Total 91 Tax Manager job vacancies in Malaysia

Job Summary
We have a Retail Store Manager position available for inspirational business leaders to become our growing Joint Venture Partnership at our Helensvale Store.

Help drive the success of our store through hard work, professional skills, and deliver an excellent in store experience
Set roster Tuesday to Saturday
Receive 2 x free prescription eyewear per calendar year to keep you on trend!


Oscar Wylee is a leading optometry company with 140 stores located in Australia, New Zealand and Canada, employing 1000 worldwide. We are committed to delivering exceptional patient care along with providing an affordable, unique and fashionable product to all. We are an ambitious, solutions focused and energetic group passionate about making a positive difference to communities needing access to this important service. 

About the role
We are looking for a result driven, effective ... Click here to view more detail / apply for Store Manager

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As Assistant Manager at Miller & Carter - Manchester, you’ll bring your experience to the table, supporting the General Manager in leading your team to success. Through your passion and drive you will motivate your team to deliver excellent guest experience, mentoring each individual to be the best that they can be!

Join us at Miller and Carter, the home of the Steak Geeks. We take the bull by the horns. Picture perfect steaks, butchered, aged and cooked to perfection. We add a special touch to every occasion. If you fancy yourself as a steak geek, we want to hear from you.

All management employees are enrolled onto our unique and industry leading 3 day Steak School, and we are proud as the ONLY restaurant chain to be awarded ‘The Masters of Steak' accreditation.


WHAT’S IN IT FOR ME?

• Amazing progression opportunities! We believe in growing our own talent. Last year, we promoted over 150 Assistant Managers to General Managers.
• A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount across all off our brands for up to 5 friends and family.
• Discounts on gym memberships.
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS ASSISTANT MANAGER YOU’LL…

• Use your management experience to support the General Manager in the day to day running of the business, being the Duty Manager when they are not around.
• Use your communication skills to train and inspire your team to deliver food, drink, and service to be proud of.
• Be the role model and guide development within your team.
• Lead the team to deliver moments that WOW our guest, keeping them coming back.

Proud member of the Disability Confident employer scheme

We are the leading provider of fresh prepared food in the UK, and our presence in the US and China positions the Group well in these high-growth markets. We leverage our consumer insight and scale to provide innovative food that offers quality, choice, convenience, and freshness. Around 18,500 colleagues operate from 44 sites across our three markets supplying a portfolio of over 2,900 products across meals, pizza & bread, salads and desserts to leading grocery retailers in the UK and US, and international food brands in China.
Commercial Manager
- Key Customers Competitive salaryBonusPrivate HealthcareHighly competitive rewards package including Group PensionExcellent career progression prospects across the Bakkavor groupWe are the leading provider of fresh prepared food in the UK, with an international presence in the US and China. Our 19,000 employees operate from 39 locations, developing and producing innovative food for a wide variety of occasions and budgets. In the UK, we work with leading grocery retailers, focusing on their own label brands.We are seeking a Commercial Manager to join our Commercial team in Spalding. You will be working with our prestigious and strategic customers. You will be reporting to the Senior Commercial Manager and be responsible for analysing and interpreting data, creating strong category plans, providing reports, managing all internal interaction and being the key point of contact for the account.Role accountabilities:Develops internal working relationships across the functions to ensure commercial delivery.Co-ordinates and ensures all relevant input / output information is collated, processed, and reviewed with the relevant teams.Collates input information and key measures needed to complete financial proposals, planning & forecasting.Supports the principles of Category management by providing and evaluating key measures and insights. Ensures all commercial activity is robustly managed & communicated through the business.Responsible for the consolidation and issuing of all Commercial reporting linked to Categories or projects to ensure seamless information flow across the business.Supports the plan through provision of the right and timely insight, data, information processing etc to ensure Category or project delivery.You will be great at developing cross functional relationships, open to change and strive for continuous improvement.
#LI-VM1

As we are expanding our business to operate a new outlet, We are looking for a Restaurant Manager to lead all aspects of our business.

Our food is non halal and contains pork.

You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

As we are a lean operated organization, the restaurant manager may need to double down to assist in cooking and food preparation. Hence experience in operating and cooking a kitchen is a plus.

To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining area, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.

$80k - 100k Super 
On-site location based in Macquarie Park
Previous experience in Telco is preferred
Full time, Immediate start 
WOW Recruitment  is looking for an experienced Account Manager   for our client in Macquarie Park, specialising in Internet of Things (IoT) solutions and mobile communications. They collaborate with leading smart-living brands worldwide and top local Telco service providers to offer the best solutions to the market. You will be part of a talented team with an entrepreneurial mindset that challenges the status quo and works with valued partners across the globe.

Responsibilities:


Ensure seamless retail execution and POS compliance.
Develop and deliver engaging training sessions.
Provide dedicated support and manage customer accounts.
Maintain comprehensive product knowledge and translate complex information.
Collaborate closely with the Field Sales Team and other stakeholders to align retail strategies.
Maintain a comprehensive understanding of all products across brands including brands.
Requirements:


3
... Click here to view more detail / apply for Account Manager

Why You Should Join the Prospecta Team!
It is an incredibly exciting time at Prospecta Utilities, we are a growing utilities company, entering into projects that only 10 other companies are considering across the world! We are being showcased in Barcelona at the 2024 Mobile World Congress. These types of Private 5G mm Wave networks have not been done before, so why not be the person to come and manage the deployment of all enterprise networks delivered in Australia for Prospecta Utilities. You are a hands on and roll your sleeves up PM, who will pick up the tools when necessary and muck in to make sure that this happens!
Who Are Prospecta Utilities
Prospecta Utilities is a leading sustainable energy and private 5G networks company committed to being a catalyst for change in the world of advanced technology and driving the global transition to renewable ... Click here to view more detail / apply for Prospecta Technology Project Manager

Nutrition Warehouse is looking for a passionate Store Manager to lead our Brookvale Store! If you love helping people reach their health and fitness goals, we want to hear from you today.
 
LIFE AT NUTRITION WAREHOUSE
We are Nutrition Warehouse - Australias leading and largest health and sports supplement retailer, inspiring you to be BUILT FOR LIFE! We have over  110 stores nationwide  and we aren't slowing down.
 
At Nutrition Warehouse, we live by our five core values:  Deliver WOW ,  Enjoy the Journey ,  Stronger Everyday ,  Together We Grow , and  Give a Sh!t . We are committed to exceeding expectations, fostering continuous growth, building a supportive community, and caring deeply about the well-being of our customers. If you're passionate about these values and dedicated to making a positive impact, join us in our mission to inspiring 2 million people to ... Click here to view more detail / apply for Retail Store Manager ? Brookvale

Join us as a Recoveries Supplier Manager

• If you have a passion to design, run and deliver the digital banking of the future, this could be the role for you
• You’ll continually identify opportunities to digitise, improve and manage the customer journey to deliver increased value and an effortless customer experience
• This is your opportunity to support the delivery of all business performance and proposition activities, making sure our customer journey runs with true commercial focus

What you'll do

As a Recoveries Supplier Manager, you’ll manage a number of key external suppliers and partners who support our unsecured collections and recoveries function from debt collection agencies to outsource partners. You'll proactively manage the performance and relationship of our key suppliers, helping to restore our customers' financial health. You'll also manage risks, governance, assurance and oversights, collating results and presenting these to the relevant forums.

Day-to-day, you’ll be:

• Proactively managing supplier performance on metrics such as recovery rates, controls, outcomes and strategy effectiveness for unsecured recoveries
• Facilitating regular monthly and senior quarterly performance reviews including agenda, actions and minutes
• Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes
• Supporting the management of incidents effectively, and looking for opportunities to increase resilience within the customer journey
• Striving to deliver a world-class customer experience and placing the customer at the heart of all we do
• Supporting empowered decisions to deliver the prioritised digital journey backlog

The skills you'll need

You’ll be a subject matter expert in the recoveries product proposition and process design. Additionally, you’ll have knowledge of critical Agile capabilities and ways of working, as well as the ability to exercise change delivery, customer experience design, commercial management and analytics.

We’ll also expect:

• Experience managing performance and relationships of external suppliers in the collections and recoveries industry, using data, MI and insights to manage, drive and increase performance
• Experience building and maintaining relationships at a senior level both internally and externally
• Competency in creating business cases and presenting to internal stakeholders with the ability to adapt at different levels
• Knowledge and awareness of financial health and support, specifically collections and recoveries, processes, strategy and key KPIs
• Experience of driving and delivering innovative ideas through Agile ways of working, looking at harnessing digital and technological advances that truly benefit our customers
• The ability to identify and envision what the future of digital banking could look like
• A proven ability to adapt to quickly changing environments
• A talented communicator who can inspire and engage both customers and colleagues

About You
Do you want to be part of an established programme preventing and reversing the environmental impacts from historic mining operations?
Can you help us deliver exciting new water treatment projects, taking them from concept through to construction completion?
Do you want the opportunity to progress in a friendly motivated team delivering exciting projects that protect the water environment across the UK?
If so, read on......
You'll have

- Experience of project management
- Experience of managing consultants and contractors (preferably through the NEC suite of contracts).
- Excellent budget, programme & risk management skills
- Highly developed communication, interpersonal skills and self-motivation
- The ability to work with other teams to deliver projects
- Liaison, negotiation and presentation skills


We are particularly interested in hearing from people with some or all of the following:

- Experience of working in the water and waste water treatment or environmental sectors
- Experience of identifying and developing solutions for constrained and complex water remediation projects
- Experience of developing and delivering refurbishment of existing assets



About The Role
We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Role location: Mansfield/Hybrid
For more information about the role please refer to the attached job description.

Schedule:

Application closing date: 13th May 2024
Sifting date: 14th May 2024
Interviews: w/c 20th May 2024
(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)
Security:
Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.
We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

About The Coal Authority
Our benefits:

- A cutting-edge pension scheme with an impressive employer contribution rate of 28.97%.
- Experience our values-based recognition scheme that celebrates your contributions.
- Flexibility in working patterns, whether it's full-time, part-time, or compressed hours.
- Embrace flexible working arrangements tailored to your needs.
- Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays.
- Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility).
- Get support to further your professional qualifications and payment for one annual professional subscription.
- Access a free, confidential Employee Assistance Programme to support your well-being.
- Unlock exclusive employee discounts
- Ensure your well-being with an annual health check and receive £15 monthly towards well-being activities.
- Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.

Working with us:
We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.
With a genuine commitment to flexible working, we believe that work life balance is incredibly important.
Who we are:
Here at the Coal Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.
We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.
We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.
We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.
Equality, Diversity and Inclusion:
Here at TCA we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our colleagues, our customers and our communities. We are proud to be an inclusive employer. We are committed to developing a supportive, inclusive, caring and positive community. We encourage applications from people from different backgrounds, identities, cultures and beliefs. Diversity is vital to our success and innovation and is fundamental to our values of being trusted, inclusive and progressive.
As part of our commitment to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the minimum selection criteria who are disabled or from a minority ethnic community.
If you require any reasonable adjustments or alternative format application forms you can get in touch with us by contacting the team by email at recruitment@coal.gov.uk or by phone on 01623 637000.

Proud member of the Disability Confident employer scheme

This great company is a tech innovator, delivering quality SaaS products to address the fundamental business needs of clients in the marketing and communications industries. They combine AI technologies with human expertise to analyse data and create insights to understand what has impact on an organisation and their key audiences – from customers to stakeholders, politicians to influencers and the media.

Their evolving portfolio includes a market-leading media monitoring, intelligence and insights solution provider and the most advanced audience intelligence and social listening platform, which provides monitoring, insight, engagement and evaluation tools for politics, editorial and social media in one place.

They are an AIM-listed SaaS provider with over 1,000 employees across 10 countries. Our technology is used by 6,000 organisations every day, from global blue-chip enterprises and communications agencies to public sector organisations and not-for-profits.

Overview of the role

The role of an Account Executive is vital to maximising and developing our client portfolio. This role allows the post holder to develop their skills in account management and account development, in line with the company’s expectations.
Account Executives/Managers in the SMB team work with low to mid value accounts with a range of product specifications, however, most of your portfolio will be Journalist Enquiry Service subscribers. The primary goal for the account executive is customer satisfaction leading to renewal of their services and identifying opportunities to grow the client’s subscription with the other products in the our offering.
You will understand each of your client’s strategic and operational goals and objectives. You will advise clients on why they should be expanding their relationship and how further integration across our range of products can help them achieve their strategic communications objectives. Your understanding of the mechanics of each organisation will require you to engage and inspire internal stakeholders at all levels and you will be creative in driving people to action; this will be vital to successfully closing deals to meet revenue targets.
The role carries a pure retention target and an upsell target.

Key Responsibilities

- Responsible for renewing existing client subscriptions.
- Onboarding new Journalist Enquiry Service only clients. This involves building rapport, understanding the clients’ needs and objectives for the system, initial training on how the client can meet those objectives and making sure that the client knows all the relevant touchpoints for the duration of their contract.
- Dealing with day-to-day queries relating to product, contract and usability questions. If appropriate passing onto support/training/finance to get the issue resolved.
- Take control and ownership of your territory to strategically map and target these organisations (e.g. using client case studies, renewal data, Salesforce info, industry news/current affairs, targeted marketing campaigns etc).
- Rigorously record account and opportunity data in Salesforce for successful opportunity mapping to ensure consistency across the business and transparency in measuring KPIs and targets.
- Build relationships at all levels and be focused on delivering value throughout the life cycle of the customer journey.
- Effectively manage each client’s usage of their current system, ensure they derive maximum value from their subscription and use your product knowledge to determine the most natural upsell opportunities based on their usage.
- Use market knowledge to strategically position against competitors to become the only viable option.
- Analyse opportunities to understand threats or barriers with the ability to accurately forecast sales pipeline (RAG) to consistently perform in line with monthly, quarterly and annual targets.

Ideal candidate for the opportunity

- A self-starter; who is motivated and driven to succeed. Assertive with the natural confidence and tenacity to find and create needs for our services.
- Extremely organised and efficient, able to manage a range of responsibilities, tasks and projects simultaneously whilst ensuring that work is prioritised accordingly; with a primary focus on retention and associated revenue generation.
- Possesses a thirst for knowledge – takes ownership of understanding all aspects of our product and our competitors.
- Ability to use product and industry knowledge to question a prospect’s ‘status-quo’; confidently advise on communications strategy to sell more complex solutions, additional services and longer-term deals.
- Negotiating skills – demonstrable ability to understand an organisation’s decision-making unit and procurement processes to successfully drive next steps and influence the close date of opportunities.

Diversity
We know that innovation thrives in teams where diverse points of view come together to solve hard problems. As such, we are explicitly seeking individuals who will bring diverse life experience, diverse educational background, diverse culture, and diverse work experience. Please be prepared to share with us how your perspective will bring something unique and valuable to our team.

Salary & Benefits

Salary: £25,000 - £27,000 base DOE.

Benefits:

• Competitive holiday allowance
• Life Assurance
• Access to Dental Insurance (self-paid)
• Perkbox Rewards Scheme
• Company Pension Scheme
• Opt-in Private Healthcare (after successful completion of probation)
• Access to an in-house Wellness Manager for support with fitness, injury management, nutrition and meditation and, in the office, an in-house gym in which we run a range of wellbeing classes
• A friendly team and a range of soft benefits such as fruit and good coffee in the office, Cycle Scheme and company social activities.

TUI
Joining the TUI Retail Team as an Assistant Manager at our Kingston-Upon-Thames shop, you’ll coach and develop a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

ABOUT THE JOB


- Lead by example and role model company values to inspire your team whilst embracing change and rising to the challenges that this role brings
- You will support your line manager with developing your team to be pro-active, investigate and resolve every question or complaint, however if things don’t go quite right, you’ll be confident to step in and take ownership
- You’ll monitor and report on customer feedback and insight to support your Line Manager to spot trends and improve customer satisfaction and loyalty to grow our business
- Your personality and experience will assist you to guide, coach and develop your team to collaboratively reach high performance and standards
- Technology is evolving every day, so is TUI. By providing you with the best tools, you’ll build your knowledge to understand our customers and adapt your style to help answer questions from both customers and colleagues
- Drive your team to exceed company sales and service objectives, in Retail we call it ‘Smashing your Targets’

ABOUT YOU


- A proven passion for leading by example and delivering excellent customer service
- A confident and fun motivator with the drive to exceed targets and overcome challenges
- Skilled mentor to support your Line Manager with developing your team and retaining talent
- Develop a fair and inclusive management style that understands our people are our most valuable asset
- An organised individual who takes pride in their work and ownership of their development
- Confident to balance accounts, comply with company policies and procedures and jointly responsible for managing every aspect of the store
- Flexibility to work variable shift patterns each week which could include evenings & weekends in line with customer demand and shop opening times. Shift patterns are normally shared 4 weeks in advance

At St Austell Brewery, we take pride in being the largest wholesale distributor of beer, wines, spirits and soft drinks across the Southwest. Our teams engage with thousands of independent free trade pubs, clubs, hotels, restaurants and other licensed outlets offering each customer a personalised service and years of expertise.

We are seeking a passionate and driven Sales Development Manager to work with our new and existing customers across Dorset. They will help maximise the highest profitable sales through raising awareness of our diverse and exiting range of products.

About you:

• Experience working within a similar Sales focused role within FMCG/Drinks/Hospitality sectors
• Use insight to build commercially profitable new business and a quality customer base.
• Develop a platform for our own brand beers, tactically using support, POS, and promotions while growing volumes through your account base.
• Maintain regular reviews, journey plans and call rotas with your account base
• Excellent communication skills and an ability to develop strong customer relationships
• A keen eye for detail to ensure our customer database is maintained with the correct details
• A good working knowledge of business acumen, commercially aware of all deals, loans, delivery costs, and equipment arrangements within your area
• A passion for delivering sales and profit targets
• Confident presentation skills and the ability to influence
• Knowledge of all MS office packages
• Candidates must live within a commutable distance of Dorset

What we offer you in return:

• 25 days annual leave (plus 8 bank holidays)
• Competitive pension scheme
• Company car
• 30% discount on food & drink and 50% discount on accommodation
• Westfield Health Rewards
• Fantastic training & career development opportunities

Additional info:

Hours to suit the needs of the business.

St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.

Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won’t be accepted, nor the fees associated with them.

Proud member of the Disability Confident employer scheme

The key roles and responsibilities of the HR and Quality Manager are: (*please see the attached job description and person specification document for full details) Leading the operational management and administration of HR and quality across the organisation. Providing HR guidance and support to line managers. Managing and supporting an Administrator. Leading on health and safety and equality, diversity and inclusion for the organisation. Co-ordinating the review process of organisational policies and procedures. Leading and developing Derbyshire Mind's recruitment, induction and performance management processes. Ensuring that Derbyshire Mind's HR systems and processes are in line with employment law. Leading the delivery and development of staff and volunteer training. Co-ordinating Derbyshire Mind's Mind Quality Mark (MQM) review process. Managing Derbyshire Mind's office sites and facilities. Attending Board meetings and being an active member of the Governance Sub-Committee

Planning Manager - Sheffield – salary up to £45k (DOE) - Apply Today!

Centric Talent are currently recruiting for an experienced and talented warehouse Planning Manager for our client who are a leading end to end supply chain, global logistics and fulfilment business.

We are looking for an experienced planning manager who has a solid understanding of planning resources and forecasting trends and patterns in the warehouse to achieve maximum efficiency and productivity in site operations.

Planning Manager: Individual Requirements

You will be responsible for creating accurate short, medium, and long-term plans for the site and will be supported by the site General Manager and together ensure that the overall site planning is accurate and reflects real time data, including staffing, space and equipment planning, whilst providing commercial insight to the wider team.


- Creation of short, medium, and long-term plans based on customer volumes to provide the site with accurate information.
- Creating a daily productivity analysis and providing insights and recommendations on issues raised
- Checking and monitoring the accuracy of customer forecasts
- Creation of dashboards with plan/actual comparisons that show deviations in volumes and costs.
- Providing innovative and flexible solutions to ensure that the planned volumes meet customer requirements, and that the profitability of the site is maintained.
- Work with the General Manager to understand planning requirements and translate business objectives into a commercially viable workforce plan.



Planning Manager: Skills and experience required.


- Experience with planning models for peak demands advantageous.
- Excellent relationship building skills with internal teams.
- Experience working within a multi-site 3PL environment highly desirable.
- Advanced knowledge in the use of Excel, VBA and/or analytical SQL or comparable knowledge is essential
- Understanding of financial reporting and commercial awareness
- Experience with warehouse management systems.
- Exceptional analytical and problem-solving skills



Salary Information
Salary £35,000 - £45,000 (DOE)

Planning Manager: Working Hours
Monday to Thursday 8am – 4.15pm
Friday 8am – 5pm
40 hour per week

Employee Benefits

- 33 days per annum
- Holiday purchase scheme of up to 5 days per year
- Death in service x3 salary
- Pension: 5% paid by the colleague 3% by client
- Wellness programmes
- Free on-site parking
- Health Care Cash plan
- Career progression and development

Role: Account Manager (3PL)

Location: Sheffield

Salary: Circa £32,000 per annum

Hours: 40 hours, Monday-Thursday 8am – 5pm, Friday 8am – 4.15pm

Centric Talent are currently recruiting for an experienced and talented Account Manager for our client who are a leading end to end supply chain, global logistics and fulfilment business.

You’ll be supporting a newly acquired and prestigious customer account, therefore, previous experience of Account Managing within a 3PL environment would be highly desirable (but not essential).

You’ll be reporting into the Client Relationship Manager whilst actively communicating with your client daily, whether that is by email, Teams calls, or on/off site visits, so you will need a proven background of client facing experience. You will be working to handle and resolve queries that may arise, for example, stock not dispatched in time from the warehouse. You will be actively working with operations daily as well as the customer.

Key Responsibilities

- Customer expectations: To effectively manage all expectations in line with achievable operational service levels. Attend customer visits/meetings on and off-site including conference calls.
- Communication: Speak to all customers and refer any relevant customer intelligence to the Client Relations Manager. Identify and communicate any potential issues internally and be the customer representative onsite. Provide clear and concise processing instructions to internal departments.
- Analyse statistics and KPI’s: Creation of monthly reports detailing the KPI and SLA status.
- Transport: Liaise with Transport, 3rd party logistics providers and our customers to arrange and schedule all inbound/outbound deliveries.
- Processing Instructions: Responsible for updating Operations with clear and accurate processing instructions for all work completed on site
- Data Accuracy: Manage stock files and inbound/outbound reports to provide customers with accurate data and real-time stock updates
- Invoicing: Invoice all processes and materials accurately to an agreed schedule with each customer
- Create opportunities: Maximise growth opportunities in conjunction with the Client Relations Manager
- Support: Provide support to internal departments with any queries or issues relating to customers.
- Liaise effectively with planning team
- Continuous improvement: Identify opportunities to improve customer experience
- Stock Control: Maintain stock control and stock file integrity

Skills and knowledge

- Experience of 3PL Account Management (desirable)
- Previous experience within a customer / service facing role (min 2 years+)
- Strong negotiating skills
- Experience of warehouse processing, and preferable experience of WMS solutions
- Confident using IT systems
- Accuracy and eye for detail

Benefits

- Holidays:25 days per annum plus 8 days bank holidays
- Death in service x3 their salary
- Enhanced mat-pay full-pay for 6 months then standard from therefore after
- Pension: 5% paid by the colleague 3% by ASC
- Wellness programmes
- Free on-site parking
- Westfield Health Care Cashplan – allowing colleagues to save on everyday medical, dental & much more through a discounted plan accessible through a rewards gateway platform.
- Employee Assistance Programme giving colleagues access to a free 24/7 confidential helpline

If you feel you have the relevant experience, then we’d love to hear from you, apply today!