Total 224 Director/C-Level human resource assistant job vacancies in Information Technology category in Malaysia

This position is responsible for the development and formulation of policies, procedures and practices to support the operational needs of the hotel. The Director of Talent and Culture supervises and provides consultation to the management on strategic staffing plans, compensation, benefits, training and development, budget, and labor relations.

He/she is also expected to take a leadership role in developing a culture that supports the hotel’s strategic goals. The Director of Talent and Culture will lead performance management and talent assessment.

Primary Responsibilities

Business Performance

· Prepare, implement and compile data for monthly reporting

· Set periodical Talent & Culture and training budget & forecast

· Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department

Talent & Culture Management

· Formulate and implement policies, procedures and standards pertaining to Human Resources Administration, Compensation and Benefits, Employee Welfare, Safety and Health, Employee Communication, Industrial Relations, Training and Development, Performance Management and Career Development in accordance with national, industry standards, laws and customs, and ensuring that they are complied with by other departments

· Oversee the administrative activities of payroll, benefits, legal compliance and employment law

· Develop and propose plans relating to present or future manpower requirements of the Hotel to ensure that the Hotel has adequate manpower according to the projected level of business

· Interview, assess and evaluate prospective employees

· Formulate and recommend a sound wage and salary system, which facilitates the attracting and retaining of staff

· Identify, prioritize and meet short and long term training and development needs of the Hotel

· Review the recommendations of employee's promotions and career development by respective Executive Committee/Department Heads for the General Manager’s approval

· Prepare succession plan for the potentials for middle and senior management level with the department/division heads and General Manager

· Oversee the Hotel’s employees' facilities including employees' locker rooms, rest rooms, and employee restaurant

· Direct the Hotel’s employee events, social and recreational activities as well as employee recognition programs

· Act as an internal consultant in providing advice and guidance in the management and resolution of grievance and disciplinary issues

· Maintain confidentiality of sensitive matters/issues

· Ensure compliance with local health and safety regulations

Team Management

· Interview, select and recruit Talent & Culture employees

· Identify and develop employees with potential

· Conduct performance review and manages performance issues that arise within the team

· Constantly monitor employees performance, attitude and degree of professionalism

· Develop, conduct and maintain all staff training programs for employees, focusing on their development needs, providing them with new skills to meet the changing needs of the business

· Conduct periodic departmental meetings to provide information to employees, obtain their feedback, rectify issues and provide a regular forum for department communication

· Perform other reasonable duties assigned by the assigned by the Management

Profile

Knowledge and Experience

· Bachelor’s Degree in Human Resources Management

· Minimum 5 years of Human Resources Management experience

· A strong understanding of labor and employment law

· Excellent reading, writing and oral proficiency in English language

· Proficient in MS Excel, Word, & PowerPoint

Competencies

· Strong leadership, interpersonal and negotiation skills

· Excellent communication and customer contact skills

· Results and service oriented with an eye for details

· Ability to multi-task, work well in stressful & high-pressure situations

· A team player & builder

· A motivator & self-starter

· Well-presented and professionally groomed at all times

You will be one of the principal pillars of the hotel, passionately and enthusiastically directing day-to-day activities of the sales team by inspiring and coaching them to drive results. Further you will drive the preparation of the annual departmental operating budget, the hotel sales, marketing and business plan. As Asst. Director of Sales you will be involved in sales forecasting with the Revenue Manager and also developing special events and sales blitzes to showcase the hotel to potential clients. You will develop rapports with key clients and feel comfortable taking risks by entering into new markets. You will have a presence at trade shows and major market events, locally and nationally, to promote new business and increase sales for the hotel.

Assistant Director of Sales is a key leadership role responsible for overseeing and managing the hotel's sales team and activities. This position plays a crucial role in driving revenue, establishing strong client relationships, and ensuring the hotel meets its sales targets.

Key Responsibilities:

Sales Strategy:

· Develop and implement effective sales strategies to ensure revenue objectives and KPIs are achieved

· Review self and team performance

· Conduct market research to identify new business opportunities and trends.

· Collaborate with the marketing team to align sales efforts with overall promotional activities.

Team Leadership:

· Lead, mentor, and manage the sales & marketing team, providing guidance and support.

· Set clear sales targets and monitor performance against goals.

· Conduct regular training sessions to enhance the team's skills and product knowledge.

Client Relationship Management:

· Build and maintain strong relationships with key clients, corporate accounts, and industry partners.

· Attend industry events and networking functions to promote the hotel and expand client base.

· Ensure exceptional customer service to enhance guest satisfaction and loyalty.

Revenue Management:

· Analyze market trends and competitor activities to optimize pricing strategies.

· Work closely with revenue management teams to maximize room revenue and profitability.

· Utilize data analytics to identify opportunities for revenue growth.

Sales Collateral and Communication:

· Oversee the creation of sales collateral, presentations, and promotional materials.

· Coordinate with the marketing team to ensure consistency in brand messaging.

· Communicate effectively with internal departments to align sales efforts with operational capabilities.

Budget Management:

· Develop and manage the sales department budget.

· Monitor expenses and implement cost-control measures to achieve financial objectives.

Reporting and Analysis:

· Generate regular reports on sales performance, market trends, and forecasts.

· Analyze sales data to identify strengths, weaknesses, opportunities, and threats.

Qualifications:

· Passion in the hospitality industry

· Bachelor's degree in Business, Marketing, or a related field.

· Proven experience in hotel sales management, with a successful track record.

· Strong leadership and team management skills.

· Excellent communication, negotiation, and presentation abilities.

· In-depth knowledge of the hospitality industry and market dynamics.

· Proficient in using sales management software and tools.

· Results-oriented with a focus on achieving and exceeding targets.

Shangri-La Rasa Sentosa, Singapore

We are looking for an Assistant Director of Food & Beverage to join our team!

As an Assistant Director of Food & Beverage, we rely on you to:

• Support the Director of Food & Beverage to improve the profitability of every outlet
• Optimise the profitability of every outlet
• Analyse market trends and make suggestions based on latest market and industry trends
• Assist in maintaining a high standard of service
• Take responsibility for the branding, revenue and management of Food & Beverage colleagues in partnership with the Director of Food & Beverage
• To be accountable for Food & Beverage-related contracts, inclusive of but not limited to outlets and suppliers
• Lead the Food & Beverage team to provide the highest standard of service

We are looking for someone who:

• Has a passion for Food & Beverage
• Enjoys interacting with people
• Enjoys presenting to the senior management team
• Must have experience working in either a restaurant or a hotel environment
• Leads by example
• A friendly, helpful and trustworthy leader
• Creative with an eye for detail
• Displays curiosity and takes time to learn and understand new culinary trends
• Upholds professional values, ethics and integrity at all times
• Thinks out of the box
• Willing to work shifts

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Job Description

A young and research intensive, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in engineering, business, science, humanities, arts, social sciences, education and medicine. Ranked among the world’s top universities. NTU Entrepreneurship Academy (NTUpreneur) is the focal point of entrepreneurship education within the University and the region. The Assistant Director, Undergraduate Programmes, plays a critical role in promoting entrepreneurship education, fostering entrepreneurial mindset and cross disciplinary collaborations within NTU and beyond. The incumbent will lead and supervises the staff team in charge of the operation of the SMiE and MiE programmes to ensure effective operations of the programmes. In consultation with the Deputy Director of Graduate and Undergraduate Programmes who is also the Academic Director of NTUpreneur, the incumbent will take initiatives to enhance the value proposition and delivery of the programmes, overseeing academic planning, faculty appointment, programmes marketing, student and alumni engagement, and event management. The incumbent will also render support to the External Relations team on industry outreach for I&E ecosystem development.

Responsibilities include:

Oversee academic planning & faculty engagement for SMiE and MiE programmes.

• Oversee the appointment and engagement of instructors for the undergraduate academic programmes and develop a pool of academic and industry experts for teaching.
• Prepare, compile, and oversee the teaching budget for all the undergraduate programmes.
• Supervise to facilitate and administer cross-department and interdisciplinary collaborations related to the undergraduate entrepreneurship education.

Oversee strategic programme development and co-lead strategic collaborations with the Deputy Director of Graduate and Undergraduate Programmes.

• Initiate and lead regular review of the programme curriculum and administration to ensure relevance and effectiveness of the programmes.
• Co-lead with the Deputy Director and contribute to all policy and operational reviews.
• Explore and develop collaborations across teams in NTUpreneur and NTU, alumni and external stakeholders and industry partners.

Lead in conceptualising effective programme development and marketing strategies and plans to elevate the reputation of NTUpreneur and increase the enrollment of both SMiE and MiE programmes.

• Conceptualise and develop effective marketing plan to attract applicants for both SMiE and MiE programmes.
• Oversee the student recruitment, quality of course delivery by the instructors, and the administration team’s operational effectiveness and efficiency.
• Advocate and perform the role of a Staff Ambassador for SMiE and MiE.

Lead in designing and overseeing experiential learning activities and programmes

• Review, design and organise the experiential components (including activities and programmes), source strategic industry partners, plan and organise the activities and programmes.
• Collate and analyse data to ensure learning objectives are met effectively, with cost-efficiency.
• Collaborate closely with other teams in NTUpreneur in particular the outreach and OEP teams to ensure students get a holistic and comprehensive entrepreneurship education.

Drive, oversee and implement the enhancement of students’ learning experience and monitor its effectiveness through strategic approaches.

• Oversee major academic events such as orientation, team bonding, learning progress, teaching and learning feedback, leadership development, and graduation celebration matters.
• Initiate and lead frequent, open communication with the students.

Oversee and implement undergraduate alumni engagement initiatives.

• Oversee the development of an archive compilation of alumni entrepreneurial stories.
• Facilitate networking opportunities among alumni with various internal and external stakeholders and add value to entrepreneurship community.
• Collaborate closely with other teams in this endeavour.

Develop an effective and competent staff team.

• Develop and guide a competent staff team to execute operations and assist in academic matters.
• Lead, mentor, and motivate the team to achieve excellence in administration.

Requirements:

• Degree with at least 10 years of experience in similar functions in Institute of Higher Learning or equivalent.
• Possess a good network and contacts of entrepreneurs, intrapreneurs and industry partners, and government/quasi-government agencies relevant to creativity, innovation and entrepreneurship.
• Possess excellent writing, verbal communication, and presentation skills.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Our Assistant Director of Leadership and Culture will: Have responsibility for designing and developing People and strategies, ensuring alignment with the health boards objectives, and translating these strategic and operational objectives into team goals. Champion a culture of inclusion, aligning policies with organisational values and behaviours. Contribute fully as a member of the Senior Leadership Team, deputise for the Director/Deputy Director as required, and present at key meetings, including Executive team and Board. Be accountable for managing key People functions such as Organisational Development and Inclusion and Learning and Development, ensuring timely and effective support to line managers and staff. Collaborate with the Deputy Director for People to provide strategic direction and leadership in developing and delivering the People Plan, supporting workforce modernisation and transformation. Lead the development of the workforce components of the UHB's integrated plan, liaising with key stakeholders and assisting with Welsh Government and other governmental departmental interactions. Drive a culture of inclusion, openness, and transparency, fostering initiatives like Speak Up Safely and Restorative Just Culture, and interpret national and local staff survey findings to enhance staff engagement. Develop progressive employee engagement strategic plans and leadership and talent management strategies, promoting leadership development. What experience and skills do you need to apply for this role We are looking for a natural, credible and enthusiastic leader who is ready to lead a passionate team in this purpose driven organisation. Although it is not essential to have previous working experience within the NHS, we are looking for someone who has significant experience in a leadership and management role within a complex and multi-disciplinary organisation. We are looking for someone who has the ability to gain the confidence from Directors, senior staff as well as a sound understanding of Organisational Development and experience of delivering transformational change. The full job, person spec andcompany benefits are attached for further information. If you are applying via an external site, these will be available to view once you click apply. Some of our benefits . . . You may have heard that working for the NHS comes with some great employee benefits, and we are very proud of our leading benefits package. We understand the importance of work life balance and our benefits reflect this. When you join the NHS team you can expect to receive: 27 days annual leave rising to 33 days (plus bank holidays) The option to buy a further 10 days annual leave p/a Flexible working offering including WFH, flexible hours, part time options and job shares. (This role will require 2 days per week working in Pontypridd. We are open to discussions around work patterns if you are out of catchment and wish to apply.) Family friendly policies including enhanced maternity and paternity leave Learning and Development opportunities NHS Pension scheme - 20.68% contribution towards your pension Salary sacrifice schemes including new bikes, some new home tech equipment or lease car options An unbelievable staff wellbeing package which includes occupational health support, financial support, a 24/7 confidential counselling service and much more Access to health service discounts and blue light card For further information on the application process for this role, please contact: Emily Summerhayes, Attraction and Resourcing Lead. emily.summerhayes@wales.nhs.uk

Position Summary

- Healthtech industry.

- Audit management and engagement, liason with several parties.

Responsibilities :

• Implement the Audit Management processes and tools used within the Chief Risk Office.
• Engage, communicate and promote the established audit management framework, model and processes to key stakeholders and the broader community.
• Provide secretariat support to the various management meetings.
• Prepare reports and statistics on audit issue status for senior management team.
• Deliver quarterly audit management committee briefing
• Manage multiple audit/compliance tracking.
• Follow-up with audit issue owners to ensure timely completion of corrective and preventive actions.
• Administer and support the audit management workflow tool (IRM AM module).

Requirements:

• Degree in Computer Science, Computer Engineering or equivalent.
• At least 10 years of experience in IT industry with minimum of 8 years of experience in internal IT audits or as primary contact for internal / external auditors.
• Strong in data analysis. Able to translate raw data into management summaries (charts,dashboards, etc).
• Professional certification such as CISA, CIA, CISM, CISSP etc would be advantageous
• Practitioner who is familiar with assessment of IT General Controls, security framework, regulatory requirements for CII or IT security policies.
• Ability to establish and cultivate relationships with a variety of key stakeholders.
• Ability to work under a fast-paced and dynamic environment.

EA Licence No: 11C5502 | EAP Registration No: R22109400 Arwin Kaur

Assistant Director of Outdoor Program Howqua


Howqua Campus | Mansfield


Closing date: 13/05/2024



Lauriston Girls School  is a forward thinking, independent K-12 School.
We are always looking for exceptional people who love learning, are inspiring and bring empathy to their work. The school fosters workplace gender equality and ongoing professional development.
Lauriston Girls School seeks to appoint an experienced and dynamic educational leader to the position of Assistant Director of Outdoor Program, Howqua Campus .
The Assistant Director of Outdoor Program is accountable for the coordination of the Outdoor Program and collaboration in its continued development, in alignment with the Lauriston Girls School Howqua campus philosophy. The Assistant Director of Outdoor Program oversees and coordinates outdoor educational experiences, in consultation with the Director of Outdoor Program and Vice Principal- Howqua campus. The role has a strong focus on Risk

... Click here to view more detail / apply for Assistant Director of Outdoor Program ? Howqua

Responsible for the establishment and on-going development of theHospitals assurance framework, working with the Hospital Leadership Team in ensuring the principal risks to the delivery of the Hospitals objectives are identified and controlled. Ensure the effective functioning of the Hospitals groups includingappropriate information flows to the Hospital Management Board and onwards to the Trust Assurance & Risk Committee. To be an active member of the Hospitals assurance groups, includingHospital Management Board. Responsible for the implementation of a quality governance system that ensures governance is multi-disciplinary, locally owned and provides assurance that the Hospital Quality Governance Framework is safe and effective. Ensure the Hospital governance systems and processes align to national requirements and best practice. Advise/brief the Hospital Leadership Team and Hospital assurancegroups on changes in legislation/national policy in relation to thegovernance agenda and make recommendations to ensure compliance. Appraise national documents and present conclusions andrecommendations to the Hospital Management Board regardingimplications for the Hospital. Ensure that governance and assurance systems monitor compliance with statutory, regulatory and best practice requirements and that assurance mechanisms are in place via corporate and divisional governance structures. Provide highly specialist advice, support and guidance to managers andclinicians in relation to the Trusts governance systems and processes. Support the Trust Director of Quality Governance and Associate Director of Legal Services in providing assurance to Care Quality Commission, NHS England/Improvement and Liverpool Place in relation to serious incidents, coronial outcomes, complaints and staff and user concerns.

We're always looking for new ways to raise the bar. So we're searching for a Assistant Director of Sales with a track record of driving sales and smashing targets to help us fill our rooms, meeting suites and event space.

A little taste of your day-to-day

Every day is different, but you'll mostly be:

• Managing daily sales activities and coaching team to deliver to their full potential.
• Achieving all personal and team sales goals.
• Creating and implementing sales plans that drive measurable incremental occupancy, increase average sales rates, increase sales volume.
• Developing and maintaining relationships with key clients and outside contacts.
• Organizes and attends sales related functions within and outside of hotel.
• Identify issues that reduces the effectiveness of the overall sales performance and work with respective department to address the issue productively and effectively.

What we need from you

• Bachelor's or Diploma in sales & marketing, hotel management, tourism management or related field.
• Three or more years of experience in hospitality or hotel sales & marketing.
• Strong knowledge of geographical source and business trends.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provide equal employment opportunities to applicants and employees. We promote a culture of trust, support and acceptance. Always welcoming different backgrounds, experiences and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle and workplace.

So join us and you'll become part of our ever-growing global family.

Join our dynamic team as an Assistant Director Clinical Advice and Design for this Federal agency that has an influence in the lives of those with disability. You must be an Australian Citizen to apply for this role. The Assistant Director Clinical Advice and Design (Labour Hire) is required to coordinate and assume responsibility to undertake detailed or sensitive projects; the position is responsible for actively managing key internal and external stakeholder relationships.

This is a 12-month assignment with the possibility of extension
Monday to Friday, 37.5hrs
WFH option 2 days a week
$602.55 per day + 11% Super

R esponsibilities of the role include:

Planning and conducting workshops and other events with key stakeholders including participants, their families and supporters, service providers, professional bodies, and other stakeholders.
Using co-design methods that support the development of clinical and non-clinical assessments and health surveys.
Developing and implementing stakeholder communication plans that support codesign and engagement activities.
Writing clear concise reports that communicate research findings, conclusions and implications for policy and service design.
Providing evidence-informed advice for developing and reviewing policy and guidance for the access and planning pathways.
Collaborating with key stakeholders and advisory panels, reviewing research tools and products, delivering high quality strategic directions and insights
Working collaboratively with other members of the Research and Evaluation Branch Key skills required for the role:

Experience in the development or administration of clinical assessments
Experience managing large scale research programs
Qualitative research experience, including with people who have disability
Health or disability sector stakeholder engagement experience

Desirable skills for the role:

Health professional qualification
Experience in workforce development or education

Please note applications for this role close on Friday 4 th May at 8am. Only shortlisted candidates will be contacted. You must currently hold Australian Citizenship to apply for this role.


At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email adjustments@hoban.com.au or visit hoban.com.au/adjustments . Please click here to apply.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Education governance and policies
  • Support Associate Provost (UG Education) on academic policies, governance and curriculum matters.
  • Lead the necessary follow-up and communication with internal and external stakeholders regarding academic policies, governance and curriculum matters.
  • Develop university-level policies and proposals for UG education, and coordinate integration across PGP where applicable.
  • Drive the initial implementation of UG policies and guidelines, as necessary.
  • Lead review and evaluation of new policies and programmes and recommend follow up.
• Curriculum, pedagogy and academic resources (review, development, enhancement)
  • Guide and shepherd UG curriculum review exercises.
  • Drive and shepherd the development, review and rationalisation of UG programmes.
  • Oversee/ conduct data analysis to inform and drive educational policies, reviews, programmes and/or innovations.
  • Lead/ contribute in cross-unit project teams to conceptualise and develop education curriculum innovations and IT solutions for the digital learning strategy.
• Committee Secretariat, Management Reporting and Communications
  • Lead the secretariat team for the Undergraduate Curriculum Committee (UCC), assisting the Chairperson to ensure effective and efficient resolutions to the agenda.
  • Lead team members in the preparation of regular reports and requests for information related to UG education to internal and external stakeholders such as the Ministry of Education (MOE) and the Board of Trustees.
  • Primary interface and lead on communications on UG and general education matters with MOE and with internal stakeholders.
• Education Strategy
  • Review and follow up on high level milestones and targets under oversight of Assoc Provost (UG Education).
  • Lead and contribute to the delivery of specific educational strategic initiatives, as assigned by the Director, Education Strategy.
• Leadership and team development
  • Oversee team members, ensuring that their support is effective and aligned with the university's strategy.
  • Develop the skills and competencies of team members to facilitate effective and sustainable delivery of SMU's educational strategy, and to support their professional development.

QUALIFICATIONS

• Bachelor's Degree.
• Master's degree preferred.
• 10 to 12 years of relevant work experience required.
• Strong leadership and positive work ethic.
• Resourceful and confident in dealing with internal and external stakeholders.
• Strong interpersonal, verbal and written communication, and presentation skills.
• Strong analytical skills, including proficiency in basic data analysis.
• Demonstrated ability to meet short deadlines and execute against competing or changing priorities as well as concurrent projects.
• Strategic thinker with the ability to develop robust plans as well as a strong implementer who ensures these plans are effectively executed.
• Prior experience in the higher education sector and a strong understanding of Singapore's higher education landscape preferred.

OTHER INFORMATION

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University

The individual will be managing a cluster of hotels in Sentosa. The enclave of hotels in Sentosa by Far East Hospitality is home to four uniquely-designed offerings – bespoke luxury at The Barracks Hotel Sentosa, pragmatic wellness at Oasia Resort Sentosa, adults-exclusive at The Outpost Hotel Sentosa, and family-fun at Village Hotel Sentosa. Guests staying at these hotels will get to enjoy one-of-a-kind themed pools, an award-winning spa, a plethora of dining options, and unique experiences during their visit, as well as access a myriad of event spaces at the Events Centre.

Responsibilities

• Represent the hotel professionally by upholding proper grooming standards.
• Present the hotels’ products and services effectively.
• Generate new sales leads and maintain relationships with clients through sales calls and regular site inspection.
• Assist to update sales control procedures and promotional activities.
• Present Account Portfolio quarterly and analyse the performance of each account.
• Manage corporate meetings, banquet events, residential and non-residential meeting groups or travel trade accounts.
• Provide management with timely Sales and Marketing strategic information.
• Secure new accounts and achieve monthly sales targets assigned.
• Provide suggestions to re-secure loss of existing accounts.
• Follow up with clients whose payments are outstanding and overdue.

Requirements

• Diploma in Sales and Marketing.
• At least 8 to 10 years of relevant experience.
• Excellent communication, interpersonal, networking and organisational skills.
• Strong negotiation and presentation skills.
• Able to work well under pressure in a fast paced environment.

The Head of Assessment & Knowledge oversees the certification assessments and establishes the assessment processes and policies. He is responsible for the alignment and implementation of IHRP’s assessment and knowledge programmes, and human capital research and analysis. Together with the CEO and the Management Team, the Head of Assessment ensures that the assessment agenda and strategy is aligned with the IHRP’s mission and strategic initiatives.

Duties and Responsibilities

a) Mission, Strategy, and Planning

• Work with the CEO and Management Team on the strategic vision of the IHRP, including determining the appropriate learning outcomes and assessment criteria.
• Provide strategic advice and consultation through the Assessment & Insights Committee to the IHRP Board in the development, implementation, evaluation and enhancements to existing assessment procedures, operations, and systems.
• Well-versed in methodologies for assessment through regular benchmarking to other institutions and participation in appropriate conferences and societies.

b) Management of Certification Assessments

• Develop and oversee a process for assessing certified professionals’ competencies.
• Maintain oversight of standard setting for assessment questions and answers to evaluate the competencies of candidates and ensuring the integrity and confidentiality of the entire assessment question bank.
• Coordinate and manage pilot runs of assessments and the incorporation of feedback into the final master set of assessment questions and answers.
• Oversee a fair and transparent assessment process, including the selection and training of invigilators, item writers and reviewers.
• Ensure that assessment appeals are escalated to the appropriate channels and addressed as necessary.
• Establish assessment exemption criteria.
• Identify new and relevant technologies to enhance the delivery of assessments.

c) Research and Analysis

• Lead the development, organisation, analysis and reporting of candidate’s learning outcomes and competency data to support candidates’ CPD / recertification.
• Collate and analyse assessment data to support assessment framework review and performance improvement.
• Interpret assessment findings and prepare regular assessment reports to summarise such findings, with particular emphasis on the quality of the assessment efforts.
• Develop IHRP’s HC research capability by building a research and analytics team.
• Oversee mission essential research projects and products that uplift the HR eco-system and strengthen value proposition for certification.

d) Skills Development and Knowledge Partnerships

• Work with Knowledge Institutions, e.g., Autonomous Universities and Polytechnics on skills identification to support HR professionals for skills upgrading.
• Develop skills-based career pathways, and/or develop industry-recognised certification pathways to recognise skills attained through formal and non-formal learning (e.g. on-the-job training).
• Build an eco-system of Knowledge Partners that will act as multipliers for IHRP certification, products, and programmes.
• Drive adoption of IHRP micro-credentialing products through training eco-system.

e) Governance and Controls

• Ensure robust processes are in place for the recording, storage, management, and dissemination of confidential and sensitive assessment data.
• Lead regular reviews and updates of the assessment policies and procedures to ensure fairness to all candidates.
• Ensure that procedures are in place to reaffirm, at least annually, the fairness, validity and reliability and general performance of each assessment and all identified deficiencies corrected.
• Lead regular reviews and updates of Assessment Guidelines, emphasising the need for integrity and outlining the consequences of misconduct.

Requirements:

Education:

• Graduate degree, or equivalent qualifications in Human Resource (HR), I/O Psychology or Business.
• Demonstrate continuing professional development through development activities such as course work, workshops, seminars and conferences.
• Qualifications in competence-based assessment BPS Level 1 / 2 Certified.

Experience:

• At least 10 years of senior management experience in an educational environment and in progressively demanding positions.
• Prior experience in learning and development, teaching, and/or assessment of professional capabilities.

Other Requirements:

• Familiarity with assessment design principles is essential.
• Experience in setting questions to assess the capability of HR professionals.
• Strong verbal and written communication skills are essential in order to partner with an executive team of internal and external stakeholders.
• Strong problem solving and creative skills and the ability to exercise sound judgement and make decisions in light of existing conditions and constraints.
• High level of integrity and dependability with a strong sense of urgency and results-orientation.