Total 43 Junior Executive Management job vacancies in Customer Service category in Malaysia

Customer Service Assistant – Pandan Road – 5 day week -Singaporeans only

• Handling all incoming customer queries and questions
• Providing the appropriate service and information or referring clients to another department
• Referring problematic issues that they cannot solve to management
• Resolving customer complaints and issuing refunds as needed
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
• Providing quotations and checking product availability
• Handling payment transactions
• Adhering to a company’s policies and procedures at all times when assisting customers

Requirement:

· Secondary education

· Good communication skills

The Reception cum Admin Assistant is responsible for providing administrative support, administering office stock, organising company records and more, to ensure that all administrative activities run smoothly on a daily and long-term basis. This role reports directly to the Senior Manager for Administration.

• Manages and places orders for office supplies (stationery, business cards etc.) for both the corporate office and hotel operations when necessary.
• Manages and places orders for all printed forms (eg, luggage tags, location cards, key card jackets etc) for hotel operations.
• Assists in the renewal of the required Properties Fire insurance & Public Liability Insurance, permits to operate lifts etc.
• Assists in liaising with vendors on office maintenance and repairs for lighting, telephony, IT services, furniture/fittings, office equipment, etc.
• Updates the corporate office on important notices such as the periodic fire evacuation drills, temporary electricity shutdown periods etc.
• Basic sourcing and cost comparison of vendors and goods & service providers.
• Distributes and dispatches correspondence (letters, invoices, packages etc).
• Assists in meeting room bookings as required.
• Manages reception counter.
• Any other adhoc duties required by the Senior Manager, Administration.

This is a fixed-term post/secondment for 18 months.

Due to investment, an exciting opportunity has arisen to join our Salford community services pharmacy team as a Medicines Management Assistant, supporting medicines management in Care Homes. Working alongside our pharmacists and technicians, you will play a key role in reducing medicine waste, replenishing medicines, and supporting Care Home staff to safely handle medicines. This is an ideal opportunity to develop your knowledge and experience as part of our dynamic and diverse pharmacy team, whilst helping shape a new innovative community role. You’ll receive all the training needed, including completion of relevant qualifications where necessary. You will have regular time in the acute in-patient pharmacy department to support development and be part of the wider pharmacy team. You will be required to travel between locations and visit Care Homes, therefore require access to transport.
• To order medicines as part of the pharmacy care homes team.
• To support the technicians and pharmacists with resident’s own drug checks to ensure timely access to medicines, reducing missed doses and waste.
• To support staff in storing medicines appropriately as per CQC requirements.
• Help gather audit data to demonstrate improvements.
• To dispense medication for inpatients, outpatients, and discharges as part of the in-patient pharmacy service

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

For the latest information around our values and behaviours, please visit our careers websitehttps://careers.northerncarealliance.nhs.uk/

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:https://careers.northerncarealliance.nhs.uk/


This advert closes on Tuesday 2 Apr 2024

Proud member of the Disability Confident employer scheme

Job Description:

This position provides clerical and administrative support to enhance integrated care management for targeted populations and individuals. Facilitates communication with payers and authorization of services in accordance with regulatory and contractual requirements, patient and family-centered interdisciplinary care planning, effective care coordination, collaboration and communication between healthcare settings, and effective transitions to the appropriate level of care.

Scope

Assigned to a specific care management operational area (i.e. acute care services, payer, community-based service(s), home care) supporting one or more patient populations and the care management team. Duties may vary by setting. Generally works under limited supervision, while acting on own initiative and direction. May orient, educate, or supervise other clerical employees.

Job Essentials

• Serves as the primary contact with payers, receiving and prioritizing requests and sending clinical information for authorization of services based on contractual requirements.
• Promptly communicates utilization review needs, days authorized, denials, and other communication from the payers to care managers and physician advisors.
• Collaborates with the revenue cycle staff and others to research payment sources.
• Maintains a current list of contractual requirements and contact information by payer (as communicated by payer contracting). Promptly distributes new information and communicates changes to care management staff and leaders.
• Requests and retrieves medical records from the Health Information Management for retrospective utilization or quality assurance review.
• Delivers routine regulatory notices to patients in the required timeframe (i.e. 'Follow-Up Important Message from Medicare' at least one day before the patient's expected discharge date).
• Performs a variety of specific clerical tasks to support care management services (i.e. prepares and prints reports; prioritizes and schedules appointments; distributes and/or communicates requests; retrieves phone; fax, email, and other messages and/or mail; scans and copies documents as needed).
• Supports advanced care planning by delivering advance directive information and notarizes documents upon request.
• Supports a compliant patient choice process by ensuring online provider lists are current in all systems, distributes provider list to patients/families as instructed, prior to patient choice consult performed by the care manager/social worker.
• Provides support for transition planning (i.e. prepares transfer packets for transition to post-acute/community-based facility or services; ensures resources and documents are routinely updated in the Integrated Care Management website; arranges transportation, confirms arrangements; communicates with the patient/family and next service providers).
• Consistently documents all communication, actions, and information.
• Promptly reports issues and concerns to the departmental chain-of-command.
• Assists with special programs including data collection for process improvement projects.

Minimum Qualifications

• Fluent in Spanish and English (written and verbal)
• Two years of healthcare experience.
• Advanced computer skills (i.e. developing spreadsheets, creating charts and graphs, word processing, process flows, complex formatting, data manipulation, creating and running reports, creating presentations, and using multimedia content).
• Two years of experience working in an office setting, working in a clerical position with keyboarding and data entry responsibilities, or working in customer service.
• Experience coordinating projects.
• Demonstrated interpersonal verbal and written communication skills including being proficient in spelling, punctuation, grammar, and other English language skills.
• Demonstrated basic math skills.

Preferred Qualifications

• Licensure: LPN; Associate Degree RN; BSW
• College courses related to healthcare, business, and/or or computer/information systems.
• 2 years of experience working in a clinical healthcare setting.
• Medical terminology experience.
• Medical; transcription experience.
• Leadership experience (i.e. providing training to others on their job duties, coordinating the work of others, coordinating projects, acting as a team lead, and directly supervising others).
   

Physical Requirements:

• Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.
• Operate computers, telephones, office equipment, including manipulating paper requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Anticipated job posting close date:

03/29/2024

Location:

Nevada Central Office

Work City:

Las Vegas

Work State:

Nevada

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$19.08 - $29.04

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Description & Requirements

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and meeting rooms.
• Serve beverages to guests as and when required.
• Answer, screen and forward incoming phone calls to appropriate person.
• Take and relay messages to the appropriate personnel.
• Provide information and answer queries from callers.
• Receive, sort and distribute daily incoming mail / deliveries.
• Sent outgoing mails and maintain postage record.
• To assist with purchasing of stamps and mailing of registered mail
• Manage and order office stationery, pantry supplies, First Aid boxes and keep an inventory of stock.
• Receive invoices and pass on to accounts department.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and laminating.
• Ensure reception area is tidy and neat at all time, with all necessary stationery and material (e.g. pens, forms and magazines)
• Ensure pantry area, photocopying copy area, meeting room is tidy and neat at all times.
• Liaising with vendor on maintenance servicing for office equipment. (eg. photocopier, water dispenser, coffee machine)
• Provide assistance in general administrative support as and when needed.
• Any other appropriate duties and responsibilities as assigned.

REQUIREMENT

GCE 'O' Level

2 years’ experience

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences.
• Performs service recovery.
• Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.
• Optimize call’s structure operations by analysing data, identifying areas for improvement, and implementing process enhancements.
• Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
• Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues.
• Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.
• Conducts monitoring and coaching sessions.
• Provides on-the-job training and mentoring.
• Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviours.
• Involve in Department projects to ensure success.

Requirements:

• Bachelor’s degree with 5 years of working experience in Contact Centre
• Managerial experience leading a team.
• Great communication skills
• Ability to manage a team and ensure SLA are met.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

Interested candidates kindly submit your updatedCV in a Word Format to: Jasmin@Tangspac.com. Only shortlisted candidates will be notify. Thank you.

Country

Germany

Job Family

Customer Success Management

We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

Job Description

In this demanding and fast-paced environment, we are looking for a (Junior) Consultant Customer Success Management (m/f/d), based in Nuremberg, serving German and Central European-based IT and Office clients on a local and international level.

(Junior) Consultant Customer Success Management (m/f/d):

• Act as strategic partners to our clients

• Being an innovation agent. Drive change for faster reaction to changing market requirement.

• Being an expert in your market (industry, products, channels etc.)

External

• Onboard clients on gfknewron platform

• Drive adoption (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client

• Drive gfknewron usage with senior stakeholders in the client organization

• Develop fact-based answers to complex key business questions

• Become a market expert in one or more categories / industry segments

• Deliver insightful presentations and actionable recommendations to our clients

• Coordinate client services cross countries and categories

• Identify leads for cross sell and upsell opportunities with the client

• Help improve renewal rate by demonstrating clear business outcome and value

Internal

• Collect and provide feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience

• Collaborate with account management at the pre-sales and renewal stages

• Collaborate with other business unit teams to identify opportunities for strategic assignments

• Coordinate internal client services nationally and internationally

• Run final quality checks for the GfK seal of quality

• Validate / conduct QC to guarantee GfK seal of quality

In other words: You will make the difference by being the face of our company and its digital solutions!

The CSM DE/AT IT and Office categories team is headed by Aleksandar Tomasevic, who has a track record of many years in global research business, embracing long-term expertise and a strong sense of future and digitization.
 

Here is what we are looking for additionally:

• Bachelor´s/ Master´s degree in Business Administration, or equivalent experience

• Strong business understanding in durable consumer goods markets and related Retail

• Passion for IT and Office product categories and markets

• Either completed studies or up to 3 years of experience in consulting, market research, product management of durables or equivalent business units

• Excellent German and very good English language skills

• Strong presentation and communication skills, client-centric approach

• Proactive and consistent engagement with multi-disciplined teams

• Co-ordination and decision making of how to achieve client outcomes and organization goals

• Driving delivery of results for clients & GfK across diverse cultures, mind sets, disciplines, and influences

• Passion, dedication, and commitment

• Creativity and the ability to address real-world business problems analytically

• Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to getting to know you!

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. 

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

The Holiday Inn Express Cambridge West - Cambourne is looking for a Guest Services Assistant to join their team! This position will be full time, 40 hours a week, working five days out of seven. This 144 bedroom hotel opened in February 2022, and has dining area to serve breakfast and evening meals.

The successful applicant for this role will deliver excellent customer service and have strong administration and computer skills with a good telephone manner, have a positive and confident ‘can do' attitude, be willing to learn. You will be a team player to assist in all areas of the front of house operation. Part of the IHG family of brands, this exciting role provides an excellent opportunity to join the team and be part of an iconic-branded hotel in a busy competitive market place.

What Are We Looking For?

We're looking for an individual who has;


A great personality and be genuine, approachable and attentive
A proven track record in a similar role
Good organisation, communication and planning skills gained through previous experience


Perks and Benefits:


Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge.
Employee / Friend & Family discounts on hotel stays and dining with IHG worldwide
Vibrant and inclusive work environment with a diverse team.
Employee recognition programs to celebrate your achievements.
Free meals on duty
Free parking


Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.

Customer Service Assistant – Pandan Road – 5 day week -Singaporeans only

• Handling all incoming customer queries and questions
• Providing the appropriate service and information or referring clients to another department
• Referring problematic issues that they cannot solve to management
• Resolving customer complaints and issuing refunds as needed
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
• Providing quotations and checking product availability
• Handling payment transactions
• Adhering to a company’s policies and procedures at all times when assisting customers

Requirement:

· Secondary education

· Good communication skills

The Reception cum Admin Assistant is responsible for providing administrative support, administering office stock, organising company records and more, to ensure that all administrative activities run smoothly on a daily and long-term basis. This role reports directly to the Senior Manager for Administration.

• Manages and places orders for office supplies (stationery, business cards etc.) for both the corporate office and hotel operations when necessary.
• Manages and places orders for all printed forms (eg, luggage tags, location cards, key card jackets etc) for hotel operations.
• Assists in the renewal of the required Properties Fire insurance & Public Liability Insurance, permits to operate lifts etc.
• Assists in liaising with vendors on office maintenance and repairs for lighting, telephony, IT services, furniture/fittings, office equipment, etc.
• Updates the corporate office on important notices such as the periodic fire evacuation drills, temporary electricity shutdown periods etc.
• Basic sourcing and cost comparison of vendors and goods & service providers.
• Distributes and dispatches correspondence (letters, invoices, packages etc).
• Assists in meeting room bookings as required.
• Manages reception counter.
• Any other adhoc duties required by the Senior Manager, Administration.

Responsibilities:

• Responsible for daily operations of the information counter, attend to customers enquires and assist with shopping mall's promotions and redemptions.
• Handle face-to-face and phone calls feedbacks.
• Assist in planning the duty roster and supervising the customer relations officers.
• Trains new staff with customer service policies, procedures, and best practices.
• Manages accurate inventory of promotion marchandise.
• Raise work order whenever tenants request for technical assistance.
• Handle daily redemption and settlement of Marina Square Gift Voucher (MSGV) for credit cards reward program.
• Perform mall gift voucher sales transactions and be responsible for reconciliation of daily sales takings.

Job Requirements:

• Minimum 'N' / 'O' / 'A' / Diploma level holder.
• Minimum 2 years supervisory experience in frontine customer service or hospitality industry perferred.
• Good oral and written communications skills.
• Passion for customer service and possess good customer handling skills.
• Pleasant and friendly personality.
• Able to work shifts, weekends, and Public Holidays.

About our client: Our client is one of the facilities management companies in Singapore.

About the role: This role will be hired on a 2 year contract (renewable)

• To attend to all correspondence relating to common property on behalf of the Town Council
• To manage and maintain proper records and files of correspondence, documents, drawings and materials pertaining to all Town Council matters
• To manage the register of owners' and tenants' particulars
• To advise and arrange to take out insurance policies against fire, public liability, Work Injury compensation, all risks and other insurances as directed by the Town Council
• To inform the Town Council immediately upon receipt of any notices from the authorities and other individuals and submit a copy thereof to the Town Council if requested
• To control and manage the use of the common property including all the recreational facilities and to approve usage of the common property on behalf of the Town Council
• To give notices to any owner or tenants or person in the said Town to comply with or remedy a breach of any of the Town Council's bylaws
• To coordinate applications to the relevant Government Departments, authorities, or other competent authority
• To assist the Property Manager and Property Officers in tracking the daily, weekly and monthly (wherever applicable) maintenance schedule, improvement and upgrading works timeline, bulk refuse schedule, deployment, resources and IEMS cases
• To monitor staff movement and report to the Chief Operations Manager for arrangement of alternative deployment
• To handle permit and waiver applications and appeals

About you:

• Min GCE O Level in any field with 1 year of administrative support experience
• Has an eye for detail and possess a dynamic, committed attitude with strong sense of initiative
• Knowledge of Microsoft Office

Others:

• Working Hours: Mondays to Fridays: 8.30am to 5.30pm & Alternate Saturday: 8.30am to 12pm
• Work Location : Ang Mo Kio

*Please note that only shortlisted candidates will be contacted.*

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Wong Pik Kiun (Kimberly)

EA Personnel Reg. No.: R1984508

At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.

We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!

NASCAR seeks a talented professional to join in the position of Part Time Guest Fulfillment Center Assistant based in our Daytona Beach, Florida office.

This person is responsible for customer service and office assistance for the Guest Fulfillment Center office in Daytona, as well as credentialing guests at various racing events throughout the racing season for the national series. 

Duties include but are not limited to:

• Data entry.
• Document scanning.
• Answer GFC phone lines and direct calls to the appropriate person.
• Customer correspondence, including, but not limited to, calling members for declined credit cards and address verification.
• Assists with set up for the credentials office for each event scheduled to work.
• Verifies identification and issues credentials to guests of the teams and the company’s sponsors.
• Investigates and resolves when able issues with guests not included on a guest list.
• Balances cash and credit at the end of each day open for business.
• Works all three national series.
• Approximate travel 20%, including weekends. 80% in Daytona office. 
• Other duties may be assigned.

Required skills / experience:

• Position handles cash and credit cards; credit check required.
• High school diploma or general education degree (GED); or one (1) to three (3) years related experience and/or training; and/or equivalent combination of education and experience. 
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Proficient on Company-provided hardware and software.
• NASCAR License.
• Customer service, people skills, act as a representative of the company.

Apply Now!

Learn more about this role and our team by applying at https://careers.nascar.com/  for consideration.

NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.

·       Handling calls, Emails, Chats, incidents, and Requests on the ticketing & monitoring tool, taking necessary details, and ensuring the call is dealt with.

 

·       Log details of all incidents. Alerts/events and problems utilizing standard reporting methods.

 

·       Provide first-line fixes, utilize relevant procedures, or escalate problems.

 

·       Use supplied checklists and ensure that problems highlighted are followed up.

 

·       Maintain procedures compliant with ITIL, the company’s quality management system.

 

·       Strong Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Etc. and their components.

 

·       Escalate tickets to L2 and L3 as appropriate and follow up for the resolution.

 

·       Experience in handling international (European Geographics) clients.

 

·       Tracking and documenting any changes made to KB article and creating of KB article.

 

·       Handling checks and reports which should timely sent to clients.

 

·       Ability to work a flexible schedule outside of typical business hours.

 

·       Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents

 

·       Ensure that the Incident management documentation process is being performed with a high level of quality.

 

·       Generate reports on an ad-hoc or reoccurring basis using incident data from ServiceNow

 

·       Responsible for identifying potential problems and/or trends of repetitive Incidents.

 

 

(Project Description)

 

Provide support on the first line of the help desk to the external customer assisting users with hardware and software problems via phone, email, and chat. within the time specified by the agreed service levels.

 

 

  Mandatory Skills: 

• Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc.
• Excellent communication skills (written & verbal)
• Knowledge of ITIL framework and practices.
• Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
• Categorize and record reported queries and provide solutions.
• Monitor issues from start till resolution.
• Escalate, if needed, unresolved problems to a higher level of support
• Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement.
• Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams.

 

(Other Requirements)

· Willing to work from the office

Open to 24*7 environment

Total Experience Expected: 00-01 years

Customer Service Assistant – Pandan Road – 5 day week -Singaporeans only

• Handling all incoming customer queries and questions
• Providing the appropriate service and information or referring clients to another department
• Referring problematic issues that they cannot solve to management
• Resolving customer complaints and issuing refunds as needed
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
• Providing quotations and checking product availability
• Handling payment transactions
• Adhering to a company’s policies and procedures at all times when assisting customers

Requirement:

· Secondary education

· Good communication skills