services within CAMHS. The service manager will be responsible for ensuring effective and efficient resource utilisation; the delivery of evidence-based service user care and that services are safe for children and young people who use our services, their families, friends and carers experience of our services. The service manager is expected to lead in the management of services and ensure performance and quality of the services by: keeping the people who using our services as safe and of high quality by monitoring and maintaining quality standards ensuring local and Trust KPIs are met ensuring that services provide the best possible clinical outcome and are based on evidence based policies and procedures ensuring sound financial management without compromising service user safety and work in partnership with commissioners and other partners to implement service improvement plans, ensuring we meet or exceed our contractual obligations with commissioners. We believe that the best health care is delivered by multi-disciplinary teams working well together and in partnership with other teams and services to provide seamless care. The Service manager is responsible for ensuring that all services work effectively by being an effective leader to ensure that all staff are working to the standards which the people using our services deserve.

This is a full-time on-site role located in Singapore. The Centre Manager will be responsible in leading the centre, focusing on sales, financial health and daily operations. Converting leads into regular students, handle invoicing, payments and collaborate with full time and part-time teachers for a seamless learning environment.

Requirement

• Diploma
• At least 3 years of service management experience.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with parents, students, and colleagues
• Able to commit 5 days work week (including weekends)
• Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines
• Proficiency in Microsoft Office, Google Workspace, and other relevant computer software
• Ability to work independently and in a team environment
• Passionate about education, committed to provide an enriching and positive learning experience for students

Job Opportunity: Service Manager
Location: Bath, United Kingdom
Role:Service Manager
Salary:£28,653 per year
Hours:Full-time (37.5 hours per week)
Contract Type:Permanent
About the Role:
As a Service Manager, you'll play a crucial role in managing local projects. Your focus will be on ensuring that performance KPIs, quality standards, and contractual obligations are met. You'll lead local teams, reflecting the organization's values and driving service improvements within local projects.
Key Responsibilities:

• Collaborate with the Operations Management Team to achieve team and organisational objectives.
• Provide accurate KPI stats and information to Regional Managers for regular reporting.
• Maintain positive neighborhood and community relations, addressing concerns proactively.
• Effectively manage and report on local services, considering KPIs, quality, client feedback, and budget.

Additional Information:

• On-call duty required (1 in 4 weeks) with a £100/week compensation during on-call periods.

If you're passionate about making a difference and thrive in a dynamic environment, this role could be a perfect fit!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Details:

-Location: Network Rail, Milton Keynes, MK9 1EN (Additional location in Doncaster) - Hybrid working

-Contract: Permanent, Full time, 37.5hrs/week

-Hours: Monday-Friday, 8:30am-5:00pm



Ready to take the next step in your management career?

We are seeking a Service Support Manager to build relationships and positive rapport with contract clients, complete audit inspections and review performance of delivery against the Service Level Agreement and Cleaning Specification. You will manage and implement cleaning employee wages, performance and absence, alongside delivering exceptional Health & Safety compliance, following the clients statutory Fire and Safety regulations to mitigate potential risks.

You should be capable of effectively managing and ensuring excellent service delivery to various client contracts over an agreed geographical area within an agreed compliance and company policy & procedures in relation to HR, QHSE, RTW, Vetting, and Contract Compliance.

You should have excellent management skills including strong organisation and time management abilities, paired alongside great customer service skills to liaise with clients effectively. You should have a flexible and adaptable approach to workload, ensuring client expectations are met.

The ideal candidate will have a full UK clean drivers license - a company car is provided in this role - and previous management experience in managing soft services/cleaning within facilities management. Excellent customer service with good communication skills and a good understanding of written and verbal English. IT literacy in Microsoft packages but especially Microsoft Office. A Health and Safety IOSH qualification is also desirable.

Your new company
An established, thriving and expanding business in Sheffield recruiting for a Customer Services Manager, ideally from a commercial, manufacturing background, to manage a team of 7.
Your new role
A very exciting time to join this international business! Looking after a happy, engaged and knowledgeable team, this role will be pivotal to the department's ongoing success, so you must have experience working in a similar environment.
Duties:-

• Assisting with the hiring and training of new customer service employees
• Coaching and mentoring a team of 7, including conducting 121's
• Improving and implementing new processes and systems and rolling out to the team
• Collecting data and compiling reports
• Assisting with Budget preparation
• Dealing with complex customer enquiries and escalating if appropriate
• Identifying opportunities to update or improve customer service procedures

We are looking for excellent customer service management/supervisory skills, along with first-class communication, organisation and IT skills.

What you'll need to succeed
You will have experience of leading a team, you will have used a CRM system, preferably Sales Force although that can be taught alongside SAP.
What you'll get in return
26 days holiday plus stats, free parking, life assurance, company profit share, free parking and plenty of other superb benefits!
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Hays are delighted to be supporting their exclusive client who are recruiting a Customer Account Manager. A crucial role overseeing the smooth handling of customer orders and contracts. It is essential to ensure that all customer needs, commitments, and expectations are effectively managed and communicated across all departments.

Your new role
By fostering strong communication and collaboration amongst teams, the Customer Account Manager guarantees that customer requirements are met promptly and efficiently, ensuring adherence to the company's Terms and Conditions remains a top priority. Collaborating closely with the leadership team, we manage order variations and amendments effectively. Thorough documentation and review processes are in place to guarantee job control at every step. Any performance issues are promptly escalated to prevent customer impact. Our commitment extends to managing processes and systems efficiently, from order input to job closure and invoicing. Collaboration with other departmental functions ensures seamless delivery of customer obligations and expectations.

What you'll need to succeed
You will have a passion for service and providing such service. Have the commitment to delivering excellent customer experience. Be proactive, helpful amid constructive with all key stakeholders. You will have exceptional communication and interpersonal skills.

What you'll get in return
In return, you will be paid a competitive annual salary of £28,000 and will be joining a successful growing business during an exciting period, along with 25 days annual leave, plus bank and free on-site parking. The business offer self-development, working in a lively office, which provides a great team environment. To help you with your career progression, this company will also offer training and support, which will allow you to further develop your own skills and experience.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Stockist
• Position Title: Marine Service Manager
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description:

• Manage the daily operations of the front office to ensure efficient functioning of the team
• Responsible for coaching Front Office team members to ensure services rendered are effective, efficient and comply with the Hotel’s standard
• Develop operations plans and monitor room inventory
• Collaborate with various departments on operational requirements
• Plan and schedule Front Office team duty roster and forecast projected occupancy for Front Office Manager’s approval
• Ensure Front Office team comply with work ethics and grooming standards to all policies, and procedures determined by the Hotel
• Handle guests’ concerns and feedback tactfully and follow-up on corrective actions if required
• Ensure the general cleanliness and maintenance of the hotel premise
• Perform other tasks as assigned

Requirements:

• Diploma in Hospitality or Tourism, or a related field will be advantageous
• Minimum 3-5 years of experience in the hotel industry, especially the Front Office
• Matured and positive individual, capable of multi-tasking and working in a fast-paced environment
• Good interpersonal and communication skills
• Well-groomed and upholds a professional nature outlook
• Able to commit to 6-day rotating shifts including public holidays and weekends
• Good knowledge of MS Office programs

Support the General Manager and thereby the Deputy Head of Operations, to operationally manage service resources. Develop robust management of capacity, waiting lists, reporting and efficiency metrics. Work closely with the Nursing, Admin, Advanced Health Practitioners and Clinical teams to ensure the smooth running and efficient use of the imaging resource. Provide clear and concise data and information on the use of imaging lists to increase understanding of efficiency by all stakeholders. Support of the General Manager and thereby the Deputy Head of Operations, to manage the operational aspects of the service encompassing the management of all resources and the monitoring and achievement of agreed performance objectives within the context of National and Trust frameworks. In conjunction with Heads of Service and Matrons and in support of the General Manager and CMG Team to consider, plan and implement change to ensure continuous service and efficiency improvements to enhance the patient care services provided by Imaging. Management of other members of the management support team as required.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Our client a Information Technology company is looking to hire Workplace Support Manager

Job Responsibilities:

• Act as the dedicated single point of contact on Workplace Support services;
•  Monitor and ensure timeliness, quality, and overall effectiveness on service performance on Service Desk and Workplace Support services;
• Review special Service Request that warrant special attention or require further follow-up, if any;
• Review and allocate manpower/ resources at field level;
• Provide analysis on service efficiency and effectiveness and recommends areas for improvement;
•  Organize regular meeting for services performance review;
• Formulate the due diligence, transition, implementation and risk mitigation plan;
• Formulate and continuously improve escalation procedure to facilitate complex problem resolution;
• Coordinate service support resources when specific skills are needed;
• Deliver on demand incident reports, monthly SLRs report, incident performance trend analysis reports and fault pattern analysis reports as well as conduct weekly review meeting and monthly service review meetings with the Employer; 
• Ensure premium services quality and immediate problem resolution; and
• Manage ongoing operations and support issue.
  
  

 

• Bachelor degree of a relevant discipline and at least 10 years of IT working experience, with at least 5 years in workplace support operations and minimum 3 years in a supervisory or managerial role
•  ITIL certified
• Proven experience in infrastructure technology management
• Proficiencies in project management and technical knowledge
• A continuous learner that stays abreast with industry knowledge and technology
• An advanced degree in a relevant field is a plus
• Relevant certifications, such as CCNP, AWS Certified Cloud Practitioner, or CompTIA Project+, are a plus