Total 53 Manager it technician job vacancies in D09 Cairnhill, Orchard, River Valley

Responsibilities

• Lead IT Infrastructure team in providing day-to-day desktop support and manage inhouse and outsourced IT team.
• Project Management - Plan and lead IT projects, define and execute roadmaps for IT Infrastructure.
• Vendor management in ensuring outsourced vendor’s adherence to SLA.
• Render technical support and advice to subsidiaries, work with subsidiaries IT to align with group IT direction.
• Periodic update of IT matters to Head of IT/ERP and CFO.
• Recommend/Implement IT system to fulfil business requirement.
• Review reports and necessary investigations.
• Asset Management, Cyber Security Awareness Training, Outsource Infrastructure Management.
• Network monitoring/ O365 admin centre management/ Investigate on PRTG/ Firewall/ security alerts - Level 2
• Support for server / Infra support (Level 2), Office 365 management (Level 2).
• Any other task as assigned.

Requirements

• Minimum Diploma in Computer Science / Information Technology or equivalent.
• At least 5 years of relevant working experience
• People management skills and team player.
• Analytical Skills and problem solving.
• Able to work well with people from different cultures and geographical locations.
• PMP, Cybersecurity, CCNA, Vmware Certification will be an added advantage.

Job Responsibilities:
• Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities.

• Present and explain proposals, reports and findings to clients.

• Recruit employees, assign, direct, and evaluate their work, and oversee the development and maintenance of staff competence.

• Analyze technology, resource needs and market demand, to plan and assess the feasibility of projects.

• Confer with management, production and marketing staff to discuss project specifications and procedures.

• Review and recommend or approve contracts and cost estimates.

• Direct, review and approve product designs and changes.

• Consult or negotiate with clients to prepare project specifications.

Skills:
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.

• Expert ability to work independently and manage one’s time.

• Expert leadership and mentoring skills necessary to provide support and constructive performance feedback.

• Expert knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.

• Expert knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.

• Expert knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, Visio etc.

Education/Experience:
• Bachelor's degree in business administration or a related field.
• PMI or PMP certification preferred.
• 10+ years experience required.

Customer Experience

• To build service relationships with clients.
• Single point of contract (SPOC) on operations matters.
• Oversee day-to-day fault management for critical/esclated incidents (24x7 on escalation call).
• Take ownership in handling and managing fault outages.
• Provide regular updates and ensure timely fault resolution for critical/escalated incident.
• Investigate outages and prepare RFO with recommendation on corrective and improvement action plans.
• Overseeing the entire planned maintenance cycle for customer's critical services.
• Develop customized processes and support to meet customers' special needs.

Service Level

• To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
• Conduct monthly network performance review that basically covers the following:
• Previous meeting minutes.
• Present monthly network availability report.
• Develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc.
• Update or review any improvement plan.
• Recommend network enhancement initiatives.

Service Improvement

• Continuously look for new ways to improve the technical and customer relationship grade of services to improve customer satisfaction.

Skills for Success:

• Diploma / Degree in Computer Science / Engineering or equivalent.
• 2-3 years in the Telecommunications industry in the Operational and/or Service Delivery field.
• Knowledge in Network Protocol and Networking WAN technologies(e.g.: Network Protocol: OSPF, BGP, etc).
  (e.g.: WAN technologies: Leased Line, MPLS, VPN, Internet, Metho Ethernet, SD WAN, NFV, Clouds, Security etc).
  
• ITIL v3 Foundations certification.
• CCNA and Lean Six Sigma is an added advantage.
• Experience in corporate teleommunications and networking are added advantage.
• Service management experience preferred.
• Experience in customer service environment.
• Have a passion for customer service and possess excellent customer handling skills.
• Possess commercial and business awareness.
• Possess interpersonal and communication skills in a multicultural environment.
• Good at planning and organization.
• Independent and capable of decision making and problem solving.
• Highly motivated and able to work independently under pressure.
• Good communication and written skills in English.
• Good in report writing and presentation skill.

Orchard Road Presbyterian Church (ORPC) is a family-oriented church with members from all over Singapore. We are a multi-generational church with 1000+ worshippers from all walks of life. Founded in 1856, our Church has a history which spans over 165 years. Our church is very centrally located next to the Dhoby Ghaut MRT interchange.

We are prayerfully seeking a suitable individual to provide digital and IT support to our church.

POSITION: IT EXECUTIVE / IT ASSISTANT MANAGER

Reporting to the Church Office Manager, as an IT Executive / IT Assistant Manager, you will be responsible for overseeing and managing the digital and IT operations of the church. The position designation will depend on the experience of the individual we recruit. You will work closely with the pastoral, admin and lay leaders. You will manage and optimize the church's digital platforms, systems, and infrastructure to enhance productivity, efficiency, and performance.

DUTIES AND RESPONSIBILITIES:

1. Develop and implement IT policies, procedures, and best practices to ensure data security, system stability, and operational efficiency. Provide technical support and resolve IT-related issues in a timely manner.
2. Work with external vendors, partners, and agencies to manage digital and IT-related projects, services, and contracts. Evaluate and select vendors based on their expertise, capabilities, and cost-effectiveness. Monitor vendor performance and ensure compliance with contractual agreements.
3. Foster a positive work culture that encourages collaboration, creativity, and continuous learning.
4. Liaise with various ministries on their expenditure of digital and IT.
5. Keep and update a record of the church Digital, AV and IT assets and equipment listing including coordinate periodic physical verification of assets and monitoring of items for write-off. Check and verify the accuracy of all invoices and claims for payments for purchased digital and IT services.
6. Assist in the effective and efficient running of the church office and sharing in some of the general office duties as assigned.

QUALIFICATIONS, EXPERIENCE AND SKILLS:

1. Bachelor’s degree or diploma in Computer Science, Information Technology, or related field.
2. At least 5 years of relevant experience in IT management, preferably in an enterprise environment.
3. Good knowledge of digital marketing principles, platforms, and tools, including website development, social media management would be advantageous but not mandatory.
4. Good understanding of IT infrastructure, systems, and security.
5. Project management skills, with the ability to plan, execute, and monitor projects.
6. Good communication and interpersonal skills, with the ability to collaborate and communicate effectively with stakeholders.
7. Leadership skills, with the ability to motivate, inspire, and guide a team towards achieving common goals.
8. Ability to adapt to a fast-paced, changing environment and drive innovation and change. Professional certifications in digital marketing, IT management, or related fields are a plus.

OTHER REQUIREMENTS:

• Comfortable and discrete in handling confidential and sensitive information (PDPA).
• Committed to standing as a moral and upstanding representative of the church community.

Please send your full resume to:

Orchard Road Presbyterian Church

3 Orchard Road

Singapore 238825

Attention: Diane Tee, Church Office Manager

or email to her at dianetee@orpc.org.sg

Only shortlisted candidates will be notified.

Customer Experience

• To build service relationships with clients.
• Single point of contract (SPOC) on operations matters.
• Oversee day-to-day fault management for critical/esclated incidents (24x7 on escalation call).
• Take ownership in handling and managing fault outages.
• Provide regular updates and ensure timely fault resolution for critical/escalated incident.
• Investigate outages and prepare RFO with recommendation on corrective and improvement action plans.
• Overseeing the entire planned maintenance cycle for customer's critical services.
• Develop customized processes and support to meet customers' special needs.

Service Level

• To manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved.
• Conduct monthly network performance review that basically covers the following:
• Previous meeting minutes.
• Present monthly network availability report.
• Develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc.
• Update or review any improvement plan.
• Recommend network enhancement initiatives.

Service Improvement

• Continuously look for new ways to improve the technical and customer relationship grade of services to improve customer satisfaction.

Skills for Success:

• Diploma / Degree in Computer Science / Engineering or equivalent.
• 2-3 years in the Telecommunications industry in the Operational and/or Service Delivery field.
• Knowledge in Network Protocol and Networking WAN technologies(e.g.: Network Protocol: OSPF, BGP, etc).
  (e.g.: WAN technologies: Leased Line, MPLS, VPN, Internet, Metho Ethernet, SD WAN, NFV, Clouds, Security etc).
  
• ITIL v3 Foundations certification.
• CCNA and Lean Six Sigma is an added advantage.
• Experience in corporate teleommunications and networking are added advantage.
• Service management experience preferred.
• Experience in customer service environment.
• Have a passion for customer service and possess excellent customer handling skills.
• Possess commercial and business awareness.
• Possess interpersonal and communication skills in a multicultural environment.
• Good at planning and organization.
• Independent and capable of decision making and problem solving.
• Highly motivated and able to work independently under pressure.
• Good communication and written skills in English.
• Good in report writing and presentation skill.

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Clarify the needs of the client and translate them into rigorous requirement lists
• Identify standard and project specific deliverables, key assumptions, follow and mitigate risks and issues
• Anticipate early in the project any compliance / regulatory requirement and start informing stakeholders of such risk and measure their impact
• Define, measure and report project KPI with right level of information
• Identify right resource within teams and constitute / coordinate project team members
• Report or escalate any important risk and issues to Sponsor and local management for appropriate action
• Create, review or adapt when necessary existing processes to make them more relevant, efficient and optimal
• Communicate to Sponsor any change with right level of information and manage to get his approval
• Follow, report budget actual/forecast to project stakeholders and local management
• Set relevant control in place to ensure that what has been delivered meets requirements validated
• Manage and document the project hand over with production teams
• Continuously improve project management toolkits and methodologies

Job Qualification

This position requires a minimum of 5 years of relevant experiences, ideally in a CIB banking environment.

Functional

• Expertise in project cycle management and methodology
• Ability to anticipate, manage risks
• Hands on knowledge and understanding of Infrastructure main components
• Strong project management experience with ability to work on multiple projects at the same time
• PMP or other certification would be a plus

Technical

• Practical knowledge of virtual technologies in batches and SAN environment
• Experience in Network, Security, Storage, Database, Workplace, Telecom projects
• Strong MS Project and Office suite
• High level understanding of software development will be a plus

Other Professional Skills and Mindset

• High organizational skills including time management
• Excellent verbal and written communication across all levels of the organization
• Team player mindset
• Able to cope with multiple technologies, environment and teams, with high pressure
• Good influencing, negotiation, conflict resolution and data analysis skills
• French speaking will be a plus.

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

We are looking for an IT Operations (IT Ops) Manager to manage our IT infrastructure, oversee daily IT operations, manage resources, and drive continuous improvements.

Key Responsibilities:

• Oversee the daily operation and maintenance of IT infrastructure including network, systems, software and application, data storage and backup, and security.
• Serve as single point of contact for all matters related to IT operations and helpdesk.
• Conduct IT training for end users.
• Manage IT assets procurement and inventory, including tracking and disposal.
• Manage vendors and oversee project/maintenance service contracts as well as software licenses.
• Develop and maintain the IT policies. Lead the implementation of IT policies and standard operating procedures.
• Lead the IT disaster recovery and IT/data incident management.
• Lead the digitalisation efforts in the infrastructure domain.
• Manage IT projects as assigned.
• Assist in budget planning and paper writing.
• Supports the department in any other responsibilities that may be assigned from time to time.

Requirements:

• Degree with at least 3 years or diploma with at least 5 years in ITOps management, and:
• Strong understanding of IT infrastructure and operations principles.
• Excellent communication and problem-solving skills.
• Able to work independently and prioritise multiple tasks.
• Experience with cloud-based IT infrastructure.
• Project management experience.
• Budget management experience.
• ITIL certification or related a plus.

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Clarify the needs of the client and translate them into rigorous requirement lists
• Identify standard and project specific deliverables, key assumptions, follow and mitigate risks and issues
• Anticipate early in the project any compliance / regulatory requirement and start informing stakeholders of such risk and measure their impact
• Define, measure and report project KPI with right level of information
• Identify right resource within teams and constitute / coordinate project team members
• Report or escalate any important risk and issues to Sponsor and local management for appropriate action
• Create, review or adapt when necessary existing processes to make them more relevant, efficient and optimal
• Communicate to Sponsor any change with right level of information and manage to get his approval
• Follow, report budget actual/forecast to project stakeholders and local management
• Set relevant control in place to ensure that what has been delivered meets requirements validated
• Manage and document the project hand over with production teams
• Continuously improve project management toolkits and methodologies

Job Qualification

This position requires a minimum of 5 years of relevant experiences, ideally in a CIB banking environment.

Functional

• Expertise in project cycle management and methodology
• Ability to anticipate, manage risks
• Hands on knowledge and understanding of Infrastructure main components
• Strong project management experience with ability to work on multiple projects at the same time
• PMP or other certification would be a plus

Technical

• Practical knowledge of virtual technologies in batches and SAN environment
• Experience in Network, Security, Storage, Database, Workplace, Telecom projects
• Strong MS Project and Office suite
• High level understanding of software development will be a plus

Other Professional Skills and Mindset

• High organizational skills including time management
• Excellent verbal and written communication across all levels of the organization
• Team player mindset
• Able to cope with multiple technologies, environment and teams, with high pressure
• Good influencing, negotiation, conflict resolution and data analysis skills
• French speaking will be a plus.

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

Job Description & Requirements

• To prospect, qualify, develop new IT business opportunities with existing, potential new clients and vertical industries (business domain) for products, solutions and services to develop access strategy to initiate contact, to identify and understand their pain-point and to tailor solutions and services.
• To recognize opportunities and increase sales in IT & Digital services, solutions and products to existing and potential new clients.
• To support hiring and resources to ensure IT business continuity
• To implement effective and consistent sales processes. Drive sales process leadership from contact through strategy, proposal, presentation & successful conclusion for IT & Digital services within a defined market.
• To manage and develop major and critical customer accounts and coordinate the management of account management support when needed.
• To maintain client relationship post-sale as account management to ensure satisfaction, ensure delivery against subsequent work order activity and identify additional opportunity within account based on evolving needs of client over the longer term.
• To work well with Operation/Delivery Teams and other relevant stake holders for the account management and smooth service delivery.
• Any other ad-hoc duties as assigned by supervisor

Requirements:

• Degree or Diploma holders in Business, Marketing, or any IT-related discipline.
• Having 1 - 2 years of working experience in Sales and Business Development in IT Services industry and B2B sales.
• Excellent interpersonal communication, teamwork, good presentation skills.
• Proficient in Microsoft Office suite

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Liaise and collaborate with stakeholders (IT teams and business users) to analyze information needs and functional requirements and deliver the following artifacts: detailed functional specifications, use cases, test strategy and test cases (including entry and exit criteria)
• Prepare, maintain and communicate the above mentioned functional documentation
• Analyze and transform business requirements into solutions with the help of Development teams.
• Plan, prepare and execute the testing strategy and tests (SIT) of the overall developed solutions
• Deliver fully tested products on-time, up to production deployment.
• Follow up and support User Acceptance Tests (UAT)
• Support the project planning, schedules and milestones in coordination with project teams
• Report status to project stakeholders
• Report and escalate key risks, and issues
• Prepare and maintain the application user guide
• Provide L2/L3 support on production incidents

Job Qualification

This position requires relevant experiences as an IT Business Analyst supporting the development of enterprise wide complex information systems within major organizations, ideally in a banking environment. The level of detail of the knowledge will be assessed considering the seniority of the candidate.

Mandatory

• Hands-on experience of coordination between the IT business lines and IT team (various locations) and as primary functional support for development teams
• Knowledge in project cycle methodologies and management
• Knowledge in software development life cycle and software testing life cycle
• Good experience in managing small to medium-sized projects (iterative or agile).
• Strong ability to interpret business needs and translate them into requirements
• Experience in writing test documents and performing functional tests
• Ability to anticipate risks
• Identify and determine enhancements to improve business processes and to mitigate/reduce risks
• Strong experience in working with Microsoft Office tools (including MS Project).
• Proficient in SQL database queries
• Ability to prepare dataset for analysis and validation purposes

Nice to Have

• Knowledge of performance testing and associated tools
• Ability to speak or understand French

Other Professional Skills and Mind-set

• Strong analytical and problem solving skills
• Proactive style of working
• Strong communication (written, and verbal) and organizational skills
• Ability to multi-task and work independently with minimal supervision
• Team player mindset
• Understanding and respect of cultural diversity

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

Job Description

As an IT Manager in the finance industry, you will be responsible for overseeing and managing the technological infrastructure and systems within a financial organization. Your role is crucial in ensuring the efficiency, security, and compliance of all IT operations to support the business objectives and maintain a competitive edge in the market.

Responsibilities

Strategic Planning:

Develop and implement IT strategies aligned with the overall business objectives of the finance organization. Identify opportunities for technological advancements to enhance operational efficiency and effectiveness. Identifying critical security operations metrics and implementing necessary improvements to create solid security practices.

Infrastructure Management:

Oversee the maintenance, upgrade, and optimization of the IT infrastructure, including networks, servers, databases, and software applications. Ensure seamless integration and compatibility of systems to support daily operations. Actively monitoring emerging threats and security technologies. (vulnerability management, investigation, reporting and security monitoring, incident response).

Security and Compliance:

Implement and maintain robust security measures to protect sensitive financial data and customer information. Stay abreast of industry regulations and compliance requirements (e.g., GDPR, PCI-DSS) and ensure adherence across all IT processes and systems. Design and implement IT Security Operations framework and ensure that the policies, controls, and procedures are effective and operationally sound.

Risk Management:

Identify potential risks and vulnerabilities in the IT environment and develop strategies to mitigate them effectively. Implement backup and disaster recovery plans to minimize downtime and data loss in case of emergencies. Provide management oversight for the identification, triage and response of events or incidents of apparent security breaches.

Vendor Management:

Evaluate and select external vendors and service providers for IT solutions and services. Negotiate contracts and agreements to ensure cost-effectiveness and quality delivery of products and services.

Budgeting and Cost Control: Develop and manage the IT budget, ensuring optimal allocation of resources to support business initiatives while maintaining cost efficiency. Monitor expenses and identify opportunities for cost-saving measures.

Stakeholder Communication:

Collaborate with key stakeholders across departments to understand their IT needs and requirements. Communicate IT initiatives, project updates, and system enhancements effectively to ensure alignment with business goals and objectives.

Training and Education:

Train and educate internal staff, other departments, and/or external business partners on SOC management and procedures. Work closely with internal stakeholders to identify and implement necessary changes, that bring about improvements and efficiencies, ensuring that solid security practices within the organization are upheld.

Qualifications

• Diploma/Bachelor's degree in Computer Science, Information Technology, or related field. Master's degree or relevant certifications (e.g., CISSP, PMP) preferred.
• Proven experience in IT management roles within the finance industry, with a strong understanding of financial systems and regulations.
• In-depth knowledge of IT infrastructure, including networks, servers, storage, and cloud technologies.
• Proficiency in cybersecurity principles and best practices, with experience implementing security measures in a financial environment.
• Excellent leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Strong analytical and problem-solving abilities, with a strategic mindset to drive innovation and continuous improvement.
• Experience in vendor management, budgeting, and project management.

Job Responsibilities:
• Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities.

• Present and explain proposals, reports and findings to clients.

• Recruit employees, assign, direct, and evaluate their work, and oversee the development and maintenance of staff competence.

• Analyze technology, resource needs and market demand, to plan and assess the feasibility of projects.

• Confer with management, production and marketing staff to discuss project specifications and procedures.

• Review and recommend or approve contracts and cost estimates.

• Direct, review and approve product designs and changes.

• Consult or negotiate with clients to prepare project specifications.

Skills:
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.

• Expert ability to work independently and manage one’s time.

• Expert leadership and mentoring skills necessary to provide support and constructive performance feedback.

• Expert knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.

• Expert knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.

• Expert knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, Visio etc.

Education/Experience:
• Bachelor's degree in business administration or a related field.
• PMI or PMP certification preferred.
• 10+ years experience required.

YMCA of Singapore

JOB SUMMARY

• We are seeking an experienced IT leader with expertise to deliver high-quality IT solutions and services. The Head, IT will be responsible for managing IT projects, overseeing the development of IT solutions, and ensuring that IT systems align with business objectives. The role also involves managing business stakeholders and providing strategic guidance to the IT team.

RESPONSIBILITIES

• Delivery of excellent IT services to business users.
• Lead in Business Analyst role to bridge the gap between business and IT teams to deliver strategic and improved technical solutions.
• Lead the management of IT Policies and operating procedures, risks and compliances strategies, Cybersecurity, IT Data Recovery, BCP, access controls and IT Audits.
• Lead the development and review of Data Governance and Data Protection policies and processes to ensure compliance with the PDPA requirements.
• Lead and manage a team to achieve organisational and departmental objectives.
• Develop, manage, and track IT budget, procurement, and asset lifecycle.
• Any other tasks or projects as assigned by superior or management.

JOB REQUIREMENTS

• Degree Holder with 8 years' relevant working experience.
• Good understanding of IT management processes, technology risks and internal controls.
• Strong leadership skills, pro-active, excellent problem-solving abilities and analytical skill and able to drive and deliver quality work.
• Team player & good interpersonal skills.
• Good written and verbal communication and presentation skills.

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Liaise and collaborate with stakeholders (IT teams and business users) to analyze information needs and functional requirements and deliver the following artifacts: detailed functional specifications, use cases, test strategy and test cases (including entry and exit criteria)
• Prepare, maintain and communicate the above mentioned functional documentation
• Analyze and transform business requirements into solutions with the help of Development teams.
• Plan, prepare and execute the testing strategy and tests (SIT) of the overall developed solutions
• Deliver fully tested products on-time, up to production deployment.
• Follow up and support User Acceptance Tests (UAT)
• Support the project planning, schedules and milestones in coordination with project teams
• Report status to project stakeholders
• Report and escalate key risks, and issues
• Prepare and maintain the application user guide
• Provide L2/L3 support on production incidents

Job Qualification

This position requires relevant experiences as an IT Business Analyst supporting the development of enterprise wide complex information systems within major organizations, ideally in a banking environment. The level of detail of the knowledge will be assessed considering the seniority of the candidate.

Mandatory

• Hands-on experience of coordination between the IT business lines and IT team (various locations) and as primary functional support for development teams
• Knowledge in project cycle methodologies and management
• Knowledge in software development life cycle and software testing life cycle
• Good experience in managing small to medium-sized projects (iterative or agile).
• Strong ability to interpret business needs and translate them into requirements
• Experience in writing test documents and performing functional tests
• Ability to anticipate risks
• Identify and determine enhancements to improve business processes and to mitigate/reduce risks
• Strong experience in working with Microsoft Office tools (including MS Project).
• Proficient in SQL database queries
• Ability to prepare dataset for analysis and validation purposes

Nice to Have

• Knowledge of performance testing and associated tools
• Ability to speak or understand French

Other Professional Skills and Mind-set

• Strong analytical and problem solving skills
• Proactive style of working
• Strong communication (written, and verbal) and organizational skills
• Ability to multi-task and work independently with minimal supervision
• Team player mindset
• Understanding and respect of cultural diversity

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Liaise and collaborate with stakeholders (IT teams and business users) to analyze information needs and functional requirements and deliver the following artifacts: detailed functional specifications, use cases, test strategy and test cases (including entry and exit criteria)
• Prepare, maintain and communicate the above mentioned functional documentation
• Analyze and transform business requirements into solutions with the help of Development teams.
• Plan, prepare and execute the testing strategy and tests (SIT) of the overall developed solutions
• Deliver fully tested products on-time, up to production deployment.
• Follow up and support User Acceptance Tests (UAT)
• Support the project planning, schedules and milestones in coordination with project teams
• Report status to project stakeholders
• Report and escalate key risks, and issues
• Prepare and maintain the application user guide
• Provide L2/L3 support on production incidents

Job Qualification

This position requires relevant experiences as an IT Business Analyst supporting the development of enterprise wide complex information systems within major organizations, ideally in a banking environment. The level of detail of the knowledge will be assessed considering the seniority of the candidate.

Mandatory

• Hands-on experience of coordination between the IT business lines and IT team (various locations) and as primary functional support for development teams
• Knowledge in project cycle methodologies and management
• Knowledge in software development life cycle and software testing life cycle
• Good experience in managing small to medium-sized projects (iterative or agile).
• Strong ability to interpret business needs and translate them into requirements
• Experience in writing test documents and performing functional tests
• Ability to anticipate risks
• Identify and determine enhancements to improve business processes and to mitigate/reduce risks
• Strong experience in working with Microsoft Office tools (including MS Project).
• Proficient in SQL database queries
• Ability to prepare dataset for analysis and validation purposes

Nice to Have

• Knowledge of performance testing and associated tools
• Ability to speak or understand French is an advantage

Other Professional Skills and Mind-set

• Strong analytical and problem solving skills
• Proactive style of working
• Strong communication (written, and verbal) and organizational skills
• Ability to multi-task and work independently with minimal supervision
• Team player mindset
• Understanding and respect of cultural diversity

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241