Total 19 Manager information technology job vacancies in Customer Service category in Malaysia

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Role Overview: To lead, coach & manage a team of Customer Service Officers (CSOs) and to monitor individual and team performance and ensure KPIs are met to achieve customer satisfaction, operational efficiency and teamwork

• To achieve individual goals, drive team performance targets & Service Levels of the Customer Service Centre
• People management – Demonstrate effectiveness in developing and coaching team members in meeting individual & team service standards, campaign targets. Directly accountable for individual appraisal and development
• Motivate and enable high performing and customer centric individuals
• Managing the flow of information within the team through coherent communication and information sharing within the team structure
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow staff
• Data Confidentiality and Data Breach prevention. Strict compliance in maintaining customer’s information securely especially with the high accessibility to customer’s sensitive information like
• Identity, Address, income status, Account holdings, Account transactions, Contact details. To ensure accuracy and compliant in all areas to prevent any data breach.
• Flexibility in work deployment and projects when business needs arise
• To proactively identify opportunities, broken journeys and process improvements within Customer Centre improving customer journeys. Support and lead operation improvement initiatives
• To handle customer’s escalation and provide effective resolution.

Requirements:

• At least 2 – 3 years of work experience while showcasing leadership qualities, preferably in a Contact Centre environment
• To be at least Dual skilled trained if not Multi Skilled trained in Banking Products and Services.
• Display strong leadership skills
• Good interpersonal skills
• Ability to champion the right culture with success
• Mature with the ability to align to management decision and execute actions effectively and efficiently
• Meticulous and patient individual with friendly disposition.
• Effective problem-solving skills

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

This role is responsible for the management and development of the Customer Relations team in order to ensure a high standard of service is always provided to both internal and external customers.

Responsibilities

• Oversee the day-to-day operation of the Customer Relations Team
• Ensure RED service standards are embedded in all our customers’ interactions
• Ensure performance key targets, SLAs and KPIs are achieved
• Ensure all stakeholder reporting is within timescales and guidelines
• Identify root cause of complaints and opportunities to take proactive measures to enhance customer experience
• Identify VOC trend and make timely recommendation on staffing and scheduling to ensure the team is adequately staffed

Working Relationships

• Direct reporting to Deputy Head of Customer Relations
• Supervisory relationship to 10 – 12 CRM / CRS
• Working relationship with:
• Business Units
• Support Units
• Client Services Managers
• Operations including Operations Managers, Team Managers and
• Customer Service Officers
• Workforce Management Team
• Training Team
• Assurance Specialist

Requirements

• 3 - 5 years’ experience managing telephony operations or online services
• Experience managing complaints across large customer base
• Experience in managing senior management and regulators
• Experience in Process Improvement Events
• Experience in leading a team of officers
• Good customer management skills
• Strong leadership skills to manage and lead different individuals who deal with challenging situations every day
• Positive, self-motivated and meticulous individual who has a clear and focused mind when handling negative customer VOC
• Ability to identify and address unstated needs of customer
• Strong focus on customers and business
• Excellent written and verbal communication skills and ability to communicate with people of different groups and levels of management
• Ability to think for the customer and not accept status quo

Apply now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

• Engage closely with sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships and grow the the practice's Professional Services business
• Define, scope and sell professional services portfolio
• Prepare SOWs or Change Orders for review by legal and deal desk
• Lead the services engagement with our customers, acting as the single point of contact, coaching customer project managers in their product journey and managing overall engagement budget
• Plan out and forecast resourcing profile, working with our resourcing function to assign the appropriately skilled resources to your customer engagements
• Implement the appropriate level of project governance to an engagement. Working directly with Customer to ensure alignment of the organisation's tasks/activities
• Work as a conduit between the Customer and other parts of the Organisation including Support and Engineering

You must have:

• Several years experience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS company
• Excellent experience in leading scoping, selling and delivering large scale, data driven projects
• Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings
• Strong foundational knowledge of working within the IT domain
• Excellent knowledge of software implementation and project/program management methodologies
• Self-starter mentality and collaborative problem solver
• Strong verbal, written and presentation communication skills
• Excellent analytical skills
• Project Management related certifications

It would be ideal if you had:

• Experience interacting with Cloudera software
• Industry experience working with large Financial Services & Public Sector customers

 

S20_FranceFundInfo Morningstar France Fund Information SARL Legal Entity

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We’ve found that we’re at our best when we’re purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.

Job Responsibilities

1. Product strategic planning:

a. Study market demand and customer feedback and formulate strategic plans for SaaS products.

b. Coordinate product development and release plans to ensure timely delivery of high-quality products.

2. User experience management:

a. Be familiar with user interfaces to ensure the product is easy to use and intuitive, and conduct product improvement for user experience.

b. Analyse user behavior and provide improvement suggestions to increase user satisfaction and retention rates.

3. Data analysis and monitoring:

a. Use internal and external Business Intelligence (BI) tools to monitor key performance indicators.

b. Analyse user behavior data and provide targeted suggestions for product improvement.

4. Marketing and communication:

a. Plan and coordinate online and offline marketing activities, including participation in industry exhibitions and cooperative promotions.

b. Develop and execute promotion strategies to increase brand awareness and online presence.

5. Customer relationship management:

a. Establish active interactions with customers, understand their needs, and ensure the best use of products by customers.

b. Review customer satisfaction surveys and take measures to improve user experience.

6. Teamwork:

a. Work with the product development team to communicate market needs and user feedback to ensure that the product meets market standards.

b. Work with the marketing team to provide product knowledge training and support sales activities.

7. Market trend analysis:

a. Track industry trends and competitor dynamics and provide timely market intelligence.

b. Analyse competitors’ product strategies and provide countermeasures.

8. Report directly to the Customer Operations Director and maintain close cooperation with the marketing department and product team.

Requirements

1. Educational qualifications and experience:

a. Bachelor's or master's degree in business management, marketing, computer science or other related majors.

b. 3-5 years product operation experience in the SaaS field and have successful product promotion experience.

2. Skills:

a. Excellent project management and execution skills, proficient in using project management tools such as Jira, Trello, etc.

b. Excellent communication and coordination skills, including technical communication and coordination with the development team.

c. Advanced ability to analyse and interpret data, proficient in using SQL or other data analysis tools is a plus.

d. Be familiar with the SaaS industry and related technologies and understand cutting-edge technologies such as cloud computing and artificial intelligence.

3. Characteristics:

a. Ability to think innovatively and solve problems and have successful experience in product improvement and innovation.

b. Highly responsible and self-motivated, able to maintain high efficiency in a fast-paced work environment.

c. Sensitive to market trends and competitive environment, able to quickly adapt to changes.

d. Good teamwork spirit.

     

JOB DESCRIPTION:

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Sales Force

     

DIVISION:

LNGO Lingo

        

LOCATION:

United Kingdom > Maidenhead : Abbott House

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 10 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

     

     

     

Capital City College Group is seeking a talented and proactive individual to join our team as a Helpdesk and MI Reporting Manager. Reporting directly to the Assistant Director of Building Operations, this role is crucial in re-implementing, re-mobilizing, and managing our Computer-Aided Facilities Management (CAFM) system.

Responsibilities:
Lead the re-implementation and continuous development of the CAFM system.
Establish a monthly steering group for ongoing user engagement.
Develop and provide comprehensive CAFM user training and support.
Manage the Helpdesk, ensuring efficient resolution of planned and reactive work orders.
Coordinate activities of in-house teams, suppliers, and contractors.
Develop and manage SLAs and KPIs for contractors, monitoring performance.
Collaborate with finance and procurement for effective financial management.
Ensure accuracy of data within the CAFM system and generate reports.
Conduct weekly audits to identify areas for improvement and enhance quality.Qualifications:
Proven experience in CAFM system management.
Strong leadership and communication skills.
Familiarity with financial management and procurement.
Knowledge of health and safety regulations.
Proficiency in AutoCAD is desirable.
This is an exciting opportunity to join the CCCE team who are passionate and dedicated to providing CCCG with the best possible service as they endeavour to provide their students with the best possible teaching and training to fulfil the futures best suited to them. We recognise how hard our people work towards ensuring our students are supported throughout all areas of their college experience, and thus we provide an excellent set of employee benefits.

We are committed to safeguarding and protection of young people and adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check.

Closing date: Sunday 7th January 2024

Interview date: TBC

EY is a global professional services organisation providing consulting, assurance, tax and strategy and transaction services. We are committed to doing our part in building a better working world, to help create wider economic and social benefits today, and a strong legacy for a better tomorrow.

The Opportunity
Our Technology Consulting team are looking to hire a IAM Support Specialist, Manager based in Sydney or Melbourne.

EY Cyber has a specialist consulting group, designing, and implementing both Identity and Access
Management (IAM) and Privileged Access Management (PAM) solutions for EY clients. As
engagements are completed and solutions are implemented, EY offers our clients ongoing
Application Managed Services to provide continuous improvement and maintain their custom IAM
solutions, maximizing the return on investment made and providing domain expertise to support
the client.

Skills and attributes for success:
• Experience providing technical support and administration of enterprise-level, back-end
• software solutions.
• Proven experience within a technical IT/IS Service Desk/Support Desk and/or an IT
• Operations/Administration team, including the use of helpdesk ticketing systems.
• Working knowledge of the following core platform technologies: Windows Server, Active
• Directory, Networking, MS SQL Server, IIS, PowerShell, and SSL Certificates.
• An understanding of Identity and Access Management concepts, e.g. Active Directory, User
• Accounts, Group Membership, Role Based Access, the Identity Lifecycle, Password
• Management, etc.
• Ability to perform advanced Leve 2/Level 3 Technical troubleshooting, providing a high level
• of customer service
• Experience in working within an ITIL-based operational framework, including navigating
• successfully within Incident Management, Problem Management, and Change Management
• processes. Preferred but not essential.

Ideally, you’ll also have
• Microsoft Certifications (MCSA, MCSE)
• Identity and Access Management (IAM) technology skills including one or more of the
• following products: Azure Active Directory (AAD), Microsoft Identity Manager (MIM), NetIQ, SailPoint IIQ, One Identity Manager, Saviynt, Active Directory Federation Services (ADFS), OKTA
• Privileged Access Management (PAM) technology skills including one or more of the following products: CyberArk, BeyondTrust, Safeguard, Thycotic.

The sponsored approver for this role is EY Business Solutions Pty Ltd.


The minimum salary for this role is AUD $136,000 inclusive of superannuation and dependent on skills and experience.

To apply please click on the following link https://careers.ey.com/job-invite/1459251/

EY is a global professional services organisation providing consulting, assurance, tax and strategy and transaction services. We are committed to doing our part in building a better working world, to help create wider economic and social benefits today, and a strong legacy for a better tomorrow.

The Opportunity
Our Technology Consulting team are looking to hire a IAM Support Specialist, Manager based in Sydney or Melbourne.

EY Cyber has a specialist consulting group, designing, and implementing both Identity and Access
Management (IAM) and Privileged Access Management (PAM) solutions for EY clients. As
engagements are completed and solutions are implemented, EY offers our clients ongoing
Application Managed Services to provide continuous improvement and maintain their custom IAM
solutions, maximizing the return on investment made and providing domain expertise to support
the client.

Skills and attributes for success:
• Experience providing technical support and administration of enterprise-level, back-end
• software solutions.
• Proven experience within a technical IT/IS Service Desk/Support Desk and/or an IT
• Operations/Administration team, including the use of helpdesk ticketing systems.
• Working knowledge of the following core platform technologies: Windows Server, Active
• Directory, Networking, MS SQL Server, IIS, PowerShell, and SSL Certificates.
• An understanding of Identity and Access Management concepts, e.g. Active Directory, User
• Accounts, Group Membership, Role Based Access, the Identity Lifecycle, Password
• Management, etc.
• Ability to perform advanced Leve 2/Level 3 Technical troubleshooting, providing a high level
• of customer service
• Experience in working within an ITIL-based operational framework, including navigating
• successfully within Incident Management, Problem Management, and Change Management
• processes. Preferred but not essential.

Ideally, you’ll also have
• Microsoft Certifications (MCSA, MCSE)
• Identity and Access Management (IAM) technology skills including one or more of the
• following products: Azure Active Directory (AAD), Microsoft Identity Manager (MIM), NetIQ, SailPoint IIQ, One Identity Manager, Saviynt, Active Directory Federation Services (ADFS), OKTA
• Privileged Access Management (PAM) technology skills including one or more of the following products: CyberArk, BeyondTrust, Safeguard, Thycotic.

The sponsored approver for this role is EY Business Solutions Pty Ltd.


The minimum salary for this role is AUD $136,000 inclusive of superannuation and dependent on skills and experience.

To apply please click on the following link https://careers.ey.com/job-invite/1459251/

EY is a global professional services organisation providing consulting, assurance, tax and strategy and transaction services. We are committed to doing our part in building a better working world, to help create wider economic and social benefits today, and a strong legacy for a better tomorrow.

The Opportunity
Our Technology Consulting team are looking to hire a IAM Support Specialist, Manager based in Sydney, Melbourne and Brisbane.

EY Cyber has a specialist consulting group, designing, and implementing both Identity and Access
Management (IAM) and Privileged Access Management (PAM) solutions for EY clients. As
engagements are completed and solutions are implemented, EY offers our clients ongoing
Application Managed Services to provide continuous improvement and maintain their custom IAM
solutions, maximizing the return on investment made and providing domain expertise to support
the client.

Skills and attributes for success:
• Experience providing technical support and administration of enterprise-level, back-end
• software solutions.
• Proven experience within a technical IT/IS Service Desk/Support Desk and/or an IT
• Operations/Administration team, including the use of helpdesk ticketing systems.
• Working knowledge of the following core platform technologies: Windows Server, Active
• Directory, Networking, MS SQL Server, IIS, PowerShell, and SSL Certificates.
• An understanding of Identity and Access Management concepts, e.g. Active Directory, User
• Accounts, Group Membership, Role Based Access, the Identity Lifecycle, Password
• Management, etc.
• Ability to perform advanced Leve 2/Level 3 Technical troubleshooting, providing a high level
• of customer service
• Experience in working within an ITIL-based operational framework, including navigating
• successfully within Incident Management, Problem Management, and Change Management
• processes. Preferred but not essential.
Ideally, you’ll also have
• Microsoft Certifications (MCSA, MCSE)
• Identity and Access Management (IAM) technology skills including one or more of the
• following products: Azure Active Directory (AAD), Microsoft Identity Manager (MIM), NetIQ, SailPoint IIQ, One Identity Manager, Saviynt, Active Directory Federation Services (ADFS), OKTA
• Privileged Access Management (PAM) technology skills including one or more of the following products: CyberArk, BeyondTrust, Safeguard, Thycotic.

The sponsored approver for this role is EY Business Solutions Pty Ltd.


The minimum salary for this role is AUD $80,000 inclusive of superannuation and dependent on skills and experience.

To apply please click on the following link https://careers.ey.com/job-invite/1459251/

EY is a global professional services organisation providing consulting, assurance, tax and strategy and transaction services. We are committed to doing our part in building a better working world, to help create wider economic and social benefits today, and a strong legacy for a better tomorrow.

The Opportunity
Our Technology Consulting team are looking to hire a IAM Support Specialist, Manager based in Sydney, Melbourne and Brisbane.

EY Cyber has a specialist consulting group, designing, and implementing both Identity and Access
Management (IAM) and Privileged Access Management (PAM) solutions for EY clients. As
engagements are completed and solutions are implemented, EY offers our clients ongoing
Application Managed Services to provide continuous improvement and maintain their custom IAM
solutions, maximizing the return on investment made and providing domain expertise to support
the client.

Skills and attributes for success:
• Experience providing technical support and administration of enterprise-level, back-end
• software solutions.
• Proven experience within a technical IT/IS Service Desk/Support Desk and/or an IT
• Operations/Administration team, including the use of helpdesk ticketing systems.
• Working knowledge of the following core platform technologies: Windows Server, Active
• Directory, Networking, MS SQL Server, IIS, PowerShell, and SSL Certificates.
• An understanding of Identity and Access Management concepts, e.g. Active Directory, User
• Accounts, Group Membership, Role Based Access, the Identity Lifecycle, Password
• Management, etc.
• Ability to perform advanced Leve 2/Level 3 Technical troubleshooting, providing a high level
• of customer service
• Experience in working within an ITIL-based operational framework, including navigating
• successfully within Incident Management, Problem Management, and Change Management
• processes. Preferred but not essential.
Ideally, you’ll also have
• Microsoft Certifications (MCSA, MCSE)
• Identity and Access Management (IAM) technology skills including one or more of the
• following products: Azure Active Directory (AAD), Microsoft Identity Manager (MIM), NetIQ, SailPoint IIQ, One Identity Manager, Saviynt, Active Directory Federation Services (ADFS), OKTA
• Privileged Access Management (PAM) technology skills including one or more of the following products: CyberArk, BeyondTrust, Safeguard, Thycotic.

The sponsored approver for this role is EY Business Solutions Pty Ltd.


The minimum salary for this role is AUD $80,000 inclusive of superannuation and dependent on skills and experience.

To apply please click on the following link https://careers.ey.com/job-invite/1459251/

EY is a global professional services organisation providing consulting, assurance, tax and strategy and transaction services. We are committed to doing our part in building a better working world, to help create wider economic and social benefits today, and a strong legacy for a better tomorrow.

The Opportunity
Our Technology Consulting team are looking to hire a IAM Support Specialist, Manager based in Sydney, Melbourne and Brisbane.

EY Cyber has a specialist consulting group, designing, and implementing both Identity and Access
Management (IAM) and Privileged Access Management (PAM) solutions for EY clients. As
engagements are completed and solutions are implemented, EY offers our clients ongoing
Application Managed Services to provide continuous improvement and maintain their custom IAM
solutions, maximizing the return on investment made and providing domain expertise to support
the client.

Skills and attributes for success:
• Experience providing technical support and administration of enterprise-level, back-end
• software solutions.
• Proven experience within a technical IT/IS Service Desk/Support Desk and/or an IT
• Operations/Administration team, including the use of helpdesk ticketing systems.
• Working knowledge of the following core platform technologies: Windows Server, Active
• Directory, Networking, MS SQL Server, IIS, PowerShell, and SSL Certificates.
• An understanding of Identity and Access Management concepts, e.g. Active Directory, User
• Accounts, Group Membership, Role Based Access, the Identity Lifecycle, Password
• Management, etc.
• Ability to perform advanced Leve 2/Level 3 Technical troubleshooting, providing a high level
• of customer service
• Experience in working within an ITIL-based operational framework, including navigating
• successfully within Incident Management, Problem Management, and Change Management
• processes. Preferred but not essential.
Ideally, you’ll also have
• Microsoft Certifications (MCSA, MCSE)
• Identity and Access Management (IAM) technology skills including one or more of the
• following products: Azure Active Directory (AAD), Microsoft Identity Manager (MIM), NetIQ, SailPoint IIQ, One Identity Manager, Saviynt, Active Directory Federation Services (ADFS), OKTA
• Privileged Access Management (PAM) technology skills including one or more of the following products: CyberArk, BeyondTrust, Safeguard, Thycotic.

The sponsored approver for this role is EY Business Solutions Pty Ltd.


The minimum salary for this role is AUD $80,000 inclusive of superannuation and dependent on skills and experience.

To apply please click on the following link https://careers.ey.com/job-invite/1459251/

EY is a global professional services organisation providing consulting, assurance, tax and strategy and transaction services. We are committed to doing our part in building a better working world, to help create wider economic and social benefits today, and a strong legacy for a better tomorrow.

The Opportunity
Our Technology Consulting team are looking to hire a IAM Support Specialist, Manager based in Sydney, Melbourne and Brisbane.

EY Cyber has a specialist consulting group, designing, and implementing both Identity and Access
Management (IAM) and Privileged Access Management (PAM) solutions for EY clients. As
engagements are completed and solutions are implemented, EY offers our clients ongoing
Application Managed Services to provide continuous improvement and maintain their custom IAM
solutions, maximizing the return on investment made and providing domain expertise to support
the client.

Skills and attributes for success:
• Experience providing technical support and administration of enterprise-level, back-end
• software solutions.
• Proven experience within a technical IT/IS Service Desk/Support Desk and/or an IT
• Operations/Administration team, including the use of helpdesk ticketing systems.
• Working knowledge of the following core platform technologies: Windows Server, Active
• Directory, Networking, MS SQL Server, IIS, PowerShell, and SSL Certificates.
• An understanding of Identity and Access Management concepts, e.g. Active Directory, User
• Accounts, Group Membership, Role Based Access, the Identity Lifecycle, Password
• Management, etc.
• Ability to perform advanced Leve 2/Level 3 Technical troubleshooting, providing a high level
• of customer service
• Experience in working within an ITIL-based operational framework, including navigating
• successfully within Incident Management, Problem Management, and Change Management
• processes. Preferred but not essential.
Ideally, you’ll also have
• Microsoft Certifications (MCSA, MCSE)
• Identity and Access Management (IAM) technology skills including one or more of the
• following products: Azure Active Directory (AAD), Microsoft Identity Manager (MIM), NetIQ, SailPoint IIQ, One Identity Manager, Saviynt, Active Directory Federation Services (ADFS), OKTA
• Privileged Access Management (PAM) technology skills including one or more of the following products: CyberArk, BeyondTrust, Safeguard, Thycotic.

The sponsored approver for this role is EY Business Solutions Pty Ltd.


The minimum salary for this role is AUD $80,000 inclusive of superannuation and dependent on skills and experience.

To apply please click on the following link https://careers.ey.com/job-invite/1459251/

Lead Technology Service Manager

Hybrid Working | Technology | Full Time

Competitive salary, depending on experience

37.5 hours per week

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Lead Technology Service Manager, you'll show demonstrable experience in a senior service or support role, an inspirational leader who is able to lead multidisciplinary teams and experience of using insight to drive value. You'll be an excellent communicator, with a collaborative working style and focus on delivering outcomes.

You'll contribute to our Nuffield Health purpose to build a healthier nation by being responsible for standards, design, and provision of Technology Service for squads across a specific unit. The fundamental purpose of the Lead Service Manager role is to ensure that the solutions delivered by squads within a specific tribe are usable, supportable, resilient, and deliverable from a service perspective.

As our Lead Technology Service Manager, you will:

• Work with Principle Service Manager to understand and influence the service and support strategy, and with tribe leaders and squads to embed it.
• Lead support specialists in your unit through the design and implementation of this vision to ensure service requirements are met
• Provide up to date reporting, evangelising the work of service & support in the unit to increase its visibility and invite feedback from wider stakeholders - responding to and managing the feedback
• Lead and develop a team of service and support experts in your unit to deliver service improvements through analysis of current processes, identification, and implementation of opportunities to optimize processes and evaluation of changes by setting policy and standards
• Lead continual improvement of the quality of service provided in each squad in your unit- coaching service and support specialists to ensure this happens
• Lead specialists in identifying the root cause of issues, ensuring they take accountability of issues that occur and are proactive in searching for potential problems. Coach them in how to achieve excellent user outcomes, either through direct action or through collaboration with squad and unit leaders to prioritise the resolution of service issues

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme

Service Delivery Manager - Technology

Your New role

At National Highways, we are looking for a Service Delivery Manager for technology to join our team in the South East region. The opportunity is within the team managing the region’s two Design, Build, Finance and Operate (DBFO) contracts, M25 and A249. The role will oversee the delivery of technology maintenance and repair works carried out by suppliers, ensuring all activities, whether routine or reactive, meet the required technical, quality and safety standards with a strong focus on customer service.

The role will be based from our Guildford or Maidstone office.

What you’ll be leading on

Overseeing the performance of technology maintenance service providers and taking key decisions around service provision to meet cost, time and quality criteria,
Engaging with service providers, technical teams and other stakeholders to secure the support needed to maintain and improve technology performance,
Management of performance and maintenance of the Traffic Management Cell at Dartford Tunnels.
Reviewing technology renewal proposals.
Management of technology renewal schemes through the feasibility stage.
To be Successful

Recognised academic qualification in an Engineering discipline and / or relevant experience.
Strong understanding of relevant technical asset policies and strategies.
Strong computer literacy and familiar with MS Office programmes and willingness to learn new systems.
Extensive experience of working in a service delivery/customer service environment.
Supplier management experience with strong planning and project delivery skills.
Membership of appropriate professional body (MICE or MIHE or MCIHT) (desirable).
A bit about us

Making sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future. 

Want to know more?

To request a copy of the role profile, please contact hrhighwaysengland@mailgc.cx.ukg.oraclecloud.com quoting reference number #4157