Total 109 administrative job vacancies in Customer Service category in Malaysia

JOB SUMMARY This position is designed to provide a flexible role to support and manage change to meet Business Unit objectives Undertake delegated duties under the supervision of the Business Administrative Manager. Consulting as necessary and working collaboratively to deliver a comprehensive service. Provide services within well-established policies, procedures, protocols, guidelines, whilst acting within the required sphere of competences for the role at all times. Work in partnership with others; develop knowledge to promote an holistic service. Demonstrate sound knowledge of the service to enable the post holder to contribute and inform decision making within the service. Supervise and delegate work to Admin/secretarial staff, participate in their induction, training, appraisal etc. May be required to work in challenging environments which could include lone working and conflict resolution. Undertake and maintain the required statutory, mandatory and core training as required by the specific area of service. Work flexibly to meet the needs of the service. KEY RESULT AREAS: 1.1 Service provision: To deliver excellent levels of service by regularly assessing, problem solving, evaluating and reporting to the Business Administrative Manager, in a timely and proactive manner when these standards have not been met, enabling appropriate action to be taken. Implement planned actions in response, communicating changes as appropriate. Support the Business Administration Manager as required. Work independently, prioritising own work, exercising initiative and judgment. Refer and seek guidance/supervision on issues outside of post holders level of competence or authority to Business Admin Manager. Proactively and positively contribute to the achievement of service/Trust objectives through individual and team effort. Manage the service user experience with the focus being on delivering excellent customer services. Assist in the promotion of an open, welcoming, person-centred culture for service users, carers and colleagues, Seek and support feedback from service users to aid service improvement as required. To produce clear and accurate written correspondence (including the composition of ad-hoc routine letters) eg, letters, memos, reports, presentations etc, using competent copy, audio tapes, IT skills, accurate data inputting and use of Trust Intranet and Internet as required. Maintain accurate and contemporaneous documentation. Use appropriate documentation/systems in accordance with local and Trust standards demonstrating competent IT skills, accurate data inputting and use of the internet. Use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Adapt style of communication to respond to service user communication difficulties and psychological, social, physical and spiritual needs. Build and sustain effective communications with others as required to ensure good team working and collaborative working practices. Disseminate knowledge, and information to those who need to know. Ensure administrative systems run smoothly and that all relevant deadlines are met, including the development of new departmental procedures to reflect the demands on the service. As appropriate to the role, effectively manage and support individuals who exhibit challenging behaviour or present a significant imminent risk to themselves or others. Recognise and respond appropriately to any emergency situation. Responsible for ensuring safe infection prevention and control by using protective equipment, safe disposal of waste, performing hand hygiene, cleaning, disinfecting etc. Understand the roles and contributions of others in and outside of the team/service. Proactively identify additional activities in accordance with the role, which would increase postholder efficiency and the efficiency of the team; offer suggestions for improvement and implement these activities in agreement with the team. Develop and support the Trusts culture of collaborative, flexible cross-team working and commitment to delivering quality services and outcomes. Maintain and continuously improve skills and understanding of health and social care services, including systems, policy and current good practice, particularly with regards to own area of work and which significantly contribute to the services stated objectives & aims. Make use of opportunities for sharing good practice and learning. Proactively identify additional activities in accordance with your role, which would increase your efficiency and the efficiency of the service, offer suggestions for improvement and implement these activities in agreement with your team. Undertake any additional duties deemed appropriate to the role. 1.2 Working as part of a Team: Work within other areas/services as the situation and staffing levels require. Provide and receive service user information using tact, reassurance, empathy and persuasive skills as required. Act within the principles of the Data Protection Act 2018. Contribute to ward/department/team meetings offering suggestions for quality improvement. Actively engage in good team working to facilitate effective relationships with all health professionals. Contribute to and make suggestions about projects, including audit and quality initiatives pertinent to the role. Maintain strong working relationships and communication links with the team and others in achieving/improving service/quality standards. Take part in team reflection and investigation of complaints as directed to ensure that lessons are learned from mistakes and that team working is enhanced. Comply with corporate governance structures in keeping with the principles and standards set out by the Trust. Engage with external partners/ stake holders (e.g. service users, health care professionals, representative bodies etc) 1.3 Managing Self: Participate in management supervision to develop skills, knowledge and apply continuous reflection to own practice eg, values, priorities, interests and effectiveness and synthesise new knowledge into the development of your own practice and those you supervise. Undertake timely and appropriate mandatory training, study days, in-service training programmes and keep up to date with changes in operational procedures and developments in practice. Seek advice and support from your line manager, whenever necessary. Develop knowledge and basic understanding of and comply with all service/Trust policies and procedures and relevant legislation eg, Data Protection Act 2018 Promote a positive image of self, Service/Trust. Actively participate in the appraisal process using it as a positive means of improving self-awareness, development and work practice. Maintain personal and professional development as identified in your performance review to meet the changing demands of the job, participate in appropriate training activities and encourage and support staffs development and training. Make changes to own practice based on up to date information & offer suggestions for the improvement. Act as an advocate for the Trust & its contribution to the Health Service arena through creating and maintaining effective partnerships and relationships with staff, service users, general public and partner organisations. 1.4 Management Supervision and Support: Work alongside other staff providing advice and support as necessary. Has delegated supervision responsibility for admin/secretarial staff eg, undertakes recruitment, appraisal, training, coaching, sickness absence management, staff allocation and cover arrangements etc, following appropriate training and in accordance with Trust policy. Efficiently manage staff allocation/cover via e-rostering and bank to ensure an effective service is maintained at all times. Ensure team members are appropriately trained in all SWYPFT Electronic and Hard Copy systems eg, Patient Records and ensure the Trusts Information Governance Policy is strictly adhered to. Ensure team members undertake mandatory training / personal performance reviews in accordance with Trust procedures and that training identified is carried out. Ensure effective administrative procedures which support service delivery are in place and accountable records kept in accordance with Trust audit procedures. Efficiently process requisitions and monitor progress ensuring appropriate budget code application. Efficiently process requests for the access to clinical notes using a database, arrange for the retrieval via Admin support staff and organise transportation as per Trust procedures. Support in the management of room/resource usage and any related issues arising. Provide cover in the absence of the Administration Business Manager or other service/team member. Participate in team Performance Reviews and ensure that departmental objectives/deadlines are met. Always undertake duties acting as an excellent role model, using experience and skills to assist/ guide members of the team. Develop own knowledge & skills in order to provide information to others to support their understanding. Support team members to deliver their objectives through offering advice, guidance and support as appropriate. For full details of the role please see the supporting documents attached.

AYASA Globo Financial Services is a “one-stop” platform which provides comprehensive and total solutions to hedge funds, private equities, family offices and financial institutions. We are also a pioneer in crypto fund setup and administration with actual hands-on experience. To cope with the operation expansion in Singapore, we are seeking a high calibre professional to join our Singapore Team.

Job Responsibilities:

· Receives and greet clients, visitors and guests while providing a welcoming atmosphere with excellent customer service

· Managing calls, relaying messages promptly to respective personnel to prevent miscommunication and delay

· Enhances security by monitoring access to the premises, ensuring the safety of employees and visitors.

· Liaise with office cleaner to maintain cleanliness of the overall office

· Supports day-to-day office operations. Ie: managing and ordering office supplies and unpacking. Coordinate pickup and delivery of mail services. Providing workplace support such as facilities and equipment management.

· Maintaining administrative files in an organised manner

· Manage schedules, appointments and travel arrangements for colleagues.

· Assist in the planning and executing of events or projects for company and employees

· Maintain and update employee records. Organise and manage HR – Related documents such as resumes, candidate application forms and insurance policies

· Assist in the onboarding process of new employees including preparing paperwork and ensuring smooth transition into the organisation

· Support the offboarding of staff by processing paperwork, conducting exit interview and coordinating the return of company property.

· Recruitment support including posting of jobs, applicant tracking and coordination of interviews

Job Requirements:

- Immediate availability is preferred

- At least GCE ‘O’ Level or equivalent, minimum 2 years working experience.

- Proficient in Microsoft Office applications.

- Positive, be proactive, detail oriented and collaborative with good organizational skills.

- Possess good working attitude, reliable, enthusiastic, helpful and self-motivated.

- Pleasant with exceptional analytical skills, good verbal and written communication skills, able to communicate clearly and concisely, both in written and verbal formats.

- Excellent command in spoken and written English and Mandarin. Ability to communicate in Cantonese will be an advantage.

- Excellent attention to detail and ability to work in a fast-paced environment.

- Ability to work independently as well as a good team player.

- Able to multi-task and prioritize work load

Benefits:

5-day work

Bank holidays

Medical insurance

Discretionary bonus and commission scheme are available

Interested candidate please click APPLY NOW to apply online or send your resume to this email: pszeto@ayasaglobo.sg

"All applications will be treated in strict confidence. Personal data provided in the applications will only be used for recruitment-related purposes. All information on non-shortlisted applicants will be destroyed after 6 months

We are looking for a friendly, team-oriented individual who is keen to join the team! If your forte lies in interacting with people of all ages and all walks of life, and you possess a flair for detail and organisation, you are just what we are searching for!

Key Responsibilities (administrative aspect of the job)

You will represent the company as well as uphold the company's image with the impression you leave on our clients. You will be the focal point of communication between students, parents and management, providing information, scheduling classes, sorting out administrative tasks, handling queries and sales, and managing feedback. In order to let clients feel welcome at the gymnastics centre, an approachable attitude is the way to go.

Job Requirements

• Minimum 3 years experience of administrative and receptionist background (please provide references)
• Education qualifications (degree, diploma, or certificate in administration and business)
• Proficient in English (verabl and written)
• A customer-service oriented attitude
• Able to work independently to meet deadlines
• Possess effective communicative and interpersonal skills
• Proficiency in intermediate Excel & other MS office application
• Meticulous, independent and has good analytical and problem solving skills
• Work during business operation hours i.e. from afternoon to night, 3.5-6 days work week
• Singaporeans or PRs only

*Only shortlisted candidates will be contacted

Job Title: Customer Support Administrative Coordinator

About the position

As a Customer Support Administrative Coordinator, you will:

• Invoice Customers as per initial quotation and based on service outcome.
• Assist in maintaining customer databases and updating customer records.
• Maintain annual support agreement renewals.
• Route Customer Support related requests to the responsible Team.
• Provide service quotation to Customers, coordinate, and schedule field support attendances.
• Book Field Support Engineers and Service Partner for the job and connected them with customer’s representatives.
• Support Field Coordinators on ad-hoc requests.

To be successful in this role, we expect you to have/be:

· Commercial vocational diploma with corresponding professional experience
(The position is suitable for a recently graduated candidate or a person with one- or two-years’ experience)

· Excellent communication skills

· Positive attitude

· Good time management

· Adaptable and flexibility

· Experience in Navision, Dynamics CRM is a plus.

Why you and us?

You are valuated – as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community.

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.

You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.

Contact & next steps
Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email.

In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):

Hyun Joo Kim
Talent Acquisition Partner
Email: hyunjoo.kim@wartsila.com

AYASA Globo Financial Services is a “one-stop” platform which provides comprehensive and total solutions to hedge funds, private equities, family offices and financial institutions. We are also a pioneer in crypto fund setup and administration with actual hands-on experience. To cope with the operation expansion in Singapore, we are seeking a high calibre professional to join our Singapore Team.

Job Responsibilities:

· Receives and greet clients, visitors and guests while providing a welcoming atmosphere with excellent customer service

· Managing calls, relaying messages promptly to respective personnel to prevent miscommunication and delay

· Enhances security by monitoring access to the premises, ensuring the safety of employees and visitors.

· Liaise with office cleaner to maintain cleanliness of the overall office

· Supports day-to-day office operations. Ie: managing and ordering office supplies and unpacking. Coordinate pickup and delivery of mail services. Providing workplace support such as facilities and equipment management.

· Maintaining administrative files in an organised manner

· Manage schedules, appointments and travel arrangements for colleagues.

· Assist in the planning and executing of events or projects for company and employees

· Maintain and update employee records. Organise and manage HR – Related documents such as resumes, candidate application forms and insurance policies

· Assist in the onboarding process of new employees including preparing paperwork and ensuring smooth transition into the organisation

· Support the offboarding of staff by processing paperwork, conducting exit interview and coordinating the return of company property.

· Recruitment support including posting of jobs, applicant tracking and coordination of interviews

Job Requirements:

- Immediate availability is preferred

- At least GCE ‘O’ Level or equivalent, minimum 2 years working experience.

- Proficient in Microsoft Office applications.

- Positive, be proactive, detail oriented and collaborative with good organizational skills.

- Possess good working attitude, reliable, enthusiastic, helpful and self-motivated.

- Pleasant with exceptional analytical skills, good verbal and written communication skills, able to communicate clearly and concisely, both in written and verbal formats.

- Excellent command in spoken and written English and Mandarin. Ability to communicate in Cantonese will be an advantage.

- Excellent attention to detail and ability to work in a fast-paced environment.

- Ability to work independently as well as a good team player.

- Able to multi-task and prioritize work load

Benefits:

5-day work

Bank holidays

Medical insurance

Discretionary bonus and commission scheme are available

Interested candidate please click APPLY NOW to apply online or send your resume to this email: pszeto@ayasaglobo.sg

"All applications will be treated in strict confidence. Personal data provided in the applications will only be used for recruitment-related purposes. All information on non-shortlisted applicants will be destroyed after 6 months

Profile

Titan Tech Academy (TTA) delivers hands-on and interdisciplinary applied Project Based Learning (PBL) learning in cutting-edge technology, Artificial Intelligence, entrepreneurship, STEAM, and other areas.

We ignite the potential of learners through unique learning experiences and gradually foster engineering concepts, design thinking, and an entrepreneurial mindset. Our approach enables students to acquire robust, holistic competencies and skills to tackle global uncertainties.

TTA is one of the few technology academies with the professional experience, and passion to build a brighter future for the next generation of innovators, entrepreneurs, and leaders.

Responsibilities

Counter Duties

• Attending to walk in parents and children’s enquiries and requests.
• Attending to guests/visitors and informing Staff of their guests/visitors arrival.
• Attending couriers, delivery & dispatch personnels.
• Handling mailing of letters.
• Answering of phone calls and divert to relevant staff/teachers when needed.

Admin duties

• General Administrative work
• Maintaining the office environment
• Data entry
• Assist in purchasing activity including office supplies, outsourcing activity, etc.
• inventory management of Stationery & teaching materials
• Perform other ad-hoc duties assigned from time to time

Requirements

• Good knowledge of Microsoft Office Words, Excel, and PowerPoint
• Good interpersonal and multi-task skills.
• Willing to learn and long term work/develop in the organization
• Experience in administrative work with accounting/HR knowledge will have an advantage
• Be able to converse in English and Mandarin to liaise with Mandarin-speaking parents
• 5 days work per week. Need to work on both weekend days. Off days will be on weekdays.

AYASA Globo Financial Services is a “one-stop” platform which provides comprehensive and total solutions to hedge funds, private equities, family offices and financial institutions. We are also a pioneer in crypto fund setup and administration with actual hands-on experience. To cope with the operation expansion in Singapore, we are seeking a high calibre professional to join our Singapore Team.

Job Responsibilities:

· Receives and greet clients, visitors and guests while providing a welcoming atmosphere with excellent customer service

· Managing calls, relaying messages promptly to respective personnel to prevent miscommunication and delay

· Enhances security by monitoring access to the premises, ensuring the safety of employees and visitors.

· Liaise with office cleaner to maintain cleanliness of the overall office

· Supports day-to-day office operations. Ie: managing and ordering office supplies and unpacking. Coordinate pickup and delivery of mail services. Providing workplace support such as facilities and equipment management.

· Maintaining administrative files in an organised manner

· Manage schedules, appointments and travel arrangements for colleagues.

· Assist in the planning and executing of events or projects for company and employees

· Maintain and update employee records. Organise and manage HR – Related documents such as resumes, candidate application forms and insurance policies

· Assist in the onboarding process of new employees including preparing paperwork and ensuring smooth transition into the organisation

· Support the offboarding of staff by processing paperwork, conducting exit interview and coordinating the return of company property.

· Recruitment support including posting of jobs, applicant tracking and coordination of interviews

Job Requirements:

- At least GCE ‘O’ Level or equivalent, minimum 2 years working experience.

- Proficient in Microsoft Office applications.

- Positive, be proactive, detail oriented and collaborative with good organizational skills.

- Possess good working attitude, reliable, enthusiastic, helpful and self-motivated.

- Pleasant with exceptional analytical skills, good verbal and written communication skills, able to communicate clearly and concisely, both in written and verbal formats.

- Excellent command in spoken and written English and Mandarin. Ability to communicate in Cantonese will be an advantage.

- Excellent attention to detail and ability to work in a fast-paced environment.

- Ability to work independently as well as a good team player.

- Able to multi-task and prioritize work load

Benefits:

5-day work

Bank holidays

Medical insurance

Discretionary bonus and commission scheme are available

Interested candidate please click APPLY NOW to apply online or send your resume to this email: pszeto@ayasaglobo.sg

"All applications will be treated in strict confidence. Personal data provided in the applications will only be used for recruitment-related purposes. All information on non-shortlisted applicants will be destroyed after 6 months

Your Role

We are looking for a Call Centre Executive to provide administrative support for corporate and insurance patients.

What Will You Do

• Manage and provide administrative services such as assisting patients with their appointments and making arrangement pertaining to their medical treatments.
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

What Do We Want

• At least an O Level or equivalent.
• Have experience as a Cabin Crew.
• Good interpersonal and communication skills.
• 5 days work week.

Job Responsibilities

• Perform patient selection, patient counselling, appointment consolidation and referrals from hospitals to primary care partners
• Provide training and develop workflows for hospital departments to support them in the right-siting efforts
• Support the continuing care of patients in the community
• Facilitate the transition of patients from polyclinic to GP partners
• Enter data into database for tracking
• Engage patients for health promotion activities and participation in national initiatives as and when required
• Perform any duties as assigned by supervisors and HOD

Job Requirements

• Possess a Diploma / Degree (Preferably in Health or Social related)
• Able to multi-task and work independently and as a team
• Strong organisational, coordination, interpersonal and communication skills
• Able to respond to common inquiries or complaints from doctors, staff and patients
• Proficient in Microsoft Office

For interested candidates, please send your most recent and updated resume to andreatan@recruitexpress.com.sg

Subject heading: Assistant Care Coordinator

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Job Summary:

· Aid in reception tasks, registration, financial guidance, payment collection, and other administrative duties.

Responsibilities:

Patient Care Management

-Welcome and assist patients or visitors at the reception counter courteously.

-Complete patient registrations for both inpatient and outpatient cases, accurately collecting addresses, contact details, insurance information, and medical histories.

-Verify and update patient information during each visit while maintaining confidentiality.

-Respond promptly and courteously to phone calls and inquiries.

-Guide patients and visitors to examination rooms as needed.

-Schedule patient appointments and send reminder calls and SMS notifications.

-Inform patients about any delays or waiting times.

-Offer financial counseling to patients and their families.

-Collect payments for services provided.

-Close daily accounts and deposit cash.

-Maintain cleanliness and organization of the counter and patient waiting areas.

-Adhere strictly to infection control measures, exercising standard precautions and maintaining good hand hygiene.

-Provide guidance to both inpatients and outpatients on necessary procedure preparation.

-Assist in maintaining cleanliness and upkeep of the assigned work area within the imaging facility.

-Assist in transferring patients to and from the imaging facility.

Administrative Management

-Replenish patient brochures and office stationery.

-Perform clerical duties including filing, data reporting for statistics.

-Arrange for maintenance and repair work as needed.

-Take on additional duties as assigned by the operation manager or supervisors.

-Report any errors promptly to the supervisor.

Requirements:

-Minimum GCE 'N' Level qualification.

-Strong communication and interpersonal skills.

-Computer literacy.

-Preferably possess experience in a healthcare setting.

Closes: 16 April 2024 Classification: Administrative Services Officer Class 5 Salary: $89,114 - $94,120 plus superannuation Position No: LP6796 - 02H0H Directorate: Canberra Health Services Advertised (Gazettal date): 05 April 2024 Contact Officer: Marian Luke on marian.luke@act.gov.au or 6201 6215 What can we offer you:  City living without the traffic – click her to see why you should live in Canberra. Competitive pay rates and excellent working conditions. Salary Packaging with many options that provide full fringe benefits tax concessions. Flexible working conditions. 11.5% Superannuation. About the Hospital: North Canberra Hospital (formerly Calvary Public Hospital Bruce) and Clare Holland House are now run and operated by Canberra Health Services (CHS) This is a significant milestone as the ACT Government moves towards delivering a new billion-dollar hospital on Canberra’s Northside. The current North Canberra Hospital is a level 4 hospital that provides a range of acute and sub-acute services including community based care to the residents of…

Click here to view more detail / apply for Pastoral Care Practitioner - Administrative Service Officer 5 | Full-time Permanent

Your Role

We are looking for a Clinic Assistant to handle front desk and administrative duties at the clinic.

What Will You Do

• To serve as a Patient Service Associate at the clinic.
• To handle front desk related matters such as customer enquiries and cashiering.
• To provide administrative and logistical support to the clinic.
• To perform ad-hoc duties assigned by the supervisor.

What Do We Want

• At least an O Level or equivalent.
• At least 1 year of experience in related field.
• Good interpersonal and communication skills.

Your Role

We are looking for a Call Centre Executive to provide administrative support for corporate and insurance patients.

What Will You Do

• Manage and provide administrative services such as assisting patients with their appointments and making arrangement pertaining to their medical treatments.
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

What Do We Want

• At least an O Level or equivalent.
• Have experience as a Cabin Crew.
• Good interpersonal and communication skills.
• 5 days work week.

Customer Service Executive

Working Hour: Monday – Friday (9am – 6pm)
Salary range: $2,000 - $2,500
Location: Potong Pasir // Geylang Bahru

Job Descriptions:

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications:

• 1 to 2 years’ administrative or operational experience preferred

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Clinical Practice To ensure that all statutory requirements outlined in the IntraHealth personnel procedures and policies are personally adhered to. To be familiar with and conform to responsibilities under the Data Protection Act as identified by IntraHealth. To undertake duties as necessary, in line with the changing needs of the company. To participate in the annual appraisal and knowledge and skills framework profiling process. Any necessary training will be provided. Acts in a way that acknowledge individuals rights to make their own decision and recognise their responsibilities. Facilitates others to identify their current level of knowledge and skills, their learning needs and best practice. To support others in the development and application of knowledge and skills in practice Identify resource issues which affect learning, development and performance and alerts the appropriate managers. Communication Delivering a quality service The post-holder will strive to maintain quality within the Practice, and will: · Alert other team members to issues of quality and risk · Assess own performance and take accountability for own actions, either directly or under supervision · Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance · Work effectively with individuals in other agencies to meet patient’s needs · Effectively manage own time, workload and resources Overview Opening/closing premises. Preparing /organising rooms i.e. stock replenishment and ensuring an adequate supply of stationery is at hand for clinicians. Ensuring the reception area is tidy, safe and welcoming. Making appointments for health care professionals using the surgery premises. Dealing with External agencies – e.g. District Nurses, Health Visitors, secondary care, 3rd sector organisation and Primary Care Bodies. Greeting and directing patients on arrival and checking patients them into their appointments. Dealing with patient’s general/routine enquiries and requests. Answering telephones – receiving and forwarding messages. Making patient appointments and giving appointment cards. Registering new patients, temporary residents, emergency patients and those requiring immediate necessary treatment. Arranging appointments for medicals and other non-routine appointments. Ordering emergency ambulances and distribution of correct telephone number for routine ambulance bookings. Dealing with requests for home visits, taking accurate information and entering the information onto the medical system. Making and dealing telephone calls as required. Dealing with requests and handing out repeat medication prescriptions. Open and distribute internal & external Mail. Posting of letters and parcels. Taking specimen samples to collection point. Receive and action messages for internal and external members of staff Ensure information regarding any urgent or unresolved matters are passed to the appropriate person/line manager at the end of your working hours. Emptying pathology lab results bag. Date stamping results and appropriate filing of information. Filing of medical records, letters and test results. Ordering and sorting of the medical records and their maintenance (replacing worn out covers etc.) where necessary. Keeping all data on the medical system up-to-date. Recording and checking answering machine throughout the day. Entering patient information onto the computer in a timely and accurate manner. The handing out of letters, completed forms, completed passport applications, specimen bottles, self-certifications forms. Accepting requests for the completion of forms, e.g. hospital pre-admission drug check lists, private health insurance claim forms, passports, etc. (checking if there is a fee payable, informing the patient of the charge). Taking and receiving payments for services, e.g., insurance claims. Ensuring petty cash items are recorded on patient notes and entered correctly in the income or expenditure columns. Summarization of patient’s medical records on the medical system. Scanning documentation into the patients medical records. Utilising clerical and secretarial skills to ensure that letters/referrals/medical reports are undertaken in a timely manner (if required/applicable). Utilising Choose and Book (if required/applicable). Utilising ICE or other systems (if required/applicable). To assist with target led areas: QOF, KPI’s, DES, LES and NES etc. The handling of complaints in line with company procedure.