Total 42 aviation aircraft job vacancies in Customer Service category in Malaysia

We are looking for highly independent and hands-on individual to join our operations team as CUSTOMER SUPPORT EXECUTIVE. You will be responsible for following:

Job Description:

· Permanent fulltime position, 5 days week

· Reporting to immediate supervisor in Operations

Job Roles and Responsibilities:

· Sales Order management:

o Sales and operational role on Customers’ orders, requirements and deliveries.

o Issuance of Sales quotations, Sales orders and Delivery orders.

o Ensure customers’ requirements and enquiries are executed and responded.

o Monitor and ensure timely deliveries to customers.

o Maintain good customer service relationship.

· Purchase Order management:

o Purchasing and operational role on Suppliers’ orders, requirements and deliveries.

o Sourcing for Supplier and Issuance of Purchase orders.

o Monitor and ensure timely deliveries from suppliers.

· Coordination of import/export shipment and local deliveries.

· Admin and any other assigned related duties.

Job skills and requirements:

· Good interpersonal, negotiation and coordination skills

· Effective communication skills in English (written and spoken) will be preferred

· Effective time management skills

· Customer oriented

· Able to work independently, multi-task and work cohesively

· Min. 3 years of related working experienceand background in Defence Aviation is preferred. Salary will commensurate with experience.

· Proficient in MS Office applications

· Qualification: Diploma and above. Training will be provided for those below Diploma holder.

Only Singaporeans need apply

ALG is recruiting for Service Centre Technician for one of the world's largest supplier of aerospace and defence.

The Technician will be responsible for performing technical repair, overhaul and modification of Line Replaceable Units in a timely manner meeting company goals and targets.

Job Responsibilities:

• Set up and operate test equipment in the repair, overhaul and modification of Avionics Line Replaceable Units
• Conduct regular functional/self test and calibration on Automated/Manual Test Equipment
• Ensure all test equipments are within calibration due-date before testing of LRU is carried out
• Perform modification in accordance to service bulletins on LRUs as and when required
• Troubleshoot customer's unit and return it to serviceable condition in the most efficient manner
• Verify and ensure all repairs or modifications carried out conform to quality and workmanship standards
• Maintain good housekeeping practices at work place and test benches at all time
• Carry out duties as assigned by the Supervisor to meet team’s objectives

Job Requirements:

• Minimum Diploma in Electronics
• Minimum of one year experience in Avionics equipment repair; those with no experience is welcome
• Able to read digital and analog electronics circuitry
• Able to perform manual soldering on electronics components
• Have good color perception
• Able to communicate effectively in English, both verbally and in writing
• Ability to interpret schematic diagrams, troubleshoot and repair PCB assembly down to component level is highly desired
• Competent to conduct tests according to the Component Maintenance Manual
• Able to interpret, evaluate test results and write test report

If you are interested in this role, please APPLY NOW! Please note that only shortlisted candidates will be notified.

EA License Number: 11C4379 | Registration Number: R22105273

We are a small family business working in the aviation sector. We are looking for a reliable and committed junior all-rounder to join our company. Experience not essential. All training is provided on the job. Hours 8.30am - 5.00pm. In house Monday to Friday. Salary $55,000 plus superannuation.

Qualifications & experience

Intermediate Microsoft Office skills (Word and Outlook)
Strong verbal and written communication, a polite phone manner.
Solid organisational skills and attention to detail
An ability to work well with others is essential.
Tasks & responsibilities

Office administration
Data entry
Filing
Answering phone and taking messages
Quoting and sourcing customer requirements
Placing purchase orders with suppliers
Other duties as required

ALG has an opportunity as a Flight Crew Support Officer with our international airline client. This is a long-term contract position based in Singapore.

The candidate should be prepared to perform shift duties and be proficient in the use of PC, mobile devices and office software e.g. Word, Excel.

Prior experience in Operations in the airline industry / airport premises will be advantageous.

Considering that the staff may need to enter the transit area of the airport, he/she will be required to clear security checks.

The key responsibilities for the support staff will include:

• Managing inventory (including issuing, returning and fault reporting) of mobile devices/electronic devices;
• Housekeeping of devices and related accessories (including but not limited to cables, adaptors, charging carts);
• Attending to crew queries and performing administrative duties such as data compilation/preparation of reports; and;
• Handling device administration (including resetting and updating device/OS settings);
• Collecting or arranging for the collection of mobile devices and related accessories from crew arriving into Singapore (at any terminal); and
• Supporting the dissemination of eMemos and updated e-documents/notifications to crew.

During the lull periods, the staff may be called-upon to assist with the following:

• Supporting the serviceability for kiosk PCs and printers (including fault reporting and replacing consumables); and
• Other ad-hoc over-the-counter duties.

Requirements:

• Shift work based on roster
• Able to work independently in a fast paced environment
• Proficient in MS Office
• Must be PC literate
• Good communication skills

If you are interested in this role, please APPLY NOW! Please note that only shortlisted candidates will be notified.

EA License Number: 11C4379 | Registration Number: R22105273

• Assist in the preparation, examination, and evaluation of various contractual papers (e.g., sales agreements, order confirmations, nondisclosure agreements) to ensure alignment with company directives.
• Aid in upholding all contract agreements in accordance with Corporate Policies and Divisional Operating Procedures.
• Act as the primary point of contact for addressing customer inquiries, including providing updates on order and delivery status.
• Be responsible for the precise and timely management of sales order activities, encompassing order entry, rescheduling, delivery, and pricing adjustments to ensure accurate reporting of backlog.
• Administer customer performance evaluations, coordinate the annual Customer Satisfaction survey, and manage the reporting of customer questionnaires in conjunction with other departments.
• Guarantee the timely review of contracts and the proper communication of contract deliverables, all in compliance with Corporate and Divisional procedures. Promptly address discrepancies in purchase orders (POs) and ensure adherence to PO requirements.
• Maintain and update customer profiles, contract pricing, and pricing for customer orders within the ERP system.
• Execute EDI transactions accurately and punctually within the ERP system. Timely coordinate and communicate changes that may significantly impact sales to both customers and internal stakeholders.
• Lead efforts in driving continuous improvement and implementing inventive solutions to fulfill customer demands and enhance customer service processes.
• Assist in the generation of departmental reports for review and discussion by management.
• Provide support in overseeing import/export activities and the coordination of special shipments, all while ensuring adherence to international shipping regulations.
• Oversee and coordinate the process of customer returns in collaboration with relevant departments.
  

Requirements:

• Possess at least 3 years of relevant working experience in aviation industry
• Possess a Bachelor's degree in any fields
• Proficient in Microsoft Office Applications, ERP/MPR system
• Excellent written and verbal communication skills

Interested candidates who wish to apply for the advertised position, please click on the APPLY button.

EA License No.: 13C6305

Registration No.: R1985956

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Essential Responsibilities:

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• Developing expertise in own function. May include roles that are experts in their discipline, providing professional or thought leadership . Influences policy and ensures delivery within area of responsibility, linking with other parts of the organization.
• Interprets internal and external business challenges and recommends best practices to improve products, processes or services. Utilizes understanding of industry trends to inform decision making process.
• Leads others to find creative solutions within complex manufacturing processes with technical variety and/or interdependent production cycles. Employs sophisticated operational/product management, manufacturing or engineering techniques. Interaction with adjacent functions needed to solve issues. Has the ability to evaluate quality of information received and questions conflicting data for analysis. Uses multiple internal and external resources outside of own function to help arrive at a decision.
• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity. Presents business or technical discipline solutions to leaders. Communicates complex messages and negotiates mainly internally with others to adopt a different point of view. Influences peers to take action and may negotiate with external partners, vendors, or customers.
• Leads customer team for providing amicable solution for customer issues, balanced on technical and commercial aligned with existing contract with customers.

Qualifications / Requirements:

• This role requires significant experience in the Customer Support & Customer Service Management.
• Bachelor's degree from an accredited university or college.
• Minimum of 5 additional years of experience in Aviation/ Aerospace
• Experience in Jet Engines will be advantageous

​

Desired Characteristics:

• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

Essential Responsibilities:

• ​Work collaboratively and cross-functionally (e.g. Sales, Customer Support, Risk, Product Line, Finance) where financing is needed to support the transaction. The role will carry targets for supporting revenue, mitigating risk and enabling shop visits in the region
• With the support of the sales team – position yourself as a trusted advisor for our airline customer treasury/ financing teams at target airlines in the region
• Network across banks and other financial institutions in the region. In addition, establish relationships with relevant ECAs and DFIs in the region and build the case for supporting GE Aerospace and its customers
• Manage reporting and asset management for transactions in the region that are in GE Aerospace portfolio.
• Provide inputs on specific airline credit risk at regional and global forums. Own the financial analysis of airlines in the region and undertake quarterly assessments of certain select airlines.
• Coach the region team on financing products and developments

Qualifications/Requirements:

• Bachelor's Degree in Economics, Business or similar with a minimum of 8 years of professional experience
• Strong knowledge of corporate finance
• Comfortable with financial statement analysis
• Experiences with taking the lead and closing financing transactions
• Well networked within financial institutions in region
• Self-driven with an ability to cope with ambiguity. The role requires thinking across the gamut of financing solutions; on transactions that may require innovative structuring and/or financial participants
• Excellent English communication and presentation skills.

Desired Characteristics:

• Ability to influence without authority and work collaboratively with distributed teams to deliver tangible outcomes
• Knowledge of aviation financing is not essential. However, experience with financing of large ticket/ large asset/ industrial sectors is desirable
• Managed accounts independently in prior roles
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

Essential Responsibilities:

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• Developing expertise in own function. May include roles that are experts in their discipline, providing professional or thought leadership . Influences policy and ensures delivery within area of responsibility, linking with other parts of the organization.
• Interprets internal and external business challenges and recommends best practices to improve products, processes or services. Utilizes understanding of industry trends to inform decision making process.
• Leads others to find creative solutions within complex manufacturing processes with technical variety and/or interdependent production cycles. Employs sophisticated operational/product management, manufacturing or engineering techniques. Interaction with adjacent functions needed to solve issues. Has the ability to evaluate quality of information received and questions conflicting data for analysis. Uses multiple internal and external resources outside of own function to help arrive at a decision.
• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity. Presents business or technical discipline solutions to leaders. Communicates complex messages and negotiates mainly internally with others to adopt a different point of view. Influences peers to take action and may negotiate with external partners, vendors, or customers.
• Leads customer team for providing amicable solution for customer issues, balanced on technical and commercial aligned with existing contract with customers.

Qualifications/ Requirements:

• This role requires significant experience in the Customer Support & Customer Service Management.
• Bachelor's degree from an accredited university or college.
• Minimum of 5 additional years of experience in Aviation/ Aerospace
• Experience in Jet Engines will be advantageous

​

Desired Characteristics:

• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

The incumbent provides expert staff assistance, technical analysis and evaluates traffic management directives, policies, procedures, and equipment. Is responsible for evaluating proposed changes to traffic management policy, orders and conducts post-event analysis of system-wide performance and recommends improvements that result in greater efficiencies in the operations of the National Airspace System (NAS). Collects and analyzes all available data as it pertains to traffic capacity, traffic flows, points of congestion, peak hours, etc. Based on this analysis, the incumbent recommends programmatic initiatives that can be used by air traffic facilities to improve traffic flow within the NAS. Develops and recommends improvements to automated systems critical to the operation of the NAS. The incumbent coordinates with designated Service Area office/facility traffic management representatives on plans, procedures, and operations that may affect inter-facility traffic flows. The incumbent ensures that all necessary coordination is accomplished before any new traffic management program or initiative is implemented. He/she conducts investigations, evaluations, and briefs facility personnel. Responsible for briefing ATCSCC management and appropriate levels throughout the FAA and the Department of Transportation on proposed changes to traffic management programs. The incumbent provides on-the-job (OJT) Training as necessary and works under the supervision of first or second-level management, who provides administrative direction for assignments in broadly defined missions or functions. The incumbent will be responsible for independently planning, designing and completing work assignments. Work is evaluated in terms of results achieved and effectiveness in assigned program areas.

Starting at $162,018 Per Year (AT LI)

The incumbent provides expert staff assistance, technical analysis and evaluates traffic management directives, policies, procedures, and equipment. Is responsible for evaluating proposed changes to traffic management policy, orders and conducts post-event analysis of system-wide performance and recommends improvements that result in greater efficiencies in the operations of the National Airspace System (NAS). Collects and analyzes all available data as it pertains to traffic capacity, traffic flows, points of congestion, peak hours, etc. Based on this analysis, the incumbent recommends programmatic initiatives that can be used by air traffic facilities to improve traffic flow within the NAS. Develops and recommends improvements to automated systems critical to the operation of the NAS. The incumbent coordinates with designated Service Area office/facility traffic management representatives on plans, procedures, and operations that may affect inter-facility traffic flows. The incumbent ensures that all necessary coordination is accomplished before any new traffic management program or initiative is implemented. He/she conducts investigations, evaluations, and briefs facility personnel. Responsible for briefing ATCSCC management and appropriate levels throughout the FAA and the Department of Transportation on proposed changes to traffic management programs. The incumbent provides on-the-job (OJT) Training as necessary and works under the supervision of first or second-level management, who provides administrative direction for assignments in broadly defined missions or functions. The incumbent will be responsible for independently planning, designing and completing work assignments. Work is evaluated in terms of results achieved and effectiveness in assigned program areas.

Starting at $162,018 Per Year (AT LI)

The incumbent directs a highly technical multi-layered workforce team through subordinate support managers that provide administrative, tactical and strategic support to ATCSCC operations and that impact on the effective and efficient use of the National Airspace System (NAS). The teams consist of a combination of air traffic control specialists, computer specialists, and management and program analysts each of which support one or more aspects of the traffic management function.

The Support Manager is responsible for oversight, planning and directing multiple support activities for the facility, such as training, airspace and procedures, plans and programs and other facility program areas. The incumbent serves as the lead for a functionally integrated team of technical and administrative managers and other personnel. Provides training, coaching and guidance to subordinates and facilitates team building throughout their program areas. Using measures of organizational performance, continuously reviews work progress to assure that result s meet the agency's mission and the customers' needs. Serves as a member of the management team and provides advice on ways to improve organizational performance and strategic goals.

Continuously reviews work processes to assure that results meet the mission and goals of the Federal Aviation Administration (FAA), the needs of the aviation community, and the safety of the flying public. Provides training, coaching, and guidance to subordinate managers and is responsible for team building. Participates in accident investigations and incidents as directed by higher authority.

Provides vision and leadership to facility teams. Assigns work to be accomplished by subordinate managers and their staff. Sets and adjusts long and short-term goals and priorities in support of FAA Strategic initiatives. Approves leave; prepares schedules for completion of work; assigns work to subordinates based on priorities; evaluates work performance of subordinates ensuring equity of performance standards and ratings; gives advice on work and on administrative matters; makes decisions on work problems presented by subordinates; hears and resolves group grievances and serious employee complaints; effects disciplinary actions; recommend s/approves selections and transfers; recommends awards or bonuses; approves expenses for overtime, equipment, and personnel; and, identifies and arranges for developmental and other training needs of subordinates.

Recommends necessary budgetary and reprogramming actions required to ensure the effective operation of the ATCSCC. Recommends, reviews and revises operational and administrative procedures to ensure compliance with national programs. Recommends and allocates budget, staff, and other resources to accomplish objectives that impact multiple organizational units/projects/program s and across multiple functions and/or disciplines. Manages budgets and either acquires or reallocates resources among organizational units/projects/programs. Leads and integrates both short-term and long-term future needs through the budget planning process.

Starting at $187,610 Per Year (AT LK)

About the role

Service Stewardship Manager – Aviation

The Service Stewardship Manager provides expert guidance on the client's Aviation Services portfolio regarding services partnership, flight routes, overall technical and regulatory requirements and activities. As a key member of the Aviation Services business team, you will drive service stewardship and will be responsible for growing the social and KOL capabilities for the business.

Key accountabilities

• Responsible for growing the social/KOL capabilities for the business.
• Source and review for the right ambassador/influencer for each campaign.
• Attract, onboard, and manage day-to-day relationships with Key Opinion Leaders (KOLs).
• Reach out, manage and negotiate with influencers, KOL’s, Celebrities and agencies.
• Build long term relationships with valuable KOLs.
• Monitor and optimise each KOLs performance.

Requirements

• Graduate Certification in Aviation and holds a commercial pilot license.
• Technical knowledge on flight safety, aircraft types, maintenance and safety.
• Min.3 years of experiences as a commercial pilot.
• Savvy with Chinese social media platforms and has a strong online influencing presence.
• Excellent problem solving and communication skills.
• Strong team player and ability to work autonomously.
• Proficiency in both English and Mandarin is desirable.

Interested applicants may send your CV to ying@ktcctalentprofiling.com