Total 6 Full-time Manager front desk officer job vacancies in Johor Bahru

Job Description

• To assist the Front Office Manager in directing and supervising the activities of the sections of the Front Office.
• To ensure that guests are attended to with promptness, courtesy and efficiency and that guests’ complaints are handled with tact and diplomacy.
• To oversee the various sections within the Front Office Department to ensure optimum results.
• To oversee the FO operations in the absence of the FOM.
• To prepare management reports relating to room occupancy, reservations pattern, sales statistics, analysis of guest mix, sale production and other reports.

Job Requirements

• At least 2 years of prior experience in similar capacity
• Positive work attitude and team player.
• Good communication and public relations skills.
• Must be able to perform rotating shifts

1. Implement operating procedures & service standards for front office operations
2. Monitor front office operations to ensure adherence to organisational standards & procedures
3. Review manpower allocation for front office operations
4. Monitor room inventory levels & reconcile discrepancies
5. Manage team's service performance in response to guests' needs & requests to ensure guest satisfaction
6. Interact with guests to gather feedback on service quality
7. Operationalise compliance management on data protection regulations & organisational security procedures for guest registration & credit & cash transactions
8. Manage loss & risk prevention policies and procedures to minimise loss and risk in business operations
9. Review operations reports & statistics to monitor & report departmental performance
10. Manage cost control to keep departmental operating expenses within budget

Requirements

• Minimum 3 years relevant experience
• Possesses exceptional interpersonal & communication skills & is able to interact with culturally diverse guests
• Has strong organisational skills & is able to deliver consistent quality guest service in a fast-paced environment
• Works on shifts, including weekends & public holidays

Job Description

• Responsible for the day-to-day operation of the entire hotel and the welfare of the guests. Based in the lobby, they will at all times be visible, approachable and expected to act and make decisions on matters which concern the well-being of the guests.
• Handles guest complaints if they have not been dealt with by team members and provide a rapid solution.
• Guest Satisfaction, to ensure guests have a smooth running stay at the hotel.
• Work closely with all other departments and to keep a daily log of all occurrences which are to be brought to the attention of the Operations Manager of the hotel.

Job Requirement

• Diploma in Hotel Management / Tourism Services or equivalent.
• Minimum 2 years of supervisory experience in Hotel Front Office or equivalent.
• Strong leadership and communication skills.
• Possess initiative and the ability to manage multiple tasks at once.
• Energetic, confident and driven with the ability to adapt quickly to changing
• needs.
• Has the ability to build a strong relationship with guest and hotel.

JOB SUMMARY

Duties and Responsibilities

• The Duty Manager is the representative of Senior Management.
• The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Courtyard by Marriott.
• Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may requires further attentions.
• Recognising department’s top performers
• Establishing guest satisfaction and to be able to strengthen business relationships with guests
• Ensure the continuous learn and growth of associates within the front office department and to be able to identify future/potential leaders within the department

Other Functions

• The Duty Manager will act personally with a member of Security for any Safe Opening in the hotel, following the security procedures and will record any of this action on the appropriate format.
• In the event of fire ensure the overall co-ordination as per emergency procedure established. In the absence of Front Office Manager, the Night Duty Manager will call right away the appropriate persons; will ensure that each staff takes control of his/her duties during Fire and that the guests are well informed of the security measures to be taken.
• Report to security any suspicious behaviour, luggage and altercations. All incidents must be recorded in the Duty Manager’s Logbook.
• Effectively use the results of Duty Manager’s Logbook and all other guest feedback mediums to improve product and service delivery.
• Develop and implement action plans based on results from the feedbacks given by associates
• To champion upsell and Marriott Rewards campaign
• To motivate and cultivate everyone in the team to be able to champion the upsell and Marriott Rewards campaign

Lobby Co-ordination

• The first assignment & main area of work of the Duty Manager is the Lobby, when the Duty Manager is not away to do a specific task, he/she will spend all his/her time in the lobby to co-ordinate the overall lobby activity and will be dynamic in guest relationships.
• The Duty Manager will join daily the Front Office Manager briefing & weekly the Front Office Meeting to bring with dynamism and initiatives all the questions, case studies & new ideas to be considered and discussed.
• The Duty Manager will be very active giving full information & updates to all the Front Office staff. During the absence of the Front Office Manager, The Briefing will be conducted by the Duty Manager.
• All incidents must be recorded in the Duty Manager Logbook. Front Office Manager to be contacted in case of any emergency.
• Ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department.

Supervision & Control

• Ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department.
• Responsible to keep all Front Office Standards and Procedures in line with Marriott Brand Policies.
• Ensure the proper follow up of the room requests & co-ordination with housekeeping regarding the priorities in room cleaning.
• Ensure that the End of Day is completed correctly and that the number of "No Show", "Rooms Occupied", “Complimentary” and "House Use" are accurate. The Duty Manager to supervise the accuracy of the daily financial reports issued by Front Office.
• The Duty Manager will ensure that the immigration registration is done fully as per procedures established.
• Keep full records of incoming and outgoing items in the Duty Manager Safe & to ensure proper follow up.
• Ensure that all Front Office areas are clear, clean & tidy at all times.
• Ensure all Front Office Standards and Procedures in line with the Marriott Policies
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.

Responsibility in terms of security

• The Duty Manager will act personally with a member of Security for any Safe Opening in the hotel, following the security procedures and will record any of this action on the appropriate format.
• In the event of fire ensure the overall co-ordination as per emergency procedure established. In the absence of Front Office Manager, the Night Duty Manager will call right away the appropriate persons; will ensure that each staff takes control of his/her duties during Fire and that the guests are well informed of the security measures to be taken.
• Report to security any suspicious behaviour, luggage and altercations. All incidents must be recorded in the Duty Manager’s Logbook.

CANDIDATE PROFILE

Education and Experience

• Minimum O Level Certification
• Preferably 2-3 years experience in similar field
• Familar with Opera Software

Job Description

Assists the Front Office Manager in directing and supervising the activities of the front desk, including information/reception, concierge, bell services, reservations office and business centre. Responsible for welcoming guests and groups to the hotel, attends to guests’ queries, complaints and to interact with guests.

• Ensures a smooth and efficient operation at the Reception in accordance with the objectives and quality standards
• Ensure all duty shifts procedures are being carried out and recorded on shift check list.
• Ensure all reception staff is being briefed during rolls calls and knows special arrivals and the room situation for the day.
• Checks on the general appearance of all front office staff when they are on duty, and conducts spot checks on their performance.
• Ensures that all guests are attended to immediately at the reception desk.
• Ensure the Front Office Manager is kept fully inform of any relevant feedback from the guest and other departments.
• Ensures proper room allocation and checks on the general conditions of the rooms.
• Authorizes room rates, room change, pay outs, rebates, cash advances, acceptance of checks on the basis of established procedures, credit policy, amounts involved and the identity of the guests.
• Ensures the answering services (overseas calls, messages, connecting to correct extensions, correct phraseology) are handled professionally and supervises the cleanliness of the work area and equipment.

Job Requirement

• Diploma in Hotel Management / Tourism Services or equivalent.
• Minimum 3 years of supervisory experience in Hotel Front Office or equivalent.
• Strong leadership and communication skills.
• Possess initiative and the ability to manage multiple tasks at once.
• Energetic, confident and driven with the ability to adapt quickly to changing needs.
• Has the ability to build a strong relationship with guest and hotel.

Job Description

• Responsible for the day-to-day operation of the entire hotel and the welfare of the guests. Based in the lobby, they will at all times be visible, approachable and expected to act and make decisions on matters which concern the well-being of the guests.
• Handles guest complaints if they have not been dealt with by team members and provide a rapid solution.
• Guest Satisfaction, to ensure guests have a smooth running stay at the hotel.
• Work closely with all other departments and to keep a daily log of all occurrences which are to be brought to the attention of the Operations Manager of the hotel.

Job Requirement

• Diploma in Hotel Management / Tourism Services or equivalent.
• Minimum 2 years of supervisory experience in Hotel Front Office or equivalent.
• Strong leadership and communication skills.
• Possess initiative and the ability to manage multiple tasks at once.
• Energetic, confident and driven with the ability to adapt quickly to changing
• needs.
• Has the ability to build a strong relationship with guest and hotel.