Total 81 hr officer job vacancies in Kuala Lumpur

Job Responsibilities:

• Maintain office supplies, office equipment maintenance and services to ensure smooth office operation.
• Manage staff expenses claim and office petty cash payment and reimbursement.
• Handle general administrative task such as incoming calls, emails, letters and courier.
• Manage staff insurances and liaise with insurers, agents, auditors and regulatory authorities.
• Ensure all registered licenses, insurances and bills are renewed and paid accordingly.
• Responsible to handle all day-to-day accounting transactions and operations, and other accounting functions.
• Prepare monthly Profit and Loss Statement and Balance Sheet for Management to review accordingly.
• Perform Bank Reconciliation and SST as well as ensure all statutory submission are submitted before due date such as MTD (PCB), EPF, SOCSO, EIS and HRDF.
• Monitor and manage financial activities including Accounts Payable and Accounts
• Receivable processes.
• Maintain proper filing of accounts record and documentation in both soft and hard copy format.
• Assist in preparation audit and tax process.
• Other ad-hoc duties as assigned

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, in Business Administration or related fields.
• At least 1 year related working experience
• Languages skills required: English, Malay, Mandarin (as role requires candidate to deal with Mandarin speaking client/etc.)
• Detail oriented, independent & initiative personal skills & behavior
• Able to work within a supportive and collaborative team environment
• Possess own transport
• Office location: Fraser Business Park, Metro Pudu KL
• Fresh graduates are encouraged to apply

Serious keen & hardworking candidate please apply with your latest comprehensive resume

Resume box: lifework.sun@gmail.com

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Company trips

工作職責：

• 維護辦公用品、辦公設備的維護與服務，確保辦公順利進行。
• 管理員工費用索賠和辦公室零用現金支付和報銷。
• 處理一般行政任務，例如來電、電子郵件、信件和快遞。
• 管理員工保險並與保險公司、代理人、審計師和監理機關聯絡。
• 確保所有註冊許可證、保險和帳單均已更新並相應支付。
• 負責處理所有日常會計交易和操作以及其他會計職能。
• 準備每月損益表和資產負債表，供管理階層進行相應審查。
• 執行銀行調節表和 SST，並確保在到期日之前提交所有法定文件，例如 MTD (PCB)、EPF、SOCSO、EIS 和 HRDF。
• 監控和管理財務活動，包括應付帳款和帳戶
• 應收帳款流程。
• 以軟拷貝和硬拷貝格式妥善保存帳目記錄和文件。
• 協助準備審計和稅務流程。
• 其他被指派的臨時職責

工作要求：

• 候選人必須至少擁有工商管理或相關領域的學士學位。
• 至少1年相關工作經驗
• 所需語言技能：英語、馬來語、華語（因為職位要求候選人與講華語的客戶打交道等）
• 注重細節、獨立、主動的個人技能和行為
• 能夠在支援和協作的團隊環境中工作
• 擁有自己的交通工具
• 辦公地點：Fraser Business Park, Metro Pudu KL
• 鼓勵應屆畢業生申請

認真熱心且勤奮的候選人請攜帶最新的綜合簡歷申請

履歷箱：lifework.sun@gmail.com

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 公司旅行

Working Hours：10.30am to 6.30pm; Monday to Friday

Working Location: Taman Mount Austin, JB

Job Responsibilities:

• Responsible for all design artwork for branch such as posters, props, backdrops, slides, event materials etc.
• Responsible for branch project video recording and video editing
• Responsible on templates for branch posters
• Brainstorm on creative ideas and interesting events for branch
• Responsible for posting on branch social media to recognize sales and track sales of all agents and record qualified agents
• Responsible on managing branch hiring
• Responsible for new agent registration and branch administrative work
• Responsible to organize all branch events such as celebration dinner, training program, incentive trip
• Liaise with outsource parties on event planners, designers, travel agencies and agents for branch

Job Requirements:

• Fluent in Mandarin, English and Malaysia
• Experienced in design and event management (added advantage)
• Strong work ethic, responsible, hard-working, independent and self-motivated.
• Creative thinker with a strong sense of design.
• Familiarity with design software and technology (such as Adobe, Photoshop, Illustrator , JianYing or any related skills)
• Serious & Interested candidate please apply with your comprehensive resume

Resume box: lifework.sun@gmail.com

Only shortlisted candidates will be notified

Perks & Benefits

• Open culture
• Personal development opportunities

工作時間：上午10.30至下午6.30；星期一到星期五

工作地點：Taman Mount Austin, JB

工作職責：

• 負責分會的所有設計藝術品，如海報、道具、背景、幻燈片、活動材料等。
• 負責分公司專案錄影及影片剪輯
• 負責分會海報範本製作
• 集思廣益，為分支機構創意想法和有趣的活動
• 負責在分公司社交媒體上發布訊息，認可銷售並追蹤所有代理商的銷售情況並記錄合格代理商
• 負責分公司招募管理工作
• 負責新代理註冊及分公司行政工作
• 負責組織所有分公司活動，如慶祝晚宴、培訓計畫、獎勵旅遊
• 與分公司的活動策劃者、設計師、旅行社和代理商等外包方聯絡

工作要求：

• 精通國語、英語和馬來西亞語
• 具設計和活動管理經驗（附加優勢）
• 強烈的職業道德、責任感、勤奮、獨立和上進心。
• 具有強烈設計感的創意思想家。
• 熟悉設計軟體和技術（例如Adobe、Photoshop、Illustrator、JianYing或任何相關技能）
• 認真且有興趣的候選人請附上您的全面履歷進行申請

履歷箱：lifework.sun@gmail.com

只有入圍者才會被通知

津貼和福利

• 開放文化
• 個人發展機會

工作職責：

• 維護辦公用品、辦公設備的維護與服務，確保辦公順利進行。
• 管理員工費用索賠和辦公室零用現金支付和報銷。
• 處理一般行政任務，例如來電、電子郵件、信件和快遞。
• 管理員工保險並與保險公司、代理人、審計師和監理機關聯絡。
• 確保所有註冊許可證、保險和帳單均已更新並相應支付。
• 負責處理所有日常會計交易和操作以及其他會計職能。
• 準備每月損益表和資產負債表，供管理階層進行相應審查。
• 執行銀行調節表和 SST，並確保在到期日之前提交所有法定文件，例如 MTD (PCB)、EPF、SOCSO、EIS 和 HRDF。
• 監控和管理財務活動，包括應付帳款和帳戶
• 應收帳款流程。
• 以軟拷貝和硬拷貝格式妥善保存帳目記錄和文件。
• 協助準備審計和稅務流程。
• 其他被指派的臨時職責

工作要求：

• 候選人必須至少擁有工商管理或相關領域的學士學位。
• 至少1年相關工作經驗
• 所需語言技能：英語、馬來語、華語（因為職位要求候選人與講華語的客戶打交道等）
• 注重細節、獨立、主動的個人技能和行為
• 能夠在支援和協作的團隊環境中工作
• 擁有自己的交通工具
• 辦公地點：Fraser Business Park, Metro Pudu KL
• 鼓勵應屆畢業生申請

認真熱心且勤奮的候選人請攜帶最新的綜合簡歷申請

履歷箱：lifework.sun@gmail.com

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 公司旅行

Job Responsibilities:

• Maintain office supplies, office equipment maintenance and services to ensure smooth office operation.
• Manage staff expenses claim and office petty cash payment and reimbursement.
• Handle general administrative task such as incoming calls, emails, letters and courier.
• Manage staff insurances and liaise with insurers, agents, auditors and regulatory authorities.
• Ensure all registered licenses, insurances and bills are renewed and paid accordingly.
• Responsible to handle all day-to-day accounting transactions and operations, and other accounting functions.
• Prepare monthly Profit and Loss Statement and Balance Sheet for Management to review accordingly.
• Perform Bank Reconciliation and SST as well as ensure all statutory submission are submitted before due date such as MTD (PCB), EPF, SOCSO, EIS and HRDF.
• Monitor and manage financial activities including Accounts Payable and Accounts
• Receivable processes.
• Maintain proper filing of accounts record and documentation in both soft and hard copy format.
• Assist in preparation audit and tax process.
• Other ad-hoc duties as assigned

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, in Business Administration or related fields.
• At least 1 year related working experience
• Languages skills required: English, Malay, Mandarin (as role requires candidate to deal with Mandarin speaking client/etc.)
• Detail oriented, independent & initiative personal skills & behavior
• Able to work within a supportive and collaborative team environment
• Possess own transport
• Office location: Fraser Business Park, Metro Pudu KL
• Fresh graduates are encouraged to apply

Serious keen & hardworking candidate please apply with your latest comprehensive resume

Resume box: lifework.sun@gmail.com

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Company trips

工作職責：

• 維護辦公用品、辦公設備的維護與服務，確保辦公順利進行。
• 管理員工費用索賠和辦公室零用現金支付和報銷。
• 處理一般行政任務，例如來電、電子郵件、信件和快遞。
• 管理員工保險並與保險公司、代理人、審計師和監理機關聯絡。
• 確保所有註冊許可證、保險和帳單均已更新並相應支付。
• 負責處理所有日常會計交易和操作以及其他會計職能。
• 準備每月損益表和資產負債表，供管理階層進行相應審查。
• 執行銀行調節表和 SST，並確保在到期日之前提交所有法定文件，例如 MTD (PCB)、EPF、SOCSO、EIS 和 HRDF。
• 監控和管理財務活動，包括應付帳款和帳戶
• 應收帳款流程。
• 以軟拷貝和硬拷貝格式妥善保存帳目記錄和文件。
• 協助準備審計和稅務流程。
• 其他被指派的臨時職責

工作要求：

• 候選人必須至少擁有工商管理或相關領域的學士學位。
• 至少1年相關工作經驗
• 所需語言技能：英語、馬來語、華語（因為職位要求候選人與講華語的客戶打交道等）
• 注重細節、獨立、主動的個人技能和行為
• 能夠在支援和協作的團隊環境中工作
• 擁有自己的交通工具
• 辦公地點：Fraser Business Park, Metro Pudu KL
• 鼓勵應屆畢業生申請

認真熱心且勤奮的候選人請攜帶最新的綜合簡歷申請

履歷箱：lifework.sun@gmail.com

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 公司旅行

The HR Generalist is responsible for supporting all HR activities in the Global Hub. This individual is accountable for the effective onboarding of new hires, accurate and timely payroll and benefits management, and successful coordination of all administrative HR tasks.

The role is crucial in HR data management and reporting, keeping track of relevant HR information and performance metrics. In doing so, the HR team are able leverage on data-driven insights, make informed decisions, and strive for continuous improvement. This role serves as an advisor to employees, providing guidance on HR policies and processes. He/she is also the frontline resource for the team, ensuring all HR inquiries and concerns are addressed or are routed to the right individual.

What you will be doing:

• Carrying out payroll management activities (new hire payroll registration, monthly payroll processing and statutory reporting, and final pay processing) for all employees.
• Regularly monitoring the HR mailbox, promptly addressing employee inquiries, and resolving workforce issues.
• Monitoring new hire performance, guiding Managers during performance reviews, and sending out confirmation or non-confirmation letters.
• Sending out job offers and gathering pre-employment requirements from incoming new joiners.
• Effectively onboarding new joiners into the company; delivering company orientation when needed.
• Assisting in quarterly performance reviews by documenting employee performance scores and calculating performance bonuses when applicable.
• Managing HR reports and utilizing people analytics to understand people drivers and identify improvement areas.
• Drafting and updating HR policies and SOPs when needed, sending out HR announcements and communications in MY/GH.
• Coordinating with agency partners in employment pass application and renewal for foreign employees; serving as a mediator between employees and agencies.
• Providing support in all aspects of the employee lifecycle, aiding HR leaders in GH/MY in their decision-making and implementation.
• Keeping track of employee benefits utilization, processing claims, and coordinating with external benefit providers/partners (e.g. availment, renewal).
• Overseeing the company’s HRDF account - reviewing and processing training requests, applying for HRDF payments coverage, and ensuring all outstanding training vendor payments are settled.
• Monitoring HR budget and expenses.
• Working with the rest of the HR team in driving efforts to foster employee engagement.
• Assisting HR leaders in managing employee grievances and delivering disciplinary actions; guiding employees in the grievance management process.
• Keeping employee records up-to-date and ensuring all relevant HR documentation are intact.
• Communicating with statutory bodies/governmental authorities when needs arise.
• Managing the HRIS, monitoring attendance and leave utilization, and guiding employees on using HR technology and related platforms.
• Performing ad-hoc administrative duties as per HRBP/HRM requirements.

What you will need :

• University degree.
• At least 4 years of progressive work experience in full cycle HR Management.
• Experience in fast-paced and high growth organizations, background in the fintech industry a plus.
• Strong understanding of HR processes, procedures, and best practices as well as employment laws and regulations in Malaysia (Employment Act 1955 and succeeding amendments as well as Industrial Relations Act 1967).
• Experience as HR Subject Matter Expert/Advisor, possessing demonstrable knowledge in most facets of HR including employee onboarding and offboarding, compensation (payroll) and benefits, and performance management.
• Experience in developing HR policies and procedures.
• Successful track record in stakeholder engagement.
• Experience in tracking key HR performance indicators/metrics.
• Ability to develop and nurture relationships across departments.
• Excellent planning, organizational, and goal-setting skills.
• Well-versed in the latest HR (and payroll) technologies and must be savvy about relevant systems and tools.
• Excellent communication and interpersonal skills; possesses a positive and approachable manner.
• Curious, proactive, and agile; able to come up with innovative solutions to problems.
• Data-driven, analytical, and has strong attention to detail.
• Commitment to continuous personal development; willingly

• Medical Benefit
• Optical Benefit 
• Gym/Fitness Subsidy
• Travel Allowance
• Meal Allowance
• Staff Referral Bonus Program
• Work From Anywhere Policy (T&C applies)
• Hybrid Working (4-days office + 1-day Work From Home)
• Long Service Reward (with Cash Incentives in USD)

4e Exchange, a globally leading financial derivatives trading platform in the financial services industry, is looking for an HR Manager to join their team. As an HR Manager at 4e Exchange, you will have the opportunity to oversee the HR function and make a significant impact on the organization's success and growth.

With a comprehensive range of financial trading services and products, 4e Exchange is dedicated to providing users with innovative solutions for fiat and digital asset trading. The company's team of industry experts and advanced technology ensures they remain at the forefront of the market.

Responsibilities

• Develop and implement HR strategies aligned with the organization's overall objectives.
• Provide leadership and guidance to the HR team, fostering a high-performance culture.
• Collaborate with senior management to understand business goals and translate them into HR initiatives.
• Develop and implement effective onboarding processes and programs.
• Lead workforce planning, talent development, and succession planning initiatives.
• Manage employee relations, addressing and resolving workplace issues.
• Develop and implement HR policies and procedures, ensuring compliance with legal requirements.
• Implement performance management systems to drive continuous improvement.
• Lead the development and execution of employee training and development programs.
• Oversee the design and administration of competitive compensation and benefits programs.
• Conduct regular market analysis to ensure the organization's compensation strategy is competitive.
• Ensure HR practices comply with relevant employment laws and regulations.
• Stay updated on changes in employment legislation and adjust policies and practices accordingly.
  

• Min. Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• 5-10 years experience in a senior HR leadership role in .com, IT Services, Financial etc. Industry.
• In-depth knowledge of HR principles, practices, and employment legislation.
• Proficient in Recruiting or Employee Relationship practice in Malaysia.
• Strong leadership and strategic thinking abilities.
• Excellent communication and interpersonal skills.

We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW outcome to them.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting hardware and software issues for TVs / Monitors.
• Provide immediate attention to serious cases and escalate for swift resolution with your manager (if required).
• Provide WOW solutions for our customers. Elevating PRISM+ to have the best customer service experience among our competitors.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Maintaining a polite, helpful, and professional manner.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• At least 1 – 3 years of relevant work experience in customer service/customer experience would be an advantage.
• Diploma/Degree holder or equivalent.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize and prioritize work.
• Prior experience using Zendesk or any other Customer Service Management system would be an advantage.
• Experience in the consumer electronics/gaming hardware industry would be an advantage.
• Candidates must be willing to handle Australian & Philippines markets 2-3 days a week.
• Candidates must be willing to work permanent night shifts, weekends, and public holidays. (5-days work with rotational off-days)
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• Do ensure that you have all the following:
• Stable internet connection
• Personal computer or laptop
• Headset or earphones

• 14 Days Annual Leave

• 1 Day Birthday Leave

• Annual outpatient benefit (Includes dental and optical benefits)

• Annual increment

• Performance bonus

• Free flow snacks and drinks!

• Act as a trusted HR advisor and partner with the leadership teams in the Asia cluster, understand their business objectives and provide strategic HR guidance
• Drive the talent management process, including workforce planning, recruitment, onboarding, and succession planning, to ensure the availability of a skilled and engaged workforce
• Partner with local HR teams in the Cluster to ensure compliance with labor laws, regulations, and company policies, fostering a positive employee relations environment. Act as the main point of contact for employee relations matters, providing guidance and coaching to managers on handling employee issues, performance management, and conflict resolution
• Develop and implement performance management programs, including goal setting, performance reviews, and career development plans, to enhance employee engagement and drive individual and team performance
• Support organizational change initiatives, providing change management expertise, and ensuring effective communication and employee engagement throughout the process
• Provide guidance on compensation and benefits strategies, ensuring market competitiveness and equity across the cluster
• Analyze HR metrics and data to identify trends, insights, and areas for improvement, and propose and implement appropriate HR solutions
• Oversee day-to-day HR operations, including talent acquisition, onboarding, employee relations, performance management, compensation and benefits, employee engagement, and HRIS management
• Support learning and development initiatives, identifying training needs and collaborating with the Learning and Development team to deliver targeted programs
• Stay up to date with local labor market trends, employment legislation, and industry best practices, and proactively advise on potential impacts to the organization
• Lead, mentor, and develop a team of HR professionals, fostering a collaborative and high-performance work environment

JOB DESCRIPTION: 

• Monitor the performance of agents and direct business under my SBU. 
• To ensure agents and clients will comply with Bank Negara guidelines. Monitor the supply and control the issuance of the cover notes. 
• To arrange with the risk surveyor to conduct a pre-acceptance surveyor and another risk survey including loss minimization when necessary. Responsible for collection premiums from agents/clients and other intermediaries 
• To ensure timely issuance of policies/endorsement. To keep tap and ensure that agents comply with CBC, MMC, and CPD hours. 
• To continuously recruit new agents to enlarge the networking base. Maintain the correct portfolio mix of business or type of business as required by company management. 
• Achieved targets as set by management to support the company’s business plan and objectives. 
• Attend communication meetings and any other meetings where relevant. 
• Be multi-skilled and able to assist other sections/departments within the company as and when required. Performs any other duties which may be assigned from time to time. 
• Monitoring agent’s renewal. Provide non-motor quotation to the agent. 
• Approaching and guidance to the agent on non-motor product/knowledge. Giving CPD training to agents. 

OTHER REQUIREMENTS: 

• Minimum at least 2-3 years of working experience preferably in the insurance industry 
• Good track record in sales & servicing 
• Proficient knowledge of insurance products and operations (an advantage) 
• Management and Retention of key accounts 
• Right attitude and team-working attributes. 
• Must be meticulous with the ability to work under pressure. 
• Must be self-motivated with the ability to work under minimum supervision. 
• Good communication & presentation skills, pleasant personality

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other characteristic protected by applicable laws. We try to make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

- Collaborate with hiring managers in the recruitment of interns.
- Participate in the onboarding process for interns, including preparing offer letters, arranging
laptops, access cards, emails, and other related tasks.
- Support university engagement and career fairs.
- Assist in HRDF submission.
- Post jobs into the SR and assist in sourcing CVs through the SR.
- Collaborate with the Talent Acquisition team to screen candidates for interns and junior roles.
- Contribute to the preparation of weekly or monthly reports.
- Assisting with official letters preparation (employment verification letter)
- Compile NewStreak monthly
- Preparing posters/email blasts / EDM
- Work on all social media opportunities for EB
- Ideas for engagement activities – to keep track and help google search success stories

Tune Protect strives to be the go-to insurtech for millennials and Gen Z. We are listed on the main market of Bursa Malaysia since 2013 where our main business is insurance, reinsurance and going forward - insurance technology solutions! We are simplifying consumer's experience with different products and technology that complement consumer's lifestyle needs!

There’s a lot of things happening at Tune Protect and we are looking for creative, agile, independent and fast paced - all rounder hustlers to join us on this challenging, yet amazing journey. If you’re experimental and aren’t afraid to make mistakes, welcome!

Here, you will formulate creative solutions for our customers, juggle numerous items in making them simple, own and drive initiatives, and collaborate with super fun and hard-working group of people who are utterly passionate about their mission.

JOB DESCRIPTION:

• Monitor the performance of agents and direct business under my SBU.
• To ensure agents and clients will comply with Bank Negara guidelines. Monitor the supply and control the issuance of the cover notes.
• To arrange with the risk surveyor to conduct a pre-acceptance surveyor and another risk survey including loss minimization when necessary. Responsible for collection premiums from agents/clients and other intermediaries
• To ensure timely issuance of policies/endorsement. To keep tap and ensure that agents comply with CBC, MMC, and CPD hours.
• To continuously recruit new agents to enlarge the networking base. Maintain the correct portfolio mix of business or type of business as required by company management.
• Achieved targets as set by management to support the company’s business plan and objectives.
•  Attend communication meetings and any other meetings where relevant.
• Be multi-skilled and able to assist other sections/departments within the company as and when required. Performs any other duties which may be assigned from time to time.
•  Monitoring agent’s renewal. Provide Non-Motor quotation to the agent.
• Approaching and guidance to the agent on non-motor products/knowledge. Giving CPD training to agents.

OTHER REQUIREMENTS:

• Minimum at least 2-3 years of working experience preferably in the insurance industry
• Good track record in sales & servicing
• Proficient knowledge of insurance products and operations (an advantage)
• Management and Retention of key accounts
• Right attitude and team-working attributes.
• Must be meticulous with the ability to work under pressure.
• Must be self-motivated with the ability to work under minimum supervision

We look after our tribe well! On top of insurance coverage for you and your family, we provide a free flow of coffee, tea and biscuits, professional accreditation support and a generous amount of e-learning courses and annual leaves! We practice hot desking and take social networking very seriously!

Officer, KYC Operations Analyst   - Hybrid (C10)

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices.  The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow.  We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Officer, KYC Due Diligence Analyst  - Hybrid (Internal Job Title: Compl Bus Control Analyst 2 - C10) based in KL, Malaysia.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The KYC Due Diligence Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

In this role, you’re expected to:

• Assist Citi on KYC efforts in accordance to the CBSU AML KYC Ops procedures

• Subject Matter Expert

• Perform KYC reviews and ensure documentation comply with local regulation and Citi standards KYC reviews (Scheduled & Unscheduled Reviews for Client types across varied risk classes) including monitoring and tracking of KYC records, assisting with the development and execution of action plan for expiring records, and ensuring records are not past due

• Determining if the accounts are in scope

• Client Identification, Verification and Screening

• Information such as customer’s address, employment (including employer), connectivity to PEP/SPF (Sanctions Screening), will be validated and confirmed. These will be validated based on existing information available or through approved third party sites. Based on the results, enhanced due diligence checks will be performed which include negative news and social media checks

• Partner with internal units to ensure adequate due diligence process is carried out for customer accounts and documentation reviews

• Ensure all information

• Send the requests to Outreach/RM for accounts where information is required to complete the review

• Any suspicious product usage from AML perspective gets highlighted to senior management for further reviews promptly

• Ensure to maintain quality standards (90% and above) for the KYC reviews undertaken

• Ensure any tech issue/procedural clarifications gets highlighted to managers for further review and guidance

• Ensure to get Quality Control (QC) review done on files prior to submission and respond/correct any discrepancies identified during QC reviews

• Submit record for Business Approval once review is complete and respond/correct any discrepancies identified during BA reviews

• Proficiency in Cantonese language (HK market)

As a successful candidate, you’d ideally have the following skills and exposure:

• 3 to 5 years of relevant experience preferred

Education:

• Bachelor's degree/University degree or equivalent experience

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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