What we’re looking forDemonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously).Demonstrate understanding and expertise to manage enquiries through to resolution, this could involve liaising with multiple stakeholders both internal and external.Understand and share expertise on tyreconnect products and services.Motivation to grow authentic relationships to retain clients whilst exceeding KPIs. Why Apply?When you work at carsales you don't just have a job, but you have a rewarding career. carsales is an equal opportunity employer who prides themselves on providing a diverse workplace that brings out the best in its people. We encourage everyone of all ages and background to apply. We know how important keeping that balance between work/life is and have a range of flexible working options on offer. We are open to this conversation during our recruitment process if you want to know more just ask!We…

Click here to view more detail / apply for Customer Operations Specialist

What we’re looking forHelp to build and maintain our loyal customers and members.Know your way around a computer (and you can help people who don't).Reliable person with strong time management.Demonstrate empathy when dealing with customers.Work well under pressure.Savvy in technical troubleshooting/ problem-solving.Why Apply?When you work at carsales you don't just have a job, but you have a rewarding career. carsales is an equal opportunity employer who prides themselves on providing a diverse workplace that brings out the best in its people. We encourage everyone of all ages and background to apply. We know how important keeping that balance between work/life is and have a range of flexible working options on offer. We are open to this conversation during our recruitment process if you want to know more just ask!We are continuing to recruit for talent during to COVID-19 pandemic. With many of our people working remotely, all interviewing and onboarding will be done virtually. Health and safety…

Click here to view more detail / apply for Customer Operations Specialist

Are you looking for an opportunity to support families and make a difference in the lives of children? Join our team as a Childcare Support Specialist and become an essential part of our mission to provide quality care and assistance to families in need! No prior experience is needed – we provide comprehensive training and guidance to help you excel in this role.

Responsibilities:

-Provide support to families with childcare needs, including babysitting, respite care, and household tasks related to childcare
-Engage children in age-appropriate activities and provide attentive supervision
-Assist with meal preparation, light housekeeping, and other tasks as needed
-Build positive relationships with children and families based on trust and respect
-Communicate effectively with families to understand their needs and preferences

Requirements:

-High school diploma or equivalent
-Compassionate and dependable demeanor
-Excellent communication and interpersonal skills
-Ability to work independently and as part of a team
-Willingness to undergo training and certification as needed

Benefits:

-Competitive compensation package with opportunities for advancement
-Flexible scheduling options to accommodate personal commitments
-Ongoing training and professional development opportunities
-Make a meaningful difference in the lives of children and families in our community!

Apply now and join our team of dedicated childcare support specialists!

Your new company
An established and successful business in Barnsley, looking for another customer service/claims handling person to join a team of 3.
Your new role
If you are looking for variety in a job then read on:- This role is a mix of administration and customer service, co-coordination of project managers, dealing with sometimes vulnerable customers, prioritisation, accurate data entry and much more. This is not a call centre, you will be working alongside insurance companies, contractors and policyholders, to arrange authorised work to be carried out on the land of domestic properties.

Duties:-

• Managing claims from cradle to grave
• Following strict procedures and delivering first-class customer service
• Building relationships with both internal and external stakeholders
• Promote honest feedback and actively improve procedures

This role will require experience in a fast-paced customer service environment. You will have a positive, can-do attitude and a genuine desire to develop your career.


What you'll need to succeed
Customer service and administration experience (ideally you will have used a customer relationship management system). You must have a keen eye for detail and work accurately at pace.


What you'll get in return
A great team environment, career development. Free parking, 28 days holidays (inc stats) rising after 3 years. Med Cash plan after 12 months plus life assurance.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
An established, thriving and expanding business in Sheffield recruiting for a Customer Services Manager, ideally from a commercial, manufacturing background, to manage a team of 7.
Your new role
A very exciting time to join this international business! Looking after a happy, engaged and knowledgeable team, this role will be pivotal to the department's ongoing success, so you must have experience working in a similar environment.
Duties:-

• Assisting with the hiring and training of new customer service employees
• Coaching and mentoring a team of 7, including conducting 121's
• Improving and implementing new processes and systems and rolling out to the team
• Collecting data and compiling reports
• Assisting with Budget preparation
• Dealing with complex customer enquiries and escalating if appropriate
• Identifying opportunities to update or improve customer service procedures

We are looking for excellent customer service management/supervisory skills, along with first-class communication, organisation and IT skills.

What you'll need to succeed
You will have experience of leading a team, you will have used a CRM system, preferably Sales Force although that can be taught alongside SAP.
What you'll get in return
26 days holiday plus stats, free parking, life assurance, company profit share, free parking and plenty of other superb benefits!
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are recruiting for an experienced Field Support Analyst for our client. On offer is a 3-month initial contract inside IR35 at a daily rate up to £240 per day. This role will incorporate 3 days per week in the Doncaster office and then 2 days on the road including overnight stays, all expenses paid - you will need to be fully flexible.

What you will be working on:
You will provide 2nd line technical support to IT users in the field. You will diagnose and troubleshoot common hardware, software, and networking issues and assist with computer software integration. You may work either on-site or remotely to help with software installations, network failures, hardware faults, and other IT-related problems. The role will also assist in logging and resolving user incidents/service requests using the IT Service Management Tool, monitoring progress and, keeping users appraised of events and updates.

Key responsibilities:

• Identify and carry out any immediate corrective action that can resolve or contain issues directly.
• Monitor the progress of incidents and keeps all interested parties informed.
• Resolve incidents, verifying the resolution and confirming with the customer.
• Work with 1st and 3rd line support groups to assist with resolution where necessary.
• Escalate and progress the severity of support issues as required.

You'll need experience with:

• Microsoft Windows 10 and 11 Desktop Operating Systems
• Microsoft Windows Server 2016 and later versions
• Microsoft Office 365 and other windows based applications.
• Web applications, PC, Laptop and Printer hardware, iPhones and iPads.
• Active Directory services.
• Mobile Device Management

What you'll get in return
You will be earning up to £240 a day inside IR35, on a 3-month initial contract (with the aim of transferring to a permanent role). This role will incorporate 3 days per week in the Doncaster office and then 2 days on the road including overnight stays, all expenses paid - you will need to be fully flexible.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
An established, thriving and expanding business in Sheffield recruiting for a Customer Services Team Leader to manage a team of 7.

Your new role
A very exciting time to join this international business! Looking after a happy, engaged and knowledgeable team, this role will be pivotal to the department's ongoing success, so you must have experience working in a similar environment.
Duties:-

• Assisting with the hiring and training of new customer service employees
• Coaching and mentoring a team of 7, including conducting 121's
• Improving and implementing new processes and systems and rolling out to the team
• Collecting data and compiling reports
• Assisting with Budget preparation
• Dealing with complex customer enquiries and escalating if appropriate
• Identifying opportunities to update or improve customer service procedures

We are looking for excellent customer service management/supervisory skills, along with first-class communication, organisation and IT skills.

What you'll need to succeed
You will have experience of leading a team, you will have used a CRM system, preferably Sales Force although that can be taught alongside SAP.

What you'll get in return
26 days holiday plus stats, free parking, life assurance, company profit share, free parking and plenty of other superb benefits!

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Working for a group of companies with a strong focus on security across the world. Providing sector specific technology to provide tailored solutions.

Your new role
Responsible for managing the IT support teams, including infrastructure engineers and service desk professionals to deliver excellent technical services.

What you'll need to succeed

• A strong understanding of operating in an ITIL environment with excellent networking experience alongside support for Microsoft solutions.
• Capable with network deployments (preferably Cisco)
• Experience with managing teams to ensure KPI's and SLA's are achieved and exceeded.
• Able to share your expert knowledge with the wider team to develop an effective service.
• Firewall deployment, particularly SD-WAN solutions.
• Strong understanding of Cybersecurity to maintain system integrity.
• Delivering end-user support to a range of desktop, mobile and software applications.

What you'll get in return

• Salary of up to £60,000 DOE
• Elements of Hybrid/Flex provided Core hours are covered.
• Chance to improve your knowledge and personal development.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Thorough training program to kickstart your banking career  Access to extensive employee benefits & discounts Be part of a collaborative and high-performing culture Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster.30.5 hours per week:Monday 9am-4.15pmTuesday, Wednesday and Friday 9.30am-4.15pmDo work that matters  As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.  What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us.   See yourself in our team As the Customer Banking Specialist in our Eaton Branch, you’ll: Have in-depth…

Click here to view more detail / apply for Customer Banking Specialist - Eaton

What we’re looking forHelp to build and maintain our loyal customers and members.Know your way around a computer (and you can help people who don't).Reliable person with strong time management.Demonstrate empathy when dealing with customers.Work well under pressure.Savvy in technical troubleshooting/ problem-solving.  Why Apply?When you work at carsales you don't just have a job, but you have a rewarding career. carsales is an equal opportunity employer who prides themselves on providing a diverse workplace that brings out the best in its people. We encourage everyone of all ages and background to apply. We know how important keeping that balance between work/life is and have a range of flexible working options on offer. We are open to this conversation during our recruitment process if you want to know more just ask!And just a quick one…Successful candidates joining the carsales family are required to undergo a National Police Record check and must have full-time Australian working rights on an…

Click here to view more detail / apply for Customer Operations Specialist

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Position Summary:

This role is responsible for activities related to assisting, supporting, and resolving customers questions specific to products and services. Will assist customers by providing information about products and/or services, answering questions, and resolving problems and issues.

Changes to individual responsibilities may occur due to business needs and other related duties may be assigned.

Scope of Responsibilities:

• Review customer purchase orders and process orders in ERP system
• Resolves PO vs. quote discrepancies for the customers
• Provide email and phone support for order and delivery related enquiries
• Case Management – Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Communicates opportunities to territory sales
• Tracks & communicates order status to customers & internal clients
• Review shipping document and communicate with customers / freight forwarders on delivery arrangement
• Manages additional documentation needs for shipment 
• Manages inquiries and resolve complaints related to customers order to delivery process with little guidance required
• Actively reviews backlog and manages ship schedule to ensure timely delivery
• Dispatches instrument and coordinates delivery
• Processes credit/rebills/adjustments as required
• Introduces MyIlumina / B2B to customers
• Setup customers account in MyIllumina
• Assigns cases to customer care representative or internal teams
• Generate reports for ad-hoc operational use
• Conduct customer onsite visit to obtain feedback on opportunity to improve customer experience
• Identify issues on quote-to-cash processes and provide suggestions to resolve issues 

Experience/Education:

• Typically requires a Bachelor’s degree and a 3-5 years of experience in Customer service
• Experience working with a freight forwarder with understanding of international logistics preferred
• Functional knowledge of Microsoft Office and experience with a CRM and/or ERP system (SAP and SFDC are preferred)
• Posses customer first mindset and strive to deliver delightful customer experience
• Diligent, Detail Oriented
• Basic experience in creating, sorting and review reports
• Strong cross-team collaboration skills.
• Strong interpersonal, written, and oral communications.
• Demonstrate skills, knowledge and ability to recognize matters needing attention and to initiate action
• Good understanding of policies, practices and procedures

#LI-HYBRID

#illuminacareers

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services.

Essential Job Responsibilities

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule

• Copy Services includes accurately producing copy, print and scan projects per written instructions

• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner

• Hospitality Services includes coordinator and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.

• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance

• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.

Qualifications & Requirements

• High School Diploma or GED

• Minimum of 1 year work experience in a customer services field

• Ability to multitask with attention to detail

• Ability to resolve issues with professionalism and tact

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Your new company
A fantastic new opportunity is available working for an online retail business between Hammersmith and Chelsea for a Customer Care Team Leader to join their fun and likely team. The business are well-established brand, part of a wider group with a number of reputable businesses under their umbrella. This is a permanent role based in beautiful open-plan offices that really show off their exciting, high-end retail products and will be looking to start ASAP.


Your new role
Your new role will be to take on a leadership position managing a team of agents, supporting the Head of Customer Care, providing training and development plans, coaching and mentoring to ensure best in class service is given at every opportunity. The business works on phone and email channels, so support will be required to train advisors on using systems (CRM, Freshdesk), dealing with product orders, logistical issues and mentoring members to reach their full potential. Another aspect of this role includes quality assurance and call monitoring, to ensure KPIs and SLAs are met with pain points identified. You will organise holiday rotas, shift planning and support with forecasting additional needs within the team to continue to provide a quality service.


What you'll need to succeed
In order to be considered, you must have recently worked as a Customer Service/Customer Care Team Leader, either within B2C or B2B environments, where you have either mentored or directly managed Customer Service/Care Advisors in a call centre environment. You will have experience with quality assurance and performance management, ideally with a background in training new agents within small-medium-sized groups. You will be within easy reach of the Hammersmith/Chelsea area and be able to commute in under an hour.


What you'll get in return
In return you will be offered a permanent contract paying £30,000 per year, with 28 days holiday, staff discounts and sales where you will be invited to events showcasing new products or collaborations. You will also be offered a range of discounts from other brands that are part of the group. The role is 40 hours per week with standard hours of 9-5.30pm or 9.30pm to 6pm Monday to Friday, there will be some weekends required with this role (which can be done from home) and occasional bank holidays which can also be worked from home.


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

At Abbott, we believe people with diabetes should have the freedom to enjoy active lives. That’s why we’re focused on helping people with diabetes manage their health more effectively and comfortably, with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.

The Opportunity

We are presently hiring for a Regulatory Affairs Specialist, as part of the Regulatory Affairs Asia Pacific (APAC) team, on-site at our Diabetes Care Division HQ location in Alameda, CA. As an individual contributor, the function of a Regulatory Affairs Specialist is to provide support for the regulatory department to ensure efficient and compliant business processes and environment.  The individual may execute tasks and exercise influence generally at the middle management level.  The individual may assist in the registration of products by preparing and submitting documentation needed for registration worldwide.

What You’ll Work On

• Perform regulatory activities as below for APAC countries.
• Determine and communicate submission and approval requirements.
• Monitor applications under regulatory review.
• Evaluate proposed preclinical, clinical, and manufacturing changes for regulatory submission strategies.
• Assist in the preparation and review of regulatory submissions to authorities.
• Assist compliance with product post-marketing approval requirements.
• Assist in the review of advertising and promotional items.
• Assist with label development and review for compliance before release.
• Submit and review change controls to determine the level of change and consequent submission requirements.
• Ensure product safety issues and product-associated events are reported to regulatory agencies.
• Individuals may provide limited work direction and guidance to peers and/or skilled non-exempt levels of employees.
• Participates in developing less experienced staff by setting an example, providing guidance, and offering counsel.
• Plans and organizes non-routine tasks w/approval. Initiates or maintains work schedule. Establishes priorities of given assignments. May lead a departmental project team.
• Establishes and cultivates an extensive network of support to facilitate completion of assignments.
• Participates in determining goals and objectives for projects.
• Influences middle management on technical or business solutions.
• Exercises judgment in selecting innovative, practical methods to achieve problem resolution.

Required Qualifications

• Bachelor's degree or an equivalent combination of education and work experience  
• Minimum of 2 years’ experience in a regulated industry (e.g., medical products, nutritionals, pharma, food). Regulatory area is preferred but may consider quality assurance, research and development/support, scientific affairs, operations, or related area.
• Communicate effectively verbally and in writing.  Communicate with diverse audiences and personnel.  Write and edit technical documents.
• Work with cross-functional teams.  Work with people from various disciplines and cultures.
• Write and edit technical documents. 
• Negotiate internally. 
• Pay strong attention to detail.
• Manage projects. Create project plans and timelines.
• Think analytically and critically.
• Organize and track complex information.
• Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
• Apply business and regulatory ethical standards.

Preferred Qualifications

• Bachelor's degree in science (biology, chemistry, microbiology, immunology, medical technology, pharmacy, pharmacology), math, engineering, or medical fields. 
• Master’s degree
• 1+ year of Regulatory Affairs experience within Medical Devices is strongly preferred.
• Prefer some knowledge of Regulatory history, guidelines, policies, standards, practices, requirements and precedents; Regulatory agency structure, processes and key personnel;  Principles and requirements of applicable product laws;  Submission/registration types and requirements;  GxPs (GCPs, GLPs, GMPs);  Principles and requirements of promotion, advertising and labeling; Domestic and international regulatory guidelines, policies and regulations;  Ethical guidelines of the regulatory profession, clinical research and regulatory process.
• Certification is a plus (such as RAC from the Regulatory Affairs Professionals Society.)  

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

The base pay for this position is

$65,900.00 – $131,900.00

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Regulatory Operations

     

DIVISION:

ADC Diabetes Care

        

LOCATION:

United States > Alameda : 1360-1380 South Loop Road

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 5 % of the Time

     

MEDICAL SURVEILLANCE:

No

     

SIGNIFICANT WORK ACTIVITIES:

Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Salary Range:

$20.14 - $28.17

(Depending on knowledge, skills, abilities and location.  Certain level jobs may be eligible for bonus, commission, and/or equity awards.)

Posting Date:

March 1, 2024

This job will be open and accepting applications for a minimum of three days from the date it was posted.

Benefits worth writing home about:

• Medical, dental, and vision coverage for employees and their families
• Life, disability and family Leave
• 401(k) and Roth 401(k) with employer match
• Wellness program, employee assistance program, “Commute Trip Reduction” (CTR) and various employee discounts 
• Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work
• Free employee checking account and employee home loan discounts

EO/AA Employer including Vets and Disabled.

Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements.

If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our privacy policy.

Job Description Summary:

Provide exceptional customer service at all times to customers, employees and vendors. Support bank branch employees by answering incoming telephone calls with questions on policy, process, procedures, or resolution on specific customer issues. Provide back office support for the Retail Bank by completing daily processes within deadlines.

The majority of this job entails handling wire transfer tasks.

Job Details:

ESSENTIAL FUNCTIONS:

• Provide exceptional service to all by being professional, efficient, and projecting a positive attitude.

• Maintain effective communications and positive working relationships with supervisors and co-workers.

• Protect highly confidential information, maintain accurate records, and follow information security guidelines.

• Provide support to banking branches with regard to procedures, policies and customer issues.  

• Understand and maintain a thorough knowledge of HomeStreet Bank policies and procedures and a general understanding of federal and state regulations which govern institutions. 

• Process teller functions (No cash handling). 

• Work independently and make independent decisions within bank policy and procedures. 

• Accurate and timely processing of assigned tasks

• May cross-train in any of the following functions:  GL balancing, processing HB department banking transactions, open HB Corporate accounts, branch supplies, research, Fed Adjustments, collections, IRAs, rejects/returns, compliance, audits, ACH, Legal processing, Customer Service Center-Banking.   

• Cross-sell HomeStreet Bank products and services.  Participate in the Relationship Referral program.

• Operate computer, calculator, telephone, typewriter, and fax machine

• Assist the BCS and CSC team with special projects.

• Perform all other duties as assigned.  

REQUIREMENTS

• Minimum one year experience in teller and/or new accounts responsibilities in a bank environment.  One year experience with PCs. 

• High ethical standards. 

• High school diploma or GED required.

• Excellent communication skills, both verbal and written.

• Demonstrate the desire and ability to work as part of a team, with people of diverse backgrounds.  Able to work cooperatively with and maintain effective communication and working relationships with co-workers and manager. 

• Possess good judgment, ability to accept responsibility, and handle confidential information

• Excellent organizational skills, attention to detail, ability to meet deadlines, and work under pressure.

• Ability to accept and facilitate change, caused by customer demand, company needs or regulatory requirements. 

• Regular and punctual attendance required.

• Hours:  8am to 5pm, Monday through Friday.  Willingness to work additional hours when necessary. 

This Position Description may not be limited to the Functions and Requirements as outlined, now or in the future. For example, changes in corporate needs, position demands, or individual performance may result in changes to the Functions or Requirements of this position.

Area:

Operations (Sales)