Total 69 product specialist job vacancies in Jalan Bangsar, Kuala Lumpur

Date Posted:

2024-01-17

Country:

Malaysia

Location:

Sigma Elevator (M) Sdn Bhd, 15-02 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia

At Otis, it’s our people that make us different.

Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights. Come and join us today and be part of the Forbes 2023 World's Best Employers!

About you

Sigma Elevator is growing and we are recruiting a Recapture Specialist, reporting to the Service Sales Manager, the main goal of the role is to develop new business opportunities by growing our maintenance portfolio, proactively prospect potential accounts for new business, and develop and build solid relationships with new customers.
 

What you will be doing

• Accountable for recapture / recovery target all time.

• Managing prospects by proposing services and negotiating service maintenance contract.

• Collaborating with service operation and technical team in ensuring safety, quality and compliance with statutory requirements.

• Actively promoting Company products and selling service upgrades.

• Maintaining customer relations in line with Company KPI and exceeding customer satisfaction.

• Spearheading the role of customer defender and be responsible for carrying out practical initiatives to address genuine customer complaints and/or to prevent new contract cancellation.

• To perform any other responsibilities as required and requested by Head of Department and/or the Management.

• Managing QR and providing estimates to current customer of all regular work and repair if needed.

What you will need to be successful

• Degree/Diploma in any discipline or with relevant working experience.

• Knowledge and experience in the elevators or construction is an added advantage.

• High level of self-discipline.

• Goal driven and able to deliver high level of work commitment.

• Self-starter character, able to work independently with minimal supervision.

• Confident and possess excellent negotiation and communication skills.

• Enjoys face-to-face interaction and possess a team player mindset.

• Desire and willingness to learn new things.

• Fresh graduates/those without working experiences are encouraged to apply.

• Possess a car and a valid driving license.

What’s In it For Me

• Opportunity to work with the world market leader in a crisis-proof industry.

• We offer you lucrative remuneration including basic salary, allowances and attractive sales incentive.

• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and #BuildWhatsNext

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.

We are looking for a dynamic and results-driven Product Performance Manager to join our Mobile Financial Services team. The successful candidate will be responsible for managing the performance of our unsecured digital lending products launched through mobile money and banking partners. This role requires a deep understanding of the fintech ecosystem, data analytics, and financial acumen to drive product success and enhance customer experience.

What you will do

• Monitor and analyze the performance of digital lending products, identifying trends, opportunities, and areas for improvement.
• Collaborate with cross-functional teams, including product development, marketing, and operations, to optimize product performance and customer satisfaction.
• Develop and implement strategies to increase product adoption, usage, and profitability.
• Conduct market research and competitor analysis to stay ahead of industry trends and innovations.
• Utilize data analytics tools to generate insights and make data-driven decisions to enhance product performance.
• Prepare and present regular performance reports to senior management and stakeholders, highlighting key metrics, achievements, and recommendations.
• Ensure compliance with regulatory requirements and industry best practices in all product-related activities.
• Collaborate and manage partner ecosystem and stakeholders

What you will bring

• Bachelor's or Master's degree in Business, Finance, Economics, or a related field.
• Proven experience in product management, performance analysis, or a similar role in the fintech or mobile financial services industry.
• Strong understanding of the fintech ecosystem, digital lending products, and mobile money platforms.
• Excellent analytical skills with the ability to interpret complex data and translate it into actionable insights.
• Proficient in data analytics tools and software.
• Exceptional presentation and communication skills, with the ability to articulate findings and recommendations effectively to various audiences.
• Strong financial acumen and understanding of key financial metrics and models.
• Ability to work collaboratively in a fast-paced and dynamic environment.

Why you should apply
What we offer:

Product Strategy and Vision:

• Collaborate with stakeholders to define product strategy and vision, aligning it with the company's overall objectives.
• Conduct market research, analyze user feedback, and gather insights to identify new product opportunities and improvements.
• Develop a deep understanding of user needs, competitive landscape, and market trends to inform product roadmap decisions.

Product Development and Management:

• Work closely with engineering teams to translate product requirements into clear and actionable development plans.
• Define and prioritize product features and enhancements based on user needs, business value, and technical feasibility.
• Monitor the product development lifecycle, ensuring timely delivery of high-quality releases.
• Conduct user acceptance testing and gather feedback to drive iterative product improvements.

Cross-functional Collaboration:

• Collaborate with design, engineering, marketing, and sales teams to ensure smooth coordination and alignment throughout the product lifecycle.
• Effectively communicate product plans, progress, and updates to stakeholders at all levels.
• Foster a collaborative and inclusive work environment that encourages idea-sharing and cross-functional cooperation.
• Product Performance and Optimization:
• Define key product performance metrics and regularly evaluate product performance against established goals.
• Analyze user data, conduct A/B testing, and gather insights to make data-driven decisions for optimizing product features and user experience.
• Continuously monitor market trends, competitive landscape, and customer feedback to identify areas for product enhancement and innovation.
   

Responsibilities

• Develop and manage retail marketing team to support the marketing plan and achieve business objectives. 

• Develop and implement integrated marketing plans to drive sales and brand awareness of offline retail channels. 

• Collaborate with the sales and operation team to create and execute promotional campaigns, including in-store displays, training, product demonstration, offline advertising, and other marketing initiatives. 

• Work closely with the marketing and purchasing team to identify product trends, features, and benefits that resonate with our target audience. 

• Create and manage budgets for all marketing activities, ensuring that spending is in line with the overall business objectives. 

• Conduct market research to identify customer needs and preferences, new opportunities, stay up-to-date on market trends and competitive activity by competitors in the consumer electronic industry. 

Requirements

• Bachelor's degree in marketing or related field. 

• Minimum of 5 years of experience in retail marketing, with a focus on offline marketing channels, preferably with a focus on consumer eletronics products.

• Strong analytical skills and ability to use data to make strategic decisions.

• Excellent communication and interpersonal skills, with the ability to build relationships and influence others. 

• Demonstrated success in developing and executing marketing plans that drive sales and brand awareness. 

• Experience managing a team and working cross-functionally with sales, purchasing, and external partners. 

• Ability to manage multiple projects simultaneously and work in a fast-paced, deadline-driven environment.

The role will be part of the Care Operations team and will manage Intellect’s mental healthcare provider network so as to offer a best-in-class medical network spanning across and beyond Asia so as to meet our customer needs. This role will act as the main liaison with network partners from sourcing, contracting, onboarding, implementation, ongoing relationship management, performance monitoring and reporting. This role will also work closely with the internal care operations team to  develop and implement operational processes and Service Level Agreements (SLAs), while working closely with internal and external stakeholders to ensure operational performance, efficiency and quality.

• Develop and manage the network partners playbook, including onboarding processes, operational guidelines, integration processes and support systems.
• Strategic demand forecasting and planning to map partner requirements across the region. Formulate and implement short-term and long-term strategies on the partnership, commercial and operational model of each partner.
• Foster strong working relationships with partners, from sourcing, contracting, onboarding, implementation, reporting, performance monitoring, success enablement to reporting.
• Development and implementation of processes, SOPs and SLAs, with continuous refinement and monitoring
• Metrics tracking and reporting for data-backed recommendations to the management
• Leading the end-to-end implementation of data-backed initiatives to meet SLAs and performance metrics
• Strong project management skills to drive projects, establish proper governance over project plans and map operational resources required for successful implementation of projects relating to process improvement, service quality, product implementation, reporting and automation.
• Strategic forecasting and planning, and the acquisition of internal and external network partners
• Stay abreast of changes and/or updates in relevant policies, procedures, and regulations

• Bachelor’s Degree or equivalent work experience
• More than 3 years of experience in managing partners/vendors from end-to-end, including acquisition, relationship management, performance monitoring
• Preferably in the Healthcare / Patient experience-related industry
• Strong operational background, able to get hands on in developing processes from ground-up.
• Strong data and metrics management skills to drive data-backed strategies
• Thrive in meeting tight deadlines and managing priorities under pressure
• Open to candidates in Malaysia and Philippines

• Work in a diverse environment with people from over 10 countries
• A generous leave policy
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

Company:

MMC Corporate

Description:

Marsh and McLennan Companies (MMC) is seeking candidates for the following position based in the Kuala Lumpur Office in Q Sentral:

Specialist - IT Product Support

What can you expect?

• Be a member of the Application Management Services (AMS) Application Support Group under MMC Tech Elevate your IT processing knowledge
• Interact diverse colleagues and stakeholders from various line of business within MMC
• Hybrid workplace model 

What is in it for you?

• Provide high quality support to the Operations business across the Pacific Region.
• IT related training opportunities

We will count on you to:

• Rendering Level 2 support of APAC Insurance Solutions for our clients adhering to the INC/SR/CQR processes.
• Responsible for the configuration and maintenance of the applications
• Communicating effectively with business stakeholders, vendor and internal technical teams for issue resolutions.
• Acknowledges, updates and resolves incidents in the company’s incident management and tracking tool
• Investigates and diagnoses incidents and identifies misrouted tickets and re-assigns them appropriately
• Reviews all open, in-work, and pending incidents within ticket handling SLAs
• Provides incident resolution and recovery
• Managing and co-ordinating escalations to other AMS teams and Major Incident Management teams
• Works closely with Tier 1 team as well as Tier 3 project teams
• Provide support during core hours and on-call support for business critical application during non-core hours

What you need to have:

• At least 4-8 years of relevant experience in product support or in a similar role
• Strong application support experience in insurance domain applications and user issues resolution on Policy/Proposal/Client/Insurers/Billing etc
• Good general knowledge of standard computer software
• Excellent verbal and written communication skills
• Superior customer service skills

​

What makes you stand out:

• Strong customer support, communication and documentation skills
• Able to multi-task, with excellent time management and prioritization skills
• Flexible around working hours – occasional weekends/after-hours work will be required

Marsh & McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.

Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

Company:

Marsh Commercial

Description:

Marsh and McLennan Companies (MMC) is seeking candidates for the following position based in the Kuala Lumpur Office in Q Sentral:

Specialist - IT Product Support (Full Stack Applications)

What can you expect?

• Be a part of a global operation team
• Elevate your IT processing knowledge
• Interact diverse colleagues and stakeholders from various line of business within MMC

What is in it for you?

• Participate in regional projects
• Career Development and Training Opportunities

We will count on you to:

• Responds to incidents within SLA
• communicates and follows up with colleagues on all incidents and requests.
• Escalates incidents and questions to appropriate support groups.
• Uses corporate incident management system to record and track
• Provide technical applications support across a range of technologies including but not limited to Java, Kubernetes, Mongo DB
• Take ownership of end user incidents providing effective communication and resolution

What you need to have:

• Bachelor's degree or equivalent and 3+ years of experience in supporting full stack applications
• Excellent technical trouble-shooter
• Must have debugged large applications from full stack perspective
• Database knowledge writing complex SQL queries in any RDBMS tool (Oracle or anything similar)
• Expertise in supporting applications based on JSP and Servlet, Apache Struts framework, Java, Springboot, .NET, REST Api’s, Angular
• Experience supporting Containerized applications

What makes you stand out:

• Strong interpersonal skills in order to work with Technical and Non-Technical personnel
• Good communication and interpersonal skills
• Demonstrate ability to be flexible with working hours, to react to situations within the App Support environment
• Being team oriented

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy, and people. The Company’s 81,000 colleagues advise clients in 130 countries.  With annual revenue over $19 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter or subscribe to BRINK. 

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law

Date Posted:

2024-01-17

Country:

Malaysia

Location:

Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia

At Otis, it’s our people that make us different.

Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights. Come and join us today and be part of the Forbes 2023 World's Best Employers!

About you

Otis Elevator is growing and we are recruiting a Recapture Specialist, reporting to the Service Sales Manager, the main goal of the role is to develop new business opportunities by growing our maintenance portfolio, proactively prospect potential accounts for new business, and develop and build solid relationships with new customers.
 

What you will be doing

• Accountable for recapture / recovery target all time.

• Managing prospects by proposing services and negotiating service maintenance contract.

• Collaborating with service operation and technical team in ensuring safety, quality and compliance with statutory requirements.

• Actively promoting Company products and selling service upgrades.

• Maintaining customer relations in line with Company KPI and exceeding customer satisfaction.

• Spearheading the role of customer defender and be responsible for carrying out practical initiatives to address genuine customer complaints and/or to prevent new contract cancellation.

• To perform any other responsibilities as required and requested by Head of Department and/or the Management.

• Managing QR and providing estimates to current customer of all regular work and repair if needed.

What you will need to be successful

• Degree/Diploma in any discipline or with relevant working experience.

• Knowledge and experience in the elevators or construction is an added advantage.

• High level of self-discipline.

• Goal driven and able to deliver high level of work commitment.

• Self-starter character, able to work independently with minimal supervision.

• Confident and possess excellent negotiation and communication skills.

• Enjoys face-to-face interaction and possess a team player mindset.

• Desire and willingness to learn new things.

• Fresh graduates/those without working experiences are encouraged to apply.

• Possess a car and a valid driving license.

What’s In it For Me

• Opportunity to work with the world market leader in a crisis-proof industry.

• We offer you lucrative remuneration including basic salary, allowances and attractive sales incentive.

• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and #BuildWhatsNext

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

melakukan teknisi di perusahaan dan bertanggung jawab untuk instalasi, evaluasi dan peningkatan terhadap tiga objek utama yaitu komputer, software, dan pengembangan sistem jaringan atau network system.