Total 73 critical care provider job vacancies in Quality Assurance / Control category in Malaysia

Provider Quality Assurance Officer (Children's Brokerage & Specialist Placements) - x3 Posts

PO2: £41,967 rising in annual increments to £44,862 pa LW

Hybrid Working (includes extensive nationwide travel)

Permanent / Full Time / 35 Hours

About Lambeth Children Services:
Lambeth is a borough of huge diversity, strength, and possibility. Lambeth is home to approximately 63,000 children aged 0-18, representing nearly 20% of our borough’s population. Our Lambeth partnerships have the highest ambitions for our children and want them to grow up to be happy, safe and thriving in supportive communities. We have a rich network of good and outstanding schools, a passionate voluntary community sector and an exciting youth and play offer. Children growing up in Lambeth are surrounded by beautiful green spaces and a borough with a rich history, arts, and music scene.

Despite this, our children also face challenges and adversity. There are several health and wellbeing indicators that are higher in Lambeth than other boroughs, including children in need due to parent disability, first time entrants to youth justice system, and children and young people with special educational needs and disabilities. We have significant demand for mental health and emotional wellbeing provision and have critical challenges regarding placement sufficiency for our Children Looked After. Lambeth is the fifth most densely populated borough in the UK with sharp contrasts between wealth and poverty. It is estimated that 27% of our children and young people are living in poverty, rising to 43% when housing costs are factored in; we know Covid-19 pandemic has exacerbated challenges for many families in Lambeth and created a new set of problems for others.

It’s an incredibly exciting time to come and work in Lambeth. There’s plenty to get your teeth into – be it leading the implementation of our strategy for youth services, overseeing the transformation of our emotional health and wellbeing provision, or presiding over the development of a new team delivering efficient brokerage for our teams.

We’re passionate about integration of services and teams across education, health and social care to ensure our population can access services that are joined-up and seamless. All of these roles play very important roles in partnership development with internal and external stakeholders.

A message from The Assistant Director
Successful applicants should have a drive to get things done and be able to promote and facilitate innovation, creativity, and continuous improvement of children placement services.

Successful applicant should have demonstrable experience of quality assurance within children’s residential services including file and paperwork audits, excellent communication skills and in particular the ability to engage with young people and their networks.

Successful applicant must have proven report writing skills, the ability to provide recommendations on how to improve our services for the benefit of the young people in our care, understanding of safeguarding and GDPR in practice and the ability to travel and undertake quality assurance visits nationwide at short notices.

About You:
The role will involve quality assuring the safeguarding standards and practices of children and young people in care as well as care leavers placements as well as monitoring unregistered and unregulated provisions. You would be required to produce reports about each visit providing an opinion (with supporting evidence) as to whether children are effectively safeguarded, and the home is being conducted in a way that promotes children's wellbeing.

You will also be providing recommendations for the improvement and enhancement of services in the interests of the children and young people we care for ensuring that the voices of children and young people are heard and reflected in reporting. You will communicate with, and offer support and guidance to external placement providers, directors and managers regarding compliance, continual improvement, and best safeguarding and care standard practices.

You must have significant experience of working in the children’s care sector either as a manager of a children’s home, social worker, regulator or as an independent (Children’s Homes Regulation 44) visitor for another organisation. You must have an excellent understanding of the Children’s Home (England) Regulation 2015, quality standards, guidance and social care common inspection framework. The ideal person must have significant experience of 16+/leaving care services and its legislation and guidance.

Why Lambeth:-

• Fantastic, modern working environment in the award-winning Lambeth Town Hall and Civic Centre buildings
• Competitive Salaries
• Up to 35 days annual leave, dependent upon continuous service
• 5 Minutes from London Underground and excellent transport links into the centre of London
• Hybrid/Flexible working
• Cycle to Work Scheme (including City Bike Hire scheme)
• Attractive Local Government Pension Scheme

We are a Stonewall diversity champion; a Living Wage Employer and we guarantee to interview all disabled candidates who meet the minimum criteria of the role. Please click here for a full list of our accreditations.

If you have any queries in relation to this job vacancy, please contact the Assistant Director: Andrews Osei, AOsei1@lambeth.gov.uk

Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs.

You will also be required to undertake a Cifas check. Further information about Cifas can be found at www.cifas.org.uk

Please note we operate an anonymised application process. If you are uploading your CV or a personal statement, please remove your personal details and replace these with your unique candidate application number.

Interested , click on the apply button and complete an on-line application, explicitly evidencing in the supporting statement field how you meet the shortlist criteria marked with an ‘A’, along with uploading your CV.

Job Description and Specification

Closing Date: Sunday 5th May 2024 at midnight

Lambeth aims for quality services and equal opportunities for all and is committed to safer recruitment

Proud member of the Disability Confident employer scheme

• Perm with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO or ExCiPAT to be able to understand and manage questions/complaints

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region. You will work closely with other regional coordinators for smooth operation.

Job Description

• Ensure accurate logging of daily customer complaints onto SAP, adhering to defined standards and coordinating with geographical coordinators.
• Analyze complaint information for concise event descriptions and product details, leading investigations and documentation.
• Maintain effective communication with internal personnel and global complaints coordinators.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock/lost business/product recall returns.
• Perform statistical trending of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions.
• Proactively identify areas for process improvement, engage stakeholders, and participate in audits and training.
• Contribute to business improvement initiatives and attend global meetings as required.
• Undertake additional tasks assigned by the Quality Manager.

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent

• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action /
• preventive action outcomes
• Be able to prioritise work load.
• Strong attention to details, judgement, planning and operations and problem analysis.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• AWS
• Bonus
• Flexi Benefits
• Medical & Insurance Coverage

Please see the attached job description and person specification for further details on the post or please get in touch for more information.

You will report to the Assistant Director and Director in the management, monitoring and validation of cardiac-related clinical data. You are responsible for collecting, coordinating and processing, as well as ensuring quality control of these data.

You will provide oversight for quality assurance activities and evaluate the effectiveness of the quality assurance programmes. You will manage the team through data validation and management exercise according to the Ensure Safer Systems’ requirements.

You will manage and facilitate value-based (VDC) projects with internal and external stakeholders, which includes overseeing the functions of the value driven care committee such as collecting and analysing data, developing methodology for measuring clinical quality indicators, and working with domain heads on interventions to mitigate the clinical quality performance trends. You will render support in audits and licensing requirements by the Ministry of Health. You will also promote and encourage staff participation in quality improvement programmes through providing project consultancy and leading the team in case analysis and following up on areas for improvement.

You are required to integrate and analyse data using statistical methods, perform analysis and work with teams to coordinate projects assigned. You will also coordinate meetings and document its proceedings, prepare reports, and participate in the implementation of improvement initiatives towards enhancing patient care.

You are responsible to lead and mentor team members as well as afoster good communication and teamwork within the department.

The selected candidate will be offered employment on 2-year renewable contractual terms.

Job Requirements:

· Recognised degree in health science, allied health or nursing with at least 4 years’ relevant experience in a healthcare industry

· Experience in benchmarking and statistical tools and techniques, and knowledge in improvement methodology tools and techniques

· Proficient in Tableau would be an advantage

· Proficient in Microsoft Office applications

· Able to work independently with strong analytical, problem-solving and organisational skills, and a good eye for detail

· Good oral and written communication skills

Job title - Compliance Officer

Location - Enfield, EN1

Contract - Temporary ongoing

Hours - Full Time 35 hours

Start Date: ASAP

We are currently recruiting for a property compliance officer. The Compliance Officer will be responsible for ensuring that all properties within the portfolios have all statutory certificates and licences. The successful candidate will liaise with contractors, tenants, and freeholders to arrange the testing and inspections required to ensure properties within the portfolios meet all statutory obligations and local property licensing conditions.

Duties would include:

• Proactively maintain a spreadsheet database (or future asset management software which may be adopted) listing the testing and inspection requirements for each property and the expiry dates of the test certificates
• Produce and proactively update a rolling 12-month work plan detailing the testing and inspections to be commissioned within the next 12-month period
• Instruct contractors or staff to carry out the testing and/or inspections according to the work plan
• Liaise with tenants, staff, long leaseholders, freeholders and contractors to arrange the access required for testing/inspections to be carried out within the required time periods
• Monitor contractors and HGL/EL staff to ensure the required testing/inspections have been carried out and ensure that certificates and reports are stored in the relevant files and systems
• Refer any technical issues highlighted in testing or inspection reports to HGL management and the relevant technical officer
• Arrange for injunctions to be obtained and coordinate forced entries where tenants consistently refuse to provide access without good reason
• Undertake any other administrative activities as required

Essential criteria and experience:

• Proven experience in a property services environment or similar role
• Knowledge of relevant legislation and regulations
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong attention to detail
• Proactive and results-driven

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk

Advinia Healthcare are looking for a Quality Manager to cover our Care Homes in the South.

Main Duties & Responsbilities:


Comply with Quality Assurance Framework that ensures that standards of Good Clinical Governance, safety netting and best practice are met.
Perform audits, process information and recommend appropriate actions, highlight the best practice. Audits will include all aspects of patient care such as results, post-operative care, onward referrals, etc.
Perform quality consultations audits at regular interval and report all findings and outcomes.
Peform quality audits in accordance to annual schedule
Promote continous improvment in the quality and safety of patient services
Promote monthly analysis and reporting of quality assurance
Promote an organisation culture that recongises issues of quality, risk and patient safety and adheres to policies and protocols. Champion and raise awareness at all levels.


Candidate Requirements:


Previous strong Home Management experience
Extensive knowlege of residential/nursing home setting
Ability to critically analyse data and solve problems as well as the ability to neogtiate and influence others


For your commitment and hard work, we will offer you:

- Competitive pay rate
- Flexible pay - Wagestream
- Free DBS
- Professional training and ongoing career development

If this role sounds as though it would be of interest then please apply today!

PRI2

Job Title: Compliance Business Support Case Manager
Salary: £14.24 P/H LTD Umbrella
Hours: 37
Type: Temporary Ongoing
Location: Taunton, TA1
Start Date: ASAP
Work Pattern: Hybrid | 2 Days in Office | 3 Days WFH | 09:00am - 17:30pm

Join our client's dynamic Communities Directorate as a Compliance Business Support Case Manager and Technical Administrator, where you will play a crucial role in upholding their housing property management's legal, safety, and compliance standards. Your responsibilities will include validating and registering fire and water risk assessments, monitoring compliance activities, and engaging with customers on housing compliance health and safety issues. Your work will ensure the safety and wellbeing of their communities and enhance the client's reputation through diligent compliance practices.

Key Duties and Responsibilities:

• Manage contracts, liaise with customers, and maintain up-to-date compliance certifications across various systems.
• Handle technical and legal administration, process financial reconciliations, and prepare KPIs for compliance projects.
• Formulate and maintain compliance records and KPIs, ensuring adherence to safety-critical deadlines.
• Oversee compliance systems, resolve data issues, and develop tools to enhance team knowledge. Advise on process improvements and ensure efficient data processing.
• Engage directly with residents to address compliance concerns, providing timely advice and support.
• Manage small-scale contracts, addressing and resolving contractor issues effectively.

Requirements

• Previous Administration/Business Support experience.
• Systems management and technical programming proficiency [Desirable]
• Good understanding of Health & Safety requirements. [Desirable]
• Understand the principles of data protection.
• Strong commitment to customer service, excellent communication skills.
• High level of accuracy and attention to detail.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Proud member of the Disability Confident employer scheme

About the Role

’Quality Matters … join the quality team and support homes and the people living in them to have a great quality life'.

A new and exciting vacancy has arisen for a dynamic Quality Support Partner to join the Quality team at MMCG.

The successful candidate will support specific services in a designated area in around the specified region.

The post holder be part of the quality team and adopt a hand on practical approach to delivering positive improvement and change within a service.

The main function of the role is to be deployed into a service which requires care support to achieve quality focused outcomes. Such as coaching staff on medicine management, writing and evaluating person centred care plans, supporting in management of individual care needs.

As a Quality Support Partner, you'll deliver warm, empathetic and respectful care and support across an allocated group of care homes. On a practical level you will support the homes completing identified actions that have been generated from internal audits. The post holder will report to the Head of Quality Excellence.

Our ideal Quality Support Partner will have the following skills and values:

• Care Practitioner / Senior Care Level – holding NVQ 3 as minimum
• At least 2 years in a Care Home setting is desirable
• A practical, 'hands on' approach – working on the floor guiding, coaching, and training staff
• Strong organisational skills
• Sound knowledge of regulatory standards, statutory requirements in a care home setting and of improvement methods with the ability to guide, coach and practically empower services to implement change.
• Experience of conducting checks of medications, care plan completion & staff observation – adopting the principle of showing the person, watching the person complete and providing feedback
• Experienced in supporting other to manage a shift through delegation and allocation of staff
• Exceptional communication skills, both written and verbal
• Experience of developing links with healthcare professionals and external organisations
• Full UK Driving Licence
• An ability to work flexibly to the needs of the service and organisation.

Working with us will result in some excellent rewards & benefits including:

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• Pension Scheme with Nest
• Personal car leases via salary sacrifice**
• 25 days holiday plus bank holidays
• Holiday Flex – purchase additional holiday**
• Flexible working patterns
• Cycle to work scheme**
• Recommend a friend
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague National Living Wage

This role comes with a competitive salary, and car allowance.

Proud member of the Disability Confident employer scheme

We are currently seeking a diligent and experienced Internal Quality Assurance professional to join our team at Oxford Care Services - Learning Connect. The Internal Quality Assurance role is integral to ensuring the delivery of exceptional training and education services that meet regulatory requirements and exceed industry standards.

Responsibilities:
- Conduct internal quality assurance reviews and audits to assess the effectiveness and compliance of training programs and processes.
- Develop and implement quality assurance strategies and procedures to maintain high standards of training delivery and assessment.
- Collaborate with trainers, assessors, and other stakeholders to identify areas for improvement and implement corrective actions.
- Provide guidance and support to training staff on best practices for assessment, feedback, and documentation.
- Monitor and evaluate learner progress and achievement to ensure that learning outcomes are met effectively.
- Keep abreast of relevant regulatory requirements, accreditation standards, and best practices in education and training.
- Generate reports and analysis of quality assurance findings and recommend actions for continuous improvement.

Requirements:
- Previous experience in a similar role within the education, training, or care sector.
- Relevant qualifications in quality assurance, assessment, or education (e.g., IQA qualification).
- Strong understanding of regulatory requirements and quality standards applicable to the education and care sector.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
- Detail-oriented approach with strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- Commitment to upholding high standards of professionalism, integrity, and confidentiality.

Proud member of the Disability Confident employer scheme

05th March, 2024 Quality Advisor  |  Residential Aged Care Are you a passionate and experienced Registered Nurse with a drive for quality improvement and education? This is a great opportunity to join a distinguished not-for-profit aged care facility in Sydney's Inner West.  About the role   This Quality Advisor will be responsible for the provision and co-ordination of quality care standards, compliance and education programs across the aged care residential home that meets the individual needs of the residents and management of the clinical care staff team.  Duties  Lead and support quality improvement initiatives to enhance resident care Develop and deliver educational programs for staff to ensure best practices Demonstrate comprehensive knowledge of the Aged Care sector, including funding and policy protocols, and accreditation standards and processes Coordinate, educate and mentor the clinical staff Assist the aged care home to strive for achieving 100% compliance with Quality standards 100% of the time Collaborate with multidisciplinary teams…

Click here to view more detail / apply for Quality Advisor | Aged Care | Sydney-s Inner West

We have an exciting work opportunity for REGIONAL COMPLIANCE OFFICER to join our team.

REGIONAL COMPLIANCE OFFICER ESSENTIAL CRITERIA

o Knowledge of Microsoft Office, Word and Excel.
o Willingness to learn and develop own knowledge and skills.
o Knowledge of CQC Regulations, Health & Safety, Quality Compliance and Policies.
o Previous experience in Adult Social Care Sector
o At least two years experience in a CQC Compliance role.


The role of REGIONAL COMPLIANCE OFFICER is to ensure the smooth running of the business by ensuring that managers, office teams and the care teams are trained, supported and are maintaining field-based and office based compliance to a high standard to ensure quality compliance systems are kept, risks are identified and managed and our GOOD CQC Ratings are maintained companywide.

REGIONAL COMPLIANCE OFFICER DUTIES INCLUDE:

o Working with the Director and Senior Managers to ensure that routine audits and mock inspections are conducted in our branches.
o Support managers to maintain compliance spreadsheets and matrix's.
o Ensure staff understand CQC Regulatory compliance.
o Troubleshoot areas of concern and empower, encourage and support the teams to be passionate about safety, regulation and systems.


Carepoint Services Limited is an established care company based in London, Kent, Sussex and Surrey.

We provide 24-hour Domiciliary Care, 7 days a week to those in need in our local community.

We pride ourselves on our reputation to provide consistent, reliable and proactive carers.

They provide person-centred support with high quality care and assistance to people in their own homes.

We work well with the Local Authorities to ensure people in our communities receive the care they deserve.

THE SUCCESSFUL APPLICANT WILL BE SUBJECT TO AN ENHANCED DBS CHECK.

Career Entry roles in Aged Care facilities – Earn & Learn with full training provided, March Start.Are you an enthusiastic, dedicated person looking for an opportunity to work as a Personal Care Assistant (PCA)?As a Personal Care Assistant, you will work as part of a team providing safe and effective personal care tailored to the needs of your client group.Duties include assisting and promoting independence with any of the following as required:·        Personal care including assisting with hygiene, dressing and grooming·        Mealtime assistance, washing, and supporting residents with activities of daily living·        Monitoring and document changing needs to ensure currency of care plans·        Transportation to community and medical appointments as required·        Maintaining cleanliness of living spaces ·        Engaging clients in meaningful activities tailored to their individual needs and goals·        Facilitating activities related to health and wellnessEssential attributes for this role are:·        Commitment to the rights of people with disabilities to live dignified lives·        Effective communication skills·        Able to accept responsibility ·        Able to work collaboratively with all stakeholders·        Able to cope with…

Click here to view more detail / apply for PERSONAL CARE ASSISTANT (PCA) - Qualification and Job outcomes based across Melb - Late March Intake

Service Care Solutions are pleased to present an exciting opportunity supporting our established client to recruit an experienced Quality Assurance Registered Manager for a Permanent opportunity in the South Yorkshire area. The successful candidate will be a self-motivated individual with a passion for maintaining world class levels of safety, quality and patient care. The postholder will be responsible for ensuring all CQC Regulations are implemented and maintained by the Clinical Team as required by the CQC.

Our Client are a private healthcare provider specialising in the assessment, diagnosis and treatment of ADHD, providing services both in-person and remotely on a national scale. The service is patient-focused and provides a world class service to their patients.

Job Purpose: Quality Assurance Registered Manager

Pay: £36,000-£45,000 per annum + £250 SCS Welcome Bonus

Location: Sheffield or Lincoln (Optional)

Working Hours: Monday to Friday, 09:00-17:00 (Flexible)

Contract: 40 Hours per Week (includes Paid Lunch Breaks)

The post holder will work as part of the specialist team providing world class patient service to patients and key stakeholders.
Key Responsibilities:

• Responsible for implementing and maintaining processes whilst ensuring compliance with CQC regulations across both clinical and non-clinical areas
• Monitoring and evaluating the quality of the clients services, identifying areas for improvement and implementing effective strategies to enhance the patient care experience
• Preparing for CQC audits/inspections and participating in the inspection process, ensuring all documentation and processes/procedures meet the relevant CQC requirements
• Providing guidance and support to the clinical team on CQC standards, relevant policies and procedures to promote understanding and adherence
• Responsible for incident reporting and investigation ensuring all incidents are recorded and analysed with appropriate actions implemented to prevent re-occurrence

Essential

• Level 5 Diploma in Health & Social Care
• Previous experience within a Leadership Role
• Previous experience working CQC Regulations and Compliance

Benefits

• Intrinsic reward of being part of a team that helps people through their individual patient journey
• Provided high specification IT including as a minimum: (Laptop & Secure VOIP desktop) phone
• Monthly Payroll
• £250 training allowance
• Excellent pay rates
• Exceptional referral bonuses
• Specialists mental health consultants offering single point of contact
• Frequent notifications for upcoming opportunities via text and email
• PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
• FREE DBS disclosures provided via fast track online services
• Access to our resource; a 4-berth static caravan located in the Peak District, free for the use of our staff providing respite, a chance to 'take time out' or just to have a free vacation in a super location

Bonuses

• £250 Welcome Bonus
• £250 Referral Bonus
• £150 Agency Switch Bonus

*Terms and conditions apply. The listed bonuses are paid via Service Care Solutions.

Proud member of the Disability Confident employer scheme

To work with the Quality and Safeguarding Lead and Senior Clinical Pathways Manager to develop robust clinical governance structures and arrangements and advise services within the network the vision on clinical governance and patient safety. To provide reports on clinical governance, risk and CQC compliance, quality, and patient safety to the CAMHS Tier 4 and HOPE (Adult Eating Disorders) Provider. To manage the coordination of the complaints, patient safety incidents and CQC assurance processes across the network and ensure that action plans where required are implemented and monitored. To analyse the outcomes of patient safety incidents and investigations; patient experience surveys; complaints and concerns investigations. To maintain the CAMHS Tier 4 and HOPE (Adult Eating Disorders) Provider Collaborative risk registers and highlight medium and high risks to the CAMHS Tier 4 and HOPE (Adult Eating Disorders) Provider Collaboratives Clinical Governance meetings making sure that actions are in place to mitigate them. To provide clinical leadership to the workforce and other professionals within the team in relation to complex case situation/s as required. To contribute to the operational planning, and implementation of policy and service development in relation to quality improvement across the CAMHS Tier 4 and HOPE (Adult Eating Disorders) Provider. To attend all forums/meetings that are appropriate, including representing the CAMHS Tier 4 and HOPE (Adult Eating Disorders) Provider Collaboratives at meetings with partner organisations and other agencies. To act as a champion for patients and their interests. To work with providers and partners to share intelligence and identify areas of good practice expertise. To contribute to the development and maintenance of robust and reliable mechanisms and processes for monitoring standards of clinical quality, patient safety and patient experience across the specialised commissioned services.

Job Posting Title: Director, Test Administration Service Provider Management

College Board – Assessment Delivery Operations 

Location: Remote or Hybrid options available

Type: This is a full-time position

About the Team 

The Operations Division at the College Board is focused on leading the organization’s transformation to support delivery of digital assessments. The division aims to provide a strong customer engagement and world-class digital assessment delivery experience that supports millions of students and thousands of schools and test centers annually. The 70-person Assessment Delivery department is a combination of sub-teams that support Test Administration Management, Supply Chain & Logistics, and Publications and Content Management. This role will be a Director on the Test Administration Onboard team.

About the Opportunity  

As Director of Test Administration Management (TAM), you will apply your business development, contract compliance, and operational expertise to manage the execution of the critical work delivered by the service providers who are contracted to support the College Board assessments worldwide. You will ensure our service providers deliver the day-to-day operational activities, and you will apply innovative ways of thinking and operating by reimagining and evolving the service provider framework to enable greater agility, system automation, and higher levels of quality and efficiency for digital delivery. 

You will be responsible for developing a core set of functions that ensure the highest level of quality and compliance amongst our contracted service providers. As the main point of contact for our service providers, you will collaborate closely with them to ensure that the delivery of the test administrations is flawless, that test centers are supported, and that operational processes are constantly improved.  As part of this relationship, you will ensure that test coordinators understand and commit to their role as valued College Board partners. When actions are required of institutions as part of fulfilling their role, you will manage timely and effective outreach, follow-up actions, and ultimate resolution of such work.  You will lead change initiatives, guided by the TAM roadmap, advocating for the customer and operations user as you identify and envision the backlog of features required to build greater efficiency within Assessment Operations.  This requires strong and consistent partnerships with the Product Owners, Vendor Management, Technology, Salesforce, and College Readiness Assessments (CRA) to understand and prioritize the needed features and fully develop and validate success criteria.

In this role, you will: 

Lead Daily Service Provider-Related Functions (50%) 

• Implement the processes of Service Provider (SP) contracts and provide strong customer service

• Partner with SP Vendor Manager for successful implementation of all SP institutional onboarding and set up processes required to enable the administration of College Board assessments, meeting all operational throughput and customer engagement targets, including new test center setup processes, SP engagement, and management, and establishment of other institutional agreements, as necessary

• Meet the global test center capacity targets required for successful student registration based on the demand for SAT test takers.  Leverage internal resources across Cost Management, CRA, International, State, and District Partnerships (SDP), vendors, and others to recruit needed capacity in all geographic locations.  Ensure prospects' outreach and follow-up during the recruiting, set up processes as required, and manage risk and mitigation strategies when targets cannot be met in certain regions with the TAM Product Owner

• Partner with Product Owners across the organization to continually evolve the core capabilities of critical functions

Conduct Analysis & Recommend Improvements (25%)

• Work with Cost Management, CRA, and Vendor Management to proactively forecast capacity management needs in constrained international markets to address demand ahead of admin registration

• Work with Vendor Management to ensure compliance with SP contracts to mitigate cost

• Work across Assessment Delivery teams to evaluate systems, platforms, and processes aligned to digital optimization

• Collaborate in ideation sessions within and across teams to drive process improvement

• Utilize a data-driven approach and skilled communication tactics to advocate for process or system enhancements to drive down manual workarounds and build solid and automated capabilities

• Report key performance metrics for critical business-as-usual processes within the TAM function and continually track, rank, and drive enhancements

Provide Strategic Support (25%) 

• Champion the Service Provider roadmap and influence the priority of features necessary to continually drive the function to new levels of optimization

• Utilize a data-driven approach and skilled communication tactics to influence change agents and business owners across the organization, including ADO, Vendor Management, Technology, and CRA, to ensure registration operation priorities are understood and align with broader goals and objectives

 About You  

You have: 

• At least five years of experience working as an analyst or vendor manager in a professional setting, with a preference for experience in a professional services organization focused on various client projects

• Strong knowledge of operations management practices, including contract management, compliance, and vendor management

• A customer-centered, service-oriented attitude

• Excellent verbal and written communication skills, including confidently interacting with executives and other key leaders across the College Board and its partners, facilitating meetings, and presenting remotely and in person to groups of 15 or more

• Comfortable working with business owners, product development teams, vendors, and technology, and the proven ability to earn the trust of key stakeholders quickly, mobilize and motivate teams, resolve conflict, and execute with limited information and ambiguity

• A proven ability to lead complex and critical initiatives by clarifying objectives, planning, coordinating actions, identifying and resolving issues, and communicating status and results to stakeholders at various levels of an organization

• Experience in successfully gathering and analyzing data to predict trends and forecasting to address business problems in collaboration with diverse stakeholders

• Intermediate Excel skills (e.g., vlookups, pivot tables) and the ability to ask strategic questions and use data to generate insights

• Strong experience with Agile methodologies

• Salesforce and SmartSheet experience preferred

• The ability to travel 4-6 times per year. Occasional travel is required with the ability to travel (internationally) 4-6 times a year to the service provider when needed and/or College Board offices (approximately once per quarter to College Board's Reston office, on an as-needed basis to other College Board or partner offices)

• You are eligible to work in the U.S

About Our Process 

• Application review will begin immediately and will continue until the position is filled

• While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks.  This is an approximately 8-week process

About Our Benefits and Compensation

College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.

The hiring range for a new employee in this position is $72,000 to $120,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.

Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.

Your salary is only one part of all that College Board offers, including but not limited to:  

• A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more

• Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility

• A job that matters, a team that cares, and a place to learn, innovate and thrive

You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.

About Our Culture

Our community matters, and we strive to practice and improve our culture daily. Here are some headlines:

• We are motivated to positively impact the educational and career trajectories of millions of students a year

• We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women’s Impact Network)

• We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals

• We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time

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