Total 144 communications engineer job vacancies in Malaysia

• Understand client domain knowledge, requirements, system/tools and the product.
• Work closely with client/ team and participant in all team activities/events
• Perform all testing activities independently and effectively: test estimation, test planning, test strategy, test cases design, test execution, defects tracking….
• Understand automation framework and add automation test cases for the new features and regression test cases.
• Collect data and report testing status
• Shows creativity and initiative to improve product test coverage and effectiveness

Job Description 

Experian Consumer Services – Careers That Define “What’s the Next Big (Data) Thing” for Consumers? 

What could be more exciting – personally and professionally – than being part of a “disruptive” business? Consider taking your career to the next level by joining the Leader that continues to disrupt the competition.  As the “disruptor” and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation. It’s a position Experian Consumer Services has enjoyed for more than a decade and we’re always looking for the talent that can help expand that lead. 

These days, the “next big thing” is often “the next Big Data thing.” Experian Consumer Services offers an opportunity to lead the charge in turning consumer data into something people use and value every single day. We live in a world where information is a means to improving lives and we challenge our team to do just that: improve lives with our products. 

As a senior member of the Application Operations Team, your initial task will be to understand application architecture, provide observability, identify efficiency and stability solutions, and drive resolution for a subset of Experian Consumer Service’s 24/7 SaaS applications.  You’ll be embedded in various development teams to understand how the system is changing while acquiring the necessary domain knowledge to identify gaps and document workflows as well as build monitors for these services.  This information will be used to coordinate with Operations, Security, and Quality Assurance teams, among others, to raise awareness and increase stability.  This position requires a holistic approach to troubleshooting and an innate need to optimize, harden, and automate tasks to prevent and recover from outages or other customer issues. 

What you’ll be doing: 

Responsibilities: 

• Able to work independently and offer insights and analysis on existing services. 

• Understand full stack workflow and assist in documentation. 

• Verify, validate, and build monitors for services.  

• Performance considerations are second nature. 

• Works effectively in a collaborative, fast-paced team environment. 

• Participates in the estimates for projects based on interface wireframes/desired functionality. 

• Research emerging topics related to assigned tasks. 

• Participates in all pertinent project meetings. 

• Provides appropriate research to support business and information technology groups within the organization. 

• Advises on options, impact on other business processes, and system priorities. 

• Prioritizes assigned tasks and keeps the manager up-to-date on status and roadblocks. 

Embedded Software Engineer - Mandarin Speaking | Rotherham, South Yorkshire | Full Time | You will earn a highly competitive salary with an excellent benefits package

Our client is a world-leading manufacturer of electronic security equipment for use in residential, commercial and industrial applications in the intruder alarm market. They design a wide range of multi-award-winning wired and wireless intruder alarm solutions, utilising market-leading technologies developed exclusively by their in-house R&D team.

You will be an experienced Software Engineer who is a self-motivated, enthusiastic team player to be part of their Software development team creating innovative products and features for the global security industry.

The primary purpose of this role is to design, test and maintain the high-quality code within the company’s security products.

What can you expect in return?

• To join a growing business, driven through technological excellence
• Be part of a team that is highly motivated and dedicated to ensuring products surpass the demands of the customer at every level
• You can expect to be rewarded, supported and valued at all stages of your journey
• Be the next member of the market- leading team!

Are you the right person for the job?

This is a demanding role within a market leading business and some skills and experience are essential. Our client is seeking someone who can demonstrate knowledge of

• C++ and C, (+ 5 years)
• Embedded Linux (+ 5 years)
• JavaScript
• Object-oriented design methods and tools
• Target debugs, monitors or simulators
• Creation of quality technical documentation.
• Source code control systems
• Proven experience in an Agile software development environment
• Debugging skills

Even better if you have worked with

• Comms MQTT, TLS, REST API, RS485, USB
• Java script
• ARM processors
• Real Time Operating Systems
• UI/UX coding
• TCP and UDP communications
• Familiarity with peripherals e.g. GPIO, DMA, ADC, Timers, etc
• Wi-Fi, OTA, uboot, 3G and 4G modems
• Jenkins
• Software test automation

What will your role look like?

• To Research, design, develop and debug software solutions for new and existing products and features
• Provide a full set of technical documentation for allocated projects and provide support for those projects where future design changes are required
• Ensuring product designs and code conform to all relevant standards about safety, functionality and performance
• Ensuring new code and updated code are fully tested with no regressions
• Participation in code and design reviews
• Investigate and resolve issues within the code
• Provide ongoing support to all stakeholders including customers
• Use Skills and experience to train and develop team members

Any unsolicited submissions from recruiters will be considered a gift

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

Your data will be handled in line with GDPR.

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Associate's Degree

Travel Percentage :

0%

Senior Azure Devops Engineer (6+ Year experience) Azure, Agile, Scrum, Docker at Pune Location

Job Posting Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

You will be part of the Operations team, who’s working within Hosting and Managed Services.

What you bring:

• Minimum of 9+ years of proven experience as Azure DevOps Engineer.
• Experience in working with an Azure DevOps culture, following Agile Software Development methodologies of Scrum.
• Experience with containerization technologies such as Docker, container orchestration platforms like Kubernetes, and their integration with software repositories.
• Proven experience in source code management tools like Git and Bitbucket.
• Solid experience in CI/CD pipelines like Jenkins
• Ability with configuration management tools (e.g., Harness, Terraform, Ansible, Docker and AKS) and repository tools like Artifactory
• Experience in Azure Cloud architecture & provisioning
• Knowledge in Programming / Querying NoSQL databases
• Working experience with programming language like Python, Shell script, Powershell.

What we offer you:

• At FIS, we are as committed to growing our employees’ careers as our own business. We offer:
• An attractive salary package and other bonuses as performance bonus, meals vouchers, transportation….
• Attractive range of benefits including private medical cover, dental cover, and travel insurance.
• Continuous development through our diversified training across core financial, sales and FIS solutions.
• A modern, international work environment and a dedicated and motivated, supportive team.
• A broad range of professional development possibilities, resources, and opportunities.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

About Us
With over 85 years of tangible impact, we have carved out our place as a leader in water infrastructure across Australia and New Zealand. Embrace the opportunity to be part of our dynamic team creating the future of water for generations to come. Your expertise and dedication will play a pivotal role in our continued success and be a driving force in our journey towards a water-resilient world.
The Opportunity
As an Undergraduate Engineer, you will be mentored and developed as you progress through the beginning of your engineering career. Working alongside leaders in the industry, you will also have the opportunity to work and collaborate on a diverse range of innovative projects.
You will bring:

Current enrollment in a Civil, Mechanical, or Construction Engineering degree
Excellent verbal and written skills and strong PC skills (Word, Excel, Project, Access)

... Click here to view more detail / apply for Paid Undergraduate Engineer ? Water Infrastructure

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Accounting

Travel Percentage :

25 - 50%

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.
 

About the team:
The Global Integrity Client Experience (CX) team provides support to Treasury/Finance clients to assist them with the day to day management of the our Treasury platform called, Integrity.

What you will be doing:

• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.

• Provides in-depth product support to FIS clients by resolving incoming inquiries via email

• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

• Troubleshoot problems with equipment or software applications and recommend corrective action.

• Document customer information and recurring technical issues to support product quality programs and product development.

• Other related duties as assigned.

What you will need:

• Must have at least 3-5 years of experience working on Application Support roles for Treasury Management System.

• Extensive background with Treasury process (Front Office, Middle Office, Back Office.

• Must have Bachelor's degree minimum requirement for education. Background on Business Administration, Financial Management, Computer Science is preferred.

• Strong analytical, organizational and time management skills

• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.

• The ability to work independently

• You are an excellent communicator and strong problem-solver

Added bonus if you have:

• Knowledge of FIS products a plus or background using Integrity (FIS Proprietary system for Treasury Services), or other Treasury Systems (SAP TRM, Guava, Kyriba etc).

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Flexible working arrangement at the onset of joining with 1x a month onsite work in Makati

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Subsea7 has an opportunity for a Senior or Principal Structural Engineer to join our Central Engineering team within the UK & Global IRM department in our Aberdeen, Westhill office, on either a Staff or Contract basis.

Operating in a technical, challenging and diverse environment the role will involve working with various diverse engineering projects. The role will be responsible for supporting the execution of structural design scopes with tenders and live projects currently in execution.



You will be an expert in the field of structural engineering and analysis of offshore and subsea structures. Key attributes required for this position are:

Extensive experience in the structural engineering and analysis of offshore and subsea steel structures
Extensive experience in seafastening, lift rigging and installation aid design
Chartered or approaching Chartered Engineer status


What will you be doing?

Provide specialist skills, integrity and knowledge in key areas of subsea structures engineering, including design codes, legislative requirements and current good engineering practice
Undertake responsibility for production of deliverables, which may include preparation and checking of design reports, engineering support to Drawing Office, design calculations, specifications, procedures, analyses, progress reports, bid evaluations, study reports and various third party submissions
Design and detailing in accordance with acknowledged industry codes, standards and design guidelines, client specification and scopes of work
Production and checking of design documentation including feasibility reports, detailed design reports, equipment specification etc
Production of specification, data sheets and MTOs
Provide stress analysis for various subsea structures, utilizing STAAD Pro, FS2000, ANSYS and ABAQUS or similar software
Provide specialist structural engineering assistance during occasional periods of site working
Provide specialist structural support to Business Acquisition and FEED study execution
Train/mentor junior and graduate engineers


What experience would we like you to have?

Degree qualified or above in a relevant Engineering Discipline
Structural subsea experience in a similar role
Experience of production and checking of design documentation
Knowledge/use of STAAD Pro, FS2000, ANSYS and ABAQUS or similar software
Ability to lead and function with a design team and across multiple projects
Can work to deadlines set by management
Identifies industry codes, standards and design guidelines
Deliver stress analysis work on projects
Ability to support package engineering and management
Provide structural engineering support to the execution of multi-discipline projects, Business Acquisition and FEED study execution

An enhanced customer experience through our innovative product design is what we strive for, at R & M A Stewart Ltd. In order to effectively deliver the same, we are on the lookout for a electrical design engineer, who thrives on building outstanding products. The design and development engineer will spearhead the process of developing a product, from scratch to finish. By translating the client’s goals into the form of a reliable product, the design engineer will work across various departments to create safe products. We’re seeking an analytical yet creative individual who has a natural flair for design, and who will go into detailed engineering practices to deliver the best products.

Objectives of this role
Curate design components as per the brief of the client, and work closely with them for iterations and improvements
Report to senior design engineers and rely on their expertise to further enhance the products
Stay on top of the dynamic design engineering trends and cutting-edge technologies in the field
Assess designs in terms of their workability, feasibility and costs
Comply with local and national safety standards and ethics that come with the design engineer role

Responsibilities
Craft prototypes and designs in a 3D format as a CAD designer
Supervise the engineering and manufacturing processes of the design and ensure that it is as per the brief
Maintain documentation and records on the products and write detailed reports to make them accessible to various department heads
Establish a work schedule and framework for the work contributions of different departments for a smooth and seamless collaboration

Required skills and qualifications
Bachelor’s degree in product design, design engineering or a related discipline
Prior experience as a design engineer
Experience in CAD modelling using common design software and tools

Preferred skills and qualifications
Master’s degree in product design, design engineering or a related discipline
Project development skills
Strong verbal, written and interpersonal communication skills

Experian Consumer Services – Careers That Define “What’s the Next Big (Data) Thing” for Consumers? 

What could be more exciting – personally and professionally – than being part of a “disruptive” business? Consider taking your career to the next level by joining the Leader that continues to disrupt the competition.  As the “disruptor” and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation. It’s a position Experian Consumer Services has enjoyed for more than a decade and we’re always looking for the talent that can help expand that lead. 

These days, the “next big thing” is often “the next Big Data thing.” Experian Consumer Services offers an opportunity to lead the charge in turning consumer data into something people use and value every single day. We live in a world where information is a means to improving lives and we challenge our team to do just that: improve lives with our products. 

As a senior member of the Application Operations Team, your initial task will be to understand application architecture, provide observability, identify efficiency and stability solutions, and drive resolution for a subset of Experian Consumer Service’s 24/7 SaaS applications.  You’ll be embedded in various development teams to understand how the system is changing while acquiring the necessary domain knowledge to identify gaps and document workflows as well as build monitors for these services.  This information will be used to coordinate with Operations, Security, and Quality Assurance teams, among others, to raise awareness and increase stability.  This position requires a holistic approach to troubleshooting and an innate need to optimize, harden, and automate tasks to prevent and recover from outages or other customer issues. 

What you’ll be doing: 

Responsibilities: 

• Able to work independently and offer insights and analysis on existing services. 

• Understand full stack workflow and assist in documentation. 

• Verify, validate, and build monitors for services.  

• Performance considerations are second nature. 

• Works effectively in a collaborative, fast-paced team environment. 

• Participates in the estimates for projects based on interface wireframes/desired functionality. 

• Research emerging topics related to assigned tasks. 

• Participates in all pertinent project meetings. 

• Provides appropriate research to support business and information technology groups within the organization. 

• Advises on options, impact on other business processes, and system priorities. 

• Prioritizes assigned tasks and keeps the manager up-to-date on status and roadblocks. 

29th April, 2024
Exciting Opportunity for a Senior Engineer in Palmerston North!   Are you ready to take your engineering career to the next level? Our client, a leading engineering firm with a strong reputation for excellence, is seeking a talented Senior Engineer to join their Palmerston North branch. This role is office-based and promises a dynamic and rewarding environment where you can showcase your skills and expertise.

Salaries ranging from $110K to $135K, extra leave, gym, laptop, phone
Ability to Work from Home, health insurance, life insurance
Cutting edge technology, personal development support & extensive A benefits
About Our Client: At our client's firm, excellence is not just a goal, it's a standard. Here's a brief overview of what sets them apart:


Company Structure and Resources: With a robust organisational structure and access to cutting-edge resources,

... Click here to view more detail / apply for Senior Structural Engineer ? Project Manager

29th April, 2024
Our client has a solid reputation in the land development and infrastructure sectors and is in a high growth phase, predicted to continue for at least the next 5 years. They are currently looking for two solid professionals, a Design Engineer and a proven Engineering Design Technician. They have an excellent design capability and you will be part of this team, taking the lead and mentoring within the 12D space. You will be working on design and build projects throughout the region and country, involved with a variety of some very exciting projects. Full project involvement, from design to project management, to hand over.  Some of which include:

Land Development
Roading
Utilities
Structures
Water resources
You will have over 4 years experience for the design technician role, and for the Design Engineer role 8 years
... Click here to view more detail / apply for Senior & Intermediate Civil Engineer ? 12D

Job Title: Principal CS&A
Location: Bristol or Warrington + Hybrid Working Arrangement
Compensation: Up to £65,000 + Benefits
Role Type: Full time / Permanent
Role ID: SF51336

At Cavendish Nuclear we're working to create a safe and secure world, together, and if you join us, you can play your part as a Principal Civil, Structural and Architectural Engineer at our Bristol site.

The role
As a Principal Civil, Structural and Architectural Engineer, you'll have a role that's out of the ordinary. You will be trusted to lead projects through the entire project lifecycle.

Day to day, you'll form a leading role within a dynamic design team undertaking traditional, bespoke and innovative designs of reinforced concrete, steel and masonry structures for defence, nuclear decommissioning and nuclear new build projects, as well as support to operating nuclear sites. You will provide technical leadership and expertise, and you will take on the role of Technical Lead on specific projects when required. The successful candidate will also be expected to:

• Delivery Nuclear design work, inspections and construction site support on projects for a range of public and private sector clients within the UK and overseas. Work encompasses the full lifecycle of a project.
• Concept and Feasibility studies for multi discipline design projects.
• Analysis and Design using engineering software such as Tekla and Robot as well as producing hand calculations.
• Prepare Calculations, CDM activities, Basis of Design, Material Specifications, Scopes of Work, Technical reports, Inter discipline design coordination and supervision.
• Liaise with Technicians in the preparation of Revit models.
• Work with integrated multi-disciplinary teams to deliver high profile projects.
• Ensure all work to be carried out with a positive attitude toward safety, both in design and in the office environment.
• Be responsible for the management of project delivery, as well as people management of Senior CS&A Engineers and CS&A Engineers.

This role is full time, 37 hours per week and provides hybrid working arrangements with two days in the office/onsite and three days working from home.

Agile working may be available to employees in some instances, applying the principles of fairness and consistency whilst ensuring that the overriding business needs can be appropriately met. We are happy to consider flexible, blended working, including part-time, condensed hours, and job sharing. Please ask about alternative patterns of work at interview.

Essential experience of the Principal Civil, Structural and Architectural Engineer

• Significant experience in the design of structures in reinforced concrete and steelwork
• It would be advantageous but not necessary to have previous experience within the nuclear industry and design for seismic loading
• Awareness and experience of using the latest design codes and standards
• Understanding of the relevant legal and regulatory standards

Qualifications for the Principal Civil, Structural and Architectural Engineer:

• Degree Qualified (BEng or MEng), Civil / Structural Engineer
• Chartered or Incorporated Engineer with membership of ICE or IstructE, or working towards.
• We value difference and don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.

Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

What we offer

• Generous holiday allowance
• Matched contribution pension scheme up to 8% of salary, with life assurance
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Flexible working

Cavendish Nuclear
As a leader within the UK nuclear industry, Cavendish Nuclear, part of Babcock International Group, provides a comprehensive range of critical nuclear solutions in clean energy, defence and civil new build and decommissioning projects. Together, we're innovating to make nuclear safer, faster and cost-effective across the nuclear energy life cycle. Your career with us could take you anywhere within Babcock International Group - from Canada, the USA to Japan. Work with us to create a safe and secure world, together.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.

26/05/2024

#CAVDESTNUC

Proud member of the Disability Confident employer scheme

Position overview

Ongoing, full-time position based at Mipacs Brisbane head office
Competitive salary commensurate with experience, plus an annual bonus payment
Flexible and hybrid work options

The opportunity
As one of Mipacs Senior AVEVA PI Specialists, your main responsibilities will involve working with our domestic and international clients to improve and optimise their operations by making data driven decisions. This is a role with plenty of opportunities to grow your skillset while being supported by approachable management and an inclusive, diverse team.
On any given day in this role, you may:

Undertake and coordinate integration projects in Australia and overseas that enhance clients useful performance data availability and decision making capability
Provide sound engineering and analysis techniques to understand client needs and utilise relevant tools/methodologies to identify solutions
Undertake engineering investigations, designs and calculations, prepare engineering documentation,
... Click here to view more detail / apply for Senior Systems Engineer / Senior AVEVA PI Specialist

1st Line IT Service Desk Engineer

An exciting opportunity has become available for a full time 1st Line Support Engineer to join our friendly service desk team based in Devizes. The successful candidate will earn up to £26,000 per annum, dependant on experience.

Primarily office based but with flexible arrangements to work remotely, you will be responsible for resolving incidents and servicing requests to SLA. You will be part of a diverse team ranging from entry level to technical specialists, working together to deliver high quality support with exceptional customer service.

You must be a positive, friendly, and sociable team player with a passion for IT and a “can do” attitude.

Role Requirements

• Experience of working in an MSP or similar IT related environment.
• Windows Server OS Role and Feature administration, in particular;
• Active Directory
• Group Policy
• Microsoft 365 Admin Centre administration.
• Support of modern desktop environments (Windows 10 / macOS).
• Polite, confident, and effective communicator.
• Sincere passion for exceptional customer service.
• Maintain a high standard of work and professionalism.
• Team player – ability to work effectively as part of a team to achieve shared goals.
• Full UK driving license.

Role Responsibilities

• Incident Coordinator on a Rota
• Monitor RMM dashboards and execute required actions to mitigate all incidents and events.
• BAU support for customer portfolio.
• Resolving incidents from customers and other colleagues.
• Escalating incidents and requests to the 2nd Line resolver group, when required.
• Answering Service Desk queue phone calls and logging tickets comprehensively, capturing all required information.
• Using face-to-face, telephone and e-communication methods to accurately manage customer/stakeholder expectations and conduct your role duties to a high standard.

Company + Benefits

Oakford is a substantial Cloud and Managed Service Provider supplying technical services across the South West from our bases in Wiltshire and Dorset. We offer the full spectrum of IT from consultancy and support through to project delivery and installation.

We’re among the elite in the industry and pride themselves on our integrity, knowledge, and experience. We have a great reputation and are consistently growing the business.

We’re already the largest provider of services in this geography but are seeking to build on our existing client relationships while growing more business in the area. We provide great opportunities to learn new skills and with sound growth, the prospects for career advancement are excellent.

The successful candidate will receive the following benefits:

• 24 days paid holiday + Bank Holidays
• Onsite fitness suite
• Childcare, eyecare and cycle to work scheme
• Perk scheme
• Training and certification pathways to enhance your technical skills
• Employment anniversary awards
• Company funded social events
• Company contributory pension scheme

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

Your data will be handled in line with GDPR.

We are putting out an Expression of Interest for a highly experienced Senior System Engineer with a strong background in Citrix to join our team in Richmond. We are exploring the recruitment of this position circa July 2024 and would like applicants to be aware of delayed timelines in reponses to applications.

As a Senior System Engineer, you will be providing platform support services to our important customers in Australia and around the region. Your expertise will be instrumental in delivering top-notch services and managing client infrastructure.

You will be part of a team that supports a large fleet of Citrix/Virtualisation technology based issues, requests that are escalated to you by the customer and service desk team.

Responsibilities

• Provide third level technical expertise and operational support for the infrastructure services related requests and issues predominantly with Citrix, Active Directory and Group Policy Management, Basic Networking, Microsoft Azure for Citrix Cloud
• Proactively engage customers to discuss strategy and tailor solutions to meet all necessary requirements.
• Be the final escalation point for such technical knowledge and expertise related enquiries and issues.
• Ensure escalations are resolved on a timely basis according to the SLA
• Lead workshops that identify trends and problems within customer environments
• Develop new solutions that improve our customer environments as value-add initiatives
• Develop permanent corrective fixes and deploy following appropriate change processes
• Document solutions and knowledge in Logicalis knowledge management system
• Mentors junior engineers to help develop their skills

Minimum of 6 years of experience in a Managed IT Services environment with the following essential skills and knowledge:

• Citrix Cloud
• ADC/NetScaler
• XenApp and Xen Desktop
• Provisioning services
• Virtual Apps and Desktops
• Share files, FsLogix
• Windows Server OS, Active Directory, Office 365 applications
• Underlying Virtualisation technologies (Azure, Vmware)

Advanced analytical and troubleshooting skills in enterprise level environments. Strong vendor management skills and understanding of SLAs.

Exposure to ITIL processes, attention to detail and have a passion and desire to develop and share knowledge

Our promise to our employees – Belong Grow and Thrive is our commitment to creating an environment that is inclusive to all, supports your professional and personal development and offers an environment where you can do life and work the way it works for you.

Here is how our benefits help you Belong, Grow and Thrive

• Equal Paid Parental Leave to all primary and secondary carers
• Flexible and Focus Ways of Working that means structuring the way you work that works best for you and being the partner of choice for our customers, people and the planet.  
• Diversity Equity and Inclusion Commitment which puts Inclusion as a strategic priority for Logicalis Australia – investment across Employee Resource groups, DEI Training and Mentoring that supports a workplace with a culture of accountability and zero tolerance for un-inclusive behaviours
• Investment in your Leadership and career through our Grow program. Logicalis Australia is definitely a place where we see our people as the most valued Architects of Change. Our people have moved from Help-desk to Cloud-Engineering, from Sales to Management, from Operations to Senior Leadership. People here can have an idea, make a plan, and see it through. You can enjoy genuinely impacting change and controlling you own professional success.

About us

At Logicalis Australia, we're not just about changing the game—we're rewriting the rules!  

As the Architects of Change™, our mission is crystal clear: to become the #1 Managed Service Provider (MSP) in the Asia-Pacific (APAC) region.

We're on a mission to revolutionise the digital world, one project at a time. We're all about empowering businesses to thrive in the fast-paced tech landscape, and we need YOUR skills to make it happen. 

Picture this: you'll be part of a dynamic team of 7000+ change-makers spread across 30 territories, collaborating with over 10,000 clients from diverse industries. From strategy sessions to setting up cutting-edge services, every day is a chance to make a real impact. 

With services that transform businesses and provide scalability like cloud, connectivity, collaboration, and security, you'll be at the forefront of innovation, optimising operations and empowering teams to reach new heights. And as a global tech powerhouse, our managed services offer real-time insights into clients' digital ecosystems, 24/7. 

Join us, and let's shape the future of tech together!