Total 4,618 Software Engineer job vacancies in Customer Service category in Malaysia

Primary Purpose:

Provide 24 by 7 IT Support for client machines, operating system, and software for MediaCorp users in the areas of:

· PC preparation, deployment and setup for Windows OS and MAC OS

· Software installations

· Printers and mobile devices support for enterprise services

· Problem diagnosis and resolution on computers and Enterprise services

· Documentation of processes procedure and best practice for knowledge sharing

· Asset Management - enroll issued assets and update returned assets in the Asset system and ensure user acknowledgement of the issued asset.

· Vendor coordination for computer servicing and deliveries

· End user training for new hires and on implemented services

· Responsible to consolidate, maintain and streamline organization knowledge management systems and processes.

· Ensure compliance of endpoints on patch management system. Coordinate with internal team to handle endpoint patch management utilizing Microsoft Intune or IBM Bigfix.

· Facilitate the Video conferencing needs used in organization, seeking to improve and increase user satisfaction to deliver an excellent user experience.

Job Requirements:

· Experience in providing remote and onsite support to end users across an enterprise environment and escalate issues quickly when appropriate

· Able to interact with users to troubleshoot issues and possess strong problem-solving skills to resolve complex technical issues

· Able to provide end user training and coordinate with vendor on hardware related issues

· Able to work under pressure and have effective time management and planning skills

· A confident, positive and outgoing person with natural enthusiasm and the ability to be assertive when required.

· Display good communication skills, both verbal and written.

· Fulfill any additional tasks assigned by the supervisor.

Technical skillset required:

1. Hardware troubleshooting and support for Microsoft Windows Client OS (Windows 10/11) x64 and MAC OS is a must.

2. Possess technical knowledge and experience with Microsoft technologies (Active Directory including Azure AD, MS365, Intune Endpoint Management, MS Teams and Sharepoint) and MS security technologies (MS Defender and Bitlocker)

3. PC deployments & setup

4. Software installation, configuration, and troubleshooting

5. Printers and mobile device support

6. Networking Troubleshooting (added Advantage).

7. IBM Bigfix (or equivalent MS SCCM) knowledge and experience in Operating System Deployment (OSD) creation & troubleshooting and experience in application/software packaging, application patching, create and query is an added advantage.

8. Experience in BMC Remedy ITSM ticketing system is an added advantage.

9. Jamf Pro MAC endpoint management tool experience is a plus

10. Capability to read and write technical documentation.

Working hours: Day shift : 8:30am to 6pm

Night shift : 2:30pm to 12am - Engineer will be rostered on night shift duty for 2 weeks or 10 days per month.

Standby Support: Rostered during after office hours for 1week every 2months, from 12 midnight to 8am next working day, weekends & public holidays. Weekly rotation among 7 engineers.

Location: Lilydale, Victoria, Australia

Job ID: R0046427

Date Posted: 2024-03-25

Company Name: HITACHI ENERGY AUSTRALIA PTY LTD

Profession (Job Category): Engineering & Science

Job Schedule:  Full time

Remote: No

Job Description:
Mission Statement:
Responsible for the implementation of the developed Battery Energy Storage Systems services including maintenance procedures / work instructions, plans and coordination with the engineering, field, customer and vendor personnel for BESS installations liasing with the project managers to ensure the project maintenance requirements around Safety, Quality, On time delivery, productivity and costs are managed within the budgets.

Your Responsibilities:

You will act as the technical lead responsible for the implementation of the Maintenance processes, work instructions etc on BESS installations liaising with the project managers and the engineering team.
You will coordinate with the HE GES HSE personnel to drive a Safety-first culture always when performing the installation, commissioning or services of the BESS projects at
... Click here to view more detail / apply for Field Service Engineer

Electrical/Mechanical Service Engineer | Candidates can be based in the Bristol, Gloucester, Swindon, Bath, and Somerset areas | 8am – 5pm Monday to Friday - you must be flexible due to the nature of the role | £30,000 - £40,000 pa

Are you ready to embark on an electrifying journey with a team that thrives on innovation and excellence?

Our client is offering an exceptional opportunity for a skilled Electrical/Mechanical Service Engineer to join their dynamic team in the Southwest and Southern England region.

Our client is at the forefront of vehicle wash and pressure wash engineering, delivering top-tier service with precision and passion. As they expand their operations, they're seeking a talented individual to join their team.

Prior experience in the field is advantageous, but not essential – as the employer is committed to providing full product training to the right candidate who demonstrates the drive and expertise to excel.

You will be welcomed into a culture where the owner is deeply involved and fosters a transparent rapport with engineers. They value individuals who are committed to their company's growth and reciprocate that dedication with rewarding opportunities.

Are you the right person for the job?

• Minimum of 5 years of experience is required for this senior-level position
• You should be a Qualified Mechanical Engineer, with at least a City and Guilds certification
• Preference will be given to candidates with a strong emphasis on mechanical skills rather than electrical expertise

What will your role look like?

As an Electrical/Mechanical Service Engineer, you'll be at the heart of our client’s operations, responsible for:

• Bringing Your Expertise: Utilise your solid background in Electrical/Mechanical Engineering, ideally backed by qualifications to C&G standard in electrical engineering
• Masterful Troubleshooting: Dive into fault-finding to the component level, ensuring that systems operate at peak performance
• Efficient Stock Management: Manage stock if required, ensuring smooth operations at the local storage facility
• Adaptability: Thrive in diverse environments, whether working independently or as part of a team
• Weathering the Elements: Outdoor work in all weather conditions
• Ready to Roll: Travel significant distances and occasionally stay overnight away from home to fulfil responsibilities
• Flexible Hours: Be prepared for occasional early starts and late finishes to meet commitments
• Visiting Head Office: Attend quarterly meetings at the head office in Derbyshire

What can you expect in return?

The company believes in recognising talent and dedication. You'll enjoy:

• Competitive Compensation: A competitive salary, reviewable upon completing the probationary period
• Comprehensive Support: Receive a company uniform, all necessary PPE equipment, and tools to ensure you have what you need to excel
• Career Progression: Advancement within the company, albeit limited by its size, largely depends on the efforts and abilities of each individual
• On-the-Go: Utilise a fully equipped company van, making every destination reachable with ease
• Company Ethos: Become part of a team where your can-do attitude and dedication are valued and encouraged
• Training: All H&S training and job-specific training will be provided
• Annual Leave: Starts on 20 days with the right to reserve 3 for the Christmas Shutdown. After 2 years, the annual leave increases to 23 days
• Fully expensed van with fuel card (not for private use)
• Uniform provided
• Easy access to the motorway and to get to clients

If your CV is successful, you will undergo a telephone interview, followed by a face-to-face interview.

This role comes with a 10-week probation period.

If you're a motivated Electrical/Mechanical Engineer seeking a fulfilling role with a company that's driving innovation and success, click “APPLY” now!

Your data will be handled in line with GDPR.

Refrigeration Service Engineer
North London
£42,000-£44,000

Are you a service focused Refrigeration Engineer looking for the opportunity to work upon local contracts across North London, Hertfordshire and surrounding areas whilst receiving further training and potential first year earnings well over £50,000?

You will be tasked with conducting service, maintenance and repair to a range of refrigeration systems such as cold rooms, walk in chillers as well as various air conditioning systems within distribution centres, hotels and restaurants.

As well as the various local contracts across the Southeast, the company also have an international presence and can offer the opportunity for Engineers to work upon high-security contracts across the Globe.

* £42,000-£44,000 (Dependant On Experience)
* Door To Door Paid Travel
* Company Van & Fuel Card
* Frequent & Optional Overtime
* Additional Manufacturer Training Offered
* Flexible Working Hours
* Specialist Tools Provided
* Call Out Rota
* Company Benefits Package

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Advertisement: Field Service Engineer

Join our team as a Field Service Engineer and play a crucial role in providing technical support to our customers. You'll work within defined parameters to make decisions, resolve issues, and ensure customer satisfaction.

Responsibilities:

• Provide technical direction and assistance to customers in operation, maintenance, repair, and installation of products.
• Interpret data and provide on-site technical instruction.
• Communicate effectively with Project and Field Service management regarding program status and customer issues.
• Conduct on-site guidance and training in proper operation, maintenance, and troubleshooting.
• Review reported malfunctions, analyze trends, and make recommendations.
• Act as a focal point for assigned accounts, ensuring customer objectives are met.
• Develop and maintain customer relationships, outlining and selling the value of company products and services.
• Coordinate internally and externally to execute value-generating plans.
• Ensure all customer Key Performance Indicators (KPIs) are met.
• Maintain high service standards to ensure customer satisfaction.

Requirements:

• Diploma or Degree in chemical, environmental engineering, chemistry, or equivalent experience.
• Experience in water treatment, water hygiene, or environmental health and safety is advantageous.
• Strong team player with leadership qualities.
• Excellent written and verbal communication skills.

Interested candidates may apply through the application system. We regret to inform only shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

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At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

Who you are?

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for!

About the job

Responsible to perform service work, such as troubleshooting, condition audits and maintenance work for customer’s fired boiler or waste heat recovery systems in shipyards, offshore and power plants all over the world. Service work also includes maintenance and testing of boilers and burners, as well as other steam system components, soot blowers, dampers, etc. Service Engineer also gives technical support for service project team and spare part sales.

Main Tasks:

• Customer focus, key stakeholder engagement, collaboration and communication for commissioning and service-related activities.
• Deep understanding of project specific requirements and process workflow for site commissioning execution, system operation and delivery.
• Detailed knowledge and execution of process, mechanical, electrical and controls completion in accordance with company and customer requirements.
• Create commissioning execution procedures and schedules for all process, mechanical, electrical and control automation tasks relating to Boilers & Gas systems.
• Deep knowledge of Boilers & Gas systems surrounding environment such as upstream / downstream, interface and dependent processes and systems across process, mechanical, electrical and controls.
• Ensure compliance with customer and project specifications as well as statutory regulations and classifications society related site activity.
• Supported by the project and engineering team, the commissioning & service engineer is responsible to communicate internally & externally and implement a plan for bringing the system to safe and operational handover to the client in accordance with project performance guarantees and classification society requirements.
• Daily internal and external reporting (face to face, verbally and/or written) of onsite activities and progress, detailing status in relation to project and commissioning schedules and constructively highlighting required actions and next steps.
• Customer focal point for service lifecycle of Boilers & Gas systems equipment including technical support, troubleshooting, callouts, system monitoring, health checks, training, surveys, spares and aftersales enquiries.
• Champion continuous improvement and actively seek innovation in our business.
• Ensure relevant documents, certifications and training are valid and up to date.

What you know?

• Bachelor’s degree in Mechanical or Electrical Engineering or equivalent.
• 10 years total experience out of which 5 years in a similar industry related position.
• Advanced/well-developed skills, knowledge and experience within the following disciplines is expected:
  Combustion, steam, heat transfer and fuel handling
  Instrumentation & controls
  Safety shutdown systems including PLC logic and HMI
  Mechanical, process and electrical engineering
  Rotating equipment such as fans & pumps
• Positive & investigative attitude
• Quick to adapt, interact and commit to action in providing customer satisfaction
• Good communication skills in English, written and spoken.
• Ability to travel extensively for prolonged durations with office-based time in-between assignments (100-150 days per year)
• Willingness to work in offshore environment

What is in it for you?

You get access to an international, open and friendly environment where we help each other to develop and create values for our customers, people and planet

You work in a company who values personal development and leadership

Your work will have a true impact on Alfa Laval’s future success

In Aperio Technology Solutions, our commitment to how we serve our customers and our breadth of experience and knowledge enables us to better secure customers’ environments, helping customers enhance their overall IT infrastructure, security, and support.

Job Highlights:

• Opportunities for enhanced learning.
• Competitive salary.
• Career Progression and Growth Opportunities.

Job Description

• Provide both on-site and remote technical assistance to end-users, diagnosis, and troubleshooting of technical problems.
• Deployment, maintenance, upgrading, and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain high user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
• IT asset management and other ad-hoc duties will be assigned as and when needed
• Knowledge of ITSM or ITIL will be an added advantage.

Job Requirements

• Good knowledge of Windows OS, AD, and Office 365, with basic IT network skillset.
• 2-3 years of relevant working experience, preferably from an SI environment
• Strong problem-solving skills and a positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Entry-level candidates are welcome to apply

Job Description

• Industry/ Organization Type: Manufacturing/Semi-conductor
• Position Title: Field Service Engineer
• Working Location: Kaki Bukit
• Working Hours: Monday – Friday, 8.30 am – 5 pm
• Salary Package: Up to $3000 + $500 Transportation Allowance + OT + Standby Allowance + VB
• Duration: Permanent

Key Responsibilities

• Install, service, support, upgrade, and maintain various types of equipment.
• Execute moderate to complex assignments including diagnosing and repairing equipment malfunctions and making necessary adjustments.
• Understand and apply knowledge of system parameters and interactions for process development and advanced electronic-mechanical troubleshooting.
• Collaborate with the team to achieve and maintain high levels of customer and company satisfaction.
• Offer direct, hands-on support for machinery at customer sites.
• Prepare and submit detailed technical reports post-service activities.
• Manage and use specific jigs effectively during service tasks.
• Assist senior engineers with advanced-level functions, like robot teaching and handling sub-units.
• Conduct ad-hoc delivery of equipment or parts as needed.

APPLY NOW!!!

• Minimum Diploma in Electronics/Electrical/Microelectronics Engineering, or related.
• Cleanroom working experience will be highly advantageous.
• Experience in machine set-up/installation/modification/servicing/troubleshooting/repair.
• Proficient in Microsoft Office.
• Comfortable with standing by/working after working hours.
• Comfortable with travelling occasionally.
• Inexperienced candidates are welcome to apply as training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66266 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Refrigeration Service Engineer
Hertfordshire & North London
£42,000-£44,000

A fantastic opportunity for a Refrigeration Engineer looking for service and maintenance work within some of the Southeast's most prestigious contracts while earning well over £50,000 in year one!

Our Client has well over 40 years industry experience and has well established commercial contracts and exciting upcoming projects within the Southeast. Additionally they have an international presence and can offer the opportunity for Engineers to lead in both Africa and Asia.

You will be responsible for servicing, maintaining and attending breakdowns of refrigeration systems within commercial sites such as factories, food distribution centres and hospitality sites across within North London, Hertfordshire and surrounding areas.

* £42,000-£44,000
* Door To Door Paid Travel
* Weekly Pay
* Unlimited Overtime
* Flexible Working Hours
* Opportunity To Work Abroad
* Specialist Tools Provided & Training
* Varied Progression Routes

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

If you have experience in corporate infrastructure support, that’s the icing on the cake. Our support team is a critical part of our huge and dynamic ecosystem, and we are looking for the best people out there. Join us to experience the complete grasp on designing, installing and maintaining our very own communications!

The Job:

• Research and identify solutions related to the software and hardware’s issues.
• Diagnose and troubleshoot technical issues such as account setup, network configuration,  etc.
• Document technical knowledge in the form of notes and manuals.
• To administer and maintain the company's servers & IT infrastructure.
• Oversee and maintain the company's corporate services such as phone system, email, domain name etc.
• Perform troubleshooting, backup, archiving, and disaster recovery.
• Install and upgrade computer software and network equipment.
• Assist in Asset Management.

The Person:

• Possesses at least Diploma / Degree holder in Information Technology, Computer Science, Computer Studies or equivalent. 
• At least 1 year of working experience as Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Have the ability to diagnose and troubleshoot basic technical issues.
• Possesses hands-on experience with Windows/Linux/Mac OS environments.
• Have a good understanding of computer systems, mobile devices and other tech products.
• Excellent problem-solving and communication skills.
• Positive, proactive and has a service-oriented attitude.

• Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
• Medical and Insurance Coverages - We have got you covered.
• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

Field Service Engineer

Leeds

£30,000 to £40,000 Salary DOE + Company Van + 25 Days Holiday (increasing to 30 with time served) + Bank Holidays + Profit Share Scheme + Full Training + Laptop + Mobile Phone

40 Hours per Week Monday to Friday (Plus On Call Rota for Saturdays and Bank Holidays)

Field Service Engineer required for an industry specialist in home access equipment technology. With a trading history of 10 years, this is a great opportunity to join a company who can offer ongoing training, both inhouse and externally. The successful candidate will be working on technology that both improves and enhances the independence of its users.

This role would suit an experienced field service engineer with a proven installation or repair focused background. You will need an understanding of relay switches, control systems and fault finding, but full product related training can be provided. Candidates will be working mainly in domestic property environments. You will also be confident using hand and power tools.

The successful candidate will be responsible for the installation, configuration, maintaining, repair and removal of environmental control systems and access control systems within the homes of NHS service users and private clients. You will typically cover properties within a 2-hour radius of Leeds, however, the company do operate on a nationwide basis so occasional further travel and stay away is required.

The role is Monday to Friday, with a requirement to be part of a Saturday or a bank holidayrota basis. However, this is very infrequent.

The Field Service Engineer Role:

· Installation, configuration, maintaining, repair and removal of environmental control systems and access control systems
· Working largely in domestic premises
· Provide training on equipment to users
· Prepare quotations and specification documentation
· Ensure work is carried out in a safe manner
· Full training on products available
· Typically working in a 2 hour radius of Leeds but occasional further travel required

The Field Service Candidate:

· Maintenance/repair/installation background
· Understanding of relay systems and control systems
· DIY and IT Skills
· Able to work independently and as part of a team

Job Description

• Industry/ Organization Type: Marine Equipment Wholesaler
• Position Title: Electrical Engineer/Service Engineer (Electrical)
• Working Location: Tuas West
• Working Hours: Monday – Friday, 8 am – 5.30 pm (One Saturday per month, 8 am – 12 pm)
• Salary Package: Up to $3,300 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Carry out testing and commissioning related to marine propulsion systems, power generation systems (Marine and Land), deck machinery, etc.
• Able to perform hands-on fault diagnosis, troubleshooting, and maintenance of marine systems/components in workshops and on-board vessels.
• Must be willing to perform hands-on work in mechanical repairs, installation, and removals.
• Able to read and understand engineering drawings (Electrical and pneumatic).
• Provide support to the project team on the implementation of new projects.
• Provide technical support to customers.

APPLY NOW!!!

• Minimum 2 years of related experience.
• Minimum Higher Nitec in Electrical Engineering, preferably Major in Power.
• Proficient in Microsoft Office.
• Candidates with experience in Electrical Control Systems are preferred.
• Comfortable with travelling (Anchorage/Local/Overseas) on short notice and at odd hours.
• Comfortable with working outdoors and onboard.
• Inexperienced candidates are welcome to apply, as training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65623 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Responsibilities:

• Provide technical support to customers regarding medical imaging systems.
• Diagnose and troubleshoot issues with medical imaging equipment.
• Collaborate with cross-functional teams to develop and implement solutions to customer problems.
• Create and maintain documentation, including troubleshooting guides and technical manuals.
• Provide training and guidance to customers on the operation and maintenance of medical imaging systems.
• Assist in the installation and configuration of medical imaging equipment.
• Ensure customer satisfaction and provide excellent customer service.

Requirements:

• Min Diploma in Mechanical / Electrical Engineering or its equivalent
• At least 1 year related working experience in Medical / Healthcare /Laboratory/Medical imaging product is a plus
• Able to commit standby and travel if required.

Interested candidates who wish to apply for the advertised position, please click on

the APPLY button below to send in your resume or send to julie@talenttradersg.com

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we

may collect, use or disclose your personal information for purpose in connection with the services

provided by us.

Responsibilities:

• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers.
• Troubleshoot and resolve end user application issues, maintain and update technical support documentation
• Handle asset management, maintain inventory and liaise with vendors
• Maintain and monitor office network infrastructure, IT security and antivirus tools
• Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports

Requirements:

• Minimum diploma in Computer Science, Information Technology, or a relevant field.
• At least 3 years of experience in a similar role.
• Proficiency in server operating systems and computer security concepts.
• Familiarity with Microsoft Operating Systems, Antivirus software, Cisco VPN, UPS, firewall systems, and basic networking principles.
• Strong communication skills to effectively convey technical information to non-technical individuals.
• Proficient in installing, configuring, and maintaining computers and associated hardware/software.
• Capable of identifying and resolving computer system malfunctions and operational issues.

R1552011

Peak Ocean EA License No. 18C9336

Purpose: The role is responsible for handling customer quality issues and continuous improvement activities of the Company products and processes. You are required to drive internal departments on quality-related issues to follow up on effective corrective/preventive actions. You will be liaising with the internal team to support QBR, RMA, IFR, MRB, FAI Review and approval with Supplier and customer, In-Process Audit, FA Launch, 8D, SDR, FPY, tracker processes, and communicate between customer and internal team on Quality related matters.

Key areas of responsibilities:

• Lead and drive customer quality CAB meetings to derive root causes and corrective and preventive actions based on 8D methodology
• Perform ad-hoc visits to customer sites to facilitate investigation and improvement proposal
• Develop, drive, and lead the improvement of manufacturing systems and processes to meet and exceed customer expectations
• Lead and drive company-wide continuous improvement projects with relevant Organizations
• Build and drive customer relationships to improve customer satisfaction
• Perform customer quality performance monitoring and reporting to internal management and customer
• Manage the first article process and submit the report to the customer for approval
• Lead cross-functional team to establish the outgoing inspection checklist for NPI to ensure that the product meets customer requirement
• Analyze customer quality performance to identify trends and improvement opportunities
• Perform manufacturing audit

Qualification & Experiences:

• Degree in Mechanical/Mechatronics/Electrical/Manufacturing Engineering discipline
• At least 5 years of working experience, 3 years in dealing with customer quality managers or direct customer facing, related to the manufacturing environment, preferably from the semiconductor, semiconductor equipment industry, electronics, or high-tech instrument industry
• Strong knowledge and practices in 8D, SPC, FMEA, 6-sigma methodology (Certified Black/Green Belt), and change management
• Good understanding of first-article inspection requirements and expectations
• Excellent leadership and effective communicator with all levels of associates and management
• Experienced in Minitab is an advantage
• Experienced QMS auditor