Job purpose

• To ensure smooth operation by monitoring and maintaining our Client’s Networks, Server, Application Software and Hardware systems while providing technical support to onsite and remotely.

Duties and responsibilities

• Providing first-level helpdesk and end-user support.
• Setup PC/Laptop, Backup PC/Laptop and migration of PC/Laptop Data
• nstalling and configuring computer hardware, software, systems, networks, printers, and other IT equipment.
• Troubleshooting of System and Network problems and diagnose and resolving hardware or software faults.
• Administration of user accounts (Active Directory, LDAP), Microsoft 365 azure, WHM and cPanel.
• Documenting and managing of Client IT Assets, Inventory, and other IT supplies.
• Testing and evaluating new technology.

Requirements

• Proven 2 – 4 years of hands-on experience working in an end-user IT Support role or computer operations environment.
• Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals.
• Required technical troubleshooting skills for Windows 10, 11.
• Managing of Action Directory and User email accounts, Trend micro and Acronis Backup Exec Virtualisation preferably VMware.
• Basic networking protocol (DNS, DHCP, VLAN) with advanced printer / peripheral device troubleshooting.
• Support for handheld smartphones and tablets.
• Monitor and ensures compliance with company’s IT Security policies.
• Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision-making skills.
• Willingness to take ownership of task and express interests in learning new technologies and systems.

- Receiving support requests directly from users, via emails or hotlines, logging tickets to the ServiceDesk system, and confirming the reception of requests to users in a timely manner
- By oneself or together with the team, analyzing the issues, proposing solutions and implementing them in accordance with guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors and other IT devices
- Setting up and preparing PCs/Laptop (hardware/software/connectivity) for newcomers and Renesas VN employees
- Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
- Understanding IT Storage/Warehouse organizing. Ability to manage and maintaining IT assets, IT accessories ...
- Installing software base on user requests
- Completing other technical tasks assigned by IT Supervisor/Manager and the Management;
 

THE FUTURE IS WHAT WE MAKE IT.
Field Service Engineer Fyshwick, ACT
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
Make the Best You.
Working at Honeywell is not just creating incredible things. You will have the opportunity to work with our talented and friendly team of professionals and be part of a global team of future shapers.
Join Us and Make an Impact.
We are currently seeking a Field Service Engineer to join our team based in our Fyshwick office.  Reporting to the Operations Manager, you will be responsible  for servicing customer sites, maximising customer satisfaction and minimising customersite downtime by providing exceptional technical excellence. You ... Click here to view more detail / apply for Field Service Engineer

Your Impact  

As a Cloud Escalation Engineer - Prisma Access, your role is pivotal in ensuring the smooth operation and improvement of Palo Alto Networks SASE products, particularly Prisma Access. Here's a breakdown of what your role entails and the qualifications required:

Escalation Management: Assume a leadership role in resolving high-priority escalations, and be the interface between Development Operations and support teams to orchestrate swift and effective resolutions.

Tool Development: Develop tools tailored specifically for the Technical Assistance Center (TAC), aimed at enhancing visibility, automating troubleshooting workflows, and alleviating the operational burden on our esteemed Engineering/DevOps cohorts.

Post-mortem Analysis: Harness the power of data-driven insights as you meticulously dissect and analyze the resolution of escalated issues, leveraging these findings to drive iterative improvements in product robustness and support workflow efficiency.

Proactive Monitoring: Anticipate and preempt potential issues through the implementation of predictive monitoring frameworks, enabling proactive interventions to mitigate risks, bolster uptime, and ensure an unparalleled level of service reliability for our valued customers.

TAC Enablement: Deliver structured training sessions to empower our TAC teams with advanced troubleshooting techniques, deep insights into product intricacies, and proficient utilization of tools, thereby enhancing their ability to swiftly and adeptly address customer inquiries and challenges.

The Opportunity

• Work with a well-established computer and electronics company
• Working Hour: Monday – Friday 9am – 6pm
• Work location: Central

The Talent

• Fluent in both spoken and written English, with excellent communication skills and the ability to interact with users of different levels and backgrounds.
• Proficient in using Help desk tool to manage tickets for users, follow up on issues, and provide timely resolutions.
• Able to provide day to day support for end users on various desktop related issues, such as printer, Outlook, OS, etc.
• Experienced in building machines for end users in case of machine crash, and ensuring data backup and recovery.
• Proactive in identifying the root causes of issues and providing fixed solutions, as well as escalating complex problems to relevant teams or vendors.
• Responsible for managing VIP users' issues and communicating with them professionally and courteously, while meeting their expectations and needs.

The Job

• Manage Help desk tool and manage tickets for users.
• Reset password for user and provide day to day support for end users.
• Provide any technical help for desktop related issues, like printer, Outlook, OS issue.
• Build machine for end user in case machine is crashed.
• Identify the issues pro-actively and provide fixed solution.
• Manage VIP users for their day to day issues

Next Steps

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, expected package and reason for leaving.)

To apply online, please click on the link and contact us to follow-up. Alternatively, please send your resume to patricia.teo@adecco.com.

All shortlisted candidates will be contacted. All the best!

What you will do:

As a Sales Engineer focused on selling service agreements, you will play a crucial role in maintaining and expanding our customer base. Your primary responsibility will be to engage with clients, understand their needs, and propose tailored service agreements that ensure the optimal performance and longevity of their equipment. You will work closely with our sales and technical teams to provide comprehensive solutions that meet our clients' needs and contribute to our revenue growth.

How you will do it:

• Customer Engagement: Identify potential clients and develop a deep understanding of their equipment and maintenance needs.
• Solution Development: Collaborate with technical teams to design service agreement proposals that align with clients' requirements and budget constraints.
• Presentation: Deliver persuasive presentations and proposals to clients, showcasing the benefits of our service agreements.
• Negotiation: Negotiate terms and conditions to secure service agreement contracts, ensuring they are mutually beneficial for both the client and the company.
• Relationship Building: Establish and maintain long-term relationships with clients, acting as their trusted advisor for service agreements.
• Market Research: Stay updated on industry trends, competitors, and emerging technologies to adapt your sales approach effectively.
• Reporting: Provide regular reports on sales activities, progress, and achievements to the sales manager.
• Product Knowledge: Maintain a strong understanding of our services, products, and the technical aspects of the service agreements offered.

What we look for:

• Bachelor’s degree in engineering or a related field (or equivalent experience).
• Proven experience in technical sales and/or hands-on experience, in either, HVAC, Fire, Security, or Building Management System.
• Excellent communication and presentation skills, able to explain and present complex concepts in an easy-to-understand manner. Strong in negotiation and interpersonal abilities, chosen candidate will need to participate in and sometimes lead negotiations with vendors and customers.
• Ability to work collaboratively with technical teams and develop relationships with all levels of clients
• Possess strong Hunter mentality, self-motivated, goal-oriented, and able to work independently.
• Excellent problem-solving skills and attention to detail.
• Willingness to learn with a growth mindset.
• Willingness to travel to customer sites within Singapore as needed.
• Familiarity with CRM systems, such as Salesforce, is a plus.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Job Responsibilities:

• Carry out preventive maintenance and troubleshooting of escalators and lifts
• Strong interest in technical know-how and hands-on experience
• On-the-job training will be provided

Requirements:

• Diploma/ Degree holder in Mechanical, Electrical or relevant Engineering background
• 1-2 years of working experience, preferably in construction/ lift industry
• Good communication and able to multi-task
• Preferably with supervising experience

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email ref44@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte LtdEA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)EA Personnel Reg No: R24121213

Company information
Registration No.201935022ZEA No.19C9950

ICT Service Delivery Engineer. Full Time. 37 Hours Per Week. Permanent. We are seeking to appoint an experienced ICT Service Delivery Engineer to join our Infrastructure Support Team. In this role you will develop and manage the College network / telecoms systems and ICT infrastructure, always ensuring robust and reliable services that support the needs of the College staff and students. The team is a highly technical and experienced department within the College, supporting and developing an extensive range of ICT facilities, working within an ITIL framework to support a diverse user community. To be successful you must hold the following:A Degree or equivalent in a related discipline, or demonstrate a range of relevant experience within an enterprise network environment, significant and proven technical support experience, together with a desire to resolve issues to root cause under minimum supervision.Minimum Level 2 qualification in Maths and English (GCSE Grade C or above, GCSE Grade 4 or above, or equivalent). The role requires a clear analytical logical approach to problem solving along with good interpersonal and communication skills. The ability to work independently and as part of a diverse technical team across multiple sites is essential to the role. Experience in Microsoft Windows Server operating systems is essential, whilst the following technologies would be desirable: O365 Management, VMWare, Meraki, Fortinet/Fortigate Firewalls and SCCM. Experience of managing, deploying and maintaining Layer 3 networks is also advantageous. We strive for excellence within the team, continually looking for ways to improve our resiliency, security and operational availability. With a program of continuous improvement, the successful candidate will become part of a team where personal/ professional development is a cornerstone of the role, and the opportunity to learn new technologies and skills. Closing Date: 12 May 2024Interview Date : W/C 27 May 2024Benefits we offer:41 days holiday Membership of the Local Government Pension Scheme Discounted shopping and rewards Wellbeing services and support On-site nurseries Excellent training and development opportunities

Job Description

• Monitor/reply email/phone, log tickets and manage L1 helpdesk.
• Perform L1 investigation for problem report and provide resolution.
• Route to L2 or other parties for issues that cannot be resolved by L1.
• Coordinate with L2 and other teams for resolution.
• Prepare and generate reports required for helpdesk reporting (eg. user login, number of tickets log, CVEs, alerts, SR etc).
• Monitor system (batch jobs, server utilization, system alerts etc).
• Support system patches by doing sanity testing after patches.

EA Number: 11C4879

Job Highlights:

• Basic up to $4300 + AWS + VB
  Transportation allowance of S$880 for candidates who own a car for business purposes
• Monday - Friday; 9am - 5.30pm
• Changi Business Park Vista
• Our client is a global leader in advanced analytical and measurement technology

Job Responsibilities:

• Prepare quotations for services and spare parts in response to customer inquiries.
• Execute service tasks, including in-house repairs and on-site commissioning, for a range of gas and water quality analyzers, CEMS, and AQMS.
• Diagnose analyzer issues and advise customers on optimal solutions, adhering to company's standard procedures and safety protocols.
• Cultivate and maintain strong customer relationships while delivering high-quality service support.
• Collaborate with customers to address service concerns and resolve technical issues effectively.
• Assist project teams in conducting Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) for projects.
• Identify opportunities to secure new preventive maintenance contracts.
• Conduct product training sessions for end-users and distributors.

Job Requirements:

• Degree in Engineering (Mechanical, Environmental, Science, Electronics/Electrical Engineering or equivalent qualification)
• Preferably 2 years of working experience or more in the analytical instruments or related field.
• Knowledge of gas analyzers, CEMS, and water quality analyzers would be advantageous.
• Customer-oriented with a positive attitude
• Good planning and time management skills to achieve job efficiency.
• Preferably possess own transport

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Ian Gan Zhi Shen | EA Personnel No.: R21102913

We are currently looking for an experienced Electrical Service Engineer to join one of our clients in Burton on Trent on a permanent basis

The client is a well-established world leader in the manufacturer of specialist electrical equipment for a variety of applications worldwide

Reporting to the UK Rental Manager, the successful candidate will be responsible for the overall condition, operation and testing of the company’s rental fleet both in the workshop and on site.

The main responsibilities will include the following:

Workshop
•The routine maintenance of all equipment in the depot to ensure optimum utilisation in keeping with budgeted maintenance expenditure.

•The identification of equipment that requires more than routine maintenance to manufacturing department.

•Adherence to the Company’s workshop standards and procedures.

•Operation of the Company`s maintenance recording systems.

•Testing of the Rental Fleet (Generators, Transformers, Laptops, Handheld Controllers, Control Cables, Etc) in line with the procedures laid down in the above recording systems.

•Perform back-up for warehouse, year-end stock-take etc.

•Provide on-the-job training to new employees.

Site Working
•The routine maintenance of all equipment on site(s) to ensure optimum utilisation in keeping with budgeted maintenance expenditure.

•Installation of rental equipment on customer sites.

•Safe electrical installation working practices.

•Electrical safety testing prior to energising the system.

•Commissioning larger packages

•Final connections to client’s panel/breaker

•Responsible for the quality control of their work. Operate within standard operating procedures (SOPs) and Job Safety Analysis (JSAs).

•Complete daily reports, (Time sheets).

•Working with the customer to ensure smooth load testing programme.

Applicants must have a proven track record in a similar role and hold a recognised relevant qualification in either Electrical Installation or Electrical Maintenance. Previous experience of installing, testing and commissioning large electrical machinery would be advantageous.

As this will involve site working applicants must be prepared to work away from home for periods of time

This is a permanent role with excellent opportunities for progression within the organisation

Global Recruitment Services Ltd are a Recruitment Business based in the Midlands.

For more information and to apply please email your CV to us

We are currently looking for an experienced Gas Service Technician/Site Services Engineer to work for one of our clients in Burton on Trent.

The client is a market-leading manufacturer of specialist equipment to a range of industry sectors including heavy engineering and aerospace.

Due to the specialist nature of the products the work is both interesting and varied and will involve fault finding/fault rectification, carrying out repair and installation work and carrying out planned maintenance visits. In addition to the service and repair aspects of the role the work will also involve working on installation projects as and when required, together with testing and commissioning.

The successful candidate must be experienced in industrial gas combustion systems with a proven track record of working with industrial LPG (Propane).

In addition, candidates must have some, if not all of the following:-

Strong fault-finding skills.
Ability to follow diagrams and specifications.
Project installation work
Experience of commissioning new and refurbished equipment
A working knowledge of industrial combustion systems is essential as is a relevant recognised Industrial Gas Safe qualification. Previous experience of working within the steel industry would be useful but is not mandatory.

As this is a service role candidates must be willing to travel on a regular basis, both within the UK and overseas.

This is an excellent opportunity to join a friendly well-established company with excellent future prospects for the right candidates.

Global Recruitment Services Ltd are a Recruitment Business based in the Midlands.

For more information and to apply please email your CV to us

We are currently looking for an experienced Heating, Ventilation and Air Conditioning Service Engineer to join one of our clients in the Milton Keynes area.

The client is a market-leading supplier in the UK HVAC marketplace, and operate nationwide from their locations in the East and West Midlands, dealing with both installation and maintenance of equipment

This is a field based role serving Milton Keynes, London and Southern part of the Midlands and will include travel throughout these areas.

The main responsibilities will include working on the installation, service fault finding and repair of HVAC systems at clients premises ensuring total customer satisfaction

Duties
• Service & Maintenance of air conditioning, ventilation equipment & chillers
• F-gas compliance checks on varied A/C systems
• Fault-finding/diagnostics of air conditioning systems
• Accurate & timely reporting of works undertaken
• Complete works in a safe & competent manner
• Provide suggestions on improvements to clients and the office team as to how systems can be utilised better or best practice to reduce energy consumption.
• Evaluate all systems for new and revised maintenance jobs and ensure the most cost-effective and time-conscious outcome is achieved.

The successful applicant will have a proven track record of working in a similar role and be competent in the installation, fault finding and repair of HVAC systems.

It is essential that candidates are trained to F-Gas Level 1 and will ideally be Gas Safe trained/certified although this is not essential. In addition, a full driving licence, preferably clean, is essential

Candidates will also have experience of working in customer facing roles and be able to deal with clients at all levels in a diplomatic manner

This is an excellent opportunity to join a rapidly expanding market leader with excellent benefits and opportunities for the right candidates.

Global Recruitment Services Ltd are a Recruitment Business based in the Midlands.

For more information and to apply please email your CV to us

• Working Days: Monday – Friday (9am – 6pm)

• Working location at Taiseng – walking distance from MRT

• Variable Bonus + Excellent Welfare

• Well Established IT Solutions Company

Job Scope

• Install, configure, test and maintain operating systems, application software and systems management tools
• Correspondence with customers (including overseas) request
• Ability to troubleshoot on-site and online
• Liaise with vendors and other IT personnel for problem resolution
• Maintaining customer infrastructure & networks
• Able to articulate issues and solutions to customers

Requirement

• Nitec or Diploma in Computer Engineering, Information Systems, or equivalent
• 2 - 4 years of relevant working experience
• Possess Knowledge of Cloud applications (Office 365, Azure), firewall, Active Directory, backup solutions will be a plus

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492

Responsibilities

• Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
• Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
• Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
• Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
• Analysed, troubleshot, and diagnosed problems and provided prompt repair and solutions.
• Installed, configured, and tested equipment on specialized platforms.
• Engaged in first-level support for customers requiring routine support and troubleshooting.

Requirements

• ITE/ Diploma in Engineering
• Able to commit to OT and 24/7 Standby

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref17@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: VIvian Chung Fhui Tiin
EA Personnel Reg No: R22106436