Total 4,855 Manager job vacancies in Customer Service category in Malaysia

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a care home unit manager, you will assist the home manager in overseeing the daily operations of the home. You will be part of a strong management team, working closely with our nurses and carers to provide a consistent service delivery that meets the needs of our residents. Your focus will be on making sure we have the best nursing and clinical care provisions for our residents and you will actively contribute to clinical delivery.

Reports to: Home Manager



This role could be for you if you have;

- Proven experience as a Unit Manager, or a similar leadership role in the care sector.
- A good working knowledge, with a proven record of CQC standards and can work towards achieving Outstanding.
- Good communication skills and can maintain excellent working relationships at all levels, internal as well as external professionals, families and visitors.
- Strong team player with good coaching and mentoring skills
- Good clinical skills, with a focus on person-centred care
- Enthusiasm and passion for developing high level of person-centred care.
- Ability to actively participate in the growth and development of the care service.



Qualifications required for the role

- NMC registered nurse with relevant post-registration experience.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As our Deputy Manager, you will assist in managing operations within the home in order to reach or exceed goals while assuring the provision of high-quality care. You will be in charge of overseeing the care staff and will be expected to assume full management in the event that the Home Manager is not present.

Through direct instruction and by setting a good example, you will assist in training and supervising care staff in all facets of their work. You will help the Home Manager with pre-admission assessments of residents, ensure that each resident's care plan and daily records are kept up to date, and foster effective communication with the residents' families and other organisations.

Reports to: Home Manager



This role could be for you if you have;

- Previous Deputy Home Manager experience.
- The ability to engage with the service users to understand their needs in order to provide excellent services of care.
- Good working knowledge of CQC standards.
- The ability to build and maintain excellent working relationships with external care professionals, families, visitors and staffing team.
- Ability to promote ownership of care programs by fully involving service users and their families in developing, agreeing and evaluating care programs within the home.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Responsibilities

• Oversee the Customer Relations Centre for few developments
• Planning and organizing tasks prior to vacant possession
• Prepare necessary drawings and plans to be included in vacant possession pack
• Liaise with HQ & Vendor in setting up defect management system
• Liaise with state and local regulatory agencies when required
• Provide guidance to the team on handling customers
• Ensure high level of engagement with the customers by seeking solutions
• To attend and monitor all enquiries and complaints via phone calls, email, walk in and accordingly and solved within stipulated time.
• To resolve product or service problem by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• To prepare, compile and provide update report
• To keep records of customer interaction, recording details of inquiries, complaints & comments as well as actions taken.
• To contact customers via email or phone calls in order to respond to complaints or to notify them of investigation results.
• Liaise with project team and contractors on rectification works
• Attend meetings pertaining to issues on defects
• Prepare reply letter to relevant parties when needed
• Maintain good relationship between sales person, customers and internal support team.
• Filing and keep track of documents.
• Ad-Hoc task assigned by superior.

Requirements

• At least 5 year(s) of working experience in customer service/property related industry
• Independent, pro-active, result-driven, customer oriented with good communication skills.
• Knowledge of Housing Development Act (HDA), Strata Title Act and Building & Common Property Act will be an added advantage.
• Strong communication skills in English and Bahasa Malaysia
• Possess leadership qualities and able to work as a team
• Possess a positive attitude, ability to organize, plan, meet deadlines and work well under pressure
• Extensive experience in managing strata landed, strata high-rise, mixed development, and non-strata development.
• Familiar with work scheduling / planning and good in report and letter writing

Job Advert

We have an exciting opportunity for a Service Manager post to join our services in the Sefton area. You will be part of our small friendly team based from our office Bootle. You will be responsible for the day to day operation of the services and ensuring they meet regulatory standards.

Reporting to the Area Operations Manager, you’ll be accountable for the people management and development across the service teams. This is a key role in guaranteeing the quality of our service delivery and ensuring that we are always improving. As our lead contact in this area and you will be self-motivated and determined, you should have a passion for positive change and the confidence to make difficult decisions under pressure.
Your working week is flexible covering 7 days per week and will include working weekends. Flexibility is the key for both the individual and Mencap.
Strong leadership is key to the success of our services. We want to recruit leaders who can demonstrate they have the potential to excel within our team orientated workplace. In return, we are committed to developing your potential even further.
If you are looking for that next exciting career development opportunity, then this could be the one you have been looking for.
Everyone wants a purposeful job - to do something really meaningful. Everything we do at Mencap keeps the people we support at the centre of what we do.
With us, it’s never ‘just a job’. In return for your hard work and passion you can find real and meaningful work experience, access to some excellent benefits alongside our competitive pay.
We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the directgov website.
At Mencap, we value a diverse and inclusive workplace and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap!
No two days are ever the same, sometimes they may be challenging but they will always positive so click apply now to be considered!
As well as a nationally recognised training programme within the charity sector we also provide excellent career development opportunities, attractive pension scheme, competitive holiday allowance, childcare vouchers and much more!
If you are shortlisted and invited to interview - there are 2 interviews - 1 with Area Operations Managers and one with Inclusion Consultants who are people we support.

Job ID: 31585

Benefits
As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.

- 32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
- Service related sick pay when 6 month probation is completed
- Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.
- Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness
- Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months
- Interest free season ticket loans
- Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras. Find out more here https://vimeo.com/272326041/ac6fdbd7b9
- Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
- Free access to round the clock employee assistance program for advice and support
- Quarterly award scheme and recognition at every 5 years through our YouRock program
- Access to award winning training and development

*T&C's apply based on contract

About Mencap
At Mencap we work in partnership with people with a learning disability. We do this by providing high quality, flexible services that support people, including young adults, to live as independently as possible in their own homes and in the community.
Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist.
You’ll make new friends and feel inspired to reach your potential. We will ask a lot of you - but you’ll get back so much more. With us, it is never ‘just a job’.
In return for your hard work and passion, we can give you real meaning and purpose in your work.

Proud member of the Disability Confident employer scheme

Your new company
Working for a group of companies with a strong focus on security across the world. Providing sector specific technology to provide tailored solutions.

Your new role
Responsible for managing the IT support teams, including infrastructure engineers and service desk professionals to deliver excellent technical services.

What you'll need to succeed

• A strong understanding of operating in an ITIL environment with excellent networking experience alongside support for Microsoft solutions.
• Capable with network deployments (preferably Cisco)
• Experience with managing teams to ensure KPI's and SLA's are achieved and exceeded.
• Able to share your expert knowledge with the wider team to develop an effective service.
• Firewall deployment, particularly SD-WAN solutions.
• Strong understanding of Cybersecurity to maintain system integrity.
• Delivering end-user support to a range of desktop, mobile and software applications.

What you'll get in return

• Salary of up to £60,000 DOE
• Elements of Hybrid/Flex provided Core hours are covered.
• Chance to improve your knowledge and personal development.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities. Acts as a resource and promotes advice and assistance, ward staff, to nursing and paramedic staff in all areas within the Anaesthetic Directorate when required. Assists with any problems presented by patients, referring these to the appropriate department for action. Receive and give reports on nursing care. Facilitate the correct agreed records, observations, and procedures are carried out to the agreed standard, with due regard to confidentiality. Assists with investigation of complaints, incidents, accidents and any other untoward occurrences, and reports findings to the CCC Matron, where appropriate. Ensures own ability to practice, and act as facilitator by appropriate professional development.

KEY RESULT AREASSubject Matter Expertise for the UHL Car Park Management.Production, ownership, and implementation of the Car Park Management Policy including regular updates. Work alongside the Travelwise Manager in the role for SME and implementation partner in the delivery of the UHL Car Park Management Policy and the Travel Action Plan across the UHL Estate. Promote the concept and development of the Car Park management System throughout the UHL, through Implementation and ongoing via internal platforms. Be part of the Travelwise Managers focus and working groups built of singular or across multi functions to utilise peer group and wider expertise to support solutions. Lead where appropriate SME skills lead such as CPMS. Act as UHL SME for Car Park Management as a key member of the Car Park Strategy Group (CPSG). Supporting awareness of the Travel Action Plan, and external influences such as the LCC requirements when considering Car Parking Strategy across the UHL. Report via the CPSG the pre agreed CPMS reports to enable short medium- and long-term decisions to be made as well as the incubator for improvements and feedback. Provide ongoing governance, review, and audit of delivery against the CPMS. Establish mutual working with the Travelwise Manager in delivery of the Car Park Management Policy including regular review of all things Car Park Management System reporting wise. Utilise all reports from CPMS to support Financial, Governance and Real Estate needs from Reconciliation of Permit costs to Car Park lease requirements. Develop and implement the needs of patients and visitors needs and requirements of the Car Park Management Policy and the CPMS. Utilise the Travelwise Manager and the wider community and networks to develop bespoke needs for the UHL, its colleagues, patients, and visitors

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Customer Services Operations Manager
Location: Hybrid
- West BromwichSalary circa £40,000 per annum plus benefits

Serco is one of the leading public sector providers of customer services. We pride ourselves on delivering high quality services, often supporting some of the most vulnerable people in our society – and as one of our Customer Service Operation Managers you’ll ensure that we continue to deliver this incredibly important work to our client and end users.

You’ll oversee a team of 7-10 home-based Team Managers with overall responsibility for up to 250 home-based Customer Services Advisors. Using your previous people management and leadership skills, you will lead and manage the team to ensure that the requirements of the contract are met, this will include monitoring the performance of KPIs, efficiency, effectiveness, contractual SLAs and Service outcomes. You’ll be the first point of contact for the client around the day-to-day operational performance.

In return we offer the opportunity to be a part of our special people-driven culture
- where our diverse and caring workforce support not just each other but the wider community that relies on our services.
The role itself is predominantly home based and all IT equipment will be provided.

What you need to do the role
First and foremost, you’ll need to have excellent people management & leaderships skills, ideally gained in a customer service or call centre environment. You’ll naturally have the ability to lead and work as part of a team, supporting your colleagues and promoting an excellent team spirit and ensure that the workplace is inclusive, engaging and fulfilling for all our people.

Customer and commercially focused, you’ll be a performance driven with a desire to deliver excellent customer service. Ideally you will have previous experience in managing/leading a large remote team, but moreover you should have excellent communication skills and be fully comfortable working on Microsoft Office and other software.


What we offer

-
Competitive salary

-
An autonomous and supportive culture



-
The chance to make a positive difference to public sector services

-
A company passionate about diversity and inclusion



We have a mandate to deliver brilliantly. If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.

Proud member of the Disability Confident employer scheme

About Us

West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents' every day. Through our Early Help Service, we will work with children, families, and young people to help ensure that every person is supported to achieve his or her potential. The foundations for mental health, emotional control, doing well in education and parenting ability are all set in place in the early years; the home surroundings, family life and parenting are all important factors in determining positive outcomes for children as they grow and develop.

For more information about Children's Services, please visit our Education, Children and Families page and our WSCC Health and Social Care section of our website.

About the Job

Early Help ensures that children and families receive accessible and co-ordinated support when they need it. This support ranges across a continuum from early identification and preventative approaches through to more targeted help where families are experiencing more complex or multiple difficulties. At every level support is designed to address and reduce the problems or challenges and prevent them getting worse.

As a Team Manager, you will be expected to lead, supervise and provide oversight of a team that provides direct intervention to young people and families through targeted support.There is an expectation for you to be flexible and be able to lead any of the three teams dependent on business need.

You will play a key role in the Early Help leadership team in bringing your knowledge and expertise into the development of services. You will be responsible for ensuring policies and practice are adhered to through a number of quality assurance processes. You will work alongside peers across the directorate to work collaboratively to ensure the needs of children are met.

Experience and Skills

Key Skills:

• Ability to anticipate problems, plan solutions and make pragmatic decisions which will have a wider service impact, particularly in relation to providing a varied service, resource issues, partnership building (internally or externally) and the day-to-day management of the team.
• Excellent interpersonal and communication skills and successfully convince others of the need to take a specific course of action with a child first approach.
• Effective people and performance management skills
• Able to manage self, is self-aware and understands impact of work on self and others and responds constructively to situations.
• Ability to organise/prioritise work, co-ordinate a variety of tasks in a clear and logical way and meet agreed deadlines and outcomes without supervision.
• Analytically minded with the ability to judge, analyse and interpret varied and highly complex situations to produce strategies over the long term

Qualifications and/or experience:

• Post graduate professional qualification relevant either to management or to a professional service specialism (e.g. Social Work, Health, Early Education and Childcare, Community Development, Family Support); or equivalent level of significant experience demonstrating comprehensive application of the above levels of knowledge in a relevant setting.
• Relevant chartered status of a professional body or equivalent high-level experience of involved practices.
• Advanced theoretical knowledge of systems, procedures and policies in specialist areas e.g. child protection, data protection, relevant law, national guidance, risk management, health and safety, safeguarding, evidence-based practice of what works within family support.
• Valid and full driving licence and access to a vehicle/ability to travel around the county independently.

Reward and benefits

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

In addition to working within a great team and a brilliant opportunity you will receive

Further information

To apply, please follow the links below to upload your CV and cover letter. In your cover letter outline your motivations for applying and explain how you meet the key skills listed in full and the experience you can bring to the role (please refer to the key skills) ensuring that any gaps in employment are covered in your CV.

This post is subject to an enhanced DBS check, 5 years referencing and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

For information regarding your eligibility to apply for this role under our Disability, Veteran's or WSCC Care Leaver's Guaranteed Interview Scheme, this can be found on our application help page.

Roles & Responsibilities

Reporting to the Centre Director on administration matters, this role is a dedicated internal and external client service position involving filling up, issuing and filing of paperwork related to centre, parental engagement, regular interactions with champs and working co-operatively with all team members.

Job Responsibilities:

• Oversee the daily operation of the centre.
• Implement quality standard for all programmes in centre.
• Handle centre tour; operation portion.
• Prepare financial and centre reports (e.g. petty cash, daily collections, centre enrolment report etc)
• Prepare monthly forms such as teachers attendance form, champs attendance forms, sign in/out forms, school bus attendance forms etc
• Conduct daily health checks with champs at the door when necessary
• Assist parents in the purchasing of merchandise such as uniforms, caps, books etc
• Conduct stock take and restocking of supplies such as merchandise and stationeries etc
• Ensure safety and timely transfer of students from school to centre
• Ensure safety of children within the premises
• Other ad-hoc duties assigned by Centre Director

Job Requirements:

• Diploma in Business Management with minimum of 2 years of working experience in a preschool environment.
• Proficient in MS Office (Word, Excel and PowerPoint)
• Good communication and interpersonal skills
• Meticulous, organised and able to multi-task
• Able to teach primary school subjects will be an advantage

Our client, a rapidly growing facilities management company, are recruiting for a Shopping Centre Manager for a retail destination in Bolton. This exciting opportunity involves overseeing the day-to-day operations and strategic management of a bustling shopping centre, playing a pivotal role in shaping its success.

Responsibilities include managing the operational aspects of the shopping centre to ensure smooth functioning and exceptional customer experience, developing and executing comprehensive marketing strategies to drive foot traffic and enhance visibility, handling public relations activities to maintain a positive image and foster relationships with stakeholders, liaising with local authorities to ensure regulatory compliance and coordination, and attending operational management meetings to provide insights and updates on centre performance and initiatives.

Ideal candidates will have proven retail experience in managing multi-tenant shopping centres, strong marketing and PR skills, excellent communication and interpersonal skills, and demonstrable leadership abilities. As well as this a NEBOSH qualification and a Diploma in Shopping Centre Management is preferred.

Role package:

• 12 Month Contract - Maternity Cover
  
• Start date from around July 2024
  
• Salary of £54,000 per annum
  
• 37.5 Hour contract
  
• Flexible starting hours Mon - Fri, with flexibility to work Saturdays (Usually on a 1 in 5 basis, depending on staffing)
  
• 25 days holiday
  

  If you are passionate about retail, possess strong leadership skills, and thrive in a dynamic environment then please apply or get in touch with Laura on laurahastings@c22.co.uk or call 0113 242 8055 .

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

Position Description


We have an exciting opportunity in our Dandenong office with our Foster care team!
As a Case Manager in our foster care team you will work from a bright modern office space . Your role will be the effective case management of foster care placements delivering on the permanency objective to provide safe stable care for clients.  The purpose of the position is to improve outcomes for children and young people by delivering services and program outcomes through the support, supervision, and development of clients in the Foster Care program.
Working as part of a large team OzChild are looking for someone who wants to produce better outcomes for foster children and carers, supporting improvement in processes and achievement of client and carer outcomes.
Please visit our website for further information on who we are,
... Click here to view more detail / apply for Foster Care Case Manager

As an IT Service Manager, you will be responsible for overseeing the delivery and management of IT services to ensure they meet the needs of the organisation and its stakeholders. Working closely with IT teams, business units, and vendors, you will define service levels, establish processes, and monitor performance to ensure the effective and efficient delivery of IT services. This role requires strong leadership skills, IT service management expertise, and the ability to align IT services with business objectives.

Bachelor's degree in information technology, computer science, business administration, or a related field; relevant certifications (e.g., ITIL, PMP) are advantageous.
Minimum 5 years experience in IT service management roles, with a track record of successfully delivering and managing IT services in enterprise environments.
Strong understanding of IT service management principles, frameworks, and best practices, such as ITIL, and experience applying them to service delivery processes.
Excellent communication and interpersonal skills with
... Click here to view more detail / apply for IT Service Manager

Exciting Opportunity: Registered Manager Needed in Swansea!

Hours: Monday - Friday

Salary: £41,500 per annum

The contact for this role is Bethan on 07483936754

Do you crave to make a meaningful impact in healthcare? Join Brook Street Social Care who are supporting a local organisation in our quest for a passionate and seasoned Registered Manager to enrich their award-winning team. If you're driven by excellence in care provision and possess formidable leadership skills, we want to hear from you!

As the pivotal figure in a specialist service, you'll ensure unparalleled care standards for residents. Collaborate with a dynamic team of specialists, deputy managers, and support staff to achieve excellence.

Your responsibilities will include but not be limited to;

• Building Strong Relationships: Work closely with our Area Operations Manager to foster strong relationships with customers, care managers, and stakeholders.
• Advocating for Rights: Promote the rights of each individual, placing their wishes at the centre of their care and support.
• Staff Management: Ensure all staff in your service possess the necessary skills and experience, matching them to deliver excellent care. Support, develop, and manage support staff within your service area.
• Compliance and Standards: Fulfil registration requirements and performance standards set by relevant regulatory bodies, such as the CIW.
• Assessments and Support Plans: Complete assessments, support plans, and risk assessments for the people we support.
• Leadership and Consultation: Provide leadership and consultation to your team, including supervisions and appraisals, ensuring high standards and best practices are maintained.
• On-Call Responsibilities: Work within the on-call system, taking responsibility for communication and support to the services.

You will need to hold a QCF level 5 in health and social care or equivalent and have a strong background as a Registered Manager in a complex setting.

Ready to embrace this fulfilling challenge? Apply now to join our dedicated team! For a friendly chat, call Bethan at 07483936754. Don't miss out!