Total 2,571 Manager it technician job vacancies in Malaysia

• Opportunity to work on cutting edge Technologies
• Newly created role

About Our Client

With a prominent presence in the logistics and shipping industry, our client boasts extensive operations in the Asia-Pacific region and globally. Currently undergoing an expansion of their IT operations, they are actively seeking experienced Project Managers with expertise in Logistics Management Systems to drive innovation and efficiency in their growing portfolio.

Job Description

As an IT Project Manager -Logistics Management Systems/Fleet Management, you will be responsible for:

• Collaborate with business users for requirements gathering and propose solutions.
• Document specifications and manage workflows.
• Lead offshore teams, track development, and ensure quality deliverables.
• Identify and propose technical/business solutions for improvements.
• Manage change impact analysis, project tasks, and progress tracking.
• Guide pre-Users/QA Testing, provide user guides, release notes, and conduct training.
• Generate management reports for various tracks.
• Maintain/enhance application systems, improve software quality, and system performance.
• Provide ongoing maintenance and user support, collaborating with L1/L2 teams.

The Successful Applicant

• Possess a degree in Information Systems/Computer Science or an Advanced Diploma in Computer Studies or Computer Science with at least 5 years of experience in IT Project Management.
• Experience in Logistics Management Systems or Shipping applications.
• Collaborate effectively with ISD Applications, Off-Shore Development Team, and Technical teams, demonstrating strong teamwork skills.
• Exhibit shipping business knowledge.
• Hands-on experience in designing and developing applications using Java EE Platforms.
• Showcase good communication and interpersonal skills, along with creativity and the ability to multitask.

What's on Offer

You will have the opportunity to work with cutting-edge technology and tackle challenging projects that will keep you engaged and motivated. What's more, our client has an excellent track record of promoting from within, providing you with the opportunity to build a long-term career with the organization while advancing your professional goals.

Contact

Anmol Singh (Lic No: R1770409/ EA no: 18S9099)

Quote job ref

JN-112023-6246739

Phone number

+65 6533 2777

Michael Page International Pte Ltd | Registration No. 199804751N

Responsibilities

• Provide inputs and support to develop the programme management framework, templates, tools and systems to deliver cost, time and quality metrics.
• Design training programme to enable effective application of programme management framework across the organisation.
• Develop the integrated programme plan including detailed activities, resource planning, cost estimation for projects.
• Work with stakeholders to establish and gain consensus on programme goals, objectives, and deliverables.
• Oversee team management including budgets, forecasting, work allocations and staffing.
• Develop staff through ongoing coaching, mentoring and career discussions.

Requirements

• Diploma/Bachelor's Degree in IT/Engineering or related equivalent field
• 2 to 4 years of SAP HANA experiences
• Strong understanding of SAP modules and processes, with the ability to analyse and interpret complex business requirements.
• SAP Certifications is a big plus but not mandatory.

Interested candidates who wish to apply for the advertised position, please click APPLY to submit your resume.

EA License: 13C6305

Reg. No.: R22108000

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use, or disclose your personal information for purpose in connection with the services provided by us.

About the Organization

The organization, owned by the Singapore government, is tasked with overseeing the strategic growth and administration of public healthcare facilities in the country, encompassing hospitals, polyclinics, and specialized centers. Its mandate involves enacting measures and programs to enhance healthcare provision, increase accessibility, and foster innovation within the industry. Its primary objective is to maintain an efficient, sustainable healthcare system that delivers top-notch care to the residents of Singapore.

Responsibilities

Your responsibilities will include but is not limited to:

• Drive IT audits, advisory, and investigation work
• Plan, perform, and lead audits of complex systems and operations
• Deliver high-quality and efficient audit and advisory services
• Review operating systems, database security, and IT operational controls
• Coach and develop team members, manage IT auditors' performance and training
• Establish and maintain key business relationships with internal and external auditors
• Communicate IT audit findings to Audit Committee and Senior Management
• Present IT, Operations, and cybersecurity observations to senior management
• Evaluate IT application systems including business and clinical systems supporting hospital operations
• Assess application controls and review access controls, including SAP Authorization
• Utilize Data Analytics to identify improvements in application design and business processes
• Participate in System Development Life Cycle (SDLC) reviews to advise on security and control features
• Review system availability, IT infrastructure setup, and disaster recovery readiness.
• Ensure staff compliance with Audit Procedures and manage resources and projects to meet internal audit plan

The Successful Candidates

• A degree with recognizable university in Information Technology or Computer Science
• IT audit experience in either external or internal capacities, preferably with audit consulting firms or principal corporations
• A plus should you come with experience in IT security implementation from various backgrounds such as in-house, Service Integrator (SI), or consulting firms
• Demonstrated track record in delivering internal audit and advisory projects, including the ability to evaluate IT internal controls and suggest improvements
• Deep understanding of complex business and IT processes and their associated risks
• Resourceful with strong interpersonal, communication, and leadership skills, able to work both independently and collaboratively within a team
• A plus should you come with various professional certifications in the fields of information technology, cybersecurity, project management, or agile methodologies
• A plus should you come with knowledge of a range of technologies including Microsoft, open source (e.g., Linux), SAP HANA, OBIEE, SQL, RPA (e.g., UI Path), Oracle, cloud hosting, behavioral analytics, datacenter operations, or SaaS (Software as a Service)

What’s in it for You

• Be part of a company that put its effort for the wellbeing of Singapore residents
• At the forefront of its transformative mission for the better future of the healthcare system
• Stable company, job security, and work-life balance available

RGF Privacy Policy - https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep

JO Reference

JO-240425-350624

• Successfully delivering complex multi-stream IT projects on time and within budget.
  Project management certification (e.g., PMP, PRINCE2).
  Experience governing a portfolio of programs and projects.
  Experience working in a consulting role (reputable firm).
  Experience dealing with stakeholders of various levels.
  Experience with presales, understanding of the various deal constructs and subcontracting models.
• Qualifications:Knowledge of IT infrastructure (cloud and on-premises), systems development lifecycles, and software development methodologies.
  Strong leadership and team management skills, with the ability to motivate, guide and manage cross-functional teams (internal and external, including subcontractors/vendors).
  Ability to manage multiple projects simultaneously and prioritize tasks effectively.
  Familiarity with ITIL (Information Technology Infrastructure Library) practices.
  Understanding of cloud technologies and migrations.
  Knowledge of cybersecurity principles and best practices.
  Understanding IT solution architecture, system integration or back-end development.
• Oversee the planning, execution, and delivery of complex IT projects within our organization. You will collaborate with various stakeholders, including business leaders, technical teams, and external vendors, to ensure successful project outcomes.
• Lead the end-to-end project management lifecycle, including project planning, resource allocation, progress tracking, risk and issues management, and project closure.
• Develop and maintain project plans, timelines, and budgets, ensuring adherence to project goals and objectives.
• Coordinate with cross-functional teams to identify project requirements, dependencies, and risks, and create mitigation plans accordingly.
• Communicate effectively with stakeholders to set project expectations, provide regular updates, and manage changes in project scope, schedule, or budget.
• Foster a collaborative and high-performing team environment, motivating and inspiring team members to achieve project milestones and deliverables.
• Facilitate effective communication and collaboration between technical and non-technical stakeholders to ensure project alignment and success.
• Monitor project progress and performance using appropriate metrics and reporting mechanisms and take corrective actions as necessary.
• Conduct thorough project evaluations, capturing lessons learned and implementing best practices for future projects.
• Stay updated on emerging technologies, industry trends, and project management methodologies to drive continuous improvement in project delivery.

RESPONSIBILITIES:

• Act as IT business partner to engage with users across different function to align technology to business
• Handle project related matters and ensure it complies with the internal policies
• Develop project plans, work estimates, financial budget and timelines. Monitor performance to ensure that financials and staffing for the project are on schedule.
• Research and plan constant improvements to the existing systems and ensure high availability of critical systems
• Provide leadership in people management, vendor management, including contract negotiation, service improvement, consultation and effective solutions
• Passion for technology, stay abreast in IT trends and seize digital opportunities for business
• Experience in working with cloud technologies or Azure/AWS platform- Act as IT business partner to engage with users across different function to align technology to business
• Handle project related matters and ensure it complies with the internal policies
• Develop project plans, work estimates, financial budget and timelines. Monitor performance to ensure that financials and staffing for the project are on schedule.
• Research and plan constant improvements to the existing systems and ensure high availability of critical systems
• Provide leadership in people management, vendor management, including contract negotiation, service improvement, consultation and effective solutions
• Passion for technology, stay abreast in IT trends and seize digital opportunities for business
• Experience in working with cloud technologies or Azure/AWS platform

REQUIREMENTS:

• 3 years of people management and leadership experience
• 8 years of successful project delivery experience in .net/Java/RPA projects
• Singaporean/PR
• PMP/Scrum certification
• Vendor management
• Good functional, inter-personal and stakeholder management skills

Interested candidates are requested to send their resumes in MS Word format to subashree@vectorsearch.com.sg

Your new company
Hays are working with a public sector organisation based in between Bristol and Bath to support them in the recruitment for a permanent IT infrastructure team lead vacancy. The salary on offer is just shy of £53,000pa and the role offers hybrid working 1 day on site per week. The role also offers a fantastic benefits package including flexible working hours (can accrue holiday), 26 days standard holiday with the option to buy more & enhanced pension 8% employer contribution & more.
Your new role
In the role you will join a large enterprise IT environment and manage a technical team of 10 people. The team consists of network, server and VOIP engineers. This is an exciting time to join with large digital transformation and IT modernisation services programmes ongoing. You'll support the IT service delivery manager and head of IT services across various projects, BAU and strategic work. You'll provide day to day leadership of the team and play a critical role in the IT services department.
What you'll need to succeed
To be considered for this role, you will need to have management experience ideally a similar team (network, server, infrastructure, cloud, VOIP etc). Ideally, you will have worked in a large IT enterprise environment and preferably have public sector experience. You will need to be able to engage with senior stakeholders outside of the IT directorate and work with 3rd party suppliers. Technical knowledge will be beneficial, but you won't need to have engineer-level experience & knowledge.
What you'll get in return
In return, you will work for a great organisation and join at an exciting time. You'll play a critical role in the ambitious IT modernisation and service improvement plans and work with a great team. You'll receive a salary up to £52,677 and enjoy very flexible working arrangements. You'll be expected to work 1 day in the office per week and the rest can be remote. You'll receive a very competitive benefits package and an excellent work-life balance on offer.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About The Organisation
We have been engaged to work with an extremely exciting global organisation with sites across 30 countries as they look to hire an IT Change and Release Manager. This company is a market leader in the analysis of critical infrastructure and creation of solutions through innovative AI and data science. 

About The Role
As the IT Change & Release Manager, you will be responsible for:


Developing and implementing change and release management practices (including communications) to ensure operational efficiency across their client base. 
Assessing and analysing change components, scheduling, and appropriate controls. 
Leading the validation of any Change Requests and providing assurance over the end-to-end change management processes.
Coordinating patch management, release, deployment, and software upgrades. 
Identify and escalate any risks, collaborating with SMEs in the development of risk management plans, controls, and mitigation activities.

About You To ... Click here to view more detail / apply for IT Change & Release Manager

Global financial services leader is seeking a driven and strategic Senior IT Category Manager to join their growing team. In this pivotal role, you'll play a key part in shaping their IT procurement strategy, ensuring we secure the best value for our technology investments.

The incumbent will provide procurement expertise, support and leadership of end-to-end IT procurement support to business stakeholders across. Duties includes:

• Lead the development and execution of strategic sourcing plans for IT category.
• To develop, maintain and influence relationships with business stakeholders and vendors across offices and business units.
• Identify opportunities for spend optimization and risk mitigation through detailed spend analysis
• Manage supplier relationships, fostering strong communication and collaboration to ensure successful project execution.
• Develop and implement category management best practices, optimizing procurement processes for efficiency and effectiveness.
• Partner with internal stakeholders across IT and the business to understand requirements and develop solutions that meet needs.

The ideal candidate is someone who has:

• Proven experience of at least 8 years in IT procurement or category management
• Strong understanding of IT sourcing methodologies, contract negotiation techniques, and cost optimization strategies.
• Excellent communication and stakeholder management particular senior managements across APAC and beyond.

What they offer:

• The opportunity to make a significant impact on a global financial services leader.
• A collaborative and supportive work environment that fosters innovation and professional growth.
• Competitive salary and benefits package.

If you're keen on pursuing this exciting opportunity, please send a copy of your CV (word document) to dion.lee@hays.com.sg

EA Reg Number: R1987830

EA License Number: 07C3924

Company Registration No: 200609504D

Role Overview:

As the Deputy General Manager (IT) for the Singapore office, you will be responsible for overseeing three key pillars of IT: infrastructure, applications, and automation. This role is crucial in maintaining and enhancing our IT capabilities to support the company's operations effectively.

Key Responsibilities:

Infrastructure Management:

• Lead and manage the Infrastructure team consisting of 4-5 personnel.
• Ensure the stability, security, and scalability of the company's IT infrastructure.
• Oversee network operations, server management, and data center activities.

Application Management:

• Supervise the Application team responsible for SAP and other business applications.
• Collaborate with the team to enhance application performance, reliability, and user experience.
• Drive the implementation of new applications and upgrades to meet business requirements.

Automation and Business Process Management (BPM):

• Work closely with the Business side DGM and the Automation team to streamline processes and improve efficiency.
• Utilize SharePoint and other automation tools to optimize workflows and automate repetitive tasks.
• Drive continuous improvement initiatives to enhance business processes.

Stakeholder Management:

• Build strong connections with Business Units (BUs) to understand their IT needs and align IT initiatives with business objectives.
• Act as a liaison between IT and various departments to ensure effective communication and collaboration.

Change Management:

• Lead change management efforts related to IT projects and initiatives.
• Facilitate smooth transitions during system implementations, upgrades, and process changes.
• Provide guidance and support to employees to adapt to new technologies and processes.

Budget Management:

• Develop and manage the IT budget for the Singapore office, ensuring cost-effective solutions.
• Monitor expenditures and identify opportunities for cost savings without compromising quality or performance.

Qualifications and Skills:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• At least 8 years of experience in a leadership role within IT, preferably in a multinational corporation.
• Strong expertise in infrastructure management, application support, and automation technologies.
• Experience with SAP and other enterprise-level applications is highly desirable.
• Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
• Proven track record in change management and driving continuous improvement initiatives.
• Budget management experience with the ability to optimize resources effectively.

Assurity Trusted Solutions (ATS) is a reputable subsidiary of the Government Technology Agency (GovTech), dedicated to operating the National Authentication Framework (NAF) and National Certification Authority (NCA) in Singapore. Our primary focus is to establish trust in the use of digital services by providing secure and convenient identity management solutions.

We are currently seeking an experienced Senior IT Procurement Manager to join our team and contribute to our mission of enhancing Singapore's competitiveness as a trusted ICT hub for citizens and businesses.

A brief summary of your job responsibility:

• Elicit, scope and manage business requirements aligned with Government procurement strategies with application of ICT knowledge.
• Perform data analysis to enable data-driven decision on procurement strategies, supplier performance and approaches for the assigned bulk tenders. This includes research on demand and supply-related market factors to substantiate decision making.
• Manage operations of ICT bulk tender projects ensuring adherence to Government procurement processes.
• Participate in Government procurement tender and evaluation process in accordance to Government policies and procedures to meet procurement objectives with understanding of ICT industry and key players in key technical areas; provide guidance to business/technical users on specification requirements and queries.
• Draft, review and refine structure of tenders, contractual terms, and requirement specifications for ICT systems, products and services procurement.
• Advise project teams on government procurement policies and ensure compliance while meeting project needs
• Identify potential procurement risks and its implication to the project stakeholders, and propose mitigating measures to manage the risks.
• Address user clarifications to enable rapid adoption and smooth transition of participating agencies onto bulk tenders with good understanding of ICT industry key players for ICT products/services applicable to Government.
• Apply contract monitoring methods to assess suppliers’ performance, and execute contract management procedures and techniques.
• Manage suppliers (in accordance to contractual obligations) to meet stipulated service levels within scope and schedule, and perform variation and technology refresh (when necessary).
• Collaborate with project teams to ensure timely completion of procurement projects.
• Provide regular and timely project status reports to upper management and manage project timelines, stakeholders, and communications.
• Ensure compliance of ICT projects with Quality Management System (QMS) and contractual requirements.
• Conduct audit and follow-up on customers’ usage of projects.
• Perform any other duties as assigned.

To succeed in this role, you will ideally have:

• Be familiar with Government IM on Procurement.
• Minimum 5 years of relevant work experience in the ICT Industry and/or Government procurement.
• Experience in managing Cloud, Software as a Service (SaaS), and/or AGILE projects will be beneficial.
• Participated in full software or product development cycles.
• Proven experience in IT business analysis.
• Experience in Project Management for Monitoring and Tracking;
• Good knowledge of ICT procurement and contract management practices;
• Ability to communicate effectively across all levels;
• Good analytical, organization and planning skills
• Ability to work collaboratively as a team player and independently as a self-motivated individual
• Excellent oral and written communication skills, with the ability to pitch ideas and influence stakeholders
• Good command of the English language, both written and spoken

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• We have flexible working hours with hybrid working arrangements.
• Contract Staff enjoys the same benefits as Permanent Employees.

IT & Telecomms
Help Desk / Support
Perth
Permanent / Full Time



We are looking for a IT Team Leader to join a dynamic business located in Osborne Park. As the IT Services Team Leader, you will play a pivotal role in leading a small team providing ongoing support to users and managing the development and maintenance of servers, ensuring systems run smoothly and securely.
 
This hands-on role will see you leading a dedicated team, liaising with senior management, and collaborating with the National IT Services team to uphold IT standards. Your expertise in IT support, stakeholder and vendor management, and team leadership will be utilised to ensure core systems are secure, reliable, and well-maintained.
 
Join a fantastic team and business within a large enterprise grade environment . 
 
Position Responsibilities:


Lead a small team


... Click here to view more detail / apply for IT Support Team Leader

Job Responsibilities:

• Orders and Revenues Management: The department manager is responsible for supervising the attainment of crucial KPIs related to orders and revenues within the department. This involves overseeing sales, monitoring orders, ensuring prompt invoicing, and effectively managing revenue streams to align with departmental and divisional objectives.
• Source for New Business: The department manager will be tasked with identifying and pursuing opportunities for new business or revenue streams. This may involve market research, networking, prospecting, and developing strategies to attract new customers or expansion of current businesses.
• Manage Staff Well-Being and Trainings: Responsible for the well-being, development, and performance of their staff. This includes providing support, coaching, and feedback to employees, as well as organizing training and development programs to enhance their skills and competencies.
• Build Positive Relationships with Customers: Cultivating positive relationships with customers is crucial for business success. Department managers play a key role in ensuring customer satisfaction, addressing concerns, and building long-term relationships that contribute to customer loyalty and retention.

Job Requirements

• Knowledge in computer science, Information Technology, Business Administration, or related field; relevant certifications (e.g., PMP, ITIL) preferred.
• Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management.
• Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs).
• Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department.
• Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions.
• Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.
• Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking and security.
• In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations.

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Description

1) Evaluate and facilitate approval of IT Funding proposals

• Evaluate InfoComm Technology project/programme proposals submitted to request funding approval of IT funds.
• Ensure Funding requests are aligned to organisations strategic direction and Digital Masterplan.
• Evaluate project/programme outcome as committed in previous funding proposals for new requests for IT Funding revisions or timeline extensions.
• Apply for Central Digitalisation Budget for strategic IT projects as directed by CIO.
• Front queries from Infocomm Review Committee (PSIRC) Secretariat CDB Secretariat for relevant IT projects.
• Monitor and update principals on the development progress of the IT projects and utilization of IT funds.
• Refine IT funding proposal workflows, templates and processes to meet service level.
• Develop and refine IT cost norm for projects under his/her care.

2) Review, formulate and assess policy positions in relation to the financing and use of IT.

• Assess policies and plans proposed by institutions within the organisation in relation to digital financing.
• Craft responses to various divisions and entities in relation to these policies and plans.

3) Support IT funding proposal evaluation process and platforms and support the Steering Committee to evaluate IT funding proposals

• Secretariat Team to Steering Committee meeting to review IT funding proposals i.e. schedule the funding requests, plan and organise the SC meetings, check on quality of submissions, prepare background information and to write meeting notes.
• Handle queries on IT governance processes to guide submissions.
• Seek and consolidate inputs from the relevant stakeholders on the IT funding proposals.
• Guide the requesting team to put up sound Cost-Benefit analysis (CBA) computation and Key Performance indicators (KPI) in the funding proposals.
• Participate in IT funding proposals reviews, put up staff views, consolidate reviewers’ views to put up final recommendations.
• Prepare dashboard reports and manage repository documentations, and frequently asked questions and manage intranet knowledge base on IT funding proposal submission instructions and training materials.

Requirements

• Bachelors degree related to Economics, or Computer Science.
• At least 5 years’ work experience in IT fuding with a good understanding of IT and IT product life cycles.
• Experience with cost-benefit analysis and risk assessment for IT projects.
• Familiarity with agile methodology, cloud computing, data analysis, Gen AI.
• Excellent communications skills, especially writing skills.

Assuming overall responsibility for the design and implementation of the IT infrastructure for the company’s vessels

Responsibilities:

• Leading a team of Vessel IT Support Engineers tasked with delivering remote support to vessels, their crews, and providing on-site assistance when required.
• Installing, configuring, and troubleshooting a variety of hardware and software components, including physical/virtual machines, laptops, printers, mobile devices, tablets, server/storage systems, and network equipment.
• Continuously monitoring system performance to ensure availability and reliability.
• Managing IT security measures and backup solutions.
• Collaborating with vendors, email service providers, and other IT professionals to address issues and handle new tasks as they arise.
• Offering after-hours and weekend support as part of an on-call rotation.
• Coordinating efforts with the onshore team to promote and enforce governance and compliance with IT policies, procedures, and guidelines.
• Supporting vessel audits when necessary.

Job Requirements:

• Possession of a degree in Computer Science or an equivalent field.
• A minimum of 5 years of relevant experience in vessel IT/OT.
• Proficiency in the deployment and maintenance of Vessel Sat-Com, PMS, Safety, Crewing applications, as well as vessel-related IT infrastructure, security, mail systems, and communication solutions.
• Familiarity with Airtime, Navigation, and other communication systems is essential.
• Knowledge of Microsoft Operating Systems and Applications (Office 365, MS Windows server), with certifications being a valuable addition.
• Exposure to cyber security solutions, including their implementation and support.
• Skills in hardware troubleshooting, data cabling, and Wi-Fi infrastructure.
• Understanding of ship automation systems is a significant advantage.

Customer Experience

• To build service relationships with clients.
• Single point of contract (SPOC) on operations matters.
• Oversee day-to-day fault management for critical/esclated incidents (24x7 on escalation call).
• Take ownership in handling and managing fault outages.
• Provide regular updates and ensure timely fault resolution for critical/escalated incident.
• Investigate outages and prepare RFO with recommendation on corrective and improvement action plans.
• Overseeing the entire planned maintenance cycle for customer's critical services.
• Develop customized processes and support to meet customers' special needs.

Service Level

• To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
• Conduct monthly network performance review that basically covers the following:
• Previous meeting minutes.
• Present monthly network availability report.
• Develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc.
• Update or review any improvement plan.
• Recommend network enhancement initiatives.

Service Improvement

• Continuously look for new ways to improve the technical and customer relationship grade of services to improve customer satisfaction.

Skills for Success:

• Diploma / Degree in Computer Science / Engineering or equivalent.
• 2-3 years in the Telecommunications industry in the Operational and/or Service Delivery field.
• Knowledge in Network Protocol and Networking WAN technologies(e.g.: Network Protocol: OSPF, BGP, etc).
  (e.g.: WAN technologies: Leased Line, MPLS, VPN, Internet, Metho Ethernet, SD WAN, NFV, Clouds, Security etc).
  
• ITIL v3 Foundations certification.
• CCNA and Lean Six Sigma is an added advantage.
• Experience in corporate teleommunications and networking are added advantage.
• Service management experience preferred.
• Experience in customer service environment.
• Have a passion for customer service and possess excellent customer handling skills.
• Possess commercial and business awareness.
• Possess interpersonal and communication skills in a multicultural environment.
• Good at planning and organization.
• Independent and capable of decision making and problem solving.
• Highly motivated and able to work independently under pressure.
• Good communication and written skills in English.
• Good in report writing and presentation skill.