Total 1,775 management job vacancies in Information Technology category in Malaysia

Program and Operations Coordinator, Media Trials Program, APAC

Contract Duration: May 2024 to October 2024

As a Program and Operations Coordinator, your main responsibility is to assist the Media Trials Program (MTP) managers on operations, pipeline management, enablement, reporting, escalations, and general program communications. This includes working with deal leads, product specialists and sellers across APAC, as well as Regional Product Leads and the Global Media Trials Program Lead directly when necessary. You will help manage the APAC pipeline and be the first point of contact for the MTP Support Team and country teams for escalations. You will also own the monthlay reporting process and help the team to build quarterly newsletter and other communications.

Responsibilities

• Work across APAC countries to review deal pipelines on a quarterly basis
• Assist in community building, managing end-to-end program communication, including various monthly and quarterly community blasts and meetings discussing program updates and various program metrics such as budget utilisation and trial activation progress.
• Monitor approved global and regional trials and be the first point of contract for troubleshooting matters or program-related questions
• Assist managers in performance reporting, including ROI calculations and trend analyses

Required Skills

• Experience dealing with large data sets
• Comfort in working across different teams and levels of seniority
• Ability to speak and write in English fluently and idiomatically
• Previous experience in sales, operations or project management
• Comfort with operating in a high-paced, changing work environment with the ability to prioritise multiple functions and tasks, troubleshoot, manage time efficiently and navigate ambiguity

Mandatory-

• Ability to speak and write in English fluently and idiomatically. -
• Previous experience in sales, operations or project management.
• Comfort with operating in a high-paced, changing work environment with the ability to prioritise multiple functions and tasks, manage time efficiently and navigate ambiguity.

Job Summary

The Director of Revenue Management is responsible for overseeing the overall property revenue aspect of the hotel. The individual is in efforts to maximise transient and group, food & beverage and catering revenue and ensures clean booking windows for guests, recommends pricing and oversees the inventory management system and reporting of forecasting reports to the higher management. As a member of the Guidance Team, the individual provides the leadership, vision and strategic direction in continuous improvement of operation standards to ensure that the internal control is in place and the Hotel deliver stellar level of service to all guests and achieve long-term financial performance for the Owner and the Hotel.

The Role

Revenue Management

• Develop and implement effective plans on total hotel revenue management
• Develop and manage hotel budget forecast for the current and future years.
• Ensure that all hotels strategies conform to Brand Philosophies and company future goals
• Ability to prioritize and organize multiple work assignments and delegate responsibility effectively
• Ability to translate business needs into what needs to be done; ensures that all work is completed effectively; monitors the progress of work against schedules and budgets; maintains high performance standards
• Accurately prepares/participates in the daily, weekly, monthly/annual forecasting process for the hotel
• Proactively manages inventory for the hotel to maximize rooms revenue using the appropriate systems
• Actively participates in the preparation of the total rooms, food & beverage and catering budget
• Proactively communicates restrictions and strategy to the hotel through documentation and meetings
• Evaluates monthly transient and group production for the hotel
• Continually analyzes transient and group booking patterns through our revenue management software and recognizes trends and their relevance to one another
• Prepares month-end critiques and reports, discuss results and initiate revenue performance suggestions
• Facilitates discussion on trends, market growth, and selling initiatives
• Initiates forecast and long-range meetings with key hotel leaders
• Develops 3-month, 6-month, 12-month strategic action plans for the management of the transient and group, food & beverage and catering revenues
• Evaluates Market Share reports from multiple hotels to understand trends and opportunities
• Prepare sales strategy meeting agenda, supporting documentation for revenue meetings - including data and recommendations
• Effectively uses the reservation system and demand forecasting systems to determine/implement/control accurate selling strategies
• Effectively evaluates market demand for the hotel by utilizing turndown, property diagnostics and market share reports
• Communicates anticipated business demands daily with the hotel
• Regularly checks GDS systems for hotel positioning, information accuracy and competitor positioning for the hotel
• Optimize distribution channels

Manage Team

• Manage the human resources in the department to attract and retain employees
• Review talent capability and develop high potential employees for the department
• Identify training needs of the division and implement a training plan in conjunction with the department heads to close gaps
• Support and actively participate in the planning and execution of the hotel's overall staff development and retention efforts

Talent Profile

• Minimum Diploma in Business Management or equivalent with Revenue management specialization
• 2-3 years' experience in similar role and luxury hotels/resort capacity
• Yield management system
• Financial Management
• Computing Skills (e.g. Microsoft, OPERA Cloud)
• Knowledge of hotel revenue management concepts, processes and strategies

• Develop & implement the Group Workers Compensation Strategy
• Lead a team of Workers Compensation specialists
• Ensure alignment with the Group Safety & Health strategy

The Head of Injury Management provides strategic leadership in managing workers compensation and injury management at Endeavour. The role is responsible for developing and implementing the Group Workers Compensation Strategy, ensuring alignment with the Group Safety & Health strategy.

Lead a team of Workers Compensation specialists and build consistent best practice processes and procedures across the different portfolios, to maximise outcomes for injured team members and the business.

Here is a taster of what you can expect in this role:

• Develop and implement an effective end to end Group Workers Compensation Strategy, ensuring alignment with the Group Safety & Health Strategy and overarching business strategy
• Collaborate closely across all portfolios in the business and lead a high performing team to deliver effective Workers compensation outcomes
• Work closely with all brands, the People function, Legal, Treasury, Safety, and other relevant business areas to create plans to improve injury management outcomes and employee well-being
• Develop and lead the process of handling workers' compensation claims across varied business units and states, including coordinating with third party claims administrators,  insurance providers, medical professionals, and legal teams to ensure appropriate resolution of all WC matters
• Develop and manage programs that facilitate the safe and timely return of injured employees to the workplace across the group businesses and services
• Stay informed about changes in workers' compensation laws and regulations to ensure the organisation remains compliant and adjust policies and procedures accordingly
• Monitor developments, trends, legislation and regulations related to Workers Compensation, evaluate their impact on business operations and communicate impacts to affected areas  within the business
• Implement transparent performance reporting and analyse data related to workplace injuries, claims, and costs to identify trends and areas for improvement 
• Provide guidance on statutory reporting requirements for critical and fatal incidents, legislative breaches, and insurance claims
• Develop and implement training initiatives to educate leaders and team members on workers' compensation and return to work processes
• Implement continuous improvement initiatives to enhance the effectiveness and efficiency of the workers' compensation program

Salary: £64,473 - £70,834 p.a. with the addition of an MSP of £3000 p.a. Depending on skills and experience

Contract: Permanent

Hours: 37 hours per week

The Service

The Planning Service sits at the heart of the Economy, Planning & Transport Directorate. The main objective of development management is to work with our partners, customers and communities to create places and buildings that improve social, environmental and economic wellbeing. Development management focuses on working closely with developers, using innovative ideas to maximise development opportunities in the city’s interest, to reduce risk and to achieve a deliverable scheme.

Through working with our partners in South Hampshire we are the only region to identify a solution to the 'nitrates problem' but this has left us with a legacy of a backlog of applications, exacerbated by the challenges of service delivery during Covid. You will have the opportunity to shape a Development Management service to deliver efficient, sustainable decision making while delivering strategic scale place making developments.

Find out more about our specific projects by watching this short video

https://investportsmouth.co.uk/ 

Why come and work in Portsmouth?

Portsmouth is a great waterfront city and a vibrant place to live and work. It is an island city with an “inner city” feel, a seaside location packed with attractions and events, and the advantage of fantastic countryside on its doorstep. With a fast-growing university, high-tech industries and a vibrant cultural scene, Portsmouth is a modern city that looks to the future, is proud of its unique heritage as the home of the Royal Navy and historic dockyard. With fast road and rail links to London, Brighton and major airports, and ferry links to Europe, it is the perfect place to live and work.

Testimonials

Ian Maguire Assistant Director of Planning and Economic Growth

Running the Cities Economic Development and Planning services gives me the opportunity to support those links between forward planning and delivering growth and improved places on the ground. Working in a Unitary Authority we have the advantage of close collaboration with property, transport, public health and cultural colleagues to maximise the opportunities from new development. Portsmouth is a city that combines advance manufacturing, modern living, innovative culture and prevalent heritage; all contained mostly in an island of around 40 square kilometres. We are surrounded by valued and protected habitats and wildlife and the challenges of balancing all of these interests means it is an exciting and rewarding place to work. Portsmouth has provided some of the more varied and interested work in my planning career and the chance to work with some of the most dedicated and passionate planners.

Lucy Howard Head of Planning Policy

I started as the new Head of Planning Policy in November 2023 and I am in charge of the new Portsmouth Local Plan. I am relishing the challenge of producing a Local Plan for the UK's only island city and the UK's most densely populated city. Working for the City Council is a real change for me as I was previously Planning Policy Manager for the UK's newest national park, the South Downs and I led on their first ever Local Plan. I used to live in Portsmouth, and it is a place that I am very fond of. The city has a real spirit and there are some truly ambitious projects to get involved with such as the City Centre regeneration and Tipner. I have found both the officers and Members here to be friendly and welcoming.

There are of course challenges including the recruitment and retention of senior officers. There is a good senior management team for Planning & Economic Growth and we are all supportive of each other.

Your new role

The main objective of development management is to create places and buildings that improve social, environmental and economic wellbeing. Development management focuses on working closely with developers to maximise development opportunities in the city’s interest, to reduce risk and to achieve a deliverable scheme.

You would be responsible for managing the following functions within the Planning & Economic Growth Service:

• Development Management

• Planning Enforcement

• Contaminated Land

• Section 106 Contributions and Community Infrastructure Levy

You will deliver an efficient and effective customer focussed development management service to deliver sustainable development and growth within Portsmouth. You will also contribute to the sustainable development and long term economic prosperity of Portsmouth and the wider area.

What you'll need to succeed

You will have a relevant planning degree and/or relevant Membership of the Royal Town Planning Institute. You will also have extensive knowledge of planning legislation and extensive experience of working within a development management environment.

You will also have clear understanding of the role development management plays in delivering regeneration with experience of working with developers, members and other stakeholders in a development management environment.

You will have strong strategic and leadership skills to provide a high quality Development Management service working across multiple areas in a complex environment.

You will be committed to team success and work with others to reach a common goal, sharing information, supporting colleagues and searching out expertise and solutions from relevant partners and/or the communities you serve. You will lead by example through your behaviours and professional approach to work; inspiring your colleagues and driving for positive outcomes for the city

To find out more about us click the link!

Join our planning team - Careers Portal (portsmouth.gov.uk)

What you'll get in return

We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potential with a healthy work life balance, offering the following rewards:

• A generous pension scheme which allows you the opportunity to pay in more for that greater return.
• Generous annual leave entitlement plus bank holidays and the option to purchase additional leave - 27 days annual leave per year rising to 31, plus the opportunity to purchase up to 10 days additional leave per year (pro rata for part time staff).
• Flexible and hybrid working. Working from home is encouraged, in support of team days in the office subject to service needs.
• A range of rewards via our reward portal including offering discounts at popular high street retailers
• Free Access to Employee Assistance Program (EAP) and wellbeing support
• Access to a wide range of training and development opportunities including apprenticeships
• Business travel support and initiatives, including bike loans
• Relocation support

Please check out the link here to view the benefits of working with us!

https://careers.portsmouth.gov.uk/working-for-the-council/

What next

We would love to meet you for an informal chat so you can get to know us before deciding to apply. If this is something you would be interested in then please email a copy of your short CV to Ian Maguire, Assistant Director Planning & Economic Growth, email Ian.Maguire@portsmouthcc.gov.uk. We will contact you to arrange a time to chat about the exciting plans we have and what you could potentially be involved with.

To make sure your application is above the rest, please download the Job Profile HERE to ensure your application matches the requirements of the role.

When completing your application please upload a cover letter or personal statement covering the ‘Who is the Person’ points on the job profile giving examples of your experience and any transferrable skills.

We look forward to speaking with you soon.

Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk

We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.

Primary Objective(s) of Position

• Responsible for the Engine Order Management functions and Application team’s engineering and administrative matters.

Duties & Responsibilities

• Preparation of engine/genset configurations for order placement to Caterpillar, as instructed
• Compile and consolidate all necessary documentation required for engine/gensets order placement for review and authorization by management before transmission of order to Caterpillar
• Order processing and order placement of engines/gensets through Caterpillar’s Engine Order Management Process
• Co-ordinate closely with Caterpillar on all engine/gensets orders
• Prepare and update engines order status report
• Receive engines/gensets & attachment into SAP system
• Monitor all engine/genset inventory and co-ordinate with Warehouse regarding storage, maintenance and shortage of shipment parts
• Check and verify store receipt of engines/gensets for short – shipped items
• Prepare Purchase Requisition (PR), and liaise with the Parts Department and Suppliers
• Maintain and update work orders in the system
• Make error-in-shipment/accident claims and monitor parts arrival status when required
• Check and monitor claim status(es)
• Prepare and update engines inventory status report
• Update all engine shipment and delivery arrangement and status from Caterpillar
• Assist Application Engineer to compile engine/genset configuration and Cost Build-Up for customers
• Prepare engine/genset quotations and customer engine Purchase Orders (PO)
• Fulfill other ad hoc duties as assigned from management

Person Specifications

• Possess a degree in Electrical/Mechanical Engineering
• At least 1 years of working experience in related industry;
• Proficient in Microsoft Office applications (Word, Excel & PowerPoint)
• Possess good interpersonal and negotiation skills
• Possess a high propensity for accurate information
• Highly organized to meet schedules and deadlines
• Able to write and correspond with external parties and internal departments
• Able to travel as and when required
• Knowledge on engines and gensets is a plus
• Knowledge of SAP system is a plus

We are seeking a highly motivated Materials Program Management team leader, where you will be responsible to lead and drive procurement activities for a portfolio of new products within our HDD Business Unit, while being a trusted adviser and partner to the business, applying consistent guidelines for compliance, and managing risk and business ethics.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead a team of Materials Program Managers, providing strategic mindset mentorship and support to ensure the successful execution of materials readiness initiatives.
• Cultivate a collaborative and high-performance culture within the team, promoting continuous improvement and knowledge sharing.
• Provides expansive thought leadership and collaborates with cross-functional teams around ensuring new products meet cost, quality, functionality, schedule, product launch and production objectives.
• Works closely with senior stakeholders to align on product sourcing plan and cost objectives.
• Lead, develop and implement strategies with Global Commodity Managers for sourced parts, minimizing risks and ensuring continuity of supply.
• Lead and influence Product Cost Management improvements with Global Commodity Managers and Strategic Cost Management, to ensure product external BOM costs, meet both Should Cost adherence and Product Cost expectations.
• Apply data analytics tools and techniques to analyze materials data, identify trends, and make data-driven decisions to optimize materials strategies.
• Establish and maintain positive relationships with cross functional teams, encouraging open communication and teamwork.
• Assess supplier performance using data analytics, implementing corrective actions to maintain quality and delivery targets.
• Drive continuous improvement initiatives within the materials program management function, using data analytics to find opportunities to optimize processes, reduce risk, and improve efficiency.

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in  Sydney , you will help make a positive impact on someone?s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This is an exciting opportunity for someone with extensive workers compensation experience or Allied Health background to work with EML?s Specialised Insurance business, Hospitality Industry Insurance (HII). We provide industry specific workers compensation insurance to over 1600 accommodation hotels, pubs, and clubs. This unique portfolio provides ... Click here to view more detail / apply for Technical & Injury Management Specialist

About the role:
We are seeking an experienced Head of Account Management to lead our account management team. This role focuses on partnering with our SME clients, whilst building our capability for our Enterprise clients. You will develop and execute strategies for increased product utilisation,  client retention, and account growth.
This is an exciting opportunity for a client focussed sales leader looking to make their mark on a growing ASX listed business. We're growing fast and are seeking an experienced Head of Account Management with previous experience in a SaaS environment to help us with our ambitious growth plans.
About us:  
Making a meaningful difference with mission-critical software that empowers communities to thrive.
ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve
... Click here to view more detail / apply for Head of Account Management

Our Mission to find talent is simple: We seek thoughtful, caring, and forward-thinking people who will inspire, collaborate, and strive to achieve our fundamental cause - do all the good we can and we use our hotels as a platform for change.
 
About 1 Hotel Melbourne:   Opening Early 2025 - Nestled along the serene Yarra River, 1 Hotel Melbourne offers breath-taking waterfront vistas and access to a 3,500-square-meter public park. Located in the vibrant North bank of Melbourne's CBD, our hotel embodies the seamless blend of rich cultural heritage and contemporary trends. Catering to discerning travellers seeking high-end accommodations, dining, and entertainment, 1 Hotel Melbourne is set to redefine luxury in Australia.
 
We are now hiring a   Director of Revenue Management   who will work closely with our Managing Director and support the guidance committee of the hotel to


... Click here to view more detail / apply for Director of Revenue Management

The contracted staff shall work closely with another support team to ensure allowance payment timeliness and accuracy, investigate/address any allowance payment operational issues, and execute/monitor allowance payment system interface jobs between the system and another interfacing system till successful payment.

The contracted staff shall be responsible for the following:

· Support payroll processing for allowances.

· Perform pre-payroll checks for allowances.

· Ensure successful analysis of allowances payment before payroll processing every month.

· Support users in data profiling for allowance payments.

· Ensure payment accuracy for allowances.

· Detect possible data quality exceptions and communicate these issues to users effectively.

· Review system logs to ensure no unauthorised transactions.

· Detect and highlight possible unauthorised transactions.

· Track issues and follow-up.

· Provide any other details requested by the Authority to support payment accuracy and timeliness.

· Propose, document and implement improvements to the current work processes to achieve increased efficiency and effectiveness or tighten audit issues in delivering the maintenance support services.

· Any other tasks as assigned by the Authority.

Pre-requisite for Analyst Programmer

Education Qualification

· The candidate(s) should possess at least a Diploma/Degree in Computer Science, Information System, Science, Engineering or Equivalent.

Required Competencies

· Possess knowledge in SAP HR and Payroll, with ability to perform data query via SAP programs/queries or SQL.

· Good knowledge of payroll processes and processing.

· Have strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.

· Good planning and coordination skills.

· Strong writing, verbal communication and presentation skills.

· Good team player, responsible and conscientious.

· Resourceful, independent, responsive and pro-active.

1.5 Required Working Experience

· At least 1 year of working experience in information technology or HR related.

· Experience in SAP HCM ERP is preferred.

· Experience in SAP payroll system IT operations and support is preferred.

· Experience in SG Government HCM projects and pay business domain is preferred.

Security Clearance Requirement

· The candidate is required to be a Singaporean and he/she will be subject to security clearance before commencement of service.

Pimary Functions

Provides Daily, Weekly and Monthly Sales Reports; manage B2B Portal system updates and processing uploads; Data processing and maintaining accurate Material Master & Customer Master Data; Manage SCS3 Help Inbox; Pricing uploads in PT “Promo tool” system & SAP; Additional tasks and responsibilities as directed by Senior Management

Key Roles

• Routine Daily, Weekly and Monthly Sales Reports for the following, Sales Dashboard; Backorder Report; Inventory Count; Material and Master Date Errors; Sell Out Report Retail Customers)
• Create & Maintain customer Extranet accounts suing B2B Portal
• Create, maintain & support Material Data including New Materials, Material determinations; exclusions & inclusions; Maintain Customer master data within SAP; Initiate the set-up and processing all new customers within PT.SCS3 Help; Review queries in SCS3 help inbox and ensure timely feedback & action; Escalate reoccurring issues
• Ensure all current and upcoming promotions are uploaded in a timely and acceptable manner without error within Promo Tool
• List & Contract Pricing loaded without error in SAP
• Additional tasks and responsibilities as directed by Senior Management
• Ensure all processes are followed and all incidents are reported accordingly

• Ensure participation in CIP and Leadership Training Programs as required

Primary Responsibility: 

• Responsible for performing and completing the third-party audit cycle, and conducting specific training programs.  Also responsible for providing assistance in marketing the division’s services to clients and coaching auditors under training or supervision

Secondary Responsibility: 

• Conducts and completes the whole audit cycle, either as a team member or team leader in accordance with KNOWLEDGE Global Procedures, ISO 17021-3 (QMS), ISO 17021-2 (EMS) ISO 19011 and company documented procedures.

1. Conducts desk study of the client’s quality management system
2. Prepares checklist and itinerary as guide during audit.
3. Conducts audit on site according to procedures.
4. Prepares and completes audit package.
5. Communicates with or attends to client inquiries related to the system standard where they had been qualified to audit.

• Reviews and customizes training materials, when needed, and conducts training on specific programs as determined by the Division Manager.
• Maintain and expand business with assigned accounts.
• Assists sales executives during client visits or calls, as appropriate.
• Provides coaching and performance feedback for auditors under training or supervision.
• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Raises non-conformances or findings during the closing meeting subject to review of the lead auditor.
• Completes audit reports and updates client’s files i.e. kick sheet, etc.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System.
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.

Join us as a Technology Vendor Manager

• This is an opportunity to put your specialist technology and project management skills to the test
• You’ll be responsible for coordinating the relationship with our key outsourced technology partner
• It’s a fantastic chance to hone your existing programme management skills and advance your career in this critical role

What you'll do

You’ll be responsible for the vendor management of our key partner and making sure the delivery is in line with wider programme plans and controls.

You’ll also:

• Work with the Product Management and Delivery functions to ensure that Vodeno are delivering the required software in line with Agile milestones and against a budget set out in our contractual relationship
• Track issues and progress with a view to facilitating resolution involving others as needed
• Coordinate teams across Product, Engineering, Design, Commercial, Go-to-market within Vodeno and NatWest Boxed assisting with meeting coordination and issue escalation
• Recommend process improvement to make the relationship work better

The skills you'll need

You’ll need strong experience and understand of UK Fintech - ideally within an embedded finance or BaaS context

You’ll also need:

• Proven experience with managing key outsource partners
• Strong coordination, planning, project management and admin skills
• Ability to communicate clearly and succinctly at all levels of the organisation knowing who to involve at the right time and when to escalate issues
• Able to support Finance in tracking vendor budget forecast and actual spend
• Agile and current technology ways of working expertise and confidence to recommend process improvements to accelerate delivery and facilitate the removal or roadblocks
• Firm but fair approach with suppliers and internal teams - ensuring that teams collaborate to meet working obligations in line with the Supply Agreement - an ability to spot and correct bad behaviours in order to ensure a good working relationship
• Bright outlook and ability to keep team spirits high

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team:

It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions.

What you will be doing:

• Manages global incidents across multiple data center environments to protect production systems critical to business success.
• Ensures contractual service level agreements are met in support of client and company mission-critical business requirements.
• Works across a wide array of product lines and engages various levels of management on a day to day basis.
• Develops, coordinates and promotes incident and problem management activities across the entire enterprise and takes responsibility for effective functioning of these processes across organization.
• Provides immediate response and coordination aimed at minimizing the duration of service interruptions.
• Makes decisions regarding real-time incident resolution activities and selecting client situations for executive & management escalation updates.
• Acts as a liaison between the business and technology teams for high severity incidents (priority 1 and 2 spanning across the entire enterprise and escalates as appropriate.
• Maintains trend data and metrics related to incidents and problems for clients and executive reporting.
• Recommends and documents departmental standards and procedures.
• Consults with other teams on proper integration and correlation of the incident and problem management process and their respective areas.
• Ensures effective and rapid response to major incidents.
• Reviews and recommends, as appropriate, changes to support processes to ensure continuous improvement of the incident and problem management process.
• Facilitates daily, weekly and monthly tactical meetings as well as creates incident reports as determined by business and technology needs.
• Compiles the enterprise post incident report and works with various teams in root cause analysis process to determine cause of incident.
• Other related duties assigned as needed.

• Manage and supervise a team of incident and problem managers
• Works closely with managers and other supervisors on team issues
• Serves as an escalation point for the team in managers absence.
• Resolves issues and contributes to business unit/area development.
• Exercises judgment within defined procedures and policies to determinate appropriate action

What you bring:

Considerable knowledge of incident and problem management principles, procedures and techniques with 5 to 8 years of experience.
• Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL)
• Strong knowledge of issue resolution and escalation practices
• Knowledge of FIS products and services
• Broad knowledge of IT infrastructure
• Ability to apply analysis and creative thinking when solving problems and conflict
• Ability to provide acute attention to detail
• Ability to communicate effectively to all levels within the organization
• Ability to manage multiple incident tasks simultaneously
• Conflict resolution and facilitation skills
• Decision making ability within specified parameters
• Independent and collaborative decision making
• Skilled at identifying and implementing process improvements
• Ability to effectively establish and maintain relationships across the organization
• Excellent written communication skills
• Solid business acumen and an awareness of business implications of decisions
• Demonstrated skill in timely, proactive, responsive follow-through on deliverables
• Ability to organize tasks and priorities effectively and under minimal supervision
• Proven ability to function in an environment that requires flexibility, good judgment and sound decision-making often based on limited information and/or under extreme conditions

Education Requirements:  

Bachelor’s degree in computer science, business or communication or the equivalent combination of education, training, or work experience.

What we offer you:

•  A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
•  A competitive salary and benefits
•  A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Role Description

This is a full-time on-site role for an Information Technology Service Management Manager. The Manager will be responsible for leading and managing the IT Service Management team, overseeing IT operations, ensuring incident management, and problem management. They will also be responsible for implementing and maintaining IT service management processes and procedures.

Qualifications

• Experience and /or domain knowledge on audit and compliance preferred.
• Experience in Problem Management, Incident Management, and IT Operations
• Strong knowledge of Information Technology and IT Service Management
• Experience in implementing and maintaining IT service management processes and procedures
• Excellent leadership and management skills
• Ability to work in a fast-paced and dynamic environment
• Strong communication and interpersonal skills
• Relevant certifications in IT Service Management such as ITIL, Lean IT, COBIT etc is an advantage.
• Bachelor's degree in Information Technology or related field