Total 3,087 Public Relations Manager job vacancies in D07 Golden Mile, Middle Road

Responsibilities:

• Closing gaps in specified partnership areas and strengthened current strategic alliances.
• Assess partners based on ESG criteria.
• Collaborate with the creative team for production requirements.
• Reaching out to and engaging production partners and freelancers
• Carry out negotiating expenses, scope, and deadlines mutually.
• Ensuring precise delivery, such as advertising submissions, coordinating press checks, and obtaining approvals
• Provide production recommendations to internal stakeholders.
• Manage finances accurately and sourcing for quotes.
• Processing invoices promptly and ensuring timely payments.

Requirements:

• At least 2 -3 years of relevant working experience in a creative environment or similar industry.
• Knowledge of Digital, Video, Printing, and Photography process.
• Familiarity with ESG and A.I. development is advantageous.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to gs1@talenttradersg.com

EA License No: 13C6305

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Guest Relations Executive with Conrad Hotels and Resorts is responsible for creating memorable guest experiences, by ensuring their satisfaction throughout their stay at the hotel, and making sure of the highest level of service and attention in the lobby.

What will I be doing?

As a Guest Relations Executive, you will serve on the Front Office team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Executive truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Be the brand ambassador of the hotel, providing a positive “first impression” while guests walk-in to the hotel.
• Deliver the highest quality and brand service standards to consistently meet and exceed Guest expectations.
• Anticipate guests needs, handle enquiries and complaints, promptly and efficiently.
• Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable HILTON and Conrad Singapore Orchard guidelines.
• Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up with TMs across department in the hotel.
• Ensuring self is well groomed at all time. Luxury in self-image and service delivery is to be applied at all time.
• Works with CRM systems to ensure that customer feedback is properly logged, monitored and addressed.
• Making sure SALT Score is always above target with Overall Experience meets MTD/YTD Target.
• To be able to empower one’s self to make bold and quick decisions that is aligned with meeting guests expectations across departments.
• Welcoming and greeting guests in the Lobby, ensuring Guests feels welcome and delivering the WOW service to every guests handled.
• Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service
• Involving in the Conrad Experience for guests celebrating moments with us.
• Investigate and resolve customer complaints in person, on the phone, and via mail.
• Going through Daily VIP Reports and ensuring VIPs are greeted and send off well. All information are to be shared with relevant department.
• Ensuring the lobby is kept clean all the time, guests are properly handled in queue and a smooth check in and check out process.
• To be aware of daily Events and its VIP Guests arrival.
• Serve your role and Team in an environmentally conscious manner
• Develop a close and harmonious working relationship with all the other departments in the hotel, while maintaining good communication with other hotel departments to assist with guests' needs.
• Have complete knowledge of Hilton hotel SOPs and local policies.
• Leverage on Artificial Intelligence (AI) / technology such as Kipsu, SALT and Synergy to proactively meet customers’ needs while shape culture and processes for innovation and continuous improvement
• Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, Food & Beverage outlets and the Executive Lounge.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice

What are we looking for?

A Guest Relations Executive serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 5 years of previous experience in customer service supervisory or similar level
• Calm, efficient, resourceful and organised
• Excellent interpersonal communication skills
• Excellent grooming standards
• A passion and commitment to delivering exceptional levels of Guest service
• Ability to listen and respond to demanding Guest needs
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Guest Relations or Front Office in a managerial role in a luxury hotel environment
• Multi-lingual
• A degree or diploma in Hotel Management or equivalent

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Guest Relations Executive

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Assist guests with check in and checkout, and other cashiering duties
• Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Comply with hotel and department policies and procedures at all times
• Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
• Attend daily briefings and relevant departmental meetings
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
• Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times
• Ensure cleanliness and appearance of Front Desk and related areas
• Establish awareness of the Hotels fire and emergency procedure
• Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
• Provide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
• Ensure strict compliance of the Credit Card Privacy – PCI, Cash Float SOP
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager

Qualifications:

• Minimum GCE ‘A’ level or equivalent, University degree preferred
• Minimum 2 years hotel front office experience
• Computer Knowledge, i.e. well versed with windows, internet explorer and word
• Technical knowledge in Front Office operations
• Basic supervisory skills, verbal and written skills, planning, decision making, training and development
• Read, write, speak English fluently
• Well groomed with leadership quality
• Able to work in a team, good interpersonal and communication skills
• Detail-oriented, organized and very flexible with working extended hours
• Energetic with positive attitude
• Able to work under pressure and independently

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

This position works under the direct supervision of the Public Affairs Officer (or PAO designee) and supervises Emerging Voices (EV) Coordinators.

Main Responsibilities:

• Is the leading locally employed staff (LE Staff) adviser for the Mission’s Public Diplomacy (PD) engagement with the EV audience sector: primarily youth, minorities, and others who are able to influence Singaporean attitudes toward the U.S. using new, often digital, communication networks rather than prominent protocol positions or established institutions.
• Plans, develops, coordinates, oversees, and evaluates impact of all PD activities, projects and initiatives to engage EV audience sectors.
• Tracks trends in emerging networks through direct engagement, research, polling and statistical analysis and analytics.
• Designs and recommends PD strategies to connect with EV audience sectors to promote understanding of and support for U.S. policy and dispel inaccurate perceptions.
• Directly supervises three (3) staff (Experiential Learning Coordinator, Education Outreach Coordinator, and Exchanges and Alumni Coordinator).

Requirements:
All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item in their application. Failure to do so may result in a determination that the applicant is not qualified.

• A university degree in Communications, International Affairs, American or Intercultural Studies, Marketing, or local equivalent, AND minimum of four (4) years of progressively responsible experience in a multilingual, multicultural, or multinational work environment with marketing, public relations, communication, or education duties as a significant part of the job is required. Experience with audience or market analysis and managing social media accounts is required. Plus, at least one (1) year of supervisory experience is required.

OR

• At least two (2) years of college or university studies in any field or other equivalent post-secondary education, AND minimum of six (6) years of progressively responsible experience in a multilingual, multicultural, or multinational work environment with marketing, public relations, communication, or education duties as a significant part of the job is required. Experience with audience or market analysis and managing social media accounts is required. Plus, at least one (1) year of supervisory experience is required.
• Must have excellent written and oral English communication skills, including public speaking, interviewing for evaluation purposes, and writing reports and material for publication.
• Must have strong analytic skills and the ability to conceptualize how best to use PD tools to move host-country attitudes in positive ways.
• Must have excellent customer relations, interpersonal, and cross-cultural communication skills and be able to identify and engage key figures critical to shaping local public opinion.
• Strong project management skills are required, including the ability to develop and oversee project budgets and to organize, run, and present projects such as workshops, seminars, digital video conferences, panel discussions, lectures, and camps.
• The ability to use social media and mobile platforms, photo and video sharing sites, podcast creation tools, and basic photo and video skills are required.

Additional job details can be requested by emailing USEmbSingaporeHR@state.gov

Please note:

• Emailed applications and resumes are no longer accepted.
• To maintain an open and fair recruitment process, the U.S. Embassy only accepts applications that are completed in full and submitted via the Electronic Recruitment Application (ERA) website: https://erajobs.state.gov/dos-era/sgp/vacancysearch/searchVacancies.hms
• To apply for the above position: Please complete the on-line ERA form and upload any supporting documents (including educational certificates and/or transcripts related to the position requirements state above) using this site https://erajobs.state.gov/dos-era/sgp/vacancysearch/searchVacancies.hms by May 5, 2024.
• Only shortlisted candidates will be notified. Thank you for your interest in U.S. Embassy Singapore.

About the Company:

Bondee is a new virtual world that simulates living with friends. Bondee is developed by Metadream, a tech startup based in Singapore.

Position Description:

This position leads the PR team and works closely with the executive leadership team to build our brand and integrated communications strategy. Extensive experience is required in managing public relations, media relations, corporate reputation, crisis communications, and leading geographically dispersed teams. This position will act as a trusted advisor to the executive leadership team and will work cross-functionally to support business leaders in delivering impact. Success will require passion for the work, innovative thinking, strong attention to detail, ability to collaborate across functions and influence stakeholders, and excellent communication skills.

Specific Responsibilities Include:
•Work closely with company executives, key internal stakeholders across a matrixed organization, community partners, and agency consultants to maintain and strengthen Bondee’s brand and reputation through increased visibility, reinforcing company values, and driving positive community impact.
•Identify challenges and emerging issues facing the organization. Work with leadership team and staff to develop internal and external communications activities and solutions, and define and execute appropriate strategies.
•Work closely with legal and government relations teams on potential crisis management.
•Serve as a trusted advisor and communication counselor to Bondee’s leadership team.
•Translate company strategic priorities, business objectives, and functional area initiatives into communication strategies – and effectively communicate and sell these strategies across the organization.
•Oversee integrated, proactive PR campaigns including press relations, product launches, corporate partnerships, social impact programs, crisis communications plans, press event management, and brand/market leaders’ speaking engagements.

Education, Experience & Skills:
•10 to 15+ years of relevant professional experience in marketing, communications or related functions, demonstrating progressive career growth and a track record of performance.
•Crisis communication experience is essential.
•Experience in APAC region is essential.

Job Description:

• Assist in day to day AP activities
• Processing invoices and updates entries into SAP
• Assist in month-end closing and GST input
• Support finance phone calls
• Prepare documents for creation vendor master data
• Assist in ad-hoc finance duties assigned

Requirement:

• Minimum Diploma in Finance, Accounting or equivalent certificates

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

Responsibilities:

· Ensure the smooth running of the Club.

· Carry out marketing and sales initiative and training of junior staff.

· Closing of sales and conducting of Club tours.

· Assist in ensuring all membership administration is done as per SOPs.

· Assist in handling all feedback, complaints, and enquiries.

· Inform members of news, events, and promotions.

· Planning and organizing of events and activities for members.

· Ad hoc projects and duties assigned by Club Manager.

Requirements:

· Diploma or GCE ‘O’ or ‘N’ Level.

· No experience required. Fresh graduates and entry level are welcome to apply.

· Demonstrate proficiency in Microsoft Office.

· Strong interpersonal and organizational skills.

· Strong verbal and written communication skills.

· Working hours - 1:15pm to 10pm, able to commit on weekends & public holidays. (occasionally required to work morning shift)

· Fully COVID-19 vaccinated.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Lead for the OAR Cluster #3 team
  • Overall responsibility for all alumni-related efforts directly or closely related to the schools and colleges assigned to the team.
  • This includes all alumni-related efforts for both undergraduate and postgraduate programmes.
• Managing Alumni Chapters, Groups and Communities
  • Engage alumni through building and deepening relationships with local and overseas alumni groups (i.e overseas chapters, local school alumni chapters, programme-based and affinity-based alumni groups).
  • Provide direction and guidance to alumni groups and chapters on their initiatives, budget, succession plans and other alumni matters.
  • Planning and executing OAR's Student Alumni Engagement Pathway strategies within the key primary accounts.
  • Encourage alumni-driven initiatives and activities.
  • Form online alumni communities and implement digital engagement strategies.
• Volunteer Management
  • Revamp and lead OAR's Student-Alumni engagement pathway strategies through three mentoring tracks under SMU Alumni Mentoring Programmes.
  • Engage alumni and manage alumni volunteers and leaders of local and overseas alumni groups, and provide necessary support aligned with OAR's larger volunteer engagement strategy.
  • Manage the alumni and alumni groups database and update contacts and details of all volunteers as necessary.
  • Work as a team member in OAR to support department-wide events for volunteers.
• Event Management
  • Lead a work group or function independently to curate programmes and manage OAR events as required.
  • When required, conduct surveys to identify the diverse needs of alumni and improve programme offerings.
  • Measure the success of events and programmes.
• Partnership Development
  • Collaborate with SMU Colleges, Schools and Offices to engage alumni and manage alumni activities, events and programmes including Homecoming and Patron's Day.
  • Work with colleagues in different Colleges, Schools and Offices as strategic partners in alumni engagement.
  • Manage collaborative initiatives with industry and external partners.

QUALIFICATIONS

• Bachelor or Master Degree with at least 10 years of working experience, preferably in higher education sector and relationship management with at least 3 years in a managerial role.
• Proven track record in the higher education sector for planning, executing and improving community interaction and building. Knowledge of alumni relations will be an advantage.
• Detail-oriented with strong project management, good administration and organisational skills. Event-organising experience would be a plus.
• Demonstrate professionalism in conduct and speech. Able to lead and manage a team, thrive in a fast-paced environment.
• Able to think critically, strategically and develop plans; and implement these plans to achieve strategic outcomes.
• Effectively bilingual with excellent interpersonal, presentation and communication skills (both written and verbal).
• Mature and able to build and maintain relationships with alumni, industry partners and stakeholders.
• Knowledge of and adept at using technology, social media and database tools.
• Able to work independently and collaboratively and on occasion, outside regular work hours including overseas travel.
• Possess high levels of motivation and energy, an innovative mindset and a positive outlook.
• A dynamic team player who can multi-task and work under tight timelines.

OTHER INFORMATION

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University

Coordinator

• Perform screening activities according to protocol eligibility criteria and assist in recruitment.
• Assist investigator in explaining study objectives and procedures to potential participants.
• Verify eligibility of participants before recruitment.
• Assist to obtain written consent from each study participant prior to participation in the study.
• Schedule study visits and ensure visit schedules are adhered to.
• Create source documents and any other research documents required for the successful conduct of a clinical research study or trial.
• Manage data collection in an accurate and timely manner.
• Monitor and report all adverse/ unanticipated events, abnormal results, and protocol deviations or non-compliance.
• Manage budget.
• Assist PI in preparation of study-related presentations/materials.
• Participate in the evaluation of research results where required.

Requirement

• Diploma/ Bachelor's Degree in Health Management / Nursing or equivalent

Assistant

• Conduct literature search and write up of research findings.
• Perform data collation, data cleaning, data analysis.
• Develop publication and communication plans, posters and slides for presentations as well as drafting abstracts and manuscripts for publication.

Requirement

• Bachelor's Degree in Psychology / Life Science / Public Health / Nursing or equivalent

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JobStudio Pte Ltd

EA License No: 10C4754

EA Personnel: Pearly Poh

EA Personnel Reg No: R2089904

Job Descriptions

Position Overview:

The Office-Based Reservation Agent / Guest Relations Executive at Garibaldi Italian Restaurant & Bar is a pivotal role that involves managing reservations, handling event inquiries, maintaining relationships with third-party reservation partners, overseeing catering requests, responding to emails, and supporting various marketing and financial partnerships alongside the Marketing Manager and General Manager. This role is crucial to ensuring that our guests have a seamless and memorable experience when dining at our restaurant.

Key Responsibilities

1)Reservations Management:

• Handle reservation inquiries via phone, email, and online channels.
• Ensure accurate and up-to-date reservation records.
• Work closely with the restaurant team to optimize seating and table allocation.

2)Event Inquiries:

• Respond to inquiries related to private events, parties, and special occasions.
• Coordinate event bookings, including menu selection, seating arrangements, in house site views and special requests.

3)Catering Services:

• Manage catering inquiries and orders for off-site events.
• Ensure the timely and accurate delivery of catering services, meeting the client's expectations and ensuring proper internal communication with operations.

4)Third-Party Reservation Partners:

• Foster and maintain strong relationships with third-party reservation platforms such as Chope, Quandoo and Dining City.
• Collaborate with partners to maximize restaurant reservations and visibility.

5）Email Correspondence:

• Respond promptly and professionally to email inquiries from guests and potential customers.
• Provide detailed information about the restaurant's offerings, menus, and special promotions.

6) Marketing and Financial Partners:

• Collaborate with marketing partners to promote the restaurant's offerings and events via the support of privileged partnerships.
• Assist with financial partnership activities, including payment processing and invoicing together with Finance Department.

Job Requirements

• 2 years of related experience
• Previous experience in a reservation, guest relations, or customer service role is preferred.
• Exceptional communication and interpersonal skills.
• Proficiency in using reservation management software.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Knowledge of the restaurant industry, especially Italian cuisine, is a plus.

Working hours

• 5 days work/ week

Job Description:

• Attend to patients' enquiries and provide information.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents
• Assist patient with registration, billing, collection of payment and appointment scheduling.
• Assist in administrative duties
• Any ad hoc duties as per assigned

Requirement:

• Minimum GCE O Levels

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

• can work on publick holidays
• can work on shifts/change of shifts
• can work and stand for long hours
• at least 10 years experiences of management
• have relevant certificates/diploma
• 
  
• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
• Generating reports and presenting information to upper-level managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties to ensure the overall health and success of the business.

Job Description

• Supervise daily shop operations, retail sales, inventory controls, and other relevant duties
• Supervise and guide team towards maximum performance and service standards
• Ensure high levels of customer satisfaction through excellent sales service
• Experienced in beauty industry with proven strong record of sales
• Able to achieve outlet monthly sales target set by Management
• Deal with feedbacks and complaints from customers to maintain the outlet’s reputation
• Manpower scheduling for staff.
• Submit daily sales and revenue reports to Management
• Plan and oversee in-store promotional events or display
• Ensure the store fulfils all legal health and safety requirements

Requirements:

• Minimum 2 years of experience.
• Salary range $3500-$5500

Position: Manager/Senior Manager, Singapore

Overview:

As a Manager (or Senior Manager), you will be an indispensable part of our client services team, leading the day to day functions of various client accounts and working with the team in developing and executing communications strategies and plans for our clients.

We are looking for passionate and creative individuals who have experience in the communications industry, and want to work on their craft to help brands and clients navigate the complex world we live in today.

Responsibilities:

Supporting the team to build the Vero business in Singapore and across ASEAN. This includes leading client work, client counsel, new business development – and, in general, ensuring clients and stakeholders are satisfied with Vero’s work.

Client and account management

• Serve as primary point of contact for clients, ensuring timely responses to requests and maintaining professional, positive relationships to foster trust and confidence in the agency’s abilities.
• Advise industry-leading brands, in the realms of sustainability, technology, FMCG, and corporate companies’ strategic communications.
• Build, nurture, and grow client relationships, serving as a trusted resource and advisor.
• Lead and manage multiple integrated communications programs, with the support of senior counsel and junior team members.
• Lead the development of communications strategies for client brands and projects; and translate these strategies into tactical, executional plans, with the support of senior counsel and junior team members.
• Lead the production of high-quality, client-ready deliverables, including but not limited to communications proposals, strategies, and tactical plans, media and influencer relation plans and related content (press releases, feature articles, whitepapers, playbooks, reports, social media posts etc.) with the support of senior counsel and junior team members.
• These include research analysis, PR strategy and execution, media relations, social media and content development and influencer management etc.
• Keep apprised of clients’ brands/products/services and industry developments – understanding key issues facing the client’s industries, and trends.

Business development

• Support Vero’s reputation in Singapore with existing and new client relationships.
• Support new business development, including taking client briefs, challenging them, and developing them into inspiring and informative internal briefs, keeping abreast of new trends and developments, and sharing those with the rest of the team and company regularly.
• Turn ideas into well-rounded, strategically sound, deliverable plans, collaborating with others in the team to encompass audience insights, trend analysis, marketing/media executions, timings, and budgets.
• Support new business pitching process, and ensure timelines and deadlines are met.

Criteria:

• 4 to 7 years of working experience in an agency environment or similar
• Experience (and/or passion) in sustainability is a bonus
• Highly motivated, flexible, reliable, honest, and able to work under pressure
• Structured, detail-oriented, responsible, and independent
• Proven experience in a communications function/role: You are a creative problem-solver, you know how to surround yourself with critical resources and research approaches (on and offline), and you can apply these approaches to uncover breakthrough insights to support our client work
• Experience in leading campaign development, execution and measurement
• Possess in depth media relations in Singapore and the region
• Understanding and hands-on experience in strategising and managing various digital and social media platforms
• Excellent writing skills
• Comfortable working in a dynamic, multicultural environment

**This is a hybrid role, with some travel required. You will be reporting to Vero's Managing Director in Singapore.

Working at Vero:

You will be a member of a multicultural team of communication specialists spread across the region and brought together by their love for creative and efficient strategies and positive conversations. We pride ourselves in creating workplaces that feel like home, informal, and intensely stimulating.

Other Benefits:

• Unlimited Leave: Your allocated holiday time at Vero will be unlimited. We trust our people to use good judgment when given guidelines for making decisions about taking a holiday, and we know that our teams work better when they can rest and take a proper break from work. Our goal is that every one takes an average of 15 days (minimum!) per person a year.

• Annual Bonus: An “enhanced 13th month” through which you will receive an annual extra sum of money equal to your salary (pro-rated) in the preceding month plus a fraction of yearly company benefits. The year-end bonus is determined by the Company and at its sole discretion.

• Flexible Office: All our employees can choose where they want to work on any given day, whether from the office, from home, from a coffee shop, or a yacht in the Pacific Ocean.

• Working days: Monday to Friday, 9:00 am to 6:00 pm (including 1 hour of lunch break). This may be flexible depending on workload and client needs.

• International Travel: We push our teams to travel for events/client work as much as possible. On any given year (non-pandemic), manager-level team members can visit some of our other offices, attend industry events, and follow their clients if they handle regional projects.

• Wellness day off: One paid day per quarter for you to take time off, unplug, and treat yourself with something nice.

• Thought Leadership and training: We sponsor team members with training tools and resources, both internal and external, and we even incentivise employees to complete classes. Details of training programs and incentives will be shared upon your onboarding. This includes training and development investments organised by the company and specialised programs that our executives may come across and feel are needed for their development. For example, this could be a programme organised by a group such as PR WEEK PRCA or a training programme focusing on general business. Across the Vero group, we are seeking new and better ways to help people develop careers.

• Medical and Wellness Budget: We will provide an allowance of SGD 1,000 per person per year for any medical, dental or mental health consultations that you might want or need.

About Vero

Vero is an award-winning communications consultancy advising some of the world’s leading brands, corporations, and non-profit organizations across Southeast Asia and designs integrated marketing and communications strategies that resonate in the region’s digital ecosystems and fast-growing economies.

Vero is based in Indonesia, the Philippines, Singapore, Thailand, and Vietnam and maintains a partnership in Myanmar. With a diverse team of over 200 professionals specializing in PR, social media, digital marketing, influence, data-powered consumer research, media buying, and creative services, Vero offers comprehensive solutions for businesses looking to grow their brand presence in Southeast Asia. In 2022, Vero’s commitment to fostering a positive and empowering work culture was recognized as the Best Independent Agency to work for in APAC at the PRovoke Media Awards. In 2023, Vero enters PRovoke Media’s Global Top 250 PR Agency Ranking as Southeast Asia's second-largest independent firm.

Additionally, Vero’s campaigns and services have also been recognized, winning Marketing Interactive’s Gold Award for Best Health and Pharmaceutical campaign, PR Awards Asia’s Best Use of Digital (COVID-19), SABRE Awards Best Influencer Programs Endorsements, and the 2023 Travel & Lifestyle Award from PRCA APAC. Vero has a distinctive approach to earned media, putting digital technology at the core of its business and championing stories of progress. In 2021, Vero was named Southeast Asia’s Agency of the Year by PRovoke.

Vero regularly produces research papers examining relationships between brands and audiences, digital trends, and emerging cultural impact. Vero produces playbooks for brands on topics such as, but not limited to, food and health in Southeast Asia, management of disinformation threats, and the media ecosystem of esports.

Job Description & Requirements

You are responsible for the business performance of the restaurant, as well as maintaining high standards of food, service, and health and safety.

Take responsibility for the business performance of the restaurant
Plan and analyse restaurant sales levels and profitability
Prepare reports at the end of the shift/week
Create and execute plans for staff development
Accountable for labour and F&B costing matters, including inventory control and conducting bi-monthly stock
Handle staff disciplinary issues, conducting performance reviews and confirmation of staff
Provide effective leadership to the F&B team to ensure targets are met
Constantly review, evaluate operations/procedures and suggest improvements to the management
Coordinate the entire operations of the restaurant during scheduled shifts
Perform banking duties
Maintain high standards of quality control, hygiene, and health and safety
Ensure strict compliance by all service and kitchen staff to Company’s standard operating procedures
Any other appropriate duties and responsibilities as assigned
Requirements:

Strong command of both Mandarin & English in order to communicate and introduce menu items to customers
Excellent organizational skills , interpersonal & communication skills
Strong public relations skills
Ability to thrive in a challenging environment
Strong leader & team player
Capable of delivering profits, costs control and building of customer loyalty