End Date
Sunday 31 March 2024
Salary Range
£29,669 - £31,230
We support agile working – click here for more information on agile working options.
Agile Working Options
Hybrid Working
Job Description Summary
This is a Secondment or Fixed Term Contract for up to 18 Months
Based in either the Isle of Man, Jersey or Guernsey you'll be part of a team who assist our Relationship Managers support the High Net-Worth Clients with their banking needs, these clients reside in the UK/Worldwide. Candidates must have the required right to work on the Island - please note this is different to the right to work in the UK.
Job Description
Key Details
- JOB TITLE: International Private Banking Relationship Associate
- SALARY: £29,669
- LOCATION(S): Douglas, Isle of Man, Jersey or Guernsey
- HOURS: Full-time- 35 hours a week - Secondment or Fixed Term Contract for up to 18 Months
- WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this Opportunity
Based in one of the Crown Dependencies you'll be part of the International Private Banking team who assist our Relationship Managers in supporting High Net-Worth Clients with their banking needs, these clients reside in the UK/Worldwide.
This is the fastest growing business in Lloyds Banking Group so it’s an excellent time to join and make a real difference.
- You’ll be resolving a variety of complex queries directly from the Clients or via the Relationship Managers.
- Ensuring the clients get the right support when they call or email us - whether it's a simple product amendment, a payment request or opening doors to new possibilities.
- Be proactive in looking for opportunities to book the Clients in for a Relationship Building conversation with their Relationship Manager to deepen the Client/Banks relationship.
- You'll be making a genuine difference to peoples' finances and in return, we'll be totally committed to investing in you.
- Using customer data to proactively contact existing customers that may benefit from our Relationship Management service to achieve our balance growth objectives.
This is your chance to be part of a development focussed team providing vital services to the Islands' communities.
About us
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
What you’ll need
- A work permit to enable employment on the Isle of Man
- Excellent communications skills that places the customer first, acting with skill, care and diligence in providing services to customers, treating them sensitively, flexibly and responsively.
- Using appropriate skills and decision making in an efficient and effective manner you’ll be taking ownership whilst providing the highest level of customer service and care.
- Technical skills to guide and support Clients to go digital. Using our latest technologies to ensure everything is in place for a happy outcome.
- The ability to adapt well to change and help to drive implementation.
- Takes ownership of personal development and performance, and regularly assess and develop individual performance during coaching, feedback and 1:1s
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch.
We’d love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
