Total 391 human resources job vacancies in Customer Service category in Islandwide

Your Role

We are looking for a Customer Service Executive to facilitate and manage daily freight forwarding activities.

What Will You Do

• Responsible for facilitating and managing activities involving sea export, sea import, warehouse and truck.
• To monitor pre-alert documents from Origin offices or sales support (sea import only).
• To coordinate and execute the cross-trade business of other countries related to Singapore business.
• To support the network or agent business in response to shipment arrangement and information as and when required.
• To track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors.
• To handle all customers' enquiries timely and effectively.
• Sourcing for rates from service providers as per the sale or customer's enquiry.
• Coordination of shipment operation (airfreight / sea freight / cross-border trucking) with overseas offices and local subcontractors in accordance with customer requirements.
• To provide comprehensive service to all aspects of customer's requirement or problem solutions to handle their shipments.
• To prepare invoices for customers, check subcontractor’s invoices and prepare reports for internal and external customer.
• Ensure compliance with customer's Standard Operating Procedures (SOP).
• To prepare SOP for our internal use.

What Do You Want

• At least a Diploma or Degree in any field, preferably in Logistics and Supply Chain Management.
• At least 4 years of operation experience in 3rd Party Logistics and distribution, Freight forwarding or warehousing industries.
• Have good Knowledge of customs, Freight Forwarding (Import / Export / Cross-Trade / Ocean / Air / Trucking) and regulatory requirements.
• Previous US, Europe, China or Japan trade experience in freight forwarding will be added advantage.
• Familiar with INCOTERMS and proficient in handling international shipping documents.
• Have knowledge in permit declaration, chamber or notary public certificate of origin.
• Good interpersonal and communication skills.

Your Role

We are looking for an experienced Customer Service Officer to assist with the daily operations of shipping and freight forwarding services.

What Will You Do

• To attend to customers' and agents' inquiries and complaints.
• To arrange trucks and collection of cargo.
• To prepare booking and shipping documentation.
• To coordinate and monitor shipments with carriers and clients.
• To process custom permit.
• Ensure all cargoes are in good condition and if any damage shall revert to customer.
• To inform the shipper of any changes in vessel details or delay in arrival date.
• To assist with billing and closing jobs.
• To support all aspects of sales and operational activities.
• To perform other ad-hoc duties as assigned by the supervisor.

What Do We Want

• At least a Diploma in Logistic or Transportation or equivalent.
• At least 2 years of relevant experience, preferably in Freight Forwarding or Shipping industry.
• Good knowledge in MS Office applications, Permit, Portnet.
• Have knowledge in shipping systems, eg. online booking, declaring custom permit.
• Good interpersonal and communication skills.

Your Role

We are looking for a Call Centre Executive to provide administrative support for corporate and insurance patients.

What Will You Do

• Manage and provide administrative services such as assisting patients with their appointments and making arrangement pertaining to their medical treatments.
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

What Do We Want

• At least an O Level or equivalent.
• Have experience as a Cabin Crew.
• Good interpersonal and communication skills.
• 5 days work week.

What Will You Do

• To do costing, budgeting & cost control
• To prepare & finalize financial & data reports
• To ensure the team hit the KPIs, margin & revenue on sales
• To recommend improvements for the business
• To handle order fulfilment and process orders
• To maintain inventory of routers & expected to set up the routers
• To do stock checks on routers, ensuring the quantity matches with the reservation number
• To handle customers queries and provide a solution to recover customer satisfaction
• To report on administration and operations tasks.
• Other ad hoc duties as assigned.

Requirements:

• Must be able to work retail hours (eg. shift work, public holidays and weekends)
• Excellent knowledge in MS Excel, MS Word, Databases, Doric system
• Experience working in supervisory roles will be an added advantage
• Healthy and fit to lift heavy loads like boxes of Wi-Fi routers
• Meticulous, organized and motivated team player
• Strong verbal communication skills
• Comfortable in fast paced environment

Your Role

We are looking for an IT Assistant to offer comprehensive support for software, hardware and networking on desktops, laptops and servers.

What Will You Do

• To offer comprehensive support for software, hardware, and networking on desktops and laptops and servers.
• To perform installation and upkeep of servers, PCs, associated software, networks, and IT devices.
• To address issues through phone support and on-site assistance.
• To troubleshoot networking and PC-related problems.
• To handle any ad hoc tasks as assigned.

What Do We Want

• At least NITEC or higher in any discipline.
• At least 1 year of experience in related field.
• Able to work independently.
• Good interpersonal and communication skills.

Our client, a US listed multinational corporation and leader in its field is seeking a suitable candidate to join as IT Service Engineer (internal job title for Deskside Support Engineer).

Working with colleagues in the IT Team, the IT Service Engineer will:

§ Provide deskside service to users; this includes diagnosing, troubleshooting and resolving issues and escalating them to specialist teams as necessary.

§ Provide hardware and software installations and initial instructions.

§ Assist users in relation to software upgrades and new releases.

§ Provide basic training and support to users.

§ Deploy devices and accessories to new staff, including briefing them.

§ Manage spare devices and accessories for loan to users.

§ Participate in testing the compatibility of new standards, architecture and design with the existing infrastructure.

§ Handle ad hoc tasks and take on projects as required.

We expect the successful candidate to possess at least 5 years of IT support work experience including some VIP support experience.

He/She will be self-motivated, service-oriented and capable of working independently (with end-users) with minimum supervision in a team environment.

As this position entails substantial liaison with others, a mature disposition as well as excellent interpersonal and communication skills are pre-requisites.

In addition, as he/she may be supporting VIPs, we expect the successful candidate to possess a stronger command of English (both spoken and written) as well as stronger technical skills in addition to being able to handle issues under pressure.

If you are keen in this job, please click the "APPLY" button or email your detailed Word format resume to diana@dnlh.com.sg, quoting "IT Service Engineer" as the subject matter.

Your role

We are looking for a Business Development Representative to identify business opportunities and developing of new customer accounts in a designed channel through networking and cold calling potential new clients.

What Will You Do

• To develop and bring in new business opportunities, identify and solicit new leads and prospect through cold email, cold call, networking, and social selling.
• To prepare and conduct presentation proposals and contracts to potential customer
• To submit progress weekly activity report and channel development to the immediate superior.
• To penetrate and increase distribution of all products to increase the potential maximizing for the profit.
• To provide regular feedback on competitors’ information, market activities, programs, new products and maintain prospect database.
• To visit allocated accounts regularly to build and maintain good rapport with customers.
• To collect payment, achieve sales targets set by the company.
• Other tasks as assigned.

What Do You Need:

• At least a GCE 'N' Level or equivalent
• Must have own vehicle
• Have at least 2 years relevant operational experience in FMCG sales roles will be advantageous
• Must have On-Trade experience specifically on premise such as hotels, restaurants, cafes, etc
• Must have own vehicle to travel to customers' site
• Excellent negotiation skills and good knowledge of the industry
• Must be independent yet a team player
• Strong knowledge in Microsoft Office software
• Willing to work with night entertainment outlets (include drinking at times)

Responsibilities:

• Register patients and update patient information in the system
• Schedule appointments and manage the appointment calendar
• Answer phones and direct calls to the appropriate department
• Assist with patient inquiries and provide information about services
• Maintain patient records and ensure accuracy and confidentiality
• Ensure a clean and organized reception area
• Other administrative duties as assigned

Requirements:

• O level/ diploma or equivalent
• Previous customer service experience, preferably in a healthcare setting
• Knowledge of medical terminology is a plus
• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office Suite
• Compassionate and empathetic attitude towards patients

Benefits:

• Competitive salary
• Health insurance
• Opportunities for career growth and development
• Supportive and collaborative work environment

The personnel is required to perform the following duties:

· Perform general cleaning and attendant duties for the school hall, surrounding areas, classrooms, special rooms, as well as other areas within the school compound, as assigned.

· Gate duties and securing the offices, as assigned.

· Other general support duties and simple repair works.

· Any other duties as assigned by the School.

The Personnel shall minimally have the following qualifications, skills and experience:

· basic command of English, be able to read and write simple English

• basic education of at least Secondary 2

• at least 1 year of relevant experience, performing similar scope of work, in a school or similar environment.

We require the candidates with the following experience and qualifications:

1. General Office Counter duties, include attending to the needs of staff and students walking into office and attending to phone calls. 2. Assist in typing/printing test/examination papers, work sheets, notes, etc.

3. Assist teachers in preparing teaching materials.

4. Assist HOD in preparing the equipment and resources for Science programmes.

5. Assist SH Partnership in distribution of goodie bags, etc.

6. Assist teachers in collection of forms and monitoring of attendance for programmes.

7. Assist in examination activities, tours and excursions.

8. Assist in in-house oral examination as time-keeper/coordinating flow of class movement to examination area.

9. Assist in keying/updating data: pupils’ particulars, marks/grades, Physical Fitness Test Results, School-based survey etc.

10. Assist Teachers and Office to call students or parents to follow up on issues.

11. Do stock-inventory for items.

12. Help in canteen/recess/bus bay duties: supervising pupils to ensure safety, providing basic first-aid to pupils who sustain injuries and contacting parents of pupils who are unwell during recesses.

13. Assist in the decoration of school premise for festivities, celebrations and special function.

14. Assist teachers in maintaining/updating school bulletin/notice boards. Qualification, Skill & Experience of the Contractor’s Personnel

The candidates shall minimally have the following qualifications, skills and experience:

1. At least 5 GCE 'N' Level Passes including English Language and Mathematics or 3 GCE 'O' Level Passes or equivalent

2. Good communication, inter-personal skills and patience with young children.

3. Preferably have administration experience working in school

Responsibilities:

• Report to Contact Centre Manager
• Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on relevant products and services (not selling any product or services).
• Respond to customers' queries and concerns with the aim of achieving first call resolution satisfactorily

· Manage complaints escalated by team members and ensure necessary service recovery is performed in a timely manner.

· Provide regular coaching and guidance to team members.

· Conduct training sessions on soft skills, product and system knowledge to prepare and support new employees.

· Prepare and attend audits for our contact centre and follow up with rectifications of non-compliances if any.

Requirements:

• Candidate must possess at least a Diploma in any field
• Preferably 3 to 5 years of working experience in the Contact Centre or Call centre environment with a proven track record in operation and people management
• Experience in leading, inspiring and motivating others to meet goals and performance metrics.
• Excellent decision-making and analytical skills
• Strong communication and interpersonal skills
• Prior experience in a call centre environment is preferred
• Possesses a customer service mindset and is able to empathise with customers and quickly grasp the issues they’re facing.
• 5 day week / office hour

Maestro HR

damien lee tian hong

R1106726

16C8462

About Our Clients:

• A freight forwarding company which is specializing in air freight, LCL freight and FCL freight.
• 5 days 9am - 6pm
• Salary up to $2,800
• Airport Cargo Road

Responsibilities:

• To assist in the customer service department.
• Must be self motivated and able to work independently.
• Must have the passion in learning and to accept this task.
• Some knowledge in air and sea logistics is an advantage.
• To handle all bookings for both air and sea.
• To liaise with air and sea carriers.
• To liaise with customers.
• To handle al air & sea documentation work like bookings, BL etc...

What You'll Need to Succeed:

• Minimum GCE ‘O’ LEVEL with at least 1 year of experience in freight forwarding industry related roles
• Experienced in utilising Microsoft Office and business emails

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253
Toh Qiu Wei | EA Personnel No.: R23116260

Benefit Summary

• Public Healthcare Settings
• Competitive remuneration packages + Bonuses
• Stable career opportunity with career progression

Responsibilities:

• Conduct interviews and provide health information to patients, advising on safe practices and disease prevention.
• Trace contacts of patients with communicable diseases.
• Follow up on patients' treatment progress and coordinate with healthcare providers.
• Review medical records, liaise with doctors, and update diagnoses.
• Provide health education to various stakeholders.
• Participate in public health initiatives and research projects.

Requirements:

• Minimum diploma in any discipline.
• Experience in healthcare, counseling, or social work is advantageous.
• Excellent team player adept at interacting with patients, healthcare teams, and community partners.

Interested candidates kindly click the APPLY NOW button or email updated resume to gavin.tan@dhc.com.sg

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted applicants would be notified.

Tan Chee Meng (Gavin)
Registration Number: R1546873
Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Responsibilities

• Provide excellent customer service.

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.

• Support on desktops, notebooks, printers, scanners, hardware components.

• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

• Installation of Apple IPad software’s and deployment.

• Generate reports and submission of daily/weekly updates.

• Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.

• Printer Maintenance.

• Take on and resolve complex calls or tasks the other engineers could not resolve.

• Responsible for learning and working independently.

• Responsible for providing excellent support and timely service.

Requirements

• At least a Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma.

• Prefer minimum 3 years banking / healthcare environment experience.

• Hardware Skill – Desktop, Laptop, Printer and Scanner

• Windows OS (Must know Windows 10) & Mac OS (added advantage)

• Microsoft Office

• Good attitude.

• Willing to learn and work in a team.

• Strong problem-solving skills.

• Excellent client-facing skills.

• Professional presence and excellent communication skills.

Licence No: 12C6060

Work Location:

Must be okay with Both Alexandra and Maple Tree Business Centre

Shift Timing:

5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 12:30am 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

You will be part of the dynamic team to promote digital adoption for our valued customers through collaboration with our business partners. At the same time, you will work towards process optimization to ensure Contact Centre work with efficiency in the providing a seamless customer journey.

Major responsibilities include:

• Monitor real time call Q and manage real time adherence in different hotlines to meet the KPIs and service level.

• Attendance tracking and incident reporting.

• Monitor and manage the floor to use correct activity code, control of talking time and unscheduled activities.

• Corporate with department heads with other duties.

Requirements:

• Diploma and above

• Fast on action and work unrepentantly

• Willing to learn new tools related to WFM

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Able to work in shift including weekends and Public Holiday