Total 13 Operations Supervisor job vacancies in Customer Service category in Johor Bahru JHR

As a Patient Services Associate, Service Operations, you will have the opportunity to deliver administrative and clinical services critical for enhancing patient experience, and contribute towards creating a seamless care journey for patients in SNEC.

Job Description

Registration/ Appointment/ Payment Services

- Perform patient registration, appointment scheduling, billing and payment collection.

- Explain payment schemes and charges to patients.

- Provide information on the various clinical services offered by the Centre and attend to inquiries from patients and members of the public.

- Perform counter-closing tasks in accordance with standard procedures at the end of business day.

Clinical Services

- Provide assistance to patients during eye examination and perform basic patient care activities and services, such as performing eye evaluation tests, eye drops instillation and rendering of basic eye care advice to patients/ family.

- Prepare necessary clinical documents for clinic sessions and conduct daily equipment/ instruments inventory checks in the assigned work area to ensure that equipment is ready for use at all times.

Financial Counselling Services

- Perform scheduling of pre-operative assessment and surgery appointments.

- Provide pre-surgery financial counselling to patients and/ or caregivers.

- Provide general pre-surgery preparation advice to patients and/ or caregivers.

- Attend to and facilitate patient enquiry/ requests.

Others

- Assist in the preparation/ generation of clinic reports and liaise with medical staff and internal departments for clarification on patient matters, if necessary.

- Participate in work improvement discussions and contribute ideas/ suggestions to improve processes and workflows.

- Any other duties assigned.

Job Requirements

- Candidate must possess at least diploma or equivalent and preferably with 1 year of customer service experience.

- Demonstrate good communication and interpersonal skills with patients, caregivers and colleagues.

- Comply with SNEC service standards.

- Possess growth mindset and development aspiration to attain full PSA skill-sets.

- Demonstrate good situational handling skills when attending to patients

- Meticulous and possess good teamwork and organisation skills

- Able to thrive in fast-paced environment and adapt well to internal and external changes

- Flexible to be deployed to SNEC branches and affiliated clinics besides Main Centre, based on operational requirements.

- Available to work on Saturday.

We are looking for Waiter Supervisor to join our passionate and vibrant team.

Our aim is to provide a conducive and friendly environment for our Guests to dine in, fulfil or exceed our Guest’s expectations to the best of our abilities and working together as a Team, to achieve it.

• Candidates with previous experience will be advantageous.
• Training and uniforms will be provided.
• Customer service, self-driven, outgoing personality, good communication skills and willingness to learn.
• Interest in Food and Beverages.
• Friendly & enjoyable working environment.

Responsibilities:

• Person in charge for services
• Day to day operations.
• Taking reservations.
• Greeting Guests.
• Taking food orders.
• Preparation of Beverages.
• Serving.
• Operating POS system.
• Collecting and processing payments.

Looking forward to welcome you to be part of our Team.

Job Responsibilities

• Providing assistance in answering inquiries and resolving issues (through the carpark intercom calls)
• Assigning feedback and complaints to Mobile Parking Wardens and Site Managers
• Monitoring the car park systems, ensuring their functionality and escalating issues to the Site Manager
• Providing assistance in generating and compilating of reports
• Assisting in season parking matters and administrative duties
• Assisting in any ad-hoc assigned duties

Job Requirement

• Possess GCE 'N' / 'O' Level and above
• Minimum 1 year of customer service experience in a fast pace working environment

Benefits

• AWS
• VBS
• Paid Sick Leave
• Training Provided

#Open to Fresh Graduates

#Establised Company

#Friendly Environment

#Female Environment

You will oversee, implement and evaluate Environmental Services related programmes to provide a safe, clean and comfortable environment in the hospital for our patients, public and staff. This includes collaborating with Service Partners to monitor performance measures to meet the service standards and compliance with legal requirements. You will liaise and coordinate work activities with users and service partners to ensure smooth delivery with minimum work disruptions and high user satisfaction. You shall also track and monitor department’s work plans timely and compile statistics on the Environmental Services activities for management’s decision.

Requirements

• Bachelor’s Degree in any discipline, preferably with at least 2 years’ relevant working experience in a Healthcare or Hospitality environment
• Possess good communication, interpersonal and adaptability skills
• Highly independent, meticulous and analytical

RESPONSIBILITIES

• Conduct phototaking and evaluation of cars by identifying problems with diagnostic tools both onsite and offsite.

• Perform troubleshooting and functional checks of vehicles.

• Explaining problems of the vehicle to both customers as well as internal colleagues (eg. Customer Service Officer)
• Conduct test drive of vehicle to detect if there is fault or issues.
• Have good understanding of all types of vehicles – knowing what the potential problems are, how to identify the root cause and the estimated cost of rectifications.
• Guide customers through the procedures of selling their cars.
• Liaise with customers and car dealers for document checks and follow-ups.
• Handle documentation and other administrative duties (eg. Uploading of vehicle postings).
• Establish good rapport with customers and dealers.
• Any other ad-hoc tasks as assigned by Reporting Officer.

REQUIREMENTS

• Possessed a valid Class 3 driving license.

• GCE ‘N’ Level/’O’ Level/Nitec/Diploma.

• Minimum 1 year of hands-on experience in automotive garage industry preferred.

• Good knowledge in diagnostic software.

• Good understanding of different vehicle types as we deal with a wide range of cars.

• Able to identify potential car faults.
• Team player, proactive and willing to learn.

OTHER INFORMATION

· 13 Month + Performance Bonus

· Location @ Leng Kee

· 5 Day Work Week: 4 Weekdays + 1 Weekend

· Working Hours: 9am - 6pm / 10am – 7pm

Job Responsibilities

• Providing assistance in answering inquiries and resolving issues (through the carpark intercom calls)
• Assigning feedback and complaints to Mobile Parking Wardens and Site Managers
• Monitoring the car park systems, ensuring their functionality and escalating issues to the Site Manager
• Providing assistance in generating and compilating of reports
• Assisting in season parking matters and administrative duties
• Assisting in any ad-hoc assigned duties

Job Requirement

• Possess GCE 'N' / 'O' Level and above
• Minimum 1 year of customer service experience in a fast pace working environment

JOB SCOPE:

· Maintaining the general cleanliness of equipment and the workplace.

· Providing logistical support for school events and activities, including transporting and arranging furniture and equipment.

· Simple administrative and office work.

· Assisting with the preparation of equipment, apparatus and substances for laboratory lessons.

· Any other assigned duties

REQUIREMENTS:

· Understanding of Basic English.

ADDITIONAL INFO:

· Contract type: <6 months contract

· Working hours and days: Monday to Thursday (1030am to 8pm) Friday (11am to 8pm)

· Date of commencement: Immediate

· Working location: East (Kembangan MRT)

BENEFITS:

· Attractive salary

· Comprehensive medical benefits

· Leave benefits

· Training and Professional Development

Interested applicants may apply via www.seacaremanpower.com for the agency’s consideration

Only shortlisted candidates will be notified

Lic 95C4455

Job Description:

• Oversee the smooth operation of the clinics in providing patients with the following services:

a) Counter Services

• Registration and Queue Management System
• Billing and Payment Collections
• Scheduling of Follow-up Appointments

b) Clinic Services

• Performing patient care activities and services such as Eye
• Evaluation Tests, Instillation of Eye Drops and giving health advice to patients/family on basic eye care
• Liaise with doctors, nurses and internal departments on clarifications on patient matters
• Assist the doctors in the consultation rooms during clinic session such as preparation of necessary clinical documents and assisting patients during the eye examination
• Conduct daily inventory checks on equipment and instruments
• Manpower and resource planning/allocation
• Prepare and analyse performance data and reports and initiate recommendation to improve the dept.’s key performance indicators (KPIs)
• Ensure compliance with policies, procedures and work instructions in all areas related to operations
• Provide assistance to staff on counter service

Staff Management and Training

• Translate clear achievable goals and learning roadmaps, aligned with organization’s strategic thrusts to staff
• Provide coaching and counselling and conduct appraisal for staff
• Ensure staff’s well-being is cared for and adequate staff engagement is achieved.
• Plan and coordinate staff development programs
• Gather feedbacks & learning points from staff and conduct meetings with respective teams/ clinics

Innovation

• Oversees and ensures seamless implementation of new or change in system and workflows
• Perform User Acceptance Test (UAT) for new or system enhancements with full impact analysis of current business/ workflows and develop milestones
• Review and streamline processes, with engagement of various stakeholders, to enhance operation efficiency and patient experience
• Review processes, procedures and guidelines, work instructions and training manuals.

Project Management

• Develop project charter to ensure seamless execution of projects
• Oversee the smooth operation of new clinics & services including shifting, renovation involving with Ops & Facility and relevant stakeholders
• Oversee improvement initiatives, including engagement with critical stakeholders e.g. Clinic Services, Nursing, Allied Health etc.
• Develop new workflows, work instruction and training manuals

Job Requirements:

• At least a Diploma with 8 years of relevant service and/or supervisory experience, preferably in healthcare industry
• Critical thinker and self-directed
• Passionate about streamlining process to achieve operational efficiency and enhance patient experience
• Strong interpersonal, communication and teamwork skills
• Streamline work process and improve workflow skills e.g. Lean Six Sigma, Design Thinking etc.e, Service Operations

Boutique student care centre provides premium after-school care and award winning Math programme in Singapore, Canada, U.S.A and many other countries for children aged 4 to 12 years old.

We are looking for a Student Care Supervisor (Part-Time) for our branch at Tiong Bahru. Potential candidates would be expecting a 5.5 days work week (12.30pm to 7pm) and Saturday teaching duties (morning or afternoon)

Responsibilities

- Plan monthly theme for our enrichment activities and select suitable lesson plans from our online library resources
- Supervise and guide students on homework, spelling and 听写
- Buying lunch and fetching of students from nearby schools
- Supervision of children during outdoor playtime
- Provide administrative support to Centre Director such as restocking of food supplies for pantry, ordering from HQ for the proprietary Math tuition books, new student welcome kits and stationeries, etc
- Arrange replacement classes with parents for our Math tuition classes, sorting the tuition material to get ready for other tutors to teach the lessons.
- Arrange Qxpress with HQ and keep track of invoices, receipts, expenses for book keeping purposes.
- Generate billing invoices for the Director's approval on a monthly basis.
- Hold the company's office mobile phone and attend to parents' queries especially on new sales enquires and renewal packages during official working hours.
- To teach Math tuition in the capacity of a tuition teacher and relief other part-time tutors when the need arises
- Maintain group whatsapp communication channels with our current pool of tutors and parents
- Basic cleaning duties of the centre on a daily basis
- Occasional ad hoc task assigned by the Centre Director

Requirements
Diploma Holders or above are welcome to apply. Candidates must have a good knowledge of P1 to P6 Primary Math Syllabus prior to application. Similar work experience as a student care teacher will be an advantage.

Kindly note that the working hours are subject to changes during the school holidays. Time off will be given if extra work hours are required.

Key Highlight:

• Great Exposure to the government sector
• Working Hours: Monday – Friday (Office hours)
• Contract Duration: 5 months
• Working Location: Upper Changi
• Salary: Up to $2,700 per month

Key Responsibilities:

• To understand the daily collection and release reports from stakeholders and where the required information is populated into organization system.
• To understand how nominal roll list is prepared and generated manually.
• To understand how the daily property pick-list generated assist in providing inputs for report generation.
• To support Management in the discussion between vendor and Tech Branch to achieve the information transfer between both systems seamlessly.

Key Requirements:

• Only Singaporeans
• Diploma in any related field.
• Proficiency in Microsoft Office for data entry purposes.

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team
BGC Group Pte Ltd
Registration No.: R23117645
EA License Number: 05C3053

Job Duties & Responsibilities:

● Completes all assigned side work related to set up and breakdown of the dining room, grills, and service hutches.

● Provides enthusiastic hellos and goodbyes to all incoming and departing customers.

● Provides exceptional service & hospitality to every customer. Leads the floor by example, owns customer experiences in the entire assigned section of the dining room.

● Coordinates with the Guest Relations Manager to ensure that section pacing matches needs of the customer book. Pushes pacing or grilling as needed to generate excitement and hit table turns.

● Completes an end-of-shift report that details a service summary, notable customer highlights or issues, wares shortages, and more.

● Participates in training of all incoming Service Associates.

Qualifications:

● Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.

● Must be reachable by email and able to communicate via phone as well.

● Communicates information effectively and efficiently.

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs’ lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

• Responsible for overall IT infrastructure stability, resilience and performance including physical and virtual servers and network resources.
• Responsible for ensuring appropriate IT infrastructure capacity to ensure optimum operational performance for the organisation.
• Coordinates and works with resources (internal and external) to meet established project milestones and to achieve project deliverables.
• Identifies areas for improvement, develop an improvement program and monitors the implementation to increase process efficiency.
• Recommends suitable technology infrastructure updates to develop long-term and short-term planning.
• Assists in developing IT budget for IT infrastructure.
• Develop plans for implementation of new projects, perform Project Management.
• Participates in evaluations, recommends and plans implementations of new technologies and platforms to determine alignment with business’s needs.
• Manages resource availability to continuously support the business, including backup administration.
• Reviews all new and updated processes and procedures introduced into the production environment to ensure SLA compliance for both outsourced and internally managed services. • Participates in the development, maintenance and testing of disaster recovery plans as required & implements improvements.
• Provides mentoring and support to Business and Usual (BAU) ICT Executives.
• Manage response to alerts and notifications of after-hours activity.
• Travel to branches as required.
• Off-hour support as required.

QUALIFICATIONS

• Degree Computer Science or Technology related studies

OTHER INFORMATION

• Preferably with some years’ (8-10) experience in IT management level of similar sized structure and business, hands on experience and technical knowledge of applications and communications infrastructure
• An added advantage for those familiar with ITIL

Please note that your application will be sent to and reviewed by the direct employer - MINDSG LTD

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs’ lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

• Responsible for overall IT infrastructure stability, resilience and performance including physical and virtual servers and network resources.
• Responsible for ensuring appropriate IT infrastructure capacity to ensure optimum operational performance for the organisation.
• Coordinates and works with resources (internal and external) to meet established project milestones and to achieve project deliverables.
• Identifies areas for improvement, develop an improvement program and monitors the implementation to increase process efficiency.
• Recommends suitable technology infrastructure updates to develop long-term and short-term planning.
• Assists in developing IT budget for IT infrastructure.
• Develop plans for implementation of new projects, perform Project Management.
• Participates in evaluations, recommends and plans implementations of new technologies and platforms to determine alignment with business’s needs.
• Manages resource availability to continuously support the business, including backup administration.
• Reviews all new and updated processes and procedures introduced into the production environment to ensure SLA compliance for both outsourced and internally managed services. • Participates in the development, maintenance and testing of disaster recovery plans as required & implements improvements.
• Provides mentoring and support to Business and Usual (BAU) ICT Executives.
• Manage response to alerts and notifications of after-hours activity.
• Travel to branches as required.
• Off-hour support as required.

QUALIFICATIONS

• Degree Computer Science or Technology related studies

OTHER INFORMATION

• Preferably with some years’ (8-10) experience in IT management level of similar sized structure and business, hands on experience and technical knowledge of applications and communications infrastructure
• An added advantage for those familiar with ITIL

Please note that your application will be sent to and reviewed by the direct employer - MINDSG LTD